Crowne Plaza Hotel Monterrey by IHG vs Similar Hotels

Aging rooms and old amenities reported, affecting overall quality.

Room comfort and size received positive mentions, with some minor issues noted.

Mixed: beds are comfortable but rooms and bathrooms are often described as dated, in need of renovation, sometimes small and lacking amenities (no minibar/fridge, loose outlets, noisy AC).

Some rooms were criticized for being outdated and having maintenance issues.

Cleanliness issues mentioned with moldy smells and a dirty pool.

Several reviews indicated cleanliness, but some reported issues such as the blocked sink.

Generally described as clean in multiple reviews, but several guests noted cleaning could improve and towels/rooms sometimes felt worn or not fully refreshed.

Some complaints about cleanliness including odors and old carpets, affecting overall perception.

Multiple reviews praised location as great.

Many reviews praised the location as excellent and convenient for various activities.

Consistently highlighted as excellent and central (close to old town, museums); location is one of the most frequently praised attributes.

Excellent location noted by multiple reviews, highly appreciated.

Mixed sentiment regarding service; some attention to detail was lacking.

Most reviews mention friendly staff, but a significant complaint about restaurant service was noted.

Staff repeatedly praised as friendly, attentive and helpful (mentions of good reception, valet, attentive servers); service is a clear strength in the reviews.

General praise for staff attentiveness, though some service delays were noted.

Negative feedback on restaurant service and food quality.

Mixed reviews were noted, particularly with the restaurant quality being inconsistent.

Breakfast and F&B are frequently praised (fresh salads, local dishes, made-to-order omelettes, good breakfast service), though some noted restaurant prices are on the high side.

Not specifically mentioned, but general expectations were met.

Pool and overall amenities were positively highlighted.

The hotel offers various amenities, although some guests noted a lack of internet access on certain TVs.

Amenities receive mixed/negative mentions: pool is small or closes early, gym is poorly equipped/broken, bar closed at times; parking and basic facilities are available but overall amenities are a weak point.

Amenities were lacking, such as non-functional elevators, impacting guest experience.

General expectation of value met, though breakfast options were limited.

General sentiment indicates fair pricing for the quality offered, despite some issues with breakfast.

Several guests felt the price is high for the condition of the hotel (expensive restaurant/breakfast, aging facilities), leading to perceptions of limited value for money.

Overall value seen as fair, though some guests felt improvements were necessary.