Waterstone Resort & Marina Boca Raton, Curio Collection by Hilton

Clean modern comfortable great view

No complaints

For the price, the hotel has issues representing itself as a resort. Their snack pantry has no food is very thinly stocked, the front desk staff is not sophisticated. You can’t get pool towels during the day and for resort fee of $42 a day. I expect my towels to be available when I walk out to the pool. During the day at the pool, the staff of barely cleaned up after people as they came and went. The pool toys are either leftovers from other hotel, guests and in very poor condition (gross). This was my third day with this hotel, and every time I say, I won’t do it again

Older hotel that has been updated. Wouldn't call it a resort. The views are nice. Staff was excellent. Limited parking. Shower floor was slippery. We got a discounted rate because of an event. Probably would not stay again.

Just stayed at Waterstone while moving my daughter into college. The hotel is beautiful and the staff is amazing. Everyone was kind and helpful, especially George who helped move all of my daughter’s luggage into our car. The location is lovely and the rooms were clean and comfortable. The only negatives were the small parking lot, where it was sometimes hard to find a spot, and the only onsite restaurant options were extremely expensive.

Very nice hotel and clean rooms with great view of the lake! Guest service is great. George will greet you with a friendly smile and hello everyday.

My favorite hotel…..George is the best and so helpful! Makes you feel at home!

Location

Overall service

We loved the location and our beautiful room with views of the ocean and the pool. Everything was very clean and well maintained. The entire staff was professional, friendly, and welcoming throughout our stay. We also really enjoyed both restaurants—the food was delicious, and the Japanese restaurant was especially elegant with excellent service. We also appreciated that the hotel is pet-friendly, which made our stay even more enjoyable. The surrounding areas and parks were beautiful as well. Overall, we had a wonderful experience and truly enjoyed everything about our stay.

​I wanted to leave a special shout-out for George at reception. He is the loveliest man and a true gentleman. When the coffee machine was acting up at reception, he stepped in and fixed it effortlessly with a smile. It’s rare to find such genuinely kind and helpful service these days. Thank you, George!

I cannot say enough good things about George. He is absolutely lovely, helpful and a true gentleman.

Hotel experience was amazing. George was so helpful and friendly. Definitely will visit again!

This morning I met a man named George at the front desk. This guy was the definition of hospitality. We had a lovely conversation as I was checking out and I walked out of this amazing hotel with a smile on my face. Thank you George!

The hotel was great! Very clean and organized. I was able to rent bikes for free from them and they provided locks so I could bring them out to eat and to shops in the area! The surrounding area was so nice and the food at the hotel itself was delicious. Steve was the best, he helped with everything we needed and even stayed available over the phone too incase we just wanted to send a quick message for a question! We had a great time!

The hotel was wonderful! Everything was very clean, well maintained, and organized. We were able to rent bikes from the hotel at no cost, and they even provided locks so we could ride to restaurants and shops nearby without any worries. The area around the hotel was beautiful, and the food on-site was absolutely delicious. Steve was amazing and went above and beyond to help with anything we needed. He was always available, even by phone, whenever we had a quick question. We had an amazing stay and truly enjoyed our time there!

We love the location!

George is an asset to the company and the hotel. He is so friendly always with a smile on his face , making everyone feel welcome. In terms of the hotel, the rooms were nice and clean but we had to move away from the bridge side due to noise! Waterside view was lovely! We had some rude and unhelpful experiences at the front desk when extending our room stay, we were asked to do it ourselves online, come back later and when we did return abruptly told again ‘I said to come back later’ . A paying customer shouldn’t be made to feel like a burden or a problem when the front of house are there to provide customer service. This wasn’t all staff, we experienced some lovely staff too on front of house and in the pool/restaurant area.

didn't do breakfast

didn't care for food at restaurant

The hotel itself needs updating & the beds are a back killer. However, the employees go above & beyond to make the stay great. Special recognition to George for being kind and attentive & handling my luggage. He’s a keeper!

I stayed here 4 nights while attending a conference at The Boca Hotel. The room was good size and very nice with a balcony. Bed was comfortable. It was a short about 10 min walk to my conference. Every morning I was greeted by a hotel associate - George. George was always upbeat and pleasant. Our conversation was a great way to start the day. My only negative was the flimsy plastic water cups. You can't be 5 star with those.

First, I’d like to start off saying my room was great. My experience with the front desk was excellent and the woman that checked me my room when I arrived at 7 PM on July 1, 2026 was very professional, kind, intelligent, and did an outstanding job. I would hire this woman in a minute. My room was very nice, very clean. Every person I came in contact with at hotel was outstanding except for the bartender. I met the bartender because I was dining alone, and I sat at the bar. The food at Kasumi restaurant was outstanding, which makes this review especially disappointing to write. Also, Roger is an amazing chef here at this restaurant and the hostess was wonderful. Unfortunately, my experience at the bar was completely overshadowed by the bartender, Joaquin. I ordered a glass of wine with dinner, and the pour I received was noticeably smaller than the pours Joaquin gave to multiple women seated around me and to a friend of his that was there with his barking dog when I arrived. Throughout my meal, I watched him consistently serve others much fuller glasses while mine was significantly shorter. It was obvious enough that I asked him about it. Rather than acknowledge the difference, Joaquin claimed the other guests still had wine remaining in their glasses before he poured more. That simply wasn’t true. I had been watching the service, and their glasses were empty. The explanation felt dismissive and dishonest, leaving me with the impression that I was not being treated the same as other guests. As disappointing as that was, what made the experience truly unprofessional was Joaquin’s ongoing conversation about his compensation. He openly complained that the automatic 20% gratuity meant the restaurant “doesn’t pay him” and told guests that he made far more money when he worked as a stripper, which he referred to as being a “male dancer.” Whether that is true or not is irrelevant—those are not conversations customers should be hearing while they’re trying to enjoy dinner in a hotel restaurant. The kitchen deserves tremendous credit because the food was excellent. Unfortunately, the service at the bar fell far below that same standard. A bartender represents the restaurant just as much as the chef, and Joaquin’s inconsistent pours, dismissive response to a legitimate question, and unprofessional conduct turned what should have been a great dining experience into a very disappointing one. I hope management takes this feedback seriously. Guests should receive consistent service, equal treatment, and professional hospitality regardless of who they are or who the bartender happens to know. Based on my experience, Joaquin failed to meet those expectations.

Value aweful and it should not classify for a luxury hotel no spa, carpet dingy, the tall foreign guys at the restaurant was an aweful server and I didn't let him serve me again. I told the manager DIANA SHE DID NOTHING. HOWEVER KENDRA WAS AMAZING AND DOESN'T DISERVE THIS RATETING. Also, the maid Marie was amazing.

Localização e vista fantástica

George made me feel at home while away from home! His service was incredible, hospitable, and always with a warm smile.

I’ve visited the Waterstone Hotel several times, and several people stood out to me but I would be remised if I did not mention George. He’s always kind, courteous and greet me with a big smile. We need more people like him, he makes me feel at home.

Here’s a polished TripAdvisor review you could post: We recently enjoyed a staycation at Waterstone Resort & Marina, and it exceeded our expectations. The property was beautiful, relaxing, and never felt crowded, making it the perfect place to unwind for the weekend. A special thank you to George, the bellman, who truly made our stay memorable. He was incredibly friendly, welcoming, and especially wonderful with our children. He took the time to interact with them throughout our stay, which made a lasting impression. One moment that stood out was when my son accidentally spilled water in the elevator. George immediately reassured him not to worry about it. A few minutes later, my son was amazed to see that it had already been cleaned up. That simple act of kindness and professionalism meant a lot and showed the level of service we experienced throughout our stay. Another pleasant surprise was the pool area. The cabana beds were available and included with our stay, which added a resort-style experience without any extra cost. We spent hours relaxing by the pool and enjoying the marina views. Overall, the entire team did a fantastic job making us feel welcome and taken care of. Between the excellent service, relaxing atmosphere, family-friendly environment, and great amenities, Waterstone Resort & Marina is a place we would happily recommend and look forward to visiting again.

My mom and I had the most amazing stay during our vacation to Boca Raton in late March. We absolutely loved our room with a beautiful view and the incredible breakfast at SeaSpray restaurant onsite. We always find that it’s the people that make our vacations the most memorable and I have to take a moment to recognize George - I am not sure of his position, but I believe he may be concierge - he was outstanding!! He visited with us like we were good friends, and our visits with George were the highlight of our day - it’s people like him that made our stay exceptional. The front desk, team, servers and housekeeping staff were always kind, welcoming, and attentive, and it was truly one of the best hospitality experiences. The rooms were spacious and very clean and I would 10 out of 10 recommend this place and we hope to return again in the future!!

Very pleasant experience, super friendly staff! Especially George!

This was my first time staying at the Waterstone, and I had an excellent experience due to the exceptional hospitality provided by Anthony and George.

The service was wonderful. A worker named George was so kind and so helpful, he deserves a raise. He made the experience so great made everyone’s trip better.

Bartender who to-took care of us for

Not enough self parking, employees where rude front desk where very snobby, paid for a upscale hotel but got holiday inn service, ask for late check out and was told that it would be $150 extra, for 2 hour crazy not even when I stayed in New York I paid that much. I stayed for three nights first night room service closed at 9 pm on a Friday I didn’t understand why so early, I paid extra for breakfast and I was told that I was supposed to eat out side because the (New Zealand soccer team had the only restaurant reserved for them selfs.i would not stay here again

Location, cleanliness, view, design

There was not enough water and coffee in the room and in the lobby

Anthony is warm and friendly. He arranged for a nice room with water views for us. George is energetic and welcoming. The food at the two restaurants and in-room dining are of good quality standard. The amazing staff at the Waterstone Boca Raton made the staycation a wonderful time. I even saw a double rainbow from my balcony!

Restaurants, service, facilities, location

Ok, outside of a key not working with serveral trips back to the desk, everythng was amazing. Front desk staff conversed about my home town of Boston and sport teams, but my highlight was "George". George was the most personable person I have met in a long time. Fun and caring, but wow what a representative. I'm not sure of his position. I think he took care of the coffee station and water area, etc. He greeted guests in lobby like best friends,and conversation was smoother than a Boca Resort vallet with a Bentley. :) Thanks George -Chris & Lori

Location was beautiful

The draw bridge. Highway over your head will eating.

From the moment my wife and I checked in for our 40th wedding anniversary Anthony greeted us with a smile. The rooms were beautiful and the location was prime. A walk to the beach and a bike ride for exercise around the community to see boats wild life and more... I will surely visit Southeast Florida and patronize this hotel again Thank you Anthony and David. Daniel Kaleal

The bar and restaurants allow any person to charge their drinks including a handsome $20 gratuity to any random room without checking identification that the person making the charge is actually a guest. Also the maids removed some of my personal belonging from the bathroom and threw them out. I complained and nothing was done to rectify my loss or even a word of apology.

Excellent staff. George was a breath of fresh air every morning. Had great meals and everybody was pleasant and made us feel welcome. Self parking was easy and convenient. Solid hotel with even greater potential.

There is no better place for service that feels like family- I stay here once a month for work and George always goes above and beyond to make me feel welcome- he is everywhere all at once and always happy to help or just pass a smile by!

Had a great experience. My wife and I stayed two nights and attended an event there on the intercoastal waterway. Bellman George in particular was a delight. He set the tone for our stay by being incredibly personable, in addition to bringing our bags to the room. The valet service was excellent as well.

Front desk agent was extremely friendly and courteous, David is very efficient, welcoming and helpful. Even if this is a work trip and I hardly used the hotel amenities, Waterstone is highly recommended due to its location and staff.

Having stayed in numerous Hilton hotels for decades, this was the worst experience my husband and I have ever had. The Waterstone Resort is not well maintained (in addition to the issue below, the elevators were broken) and service from the guest experience manager was poor. A jagged piece of metal sticking out of the bottom of our balcony door cut my husband's foot and since he did not go to the hospital, the hotel management refused to make amends stating that they fixed the problem (after the fact) and pointing out that my husband did not go to the hospital. The guest experience manager was absolutely terrible and she was the only one I was repeatedly referred to to deal with the issue. While we were at the hotel we were told the manager was not available and would contact us, she did not. After returning home and waiting a day, I sent an email, then after several days I heard back from her and she asked for documentation and photos. After I sent them I heard nothing back, then after sending another email I was told that I received a response from filling out a survey, which was untrue. If you are injured at this hotel I recommend you take the time to go to the hospital if you have the time (unfortunately we did not), then seek legal support because this hotel will do nothing for you and management does not care. After many attempts to have someone help me, the manager begrudgingly offered one free night for a future stay there. That is useless to us, and we would never risk staying at that The Waterstone Resort again.

Check clerk had NO personality what so ever. Despite the renovations that went on from the old Bridge Hotel the rooms had rusty lamps, torn shades and other issues.

Definitely NOT a resort but Hilton labels it as one because of their rewards program. This place pretty much has nothing compared to an actual resort. If you have a boat, that’s a bonus being to doc! The pool and its view of the highway isn’t much relaxing when all you hear and see is traffic. Room are rooms, nothing special but they are clean!!! If you can’t find another place in S FL, keep this one at the bottom for backup.

Chose this Hilton Curio Collection hotel for its location and amenities and was sorry to doing to from 3 days/4 nights and zero housekeeping provided. Had to request towels every. single. day. Poolside is nice but not once did they have enough towels for all the guests even on an overcast day when few were there. Topping that the shower plumbing become inoperable on the 3rd day with a less than acceptable response from the front desk who seemed to think we suddenly forgot how to operate a faucet (it was broken). This Hilton Honors member will be filing a formal complaint with Hilton and recommending this hotel lose its flag.

Bell hop George was incredibly nice, professional and such a warm gentleman to be greeted by

I have been staying at this hotel for years and this may have been my best trip yet. George and the team at the valet make it so easy to get in and out of the hotel, 100% my fault but I had never tried the food at the hotel yet and after eating at the bar, the team was great at keeping the drinks full and the A5 was absolutely amazing. The views of the ocean and Marina are perfect, the rooms exceptionally comfortable with plenty of space.

Shout out to George (tall gent), on the Concierge team, was super friendly and helpful with suggestions around town.. great experience at the hotel overall would recommend.

Great little hotel rooms nice size small but nice pool area and bar. Best part was George the bellman greeting you every day!

The location is excellent; wedding prep and weekend here. George was at our service as the bridal party got ready and he was so helpful. He was also incredibly upbeat and ran for anything we wanted. he made the day smoother for us. George also helped us pack up Mountains of stuff upon checkout.

All the staff were extremely friendly, helpful, and efficient. Room cleaners were lovely, valet guys and girls were great to talk to and very pleasant despite other grouchy customers. George truly stood out to me, greeting us with a smile and a high five. He is full of joy and I always started my day content when I’d speak with him. Pool was wonderful and the bikes included with the room were game changers for me. Walking distance to the beach, biking distance to Deerfield. I was very happy with everything.

George the bell man and all the staff were so pleasant and helpful! The views while eating our marvelous breakfast by the water were spectacular! Highly recommend

Not a bad place for a work trip. Beautiful hotel with the best staff. And George, the greeter, is above top notch. This man makes a personal connection with every single guest he sees. And every person walks away smiling. Thanks Waterstone! And thanks George!

My room had the best view! The front desk was very professional and helpful. I had the pleasure of meeting George! He is amazing, very nice, knowledgeable and takes care of the community wonderfully.

View

Parking fees! Ridiculously high

Spacious room, beautiful views, nice pool. Enjoyed sitting on the balcony in the morning sun.

we didn't feel secure getting in and out of the the shower

George gave us an impecable service and he was above and beyond assisting us. The food in the restaurant was good with great views and the hotel looked great too

George gave us a warm welcome and guided us with our questions

George always greeted us with a big “hello” and friendly conversation whenever we entered or left our hotel. His bright smile and personality lifted our spirits every day of our stay, particularly because we were in FL for a funeral. George is definitely a wonderful asset to the Waterstone Hotel. He made us feel so warm and welcome during our time there.

Very friendly and helpful staff! Steve, Emily, & George as well as the facilities staff! Room was immaculate, view was stunning, and the surrounding area peaceful. Looking forward to staying here as often as possible when in the Boca area!

Great property, incredible staff, people who always make you feel welcome, and big shout out for George, the Waterstone champion with great energy and enthusiasm, day in and day out!

Great place. George, the concierge/greeter at the front, was a delight and a real asset to the hotel. Thanks!!

The accommodations were great and the staff was very attentive. Best guy ever was George in the Lobby!!

Shout out to all the staff but especially Tamarica ((bartender/ banquet server) and George , curbside!

This resort is in a great location in the Boca area with beautiful water views.The one standout employee is their Valet known as Vinny.Vinny is an extremely helpful,knowledgeable employee

An amazing hotel. Exceptional staff. Everyone was EXCELLENT, but ONE person stood out. George. From the moment we pulled in, until we left. It seemed like he was everywhere looking to be of assistance at any level. Hard working gentleman.

George goes above and beyond to make sure everyone has what they need. He made sure I had a coffee carrier when he saw me trying to carry 3 coffees. He is such a happy man who loves people and loves his job. We need more people like him in the world.

George was so amazing to us on this trip. Even remembered us from our last trip. Made our whole stay at the Waterstone so memorable.

great

price

We enjoyed our overnight stay at the Waterstone. Our room was spacious, clean and had a beautiful view. We were particularly impressed with George, who helped store our luggage while we waited for check-in.He couldn’t do enough for us. Seaspray, the outdoor café was lovely and the service was great.

The check-in staff was so very helpful and gracious! We were attending a family wedding and personally we had three rooms accommodating a toddler and babysitter and needed rooms close to each other with early check-in so baby could nap. All was perfect, rooms were very clean. GEORGE from valet was very helpful and had a wonderful attitude. He helped us both checking in and out. We had so much luggage due to further travel and he handled everything like a champ. We are so grateful to all the staff, they really made our stay seamless. Thank you so much for a wonderful stay.

I think my expectations were higher than they could meet. Ice maker on our floor not working half the stay, fan in bathroom broken, furniture for balcony missing, 1 of the only 2 elevators broken for a day and this is considered one of the best accommodations in Boca. Staff was kind! Parking is over $30/day but we needed our car. We were there for a week. Restaurants very pricey especially the sushi concept. The good thing was the balcony doors once sealed kept out the tremendous noise outside so that was awesome. Would I stay again… probably not. The value just wasn’t there. We did get 2 water bottles every day so there’s that! It’s Boca baby so it’s all overpriced and pretentiously posh!

We spent three days at the property. This is no way lives up to the curio collection brand. 1st room. Lizard running in room Desk chair was a banquet table chair 2nd room Desk chair was a banquet table chair leg bent Both sink and toilet clogged Window shade broken No extra pillow or blanket in closet The furniture was a made up of different styles thrown together No soap dish Restaurant Food was great service was terrible If you wanted breakfast had to eat outside and it was windy The QR code for calling car from valet did not work.

had a great time, great food, nice pool, very friendly and helpful staff. David was extremely helpful with any requests that me or my family asked for. Would definitely recommend this property

The location and the friendly staff

George is extremely pleasant outgoing and does an exceptional job.He was the highlight at our stay at Waterstone resort and Marina.

Complements to the staff and George whom was working in the lobby area. Amazing person above and beyond friendly. Helped out immensely for all my needs Stayed in two different rooms this week and he made the experience perfect.

Great stay ! On the water and in walking distance to many places. George the greeter was especially helpful and very friendly to us! Highly recommended this hotel!

The service at the restaurant could be better. The highlight of the whole trip was George, a hotel employee that always has a smile on his face and is ready to help with anything at anytime. We can't wait to see him again during our next stay. Thanks George!

Another great stay at the Waterstone. Everyone we encountered from check-in, restaurants (Milo and Hannah were very nice at breakfast) and housekeeping were very friendly and attentive. Love the interaction with George, he always has a smile on his face, engaging and. happy help.

George made this stay incredible!!!!!!! He was super-helpful in the lobby at checkout in helping me secure an Uber. Thank you, my friend!!!!

George is amazing! He’s helpful, dedicated, courteous and brings joy to every guest. His smile and positivity is infectious

We held our wedding room block at the Waterstone as well as our Welcome reception and Sunday brunch. The hotel is incredible and the staff are extremely warm and welcoming, especially George who always had our back and went above and beyond to help us with anything we needed during our stay! We can’t say enough nice things about the Waterstone and will definitely be coming back to eat at the restaurants there!

The staff were incredibly kind and friendly. George specifically was very kind to our family and made the stay incredible.

The rooms were very comfortable and quiet could not hear the maids or doors closing. Location and views were great! Restaurant had great ambiance!

The room had a slight odor may just be the laundry detergent they use. We could hear some traffic even 10 floors up but we got use to it.

Where do I begin! Cockroaches in room first day, I got a room switch the blinds were broken, toilet was broken and hit against the wall, tv didn’t work, lady defecates herself next to my girlfriend valet wouldn’t give me my keys during a emergency I’m disgusted

George, at the Concierge Desk, was instrumental in getting our luggage from our room to our vehicle. He is the consummate professional and a pleasure to interact with. He is an outstanding HILTON team member and clearly brings credit to your company's brand.

Location

Slightly noisy, traffic

Rooms were tired. Service at the front desk was awful. Service otherwise was good. Restaurant furniture was dirty and it felt very unhygienic. So to put it bluntly it was a very dirty poorly staffed hotel and expensive for the privilege..!

Gute Lage

Möbel etwas schäbig… Bei Abrechnung nicht offerierter Preis von Booking.com auf Rechnung. Musste sehr insistieren, dass der von Booking.com offerierte Zimmerpreis verrechnete wurde.

George is the man! Always so welcoming, talks fishing with us and always leaves us smiling. The sushi restaurant at the hotel is amazing!

Always a good time and good food. George the Bell man is the best! Always has a smile and helps with everything! Love the location as well!

The hotel overall was terrific however I must mention how incredible George was in making our stay and weekend so special. He is a true old school professional. It’s become more and more rare to find hard workers these days so when you do it truly stands out. The Waterstone made my wedding weekend experience completely unforgettable. I am 100% sure George treats every guest he meets with the same kindness and compassion but he makes you feel like you’re the most important guest at the hotel with every interaction. Every detail of our stay was great and we cannot wait to come back for a night out soon.

The lobby looks great but when you get on the floors and rooms, they are dated. They can definitely use a refresh. Disappointed to find thick dust on the vents, around the baseboards. George, the Bellman was the most hospitable, made eye contact, smiled. Old school hospitality! Front Desk clerks should learn from him. They don’t even look up. The restaurant could use more help. Waited 17 minutes for someone to come to the table. A few tweaks and this hotel could get a better rating.