Hilton Houston Plaza/Medical Center

The comfort and size of room and location and view front desk was very helpful n nice

We didn’t like the it was 9:25 and one of the staff open our door while we was sleeping and check out time wasn’t till 11 and they was trying to rush us out

Safe location, very kind staff and comfy beds

Pool could use a revamp!

Cleanness

Having a handheld showerhead in the bathroom was very convenient, and the breakfast, although it required an additional charge, was quite good. Most importantly, I would especially like to compliment the staff. Everyone I interacted with, both at breakfast and at the front desk, was extremely kind, friendly, and professional. English is not my first language, and I may not always express myself perfectly, but not once did I feel that any staff member was impatient with me. Everyone treated me with kindness and respect. I can honestly say that the service and attitude of the staff were among the best I have experienced. As a foreign visitor, I never felt unwelcome or excluded. Instead, I felt that the staff were understanding and considerate, which made me feel much more comfortable and relaxed. I truly appreciated that. The staff did an exceptional job, and I sincerely want to thank all of them.

Poor attention to the cleanliness of the room and bath room. The terrible noise.

Close to the medical center

Nothing

The room was nice and clean.. I didn't know I had to pay for parking.

not having a microwave in the room. I had food to warn up for the night.

Location Staff Beautiful hotel

NA

It’s close to everything downtown

I thought breakfast would be free but it wasn’t and the room was outdated

The high rise king suite was nice with a great view of the city

Staff is great.

Shuttle wasn’t available twice a day which happened to be when I needed to go to MD Anderson. The floor in the room was not clean or recently vacuumed. I dropped a contact on the floor. I couldn’t see it so J turned the spot light on my phone only to reveal corn kernels, pieces of bubble gum wrappers, lint / dust, gritty to walk on. The shower turned on full speed took over five minutes before I had very hot water.

We booked this hotel to have a place to stay while helping our son move into college nearby. This is our son's second year and we are trying to find a nice, reliable place to stay. This is a nice hotel but there are some issues: 1) No ice available. There is a note in our room that said we can request ice from the front desk. We called the front desk to request ice but after waiting a while, my husband got tired of waiting and went to the lobby looking for the ice, which he got from the bartender. We called to cancel the ice from the front desk to which the front desk personnel said there were no more ice available. 2) Sheer curtains. Our room was located right above the lovely bar area but the curtains were too sheer! You could see right through the curtains. Very unusual. Good thing there weren't people around in the bar area below us. 3) Clogged sink. Our sink was clogged, somehow it got stuck (we did not cause the clog, it was already that way) and we couldn't properly drain the water. We were staying only one night and it was getting too late so we just stayed in the assigned room and was glad to leave the next morning. After we checked out, we were followed up with a text from the management team to see how our visit went, which was a nice gesture. I proceeded to explain our situation about the lack of ice available at that hotel location and I added to say that if there is a service to receive ice from the front desk, there should actually have ice available, otherwise that is false advertising. I was offended by the management when it seemed like the management did not understand my side of the situation. It was 100 degrees in Houston and after a long day of moving my son into school, we were hot and wanted an ice cold beverage. There was no ice in the ice machine in the 10th floor where we were staying. Next time, I better just ask for another room or look for another place to stay.

Eugene Limo driver, going to appointment and returning. He was exceptionally helpful and a joy to ride with.

Quiet location.

N/A

Loved the location and outside space.

Beds were too soft for my husband. He ended up sleeping on the sofa.

Beautiful view of the city’s skyline

Clean great location Staff was friendly

The parking deck

I booked two nights, one with bookings, one seperate; the staff managed this even at extravagant prize.

The freen breakfast (incl in booking) ws a 10 off a la carte breakfast that had nothing avail for $10. Complete rip off.

The Hilton at Houston medical plaza is well Locatel and has a very nice breakfast facility Specially the staff is friendly and knowledgeabke I would like to recommend Yamilet and Michelle

Location

Packing

Everything but the leaking shower, refrigerator that did not cool and the bed was horrible.

Refrigerator not cooling, bed mattress was too soft ,after a while laying in it we sunk into it and the shower doors leaked water onto the bathroom floor even though they were closed tightly. Also, could not find an ice machine.

Friendliness of the staff and the food from the restaurant. Very large and comfortable room and the view from the 16th floor was outstanding.

Larger elevators especially going to the parking garage. Almost could not fit my mobility scooter inside as the door closed on it due to no room. Finally got it positioned so the door closed but then had to struggle backing it out of the elevator. Not real handicap friendly. Also the reservation was not on the records so had to be juggled to get a room which I had already paid for that was supposed to be handicap accessible with a roll in shower, which it wasn't. Still a very nice stay for just the one night.

Breakfast was awesome. My breakfast sandwich was large enough for me to have 3 meals!

I had a wonderful plates of ribs in the lounge, but they had no steak knive for me to cut them.

Perfect location for where we needed to be. Large rooms with great amenities. Staff were very helpful and pleasant. Shuttle service is fantastic. Cleaners came daily and were lovely.

There was a musty smell within the room. But the room was clean.

Beautiful, clean and very close to MD Anderson Cancer hospital

That they don’t offer the shuttle on the weekend

It was Close to our Destination.

Paying for parking when I am staying there.

The staff were extremely nice and very accommodating which is what I appreciated the most.

Everything was great!

THE ROOM WAS CLEAN AND BED WAS CONFORTABLE

The hotel staff was extremely friendly and helpful. Even the people who were contacted to repair the swimming pool were very helpful and courteous.

There was no bench out in front of the hotel where hotel guests could sit and smoke outside. Also there was no ashtray out front to dispose of the cigarette and cigar buds, so people were just throwing them everywhere.

Didn't eat. Couldn't because of medical reasons, fasting for operation. Check in hospital at 5:30am in morning.

No hot water to shower.

Th pool and the location

Bar wasn’t open long enough

Hotel was a fine stay with good rooms and quick access to the hospital system. A few staff members made this hotel worth every penny, Francisco, Eugene and , Luis(z?) we’re incredible people to spend some time with during a difficult trip. It’s good people like them that make a difference in a sea of hotels. Thank you for your conversations and generosity, it means a lot. Stay here.

The hotel is next to the medical center where we were having a procedure done. It’s convenient to stay here and just walk over to the next building. Totally recommend it. It’s worth the money and time you save if you’re having to drive into Houston versus traffic. The gym is adequate for a decent workout. The staff are amazing. After we checked in, we received a text from the hotel and the gentleman that checked us in to see how we were and if we needed anything. Loved this! And when I had to ask where something was the staff in the hallway we’re happy to help.

I love this place.

Great service, great pool, great location. It was a very nice stay. The bed is very comfortable as well.

Can't complain about anything.

Extreme clean and well taking care of

Better signs in the lower levels of the parking garage letting you know that you need to park on level 4 or higher

Clean and comfortable. Very good customer relation and service from all reception staff.

Parking garage very hot because of no air flow.

Close to hospital

Parking

Everyone at this Hilton was amazing. I am so glad I chose to stay here for my visit

Breakfast was awesome every thing was great friendly front t clerk they really explain the guy from the Breakfast was he was always on top love it

Friendly staff and guests

Was expensive due to World Cup being in town…but a lot cheaper than some places close by…so we appreciated that!

Nice

The staff

Like everything

Nice hotel, good location

Very nice and very comfortable

It was great. No complaints

The property is well kept, very clean.

We booked a double queen suite. Unfortunately both the mattresses were sinking in the center so we kept rolling towards the center of the bed.

It was clean and decent.

The beds were barely a "full" size. The both beds were also "sunked" in the middle. Those beds need to be thrown out.

Very clean

Clean

Its well located within the medical area

Thin walls, very noisy, no hot water in the shower, had to shower in the sink.

Easy to check in. Well located to where our event was, comfortable bedding and spacious room, and many options for food and drinks within the hotel, particularly coffee and breakfast early on a Sunday morning

All good. No complaints.

The property was in a convenient location for nearby restaurants and entertainment. It was clean and well managed. The staff was exceptional. I’ll definitely be going back.

N/A

I love the decor and staff. I appreciated the pool and bar. The king suite was spacious and welcoming with great views.

I didn't like that there wasn't free parking and the high price for daily parking. I didn't like the old outdated dirty bathtub.

The bed was comfortable with good fluffy pillows.

WHAT HAPPENED TO THE HILTON? This is the question that I asked myself over and over again as we got to our rooms. We had to drive and park into a tight, unattended parking garage and then take an elevator to the 4th floor hotel entrance. I had previously reserved, and paid for, 2 king suites with a city view and was advised at check-in that only 2 - 2 queen beds were available, despite calling in advance to ensure that our rooms were still reserved. We even had to ask to be placed on the same floor after being booked on separate floors at check in. The staff ppl at the counter were indifferent and gave me the impression that they were blaming us for their own lackluster, inattentive work. The cleaning staff, on the other hand, seemed happy and work-focused as they greeted us each time we passed them. The rooms were decent with an extra tight bathroom. I remember when I used to stay at the Hilton in downtown Houston and it felt like it meant something due to the valet, large atrium and bar, the great guest experience and staff focus on service and excellence. This location was new to me and I can certainly tell you that I will not be staying there again.

The lobby was awesome!!!

The temp inside the building was warm

Front desk was very friendly, knowledgeable, and professional. She assisted me with my specific needs, handling everything quick and accurately. The food for my late lunch and early breakfast was outstanding. Highly recommend.

Do not stay here if you have to spend any significant time in your room. My experience at this hotel was a frustrating comedy of errors compounded by completely indifferent customer service.I was staying in room 1507 with a patient undergoing medical treatment. We simply wanted to watch a movie, but the TV was not enabled for casting. The front desk loaned me an HDMI cable to stream from my laptop, but the "special" TV remote had no input button to change the source.Getting help was a nightmare. Multiple calls to the front desk rang endlessly with no answer. In frustration, I called housekeeping, and she graciously sent a night-shift technician to our room. He spent an hour repeating everything we had already tried, searching the TV for physical buttons, leaving to find a generic Samsung remote, and making a separate trip just to get batteries. After an hour and two remotes, we finally asked him to leave so we could rest.The moment he left, we realized he had accidentally walked out with our original room remote. Once again, calls to the front desk went completely unanswered. I had to get fully dressed again and walk down to the lobby just to report that the technician had taken our remote.All of this operational incompetence would have been forgiven if the front desk clerk had shown a single ounce of empathy or concern. Instead, their only solution was to force us to pack up and move rooms—an incredibly stressful and unhelpful demand when traveling with a medical patient. I suggested a simple, cost-free gesture like an in-room movie, but was denied. Apparently, Hilton's reputation is worth less than $24.99 to their staff. Avoid this location if you need reliable service or functional amenities.

everything was really good

I like everything about this stayed

Friendly staff and great location. Love having onsite self-parking. They have a shuttle to the medical facilities, but it is not advertised nor do they have any info about it in the Lobby. Our room had a great VIEW!!!

The toilet was not working well. The tank would not refill so we had to remove the top of the tank off and press on the valve to get it to fill up again. We reported it to the front desk and maintenance came to fix it, but it the toilet filled up only about 1/2 of the time so had to keep on doing it manually. Also, the sink on the counter in the room did not fully drain out so there was always about 1/2 inch of water and emitted a foul smell.

Localização

Café da manhã

Clean. Well located. Friendly staff. On site parking.

Limpo, organizado, perfeito

A lot of things

Everything

Didn’t really care for happy hour and the breakfast ordeal meaning I didn’t like the fact that you had to pay for it

I didn’t eat breakfast. And the location was good 1. I am upset that the front desk staff didn’t tell me or other guests that the only elevator to access the rooms was the lobby elevator. Myself and other guests were trying to use the garage elevator to get to our rooms. I told one of the front desk staff about this problem was that they can use better signage. I told him that the staff could have told us. 2. I initially paid $20 for parking. When I got ready to go to the store, I could not find the parking ticket. I asked the front desk staff if he could help me with this problem and he said yes. He asked me what my name was and what floor I was on. I told him 16th floor and he continued to put data in his computer. He later gave me a parking ticket which could be scanned. I went on my way and while checking my banking account I found out that he had charged me an additional $20. He didn’t tell me he would do that

1. I didn’t like the lack of customer communication. The staff did not tell customers that the only elevator that could get you to your room was the lobby elevator. Customers were trying to use the garage elevator 2. I was charged an extra $20 for parking without being told that he was charging me for a lost ticket

Very nice room good bar free shuttle to hospital was great. It is pricey. Nice but air conditioning was so loud. Staff great.

Air conditioning very loud.

Perfecto la cama, muy amplia la habitación y baño; buen desayuno y personal atento

podria mejorarce el desayuno por seguro

The bath tub was gross absolutely disgusting

The property was kept very clean

The lobby could be better esthetically

Everything was excellent. They were too nice to upgrade our room to a huge suite on top floor with the view of the rice university . They even had a free shuttle to medical centers every half hour which was very helpful to those who were there for that purpose. The staff were kind , helpful and polite .