Sheraton Houston Brookhollow Hotel

Fantastic stay and breakfast!

Everything was great!

We enjoy All ,personal ,service and Brakefst . Please continue doing this service

No complain

It was very clean and staff was excellent! Will stay again!!

The only complaint was the bathroom tubs have no handles low for ederly people to hold on to get up out of tub! The handle is up high!

Great location - professional staff

Did not eat breakfast, location was great

The bed felt like it had broken springs on one side. Could not make the room any cooler nor could you read the temperature. The cold-water faucet at the bathroom sink was so tight you could barely turn it.. Had to leave quickly, so didnt get a chance to the staff.

Staff was amazing Rooms beautiful and clean

Convenient for my business meetings. Parking. OK informal bar/restaurant

Tired - not at all what I expected from a Sheraton. No nice cafes or shops within walking distance as far as I could tell

צוות נחמד ומחכים לכולם

חדר מיושן ,מקלחת מאוד ישנה ,כיסא ישיבה מלוכלך ולא נעים לשבת

Nothing in particular

Too expensive to have a dirty and old room. Carpet was disgusting, even a motel 60 offers a mini fridge.

Llegué y me querían dar una habitación de dos recámaras cuando yo había hecho mi reserva por cuarto de una cama,aparte de eso pague el desayuno y jamás lo reportaron en el restaurante y me quitaron 100 dólares extras cuando dijieron que el desayuno era 20 por persona

Very old , not renovated for long time , no fridge in room

The restaurant and bar staff are fabulous

Really run down old hotel, not the Sheraton standard one expects

Staff was nice and friendly

Tenants were loud and obnoxious

Buen desayuno. Buena ubicación Estacionamiento amplio

Friendly staff and the place was clean

No complaints

Staff was great process was enjoyable.

Could have got more room amenities for half the cost down the road.

The hotel had a smell, everything was out dated. Bathroom water wasn’t running properly. Look like I was trying to get sent back to the past being there. I walked in and out ‘ I liked nothing but the supervisor was professional.

The bed was great, blanket very good, also the main floor lobby very nice, Gym facility clean and pool very good. The hotel es great for comference or wedding.

The carpet on the 8 floor is dery a lot of spot black and dust. There is not coffee maker on the room and the hotel is design to uses the restaurante first floor that is good.

I loved the Staff ! Truly very professional very nice and welcoming!

I can’t say I didn’t like anything other than maybe it’s older but I truly had a good experience

I love the hospitality, everyone was professional consistent and on top of everything that was needed as requested.

I do a lot of traveling, and maybe I booked the wrong Sheraton. But from my experience of Sheraton this is by far one of the oldest not up to date Sheraton's I've ever stayed at. I was very disappointed with all the stains, all the dust and dirt under the bed and on the chairs in the room. I was also not pleased there was no microwave or refrigerator I had to ask that one be brought up to me. When traveling you at least expect somewhere to keep cold drinks etc. For two nights I spent $460 but that's also adding the $100 deposit. I can say this is my first Sheraton experience that I felt I was at a motel when I entered the room. Unfortunately it's also so outdated that the TV is just regular cable you can't connect to Netflix or anything. But what I can say is the staff was absolutely wonderful and they made the stay much more pleasant. I hope that this Sheraton gets updated soon!

Price

Everything

Convience

Price

El personal.muy amable.

Los. Guesperes del frente de mi recamara se mantubieron. Gritando todas las. Noches q. Me ospede en el hotel. Demasiado ruido

The ac was awesome

The price for the room vs what you get is a complete rip off. The only upside this location has is the supervised parking . Just because you have a restaurant and bar doesnt meen you can extort people for more money on the room.

The parking outside is dangeroys. You have to cross traffic driving to the parking garage.

Nothing

The staff and breakfast

The room need to be updated and had electrical extension cords to connect the lamps

Security in the parking lot

The mattress and the facility was a little out dated

Charged even though I canceled

Every thing

The buffet breakfast was nice although was exactly the same every day. The staff were nice enough

The room was dirty, had wet floors/carpet, mold which has made all of us sick. We changed rooms to have a new room which was also dirty, the shower drain was blocked and the staff had stolen my headphones. Won't stay here again

Unfortunately, I can't say anything good about this place.

Unfortunately, I can't say anything good about this place. Cleanliness at a very low level!!!!the room equipment is very uncomfortable old and dilapidated!!!!

El personal en general es muy amable y buscan que tu estadía sea agradable, tiene un ambiente comun con varias opciones para trabajar con tu computadora.

No tiene friobar en el dormitorio

Staff. Did their job professionally and were very accommodating.

Born and raised in the city. I grew up valuing the Sheraton brand hotels but this one was outdated and borderline prehistoric. Over priced in terms of the competition. Even the sign outside displaying the Sheraton name is broken and only 2 letters were lit. Looks like a hotel nearing close of business.

The staff and area

Prices

Staff was super friendly! My daughter was doing her cosmetology state board and the place she was taking it at was in the parking lot beside the hotel so that was very convenient.

The hotel is very outdated. It could use some updates. The Bed was terrible. Definitely need to look into something new. The pillows were also very worn out other than that. It was very pleasant.

Staff and service very nice. Room and facility clean. But the bed was horrible to my back! Bathroom door too close to toilet and shower/tub very cramped.

The staff was very accomadating with our needs.

Quiet and clean

N/A

Good location, nice service.. No refrigerator inside the room, no complementary breakfast

Building

Everything was great

Had issues with the water. Had a very foul smell. I did report it to the front desk. They stated it would be reported to management.

😁

Dee was so amazing at check in. Great customer service and hotel was clean!

Was easy to book at the woman at front desk was very nice unlike the 5 or more hotels I went to trying to book a hotel

Didn’t have any dislikes

Very private. Fast room service and room cleaning service. Ice nearby. Would stay again

Great last minute stay after attending a concert in Houston

Very large spacious room and complimentary breakfast.

Nothing

The staff was very friendly and competent

Good atención..good location..

The staff were amazing, helpful, and friendly. The property was dirty, smelled bad everywhere(urine/vomit/mold) from the elevators to the rooms and overall was in poor condition.

It was really good

Great place

Please before booking know that this an older model of the Sheraton it’s not as fresh looking as most Sheratons are today. I was disappointed there’s an old smell all through out the hotel. There’s no central AC and the floors are dirty looking. The staff was very nice to me and willing to do all they can to make my stay better but this was a lesson for me to stay with the hotels I know.

Looks good from the outside, but very dirty and old rooms.

Location

The AC WAS VERY LOUD

The room was very dirty, the sofa was very dirty

I submitted a review earlier and now we have just discovered that we brought back bedbugs from our stay at the Sheraton Brookhollow August 15 - 18. Please let the Sheraton know they should check the room we stayed in, #514, for bed bugs!

Great!

Great service nice overall for a quick stay

The service was ok! The hotel needs some major upgrades! The room was clean but the toilet didn’t flush properly. The bathroom counter was falling apart. The carpet and upholstery was in terrible condition. Would I stay here again? Probably Not!