Amway Grand Plaza Hotel, Curio Collection by Hilton

The bed was comfortable. Room layout was weird, kind of small, for the price.

The shower was terrible. For some reason I had a handicap room with a shower that got water all over the floor.

The room was very nice, small, but adequate for our weekend. The facilities were clean and well maintained, modern and updated.

When we arrived to our room, the room was quite warm (we assumed from the afternoon sun) so we adjusted the thermostat to 60° and headed out for the evening. When we returned late in evening, our room was still extremely warm and took until the next morning to finally cool off. I'm talking sleep without any blankets, sweating warm. You stay at a nice place like this to stay in comfort, instead the room was so uncomfortable it keeps you awake. Switching rooms wasn't a convenient option for us due to the time of night.

Location was decent, interiors are wonderful.

Everything was closed, convenience store, restaurants, and amenities were closed. Vending machines not working. It’s a beautiful building but lack of functionality. Staff was not very kind, by the way.

Beautiful hotel. Great restaurant options. Close to concert venue. View out window was beautiful.

Some staff were a tad snotty.

Beautiful hotel a lot of extras. Parking food

Enjoyed drinks and view from MDRD, Foxday Coffee in the am!

N/A

We didn’t eat breakfast there. Was it included with the room? If so we were not told that was the case.

Hilton rewards is confusing and I was told I was getting rewards for staying but it doesn’t look like I received any!

Beautiful facilities

No place in bathroom to put vanities etc. Need more counter space around sink. Also walls are pretty thin. Can hear convo in room next door pretty easil

Room had a musty smell.. smelled like room had been smoked in, in the past

Clean and precise location for a incredible venue

Location

The people around us were so loud. It was very bard to fall asleep.

The staff was so accommodating. When I got to my room, within. 10 minutes, i got a text from the fro t desk aski g if my room qas okay. I said I was disappointed because it was on the lowest floor right next to a busy, loud road. I was told to come back down and in less that 15 minutes I was moved to a great room, on a higher floor, away from any noise. Fantastic customer service.

Can't think of anything. It was perfect.

Food the people, the service was great love it, that why I been there 4times

The time that everything open...to late 😅

Close proximity to everything

Very versatile with all the different food places and activities! And very very beautiful place.

It was a very pretty hotel with great views

The rooms are small and the beds are terrible quality

location

No hot water in the shower, bathroom door broken, ceiling panel missing and electrical exposed

We had a great experience at this hotel. It’s full service and so much to do. The hidden speakeasy was so much fun, MDRD on the top floor was a lovely experience, pool was nice, room service was so fast, all staff was friendly and accommodating. I loved walking through the hotel and feeling the history. We had a riverview room and everything in the room was great! I loved that there is so much to do in the hotel alone. I also love that there is a skywalk that connects to the Van Andel. Very convenient. Great location. I would say this is definitely more of an adult hotel. I’ve wanted to stay here for years and after my first stay I am happy to say we will be back again soon for another little getaway!

Staff would not go to our room and retrieve an item we left behind at 9:30 am before housekeeping could come in and throw it away. $300.00 went out with the trash

Just returned from a very bad stay at this hotel. For context, we have stayed at this hotel since 2019 during our Grand Rapids visits. We regularly request (and pay for) a river view in room 1484 (or higher......1584, 1684, etc.) with a king bed. They have always graciously accommodated this request. (Yes....we know specific rooms may not be available during check-in but why no past problems in this area?) We arrived to find 30+ people waiting in the check-in line with only 2 staff working on a consistent basis. We waited 40 minutes. The line behind us kept getting longer and longer. How could you not know the expected guest arrivals on any given day and staff accordingly? Pretty much chaos to start our stay. During the check-in process we were assigned the following room: 1. The worst river view room money could buy. See below photos of the view we received in the past and the room we had last night. 2. There were two queen beds. No king bed like we have at home, 3. A light was out in the bathroom fixture. (See attached photo). 4. The dresser drawer holding the safe was broken. This made the drawer very difficult to open or close. (See attached photos). Lastly there was an incident.......a bellboy was instructed to deliver luggage to our room by the front desk. He used his passkey and just came right in. The problem was it was not our luggage, and we were occupying the room! Luckily, I was dressed but my wife was not that dressed and had just moments before gone into the bathroom and closed the door. To the hotel's credit, they did profusely apologize for the "incident" and gave us a $40.00 gift card. When we checked out, I returned the gift card unused and told them of all the above issues. They immediately removed all charges for last night's stay. We traveled 150 miles one way to attend a Nate Bargatze comedy show. It was supposed to be a special, one time only opportunity and getaway. It wasn't.

Room was very dated....overpriced...$900 for an old suite...no breakfast room service available....web site to order out not functioning...

Beautiful old hotel with a very modern addition. The lobby is gorgeous and located in the old Paintland portion which has been magnificently restored to its former beauty. Excellent location and first class amenities.

Everything

Everything

The building was beautiful, comfortable and easy to navigate. The views from our room were amazing. The noise cancellation between rooms was excellent.

Super beautiful hotel. Great amenities. Staff very nice and friendly and helpful. I want to put a shout out to Corey at the Bell desk who went above and beyond to make sure our folk costumes were dry cleaned at the last minute and on time for our performance. He’s a huge credit to the hotel.

We ate breakfast at Foxtails. Pretty good but not much to choose from.

not being told price for parking ahead of time and check in person could not tell us either. We had no hot water for showering. Called front desk they said run the sink and shower for 5 minutes. We did and it worked for one person but the next person was freezing and then it went to scalding water off and on. Same thing the next day. Trying to find the place was not easy either. No big signs for the hotel that you could see on the main street. Had to call hotel and they told us they were on the side street Pearl and parking garage there also. Not easy!

The main entry was lovely and the location on the river was great.

Room smelled of cigarettes. They turned the water off the next day without having warned us before (still should have been a discount beyond warning) so we couldn’t shower, flush the toilet or even brush our teeth. They suggested lug our stuff to the workout facility and get ready there. I had to go down an request my paid for late checkout be removed from the bill. It was still a $400 room. Nope.

Lobby was very pretty esp in old part

Our room was a little shabby. Wanted to take a bath but drain was broken and there was hair packed in it. Walls scuffed.. expected nicer

Love the proximity to everything

The separation between toilet and shower and sinks

The hotel is undeniably beautiful, with a rich history and elegant surroundings. While the staff at check-in, Stephen and Mylia, were very pleasant and accommodating, the overall experience didn't quite match the reputation. My initial room had enough issues that I requested a move, I was on a corner and motorcycles were up and down much of the night. The second was was a definite improvement, the stay never reached the level of exceptional service and attention to detail I had anticipated. It was a nice stay, but not one that lived up to the considerable hype.

Our room stank of cigarettes. It was in the sheets and bedding. The room is small and the chairs had the bottom torn and hanging down. No shampoo or conditioner. The windows really need to be cleaned. I was surprised it was rather beat. The tub shower nasty. The smell was the killer though. That’s just too bad. Staff friendly and funny but don’t make up for the junky feel. Lobby stunning so I was excited when we arrived. Bummer.

Bluetooth key so we could go straight to our room.

Needed more than two towels. Thankfully I was able to text with the staff and they dropped them off while we were at dinner.

The view was amazing and everything was very clean

One of the main reasons we stayed is for our toddler to swim. The pool was way too cold.

It was a beautiful hotel, and very close to the venue we needed to get to the evening we were there!Excellent staff from the valets to the reception area.

We were in room 1581, and the when the fan kicked on, it was really very loud. I like to sleep in the quiet dark. It was dark, but the fan disrupted our sleep. I was also disappointed that there was only one restaurant available for dinner, then the 90 wait for a table. We did find another restaurant off property, but it would have been nice at least be able to sit in the lobby bar at some pint that evening.

The front desk were amazing and so patient answering my questions and helping make my stay easier!

Everything was absolutely amazing!!

It was absolutely beautiful!!

Location, restaurant options

Rooms were old & needing updating. Weird layout. Stains on carpet & furniture. Makeup on bathroom walls. Old fabric shower curtain. No hot water. I paid way too much for this room for what it was. I’ve stayed at nicer Fairfield Inns!

The hotel is beautiful and the front desk staff are friendly. They upgraded us to a corner room with river view. Everything is new and thoughtfully decorated.

The hotel was awesome with restaurants, bars and shopping. Staff around the hotel at all times. also the kids enjoyed the pool and tennis courts very much. location was perfect for downtown activities.

The place was packed but, their was a large event. For the money the rooms were a bit small/cramped. one of the elevators was down the whole weekend so with the hotel being fully booked it added complications.

Great location, great staff!!

Price, access to Speakeasy was cool, but VERY hard to find!!!! it was super loud for only 2 couples in the space!!!

Old historic great location fancy

An ideal hotel stay. The property is amazing with both it's newer and older halves working well together. The older half, the Pantlind, was one of the 10 best hotels in the country when it opened in 1913 and the lobby is fantastic with with it's chandeliers and fountain. The Lumber Baron Bar is worth a visit as is MDRD, the Spanish restaurant that's on the 27th floor of the newer tower (pro tip - sit at the bar and have tapas). Rooms are comfortable and the view of the river is great with floor to ceiling windows.

The ac/fan was loud. The parking is expensive. You'd have to be really nit-picky to find anything else wrong.

Beautiful hotel with great amenities and staff ~ we stayed in the tower...corner room with great views.

A little pricey

The room was great. I loved the extra big closet and cleanliness.

The refrigerator wasn’t plugged in and couldn’t get the plug to the wall cuz it was in a case and the plug couldn’t be pulled through. Also there was a a race Saturday morning and it was sooooo loud. The desk should have warned us or given out ear plugs.

Clean and comfortable

From the moment we arrived everyone was welcoming. We arrived much sooner than expected and we were able to check into our room early which was fabulous. We had a river view that was beautiful and the bed was comfortable. We enjoyed dinner at Ruth's Chris Steakhouse as well.

There was not a single thing we didn't like. Our stay was perfect!

Everyone was terriffic!! Room was wonderful!!

Todo muy caro

Lo caro que y no ofrecen nada todo se paga no ofertan ni desayuno en fin no me gustó nada tienen que mejorar los precios para lo que ofrecen

The hotel was absolutely beautiful. I’m a Hilton Goldmember. I have been too many resorts and hotels the architect the staff the Food location was a 10 out of 10.

Love everything about the Amway ! Special shoutout to lovely waitress in rendezvous,need to get her name

My dream room would be one of the old rooms that I’ve stayed in before with the new bathrooms..ie shower door (no curtains!)that said the views from the tower are fab !

This hotel is beautiful and has so much history. You can walk to museum and arena and a few local restaurants.

Thought the $45 a day for just self parking was very excessive.

It’s close to everything

Not a very big room

Location is great

Rooms are small & a bit dated.

It was clean

The rooms are extremely small for the prices. Staff was rude and miss placed my keys with valet parking.

Shops located inside

I was placed in the old tower of the hotel. The picture they use is the new tower. That’s where I thought I would be staying. The old tower is dirty, musty, and just old. Very underwhelming

While this is a lovely hotel and we had an amazing suite…..our room and countless other guests that were in the lobby area - their rooms were also not ready and it was after 4:30-5pm. We all had to change in a bathroom and store luggage until after the concert we attended. After reading reviews after our stay, this seems to be an issue here of rooms not being ready at check in time.

Ubicación

Me han cobrado el gasto del parking de 4 días que no he usado, con el Dinero retenido con mi tarjeta de crédito que suministre el día de mi entrada. He enviado un mail, reclamando que me hagan el abono de esos 4 días, y nadie se han puesto en contacto conmigo. Ahora estoy en España y no sé cómo voy a recuperar mi dinero!!!

The entire property.

Corner shower was a bit tight…

Great location!

Clean Give them that

My lady friend was told she could smoke out the door by auto unload zone. There a car jockey kid harassed her even yelling at her for doing so. Then this kid would mock and laugh at her to harass her when she walked by their station. I left a tip coming in, DID NOT use their service leaving. Amway, please go bankrupt... May new owners solve your management issues.

Room excellent but ventilation (in two rooms) was loud.

Parking fees high for a midsized town like Grand Rapids.

The property was beautiful!

Did realize it was such a long walk to the devos place. Not a very enticing kids menu.

The hotel property was wonderful. It is beautiful, historic, in a great location, and had fantastic amenities.

The room was not clean. The powder room had a sink that backed up and smelled terribly of mold. A service panel was open enough insects and rodents could have come in the room. Several outlets did not work in the room and the carpet was pretty dirty around the perimeter. Not impressed compared to the rest of the property.

We gifted our kids wedding night here because we also stayed on our wedding night and thought the romance package advertised was perfect! To our disappointment the next day we found out that the bride and groom were never told about a food credit for their breakfast in the package and they paid extra for the valet parking that was in their package. The hotel also overcharged their credit card an extra $150 from the price I booked originally! When I made the reservation I told the front desk to use my card on file, they didn’t, they told my son he had to pay for it all and then didn’t even give them romance package I booked!! When they asked the front desk staff member at check in about the romance package booked they never told them about the food credit and were rude to them! The worst part in all of this is the customer service!!!! I called right away the next day because of this ruined gift of a special wedding night and was told to talk to a manager and email them. I left a voicemail for the manager and a detailed email to the manager and they still haven’t responded to me in over a week!! I gave them time to fix this and they still haven’t returned my call or email. I am so disappointed and wish I would have picked a different hotel with better customer service. I would not have posted this review had this made this right!

The convenience of location

The sink being in a different room as the toilet.

Loved the history and the feel

We just wanted to relax but the tv situation was outdated.

Upon walking into the hotel there is a musty wet smell that is tried to be covered up by a cinnamon scent, the cinnamon scent is not working to mask the smell. The room which was a corner view room is maybe 200 square feet and the bathroom is even smaller. Standing in the bathroom you can’t even full extend your arms before touching both walls. You could use the toilet, shower and brush your teeth all at the same time. The room did not have a fridge microwave or even an ice bucket. There were mystery stains on the bed and chair that you would think for the price you pay would be properly cleaned. In the corner room you can’t even full also see into other rooms on the same and lower floors meaning for any privacy you cannot enjoy the view and must keep the blinds closed. We went to MDRD for dinner, the food was overpriced for what it was and extremely salty. The waitress was overly pushy saying that you should order 3 appetizers on top of your main course. In the morning we walked over to the Starbucks at the JW Marriott about a 3 minute walk and were very impressed with the cleanliness and modernization of that hotel. The valet experience was the best part of our stay with friendly, helpful, and fast service, they were truly earning their paycheck with how hard they were working. Would not return to the Amway Grand and will be spending my money elsewhere for a better experience.

The property was very elegant and clean.

On one of the other rooms, mind you still not knowing about the $41 parking fee, as they left the parking ramp ended up having to pay the $41. So basically we paid $82 for parking for that room because he paid cash at the booth and $41 on the card.

I like how it was close to down town and the older feel of the hotel.

Wish they had a better gym with bigger dumb bells. Room veiw was horrible pool was little small and did not feel very warm. My wife trip fall in the bathroom. Ended up hurting her foot pretty bad. So probably won't stay again.

The view of the river and museum

Nothing