Hatago Kintoen

The place is in a beautiful location. The views were amazing from the balcony and the sense of clam around the place created for an immersive experience was top.

As the place is in à quiet location there were very few options nearby for transportation, restaurants and convenience stores. You have to be prepared once you get there to not leave the premises and make sure to add the breakfast option when booking as there are no places near by.

とても綺麗で、ご飯も美味しかったです。

立地。くるのが大変

Le personnel est très gentil, accueillant et à l'écoute. Etablissement très propre.

I enjoyed the traditional Japanese room and the private onsen bath on the balcony. The staff were very friendly and helpful.

I found it difficult to see on this booking platform what exactly i was booking. I didn't know whether I had booked a room with breakfast included or with an onsen bath in the room until after I had paid for the booking. I found the traditional Japanese dinner that the host offers to be pretty overpriced for what it was. There is so much great and reasonably priced food in Japan and this was neither. It wasn't bad, just not great and quite expensive compared with what else is available.

お風呂の湯加減4度とがちょうど良い。

特にないです。

Essen, Zimmer, Lage

piękne ascetyczne wnętrze, duża przestrzeń, widok na góry, świetne śniadanie

trochę drogo

綺麗に清掃されていた。 従業員は皆丁寧で素晴らしい対応でした。

施設がとてもきれい。館内を靴を履かずに裸足で移動できるのがとても良い。お風呂もそんなに大きくは無かったが、必要なものは揃っていて、露天風呂が気持ちよかった。 また、夕食、朝食ともに期待以上のボリュームでとてもおいしかった。 部屋もコンパクトで箱根の山の景色が見える。足す必要め引く必要もない感じ。

特にない。

This is really a Japanese-style hotel: floors covered with tatami, you are asked to remove shoes at the entrance door and store them in lockers. Rooms are very spacious and comfortable, the bedroom is equipped with the European beds (very comfortable), and you have an option to use futons in the tea room. Onsen is marvelous and is available from early morning until midnight, the lobby area has a great mountain view. The staff is mostly helpful. Japanese-style breakfast and Kaiseki dinner (must be booked separately) are an additional valuable experience.

The hotel is located (though not far), but uphill from the station, reaching by foot might be challenging. Taxi/bus are recommended. They also warn you that the doors will be completely closed by midnight, so please make sure to return before that time :). We never tried it ourselves, but potentially this may cause inconvenience.

Onsen privado y comodidad de acceso

Nada reseñable para mostrar algo negativo

Onsen in stanza Accoglienza

Pulitissima, onsen privato meraviglioso, personale gentile e disponibile. Un’oasi di pace

Personel très accueillant et gentil. Tout est bien expliqué. L'environnement est calme et appaisant. Les chambres sont superbes et le batiment est beau et bien entretenu. Les onsen publics ou privé sont très bien.

Si on est à pied l'accés à l'hotel est sportif mais s'en est que meilleur une fois arrivé

The hotel is beautiful. We booked a Japanese style room. It was stunning.

The only problem we had that there was no shower in the room. Only open public onsen that you can use.

男湯が狭い、又湯量が少なく感じた 部屋に窓があるが開かない 室内の匂いが気になる

Peaceful and a taste of traditional Japanese. We liked that the staff made a great effort to help us and to teach us about staying at a Ryokan.

Все супер. Прекрасный отель, красивые виды, отзывчивый персонал

Не было душа в номере

Service outstanding

Nothing

Fuimos por nuestra luna de miel y fueron muy atentos y detallistas, muy buen trato. La habitación con la bañera con vistas a la montaña espectacular

The traditional Japanese style.

A little old and run down.

Loved the outdoor onsen, and how quiet it was very peaceful area

Nothing

Das Hotel hat große Zimmer mit tollem Blick auf die Berge. Wir mochten das Zimmer im japanischen Stil sehr! Der hoteleigene Onsen ist wunderbar - es gibt einen Innen und einen Außenpool. Die Lounge ist sehr einladend mit freien Getränken. Ein wunderbarer Ort!

Personale molto gentile e disponibile, si respira l'atmosfera tradizionale già dall ingresso in hotel. Stanza grande con vista sulle montagne, yukata su misura, onsen privato super

La posizione non è comodissima, la strada è in salita e dalle 16 in poi non ci sono bus, ma alla fine sono 15 minuti a piedi dalla stazione

Clean and very kind personel

Onsen pictures attached to this offer were mostly taken in priv Onsen which need to be booked separately and paid additionally

El lugar es espectacular, el servicio es muy bueno y fuimos a una habitación con Onsen, la experiencia es excelente. No quedaban opciones de desayuno y cena en el lugar, quedamos con ganas de probar alguna de estas comidas.

El lugar es costoso, pero vale la pena pasar en un Ryokan en Japón, una noche o dos noches en uno de estos lugares es muy bueno. La ubicación no es la mejor para Hakone, pero depende a que vayas a Hakone.

Onsen were nice, with the possibility to book a private onsen as well. The room was comfy and the food was very traditional.

Bath was clean and amazing. Room was tidy and impeccable.

Staff was not trained to explain the food well. Made mistakes on our food option and dining time and would not admit it.

Beautiful views with a private onsen. Super friendly staff and a very spacious room.

It’s a pretty steep hike up a hill to walk from the station

Everything. The staff was so helpful- Loan at the reception desk and Adonita in the dining area. Loved having a large lounge room with coffee/tea and a wall of books to browse of Jaoanese arts. The meal plan was a bonus. I loved having Adonita tell me what each course contained --and how to season each one. Spotlessly clean hotel.

I didn't mind the 10 minute walk uphill from the town area. But some may prefer a taxi if suitcases are heavy.

Tout

Rien

Everything was perfect for me. The service and staff, room, food, facilities and location. I especially loved the staff's care for our experience. They were very accessible and kind.

I'm totally satisfied with my selection. Still if it's bothersome to anyone, the place is not the most central. For me it was completely fine because this is what makes it so serene.

Das Personal war sehr freundlich und zuvorkommend. Spezielle Wünsche wurden so gut es ging berücksichtigt. Das Hotel bietet die Möglichkeit das traditionelle Japan zu erfahren mit Kimono beim Essen, Onsen und japanischen Betten. Ein privates Onsen konnte sehr einfach und kurzfristig gebucht werden.

Man sollte sich bewusst sein, dass das Essen und die Essenszeiten fix definiert sind.

The kaiseki ryori was delicious, full of fresh seasonal ingredients. The staff was kind and accommodating. It was a very lovely place to visit as a getaway from the hustle and bustle of Tokyo, and tucked away a bit of a walk from the station so it was quite serene.

We did struggle a little bit at meals because the waitress didn't speak English or Japanese very well. I speak English fluently and Japanese proficiently, so it would have been better if we had the option to select whether we wanted to communicate in Japanese. It seemed that she was paired with all of the foreign guests and the Japanese staff was paired with Japanese guests.

La gentillesse du personnel.Toujours professionnel et souriant et à l’écoute des besoins des clients. Endroit calme et agréable.

Uns hat alles gefallen: die traditionell japanisch eingerichteten Zimmer, die gute Ausstattung, die Sauberkeit, das private Onsen (zum öffentlichen Onsen kann ich nichts sagen, da wir es nicht besuchten) und auch das Personal war sehr freundlich und hilfsbereit. Das Kaiseki Dinner & Frühstück sollte man unbedingt ausprobieren. Das Abendessen und der Service waren hervorragend, nur das Frühstück war für unseren europäischen Geschmack gewöhnungsbedürftig. Das Hotel liegt fußläufig zum Bahnhof. Gegenüber ist ein Friedhof, was uns aber nicht gestört hat (unser Zimmer lag auf der anderen Seite).

Beim Kaiseki Essen hätte ich mir eine kleine schriftliche Anleitung oder Erklärung auf Englisch gewünscht, da das Personal zwar freundlich und aufmerksam war, aber kaum Englisch sprach.

Top notch service, amazing meals, onsen was incredible. Don’t miss this one.

Le Ryokan est très mimi. Vous avez la possibilité de faire le Onsen collectif ou de réserver à l'accueil sur créneau horaire un Onsen privé très sympa sur terrasse (pour 10 000 yen je crois). Nous avons fait les 2.

L’expérience ryokan, le calme, les repas typiques, les bains, et la chambre traditionnelle

Hotel w stylu japońskim, ale z udogodnieniami zachodnimi (np. łóżka), prywatny (za dodatkową opłatą) onsen.

śniadanie w stylu japońskim - niby ok, ale smaki tak różnorodne, że ciężko się tym delektować. Po dwutygodniowym pobycie mieliśmy ochotę na coś "normalnego"; przy hotelu (choć tego nie widać) jest ruchliwa ulica i słychać szum samochodów.

le onsen , la propreté et la gentillesse du personnel

Bruyant ( le trafic )

Sehr gute Lage. Unterkunft wir traumhaft. Super freundliches Personal. Wir waren begeistert

Great facilities, interesting to stay in the traditional Japanese style rooms

Nous avons passé un séjour exceptionnel, tout était parfait. Le personnel était très serviable et accueillant, tout était propre et la chambre est bien équipée et agréable. Le bain privé est également très appréciable, les repas sont très bien servis.

J’aurai apprécié des consignes pour comprendre comment manger son petit déjeuner dans la tradition japonaise :) Sinon tout était parfait.

The location and the staff were amazing. The property was clean and there wasn’t a lot of noise from other guests. The onsen views were lovely.

We had a family room on the road side and it was utterly oppressive. There was no natural light as all the windows are boarded up. It was like being in jail. We felt very ripped off for the price that we had no windows. It ruined our stay given the lovely location. The value for money just wasn’t there. We regretted our choice and wished we had read the trip advisor reviews which covered this.

Très accueillant, chambre spacieuse, bain privé dans la chambre avec vue sur la montagne.

Petit déj tradi pas très consistant et moins bon que dans d'autres ryokans.

綺麗、部屋に露天風呂があって最高でした。ご飯も量が多く美味しいです。

ご飯の説明をしてくださる人が外国人で何を言ってるか分からない時が多々あった。

La vue depuis le Lounge et notre bain privatif à ciel ouvert dans notre chambre. Les deux étaient d'une beauté irréelle ! Le futon était également très confortable.

המקום מקסים, הגענו בסך הכל ללילה אחד, נהננו מהנוף והאונסן, מאד נעים ומסודר ונקי

La camera in stile giapponese era veramente bella, con un panorama incredibile dalla finestra sulla foresta di fronte. I vestiti da casa tradizionale compresi di tabi erano di buona fattura ed era molto piacevole stare in camera indossandoli. La cena e la colazione erano tipiche di un Ryokan, buone e copiose. Si sono anche adatti al fatto che non mangio carne e mi hanno composto un menù di solo pesce. Tutto era eccellente. L'osen principale è apperto fino a tardi e lascia la possibilità di rilassarsi tranquillamente. Personalmente sono ero quasi da sola per tutto il tempo. L'osen privato, disponibile per 1ora con prenotazione al momento del check-in (e per un costo aggiuntivo più che ragionevole) era veramente bellissimo, un momento sospeso nel tempo.

Penso che potrebbero rivedere un po' il design del osen principale per renderlo un po' più carino. Sconsiglio a chi ha tante valige o il fiato corto di arrivare a piedi dalla stazione. Sono invece disponibile dei comodi bus.

Typisch japanisch Übernachten (Ryokan) und Baden (Onsen) hat uns super gefallen. Das Personal ist sehr aufmerksam, herzlichen und zuvorkommend.

Le bain chaud privé. L'expérience gustative japonaise. Une immersion dans la culture japonaise.

Rien.

unique property, large rooms, great view and beatiful property

private onsen on balcony was great! dinner and breakfast was good and traditional

not a lot of bus so we had to adapt. but this is not hotel's fault :)

Le lieux l'atmosphère relaxante

Rien

Personalizes service. The food was amazing and the wait read explained everything to us. Our room was great with a private onsen in the balcony. They were tattoo friendly. In fact, Eventhough the hôtel was full, most of the Time the public onsen had no one in it

The Price was a bit too high. I guess it was a Golden Week effect. Otherwise, everything was perfect.

It was absolutely great experience! We stayed in the Japanese room and slept on futons on the floor. They were comfy. Tatami mats are everywhere. Shoes free place. You get the traditional clothes to walk around. The dinner and breakfast were traditional and special. Absolutely worth trying. I went to the public onsen. It is divided into men and women section. It is clothes free. There was only one women there during my stay. I was feeling very comfortable, but I go often to saunas. There is a small pool inside and outside. Simple, but clean. I absolutely recommend this place and would stay here again!!!

Nothing

Hôtel super calme, relaxant, équipe très professionnelle, on a très bien dormi ! Une magnifique vue, l’onsen était propre et très peu cher. Je recommande.

Rien tout était super

夕食が期待以上でした 朝食はとても満足しました

夕食のビーフシチューが－美味しくなかった残念でした 大浴場が少し不満です、効能の表示が見えなくて残念です わかりやすく表示してください 大浴場の掃除が不十分です 夕方にあったゴミがそのまま放置して有り、、、

Liked the onsen

Nadherné ubytování, pohodlné a v japonském stylu. Opravdu doporučuji pokoj i s venkovní vanou.

Nic

Outdoor Onsen is super nice and the lounge has a beautiful view to sit and chill after the Onsen. Bed is comfy and the staff is friendly. The location is good enough.

No shower in our room, and the sink is very shallow, and water splashes on the counter easily.

The private Onsen on the rooftop!

Little cold in the rooms despite being May

Bel onsen public (il n'y avait personne le matin!) ,chambre épurée et belle fenêtre sur la vallée. Prise en charge des valises par le personnel.

Chambre un peu trop simple et défraîchie pour le prix. Photos de l'hôtel un peu mensongères car il n'y a pas d'onsen privatif dans la chambre. Pas de service de navette gratuite depuis et vers la gare alors que l'hôtel est en hauteur.

La vue de la chambre Le calme L’emplacement

La cuisine traditionnelle surprenante et son coût

El onsen privado y la comida del hotel

Instalaciones algo viejas

Everything!! Best hotel we stayed in on our 3 week Japan trip!!!

Nothing!!

The staff. Very inviting. Location is quick uphill walk from town. Both the private and communal onsens. Very relaxing. There was never anyone else in the communal onsen when I there either. I would absolutely stay here again.

Literally nothing

De sereniteit. En het ontbijt. De kamer. De onsen. De mensen. Eigenlijk alles.

-

This was a really fun hotel to stay at. It was a lovely break from the style of hotel we'd stayed at throughout our stay. The room was really spacious, with a lovely sitting area alongside the bedroom. The onsen and dinner experience were brilliant and the traditional vibe was something different! The staff were lovely and very helpful, I would hugely recommend staying here.

That we didn't stay longer!

We loved the room and the view! And we really enjoyed traditional sleeping, felt like a sleepover and very authentic. The Onsen and the Lounge room were incredible.

The light in the room didn't feel comfortable. I was expecting the whole feeling of the stay to be very calm and thought out, I remember not feeling comfortable in the room in the evening. Facilities overall felt a little dated.

The service and quality of the rooms and facilities were impeccable. The welcome was warm and friendly. The private hot tubs were perfect with the mountain view. The traditional breakfast was an amazing culinary adventure.

Not enough wall hooks for hanging items on. A couple of hooks for wet towels would be very helpful !

Osen grand et propre Chambre très grande et bien exposée Personnelle très agréable

Locatie, personeelsvriendelijkheid en behulpzaam. Uitstekende bustransfer naar de luchthaven.

Niets om te verwijten

Authentic Ryokan feeling with great private onsen and authentic food. We had the dinner option as well which was great. It’s clean, large Japanese rooms, and surprisingly not uncomfortable futons we slept on. Location is within 20 minutes walking from train station or 15 minutes to main street, but beware, towards hotel requires a short but steep cobblestone street, but Uber is cheap if walking is not your forte.

Only in the room we discovered that there is no shower or bath in the room and you are supposed to use the public non mixed (m/f) onsen. So we had to book the private onsen every day to shower (22k approx 11€). We know we booked an authentic Ryokan but rooms without a shower, was a little bit too authentic 🙂

Das Personal ist ausserordentlich freundlich und die Unterkunft bietet ein traditionelles Onsen-Erlebnis in einem wunderschönen Ambiente. Das öffentliche Onsen hatten wir für uns allein, vor allem der Aussenpool mit Blick auf die Hügel ist Entspannung pur.

Das traditionelle Abendessen und Frühstück ist ein tolles Erlebnis - aber gewiss nicht für alle. Als Vegetarierin habe ich mich auf die Fischvariante eingelassen, aber es war etwas too much. Es gibt sehr viel Essen und das Frühstück besteht aus Fisch, Reis etc. Dem sollte man sich bewusst sein, wenn man die Halbpension bucht.

We liked the open air onsen in our room. The room was neat and clean .

The public onsen was closed for most of the day . (10-3) The lounge was also closed for most of the day (10-3 each day) considering this was one of the most expensive hotels I have ever stayed at , I was disappointed by this.

Loved the authentic ryokan experience — sleeping on futons, the calm atmosphere, and the connection to nature. The onsen was relaxing and a highlight of the stay, and the traditional hospitality made the experience feel warm and personal.

The location was not very convenient, especially without a car, and the hotel itself felt a bit outdated compared to expectations.

Amazing location, not too far of a walk from the closest train station. The staff were welcoming and tended to our needs with great care and attention. Wonderful experience overall and had a private onsen to enjoy whenever we wanted.

Excellent service especially from Loan on the front desk. She had excellent English and helped with all our tricky requests.

El desayuno y la cena, la vista y la comodidad de la pieza (estilo japonés) y la amabilidad del personal, que nos explicó toda la etiqueta japonesa.