The Westin Houston Medical Center - Museum District

It was very clean and welcoming. Room smelled amazing upon entry and staff was lovely

N/A

Location

Very nice facilities. The amenities were great. The price was good.

beds

restaurant

Great location, valet service was awesome

The very top floor smelled weird in a bad way. My room didn’t have a microwave. I don’t know if that was standard or not, but it was very inconvenient.

Great

Nothing

We love the restaurant experience! The chef came out introduced himself and was very personable.

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Area and Rooms

Loved the service, cleanliness of the rom and surrounding property.

Cost of valet parking

Awesome service!! Cameron, was great and all the staff and bellman were wonderful! One bedroom Suite was very roomy and very nice. The restaurant and bar were great also!! We shall return!

Location, excellent beds, quiet, spacious bathroom and room.

Two lamps in room didn’t work ( maybe burnt out bulbs). Should have free coffee conveniently available in the morning ( not just to be made in the room).

The Westin was a great location to visit family in Houston Methodist. Everyone was pleasant and helpful. Especially Savior, Devin, and Garrick.

I love this hotel and stay here often for business. I had a stay recently where my wife and 8 year old son joined me. Jasmine Cruz welcomed us and checked us in very quickly. Immediately, she began talking with my son and having fun with him. He loves staying in hotels. We got to our room and she surprised us with an upgrade. That was not it though. She then had some cookies and an amazing note for my son delivered to our room. He absolutely loved it and doesn’t want to leave this hotel. Thank you Jasmine for being so thoughtful and amazing at what you do. The Westin should be thankful to have an employee like you. Can’t wait to see you again!!! Please give Jasmine a big hand clap and high fives!!!!

Spent 11 days at the Westin. Great experience. Professional staff, clean rooms, good food & amenities (fitness center, pool) . Of particular note, the 3rd party car valet team. I parked for 11 days and didn’t always have cash to tip each time. The crew was always very professional, helpful, timely and fun.

Fany was the best when cleaning my room. She is a great worker. Francisco eepaired my HVAC unit and was extremely professional. Thank you

Easy access- clean- enjoyed the pool- convenient shuttle

Nothing

We stay here when my husband has a morning doctors appointment at Memorial Hermann Hospital as its only a few blocks from the hotel. We come in from southern Louisiana and its a 4 hour drive for us and we don't want to make that drive and then fight the Houston traffic getting to his appointment. You had a good rate as we got there that night at 8:00 pm , ate dinner at the hotel, then left at 9:00 am for his doctors appointment.

Can't think of anything... it was a very quick stay as stated above.

The Westin has nicely renovated the former Medical Towers building into a great hotel convenient to the Medical Center, Rice University, and the Museum District. All of these are a nice walk from the hotel, but can also be accessed via the hotel's free shuttle that will take you anywhere nearby. As a Bonvoy Ambassador elite, we had a double queen room on a high floor. Rooms are a bit small and lack a formal desk area or sitting chair, but have a hightop table with stools for work or sitting. The room and bathroom were both very clean. The Heavenly Bed offered a great night's sleep. Depending on your preference, do note that the bathroom did have a shower/tub combo, unlike many new and recently renovated properties that have gone to walk-in showers only. Service was great - a warm welcome on arrival. Valet parking was very prompt and friendly. Breakfast had a wide variety on the menu and was served quickly. I look forward to returning again when I stay in this area of Houston.

Unfortunately, my stay was not as pleasant as I expected. At check-in, I was informed that the building’s gas supply had been shut off by the gas company or the fire department — I do not recall exactly which — and, as a result, the hotel had no hot water. When I asked the front desk about my options, the only alternatives offered were to cancel my reservation or find another hotel on my own. In my opinion, the minimum the hotel could have offered was a complimentary night or some type of compensation, especially since I still decided to stay despite knowing I would have to take a cold shower. The next day, I asked whether late check-out would be possible, or at least access to a shower service if late check-out after 6:00 p.m. was not available. Neither option was possible. Overall, I found the front desk to be very inflexible. Given this experience, I would not stay at this Westin again.

Sehr nettes Personal. Aufmerksame Hilfe bei An- und Abreise. Bei Starkregen wurden wir mit Schirmen zu unserem Uber gebracht.

Room service kam sehr spät. Hellhörigkeit. Laute Schritte aus dem oberen Stockwerk.

My girlfriend and I stayed at the hotel for 2 nights during World Cup. We arrived at the hotel around 10 pm due to flight delays hoping to have dinner yet the kitchen closed at 10 while the neighboring Marriott closed at 11. That was life saver. We had to discover the Marriott option on our own as the front desk rep said everything closes at 10 when asked what’s available offsite. Additionally, my elite status wasn’t recognized at any point which seems to be happening more and more. It makes me wonder if Marriott is slipping. There is no gift shop onsite and when asked where we could get water after being in the Houston heat, staff responded by saying there were no onsite options. Really? The restaurant staff was friendly and accommodating and the rooms were reasonable for a Westin, but the staff was beyond lackluster

Location.

Dank basement feeling room Staff that didn’t give me the room I booked Bad parking rates

Clean

Garrick and the valet staff (including the shuttle driver) were exceptionally helpful and kind during our stay. We definitely had a great experience because of the helpfulness navigating the area during such a busy time. As someone who values excellent hospitality, I give them a 10/10!

Stephanie is absolutely amazing. I am in town for the FIFA World Cup as an employee. She made sure I was settled in, went out of her way to check on me, and made this experience amazing. She is so personable and kind and listens to guests needs.

Fany was absolutely wonderful! Friendly, attentive, and made the entire experience seamless. Her exceptional service truly stood out. Thank you, Fany!

3 valet attendees greeted us to help with luggage. Our car safely stowed. At check in Stephanie noted my husband’s birthday and gave us birthday wine. Room nice and quiet and convenient for early morning medical testing. Easy walk to MD Anderson.

Tomas Adame arranged my room and it was excellent!!!

Nothing

Very clean

Bath tub didn’t work

Nice place to stay for business and leisure. Stephanie at front desk provided excellent service.

Stephanie at the Westin was fantastic! She was friendly, professional, and incredibly helpful at check-in. Excellent customer service and a great representative of the hotel.

​The valet and shuttle team truly exemplified empathy, care, and a deeply customer-obsessed mindset. ​I would love to recognize the following team members for their outstanding service: Joel G., Cam, Devin, Jhon, Yoseph, and Jonathan. Additionally, Herman, our server at the Terrace, was absolutely awesome!

The reception lady Stephanie, she was so friendly and she gave me my room quickly and smoothly. She made the check-in process very easy and welcoming, and her positive attitude really set a great first impression for my stay.

Breakfast good.

NA

Ubicación, instalaciones y servicios.

Muy limitada la limpieza diaria de la habitación

What a fantastic experience at a great hotel! Specifically, I'd like to call out Nettie who works at the reception/check-in desk. I'm not sure I've ever encountered someone at a hotel so genuinely interested in helping people. Her amazingly uplifting personality and charm instantly put us at ease and she eagerly spent quite a bit of time to help ensure all our questions were answered with multiple options, suggestions, and recommendations. Nettie truly set the tone for a great stay!

Stephanie at check in was fantastic helping me source a room last minute on an unexpected overnight stay in Houston. I stay here as often as I can for reasons like Stephanie.

My wife and I did a mini-staycation over Memorial Day weekend. We had a phenomenal time. Rooms were nicely kept, and the staff were very professional and friendly. In particular, at the front desk, Netty was exceptionally kind and went out of her way to make sure we had everything we needed. We will be back.

Na

Parking was outrageous

Great experience! Trastevia was extremely friendly, helpful, cordial! Thank you for the excellent stay!

We booked a room for a stay-cation for my daughter's 14th birthday and were BLOWN AWAY by the hospitality the Westin Medical Center showed us! Joy, the Reservation Specialist, went absolutely above and beyond to make sure my daughter felt extra special. She had milk and cookies delivered to the room with a birthday card! The pool was delightful and so was the restaurant. We will definitely be coming back to the Westin soon! Thank you so much for everything you did to make this birthday so special for my sweet girl!

Beautifully appointed and maintained rooms. Efficient and friendly service. Smooth check-in (thank you Stephanie!).

Stayed at the Westin this weekend and had a really great experience overall. The true stars of the show were the valet staff personable, friendly, professional, and incredibly efficient. Special shoutout to Garrick, who went above and beyond and made every interaction feel welcoming and seamless. The beds were super comfortable, and the hotel itself had a great atmosphere. My only suggestion would be expanding the food selection a bit more. Other than that, I would absolutely come back and stay again.

Stayed at the Westin Houston Medical Center and had a great experience. Clean building and room, front desk staff was very friendly. Stephanie helped with a speedy check in and also offered breakfast at the hotel due to this hotel not having a concierge lounge. Was informative of the places around and overall a pleasant experience. Second time staying here and will stay here again in the future

Absolutely everything. One of the best hotels in Houston that I have stayed at. Spotless clean, the staff is attentive, a luxury experience overall.

Nothing.

There was an issue with the initial room I was given but Stephanie at the front desk fixed the issue. She promptly and quickly found a resolution and went above and beyond typical customer service to ensure everything was perfect. Thank you!

Our 30-night stay at The Westin was truly exceptional, and what made the experience unforgettable was, without a doubt, the incredible staff. Sometimes, people stay at a hotel not only for vacation or leisure, but while going through situations that can be emotionally or physically demanding. In those moments, having a team that genuinely cares and helps everything flow smoothly can make all the difference. That was exactly our experience here. We would especially like to thank Anthony Peralta and the entire Maintenance Team for being so attentive throughout our stay, always ensuring we had everything we needed to feel comfortable and at ease. Their proactive attitude, follow-up, kindness, and genuine care were simply outstanding. They constantly went above and beyond to make our stay as smooth and pleasant as possible. A very special thank you as well to Jason and Emmanuel from the IT Department, who even handled special requests to ensure our internet experience was flawless. Their professionalism and willingness to go beyond what would normally be expected made a huge difference during our long stay. We also want to recognize the wonderful housekeeping team for their kindness and patience, as well as the restaurant staff, who consistently made us feel welcomed and cared for every day. You can have a beautiful building and newly renovated rooms, but without a great team, a hotel does not truly shine. In this case, it is the people who make this property exceptional. We are sincerely grateful to everyone who helped make a difficult period feel lighter through their warmth, professionalism, and genuine hospitality.

Very clean and comfortable. Very nice staff

Does not work with booking.com, they did not have my reservation when I arrived!

Great location, very nice property. The staff was beyond excellent and went above and beyond.

The hotel room was very clean and tidy. The beds are very comfortable. The valet service is definitely worth the money! We had breakfast in the hotel restaurant and our server Audrey was extremely attentive and was very nice to chat with.

Great hotel. Great gym and pool. Lovely rooms. Great room service, Many and Katheryn were great. Took great care during my stay.

Todo me gustó está súper Comodidad , súper limpio Personal muy amable Alberca muy agradable

The valet team Garrick, Tim and Yoseph was awesome! Had a business event to attend and they helped me get in and out on time and professionally manner! When I come to Houston again, will definitely book here!

Valet was a very pleasant experience. The crew was super fast and took care of me. I want to thank Cris Quincy Demarcus for all the help.

Chris and Demarcus were super helpful in helping us with our time sensitive packages that were delivered to the hotel. They were super professional and prompt with their service

My daughter and I stayed here while she was going to MD Anderson. Our room was perfect for what we needed. The staff throughout the hotel were wonderful. A HUGE shoutout to the men working the shuttle service! They were professional, friendly, as well as compassionate. They made sure that getting to and from MDA was stress free. We truly appreciated them.

Stephani t was extremely helpful at the front desk with our checking in experience. Her cheerful personality immediately created a warm and relaxed breath of calmness after driving the hectic Houston highways. I highly recommend you choose the Westin if your trip brings you to the Medical Center in Houston Texas!!

From the time I arrived at valet parking, I was treated like a king and that continued through my entire five day stay in all areas of the hotel. The bed is otherworldly. I say this because I’ve never experienced such good sleep. Due to the length of my stay I had the opportunity to meet a housekeeper on my floor. She was kind enough to afford me with brief, but very pleasant conversations (every day) before returning to the job at hand. Her name is Fany. Should you be so fortunate to meet her, you will understand why I’m mentioning her. She works hard and does a wonderful job, but it’s her genuine kindness and pleasant demeanor that impressed me. Again, from Valet to Front Desk to Restaurant everyone treated me very well and made my stay memorable. I highly recommend this hotel.

Great welcome. Very friendly, energetic and helpful. Bar and restaurant are wonderful as well.

Stephanie made a lasting impression from the moment I checked in. As a Marriott Ambassador Elite, I’ve experienced a wide range of service levels, and hers truly stood out. She was professional, cheerful, and effortlessly personable, creating an experience that felt both polished and genuinely welcoming. What stood out most was her attention to detail. She consistently went out of her way to make sure I was taken care of, even anticipating the small things. After noticing I was working from my room and that I enjoy tea, she made sure it was always well stocked. It was thoughtful without ever feeling overdone. Every time I passed by, she greeted me warmly and took a moment to connect in a way that felt authentic, not transactional. That kind of presence is rare. Stephanie delivered 10/10 service and elevated the entire stay. She is exactly the kind of person who defines exceptional hospitality.

What a wonderful experience me and my entire family had we were here for a medical diagnostics for my little three month old grandson. From the moment we got here, the customer service was exceptional. There are several people we would like to thank. Chris, the Food and Beverage Manager was outstanding to make sure the food and service was the best we have ever had. German, our waiter each morning was so kind and always had a smile and took great pride in his care for our family and each of our individual needs. David, the security manager helped us when we needed a baby bottle that was left behind in the room we needed it urgently for a procedure and he went straight up and picked it up and brought it to me at the hotel lobby. Also Joy in Customerservice took the call and relayed it to David and he was instantly on it and within minutes I had the bottle and back at the hospital. All of that was accomplished in 10 minutes there and back because of their great care. Also, I want to remember our amazing guest room attendant, Fany. Our rooms were spectacularly clean, and she always had a smile on her face, and you could tell she took great pride in her work. I’m so grateful that she was on our floor and I hope we always get to come back and be on her floor because she truly cares. Great job Fany. Thank you for going above and beyond. Chris ,Herman, David, Joy and Fany, You will always be in our hearts for exceptional care. Thank you, Westin for making it possible for us to be so close to the hospital and for allowing people like all of these beautiful people that helped us to be so amazing.

My experience was the most pleasurable and comfortable. I have had in a very long time when it comes to customer service. I will start with the exceptional and top class reservation service I received from Joy, she exemplifies what true customer service is. I travel all the time and I have never experienced such a warm welcome, and someone who was willing to help in a time when I have a lot going on, she made my stay for myself and my mother way beyond something that I have ever experienced her, and Netta would be the only reason outside of the great hotel that I would ever come back to stay. Joy is top of the class amazing.

Stephanie was really nice and helpful when checking in. Found my room easily and it was very nice. Loved my stay.

It was a nice property overall

It was too noisy. I couldn’t sleep because they were ambulances and police sirens all night long.

Everything has been awesome! Garrick, Savior, Alex, Carlos, and the guy that left whose name I couldn’t get were all amazing! Each day being here! Their service alone is enough for me to book again! Also, the lady at the front desk who was working Sunday night was amazing as well!

A wonderful hotel. Stephanie was very helpful and friendly as we checked in for our first time in Houston. Love the location and the accomodations.

Location and clean public areas

Room felt dark and not real comfortable for relaxing in. It just didn’t contain a warm feeling. There wasn’t a small sofa or armchair to help with that. It felt dated, overall.

Wee stay at the Westin monthly because of the incredible service we get from the valet service, thru the front desk, and dining experience with our favorite bartender Danial

The room was clean and quiet, the location was great, the shower had pressure and drained, the bathroom had room on the counter and under, and the public (cheaper) parking was right across the street. Stephanie made check in quick and effortless too!

Check-in was great and Stephanie was very nice and surprised us with a birthday goodies!

Great check in experience with Stephanie and David. Very nice patio for having a drink poolside. Also a very good gym with good free weights, machines, treadmills/cycles, space, etc

This hotel is a HUGE disappointment!!! As a cancer patient at MD Anderson, I have been paying $189/night over the past few weeks when I come to Houston for treatment. This week, the "hotel is full" and I am being charged more than double my medical rate. On top of that, my room wasn't ready by three pm, current guests are staying until 4 pm, so I can't get into my room until 4:45!! What is wrong with this scenario? I am now waiting in the lobby in a wheelchair for someone to tell me I can go upstairs. Although this hotel is conveniently located near the hospital, I need to find another place to stay. What an incredibly immoral/unkind way to treat your special needs guests.

We had a most enjoyable Saturday evening at the outdoor 54 Terrace as a result of Stephanie's kind hospitality. Her professionalism as a reception representative is truly an asset to the Westin family of hotels. Linda L.

Amazing stay. Was in Houston for business and extremely tired after a long day. Stephanie checked me in and I think she immediately picked up on my fatigue, and gifted me a bottle of wine and gave me a quiet room! Definitely brightened my day!!! Aside from that, the hotel was immaculate and inviting, my room was clean. I asked for a wine glass to be brought up and it was delivered by 2 smiling faces. Restaurant had great views and food. Everyone was pleasant from the Valet on. I'd love to stay again next time Im in Htown.

Stephanie’s attention to detail and superb customer service skills made my initial introduction to the Westin Houston Medical Center excellent. As an Ambassador Elite I will definitely be making this location my preferred hotel in Houston. THANK YOU STEPHANIE!

Stephanie at the front desk was excellent! So energetic, friendly, and helpful. It was really great after the long car ride to Houston that we always dread. She gave us the low down on all the amenities and gave us extra water. Hopefully she is appreciated by management for her outstanding customer service, friendliness, and great attitude.

Stephanie at the Westin front desk was wonderful—she knew all about the hotel’s fifth-floor amenities and local spots nearby. The information she shared was really helpful!