Houston Marriott Medical Center/Museum District

Location,cleanliness and affordable. Will definitely be using again!

Close to MD Anderson Medical center and good shuttle!

Air conditioning noisy. No good restaurant. Dark and inconvenient arrival entrance.

Location to medical facilities and shuttle services

Here’s the revised version: My husband and I stayed at the Houston Marriott Medical Center while he was on a business trip. Although our first room wasn’t what we expected, the front desk team was very accommodating and quickly moved us to a better room with a better view. The highlight of our stay was Maraceli in the lounge. She was always warm, friendly, and attentive, greeting everyone with a smile and making guests feel truly welcome. Her exceptional service made our stay memorable. Thank you, Maraceli, for your kindness and hospitality!

Staff very helpful

Fire alarm fault could have been communicated better as had to come down 22flights to find out

Very helpful and kind staff

Location

Price

We had a wonderful experience at the hotel. All of the staff were friendly and helpful. The room was great. We enjoyed the convenience of the restaurant and the M Club was amazing - Maricelu made it extra special.

Everything

Nothing

This location was perfect for our needs. A special shout out to Maraceli B. who served in the breakfast area. She was very attentive to the guests needs and very helpful. All the staff who helped us were very friendly at the front desk, and the shuttle drivers were also great! Thanks Rohan!!

had to be at Methodist hospital in the morning so the location was perfect!

always challenging parking in the med center

The location is excellent with a very convenient and dependable shuttle service which e always rely on to get to my doctor appointments.

My husband and I always stay at this Marriott when we come to Houston for his oncology appointments at MD Anderson. In this trip it was supposed to be a two night stay but unfortunately we ended up having to stay almost two weeks. They helped us extend our stay and we were able to have Amazon orders delivered with no issues. The best thing we always love here is in the concierge lounge. Every morning on every stay Maraceli always knows us and welcomes us with a big hug. She remembers that I don’t drink coffee but need an iced tea. She has it at our table before I even come back to the table with my breakfast. It’s so nice to have a friendly face especially when we are staying for a stressful reason.

Great performance and personality

Clean rooms . Close to hospital

Room noise from AC. Slight smell in the evening like sewage , the dinning room opened to late in the morning . Shuttle service very slow

Maraceli does a fabulous job with the M club and all of the families there. She makes us feel special and cared for when we need it most. So many of us are there for medical treatment. She gets off to a good start each morning.

Location

Parking fees Not too clean rooms WiFi fees

The stay was fine, we go every 21 days for medical treatments, however I was billed twice. my stay was paid thru booking.com then I was bill by the Marriott as well for the same stay. Now no one will answer me there. I get put on hold for 10 to 15 mins. or accounting never answers and I get a recording that their mailbox is full. NEED Help....

My wife and I were there for medical appointments in Houston. We had a wonderful stay. The staff is professional, friendly, and efficient. The rooms are very nice and well maintained. The location cannot be beat - and there is a shuttle service to the nearby medical centers (including return pickup) which is extremely convenient. Best of all, we signed up for the "M Club" option which involves a small additional charge but gives you access (via key-card) to a private eating/lounge area which is quiet and spacious. It is adjacent to the breakfast buffet which you can access and bring food back; there is also a separate food counter in the M Club with simpler fare. And there is a great automatic coffee machine with a large selection of espresso-based coffees which is available round the clock. During our visit the M Club was being managed by Maraceli, who was amazing. She was friendly, hospitable and did a great job keeping the lounge spotless. Her upbeat personality made the lounge even more special. Highly recommend.

Marceli in the M Club made the trip excellent! She greeted everyone with a smile and was beyond friendly. She explained the offerings, hours, etc. and promptly made sure you had everything you needed and more! She did this for everyone, not just me! I spoke with her manager and shared my experience. She should be recognized and rewarded for her outstanding work. Until next time…

There were plenty of breakfast choices and the food was good and there was a wide variety

Noisy air-conditioning.

The convenience of being able to walk to the hospital. The people working the desk were nice. Other than that I would have booked elsewhere.

For almost 500 a night, I would have expected a much nicer room. I have stayed in LaQuinta for 120.00 a night and had a much nicer room. The TV didnt work, had to get an engineer to fix it. The door key didnt work, even after we changed the keys..had to get someone to take care of that. It must have been next to the helipad, as we heard helicopters landing. All in all, disappointed in the room we were assigned. I was there for surgery, and there were no more surgical discount rooms available. Disappointing.

Our stay here was fantastic! It was quite an hassle to combine our separate bookings but Seth at concierge was amazing for sorting it all out for my team. I hope to be able to stay here again in future!

next to hospital

sound proof is worst ever

Location is great. We did not have breakfast.

At check-in, I was told the only room available was one with 2 beds and a bathtub. I said that was NOT what I booked and said that I wanted the King bed with a shower as booked, which I got immediately upon expressing my feelings. I resented being told the only thing available was a room with 2 beds and a bathtub!! That should NOT have happened.

Went to the Houston Marriott Medical Center / Museum District (the name is a mouthful) for a business dinner nearby. Every single staff member I encountered was a gem. I don’t know whether it’s Houston, or this Marriott, but everyone I talked to was genuinely friendly and went out of their way to help me with whatever I needed. This doesn’t happen at all Marriotts, as most travelers know. Just one example: I really needed quarters to do some laundry late at night, because you need them to purchase detergent and a dryer sheet. The washing machines and dryers use Apple Pay, though. So I went downstairs and Jasmine at the front desk and Mr. Arnoldo just gave me the stuff so I could go home the next day with clean clothes (hate packing dirty stuff). It’s the accumulation of these little things over the stay that make the difference for me, and while the hotel is dated, it’s also connected to the hospital and the covered walkway has got a Walgreens, coffee shop, gift shop, etc. Next to the hotel is the Natural History Museum, to which you get two tickets just for staying at the hotel, as well as a bike rental to see the city. Will stay again.

Staff was very helpful and friendly.

The price fluctuates way too much.

Nothing

No complementary coffee, no breakfast, prices extremely high, not a good traveler friendly place

Great location and paid extra for M Club and it was worth it—food and service was outstanding! The staff are super courteous on all levels and location is wonderful for tram/Metro access or going to museums and medical centers or Hermann Park, the zoo and Rice University and Village They also offer a free shuttle that takes you within a two mile radius and it’s super convenient. Michael and Adam as shuttle drivers and part of the valet staff were so personable and helpful. We will definitely stay at this Marriott location again in the future. They hit all the notes of Southern Hospitality.

The Houston Marriott Medical Center is located in the middle of one of the largest Medical centers in the world. The staff's concern for the guests goes beyond the usual Marriott hospitality. The van services all of the nearby hospitals plus stores and restaurants within a 2 mile radius. Due to some unexpected Medical issues we spent nearly 60 days there in 2025. We didn't find any other hotel of the same caliber nearby. One added benefit is its proximity Houston Hobby Airport, the better option for flying into town.

Maraceli was the most amazing person! Truly a bright light in the world. She was very attentive and treated each guest like they were special! Our trip was made infinitely better because of her!

No ayudan a los huéspedes cuando cambian las citas de los medicos!

Had a work stay here and everything went smoothly. The staff were attentive and genuinely helpful throughout my visit. My room was clean and comfortable, and when I had an issue with my key card, they had someone at my door in under five minutes to fix it. Really appreciated the quick response and overall easy stay.

Staff have been so amazing! Maraceli and team were great every morning.

I recently had the pleasure of staying at the Houston Marriott Medical Center, and I felt compelled to share what an exceptional experience it was—due in large part to the outstanding kindness and hospitality of Maraceli in the M Club. From the moment I walked into the M Club, Maraceli set the tone for the entire stay. Her warm smile, genuine friendliness, and eagerness to help made me feel not just like a guest, but truly welcomed. She went above and beyond to ensure that everything was comfortable, well-prepared, and enjoyable. It is rare to encounter someone who takes such personal pride in making sure others feel cared for, and her attention to detail did not go unnoticed. Travel can often be tiring and impersonal, but Maraceli brought a level of professionalism and heartfelt service that elevated the entire experience. Her kindness, patience, and positive attitude created an atmosphere that was both relaxing and memorable. She represents the very best of what hospitality should be. The Houston Marriott Medical Center is fortunate to have someone like Maraceli as part of their team. Employees like her are the reason guests return and recommend the hotel to others without hesitation. I sincerely appreciate the exceptional service she provided and look forward to my next visit. Thank you, Maraceli, for making a great stay truly outstanding.

This hotel offers budget hotel service at an upscale price. The problems began when I arrived. The driveway entrance is small and the hotel lacks the staff to move cars waiting for valet service. I arrived on a Sunday afternoon at a time when it wasn't particularly busy but there were several cars waiting for valet service. Upon arrival I was met by the rudest valet I ever met. I was offered no help with our bags. If you want to self-park your car the valet staff won't give you the time of day. Housekeeping was inconsistent. There were days when the didn't bother to empty the trash bins. Checkout was a mess. The driveway entrance was totally blocked with cars as there weren't enough valet staff to move the cars. Getting my car out of self-parking and to the entrance to get our bags was like running a gauntlet. All this hotel offers is easy access to the Houston Methodist Medical Center.

Convenience to the tram

Booking.com and this hotels system are not compatible. The hotel charged me again for the entire booking after spending almost an hour trying to check in and took me a week to get the extra charges refunded to my card. Be prepared to pay an extra 200 to 400 dollars for all the extra charges when you check in. The place was nice and food was decent. The gift shop seemed to be closed randomly and hot tub was closed of course. Pool is closed permanently which was a big downer! Staff was very friendly and housekeeping did a great job.

Very relaxing and enjoyable. Maraceli in the M lounge was AMAZING!

We were urgently taken to Houston Methodist Hospital with my husband’s illness. We had an almost 2 week stay. Our room at Meriott was so convenient! Five minutes from the hospital room. But the real reason I give accolades is the M-Club experience. There was one special server that made our experience extra special! Maraceli our morning server was my Angel! I hope you realize what you have in this young, sweet, kind lady! I hope and pray that you take care of her and pay her well! For the main reason, SHE TAKES CARE OF YOUR BUSINESS in a way that I’ve never seen! SHE is one reason we want to return! Thank you, Donna Lann

My entire family stayed here while my dad was admitted at Houston Methodist for 9 nights. We had access to the M Club which made our life in and out of the hospital SO much easier! The best part was starting each morning at breakfast with Maraceli’s sweet, smiling self… I’ve never encountered someone as full of joy as her. She is absolutely the best and her hospitality made us a little less stressed each day!! Everyone was great from the M club to the front desk to the housekeeping to the shuttle service. Thanks, HOU Marriott Medical Center!!

Maraceli at the M Club was amazing every morning! She has such a warm personality, and was always so sweet to me and my daughter. We look forward to seeing her the next year for our HLSR stay.

The hotel and staff are wonderful. Maraceli always remembers us and takes exceptional care of our needs.

We stayed at the Marriott (TX Medical Center area) as we came to Houston for 2 days of the rodeo. I travel frequently so we were able to utilize the M Club. All I can say is wow. The hospitality and service that was extended to us was amazing. Apologies for my spelling but Maricellia was incredible. Not only to us but every person was treated as special. Her leadership in the M Club stands out as an example of what people should strive to be more like. I’ve stayed in hundreds of hotels and I believe she is a great example of going above and beyond. Hopefully Marriott recognizes her amazing work ethic and special way she interacts with people who she comes into contact with. I think Marriott should use her as a trainer/instructor for new or existing employees.

First time staying at this location. Maraceli helped us at the M Club, absolutely amazing service and definitely made our trip memorable.

I visit every 3 months and Maraceli makes it feel like home. She is kind and helpful to all. Everyone seems to know her. You can tell she loves her job and cares for people.

Great stay at a Marriott property, made even better by the outstanding service in the M-Club. During my visit, Maraceti, one of the employees in the club lounge, truly stood out. She was incredibly welcoming, attentive, and went out of her way to make guests feel comfortable and taken care of. Her professionalism, kindness, and positive attitude made the experience feel personal and memorable. It’s employees like Maracet who elevate a hotel stay from good to exceptional. Thank you for the wonderful hospitality—I look forward to returning. 👏✨

The Houston Marriott Medical/Museum hotel is very comfortable and the staff treats you like family. Every morning we look forward to breakfast in the M Club. While all the M Club staff are great, one in particular, Maraceli, is awesome and so hospitable. She treats you as if you are a guest in her home.

We had a pleasant stay here during the week. Maraceli in the lounge was welcoming, attentive, and a true pleasure. Look forward to staying here again in the future.

We come to MDAnderson every three months and look forward to breakfadt w Maraceli who is the most accommodating and makes us feel very at home. Always welcoming w a bright smile. Y’all are lucky to have her. Thanks

Wonderful team taking care of the M Lounge guests. Very professional and attentive. Thanks team, you made the visit outstanding.

We were so pleased with our entire experience at the hotel, and in particular would like to point out the wonderful service in the M Club. Our hostess and server, Maraceli, was so personable and represented the Marriot brand beautifully. She is professional, while also being warm, and was so attentive to our needs. We even had the pleasure of meeting her daughter, TaiTa, who is the hostess in the regular breakfast room. Maraceli and the entire Marriott team we interacted with throughout our stay, from the front desk to valet parking to M Club, were uniformly excellent.

Stayed at the Marriott Medical Center while in town for the NCA Nationals competition (the Super Bowl of cheerleading!) From the minute we arrived at the valet/checkin everyone was so polite, helpful, calm in the chaos that is a major cheer competition. The room was great- clean, amazing pillows, friendly housekeeping staff and perfect little gift shop downstairs with snack, drinks, mini coffee shop and adorable souvenirs, etc. The bar/restaurant was perfect and we enjoyed the Rodeo specials nightly along with my fav beer- Karbach Love Street -while my daughter highly recommended the Prickly Pear margarita. Loaded potato skins, burgers, etc were all a hit- loved the French Onion soup ❤️ left for home super early Monday morning and *Jason* was so helpful getting our car quickly and loading up an over abundance of luggage with a smile on his face so we could get on the road asap. Thank you for wonderful experience and amazing staff! We enjoyed every interaction with every staff member. Not sure when we’ll be in Houston again but would definitely stay here the next time we visit!

I am a loyal Bonvoy member and always try to stay at Marriott properties when I travel. When the Westin was not available, I chose this property next door, assuming it would be similar, given it is actually more expensive than the Westin. Nope. Not even a little bit. This hotel is in a great location and the staff really do try very hard to be service oriented. Unfortunately, they can not make an old, tired, dark, dirty, musty, smelly building better. The rooms have dark, old, filthy carpeting along with dingy grey and brown curtains that accentuate the depressing mood. The seating bench had food crumbs jammed in the space between the worn out vinyl seat and the wall, and I picked up food on the floor. Every surface is stained, chipped, worn, or just dirty. The aircon vent looks like a dryer in a public laundromat. My disposable slipper bottoms were brown after less than 24 hours in the room. The bathroom floor was sticky and there was hair on the counter. My 'feather free room' had eight feather pillows and two feather duvets. Between the overwhelming amount of feathers + the dirt, I had difficulty breathing The linens are old and thin, and the foam pillows are almost flat. I really wanted to like this place but there is just too much to overlook for $400+ per night. And oh, they charge a 'resort fee' - not sure what resort they are supporting but the pool and gym do not rise to resort level, imho. Lastly, the shuttle service was great on the way to my morning appointment, but failed to show up for the return. Two calls and 42 minutes later, and I had to take an Uber back to the hotel for $30. If you care about cleanliness, don't like dungeons, or want to get to and from your medical appointments on time, this is not the place for you.

The Bonvoy Lounge experience was exceptional. I’d like to personally say a huge thank you to Maraceli. She is very professional, attentive.

Love the M Club breakfast buffet options & the courtesy staff. Maraceli is always the first to greet all guests & is ready to serve everyone. She is always thoughtful- asking about your day & there is anything you need to make your experience great!!! Thanks a ton

Fatah is a great driver he welcomes me in

I attended a conference in the Medical Center and had a great stay with Marriott. The valet, Fatah was so friendly and quick. He was helpful and attentive. The fully enjoyed the room which was comfortable. I had a great stay thanks to your staff.

Great experience. My room was nice and the overall atmosphere of the hotel was great. Have always used Marriott and will continue to in the future.

Beautiful hotel-nest and clean but the best part are all the wonderful people there making the difference! From the front desk with Paulina and the gang always smiling and super helpful to the M Club with the most caring and thoughtful team to Peter in Maintainence not to mention the wonderful super polite and professional shuttle drivers Joel, Ro and Chris—couldn’t ask for better! We had to be there for several weeks straight and the quality never wavered with any one on the team. This is truly and exceptional hotel! Wouldn’t hesitate one second to stay whenever we have to go to Houston.

We stayed at Marriott Houston Medical Center for a week when I was seen at MD Anderson. From check in to check out it was a phenomenal experience but what elevated my stay is Maraceli from the M Lounge. She provided excellent service and was a joy to see every breakfast. The breakfast buffet and hors d’oeuvres filled us up. We will only stay here as I come back for my care at MD Anderson. The hotel provides free shuttle within 2 miles.

Amazing experience with Vanessa at the valet stand! Hard working and always kept my car ready. Lots of people coming and going and she did a great job!

No Breakfast, Had surgery in A.M.

Everything and everybody were friendly and clean.

Didn’t eat.

The Marriott was conveniently located to MD Anderson where we could walk to the hospital. The rooms were clean and the housekeeping staff was excellent. A special mention for Michael the shuttle driver. He was exceptionally sweet. We use the shuttle several times and it was very convenient. And Michael was always very pleasant.

Maraceli and Tati provided exceptional service and took wonderful care of our team. We didn’t have to move a muscle and they made sure our glasses were refilled!

Our choice when we visit M.D. Anderson. Rooms are nice, reservation desk is helpful, gift/coffee shop hours 6AM-10PM are convenient, & shuttle service is THE BEST!!! Drivers Rohan, Michael & Dawit make sure everyone is well taken care of.

Great breakfast buffet…

Decor color brown wasn’t appealing to me

Great breakfast locations..!!!

Buffet

We stayed at this hotel while supporting a family member undergoing medical care, and we truly cannot say enough good things about our experience. The convenience of being so close to the hospital made an incredibly stressful time much more manageable, but what truly stood out was the staff. Every single person we encountered was kind, warm, and genuinely compassionate. The team went above and beyond for us in ways that did not go unnoticed, their care made a meaningful difference for our family. It felt less like staying at a hotel and more like being supported by people who truly cared. The rooms were very clean, comfortable, and well maintained, and the bathrooms were especially nice and modern. As Platinum members, we also had access to the M Club, which was fantastic a quiet, welcoming space that was incredibly convenient during long days at the hospital. This hotel exceeded our expectations in every way. If you are staying for medical reasons or simply want a place where you’ll be treated with genuine kindness and respect, this is absolutely the place to stay. We are deeply grateful to the entire staff for making a difficult time just a little bit easier.

Great location

Maraceli is the absolute sweetest!!! She was so attentive. She would ask about everyone who was sick and made sure we had everything we needed. She greeted us with a smile and a hug. Very comforting when going to MD daily.

I have been coming to this hotel since 2016 whenever I come out for appointments at MD Anderson. The hotel is consistent, everyone has always been very friendly and happy to help or talk. One woman imparticular named Maraceli has always been so nice and welcoming. She always greets us at breakfast and truly cares about the people there, no matter what they are there for. We are very pleased and impressed with this hotel. The gym is nice and when the pool has been open, it's a nice pool too! We always stay at this hotel when we come out.

The rooms were clean and spacious. The house keeping crew was very efficient. The best part was the M Club where Maraceli took care of us every morning with a smile on her face. She was extremely professional and personable. Just from observing her actions she was very understanding and comforting to several of the hospital patients that stayed there. I would recommend staying at this property if you are in the area..

Maricella and her daughter were gracious and attentive in the M Club and breakfast area. Their care and service throughout our stay was exceptional, and they especially showed warmth and kindness as we dealt with medical issues. Aaron was also quite attentive and friendly; he regularly checked to see we had everything we needed. Great staff!

La ubicación perfecta

Que me cobraron nuevamente el costo del hospedaje, cuando ya en línea había pagado

The front desk clerk Aunjenae was very professional and friendly. She made checking in a breeze. The lobby was very inviting and clean.

Property was very clean and safe was very friendly.