Comfort Inn & Suites vs Similar Hotels

Beds and comfort often praised, rooms are clean in many reports, but some guests noted dated décor, smells, maintenance issues and insect problems.

Rooms were spacious and well-equipped, but some issues with maintenance noted.

Rooms were noted for comfort, but some issues with noise and amenities reported.

Room was spacious but dated; issues with bed sheets and broken items were noted.

Multiple reviews report serious cleanliness problems (black mould, cockroaches, smelly rooms, reports of 'beyond dirty' and leaking mould).

General cleanliness mentioned, but issues with room and breakfast quality noted.

Some reviews highlighted cleanliness issues, such as no soap and a clogged sink.

Mentioned issues with mould in the shower and peeling vinyl headboard. Overall cleanliness was below expectations.

Many guests praised the convenient, easy-to-reach location and proximity to transit, shops and restaurants; location is a clear strength.

Convenient location near amenities and attractions was frequently highlighted.

Located close to town and various amenities, highly praised by multiple guests.

Beautiful view by the lake, but accessed through thick snow which made it challenging.

Staff repeatedly described as friendly, warm and professional, accommodating and quick to assist, despite isolated issues like a significant check-in delay and a lost item.

Staff praised for friendliness and professionalism despite some service shortcomings.

Generally positive remarks about friendly staff and helpful reception.

Service at the restaurant and during the New Year’s party received positive comments.

Breakfast is repeatedly noted as good and a highlight, but options are limited (few vegan/vegetarian choices) and some guests cited restricted hours or limited variety.

Breakfast options were disappointing and not as expected by guests.

High-quality food at the restaurant, positively noted by guests.

Breakfast options were disappointing; however, the NYE dinner was rated positively.

Basic amenities like free breakfast, fridge, microwave, tea/coffee and parking are appreciated; some issues reported (no water bottles provided, inconsistent housekeeping).

Limited breakfast options and small breakfast area negatively impacted this rating.

Mixed feedback on amenities, with reports of missing items and some functionality issues.

Spa and pool facilities were utilized but mentioned overcrowding and cleanliness concerns.

Mixed mentions: several guests said it was worth the price or price-wise good, while others felt it lacked value given cleanliness/condition problems.

High prices noted for quality of service and offerings, particularly breakfast.

Overall good value, though some guests felt slight inconveniences impacted the experience.

High price of $1200 for two nights did not align with the quality experienced.