Best Western Denver Southwest

Clean and convenient

Clean and good location

Nice themed property in good location for our purposes Pleasently surprised by quality and size of room

Only thing was at check in which was from 3:00 We arrived at 3:15 and there was just a sign to say he would be back so had to wait in lobby for a while

Good breakfast. Very convenient and accomodating. Will stay there again.

La propreté de la chambre.

La moquette dans le couloir, le petit déjeuner un peu léger.

Liked the cold room king size bed, and location super close to red rocks Amphitheatre and was able to get to Mile high stadium for Zach Bryan in around. 35 mins w traffic at its peak so not too bad.

Stairs are sketchy and posters are falling apart, and there is a concerning amount of wasps or hornets all around the outside and back side entrance. Also the eggs looked green both days and second day they didn’t look edible.

The hotel is well decorated, the newer floors were nice. The breaksfast was good.

The bedding had some stains and there were stains on the wall. The pool was large but dirty. The hot tub was also pretty dirty. The hotel is clearly older but they are trying to keep it up to date. No elevator.

Saubere Zimmer schöne Poolanlage

Der Frühstücksraum war sehr dreckig

Das Frühstück war ausreichend.

The location was perfect

The room was pretty small small bathroom

Came in for a couple days and found the room not fully clean. Housekeeping had not swept/mopped the floors, towels had not been left. Pillows are super flat (ended up buying our own pillows!) Sheets were torn at the foot. Next morning a request was made to switch out the sheets. After a full day, then a fire alarm (no fault of management!), got into bed and found that sheets Did Not get changed! Still Torn! The sheets tore more since my feet kept catching the holes during the night. Sunday spoke to MOD who called housekeeping. The only resolve was “Sorry”. Paid way too much for best Western to have this not resolved or compensated.

Outstanding stay at this location, Best Western Denver Southwest. Loved the dinosaur themed decorations (including full sized reproductions of fossils). Staff was professional, competent, friendly. Facilities were good although we didn't use pool or fitness center. Room, hallways, dining area, lobby were clean and attractive. Rates were better than almost all others in the area. Would definitely come back or recommend to others.

L’accueil la piscine les équipements

Two couples and two rooms - one king and one with two queens for 4 days - July. We stay here because it is very close to Red Rocks. We reserved our rooms months in advance. When we checked in we were told that all the king rooms on the first floor were 'pet friendly' only. They do not have an elevator and we (being seniors) didn't want to drag all of our heavy luggage up the stairs so we stayed in a 'pet friendly' room. Our king room had a king bed a table full of hotel stuff and two old worn out single chairs for furniture. Right away I did a little research and found that this hotel was recently sold. We are loyal Best Western Rewards customers and have stayed at this hotel many times. This hotel used to be run more like a small resort; very clean, friendly and helpful staff, the owner/manager (and staff) was always visible, the pool was spotless and always cleaned in the morning, endless towels at the pool, and our room was always refreshed during out stay, During this stay - things were off: the glass doors to the pool were grossly dirty, the bottom of the pool had algae growing all along the edge and tiles, no flowers in the beautiful flower pots, broken sun umbrellas, one of our bath towels was stained, the breakfast choices were now very basic - scrambled eggs and sausage, the staff (except for the breakfast cook) was not friendly, and it just didn't look like the hotel was being kept up. I told my wife that this hotel's best days are now gone. I was glad to see the dinosaur theme was still intact but we didn't see any volunteers manning the little dinosaur information booth anymore - informing kids and adults about prehistoric days and explaining the artifacts. Now everything just seems to be decorations. I'm afraid this Best Western is going to quickly morph into just a basic hotel when it used to be so much better. 3 Stars at this Best Western - very basic and morphing into a Super 8.

Good location.

The hot tub wasn't working.

The Dinosaurs

I liked everything

The pool was nice. The furniture is very worn and needs replaced.

Our room had trash left behind and food stuck to the window ledge. Definitely could be cleaner.

Clean rooms and breakfast was great!

Breakfast and quiet and very prosocial

They weren't at the desk much

Very lovely project, my friends and I really enjoyed the dinosaur theme they had going on.

The complementary breakfast could had been more organized and cleaner

The hotel was a lot nicer then I expected. Staff and breakfast area was amazing.

There was a pizza leftover in the mini fridge from the prior occupant and was woken up at midnight from a party going on by the pool.

Loved the dinosaur theme

Great location for red rocks

Great location for red rocks .

The room was comfortable, the beds were comfortable, and it was quiet. They had a beautiful pool and hot tub.

The outside entryway were pretty dirty and looked like they hadn’t been maintained in quite a while

It was clean and comfortable, great location and the staff was so welcoming and friendly

Everything was great

Very nice breakfast selection. Every morning fresh hot food. Staff was very accommodating.

There was supposed to be a bar/restaurant in the hotel, but not anymore! Very disappointing!

Location

It really was not that clean and no parking at all

They were supposed to have a restaurant and bar and a suite. None was the case the suite was on the second floor with no elevator. I had just had back surgery and could not do stairs. The restaurant was closed and they did not know if it will ever open same with the bar

Very good

Staff gave our daughter a little dinosaur toy for her birthday, the pool, the location, comfortable and clean rooms

Paper said breakfast was until 9:30 but food taken away at 9:10, took a while for someone to check us in

Good location within 20 mins of red rocks. Waffles was good. Basic hotel, cheap price. Friendly staff. Free parking.

Hotel is over 2 floors and doesn’t have a lift but was able to accommodate a room on the ground floor. Window was left unlocked. Not very thick bedding, although they do have storage heater that you can provide own warmth. No hand rails in shower but was able to provide a anti-slip mat on request. Few issues with key not working but was apologetic and resolved quickly. Lots of worker vans in car park, people taking outside and in hallways early morning.

The woman that cooked breakfast was very nice and a very good cook

I have stayed at this location several times in past 4 years. Each year gets worse and this will be last time. The back entrance door did not close all way huge security issue! Requested a crib and upon check in no crib even though I called day before to check. Not advise to stay here

I've stayed at this hotel over the years and alway was very comfortable. However, I just drove acrosss country for personal business and a family emergency, not knowing they were under renovation I booked to the a King Size room in a per friendly hotel. Manu told me my room was not pet friendly and moved me from my comfortable room to one of these others saying they were better and more expensive.... I completely questioned his integrity immediately with that out right lie.... the updates are obviously not finished. This smell on this side of the the hotel burns, my dog is sneezing as I type this. I should leave, but I just drove 17hrs and after this process I just wanted a restful night in the room I paid for. I re-engaged Manu at the front desk explaining the immediate headache and burning smell from the paint. He offered me another room 2 doors down where it's even stronger. Also, the renovations look horrible. My door has a gap and light coming through, the lamp can't be turned off due to its broken switch, and it's cable is not accessible. The mini fridge and microwave look like an efficiency downgrade, as do the beds, the chair has a huge dent jn the seat and needs replaced, and the TV is so small! This downgrade room Manu said was an upgrade feels worse than a motel 6.

We always stay at this motel when we are in the Denver area. It is clean, convenient and a great value for the money. We also enjoy the dinosaur theming. The breakfast is good and the staff is friendly and helpful. The rooms are being updated and it was newly repainted in the halls. We stayed in a remolded room this time and it was very nice.

Staff was very friendly and helpful!!

The pool waa green and we couldn't swim which was the entire reason we booked this motel

We enjoy the lady that does breakfast.She was very nice, very friendly and played good music!!

We paid extra for early check in and it seems like our room was extremely small.It had an attached door, and you could hear everything in the room attached to us, even housekeeping. The person that stayed next to us was extremely loud. They did have a bunch of construction people there.They were nice as well as doing some maintenance on the building itself.So it was a little messy. We have stayed here before and truly enjoyed the breakfast. However, this stay breakfast was the same thing Every day and the cereals were only about 4 to 5. Prevously they even had biscuits and gravy for breakfast, so we were saddened to see that it was the same thing. Every day.

It was a perfect location for the event. I was at and it was close to my shop. The staff was courteous. And the breakfast was good.

Facility was in a remodel so had issues with getting around, but I think it will be better when finished.

The WiFi info was incorrect/inconsistent. There was a laminated info sheet in the room that said one thing and matched the room key cover. That network was not an option and the unsecured/no password guest network said “not trusted”. The same info sheet also stated copies and faxes were complimentary at the desk, but was told I would be charged $1/page. I saw that the pool was “heated and opened year round” online, yet it was actually closed for the winter. There were renovations taking place and they didn’t clean up the hallway or stairs after themselves. There were sharp pieces of wood and screws laying around. My room was upgraded, but the info sheet should have been pulled from the room or the complimentary printer availability should have been honored as it was the information posted in writing. The cable tv channels worked, but when I clicked on Netflix, it said the tv wasn’t on the network. They did provide 2 bottles of water at check in which was very nice, and the updated room was pretty nice with blackout shades. The overall decor was very outdated in the common spaces and the front desk staff used the new owner/mgmt as the excuse for the discrepancies I came across and didn’t really “put the guest first” or have the mindset of “the customer is always right”. I’m not one to normally leave this type of review, but I felt like my concerns and issues were ignored and brushed off in a way that was off putting. In my opinion, you should close while doing all renovations and reopen when the hotel is ready for business as a whole. It was definitely just ok and not too expensive, yet only a tiny bit cheaper than newer hotels in close proximity. The bed was comfortable but the pillows were not great. The soaps and shampoo, etc could be a bit better, but there was a fridge and microwave which was also nice. If I stay in the area again, I will be staying somewhere else. At least until their renovation is complete and all info is correctly posted across the board.

The location had great access to our purpose. The staff was very nice and the rooms were clean

No fridge?? The pool did not look particularly clean.

No

Price

When I walked into the room it smelled like dog pee and the heater didn’t work I called the front desk he said turn it on it’ll kick on as I got settled in I waited and it never kicked on so I called him again he said he would move me so I moved to the room next door and as I was resettling in he called me from the lobby and let me know it works and it kicked on but it never did for me so I don’t know what was happening

Breakfast was disappointing. Each morning we had to wait while they cooked eggs and meat.

Breakfast lay out is a mess and disorganized.

Staff was great and very clean

Cost are just a little higher

friendly staff. comfortable bed.I really enjoyed the quiet.

the price was a bit steep.

Breakfast is really good especially homemade green chili. Great place to stay with dogs, places to walk them and theyare welcomed there. There is also a small nice bar and grill across the road The Rusty Bucket.

Love the staff

Loud noise. They were doing some kind of arrangement on the floor

Been staying at this hotel during hockey season for 9 years. Just stayed there this weekend and it is not the same. The website mentions amenities like “one of a kind, year round heated outdoor pool and hot tub”. Had some cool experiences being in the pool and hottub while it was snowing. This weekend, new management has taken this away closing the pool for the winter. However, the amenities they have taken away are not reflected on the website. Management refused to compensate or make it right. By the way we were treated and this situation was handled, we will never stay at this hotel again.

Location. Comfortable room and bed.

Food available. Starbucks breakfast offered was worse than airplane food and really expensive. Bar hours, closed before 9?

Nothing

Everything

La cama cómoda la ubicación.

La atención de front desk y su ya esta descuidad

Nothing

“This place could be 4+ stars… but falls far short!” We stayed here September 6–8, 2025. Unfortunately, our experience was incredibly disappointing from start to finish — and it’s a shame, because this property could be excellent with proper management. We made and paid for our two-night reservation in person at the front desk at 11 a.m. the first day/night of our stay, and were even shown our room at that time. It wasn’t yet clean, which was fine. We were assured the room would be ready when we returned and the rate would match the one listed on the Best Western website, as shown to the desk employee at that time. When we returned that evening, however, the room we reserved was not available. In fact, we were told there were no rooms available at all. We had paid for a room...so after some time, the front desk staff found a room for us — but upon entering, we were immediately hit with a strong smell of carpet cleaner and discovered the carpet was still wet from a carpet cleaning that day (staff told us). We had no other option but to stay in that room. Our next issue: the air conditioner did not work. The front desk staff were kind and came to check it, making an attempt to fix it, but it was still not working the next morning. We were told it would be repaired during the day. When we returned that evening, it had not been fixed. At 11 p.m. on our second night, two different staff members — one appearing to be the manager — made multiple trips in and out of our room trying to repair it. The manager said he would return shortly with another room option, but he never came back. The following morning, we learned there had been a police presence and lockdown in the area that night, which apparently kept him busy — but we were never informed of this at the time and the manager NEVER returned!!! Upon check-out, we noticed our bill was incorrect. The front desk clerk (mentioned the employee who made our reservation was new) assured us he would correct it, but later admitted he could not and said only the manager could make the adjustment. We were told the manager/owner would not arrive before we needed to leave, but that he would call us. He never called. Over the next several weeks, I made many calls trying to reach the manager to resolve the billing issue. I finally had to contact Best Western Corporate for assistance. Even then, I never received a call from the manager or owner. Instead, his wife eventually agreed with Best Western Corporate to correct the billing — but her “correction” was a mere $30 credit, which was not the correct adjustment. Best Western Corporate themselves expressed disappointment in the level of customer service and lack of follow-through from this property. They explained they could not make billing adjustments and could only encourage the management of the hotel to do so appropriately. It is very unfortunate that I have to leave such a poor review, but I gave the hotel weeks to make things right before writing this. The front desk staff were kind but powerless, and the housekeeping staff were outstanding — the property itself was clean and well maintained. However, the management’s complete disregard for guests, failure to communicate, and unwillingness to resolve issues made this stay extremely frustrating. This place could easily be a five-star experience, but until management changes, I cannot recommend it.

Breakfast great! Location, don't get any better then this!!

Nothing to complain about.

Looked the the breakfast was good. I just had toast. The room was not as clean as it should have been. The bed , suffice to say needs to be thrown away staff was not so friendly the pool didn’t even open till almost check out time and was not open late and it seems they really like the perhistoric theme. The bed however didn’t need to be prehistoric.

already said