Embassy Suites by Hilton El Paso

Breakfast was amazing

No towels on my room or my mother in laws room no soap to wash hands Kleenex box empty

Excellent staff and facility

Every thing was excellent

It was clean and staff was friendly.

Na

Nice clean hotel. Breakfast was good. Enjoyed the bar as well! Great bartender works good under pressure.

NA

Breakfast was good the location was good

I didn't like that there was a ice machine on each floor and that we had to pay $10 for parking and there was no parking

Great customer service and delicious breakfast.

To much chlorine in the swimming pool

The room was not ready plus the air conditioning was not working well our front door would not shut as well asked for another room did not get one. We were there five days they could have gave us another room.On top of that we tried to eat pizza downstairs where it was cool the manager on duty was rude and not understanding at all my mother in law has cancer. Will never stay there again.

Do not stay here if you want good service.

Facility

Nothing to list

The breakfast included an omelet bar which is rare in hotels with free breakfast,.also happy hour each evening included 2 free drinks, also a plus thats usually not included. The suite rooms were very spacious with separate living roomwith couch and sitting area and the beds were very comfortable.

The rooms were not well stocked. No towels, no tissue box, toilet paper roll was almost out.

Meals are great!!!

Cleaning service can improve

breakfast was very good, omelet makers knew there craft

Housekeeping failed to give my wife and I the correct amount of towels, hand towels, wash cloths and hand soap even when I went to the front desk toe ask for some.

This is one of our favorite hotel! It’s definitely the first one that we look for it on the area we staying in the country or outside the country 💖 my grandson loves the pool☺️ to bad we have to pay for parking

The server (lady)at breakfast it’s was 15 minutes before the closing time,, she would not bring more food even when a few of us ask her☹️ this was on June also the cleaning lady even when we displayed the do not disturb sign she opened the door to our room

Notiing

The air conditioning was broke. There was black bugs in the bed We did not stay there Hotel staff told me To contact booking for redund

La chambre, le petit déjeuner, l’architecture atypique.

Rien.

La alberca y el servicio

El cuarto y el aire acondicionado, no enfriaba y generaba mucho ruido

I liked that the room had two separate parts one living room area and The bed room. Love that it didn't have window units loved that it was central air! Front desk employees was very nice . Bed comfortable. Had a beautiful view from window.

I didn't like that the bathroom was very tiny, we was made to believe we would have room service and we didn't we still had to go down stairs and pay for our food and bring it up to the room ourselves. On top of that the prices on the menue are wrong the lady that was working the bar in the lobby was very rude that Friday night and the food took over an hour for it to be done . Idk if the lady at the bar over charged or gave herself a tip because I ordered a kids meal cheese burger, a pasta , and apple pie it should have been $50 I got charges $60 the price didn't add up I asked the lady and she was of no help she just told me the prices and walked away with me standing there like ok but you didn't tell me why It was an extra $10 . Then she passed me twice and said your meal is almost done when I literally had been waiting almost 45 minutes downstairs for the food .that's not even the wait from when I ordered the food from the my room when I expected to get room service and i was let down . Food was wasn't great noodles was dried like if was cooked and left on the table for a while, food wasn't even hot . For the rice I said i should have at least got hot food.Then our front door was jammed we had push the door open with force like if the door was the wrong size or something, and it wouldn't shut we had push hard to shut the door as well . We had to pay and extra $20 for parking and couldn't even find parking on the property.

The room was nice, quiet, clean and had all amenities needed.

The fire alarm went off and it was a disaster, I am the safety Lead at my job and that could’ve been handled better. Also the door to the stairs was locked, not safe at all. Also paying for parking when it was not premium parking is ridiculous.

Treated very badly and denied access to check in to the room I paid and booked for

The staff was very rude to me the front desk on August 1st 2026 and the staff on phone on August 7th. I was denied access to any receipts stating my booking was cancelled and the hotel staff lied and stated on my booking that I was a "no show" that is not true I was not allowed to check in. the booking stated this hotel had rooms available so I booked the room and paid then once I arrived to hotel denied access because it was completely booked. I was traveling with children and had to sleep in my vehicle overnight in a place where I am not from and that was very very dangerous. I am absolutely not pleased with this hotel. I asked for a receipt and staff stated I can only give you a blank receipt which is absolutely crazy to me after paying for insurance and for the room which I never received my money back.

Breakfast was great. Breakfast staff was helpful! The area was great- walking distance to restaurants and shopping. Evening reception was enjoyable.

Had to wait for a room to be ready, unnecessary charge for parking, pool and area not cleaned well, room amenities not stocked, staff definitely could've been more welcoming and helpful.

good

service

Good atmosphere, comfortable

Room for conditioner wasn't working when I arrived.

Your breakfast was good

The restroom in are suite was dirty waited over 2 hours to get cleaned

Size of room was good for a family of six. Room was clean at check in. Good for a quick weekend trip.

For a 6 person room only 2 towels in room. Went to ask for more and was told they had run out of towels. The only one they could give were hand towels. Housekeeping took the 2 we had, was pretty challenging trying to dry youself with hand towels. As a Hilton Honors member i always stay at Hilton resorts because i know what to expect, but this hotel was disappointing. Staff was great no issues with them, but hotel is run down, we had a leaking ac, that they did come out to fix the issue, wall paper in restroom peeling off, vents all rusty. I didnt expect to see that.

Me encanta la ubicacion y lo amplio de las habitaciones es excelente cuando viajas en familias grandes, ademas tienen happy hour todos los dias.

Solo una persona atendiedo en la barra de Huevos del desayuno, puede ser un poco lento.

Very comfortable, Clean, quiet

There is nothing I can say that I didn't like about this place.

It was nice to have fresh breakfast.

I was disappointed that my room had a stale (bad)smell and the bathroom was very smelly like the had mop with dirty mop or water. They only had one waffle maker after 25 minutes of waiting i just left. The free drink from 5-6:30 i ask for red wine and it was warm which it did not taste good.

Cost

Bath tub and sink were dirty.

Open lobby and complimentary drinks at happy hour

Room service never came to my room. I had to be asking for towels and have trash taken out

My room was clean. The staff was polite and helpful. The view from the 8th floor was good. The A/C is quieter than most hotels I've stayed at. I did not drink during my stay, but I saw that they had complimentary drinks in the evening, which is always nice.

My room didn't have any bath or hand towels, just 2 small face cloths placed near the hair dryers. One of the lamps wouldn't turn on, and the WI-FI took forever to connect. The room design felt antiquated. I had two separate sinks, neither of which was located in the bathroom, nor had hand soap - the bottle near the sink is labelled body lotion. The bathroom itself was tiny, at least compared to most hotels I've stayed at.

Location is great because it’s close to family.

Room was not fully clean upon arrival. Food from previous guests were still in the refrigerator and room smelled musty.

Si

Friendly staff.

Todo exelente servicio y atencion, aparte la mejor ubicacion

Todo estava perfecto no ay queja alguna

Breakfast omelettes were good.

The tub had stains and looked dirty

LAS CAMAS,HABITACIONES AMPLIAS, SOFA CAMA, TELEVISIONES LOS ELEVADORES Y SU VISTA, EL LOBBY Y LOS ALMUERZOS

FALTA DE ESTACIONAMIENTO, LA LIMPIEZA NO LIMPIAN BIEN MUY POLVOSO, LAS ALFOMBRAS DE PASILLOS, EL BAÑO POCO CHICO

The room was spacious and comfortable.

The jacuzzi was not in service.

Staff was great very kind and engaging.

I had no bad engagement everything was great

Location

Online it said 2 room 2 queen bed and that was a lie. It was o ly one room and 2 full beds.

Indoor pool Great breakfast Nice ambiance Helpful staff

Mold in toilet tank

Location and the room have a good space

Leaking faucet in bathroom

Location was ideal. Property was clean.

Nothing. It was perfect.

Todo estuvo espectacular

Great service

AC little noisy

Excelente hotel, habitacines cómodas, personal muy amable, rico desayuno, todo muy bien, definitivamente me volveré a hospedar en éste hotel.

Everything

Nothing

The staff was amazing! They went over and beyond to help me feel comfortable.

The cleanliness of the hotel rooms were not up to par. The sheets had stains, the room had an odor, and the tables weren’t cleaned. The issue to me is both rooms we were given were the exact same way.

Front desk staff was very welcoming and caring to all our needs

Very clean

The jacuzzi was not working which was the main reason why I booked the room here

Ran out of some of the food options at breakfast by 10 on Saturday and Sunday

Have all drinks options available during happy hour, or at least more than one beer option, Budweiser was the only option

The breakfast was amazing everything hot, also you can have omelet made by a chef, the house keeping was very friendly.

We stay in here in 2 times the first one was perfect but the second visit the room they give us had a Smell of cigarette we tell to front desk and they give us a new room, no Smell but once in the room the outlet next to the beds wasn't working, the telephone wasn't even connected i mean the line no to the electricity

Breakfast was good! The rooms were nice and clean! Highly recommend!

I wish the pool was open later but thats just my preference.

Breakfast! Maintenance staff! Reception staff.

The floor was stained, room was HOT, fire alarm was hanging off the wall, very dusty, found an object left by a previous guest, and there was mold in the A/C vent.

Everything was excellent 👌

The pool was pack, they should check that every individual in the pool is a guest of the hotel. Because I saw a group of people just walk in the hotel straight to the pool.

Everything.

N/a

No much to like! The management needs to train the staff. The fire alarms went off and no one was able to stop them for about an an hour. We were told to evacuate and then told to return to our room. The room needed maintenance. The sink was cracked and the tub damaged. I expected more of embassy suites. I would NEVER stay there again.

Untrained staff for emergency events. Lack of maintenance in the room.

Everything

Parking lot full always

Lo que más disfruto mi familia fue la alberca

Breakfast

Paid parking

Location and bed and pillows comfy

Breakfast ends too early! Vacationers like to sleep in and breakfast ends way too early.

To esta bueno

Nada

Right next to a lot of places

Right off the interstate

Remote control low in battery

Breakfast menu

Es bonito y bien ubicado

El baño tenia gotera y era pequeño

Room as always and the breakfast

Property was very nice, good location, nice amenities.

The parking

Desayuno

Cobro de estacionamiento

Breakfast and evening happy hour Clean and safe environment

LAS HABITACIONES SON MUY CONFORTABLES, EL PERSONAL ES MUY AMABLE Y EL DESAYUNO ES SOBRESALIENTE ES MUY VARIADO, LAS PREPARACIONES AL GUSTO SON EXCELENTES!

Close to everything and the staff was so friendly and helpful.

It was Amazing

Breakfast time was only till 9

Good Location

Bathroom sink was not cleaned to our standards, hair in sink

The breakfast

The restroom to small

The staff was excellent. They went above and beyond. I forgot my phone charger and was hoping to buy one at the little store, they didn’t have one, but the staff member went looking and found one that she lent me. The charger had seen better days, but it did the job. I really appreciated it.

N/A

Personal amable, muy bonitas vistas al interior. Alberca y Jacuzzi muy cómodas para convivencia familiar

El pago por usar estacionamiento

Ubicacion

El personal que apoya en los desayunos, en especial la mujer, con un pésimo trato, como si nos debiera el desayuno o no shiciera un favor. La persona del aseo, solo lo hizo uno, el siguiente nomas tendió las camas. El costo incluye el desayuno, pero con el trato de la cocinera quizas vale ahorrarselo