Hyatt Regency Casablanca

En premier, le personnel très professionnel et discrêt. Ils s'avent vous mettre à laise et ils sont disponibles pour resoudre le moindre problème.Merci à l'ensemble du personnel bravo! Le câdre et les équipements sont de bonne qualité. L'hôtel dispose de plusieurs disciplines qui vous permettent de passer un séjour des plus agréable. Merci à Maria, qui tient bien les chambres.. Merci à Zakaria au niveau du restaurant europeen, tres professionel. Merci aux personnel d'acceuîl pour les bonnes reponses aux problemes.

Le profesionnalisme du personnel La piscine Le restaurant marocain et Europeen La qualité des chambres et des équipement. La disponibilité pour trouver des solutions.

الموقع والموظفين

لا تعليق

The hotel was clean,the service was commendable, the staff were courteous,helpful and polite and the breakfast was remarkably good.

There was nothing I can think of

L’hôtel est très bien situé, le personnel très sympathique. Les parties communes sont très agréable ainsi que la piscine. La chambre était confortable avec une belle vue . Le petit déjeuner excellent.

La décoration de la chambre très vieille , pas du tout les standards Hyatt, l’hôtel est en travaux, j’imagine qu’il refont les chambres ?

Le petit déjeuner était très copieux. Le personnel de l’hôtel était très serviable.

Petit bémol concernant la chambre, plutôt vieillotte qui nécessiterait une rénovation. Et puis ce qu’il y a de commun, à la plupart de toutes les chambres des hôtels, je ne comprends pas que l’on mette de la moquette, notamment dans les pays chauds, un carrelage serait bien plus approprié.

Staff was polite and understanding the situation

The hotel had renovation on going and the noise was horrible. The hotel is old

Staff and service

None

Location

Non cleanliness of the room.

Travaux non déclarés lors de la réservation ni lors de l’envoi du msg sur booking, surprise à l’accueil ! Ce n’est pas du tout professionnel, j’ai dû trouver un autre hôtel à la dernière minute !

La proximité

Le bruit des travaux L’excès aux personnes extérieures de l’hôtel à la piscine La chambre trop petite Le lit qui se casse

Very bad experience. For a 5-star hotel with such high prices, we expected a much higher standard. Unfortunately, the room lacked both cleanliness and proper maintenance. We had to request a room change, only to find that the second room also had mold issues. The carpets were dusty, the pool was not clean, and the rooms themselves were extremely basic, with none of the quality or attention to detail you would expect from a 5-star property. Overall, the condition of the hotel simply does not match its rating or its pricing. Very disappointing experience.

Excelente hotel. Limpeza, quarto amplo, banheiro excelente… nota dez em tudo

L’emplacement La sécurité dans l’hôtel La piscine

Côte vieillo Mise à jours à faire pour le mobilier. On pas demander un tel prix pour un mobilier pareil.

Beds and rooms The breakfast was excellent and the swimming pool was nice and the gym was clean

The toilet does not have a sink and the shower is separate from the toilet

Personnel et service au top

Rien à améliorer

Superbe séjour

Très correct comme hôtel

كانت هناك إصلاحات في الأدوار العليا مما اقلق راحتنا فطلبت من الاستقبال إيجاد حل للموضوع، فنقلوني إلى غرفة بعيدة عن الضوضاء.

الضوضاء نتيجة الاصلاحات صالة الفطور كانت اشبه بالصالون وليس كمكان لتناول الطعام. صالة الطعام تجهز بطولات طعام وليس بكنب وكراسي صوالين.

Chambre et petit dej

Piscine rempli de gens extérieur à l’hôtel pas de place pour les résident

لاشي مميز

اعمال تكسير وهدم و صيانة . ادارة تتعامل مع المتعامل كانه لاشئ

The hotel is in a very good location, and overall the room was spacious and comfortable. The bed was very comfortable, the AC worked perfectly, and the TV was large. I also appreciated having a Nespresso machine, good-quality tea, and a clean kettle in the room. Another plus was having the shower and toilet in separate areas, which was very convenient. The staff were genuinely lovely, welcoming and hospitable throughout my stay, which made a very positive difference. Overall, the hotel has many positives: a great location, spacious and comfortable rooms, good amenities and, above all, very kind and hospitable staff. With more attention to carpet cleanliness, food temperature at breakfast, and a little more assistance for families travelling with young children, the experience could be significantly improved. Food wise, I recommend their cappucinos and their napolitan pasta, it was delicious!

The main issue with the room was the cleanliness of the carpet. I was travelling with my 1-year-old, and after she crawled around the room, her feet and T-shirt were completely black. For a hotel of this standard, I would expect the carpets to be cleaned much more thoroughly, particularly considering that families with young children stay here. I was also disappointed with the way some of the breakfast items were displayed. Smoked salmon, cheeses and cold cuts were left out without refrigeration in a room that felt quite warm. Personally, I did not feel comfortable eating these items. Unfortunately, seeing how these temperature-sensitive foods were being kept also made me hesitant to order from room service during my stay. I really think this is something the hotel should review, as proper temperature control would make guests feel much more confident about the food. One other small disappointment concerned outside food delivery. I ordered a pizza from outside the hotel and, as I was alone with my 1-year-old and 7-year-old, I had hoped the hotel could help by having it brought up to the room. Instead, I had to go downstairs with the children to collect it myself. I completely understand that the hotel may have a policy regarding outside deliveries, but a little flexibility or assistance in this situation would have been greatly appreciated.

Superbe hôtel

L'amabilité, la disponibilité et la gentillesse du personnel, dans tous les services. Mention spéciale pour Mehdi au bar. Ils font vraiment tout pour vous satisfaire.

La salle du petit déjeuner et un restaurant avec terrasse fermé (endroit en fait idéal pour le petit déjeuner). Le spa est un peu éloigné des chambres. Mini bar dans la chambre vide.

موقعة جميل ونظيف

⭐ Una estancia inolvidable en Hyatt Casablanca Mi estancia en este hotel Hyatt ha sido *realmente inolvidable*. Quiero agradecer especialmente la amabilidad y profesionalidad de *Imane, la gerente del hotel*, quien estuvo pendiente en todo momento de cada detalle para garantizar nuestro confort y hacer que nuestra estancia fuera lo más agradable y cómoda posible. Era la *primera vez que me alojaba en este hotel* y me he quedado tan satisfecha con la experiencia y con el excelente trato recibido que, sin duda, *se convertirá en mi hotel preferido cada vez que viaje a Casablanca*. También quiero felicitar y agradecer a *todo el equipo del hotel* por su atención, amabilidad y excelente servicio. Han conseguido que me sintiera muy bien acogida. *Recomendaré este hotel con mucho gusto a familiares, amigos y a todas las personas que conozco.* Muchas gracias a todo el equipo, y especialmente a Imane, por haber hecho de nuestra estancia una experiencia tan especial. ❤️🌹

The corridors are extremely dark, gloomy, and outdated, making the hotel feel more like a one-star property. In fact, the entire hotel has a depressing atmosphere. Most of the facilities are poorly lit and look very old, giving you the impression that you’re not getting the value you paid for. The room furniture and the bathrooms are old and in desperate need of renovation. The rooms have windows with hinges, but they cannot be opened, so you can’t even enjoy the fresh air of Casablanca. To make matters worse, the hotel was undergoing renovation during my stay. The constant drilling and construction noise made it almost impossible to rest or sleep. It honestly felt like trying to sleep on a busy street. Guests should be informed in advance if major renovation work is taking place, especially when it significantly affects their comfort and overall experience.

Место расположения отеля очень приятное Брали вход в вип лонж. Потрясающий чай по мароккански, хорошее вино и легкие закуски Очень хорошие шампуни и тд - с натуральным запахом

Мало возможности для зарядки телефона

Tout

Tous

Rien

Excellent

The swimming pool ONLY

The corridors are extremely dark, gloomy, and outdated, making the hotel feel more like a one-star property. In fact, the entire hotel has a depressing atmosphere. Most of the facilities are poorly lit and look very old, giving you the impression that you’re not getting the value you paid for. The room furniture and the bathrooms are old and in desperate need of renovation. The rooms have windows with hinges, but they cannot be opened, so you can’t even enjoy the fresh air of Casablanca. To make matters worse, the hotel was undergoing renovation during my stay. The constant drilling and construction noise made it almost impossible to rest or sleep. It honestly felt like trying to sleep on a busy street. Guests should be informed in advance if major renovation work is taking place, especially when it significantly affects their comfort and overall experience.

Petit déjeuner super ,, le personnel (la chef qui fait les Msemmen exta , le cadre …

La propreté

Good location for exploring the medina and visiting the Hassan II Mosque. The public spaces of the hotel were very nice, and the staff was lovely. The rooms, however, badly need updating.

Расположение отеля удобное, в шаговой доступности все основные достопримечательности Очень понравился бассейн, большой и глубокий, а еще больше понравилось что мы были в нем одни

Наш номер был очень уставшим, как будто ему лет 20, и очень неудобный и старый туалет в номере, прямо при входе, как в кладовке Как будто от отеля такого уровня и такой цены ожидаешь качество выше

موضفين لطفين

فندق مقارنة أسعار و لخدماته ليست جيد مطعم سيى

الموظفين في قمة الأخلاق وفي خدمة النزيل وسرعة اجراءات الدخول والخروج. شكرا لهم جميعآ

ولا شي

الموقع وفخامة المكان

لا شي

Staff was careless & aggressive

كل شيء كان رائع موظفين الاستقبال محترفين و متعاونين جدا شكر خاص للاستاذة ملاك على حسن الاستقبال شكر خاص لموظفة الهاوسكيبنق في الطابق التاسع الافطار الصباحي رائع وفريق المطعم ودودين ومحترفين شكرا لكل الفريق

لا يوجد شيء يذكر

موقع الفندق

שווה כל שקל מלון מעלף אני המון שם

היה מושלם

الموقع

الأثاث والفرش قديم

Although the hotel is attractive, comfortable, and well located, I had two very negative experiences. I booked the Executive Suite for my family solely because the hotel had a swimming pool. However, it turned out that the pool was unavailable due to a private party. Reception promised to speak to the manager and offer a solution, but nothing ever came of it. In addition, when asking for the bill at the bar, you may end up waiting indefinitely. I waited longer for the bill than I had actually spent in the bar beforehand.

Breakfast was really good, had a couple of Moroccan traditional items in the open buffet. Location was excellent, lots of taxis available outside the hotel as well as trams, lots of restaurants that you can easily walk to. Old souq behind the hotel as well which was fun to explore.

Couches felt a bit dated but it's not a big deal.

Perfect location, very nice pool, extraordinary service

Room was absolutely beautiful and clean. The View and the atmosphere was adorable .By putting big screen at the lounge area was the best part of me enjoying soccer world cup

Near the Buraq fast train station. The singer and the band in the restaurant were good.

The beds were sagging on the sides. The restaurant has a very dated gloomy tent like fabric ceiling. Ordered lamb shoulder but was served lamb leg. The lamb leg had the bones, which confirmed it. Complained to the waiter who insisted it was lamb shoulder. When I challenged him to show me the shoulder bone he went to the kitchen and came back with a clean shoulder bone on a plate. That bone was clearly a shoulder bone, but it did not belong to the lamb leg in my plate. I told him that, and he did not utter a word.

Kahvaltısı çok güzeldi

Maalesef Hyatt Regency standartlarının çok altındaydı

I recently stayed at Hyatt Regency Casablanca and, unfortunately, my experience did not meet the standards I would expect from such a well-known international brand. My first disappointment was upon arrival. There was no concierge or staff member outside the hotel to assist with luggage. We had several heavy bags and had to carry them ourselves into the hotel in very hot weather. Even after entering the lobby, there was nobody available to welcome or assist us immediately. Eventually, a staff member approached us, but the first impression had already been disappointing. At check-in, the receptionist greeted us primarily in French. We responded in Arabic, making it clear that we were local guests, but she continued speaking mostly in French. I then explained that I do not speak French and preferred English, yet communication remained difficult. In hospitality, staff should adapt to the guest's preferred language whenever possible. This created an uncomfortable experience and did not feel welcoming. When we arrived in our room, we discovered that the air-conditioning unit was damaged and partially detached from the ceiling. More concerning was the fact that part of the air-conditioning cover had already fallen down. This presented a potential safety hazard, as it could easily have fallen on a guest and caused an injury. We immediately contacted engineering to resolve the issue, but such a problem should have been identified and repaired before the room was assigned to guests. Another frustrating experience occurred during our stay. There was a Moroccan football match taking place, and for more than an hour nobody answered our calls to Reception or Housekeeping when we requested bottled water. It felt as though the staff were more focused on the match than on assisting guests. Only after the match ended did we finally receive a response. Later, during check-out, I requested water. The request was acknowledged, but after waiting approximately 35 to 40 minutes, nothing arrived. This level of delay for such a simple request is unacceptable in a hotel of this category. Finally, during check-out, there was no effort to ask about our stay, no interest in guest feedback, and no warm farewell. The interaction felt rushed and impersonal, with little regard for the guest experience. While the hotel's location is excellent and the property itself is well-known, the service quality was far below expectations. Hyatt Regency Casablanca has great potential, but significant improvements in guest service, responsiveness, maintenance standards, and staff training are needed. This was my first stay here, and unfortunately, it left a very disappointing impression.

الموقع

يحتاج الي تجديد الفرش والأثاث

الغرفه نظيفه ودورت المياة والاثاث أيضا جديد والخدمه

لاشي

Honestly, I never rate hotels but had to for this one. As someone who has traveled all around the world, staying in numerous hotels and accommodations, the Hyatt Regency in Casablanca is a step above the rest. Every detail is accounted for to ensure that the guest experience is magical. The friendliness/attentiveness of the staff, the food (which was out of the world delicious), the cleanliness, the efficiency - everything! I do want to give a special shout out to Mounia who greeted me upon arrival and made sure that my needs were taken care of. I had had an exceptionally difficult travel day prior to arriving and I'm sure she could sense it. She put my nerves at ease, went above and beyond to make sure that I got a good room, made some wonderful suggestions (adding breakfast), and really exuded the type of interpersonal connection that we lack in this world. Thank you to her and every single staff member from the bottom of my heart.

We checked in at the Hyatt but our rooms were not ready which was ok. The room are a bit dated and the smell on the floors is overwhelming, almost as though they are trying to hide a smell. We wanted to give our kids a bath but the water pressure was insane, to a point where you cannot use it without getting the entire bathroom wet. Not too mention that our AC didn’t work and our TV kept turning off. We had purchased lounge access with our room but they surprised us saying we had to pay another 350 dhs which we argued was insane since it was included with our room purchase. After arguing, the manager agreed to give it to us but at that point we were so angry that we decided to not use the lounge at all wasting 10000 points. Overall, I would stay at the many other hotels that Casablanca offers, this one is passed its prime.

Hôtel idéalement situé en plein centre de Casablanca, ce qui permet de profiter facilement de la ville. J’ai particulièrement apprécié la gentillesse et le professionnalisme du personnel. Toute l’équipe est très bienveillante, attentive et toujours disponible pour répondre à la moindre demande. La chambre était très confortable, avec un lit de grande qualité, et le ménage était effectué chaque jour avec soin. L’hôtel dispose également d’une piscine agréable et d’une ambiance calme, ce qui est très appréciable après une journée bien remplie. Le service au bord de la piscine est excellent, et l’équipe sur place est vraiment sympathique. Autre point fort : la salle de fitness, qui est particulièrement bien équipée pour un hôtel. J’ai passé un excellent séjour et je reviendrai avec plaisir. Le rapport qualité-prix est, selon moi, excellent. Autre point fort : la salle de fitness, qui est particulièrement bien équipée pour un hôtel. J’ai passé un excellent séjour et je reviendrai avec plaisir. Le rapport qualité-prix est, selon moi, excellent.

Je souhaiterais également souligner un point qui pourrait être amélioré concernant l’organisation des événements au Living Room. L’emplacement qui m’a été proposé pour regarder le match du Maroc n’était pas idéal. Il me semblerait pertinent de privilégier les clients séjournant à l’hôtel avant les visiteurs de passage, notamment lors des événements à forte affluence. Cela contribuerait à valoriser davantage l’expérience des résidents de l’établissement.

Le service global était impeccable et très agréable, aux petits soins. La chambre était excellente, avec une literie impeccable et une isolation sonore rare au Maroc. Le room service était excellent, avec un délai de livraison hyper rapide et une nourriture très bonne. Je recommande vivement toutes leurs pâtes, ils savent les faire. La salle de sport était équipée de matériel neuf et complet pour s’entraîner efficacement. Bref, j’y retournerais sans hésiter. 👍

Le principal problème concerne la propreté autour de la piscine. Il est impératif de mettre en place un système pour empêcher les oiseaux, extrêmement nombreux, de déféquer sur les matelas, serviettes et transats. J’ai moi-même failli être touché à deux reprises, et mes voisins de droite et de gauche ont été victimes de ces désagréments, à juste titre furieux. Il est donc essentiel de trouver une solution à ce problème. De plus, un nettoyage quotidien est indispensable, au minimum avec un coup de balai et un jet d’eau, car la propreté laisse actuellement à désirer. Enfin, les tables autour de la piscine sont hors d’usage et bancales, leur remplacement est urgent.

Good hotel, clean room, a bit small bathroom and entrance of the room. Personnel very kind, wonderful breakfast proposal. SPA service very high level, thanks to Mrs Rashida, for her relaxing and professional massage. Alberto

I would like to sincerely thank Ms. Wafaa at the Front Desk for her professionalism, kindness, and understanding. We had two separate reservations on consecutive days, which meant we would normally have to go through the check-out and check-in process again the following day. When we arrived in the evening and explained our situation, Wafaa listened carefully and understood our concern. She was very helpful and found a simple solution that allowed us to remain in the same room and continue our stay without the inconvenience of changing rooms. Her positive attitude, flexibility, and excellent customer service made our experience much more comfortable. The only area that needs improvement was the response to phone calls during the Morocco match. I tried calling both the Front Desk and Housekeeping several times to request water, but unfortunately there was no answer, despite repeated attempts over an extended period. I hope the hotel can improve responsiveness during busy periods and major events. Thank you again to Wafaa ( receptionist) and mohamed ( Room service) for outstanding service . They were definitely one of the highlights of our stay.

i had a great experience at Hyatt, highly recommended when in Casablanca. The service was great and so were all the amenities.

Piscine, bar, salon privé, salle de séminaire, chambre, literie, gentillesse du personnel...tout en fait. Tout est possible, ils font même à manger le soir tard.

Rien, tout était très bien.

Location, breakfast, facilities

Nothing

I was upgrade to a suite with a mosque view. It was *very* nice and comfortable. I loved the spread for breakfast and also the light meal I had in the lobby bar. Warning, there is smoking in the bar, if that bothers you. Overall, the hotel feels ritzy and I was definitely ready for that by the time I got there.

Excellent in general and I am very happy to return in this wonderful hotel. The place is where you could experience the best and all the people around is amazing. I would like to take the opportunity to thank the Management team for such a great job taking care of their guests.

Excelent hotel and service with excellent pool and pool side bar and snacks. All staff were very attentive. The hotel was well managed and we had an excellent stay.

Brilliant hotel with excellent staff, especially Mounia, Omar and their team. They went over and above their work to ensure we had an excellent stay. They particularly took great care of my elderly brother helping him getting his breakfast. The cleaning staff were also excellent and we always had an excellent supply of bottled water

Gracias por atención del personals

طيب الموظفين

الاثاث متهالك .

الموظفين والمكان والفندق

يحتاج الفندق تجديد اثاثه لانه قديم

La qualité du personnel .souriant et disponible pour rendre le séjour agréable .cela va de la femme de chambre au portier

L’isolation entre les chambres.il est temps de faire une bonne rénovation

لاشئ .

النظافة دون المستوى والعاملين تعاملهم سيئ جداً وبالذات مسؤولة الاستقبال تتعامل مع العملاء كأنها مديرة مدرسة والناس تلاميذ لديها . مع الكل شاهدته ذلك . وخدمة تنظيف الغرفة يطرقون عليك الباب اكثر من خمس مرات في اليوم الواحد لاجل التنظيف وهذا اقلاق راحه وازعاج وتنظيفهم للغرف والحمام دون المستوى مجرد ماء دون منظفات او تعقيم

Отличный дизайн , хороший завтрак , охраняемая парковка и недалеко от набережной

При бронировании номера на верхнем этаже на фото вид на главную достопримечательность + особым пожеланием я прописал, что нужен номер с видом на мечеть . Однако при заселении сначала дали номер с видом на другую часть города, пришлось возвращаться и просить заменить на изначально запрашиваемый.

جميل

Very good staff. Great hotel

Great location, clean room, quiet. Breakfast and service were not as good as expected. Buffets breakfast had many choices. However there are many flies in the food area. Smoked salmon was fishy and tasted bad. Staff were unprofessional. We had reserved an executive suites with a Hassan II Mosque view. The check-in girl confirmed with me that my room will see the Mosque. We went up and didn’t see the view and have to go down to fix it. We ordered room service of 1 ribeye steak and 1 filet steak with medium rare. They gave us 2 fully cooked ribeye steaks. We asked for alcohol during cocktail hours in the Hyatt club lounge. The lady said they were not serving alcohol. She also pocketed our unopened sauces from our meals during cleaning up. We had reserved an airport transfer through the hotel few days ago. They said they didn’t see the reservation for us when we checked back with them a day before we arrived the hotel.

كل شي جميل

عدم وجود تراس للواحدات الفندقيه

La tranquilidad y ubicación del hotel. Soy cliente hace 30 años

l'emplacement était parfait, proche de ce que je voulais visiter Chambre très propre et très confortable. Excellent accueil de la jeune femme à la réception. Parfaits conseils du concierge pour organiser notre visite le 25 au matin Un grand merci à eux deux.

Coutumier des voyages au Maroc et de la très belle politesse des marocains, j'ai été très surpris de croiser plusieurs membres de l'équipe de l'hotel qui ne disent pas bonjour spontanément. Si je ne leur pas bonjour le premier, ils ne me disent pas bonjour eux non plus. C'est dommage car cela va impacter mon envie de revenir chez vous.

The staff were very friendly and professional. The pool was very nice.The bar / breakfast area was very traditional and had a lot of character. The rooms were also very functional and the club lounge was good value.

Could do with using the pool area for hotel guest eating a bit more. Tended to be used only for functions from what we could see.

The Hyatt Regency Casablanca is a truly beautiful hotel, offering fantastic amenities, great comfort, and a wonderful atmosphere. However, what makes this hotel stand out is its incredible staff. Everyone we encountered was exceptionally friendly, welcoming, and always eager to help with a smile. A special thank you goes to Mounia at the reception desk, who made our check-in seamless and gave us the warmest welcome possible. We also want to extend a big thank you to Najat from room service for her prompt, attentive, and excellent service throughout our stay. The dedication of the team made our visit to Casablanca unforgettable. We highly recommend this hotel and cannot wait to return!

Ubicación , ambiente.

El inodoro estaba como si fuera otro ambiente y no tenia para lavarse las manos, había que ir al sector bañadera y ducha

Everything.

The restaurant seats.

Servicio y situación

Res

Service et gentillesse exceptionnelle Localisation centrale Confort exceptionnel

Rien tout était top

It was ok

Breakfast was in a lounge ——no chairs and tables ?

Tous

Rien

Location next to the Medina is great

Poor maintenance in some areas such as shower. Pool closed for no reason.

excellent personal and place, super good maintained. it could be nice to have a terrace on open spaces, out of the building there is not a single chair. the pool area is the only one and this is a bit far, but all in all is a great hotel and service is the best

Nice comfortable large room with good view Very nice breakfast