DoubleTree by Hilton Chicago O'Hare Airport-Rosemont

It was close to the airport

I saw a cockroach crawling on the table

Area was great

The nosey people beside our room In 912. But the front desk did send security up to tell them to be quiet

Convenient location both for the airport and for the bus terminal. The bed was very comfortable. Staff competent and very kind.

There is very little around the area in a walking distance. (still not a problem if you need to stay around O'hare and the bus terminal

Booking through booking.com is not allowing me to get an invoice from the property or from booking.com

Cleanliness

Weird bed sheets that feel damp.

Stay here frequently- love the availability and easy to get to-love Gibson’s

Can always hear neighbors- walls VERY thin

I got double charged by hotel as well as booking.com. Not good

I got double charged by both hotel as well as booking.com, not good

Everything

Nothing

Location

Petty charges. You don’t book a room for over 250 dollars and then have to pay for water. It’s just a petty cost. Doe t break the bank but breaks the confidence of customer satisfaction.

Great staff, comfortable bed- easy shuttle!

Air conditioner made a loud hum in the morning that woke me up

Convenient location.

No food “room service”. How a nice hotel does not have food after 11pm? When local restaurants are also closed. Two stars for that.

Платная парковка,дорого

Personal

Estación a 15min andando

Peter was so helpful. He was so informative about hilton grand vacation. We loved staying at the Doubletree and definitely will be back

Everything! And the gym!! :D wow the gym

Nothing, perfect shuttle system, perfect staff, perfect rooms, perfect for traveling.

Staff was so friendly and helpful. The rooms were so exceptional clean. I love that the shower and tub were separate.

I was in a nice location to walk to various places.

Very good location and excellent environment. The people in the restaurant were very nice and super friendly. We like them.

Wonderful stay. Friendly staff. Neat, clean room. Perfect distance to the mall and the entertainment district. Will definitely stay again. Yesenia at the front desk was super friendly and helpful. I always love being recognized on the TV for my status.

I liked that it was close to the convention center.

Fire alarm went off when we were sleeping, the whole building was evacuated, the wall paper in the room was lifting.

Dark restaurant closes after breakfast. Starbucks closes before 3 pm rooms smell musty and most of our business group had to ask to change rooms. Great location to airport and entertainment District for restaurants and designer shopping mall

Les cookies en arrivant.

Des lits Queen seraient préférables aux lits double. Certains détails de la chambre étaient désuets (joint de la douche, plâtre qui se décolle)

It smelled very bad. Staff were not polite and despite asking them for housekeeping they didn’t.

The location is great and the hotel is super clean well maintained

We booked a double bed room with 2 queen sized beds but we got a room with king sized bed with a couch. The lady at the front desk wasn’t friendly or helpful at all. Also the walls are paper thin in the rooms and the next door neighbors were not quiet at all to say the least. The Starbucks in the lobby is highly overpriced and you can’t skip tipping when paying

Location and Bed

Hot water issue

The cleaness of the room.My welcome name on the tv my cookie

That i could have breakfast because of my.cjoice in rooms.I.feel.if i spend the night esp.two day i should eat

Location

Everything. It was dated, smell is old, rooms need to be updated. Walls need to be checked for water damage. Bathrooms are not nice looking. You don’t feel like you’re in a nice hotel. Feels like a motel. The lobby is decent.

Location was close to the convention center and airport

None

Cool place to stay - was here for a conference and enjoyed my time. The slot machines in the lobby was a plus, and it was located right near many businesses in Rosemont. Only complaint was the parking, it was in a garage nearby that you had to either walk to or figure out where to enter from the second floor of the hotel.

Nothing

The bullshit parking fees

Good people

Wet weather

Class A Hotel room and appearance and a great restaurant (Gibson) in the hotel!!!

Parking ramp was not lit well and concerned with safety.

I booked it and went to check-in and was told there's no available room and I canceled my booking because I needed a place to stay. I requested to ve refunded and they haven't refunded me still. I will not recommend them, I was scammed.

I booked it and went to check-in and was told there's no available room and I canceled my booking because I needed a place to stay. I requested to ve refunded and they haven't refunded me still. I will not recommend them, I was scammed. I need my money back!

Excellent

Front Desk lady was VERY helpful and saved our vacation.

BOOKING.COM !!!! You did NOT give us the confirmation # that the Hotel needed. All you sent us was the booking.com confirmation #. The hotel needed THEIR # and it was nowhere to be found on your app, your emails to me, your confirmations to me, NOWHERE was it found. It took us an hour to check in because finally the very nice lady at the hotel desk looked it up under our CC # and found the reservation # that way. You guys need to send that # to us , the customer in your confirmation. Also, BOOKING.COM was unreachable to help. Wont use you guys ever again.

Everything but having issues with the door and keys

Nothing was wrong

Todo fue excelente

Todo fue correcto

Jeff from HGV was absolutely amazing!! Highly recommend, go chat with him, you’ll love it! Ask him about anything, just anything!

Nice rooms. Good location from the airport. Easy to do self-parking and easy access to CTA blue-line. The bistro was good.

On days where flight paths are over the hotel (and we had that one day), the sound proofing was inadequate and sleep was difficult.

The staff, INCREDIBLE. Our room was clean and the beds were actually very comfortable. The rooms are much bigger than a standard hotel room. The hotel actually has everything you could possibly need. The shower gel was even phenomenal. Coming back over and over again.

The Starbucks in the hotel was terrible.. The drinks all tasted awful. The coffee in our room was way better.

The staff was friendly and accomodating

Great location if coming into or out of Ohare. Convenient shuttle and uber isn't expensive either. Decent size rooms and clean. Maybe a little short staffed on weekends or late nights but does the job.

Great location, fairly clean, good cookies, great airport shuttle and driver.

Toilet was plugged by previous resident and never flushed properly; no heat in our room and no blankets available; no hot water on a couple of occasions so I took a couple of cold/lukewarm showers; view of parking garage.

Clean&good bed

Long time waiting for shuttle bus

Staff was wonderful. Property was great.

Wonderful staff we stay here every time we come to Chicago

Room was clean and everything in good condition. Restaurant food was good as well.

Rooms had a mildew smell and beds are small not your average queen beds

Parking was horrible $80 for 2 nights or pay $15 each time you leave

Easy check in/out, friendly staff, clean hotel

Amazing stay!

Great location and clean

My airline has a new travel contractor, and I showed up to the front desk without a reservation and the hotel was overbooked. Seibou at the front desk has it under control. He is literally the best guest services professional I’ve encountered checking into a hotel in my multiple years traveling as a pilot. Without my help, he already knew how to contact my company travel contractor to find a room. He also saved me again, grabbing my work badge and calling me to get it. He has also helped a number of other pilots from my company with this same problem. Through it all, he was extremely professional, welcoming, and friendly. Thank you Seibou!

Good location

On time

.

You had to pay for parking every time you went out of the lot. $15 each time. And the mattresses are a little hard.

Had a restaurant and location

smell of mildew in the room and door to room was very hard to open and close.

Onsite Restaurant & bar very good

The bed was actually comfortable, the pillows didn't suck, the bathroom was spacious with a full tub and separate shower, there was plenty of food and entertainment within walking distance, and easy and reasonable parking nearby. It was within eyesight of the convention center our event was at. This was legitimately perfect, if not "luxurious". Great for business, probably pretty good for family travel too, with the nearby fashion outlet mall.

Room service & maintinence was quick. Staff were friendly and quick to respond to both expedia app and hilton app.

Everything was fine. Will stay again.

Breakfast staff was exceptional.

Location

Paying for parking.. Noise from air planes and traffic below was really loud was awaken several times

Comfortable beds, clean room.

The staff was friendly and accommodating. The complimentary water and cookies were a nice attempt, however that is the end of things to like here. The rooms

This property needs a major overhaul & update. The room was to say less, very unclean and outdated. We Had to change rooms immediately due to the intense mold smell, and the new room was not much better unfortunately. Both rooms had broken floor tiles in bathrooms, peeling wallpaper, dusty lamp shades with hair, moldy caulk in and outside shower. We wanted to leave all together because it was pretty uncomfortable and unfortunately just felt unclean. You can tell the maids try to do the best they can, the bedding was clean & tidy and the bathroom was tidy enough, however we were Super disappointed in this stay bc it just felt and smelled gross… will not stay here again, as it’s definitely not a good value for what we paid.

Been here for years and years. Pretty standard rooms, comfy enough. Can't say enough good things about the 'new' fitness room. Plenty of treadmills, and few ellipticals and cycles. Machines designed around cross training. Spacious. Mentioned previously, the outdoor lighting is blinding, as they illuminate the outer wall of the building. The glass panes should be either darkened, or the lights dimmed. Breakfast was pretty standard buffet style. Egg station was the best, - the cook will prepare eggs to your liking. Business center, though is a disappointment - the printer is out of order, and so are the computers......since Spring. What gives ? Do they really care if things work here or not ? Reminds me of the time that the treadmills in the small fitness room had broken panels (which would actually cause lacerations, if one were not careful)...and they were not fixed for years. Probably need new management ?

Breakfast is great and friendly

Room 228

Valet was charged way too much, I’ve been multiple times and been charged different prices for parking. Also my friends credit card info was giving to front desk and got info stolen

Clean and friendly staff

No complimentary breakfast and no pool

Next to Stephenson so great for any show there.