Sheraton Norfolk Waterside Hotel

Good location . Clean comfortable beds .

Dirty carpets , $20 breakfast

I love the Club on the 10th floor, it made working from the hotel much better then working from the room. Staff there was great,

Only thing we didn't like was when we booked it we booked a room with a patio (description said patio) but the room we got did not have a patio. However staff looked into it and made it better.

Ubicación, Bar, restaurante .

I like the location & the hotel was nice

I was highly upset to be double booked in the same room with people I didn't know. Me & my party opened our room door &:walked in on people that already had a key to the room. That was a horrible experience

Close to cruise port

Everything was great

Cleanness, convenience to the event place (250 years anniversary international flagship competition)

My AC was not cooling. They sent someone quickly.

NA

Very slow checkin Long wait at check in No microwave in room No vending machines on each floor

Location

No microwave oven in room

I didn’t like being charged for my stay when I booked it through booking.com. So I ended paying twice for one stay.

Clean and Comfortable

Valet parking was quoted as 35 dollars and I was charged 40.

Jermaine provided exceptional service and was extremely helpful.

When I checked in July 22, 2026. I was informed by the front desk that the air conditioning issue had been resolved. Upon entering my room, the temperature was 75°F. I went to the restaurant for dinner, and when I returned around 9:30 PM, the temperature had dropped to 73°F. Based on that improvement, I assumed the problem had been fixed. Unfortunately, after going to bed around 10:30 PM, it became apparent that something was still wrong. I woke up at approximately 1:00 AM to find the room temperature had climbed back to 75°F. By 3:00 AM, it had risen to 77°F, and by 5:00 AM, it reached 78°F. As a result, it was a very uncomfortable night and extremely difficult to get any meaningful sleep. My disappointment stems less from the air conditioning failure itself and more from the lack of communication that followed. At checkout, I provided my name and contact information to the front desk attendant, who was very courteous and helpful. I also sent a message through the Marriott app. However, I never received any response through either channel. In my experience, Marriott is typically very responsive when issues arise during a guest's stay. Therefore, I was surprised and disappointed that there was no follow-up regarding a problem that significantly affected my comfort and ability to rest.

Stopped in to the Bluemoon Taphouse had good food and a great time. Our bartender Hysonia was great.

I love the hotel but jermaine and his valet team was sub par. Wasn’t greeted with respect and they were very non empathetic. Please do better

My girlfriends and I stayed here the night before boarding our cruise ship to Bermuda. It is a very nice hotel. Rooms were clean and odor free. All employees I came in contact with spoke and smiled and were helpful. We had dinner in the restaurant. The menu has limited selections but we liked what we ordered. I had a chicken sandwich with fries. One had blackened fish and the other two salads and she crab soup. We ordered one cheesecake for all to share. They have a breakfast buffet for $20 but one of my friends did order ala carte of grits and bacon for $12. I did not personally have breakfast so I don’t know all items on buffet. The hotel was very busy. They do have valet parking which I would suggest being the parking area was small. I would definitely recommend since it was right down the street from the ships.

Mr. Dermott… The valet service representative, here at the Sheraton Hotel was absolute blessing from start to finish! Mr. Dermott was always punctual, incredibly polite, and always had a smile on his face. I watched Mr. Dermott from a distance managed a high volume of cars with zero wait times and treated every guest with great care. With the limited amount of space the hotel have available for parking, I felt that I was in good hands with Mr. Dermott caring for my vehicle. Thanks for all your hard work Sir.

Location

The construction mess and the utter confusion and lack of personal at the desk or parking to make it flow smoothly.

Jermaine was a MAJOR help! He understood and embodies true customer service. I decorated a 700 guests event and due to my XL truck. There was limited places for me to unload. He created a spot to unload and once we were done he created a spot for me until the event was over that night. Then he also, since I was staying at the hotel, granted me permission to park in the side lot. This was soooo helpful. He truly was an important part of myself and my team having a successful day. Thank you Jermaine!!! You're the best!!! Somebody give him a raise stat!! Ashley Owner of D & W Premier Events

Jermaine provided outstanding valet service! He was professional, friendly, and prompt from start to finish. What really stood out was that he went above and beyond by helping me retrieve belongings I had accidentally left in my car. His positive attitude and willingness to assist made the entire experience stress-free. Excellent customer service like his deserves to be recognized. Thank you, Jermaine, for your exceptional service!

The location was close to some very cool restaurants, as well as being waterfront! It was a beautiful location! The staff were also extremely pleasant! And if you paid additional for the breakfast, it’s definitely worth it!

Jermaine at Valet is the best!

Prompt service with a good attitude from Jermaine

Jermaine was absolutely the best ever!!!!!

Chris was awesome he helped my husband with the app for the valet and was super personable and friendly. He greeted us with a smile and took great care of us. Thank you!!

Friendly staff especially the valet.

Jermaine and the valet team were very friendly and helpful

My friends and I were running late for a thing we were going to, we called for valet and the driver Sky was amazing. She had a great personality and made us feel very safe driving our car.

Lovely place! My valet, Sky, was especially welcoming and helpful.

Jermaine in valet was very attentive and accommodating. He was up to date with the whole valet operations.

The valet was not the best. I had to initiate service to get my vehicle. They were slow to deliver my car. Once service was initiated the guys were great.

Valet was awesome especially Isaiah and Jermaine.

Jermaine treated us with the upmost respect and met all our needs in a friendly manner

Do NOT stay in this hotel unless you are a lizard who does not enjoy AC in the middle of July. We have been here 4 days now and the AC has been broken 3 of those days. They get it “fixed” yet it lasts maybe 3 hours and is right back broken. Either find a new AC maintenance guy or drop the money needed on the repairs. The rooms are 77 degrees, 100% humidity, the tile hallway has so much condensation it’s a wonder people are falling. STAY AWAY FROM THIS HOTEL.

Great hotel and Jermaine from valet was a shining star

Thank you Jermaine for taking care of my car

Jermaine was so helpful! With ev

Although they have construction in the front, their valet was extremely helpful, extremely polite, and made the beginning of our stay absolutely wonderful. Thank you Mark.

Mark with Valet was awesome. He took care of us quickly despite being the only person at the valet station.

Mark the valet went above and beyond !! Went searching to find a cart!!!!!!

Our valet parking attendant Future was super respectful and nice.

We are on night one of two and I am debating on if I am going to find another hotel for tomorrow. Although we have an “upgraded room” with a harbor view, the room is dated and dirty. I stayed here 8 years ago for a conference and it was nice so that is why we came back, but it has declined drastically, with the hall smelling like mildew, carpet looks dirty, dirty bed skirt, and bathroom was dusty, 10/10 would not recommend. The valet, Mark was very helpful though.

You have to pay for breakfast at the hotel. 20.00 per person is a bit much.

The air conditioning in the room was not working when we arrived on a Friday.

I’m here frequently for work, and I’ve always enjoyed staying at this 🏨. Unfortunately, my most recent stay so for has been very disappointing. I’ve been without AC for the past week, and because there haven’t been any rooms available to move me into, I’ve had to stay in a room that feels like a sauna. It’s been extremely uncomfortable, especially during these hot 🥵 summer days. While I understand that maintenance issues can happen, I’m disappointed with how this situation has been handled. I hope they take this feedback seriously and improve how they handle situations like this in the future.

I had a wonderful experience at this hotel. From the moment I arrived, the staff was welcoming, professional, and eager to help with anything I needed. The rooms were clean, comfortable, and well-maintained, and the overall atmosphere was relaxing and inviting. Every interaction with the team made me feel valued as a guest. The excellent customer service and attention to detail really stood out. I would definitely stay here again and highly recommend this hotel to anyone looking for a great place to stay. Although I was disappointed by how the hotel treats its valet staff. They have employees standing outside for hours in 80–90° weather with no fans, no seating, and very little relief from the heat. It’s concerning to see people expected to work in those conditions without basic accommodations. Taking care of employees should be a priority, and providing things like fans, chairs for breaks, and adequate shade is the bare minimum. I hope management takes steps to improve the working conditions for their valet team.

The view was good from the room. Staff was nice

There was no coffee station in the lobby. It’s not nice. Usually all big hotels have coffee machines in the concierge area all the time. I also found that the couch in the living area was stained and dirty. I didn’t like the toiletries as well. They should use good branded toiletries. The office table in my room was also kinda dirty.

Booked water view rooms didn’t get, other than check in and valet staff…rude, incompetent and restaurant was poor. Breakfast ended at 10, we were in line to be seated before 10, once staff finally helped us it was 10:02; wouldn’t seat us. Typical of 3 days at hotel.

Location

The food options and we were not away of the renovations.

The bed was very comfortable.

One of the rooms a/c didn't work very well. Room 536

There were activities within walking distance of the hotel

The carpet looked dingy. The carpet needs deep cleaning and parking sucks. We were in a tall pick up and barely made it in the parking deck.

The breakfast was hot and the fruit was delicious!

The room could have came with a microwave! The tub/shower was out dated!

Convenient, clean, quiet, and comfortable.

clean breakfast with fresh products nice personnel

air conditionning super loud, even off. Tje engineering kindly tried to fix it and limit the noise but obviously thr equipment is thirty year old and would deserve to be replaced. Even with ear plugs it sometimes woke me up in the night.

Jermaine was super kind and great customer service.

I just want to say that I had an amazing experience at this location. I came with my family over the weekend and was blown away just by how beautiful the water was surrounding the property. Our room was clean, the amenities were as promised the only thing missing was breakfast in house and the price was reasonable especially in this economy. The staff was so kind and accommodating even our valet Mark. He told us some spots to go visit while in town. Its nice to still get a lil southern hospitality these days. Overall I can honestly say our weekend was a vibe.

Dermott the valet was amazing and was very prompt, as well as his colleagues. . Th hotel itself needs help. First room had a water leak in the bathroom. The second room the ac would. It then up. I think they need a rehab.

Paul was amazing!! He helped make our trip amazing. Thank you Paul and your team!

Jermaine at the valet service is exceptional. He was extremely accommodating and friendly.

Jermaine in valet was very attentive and helpful!

Paul, Jermaine and the whole valet team were just incredible. Everyone who works here is too notch! Room was clean. The front desk staff was incredible!

Mark was extremely helpful on arrival. Isaac and him made my experience great.

Valet workers are very professional

Isaac in valet had my car ready! The entire valet staff did a great job!

Lauren from Valet was awesome. Very attentive and kind.

Sky in valet was very helpful by bringing our car to the front so we could retrieve items.

Sky in valet was wonderful! She quickly got our car and was helpful with luggage and anything else we needed.

Valet was excellent this morning. Sky had my car ready before I even came downstairs. Great Service!!!

We came to the hotel for lunch and Lauren in valet was just so kind to us.

Sky in valet attendant was excellent!

Paul in valet made my stay memorable by reminding me that there are still good people that give great customer service!

Demote was extremely helpful and helped put my bags away!

Mark in Valet was great! Helped me with the luggage and all. I’d prefer valet here over the self park

Hotel was amazing and service was great. Mr.SEKOU in valet was very attentive and took real good care of us. TOP TIER SERVICES.

This YOUNG transportation I'm the driver and Jermaine,Mark these are great and awesome guys, communication in teamwork moving vehicles around and getting things organized making easy and fast to move vehicles

Sekou in valet was very helpful. I needed my glasses and he went to the garage ro retrieve my glasses for me. He was very helpful.

Was incredibly helpful and kind ! His name Jermaine

Jermaine was excellent and very helpful. He stored my luggage and took extra care of my vehicle. Lauren was also phenomenal.

Germaine was great! He stored my friends bags and was super friendly and helpful.

Had a wonderful time, very accommodating and helpful. Thank you to Charlotte and Jermaine and all the front desk and restaurant staff for being so kind!

Jermaine, the valet was the best!!

Very pleasant and easy to valet with app. Car always ready when needed

Mr. Dermott was really helpful to me from the beginning till I checked in the room. He has made my trip and first impression memorable. Such people should be rewarded. He was sensitive to the need.

Location

A bit outdated. Did not honor my request to have higher floors for harborview rooms on higher floors even though emailed way in advance. Ended up in room by elevator with an old door that was hard to close. Poeer went out for 2 jours sr 2am

Water views and staff were excellent

Only valet with acception of a parking garage near by that it was a bit of a walk. The walk can be done by the river which made it enjoyable.

Room Location Check in staff

Room A/C needs a tune up. Was cooling down room fast enough. Gave valet my keys while I was checking in. He drove my car so hard around the circle I heard it in the lobby. I have a dodge scat pack. I almost punched him in his mouth but my wife talked me out of it. Things like that causes unnecessary problems. Medium height dark skin guy with dreads. Will never give valet my keys again. I’m sure you can play the video back and see him in action. He needs disciplinary action.

The location

It was expensive for what it was and the bathroom tub was dirty and the tub head was loose. Also expensive stay and had to pay for parking too

staff was great, especially the vallet.

The location was great and the staff was very accommodating. The general manager Jamal was extremely friendly and helpful.

Location cleanliness and comfortable staff was helpful

Asked for early check in however wasnt able to accommodate which is understandable but rooms with 2 beds weren't available at check in time so they gave us a room with a king and sofa bed carried everything to room to find out there was only a king bed so back to the front desk to wait for another room finally in a room with a king and a sofa bed Service at the restaurant was a little slow but food was very.good Breakfast bar was definitely not worth the money as they were out of food and not restocking hardly

Breakfast could have been hotter and a little bit more variety and the location you just is nowhere to go. There's no stores near. Got to walk far or you got to take a ferry or you got to get a uber location was not good for us older ladies that were at the women's retreat.

The rooms the down the downstairs and coming in part was wonderful but when you got upstairs in the hallways and then to the rooms they need to be updated the tub the shower area The beds the pillows rooms The walls the ceilings needs to be updated.

Excellent assistance by all but especially Chris Benson, valet! Efficient and attentive!

This was such a beautiful hotel. We thoroughly enjoyed our stay!

Location

Staff unfriendly and lack of knowledge