The Westin Hilton Head Island Resort & Spa

Pool area needed many updates. Not safe. Only a front elevator and back of building elevator. Hard for handicapped.

The staff was all very lovely. The coffee shop onsite was a nice add and the pool deck wait staff is a nice touch to not have to get up to go order drinks and food. Lots of pool seating too which was great.

Stayed here for our honeymoon. It was a nice experience, but was hoping it would feel a little more special on behalf of that staff/property.

Very nice and directly on the beach.Many restaurants on site and pools are clean.

The pillows are too soft. I woke up the a stiff neck every morning or I could not sleep because of my neck hurting.

It was so wonderful. We had a great time with our family. The kids activities were great and service was amazing - while all of the staff were wonderful we especially loved Raveena who went out of her way to make it special for us! It was our first time and we’ll definitely be back.

Our family visited the wonderfully managed Hilton Head Island resort again for the third time in the past 6-years. Laurie did a spectacular job welcoming us and handling our check-in making us feel like family. Thank you for everything and looking forward to our next visit!

The gentleman on the front desk known Marcelo was a great guy a great help We were a large group a group of 12, but he was extremely patient with us and was great in customer service

Jermaine, our server, was friendly, communicated well and provided excellent service.

Another fabulous stay at the Westin Hilton Head! This is the second time we have stayed at this resort and once again we were blown away. Thank you to the staff for making our stay so memorable. The resort is stunning and you feel like you are in the Caribbean. The beach, pool area and grounds are pristine. The rooms are newly renovated and gorgeous. Everyone goes above and beyond to make you feel welcome. Thank you to Kara and TyChele at the front desk and Amy at the pool hut for being extra kind and accommodating! We absolutely love the Westin and look forward to our next visit!

All of the staff was great. The resort was amazing! Ximena was excellent and made us feel very welcomed during our 11pm check in after a long day of travel.

The reservation company made multiple mistakes with my Westin reservation, including assigning the wrong room and incorrectly stating that breakfast was included. These issues negatively affected the start of my trip. Fortunately, Ms. TyChelle Davis at the Westin front desk listened to my concerns and quickly resolved the problem by changing my room. Her exceptional customer service and professionalism made all the difference. She is an excellent example of how customer service should be done.Thanks TyChelle.

Had a market inside with coffee and other necessities, liked that there were double sinks and a bathtub in our room.

It was sort of gloomy inside. Not like I expected based the n photos. I didn’t like the layout for a resort hotel experience. When we got to our room and opened the door the smell of bleach was SO strong we had to open the patio door to mitigate it. The bed in our room was SO hard and uncomfortable, I ended up sleeping on couch. The A/C fan was broken and made a very loud noise every time it turned off. The front desk attendant was really rude and didn’t give us our actual room number when we activated our keys. When I went back to ask her she was really irritated and dismissive. The ice maker is very hard to locate on the floor, and signage is lacking. Parking is limited too.

Absolutely loved loved the staff, the best we have ever encountered. Should be very appreciative of them and give them all a big raise

Our room was fine, nothing special about it. I guess I expected much more

This was our second year going to the Westin with friends and family. We had a great time. The first room we were put in was on the first floor next to the ice machine but the front desk accommodated my request right away and moved us to another floor that was much quieter. I left my watch behind somewhere in the room and didn't realize it until I got to the airport. Carolyn Riley in the security department promised me she would double check the room once the guests that stayed there after us left. She called me a few times to get updates and to update me as well. True to her word, she checked the room again after it was empty and found my watch at the back of the safe where I accidentally left it. She worked with me to get it shipped back quickly. That is customer service, and I really appreciated it! Thank you Carolyn!

Clean

We paid for an ocean view and got a roof view. We were celebrating our 25 year anniversary and was very disappointed with how we were treated and how we didn’t get what we paid for.

This is a large complex and the pool area was very crowded so we spent most of our time on the beach. Staff was very friendly and helpful. We were upgraded to an ocean front room which was a nice perk during this stay. The hotel itself is starting to show its age but the bed was comfortable. Parking can be a little tricky so we ended up doing valet which I would highly recommend. We ate at the Carolina Room which is the onsite restaurant and the food was excellent!

We had multiple reservations and rooms as we have a large family & had a change in flights. Laurie at the front desk was beyond accommodating in assuring we were all on the same floor and remained in the same rooms for our entire stay . She went above and beyond working out all the kinks to our reservations in the sold out hotel .

My daughter and I celebrated our birthdays at the Westin Hilton head Resort and Spa and had an amazing time. We had our first night meal at the Carolina Room and we truly had the best time and meals at the restaurant.. the entire staff provided excellent service especially Raveena; she made our experience there unforgettable, excellent service. We will definitely visit again!

Attending govt contracts week. Catering staff does not understand food allergies. 2 days in of having to buy lunch offsite. How hard is a a salad with no cheese? Rooms are tired, furniture is fracture. Desk does not have a comfortable chair for working. An iron is not included and could not get one. A steamer provided is a joke. Attending a professional conference in wrinkled clothing is not exactly professional but nothing I can do. Hotel needs to do better.

Had dinner in the bar and Debi was such a delightful bartender and a pleasure to talk to. She gave us several recommendations on places to go as well as informing us of the trolly and providing a schedule.

Had great customer service from Theresa at the Carolina Room for breakfast. She went above and beyond for my family. Will come again to see her!

Very disappointing stay. I would not recommend this hotel, especially for families with young children. The room was not clean when we checked in, which is unacceptable for a resort at this price. We also had issues with the water, and the overall service was poor throughout our stay. We requested a late checkout because we were traveling with a toddler, but the hotel was unwilling to accommodate us in any way. Not to mention how overpriced it is you will not get what you paid here. The lack of cleanliness, poor customer service, and inflexibility made this a very frustrating experience. We expected much better from the Westin and will not be returning.

From the moment my wife and I arrived - and even before - we had positive interactions with the entire staff at the Westin Hilton Head, especially the front desk. Our check in was flawless and our (clean!) room was ready upon arrival. Personable and professional, Ty'Chelle, Dan, Matthew, Troy and Ellen were great ambassadors for the Westin Hilton Head...also want to give a shout out to the housekeeping team on the 5th Floor...their customer service was also first rate. A great (beach!) location that seems to be 15 minutes from everything on Hilton Head Island. The atmosphere at the pool is family friendly, and it is a relaxing way to spend an afternoon...DJ plays a great mix of songs, new and old. We also had the opportunity to charge our electric Ford in the parking deck...a very nice amenity for those individuals who drive an EV. We had a first-class experience and look forward to a return visit to the Westin Hilton Head in 2027!

After waiting over an hour for a room, Ximena helped me with my reservation. She took me from a frustrated customer to a more relaxed and appreciate customer in less than 5 minutes. She was professional, understanding and the most helpful of the receptionists I encountered. Thank you Ximena for demonstrating what good looks like and representing The Westin well!

On the beach was pretty to come into

The hot tub didn’t work well long walk to the room the shower barely worked the coffee they leave in the room could be way better. For the price of the stay all those things should be top notch

Beautiful, Clean & Tropical Resort

The lobby was a little to dark/dim

Here now - we are really liking it and the food at the pool bar is great - drinks too - However if you get a resort view room be aware that they play movies at night until after 10 pm and it is LOUD. I can tune it out but if I had children it would be really hard to get them to sleep. We are laying in bed now listening to it blast. Other than that we are really loving it here.

We have always enjoyed Marriott properties, but there is almost nothing good about the Westin. Totally way overpriced for what it is. For example, there was a dead roach in our room when we arrived ugh. The furnishings could definitely use an upgrade. The terrace furniture was terrible, The ice machine was broken so had to go to another floor for ice. Internet was spotty and "free HBO Max" was non existent. All the pools had cloudy water which we stayed away from, So much for the daily resort fees. The hotel is shaped like a huge U and our ocean view room was miles away around the U from the main elevator. On checking they told us we could use the underground parking (20.00 a day) and there were no luggage carts there so e had to carry out luggage through the never ending hallway to our room at the end of the north U, very far away from the main elevators. Hilton Head is truly a beautiful island but I would never recommend this hotel to anyone.

We always enjoy staying at the Westin Hilton Head, and the staff is consistently friendly and welcoming. A special thank-you to Laurie at the front desk, who went above and beyond to help us with a better room location. The beautiful view made our vacation even more memorable, and her kindness and genuine hospitality made us feel truly welcome. Thank you, Laurie, for making a great stay even better!

The bartenders by the pool are excellent - love Britany (not sure how she spells it). She is so personable and I love seeing her every summer. HHI is an important place to our family and it’s so nice to run into familiar faces.

I travel constantly and stay in a different hotel almost every week of the year, so I have a solid basis for comparison when it comes to how a property is run. The Westin isn't just a gorgeous property — its banquet staff is second to none. Sonja, Brooke, Yvonne, Justin, and Jasmine anticipated my every need and made sure nothing was overlooked. Their attentiveness and professionalism set this hotel apart. Whether you're planning a group event or traveling on your own, this is a hotel I'd wholeheartedly recommend.

Nice hotel. Staff was courteous and friendly. Over priced for what it is. Everything closes early. Gym isn't monitored, it was full of kids in flip flops with no parents. DO NOT rent a cabana by the pool. The fan doesn't provide any air movement and their are gnats all over coming from the bushes (I was in cabana 2). Again, over-priced for what it was. When my wife complained at the front desk we were told a third party runs the cabanas. Very strange that Marriott has no control over poolside at their hotel. I would never stay at this hotel again. The restaurants in the area are fantastic. Celeste and Wise Guys were both great. I'll try something else next time.

We have been staying at the Hilton Head Westin resort for our annual beach trips for 4-5 years now. Over that time, our experiences have degraded. We find overall customer service to have declined a bit, the restaurants have not made any changes/improvements and the rooms have not been as clean. All that said, the hotel has everything you will need for a relaxing beach vacation including multiple pools, drinks, food, chairs, cabanas, and an amazing beachfront location.

Made me sit for 3 hours before check in since room was not ready. However rooms were allocated to everyone else (approximately 10 checkins)during the same time frame.

Ty'chelle Days and staff have wonderful customer service. The staff make you feel at home and relaxed .

We’ve stayed at the Westin Hilton Head Resort & Spa several times over the years, including our Labor Day 2025 visit, and one thing has remained consistently outstanding—Tychelle. Tychelle is the definition of exceptional hospitality. She is always warm, welcoming, professional, and genuinely goes above and beyond to make every stay memorable. From the moment we arrive, she treats us like valued guests rather than just another reservation. Her attention to detail, positive attitude, and willingness to help with anything we need truly set her apart. It’s employees like Tychelle who keep us coming back to the Westin Hilton Head year after year. She is a tremendous asset to the resort, and we sincerely appreciate everything she has done to make each of our visits so enjoyable. Thank you, Tychelle! We look forward to seeing you again on our next trip.

The property was lovely enough, dining options fine as well. The highlight?! Damien "Troy"....one of my sons, who is quite shy and doesn't communicate well with new people, shares the same name...and was FASCINATED with "Troy" the entire stay. So much so, we had to get some candy as a parting gift, at my son's request. Troy was a real pleasure to work with, even with the slight room problem, he managed it with care and speed. The kind of customer service and warmness he exuded, isn't seen much these days.

I was there with the Red Bull group. A lot of catered breakfast and lunch. Yvonne was a consistent staffed individual for us. She was on top of her game. She offered i credible support, service, very polite and sweet. She was there for any situation. I go on these work trips a lot and rarely maybe never wrote a review. But there was something deserving of how Yvonne carried herself. She seems like a great employee and probably even a better person.

I booked a staycation for my daughter and her family. They had a wonderful time. She recently had her second child and we wanted to give her a mini vacation to celebrate her new addition♥️ The room was spacious and clean. It had a nice balcony for her and her husband to sit out and watch the ocean and relax. We also booked a daybed by the pool so they didn’t have to worry about finding a spot; they could come and go as they pleased. I am so glad we did this because after having a child (any baby), sometimes we forget to take care of ourselves (mom and dad). It is always nice to just get away from the house and reset!

Location was beautiful, some staff was stellar but management and organization was a hot mess!

Lost room service order, no answer to phone calls and text and overall lack of response

We had a wonderful time at the Westin and Hilton head. Let me just say the staff is phenomenal. They are all friendly and nice and willingto assist you in any way they can. I would like to personally thank Carolyn Riley for her assistance and finding my daughter‘s lost keychain wallet, we distraught that we lost it and after speaking with her, she found it and mailed it back to us. We truly truly appreciate her and I’d also like to thank the hostess at the café for the buffet breakfast . She’s awesome.

The customer service team was amazing. The resort had everything we needed , and didn’t feel the need to leave the resort. Front desk agent Marcelo was kind and gave us options to upgrade and maximize our experience. 10/10

Loved our stay at the Westin Hilton Head island. The pool/beach area are excellent, clean, and very relaxing. The breakfast buffet was outstanding every morning with a fantastic selection, great omelette station and Awesome service from the Amazing Theresa!! BTW they have a 5 Star Toast selection-lol!! We will be back many times.

the Hotel in all was great but a few comments for repairs, room 4006 ocean view.. no vent in bath room, the toilet is not fixed to the floor very well, corners of the shower has turned brown, the ledge on the patio needs repaired My family has visited this location for the last three years and each year we find more things that need updated and repaired. Understand they are going to be shut down for repairs at the end of this year, hope that update all the rooms.

We were at the Westin for a week long family vacation. We had a 2 queen bed for myself, my husband, and our 8 year old. The room was laid out well and never felt cramped, even with all the beach gear. The bathroom was also large and featured a tub/shower combo with a rain shower head and a removable wand which is great for families trying to shower the kiddos. I would have loved this bathroom in a hotel when my daughter was younger. There was also a retractable drying line to help dry the swimsuits. Beds were comfortable. We loved the beach and pool area. All the pools were great and we didn’t have trouble getting a chair if we wanted one even though we never paid for the reserved chairs. We spent most of our time at the beach and rented an umbrella and chairs from the beach service. Very easy to add to our room charges and no issues with any of that equipment. Would 100% do it again. We ate at the restaurant for breakfast each morning. Both buffet and a la cart menu options. Buffet featured a honeycomb dripping the honey which was AMAZING on the biscuits. Wish they had biscuits every morning. Parking was easy enough. Valet was $30 and self park $20 per night. Seemed a little steep just to park the car. Which brings me to why I didn’t give 5 stars. So many extra charges. Resort fee every day claimed we got free internet (Marriott members already get free internet), fitness classes (I’m here for the beach, not fitness classes), a shuttle to the shopping area (free Breeze shuttle also goes there), and 2 hours of free boogie board. Just felt like another way to nickel and dime guests. Did it ruin my stay? No. Will I shake my fist about it and complain? Absolutely. Would we stay again? Most likely if we come back to Hilton Head.

Gorgeous property with beautiful landscaping and facilities

It was all wonderful

We had a wonderful family vacation at this resort. The staff was friendly and attentive and the room was great. They went above and beyond at every opportunity. My daughter got lost on the beach for a few minutes and PJ and Carolyn were waiting for us when the lifeguards dropped us off back at the resort to comfort us and see if they could do anything for us. Thank you PJ and Carolyn we felt so cared for.

Beautiful hotel with great amenities. All staff were friendly and helpful.

Right on the ocean

Well, I believe the description of the room was misleading. I paid for an ocean view. What I got was a partial ocean view with several buildings, obstructing it In addition, the room we got was directly over an air-conditioning vent that ran constantly and was very noisy and made sitting outside very difficult Also, the picture that I was shown by the person that checked us in was different than the room we got I think that should be stated in the description given the amount of money that we spent. I think Booking.com needs to do a better job as well.

We had a wonderful experience at the Westin Hilton Head, and a big part of that was thanks to Wes at the front desk. He was incredibly friendly, welcoming, and professional. Wes was extremely knowledgeable about the property and took the time to answer all of our questions thoroughly. What stood out most was how accommodating he was throughout our stay. He genuinely cared about making sure we had the best experience possible and went above and beyond to help with our requests. His positive attitude, attention to detail, and exceptional customer service made us feel valued as guests. Wes is a true asset to the Westin team, and his hospitality helped make our anniversary trip and birthdays even more memorable. Thank you, Wes, for your outstanding service!

Great location right on the beach. The pool area is really nice and all the employees working at the pool are great. Food was very good and drinks were tasty. The staff quickly responded to any request. The hotel was very busy so I'm not the only one enjoying the resort.

We love coming here at least once a year. We usually rent a cabana for a couple days and an umbrella and chairs at the beach. We had a lovely server Ito that went above and beyond for us at the cabana and pool.

Our favorite experience was the hotel breakfast! We looked forward to Amarie’s made-to-order omelets and fried eggs every morning. Everyone at the Carolina Room was so friendly especially Jeanie and Gavin. Jeanie, Patrick, and Gavin truly exemplified the Southern warmth and friendliness of South Carolina. The cinnamon rolls were the most amazing things I’ve ever tasted in my life! We felt like friends by the end of our week long visit! We will be back!!!

Gabriel met us at the door several days and always was so kind to my family! Made us laugh and feel valued each and every day

Our family enjoyed a quick getaway to Hilton Head the week of May 12th. We’d like to extend a sincere thanks to staff members Gavin, Amarie, and Theresa from the Carolina Room Restaurant. Throughout our three day stay, each of these workers provided excellent customer service as we were greeted and treated with warmth and kindness each day. As avid tennis fans, Gavin and Theresa were very accommodating to change our seating, allowing us to view tennis in a section of the restaurant that was closed with no fuss! Amarie was an absolute delight as we enjoyed pleasant conversations as she “hooked up” our omelettes to perfection! In a day when customer service is non-existent in a lot of places, we are thankful for these staff members whose service was noteworthy!

Honestly really disappointed with our stay at the Westin Hilton Head. We paid for an oceanfront room and ended up with a heavily obstructed view that barely felt oceanfront at all. Ironically, the better view was probably from the cheaper pool-facing rooms. The “oceanfront” upgrade was absolutely not worth the money. The room itself felt extremely damp and humid the entire stay. There was visible mold and mildew in the bathroom grout/tub area, spiderwebs above the bed, paper-thin walls, and overall the room looked old and poorly maintained. At one point we even noticed someone before us had written “the walls are paper-thin” inside one of the pamphlets left in the room, which honestly felt pretty fitting. If these rooms were supposedly renovated in 2023, it absolutely does not show. The only saving grace of this resort was the wait staff and bartenders. They were genuinely kind, helpful, and fantastic throughout the stay. Unfortunately, the front desk and management hospitality were the complete opposite. Concerns were brought up and nothing meaningful was done. To make matters worse, we were charged multiple questionable fees. We were charged again for the spa despite already paying for it separately, there were confusing duplicate-style charges tied to dinner transactions, and we were even charged over $100 labeled “Beach/Pool,” which makes absolutely no sense considering we were hotel guests and did not rent any beach or pool equipment or services. I’ve stayed in lower-rated hotels that were cleaner, more updated, and far more enjoyable than this. I also heard the resort is closing in November to remodel facilities, but honestly the guest rooms are what desperately need updating. Would not stay here again and I do not recommend it unless the rooms are fully redone, the obstructed “oceanfront” views are addressed, and billing practices become much more transparent.

Bar staff

Mildew mold obstruction of ocean front room old damp spider webs

I wanted to share a public thank you to Mike, Raquel, and the entire team for making our 25th anniversary staycation so incredible. We were completely blown away by the over-the-top room upgrade and the beautiful celebration gift. Toasting to 25 years of marriage right on the beach where we were married 25 years ago made it even more meaningful, and their hospitality made our stay truly unforgettable. Thank you both for going above and beyond for us. We are so lucky to have this world-class resort right in our backyard! We highly recommend this property to anyone looking for a special getaway.

First of all it was an overall good trip. The property is nice but still needs some updates. Very small elevator to handle a complete northern wing. But that being said we had a great experience in general. What stands out for us is the outside bar "View 32" was great. Especially Duke who headed up the bar area. Professional, hospitable and he couldn't do enough for us. It's because of him we would go back there. The front desk and the manager need some additional training in handling issues with guests. A problem with "their" reservations system caused us to have 2 reservations which we didn't reserve. They wanted us to pay one night room fee to cancel that reservation which we didn't make. Only to be told by the manager that just this one time they will not charge us but never again. Oh boy! Thanks! for your mistake.

We had a wonderful conference at the Westin Hilton Head Island. Yvonne was a delight and took great care of us.

Chelle and laune were absolutely amazing! They have made this trip so wonderful. I couldn’t be more thankful. Ps I hope I spelled there names correctly.

The hotel was spacious and clean. The room was comfortable and the view was great, thanks to Troy at the front desk for assisting in a room upgrade. He made sure I was taken care of since I checked in a lot later in the evening than I was planning to. The valet staff was also friendly as I had them valet my vehicle for the night. Wes was friendly as he checked me out in the morning.

Great hotel in Hilton Head! The location on the beach was fabulous! Lawrie at the front desk was wonderful. She was friendly, professional and most importantly, very efficient. Thank you Lawrie, for making our stay so enjoyable!

Beautiful, clean and peaceful

My wife and I spent a few days at the Westin to celebrate our 50th wedding anniversary. We had a few issues with our room upon check in: however, with the great help of our front desk contact, Laurie (formerly from Paris, France!) our visit turned out delightful. And also, while handing out kudos, Scott at the Concierge Desk contributed to our wonderful visit. Thanks to them both.

Quiet and I was able to sleep well every night. The gym was nice and the pools were relaxing. The breakfast area had good service. The juice at breakfast was very good.

The one pool said it was heated but it was the same temp as other pools. The coffee in the breakfast area was ok. They had A Starbucks on site. But, doesn’t everyone 🙄

The Westin on Hilton Head was extremely accommodating to my husband and I a week ago. We needed an early check in and late check out and with no hassle we got both. That means so much to me as we had travel plans that didn’t fit in with their standard timing. Much appreciated.

Alexis and Eric helped us replace 4 tires. They were very helpful and had great customer service. Very pleasant experience. We will definitely be back.

Yvonne was an incredible host and server. Took great care of our team and was very attentive to our needs in the conference room

Stayed at the Westin in Hilton Head for a short family vacation, The rooms were great, the staff was fantastic hosting us, we felt right at home. Walking out to the beach from our room took just a few minutes and spending the day on the beach was completely relaxing. We will definitely be back again.

My wife and I had 2 nights in a refurbished Ocean View King - it was a lovely room - and kept spotlessly clean by the staff. A tad ‘distant’ from the ocean but very comfortable and well furnished. The room was, though, a long walk from reception - wouldn’t normally matter but the male receptionist (on duty in the afternoon 14th April) was incompetent. Not only did he faff about with the registration (my booking was confirmed direct with the hotel several months ago) but 1 of the 2 ‘wrist keys’ he issued didn’t open our door. I immediately returned but the receptionist denied it didn’t work 🤔. After finally accepting he had not properly programmed the key he demanded my ID. I advised that my passport was in the room and that, unless he has a memory problem, he must recall that not more than 5 minutes ago he registered my arrival……and being a 75 year old grey-haired Londoner with a cockney accent there were unlikely to have anyone else like me that afternoon. He relented and re-programmed the key. Different but similarly annoying issue the next day with the concierge gentlemen; I asked him to make a restaurant reservation for 2 people that evening in the hotel restaurant - he declined - maybe he only works for a kickback from external restaurants? He advised that I had to use my room phone or attend the restaurant in person 😬 For much of our stay some facilities were not open - and many areas reserved for external events - including 20+ loungers around the pool which were blocked for an outside party but seemingly unused. Overall I found The Westin pretty unrewarding and advise against future stays. There is always an upside though - in this case it was Kenneth - working the luggage at the front door. An amazingly helpful gentleman - I do hope The Westin look after him properly.

We had an absolutely amazing time. We stayed for 5 nights and can't begin to say what a wonderful stay we had. The hotel extremely well managed and clean. The food was very very good, as Westin's are known for. My wife and I went to celebrate my recent retirement and so enjoyed our stay. We attended the Heritage Classic for the Thursday round and were so impressed with how well that tournament was run.

My first time here and I was very impressed with Ms Amarie who cooked our omelets every morning. In fact I received excellent hospitality and service every morning for our free breakfast at the Carolina Room. The beach was very beautiful.

We upgraded to an 'ocean view' room. What you don't know is- immediately between you and the ocean is some kind of noisy machines or compressors that wipeout all beach sounds. I literally couldn't stand to have the sliding doors open unless we were seated outsides it was so noisy. Fair warning: it's a very long walk from the front desk to the ocean front rooms. I give the property 3 stars because the staff were so amazingly friendly. Our room was refreshed nicely every day, but the hallway wasn't vacuumed once during our long stay. And our ice machine 'room' had a strong odor of mold or something unhealthy. I would hold my breath each time I needed to get ice (just in case). In summary- next time I'll try Omni.

Ty’Chelle was amazing and made sure to resolve issue without any stress.

Great resort, rooms are very nice and spacious, property has wonderful amenities. Morning breakfast buffet is very nice with plenty of options! Our Server Theresa was so pleasant and personable and very attentive! I would highly recommend this property!

We love this hotel, location and all the amenities. We’ll be back.

Could not have had a better experience . Start to finish . We are Marriott members and we’re treated as such .. Tychelle was especially helpful and friendly . We will be back soon ! Love HHI .

Staff overall was wonderful. Choices to eat are good and have many local options which make eating at the hotel a great option.

Over the top! Laurie was above and beyond expectations. So kind, and thoughtful. Sweet smile Thank you always

The Location & the staff.

The whole experience was good but we had a poor quality of sleep because the beds at this hotel is HORRIBLE. It wasn’t just the bed but you got this HEAVY comforter on the bed which also made our sleep so bad. If you can do something about those old ass beds and that big thick heavy ass comforter then no one would have any problems!!! So my whole trip was good EXCEPT for the beds!!! I wanna come back because I enjoyed myself at your hotel BUT no one wants to pay for a hotel and you can’t even get quality sleep!!!!!!!! So I’ll be going elsewhere once I return to Hilton Head!!!!!!!!!!!!!

Location was good . Staff was good.

Property is dated. Location of elevator was inconvenient. We had to walk a long way from elevator to room. We have stayed at Westins in the past and it did not meet the standard we are use to.

The westin is awesome and alis professionalism made the experience next step above influencer.

Beautiful property with lots of amenities. Property was clean and rooms were very comfortable.

Nothing

This is our first experience with Westin. Absolutely NEVER again! It’s just a lot of minor things that have added up and created a negative experience. The outlet beside my side of the bed is a fire hazard. I don’t have access to another outlet on my side of the bed. When I reported it no solutions were offered. Staff simply said they would report it to the engineering department. All they had to do was snip the zip ties on the alarm clock (with USB ports) and move it to the other side of the bed. I called the front desk asking if they had any better pillows because our are lumpy bumpy and unacceptable. They told me there are no other options. I mean a budget hotel at least had a spare pillow in the closet! I called for cutlery to be brought to the room and waited for over 45 minutes. Essentially, I’ve been told to suck it up and get over it. Obviously that’s not what was said. But that’s certainly how it feels as a customer. Very disappointing.

Die Lage direkt am Strand, Parkplätze draußen oder in der Garage zu einem guten Preis (20$ pro Nacht) Frühstücksbuffet war besser als ich dachte :) es gibt aber auch a la carte eine gute Auswahl oder einen Shop mit Snacks und Café (Starbucks). Nette Mitarbeiter, gepflegte Anlage,

Coffee Shop schließt leider schon um 4 Die Liegen am Strand sind mit knapp 50$ pro Tag (2 Liegen, 1 Schirm) nicht im Hotelpreis inkludiert Auf den Gangen riecht es etwas muffig vom Teppich und Klima

Rashida at check-in made our experience wonderful! Amidst a very busy afternoon, she was a joy to work with, and gave us a lay of the land of the resort as well as some tips for the area.

Hello Trip Advisor, I’d like to express my appreciation for the support provided by your team, Security Staff member Carolyn Riley, even though my doctor’s trip to the STSE at the Westin Hilton Head Hotel in South Carolina was ultimately canceled and he was unable to stay at your property. Despite the change in plans, Carolyn Riley went above and beyond by assisting with my bag and ensuring it was sent out via UPS. Their professionalism, responsiveness, and willingness to help despite me not being a current guest truly stood out. Please extend my sincere thanks to Carolyn Riley who was involved. Her exceptional service made a stressful situation much easier, and we are grateful

Everyone was nice and friendly

I traveled alone with my children, including my daughter who is on the autism spectrum, shortly after completing breast cancer treatment. This trip was meant to be a restorative and meaningful experience for our family, but it became overwhelming and, at times, unmanageable due to ongoing operational failures at this property. From arrival, issues began immediately. We were placed in a room with a strong odor that made it unusable, causing a two-hour delay. Throughout our stay, advertised amenities—including bikes, beach chairs, and cabanas—were never available. Pool seating was consistently unavailable, and on the one day we secured chairs, my daughter’s belongings were removed by staff to accommodate day-pass guests. Food service was extremely slow, including a wait of over an hour for a simple poolside meal. When I attempted to cancel, staff responded dismissively and offered no resolution. This lack of accountability continued across multiple areas of the hotel. There were also ongoing maintenance and safety concerns. Trash areas were overflowing, elevators were frequently out of service, housekeeping missed our room multiple times, and parking was consistently unavailable. Fire alarms sounded twice, which was extremely distressing for my daughter. As a solo parent managing a child with special needs, these conditions were not just inconvenient—they created an environment that was difficult and, at times, felt unsafe. Relocating was not a feasible option under these circumstances. I have since emailed both the hotel and Marriott corporate regarding these issues and have received no response after four days, which further reflects the lack of customer care. Overall, this experience fell far below the standards of service, safety, and accessibility expected from a property of this level.

This is our third annual visit to this Westin property and it does not cease to impress. The rooms and the facilities are top notch. However, what truly sets this place apart are the people at the front desk. Starting with Tychelle and her staff including Madison, Wes, and Laurie, everyone is top notch. From beginning to end, they were friendly, patient, kind, and professional. Admittedly, I can be somewhat difficult at times but nothing fazed these people. Their service level is something you would expect at the most exclusive hotels. I could not sing their praises more. I highly recommend this place.

- Hotel experience and the amenities were great. - Room had a water leak in the wall between the toilet and the shower. No robes when arrived and one remote did not work. - Had some issues at the spa but got it resolved later in the day. - However, all was taken care of by staff except the water leak. - Willie Miller at the Pool and the Carolina Bar was fantastic. He is an extremely good bar tender and really pays attention to his customers. We visited him in the bar all 3 nights. He remembers names and was very knowledgeable about drinks and got us exactly what we wanted each time. He hustles and really makes a difference. - We also loved “Ido” or “Ito” at the main pool. We were served by him 2 or the days. He was great and very friendly. He gave us a great recommendation out of the choices the concierge gave us. Ido recommended Fishcamp and we really enjoyed it. So glad we ran into him. Great serve. - Front desk staff was friendly, very patient and attentive. Really appreciated that. - My wife and I would highly recommend The Westin Hiltonhead island Resort and Spa.

Reshida and Thadieus were rhe highlights of my trip. They are kind and gentle souls who genuinely care about their guests.

Marriott Bonvoy platinum elite status member. Checked in online for 4:00pm arrival. Due to traffic arrived at 5:00pm. Room not ready. Said they would call us. 45 minutes later and after waiting in line again room still not ready at almost 6:00pm. Manager refused to come out but desk clerk Troy who was nice tried to help. Eventually placed in different lower level room. Property is nice enough but not a good way to start a vacation!

We had booked a room for 4 guest with 2 queen bed. When it came to check in, the front desk tried to make it seem like we were getting an upgrade to a king and couch pull out executive room, but my grown children were sleeping on a very uncomfortable pull out couch. Come to find out when I asked for our 2 queen rooms, they had checked in all those rooms for other guests. Not so much an upgrade after all. Also we had asked for extra blanket and we are given a thin (very thin) throw. My children were freezing so we cranked up the heat - then the room my husband and I were sleeping at was too hot. We were just glad it was only for 2 nights. We also booked a room with island view but- it was literally looking at grass. It was a very sad sight.

I’ve been here before with my husband and loved it. Loved it enough to recommend it for our annual girls golf trip. We booked, and pre-paid for, 5 rooms. It’s been terrible. We’re 2 nights into a 4 night trip and I wish I could just check out. 1.5 hours just to check in then they didn’t even have 2 of our rooms! Again, pre-paid but they obviously over sold the hotel and they are seriously understaffed. Instead of having my own room, I’ve been sharing a bed with a golf buddy!! I’ve talked to the front desk 4 different times now. This is too long and too frustrating to even type out. They finally got me to my own room at 8:00 pm on our 3rd night and it was dirty - like not cleaned from the people who left earlier that day. Took all my stuff back down to the desk and they sent me to a different room. ALSO DIRTY!! Dragged all my stuff back to the desk and got another room. Seems like it was cleaned, but no waters, no wash clothes - just cleaned but not stocked. Also there are left overs in the fridge - from the previous guests. I just hope that this bedding is fresh!!! It’s so disappointing and I wish I hadn’t brought 8 of my golfing friends to stay here.

Horrible customer service. I arrived two hours early to check in and was notified they had canceled my reservation and moved me to a low budget sister property. I received no advance communication from anyone. And they made no further efforts to rectify the problem like at least paying for our transportation or crediting my Marriott account.

We had a wonderful experience at The Carolina Room yesterday. Theresa was our server for brunch and I have to say that the service was top notch in excellence! She was super attentive, polite, kept our beverages filled and gave us great ideas for our vacation! We will certainly ask for Theresa again! Thanks Theresa!

This is a beautiful resort with clean rooms and comfortable beds. We really enjoyed being steps away from the ocean and spending time at the pool and bar area, which is especially well maintained and gives a very relaxing, tropical vibe. However BEWARE of the “Ocean view” rooms. I understand the difference between “Oceanfront” and “Ocean view”, but our “Ocean view” room should not have been considered as such! The view looked nothing like the pictures that are posted on-line when booking. Thank you to the wonderful receptionist, Troy, for saving the day and making our stay at the Westin a great one! We will definitely stay here again!

Love the Westin. Reshida at the front desk was so welcoming, efficient and positive. Will definitely be back!

We were stuck with no where to go due to an error on a VRBO reservation at 10:30 at night with no where to go. The Manager Mathew was amazing and long story short he felt bad and rented us two rooms for two nights. Then we woke up for breakfast and we were blessed with the presence of meeting AnMarie who was also amazingly accommodating and cooked us a fabulous omelette. Staff here is amazing.