Hilton Norfolk The Main

Beautiful property. Neat, clean, and spacious!

Other rooms had chairs and ours did not:(

Beautiful and very accommodating. Staff was amazing

Nothing!

The headboards were soiled and the outlets did not function for recharging devices or not at all! No working refrigerator -they to reconnect refrigerator and desk lamp to other outlets to function. Microwave placed on the dresser unplugged and housekeeping moved the microwave only to find it that was inoperable- broken and dented! Was advised to come down 19 floors to use a microwave behind the reception desk! Impossible conditions! For 348.00 per night I expected more! As a senior traveler at age 72, I shouldn't have move any appliance with an obstructed of the TV and have to travel 19 floors just to have hotel tea. Room only offered Kureig coffee pods and I do not drink coffee!! Booking.com did NOT advise I would NOT receive Hilton Member points because they ARE third party!!! Just awful! I will not book via Booking.com and will end my Hilton Honors membership!

No microwave. No free breakfast

Atleast breakfast

It was clean and the staff was good

We stayed on a weeknight so things I thought I was getting were not available until the weekend I bought 8 breakfast buffets only to find it was not offered during the weekend. I also paid $18 to park thru the hotel and later found the garage only garages $13

It’s so close to everything. We didn’t move the car for 2 days, walked everywhere.

A little pricey, but not too bad. It was a nice treat.

Keep up the good work

The different restaurants in side and outside of the hotel. The river view 😍 from the corner room. And the hotel and restaurant staff was amazing.

N/a

I did not like anything; as I was unable to stay at the hotel. When I tried to check in, I was told that your hotel had a power outages at the same time I placed my reservation (around 4:30 pm on Friday, 7/31/2026), and your system failed to produce a confirmation number of my reservation. And, there were no rooms available. I traveled 3 hours away, just to arrive at your hotel to learn that I did not have a reservation. I had to find another hotel. And, I had a guest with me, which would have been her first time experiencing you hotel.

My comments above informs you what I did not like..

Cheyenne was great at the grain at Hilton main thank you so much and her eyebrows are beautiful! Make sure everyone eyebrows look like Cheyenne!

Chantaja was professional and very courteous and Lori at the door made my day! The whole staff was outstanding! Thank you very much 😊

J'ai beaucoup aimé l'emplacement. C'est en plein centre de Norfolk. Le lieu est très fréquenté. C'est très vivant. Il y a vraiment de superbes restaurants dans l'hôtel au rez-de-chaussée et au niveau du rooftop. Front de mer et beaucoup de choses à voir et à faire tout autour. L'hôtel est de très beau et offre des belles vues sur la ville et sur la mer

Je n'ai pas apprécié le système de climatisation qui est vraiment bruyant. J'ai fait la remarque plusieurs fois mais visiblement c'est comme ça et ça ne peut pas changer. Il y a aussi le restaurant qui sert le petit-déjeuner qui n'est pas à la hauteur de l'hôtel, je trouve. Il y a aussi des éclairages constants dans la chambre que l'on ne peut pas. Éteindre et qui font que l'on ne peut pas dormir dans le noir complet. Globalement l'éclairage n'est pas très cosy. De plus la télévision offre les chaînes classique. Il n'y a pas Netflix ou prime vidéo. Il y a juste des vidéos à la demande qui sont excessivement chères Globalement c'est très cher et je trouve que pour une prestation haut de gamme il y a des petits détails comme le petit-déjeuner et le bruit qui viennent gâcher l'expérience.

Location

N/a

I had a great stay. The staff are super friendly and funny! Honestly the best part of staying there. Especially Lori from the lobby! Food is also amazing!

I have booed king room, but when I arrived, the receptionist changed room for regular 2 queen bed room without letting me know, when I checked the room which was on 21st floor it was extremely poor quality handles on drawers broken, bathroom tiles faded and looked very old, shower at least 25 years old. I went back and asked why my room looked like this and she said king room was no more available and the room they gave me was upgrade, because it was on top floor. Waste of money.

Receptionist

Nice hotel and a good location

Had a wonderful time, very friendly staff.

Fantastic location and amenities at this hotel! The hotel has a variety of restaurants and bars on site as well! Room was clean and beds comfortable! We will stay again!

Breakfast closed too early

Closing breakfast at 10:00 is too early and while on the waiting list, no one sent a text informing us it was closing g before they could find a table for 3. Dissapoi ting.

Selection of restaurants and cleanliness

1. Lack of restrooms on the main floors areas 2. One elevator inoperable 3. Sliding glass doors in bathrooms/not enough privacy

My go to hotel when in Norfolk. Friendly staff, valet was knowledgeable and quick. The maids were very nice and did a great job cleaning the room. The hotel has 3 fantastic restaurants……the rooftop bar is a must go place in the evenings!!

When I arrived at the hotel, everyone was friendly and helpful with the check in process. The room was clean and stocked with plenty of towels and other amenities, the robe and slippers were especially a nice touch! My mother and I enjoyed the breakfast at the lounge on the 21st floor and the pool was also clean and warm. I would definitely recommend this hotel to family and friends and hope to stay again!

Spent the night for a graduation and birthday. The room was very clean, staff very friendly and helpful. We had the dinner party in Varia, the food was outstanding.

Great location, very clean and modern. Staff is very friendly and helpful.

We booked a room on the top (21st) floor and had a beautiful view of the harbor. The room was perfect. Very modern, quiet, and comfortable. The room included access to a lounge, only available to those staying on the 21st floor, and it was a great amenity. The staff are very friendly and professional. We took advantage of the valet service for our vehicle, and it was well worth it. The location was perfect for our visit to Nautica, the battleship Wisconsin and the boat tour of the Norfolk Navy Yard. Our only disappointment was having dinner at Grain restaurant in the hotel (there are three restaurants). The food was OK, the service was good, but the restaurant was LOUD! On top of that, they had live entertainment so it was extra loud. Not to say it was a bad thing, it was just us. We like to have dinner in a quiet atmosphere. Nonetheless, the restaurant experience did not detract from the overall 5 star rating of the hotel.

I would like tolcommend Mr Wyatt for the exceptional customer service he provided while assisting me with checking in at the Hilton Norfolk Main. I encountered several issues with my old account connecting to my new account, and Mr Wyatt handled everything with remarkable patience, professionalism, and kindness. He took the time to stay on the phone with me and worked through every detail until everything was fully resolved and I was completely taken care of making sure I was made whole and complete, with nothing lacking. His excellent people skills, and genuine willingness to help were exactly what I needed during a very frustrating situation. Mr Wyatt went above and beyond, and his outstanding customer service deserves to be recognized. Hilton is blessed to have someone of his professional representing the brand.

Beautiful room. Top-notch staff.

Price was a little high, albeit the amenities were very nice. Main issue was only 1 of 3 elevators were in operation. Not the end of the world, but mildly inconvenient in today’s world.

The corner room view was fantastic! The pool was perfect - perfect warmed temperature, very pretty pool, beautiful view, and very clean.

The wait for elevators -

Hotel is located in a downtown area surrounded with late night life activities and a view of the city or the river. If you like sleep, don’t get a river view room on a lower floor as you will hear the people on the street yelling and honking their horns late at night as waterside district and their parking garage is on this side of the building. From check in, staff was helpful with check-in and getting bags to the room. The on-site restaurants were great and staff were awesome. The restaurant Grain’s food offerings were not as delicious as the restaurant Saltine. Highly, highly recommended the crafted cocktails from Saltine. Our bartender Carter was awesome and attentive and made perfect cocktails. I have stayed at other hilton hotels and I will say the bed sheets at this one were not very soft at all and felt more like a sheet of paper. Parking garage is on-site for hotel.

Great room views and delicious food. Lori at the Lobby is a gem, an asset and a wonderful soul. She made my stay. Thank you.

Evening was remarkable

Nothing

It was in a good location, it was clean and fancy. The river view was amazing

The only thing I would say is that in my room, it was really cold even though I had the temperature on heat at the highest temperature. I did contact reception and they sent someone over but it was never fixed. Other than that everything was perfect

I have some mixed reviews on this property. First, let me start by saying that it is an absolutely lovely property. It is nice and it is a great retreat right near the waterfront in Norfolk. In fact, if you can snag a water view, it is a great view from your room. The rooms are also very nice. I was traveling on business. The bathrooms are spacious and look very newly updated. The bedroom is equally as nice with wonderful beds, newer looking carpet, great pillows and also great storage and wonderful Wifi. I ate at the Grain restaurant at the hotel, and the restaurant was delicious. Our company was having a conference at the hotel, and the entire staff was also great My main issue, and it was a big one was that there was a constant marijuana smoker on my floor. It was so bad on my first full day, that I reported it twice. The housekeeper and I just looked at the smoke coming out from under the door of the room. It was crazy evident what room it was coming from. She reported it to the front desk (as did I shortly after), and they response was that they could charge them once they checked out; however, they would never approach them during there stay. They also refused to let me move rooms. They are constantly smoking. Even right now, as I write this review on my final night -- it is absolutely terrible. It is shockingly bad when you enter the floor from the elevator, and just as bad in my actual room. Just terrible, that they do not want to take any action on it. It really is a lowlight, to what could be an otherwise great stay.

The brunch buffet at The Grain on Sunday was a 100 out of 10. Fresh food, tons of variety and wonderful staff.

N/a

Beautiful hotel in a great location. Our room was spacious and clean. Great food options inside the hotel.

N/A

Can I please take a moment to tell you, I was trying to check in there for a work conference I attend yearly and I was having a small personal crisis. When I tell you that LaCreasha went so far above and beyond to not only make me at ease, but to accommodate and assist me, it’s an understatement. Five star service, hands down.

Paige is the best. Very accommodating!

Arrived after a 10 hour drive, intending to valet park and get help with our stuff, including clothes on hangers. Pull up and after stating I needed the car in an hour the guy directed me to park across the street in a space that was immediately taken before I could U turn. SO had to park a bit further from the entrance and across the street. Ended up schlepping our bags and stuff, but the guy DID open the door to the hotel! Check in was pleasant and flawless, but we’re still juggling our gear. Get up to the room, seems fine, but no TV remote. Phone works to get one from maintenance after a bit, but we needed to get ready and attend a family function. Just all kinda stressful. Here’s the deal killer for me. We discover that the frosted glass bathroom barn door DOES NOT CLOSE! There is a stopper, obviously stout and deliberate, holding the door open a good 4 inches, with a decent view of the throne from the desk, if you get my drift. We’ve been married 46 years and learned some new things we didn’t need to know! I kid, but the lack of any attenuation to sounds, smells and humidity was different…why? I can’t imagine fostering a romantic getaway in a room this factual! Parking garage super convenient. In room safe didn’t work. Clean…verified when looking for tv remote with a flashlight. Starbucks round the corner.

My stay has been amazing. The customer service has been outstanding. Paige has been very responsive and supportive. Thank You -Sir

Dear Manager, I hope this message finds you well. I am writing to express my sincere appreciation for the outstanding service I received from Paige during my recent check-in at the Hilton Main in Norfolk, Virginia. As a flight attendant with 38 years of experience, I have had the opportunity to stay in numerous hotels across the world, but my experience at your establishment was truly exceptional. Paige exemplified what a welcoming and professional check-in process should be. From the moment I approached the front desk, she greeted me with warmth and attentiveness. Paige listened carefully to my needs and requests, making me feel valued and appreciated as a guest. Her thorough knowledge of the hotel and its amenities further enhanced my experience, ensuring that I was well-informed and comfortable during my stay. Her dedication to providing an outstanding experience did not go unnoticed, and I believe she deserves recognition for her exceptional service. It is employees like Paige who elevate the hospitality industry and create lasting impressions on guests. Thank you for fostering such a welcoming environment at Hilton Main. I look forward to my next visit and hope to receive the same level of service from Paige again. Best Regards Mr Jeffery J Shelton 202-345-5000

Location was perfect

The only problem we had was waiting for the elevators! We waited at least 20-30 min for one to come .

The front desk manager. I tried to claim a package that was offered on their website and was told the website was outdated.

The location, views, accommodation, and staff were all top tier. We had a river view room and it was beautiful. The bed was so comfortable.

The parking garage is tight.

The view and the hotel cleanliness .

The bed was hard as well as the pillows.

The staff was excellent and very understanding

Nothing

From the moment you walk into the open, airy, art-filled lobby, the employees seem dedicated to making you feel welcome and lending a hand wherever needed. The rooms are well-appointed and comfortable, and the restaurants are all great. We’ve stayed here many times and will continue to do so.

View , lobby was very nice

locked out from garage and had to walk with all my luggage a more than block and a half to entrance

Isabella was very helpful when I ran into some issues late in the evening while preparing for a meeting the next morning and she went out of her way to help me get what I needed. I was very grateful for her accommodating me. I had a wonderful stay. Above and beyond my expectations.

Good martinis. Highly recommended for a quality cocktail. The oysters looked good too.

Not so much, didn't get my hilton honor points, they set me as a no show while they knew I was comming in past midnight and there was a blizzard so evrything took longer, then they charged me to much, so know I have to rectify that.......

Waiting times at breakfast are terrible, the employees are so busy that they can not greet you and wheb they do they tell you 10 minutes while tables are empty and it takes them almost half an hour to seat you, normally you would walk away and eat somewhere else but we already paid with the reservation for breakfast.

Location

Cost compared to quality

Winning hospitality from Lori, the lobby ambassador. She greeted us warmly, recognized us upon our return and gave us fabulous advice about things to do and see in the immediate area. She was well-informed, very pleasant and graciously responded to my husband's cajoling. I'm not sure we would have been able to do the things we did without her guidance! She deserves a raise!

Staying on the 21st floor gave us access to the Emperial lounge. The customer service agent Carl, was amazing. He was friendly, courteous, and very accommodating. He would be a marvelous asset to any organization!

My family and I came in for the weekend to explore something different. We ate at Grain our first night and we did not see the hype of what people were saying. I ordered chicken wings and they were just ok. Nothing special. My wife ordered a spinach dip and that was watery the least to say and my daughter ordered chicken tenders, that were burnt. Next was the main course everything we ordered we sent back to get re made. Needless to say Grain was not the hype. Second night we went to Saltine that was ok wifey had the snapper 6 out of 10 I had the Ribeye 5 out of 10 no flavor but tender and daughter has fantail shrimp ok. For the amount of money we pay I need better. They chefs need to try all this again.

Loved the ocean view! Cleanliness of hotel and rooms were excellent!

Review for Hilton Main Hotel From the moment we were seated, the experience felt intentional, warm, and genuinely welcoming. The atmosphere was polished yet comfortable, setting the tone for what turned out to be an exceptional evening. The food was beautifully presented, fresh, and full of flavor—every dish tasted like care had gone into it, not just ingredients. You could tell the kitchen takes pride in what leaves the pass. What truly elevated the night, though, was the service. Laura and James were outstanding. Attentive without hovering, friendly without forcing it, and incredibly knowledgeable about the menu. They anticipated needs before we had to ask and made us feel like valued guests rather than just another table. It’s rare to have both spectacular food and memorable service in the same place, but this visit delivered both effortlessly. Highly recommend—and we’ll absolutely be back.

Staff was knowledgeable and friendly. Hotel looked amazing.

For such a beautiful hotel. I expected a larger variety of foods. Especially for breakfast.

Świetna lokalizacja, hotelowy bar tętniący życiem, z dużą ofertą piw i dobrym jedzeniem. Miły i pomocny personel.

Paige- front desk- so attentive!!! Room was lovely!!!

We sent an email with pic to Rooms Mgr that my foot found a needle/pin on carpet (no injury). Received no reply. Acknowledgement, at the very least, is professional and expected.

value of meal in restaurant

bedroom and bathroom, absence of view, terrible value for money, absence of checkin parking

Decor

Too crowded by the restaurant

The property is beautiful and beautifully maintained . The staff was super friendly and professional. All of the restaurants were superb. Saltine for happy hour ( James and Kareem were great) and grain is always the best brunch!!

Beautiful hotel!

Location

Bed was like sleeping on concrete

From the first night we arrived, the front desk associates have been wonderful. They have been friendly, engaging. When I needed to extend my stay twice they were helpful and considerate. Especially Tay. She is always smiling. It has been a pleasure to stay here.

Great location

Room AC unit was very loud

This hotel is so awesome. I have stayed a few times but during the Christmas holiday they had it decorated so beautifully. Great restaurants, museums, and other great things within walking distance. The river view takes your breath away. It is definitely my getaway spot.

Normally here for work, decided to stay there for a gettaway weekend with Husband. 8yrs strong. We enjoyed it so much. The ease of being able to walk to places as well as why the hotel offers was wonderful. Staff were kind and helpful.

Atmosphere

Nothing

The location was excellent. There were loads of restaurants within walking distance. We came to visit Nauticus, which was also within walking distance. Our room was clean and comfortable. Joshua checked us in, he was very nice. We had a wonderful experience and would stay here again.

I didn't love that we had to pay for parking, I just chalked it up to normal procedure for the east coast. That being said, it wasn't horrible, it was on-site, and we were only staying one night. The cost was added to our bill which made it convenient. Joshua printed off a QR code so we could exit the parking garage.