Central Hotel Cheltenham by Roomsbooked

Great location , cheap and clean (enough)

Strange feeling to the hotel overall when we arrived, very empty with limited furnishings but many many adverts and posters for the company who had recently bought the hotel. Parking was difficult to locate and I would not recommend using if you have a large car as the entrance road was tiny. Our room, room 12, was on the ground floor and was directly next to both the staff room and the car park with us having a door in the room which could access the car park, the room was also strange with a middle room having an almost kitchen set up minus the cooking appliances but having many storage cupboards, it seemed to be a converted concierge room. On night one of our stay the fire alarm was set off due to another guest and the overnight receptionist seemed unsure how to turn off the alarm or gave us aologies in the morning for us being woken up, the morning after we then had difficulty with our hot water in the room and discovered that the shower had been fitted incorrectly with the cold side being hot and vice versa. On night two of our stay we were continually kept awake from 4 in the morning by constant noise in the landing and in the car park and the smell of marijuana from outside too. The bed was decent but not brilliant and the pillows were particularly lumpy and small. Overall I wouldn't stay again.

The carpet was damp and got worse over time. The room was very loud at night and also very hot.

lack of air conditioning--in a heat wave

Location and price

To say it's "tired" is an understatement. The staff seem to be doing what the can with the premises but the place is a dump. The rooms smell, there was woodlice and precious occupants' hair on the bathroom floor. This is clearly an underinvested, poorly run hotel.

I liked the management. All the members are very friendly and helpful.

Extremely helpful

Location is alright and there was parking - it would be good if they shared the parking location beforehand as my satnav took me to the front. Had to make a big loop around due to the one way system in the town centre to come back to the right turning.

It’s really run down. I can tell they have tried their best to clean it but the carpets are worn out and filthy. The bathroom smelled of mold. Hot water didn’t work properly. The bed was incredibly uncomfortable. The staff were helpful and friendly but the hotel feels like it hasn’t been redecorated this century.

Very central and close to where I needed to be for my particular visit

Very tired and in desperate need for a makeover, carpets were nearly thread bare and very outdated

The layout and style of the what were like small apartments

There was nothing that I didn't like

Not too bad

Non

Location

Price, facilities, internet speed, toilet wash basin was too small, there was no shampoo, there was just hot water in the shower unit no cold water

Not much except the location was okay. also this picture looks nothing like the room I stayed in

know there's nothing you can do about the heat, but the hotel is not up to par in cleanliness and service. we stayed 4 nights and I didn't receive room care or new towels any of the days. the first day someone did come in and empty the trash but didn't leave clean towels. When I inquired I was told I could go get them myself in the back room. The carpets are dirty and un kept and the hotel needs lots of repairs.

The supervisor on the front desk was polite, friendly very helpful and nice to chat with. The other staff members were all very nice and polite and friendly. The room had everything you needed a fridge microwave fan and hairdryer. Great value for money 2 minute walk into Cheltenham town. Free parking at the rear which was a bonus.

N/A

Room was quiet, good TV coverage; was great having microwave and fridge in the room. I was happy to find such a nice hotel with rooms to spare after 10pm.

I had no criticisms.

Friendly helpful staff, good location, good price, fridge, microwave, plate/bowl/cutlery with tea/coffee making facilities in the room, nice en suite all working okay.

Car parking was a bit tight for 10 vehicles max, but I managed to get parked both nights. There is a multi storey and a NCP car park nearby.

Excellent staff and value

I was woken at 3am by someone coming in

Showers

The fire door kept being left open at night by someone it was right next to my room any one could be walking in

Location

Cleanliness

Great locale, solid option if you need somewhere cheap and don't have eyes.

Everything is broken, the place needs a lick of paint or a bulldozer to the face, nearly died to both the fan and the iron (with live wires sticking out).

Location is city centre, so access to shops and everything is great. There's a fridge and microwave in the room as well as tea making facilities. M&S food is just yards away and some great cafe stops for breakfast Free car parking (subject to availability) but had no problems leaving my car there for my 3- night stay Staff very helpful and friendly. Room very hot in summer and they found me a fan!

Well.. this is a 3 star hotel and it shows. Decoration and much else needs updating and repairing. WC cistern trickled water 24 hours a day and night. Shower head was held to wall by a cable tie and the shower mixer was only attached by the water pipes - not securely screwed to the wall. Sliding shower door was half hanging off and sliding it to get in was a learning experience. Bathroom light comes on automatically so you'll get your eyeballs frazzled at 3am if you need to go for a pee. No food or drink facilities in hotel at all.

Friendly and pleasant staff and the location was good

Front door shabby, reception bare, public areas had chipped paint and was dingy. Room stuffy, hot and small. Dripping water in shower.

Location and parking

Dated

My room was clean and the bed was comfortable. The ensuite shower was clean and everything worked. There was a fridge and crockery provided which was nice. The staff were friendly and helpful. I couldn't fault them at all.

,there was no desk or anywhere to sit down and write or work in my room.. The wooden frame around the window was completely rotten and look like it was going to fall out at some point soon. The communal areas are shabby and the public area carpet is really awful. My advice would be to change the carpet immediately and put a fresh coat of paint on the communal areas ASAP. They teally lower the tone of the whole place.

Good location. Good value. Spacey room.

Leaky toilet reservoir. Broken shower stall and shower head. Unpleasant odor in the bathroom.

Once we were upgraded to a family room I was happier with the accommodation and facilities. It’s a run down old hotel no doubt but was perfect for what we needed it for. So close to town and buses which we used. We were also able to park there for free too. I’d recommend a family room regardless of the number saying. Fridge, cutlery etc all provided.

The stairs and non family room.

Nothing terrible place Dirty like a hostel

It was filthy

The receptionist was nice and helpful. The room was very clean. I was very close to a lot of bars and restaurants. We had a fan as it was very hot

The communal area needs renovating but that honestly didn’t bother me as this was the cheapest hotel in the area.

The rooms are spacious, with the needed basics of bed, sofa, wardrobe. Comes with a mini fridge and microwave and plates/glasses. Didn't use it but also has a TV if wanted. Fan was included which was very welcome with the recent temperatures. Bright bathroom with soap and showergel/shampoo and towels. Ample plugs available for charging and powering devices. Right next to city centre so nice and easy to go around and do some shopping/exploring of the place.

The beds were not the most comfortable, I feel like the mattresses could be a little better if possible, especially as the double rooms was just two single beds pushed together, which made a noticeable hard dent between the two beds.

Der Preis war unschlagbar

Der Teppichboden, das Hotel ist schon etwas in die Jahre gekommen…

Nothing, left after 10mins of check in

Everything from rude staff, hearing being on in middle of heat wave. Sagging bed, smell of drains trying to be covered up. Creepy guy staring at us and filling to our room No offer of a partial refund, we’d only stayed 10mins due to the misrepresentations

The room was spacious and had crockery and cutlery so possible to eat breakfast in room. Fair price

The bed was rather low and the light switch for bathroom too high to reach. The whole place would quickly be enhanced by some fresh paint! However, great value for money.

Great staff and location'

Bed was tight against the wall. Room was very hot even thought there was a heat wave it was warmer than the rest of the hotel.

Location.

Had to give photo ID which was photocopied. Seemed very odd. Very tired looking room. Passable for a night on my own.

Central Hotel Cheltenham is in a grade 2 listed Georgian building. I like being somewhere with a bit of history. It also has a carpark (accessed from road, which runs behind the hotel) which is unusual for hotels in this area although it is on a first come first serve basis we arrived on Friday evening, and it was practically empty. The staff were very friendly and helpful while the hotel itself was old. The bathroom looked a brand spanking new.

I guess the hotel is a little shabby, but it’s such a good price and so central and has a car park. I didn’t really mind about the slightly old carpet, etc..

Place is situated in town centre and ideal for walking around Cheltenham with access to public transport if you want to venture further. Rooms are a adequate size and clean.

The location is great but that is it. Worst I’ve ever stayed in, and I’ve stayed in many!

The hotel is unkept. The carpets are stained and looked like they are older than the building. The table in the room looked like it was covered in a fungus. Tea and coffee in room but no mugs! The en suite smelt. Not toilet roll holder in toilet. I paid to park car in nearest NCP car park, to be told there is free parking at hotel, but there is no way of knowing how to get into the parking. This is the first hotel I’ve ever experienced, it’s vile.

Location good

No fans no air con nothing.. in this weather you need to provide these. So anyone looking to book don’t in this heat

We liked having bowls to eat our weetabix. We arrived quite late and the receptionist was charming and helpful.

It was a very hot day over 30°. There was only a small fan in a top room which meant it was very, very hard to get to sleep. Because of arriving late parking was somewhat challenged in a very small car park.

Convenient location in the centre of Cheltenham

Very dated decor. Fowl smell of sewerage / drain water in bathroom and internal door handle was broken in arrival. Overpriced for the condition of the room and hotel.

The location

The room

Excellent value fur money in a central location with car parking. Bit tired room but clean and great en suite with everything needed in room

Generally a bit dated and tired in public areas

the girl on reception was very helpful

The staff were very friendly

Nothing like the picture that was advertising the room. Broken shower that wouldn’t stay above my head. No fan in this insane heat!

Staff gentile

Arredamento trascurato

The hotel is a little tired but for the price that’s fine, it was clean comfortable and staff were very friendly and accommodating. I stayed in a double room, with a little kitchen including fridge and microwave which was great! Bathroom clean with soap and towels. I stayed very comfortable for 3 nights and would stay again.

Just a little tired but no complaints

location was okay,parking was okay if you get in.having a fridge & microwave was good.

duvets were small & bed sheets didn't fit well.toilet was running all the time,the shower door was not working properly either.curtains let light in from the bright street lights.

Freundliches Personal

Sehr sehr kleines Bad, schlecht belüftet

Central location

Overpriced, paid for double room single occupancy. When I arrived given single room, single bed. Hotel would not give me room I paid for staying booking.com to blame even though I had photo evidence and email to prove what I had paid for. I tried for 2 hrs over 3 days to speak directly to booking.com but could never get through . SHOCKING.

It was a perfect room and decent price for the one night i was there. I came to be in the area for a nice walk i took in the morning which was the perfect location. And the staff were very freindly and helpfull.

The cleanliness i wouldn give the tops, one of the cups had coffie stains. The carpet could have done with a better hoover and i saw some dirt under the bed.

Location

I was stressed upon arrival which developed into an uneccessary dispute when a senior member of staff intervened. Matter resolved with junior sraffer direct

Good location - walking distance to shops etc. Biscuits on the tea tray.

The toilet ran all the time, needs fixing. No shelf in the bathroom for placing personal items. Shower door was difficult to open/close, needs fixing. Lumpy pillows

microwave and fridge

Rooms had no locks on which as a solo female traveller was horrible. I had to move the bed in front of the door just to feel safe. The room was also dirty and not well cleaned. For the price I wasn’t expecting a lot but suspicious stains and no lock was not worth the money at all

Pleasant helpful receptionist. Free handy parking

We have had a very good experience here, our room had everything needed for a good stay, clean and tidy. THE STAFF ARE SO NICE 😃, Excellent location, a stones throw away from all all you need, very nice town. Thank you for our lovely stay xx

Very comfortable Clean

Needs updating Room comfortable but needs a little bit of tender loving care painting Stair carpet needs replacing very dirty and unsafe

Rooms were smelly, carpets not clean.

Location and staff

Lack of adequate parking and clear instructions to access it

i liked it was close to the town centre

the early checck out

Sound-proofing could have perhaps been a little bit better; I could hear people in the stairs (it woke me up) and also in the room opposite mine.

Good location+parking. Fridge, cups, bowls etc Tea,ilk & coffee.

Bed rather small & rather saggy.

Location.

Very tired.

The staff were extremely friendly and smiley. The room was great and the hotel was very central. The shower cubicle wasn't the best condition however it wasn't the worst I've stayed in. The room was much better than we expected, with a fridge and microwave. Did the job .

Nothing worth mentioning.

Very clean and wonderful staff

The location

The location was ideal, staff very helpful.

The outside of the hotel was very disappointing and not the same as the pictures.

There was no breakfast (we knew this in advance). The room was clean and tidy as was the toilet/shower room. The twin beds were comfortable. The staff were friendly. The location is very close to the town centre.

The whole place is looking a bit tired but we did not expect Premier Inn standards for £59 per night!