The Westin O'Hare

todo estuvo súper bien

Hotel overbooked our room. No beds available, even with a confirmed room from weeks ago. I was directly told by the front desk that this happens all the time because they guarantee a room, not a bed. This would be laughable if it wasnt 2 in the morning in Chicago with no car and no alternative. No compensation. Still had to pay for the room I could not use. Unbelievable.

Location to the airport is perfect! ALL the staff was friendly and helpful. The entire hotel was spotless!

The room was lovely and big and bright and very comfortable

It was a bit too expensive

Everything

Liked it all

Room was so clean and the beds were very comfortable. Bathroom had all the amenities and was had plenty of towels. Hotel was in walking distance to many shops and restaurants.

Parking fee was kinda high but overall comparable to other hotels. It was secure parking though.

Very clean and staff was friendly! Enjoyed the hotel restaurant. Only thing I disliked was you had to pay for parking.

Paying for parking only downfall.

The shower was beautiful and the rooms were super clean.

Proximity to the airport was.great. The staff were friendly and helpful. Elevators were fast. Rooms were clean. Bathrooms were nice

Nothing I can think of.

Room bed comfort

No free parking

Very spacious room to a high spec, close to the airport and easy to walk to the CTA station to get the train to downtown. Also short walk to Rosemont village where there are a handful of eateries and a 7-11.

The wifi isn't free, you have to join Marriott Bonvoy which is fine but I was still charged and had to ask for it to be refunded.

The bar area and the Starbucks and the rooms cleanliness

Nothing

Basically everything, luxury hotel and somehow cheaper then some lesser places. Wish i could’ve stayed longer

Expensive parking does suck but I found free parking and walked. And no microwave in the room was kinda wack but I lived lol

Location the ambiance & customer service was all great

The ease of getting in the hotel and the parking lot. We also liked that the parking was gated.

N/A

The property was safe and quiet.

I had a very negative experience… I realized on Friday that I didn’t have my card with me. Thankfully, a friend from home hadn’t arrived yet and was bringing it. The hotel wouldn’t allow me to check in without the physical card present; at the time, I understood this. Even though I had the card information and my ID, I thought it was a formality. I filled out my auth form and waited for my friend to arrive. In this time, the hotel charged me in full for my room while still not permitting me to check in. I was stuck in my car with my child for HOURS despite having already paid a significant amount for our room. When I was finally able to check in, after 9 o’clock, the lady checking me in didn’t even take my card. Being charged for a room I couldn’t stay in and sitting in a car in Chicago for hours with my daughter who had to be up early the next day was unfair on so many levels. The hotel offered no apology and made no effort to rectify the situation. For the cost of staying there for the weekend, I found this to be unacceptable.

We stayed at the Westin after a flight from San Juan. The location to O'Hare is excellent and the free shuttle is always appreciated. The room was very comfortable and the bed was great. The bathroom was huge and we loved the shower!

Nothing-everything was perfect.

Beautiful hotel

At $400 plus no porter service and room service through another credit card. Never experienced this before.

Nothing

Dirty underwear in the bathroom, garbage in the bedside drawers, dirty carpet, uncomfortable room temp despite changing thermostat

Schönes geräumiges Zimmer, großes Bad. Vom Flughafen schnell und leicht zu erreichen. Bügelladen und funktionierendes Bügeleisen vorhanden,

Das Frühstück war ok, aber wenn man Frühstücksbuffets in Europa gewohnt ist, dann eher mickrig.

We did not eat

Fantastic staff and a very great hotel!!

Just a bit overpriced.

everything

Navetta da e per l’aeroporto.

Niente

Clean comfortable room that serves our short stay. Location.

the room and bed were very nice. good pillows as well especially since I have neck issues. The room was quiet and very comfortable. soap was not super sticky and natural smelling. very clean.

maid came to clean the bedroom at 7am.

Super clean, loved the bed, staff able to accommodate my travel plans and very helpful

Location is a little far from main Chicago downtown area but very close to the L line for easy travel access

Professional and courteous staff. The room was clean and the bed was comfy

The customer service was amazing from the get-go and accommodating! We felt welcomed during our entire stay.

No pool

Shopping outlets nearby. Room service for breakfast and until 11pm. Excellent stay, best bed I’ve ever stayed in a I usually stay in 5 star hotels. 10/10 could not be happier with my stay

The hotel stay was pretty good. The room was very clean but there was no microwave in the room and the bed stand was so small my boyfriend and I could hardly fit anything on it (we had to share one small bed stand). We had never been in a hotel where you had to pay for Wi-Fi so that was strange and no free breakfast, but the staff was all very friendly. I really liked the water feature near the front and how the place was decorated overall.

Location

The bed

The room

Very clean and comfortable room, amazing onsite restaurant (The Benchmark), friendly and welcoming staff. I only wish that the room had included complimentary WiFi.

Very nice hotel! Will definitely stay here again!

Friendly and helpful staff, they showed immense care for the short duration of our stay. Would definitely be coming back.

The woman at the front desk who checked us in and also gave us extra coffee later on was terrific, very friendly, warm and professional.

The hotel itself was beautiful. You walk in and there's a little waterfall and the staff were very polite and helpful. It's one of the nicest hotels I've ever stayed at. My room was beautiful and very clean! I especially liked the motion light in the bathroom which is nice if you have to get up in the middle of the night but don't want a bright light shining in your face. And I liked that there was a safe in the room as well. But most importantly, the hotel felt safe and so did the area around it. I was a bit concerned because Chicago has a reputation, but I didn't feel unsafe at any point. My friend and I also ate at bar and the food was delicious! Though the one host guy seemed grumpy every night. That dude needs to learn how to smile. I also liked that there was a Starbucks downstairs as the first day it was pouring rain and my friend and I didn't have time to go and drive anywhere for breakfast. There was also a lovely gift shop with beautiful trinkets and such. I'm a sucker for buying things from every place I travel as mementos. Overall, beautiful hotel, lovely staff and made for a wonderful trip!

Thank you to housekeeper Rauly for a good service.

Beautiful hotel, will definitely stay again

Honestly, this is probably my favorite hotel. It's close to the airport, the suttle comes every 20 minutes. It's clean, quiet and so comfortable! The beds and the bedding is probably the best in the world in my opinion. And we travel a lot

The Bed size was excellent. Room size and cleaness. The food was excellent. I love literally everything.

They didn't update their website regarding the Pool was no longer in site.

Everything was great!

The internet was not so good. Couldn't connect at all.

Perfekte Lage, nahe am Flughafen, nahe an der Blue Line (ÖPNV)

Great Hotel .

Poor service , very poor Unprofessional

Room not cleaned throughly, dust on every corner

We enjoyed our brief stay at the Westin. Our only issue was we found strands of hair on the bathroom sink. I did enjoy how close it was to some of the attractions we attended. The Starbucks being inside the hotel was a plus as well. Overall, we wouldn’t mind staying here again.

Struttura bellissima, stanza ampia e pulita. La colazione molto buona. Personale accogliente. La posizione é ottimale per raggiungere l’aeroporto.

The staff was fantastic

Nothing

Very pleasant staff, clean rooms and good location

Open

Great place to stay

A wonderful stay when our flight was delayed. Quiet and comfortable. Very friendly and helpful staff.

It was all great

I would highly recommend.

Close to the airport

No breakfast included , very pricey breakfast for the same thing thats a comp.in other hotels, no pool or weight room ( even though there plenty of pictures of them online.) Trash all around the parking lot.

Good location, spacious, clean room. Peloton and work out equipment in the room is good addition.

Wifi was spotty and kept having to sign in with difficult and confusing messaging.

Convenient location and easy parking

Have to cross a lot of traffic to walk somewhere

Very nice modern hotel. Would stay here again.

Great

Amazing

Great experience overall. Staff very attentive and the bed was very comfortable!

Your attention to luxury, combined with functionality & and comfort, was well thought out.

There wasn't anything..

Conveniently located near O'Hare, this is a good spot for those flying in or out who need a spot to stay close to the airport. The room was large and had a wonderful bed to sink into and get a good night's sleep. The bathroom was equally big and featured handy toiletries. The free shuttle from the airport was very welcome after a long international flight.

Paying for wifi in 2025 seemed a bit ridiculous. Make sure to sign up for their loyalty program to access free wifi (though it was not fast enough to stream anything on YouTube).

We bought the parking & dining credit in advance- such a great deal! Our room was clean & well designed. Felt so comfortable and well appointed!

Good property nice location was good stay overall

Room could have gotten cooler at night and pillows were not very comfortable but overall the bed was great and the room was pristine. Very helpful, friendly staff.

The staff makes the place

Very nice hotel and well-priced. Very modern with nice touches, very clean. Shuttle service was great. They were accommodating; many flights were cancelled or delayed. Only drawback was noise since it’s right by the airport.

Good stay, staff was great and the restaurant in lobby was good

Hotel exceeded our expectations. Only there for 1 quick night but it was a great restful night’s sleep!