W Los Angeles – West Beverly Hills

Not the quality what i expect from the W hotel

rooms

We had a great experience at the W Hotel in Westwood. The hotel is in an excellent location, and the service made our stay particularly memorable. A special thank you to Hector at the front desk. From the moment we arrived, he was welcoming, professional, and genuinely focused on making sure we had a great experience. Hector went above and beyond by providing us with a significant room upgrade, which was greatly appreciated and made our stay even more enjoyable. What stood out most was his level of customer service. He was personable, attentive, and made us feel like valued guests rather than just another reservation. Excellent hospitality and a great stay. Thank you, Hector, for taking such good care of us. We look forward to returning.

Our AirBnB host didn’t show up and we got into town at midnight after a 7 hour drive and couldn’t make reservations through Marriott.com and were on hold for 46 minutes with Marriott reservations. We had previously stayed at the W in Westwood so we decided to just show up and see if they had any rooms available. Upon arrival, we were greeted by Mr. Brewer at the front desk. He immediately understood what we had gone through and in his most calming and empathetic demeanor got us booked into a room and helped us get past our difficult experience. Anyone could’ve checked us into a room, but it was the kind and understanding way that Mr. Brewer handled the situation that made this a great Marriott experience for us. We got past the frustration of the 46 minute hold on the phone and thanks to Mr. Brewer’s excellent service, once again became huge Marriott fans and will definitely stay at this W again!

Courteous staff

⭐⭐⭐⭐⭐ 5/5 Stars What a fantastic stay! From the moment we arrived until checkout, the hospitality at the W Los Angeles West Beverly Hills was outstanding. We stayed in a beautiful 12th floor corner two bedroom suite, and it exceeded every expectation. The suite was incredibly quiet with beautiful views, lots of natural light, and plantation shutters that let in plenty of sunshine while still giving us privacy. The air conditioning worked perfectly, which is a huge plus during the summer, and kept the suite cool and comfortable throughout our stay. Every member of the staff was exceptional. From the valet to the concierge, the front desk, Roger with the bell staff, housekeeping, the pool attendants, and the restaurant team, everyone was friendly, welcoming, professional, and always smiling. Everyone in housekeeping greeted us with a smile and a friendly hello whenever we passed them in the hallways. You could tell they genuinely cared about making every guest feel welcome. The pool was beautiful, peaceful, and relaxing. The staff was always there with fresh towels and attentive service, and the music was always on point. It created the perfect atmosphere to unwind and really added to the overall experience. The food was another highlight. We enjoyed both the Living Room and the Beach House by the pool, and every meal was excellent. The menu offered plenty of fresh, healthy choices, and everything we ordered was delicious. The service in both restaurants was outstanding. A special thank you to Harmony at the Beach House outdoor bar. She was warm, friendly, attentive, and made every visit enjoyable. Especially, a heartfelt thank you to Daniel in Sales and Marketing. He is one of the warmest and most welcoming people we have met at any hotel. His kindness, professionalism, and genuine hospitality made our stay even more enjoyable and truly made us feel at home. The location is fantastic. The hotel is tucked into one of the most beautiful neighborhoods in Los Angeles, giving you a peaceful, upscale setting while still being just minutes from everything. It feels like a relaxing retreat, yet Westwood Village is an easy walk, and Beverly Hills, the Sunset Strip, Santa Monica, and many other iconic destinations are just a short ride away. Thank you to everyone at the W Los Angeles West Beverly Hills for making this such a memorable trip. We cannot wait to come back and would highly recommend this hotel to anyone visiting Los Angeles.

I stay at this particular W about 6 months out of the year for work. Edwardo and David I. Always take care of me at Valet. They are always moving with purpose, professional and I can tell they love their jobs. I’m always pleased when I pull up to the hotel and see them working bc I know it will be a positive experience for me. Thank you, gents!

W Los Angeles - W Beverly Hills is THE PERFECT SPOT stay on trip to LA with the family. Our family of 5 had a great time during 3 days there. Easy to get to things we wanted to do, great area to walk around too…few blocks to UCLA campus, grocery stores, and dining. Food at hotel was really good…breakfast doesn’t get any better than here and poolside eats were good…had tacos and chips/guac. Cannot recommend this location enough. Loved our stay!

Hilariously named hotel. Not at all in Beverly Hills. Good Westwood village location close to UCLA and good coffee and food. Very nice upgrade to 2 BR suites little tired but comfortable. Appreciated upgrade and honoring request not to face Hilgard but the lower roof between two wings of hotel. Big construction. Next door and 6 am wake up from trucks beeping going backwards for 1 hour. Decent Expedia price but high resort fee and taxes made room about $100 more a night.

We checked in to the W late at night, but received great service. Thanks also to Brewer at the front desk who was especially good to us. We appreciated the rooms, the beds, the beautiful bathrooms, the valet service. Thank you for a wonderful stay!

I am giving our favorite Westwood hotel, the W on Hilgard, five stars for the location, and for the people. We have frequented this property for nearly a decade. Its proximity to UCLA is unmatched, and we have come to know some of the valet, front desk, and wait staff by name. Special shoutouts to Edgar and Lin up front, and Jill on the pool deck. Edgar and Lin always take good care of us, and Jill is a lovely person who works hard to keep everyone out by the pool happy. The only negative during this stay was a failure to manage the crowd at breakfast, and this was no fault of the employees. Joseph P. was hustling! They must be short-staffed, as the servers were slammed, doing their own bussing, table setting, greeting, and serving. Too much. But the coffee and food was excellent. Prices at the hotel are high across the board, but that’s LA for you… and again - can’t beat the location btwn Beverly Hills and Santa Monica. Supply and demand!

Conveniently located, street parking, pool and bar, friendly staff

Everyone was welcoming, accomodating and helpful There is perhaps room for improvement in the F&B department, however the service received from staff was good. Room was clean and spacious. Nice Gym. Upon request they will send up a coffee maker to your room.. Laundry service was good Thank you

Restaurant menu is very limited, breakfast is just ok. Feel corridors need more light and soundproofing needs to improve.

I’ve stayed at the W in Westwood several times over the past two years, and it never disappointed. The location is hard to beat — close to UCLA and the medical center, with plenty around to walk to. What really stands out is the staff, who always go out of their way to make each stay memorable. I celebrated my birthday and my graduation here, and even spent a week of the kids’ summer break at the hotel — and we loved every minute of it. I’ll be back whenever I’m in LA. Absolutely love their Mega and Fabulous Suites!!!

The hotel was Centrally located on the border of Beverly Hills. Featured a spacious room and had a great front desk. By far our best experience with our server, Junior, at the Beach House bar. His service was impeccable and he went above and beyond the call of duty for our family

Old and tired. Far too expensive for what you got. Like a Travelodge star 3. The prici g once you get there is insNe. UDS70 per night to park my car. USD20 for 1 teabag.

Clarkia cocktail is the next big drink. Love it. Big shout out to Daniel from W Hotel Los Angeles for creating in the spirit of nearby UCLA botanical garden where they grow iconic Clarkia flowers. W is a hidden gem oasis in West LA steps from main UCLA campus. Escape to the beach house in Westwood for tasty cocktails, friendly service and a pool/garden setting.

Very nice hotel. The staff made the visit Amazing people ! Rooms were lovely ! Not luxury tho . Close to UCLA . It would have been 5 but getting to the pool area for slightly disabled is not easy !!! They should improve that The bathrooms at the pool were sort of like ones at a gas station. They need improvement . Otherwise a nice stay !

They were lovely at check-in and offered a $50 per day breakfast credit for our Marriott Platinum status. We discussed it as a family, agreed that we would use that and accepted. They said the credit would show up at the end on our bill. Well....it didn't. I called and a lovely girl said no, sorry I can't help with that because you already received 1,000 (worthless) Bonvoy points. I asked to speak with supervisor. Not available of course. I expressed my displeasure. She said the supervisor would email me and told my to "have a nice day Mr. ...", just DRIPPING with insincerity. Of course, I haven't heard anything from a manager.

Stayed here 4 or 5 times. Always leave with a feeling that the stay was not long enough. Great team of talent across all areas of the hotel. Rooms a re so spacious and fitting of am elevated W experoemce..Outstanding location for work and exploring LA. Will be back in two weeks and really looking forward to it.

I recently had the pleasure of staying at the W Los Angeles West Beverly Hills, and I truly cannot say enough wonderful things about my experience. From the moment I arrived, the level of service was exceptional. The entire team goes above and beyond to make you feel welcomed, valued, and genuinely cared for. It’s clear that this property takes great pride in creating a personalized and memorable experience for every guest. A special thank you to General Manager Mike Powers, whose leadership clearly sets the tone for the entire hotel. His commitment to excellence is evident in every detail, from the warm, attentive service to the seamless, elevated experience throughout the stay. The hotel itself is beautiful, well maintained, and perfectly located. Housekeeping is spot on! Every interaction with the staff felt thoughtful and intentional, and it’s rare to find a team so consistently kind, professional, and proactive. As a Marriott Bonvoy Platinum Elite member, I’ve stayed at many properties, and this one truly stands out. The team doesn’t just meet expectations, they exceed them in every way. I am incredibly grateful for such a wonderful stay and look forward to returning again very soon. Highly, highly recommend.

Good size rooms. Clean, house keeping visit everyday, clean towels, etc. Good restaurant and bar, also pool was clean with clean towels available. Great location for Beverly Hills and shopping. Friendly and Informative staff available. A $35 card gives Internet and a $10 uber credit per day (March 26) Fresh coffee and cold drinks on reception. Room kitted out with fresh bottled water daily and a full mini bar.

Beware $149 x 2 (march 26) was pending on my bank card this is for any damage and use of the full range of mini bar, this was only pending and not used. There is no tea/coffee in the rooms but if you ask they will provide one. The windows could do with a clean as the view is lovely.

Eduardo and David I are the best. I've stayed at this hotel over 30 times. Every time I show up these guys are professional and always greet me with a smile. They're the first contact upon arrival and it makes a huge difference!

First time back in 15 years. Great experience and the hotel is much more quiet and refined, compared to when it was a Starwood property. Loved the pool and Beach House restaurant. Amazing and convenient location to West LA and UCLA. Kat A. was stellar at check-in and upgraded our room to get us more space and a serene view of the neighborhood. We’ll be back!

Was lucky enough to get a room last minute for a business trip and Edward made this temporary stay unforgettable for me. Had a very stressful day and he made my check-in very smoothly and went above and beyond with a room upgrade. Thank you!

I like shower and good comfortable bed

Windows shatters very old also super expensive food

The location to UCLA was excellent. The staff was VERY kind.

Limited hours for the outdoor restaurant and limited services by the pool. But assume it will get better as we get closer to summer.

Had an ok stay here. I was traveling on business and they upgraded my room to a two bedroom penthouse suite which was super kind. I have Ambassador status with Marriott so they treated me mostly nicely. Pros and cons. Pros were the day time staff was friendly upon check in and the night time staff not super friendly or helpful. I had issues with room service as the online menus did not work on the QR code and there was nowhere else to review the menu as it was later at night. I had to call three separate times for a paper menu and the staff pushed me around a lot. I explained to them I was getting a bit annoyed. My room was ok- in theory a room upgrade is nice but the television in the primary room did not work. It was basically set up like a screen projector and didn’t connect to cable or apps or anything. The living room tv also did not work. And there was a huge wet spot around the bed with very very soaked wet cold water which kind of creeped me out meaning every time you got in or out of bed your feet or socks got wet. I ended up attempting the gym which was pretty small and got very crowded so I ended up just doing cardio which was fine. I kind of thought given it was Los Angeles the gym may be more of a focal point. I made do. All in all it was an ok stay and I think some things could be improved.

Great business hotel if you want to be in West LA/near UCLA. Directly across the street from UCLA. Easy walk to restaurants and shops of Westwood. Easy commute around West LA/Santa Monica area. Service has been good. Good upgrades for high status level at Bonvoy. Rooms are nice--a little dated but suites are fantastic with space and places to work, play, and sleep. Nice gym but gets credit.

Just stayed here with my family and couldn't be happier. The staff is incredibly warm — special shout-out to Director of Welcome Office Serkan who made us feel right at home. Rooms are spotless and stylish, location super close to Westwood. Kids lived in the pool, we loved sunset drinks on the rooftop with LA skyline. Everything screams classic W energy. Will definitely return.

I was in charge of arranging accommodations for 12 doctors, and 3 of staff (including myself). Our situation was unique in a way that I couldn't give up all of the details regarding our needs, because our list of people wasn't complete until the very last minute. Brandon Henderson was my contact, and he was great. He explained everything, and walked me through what was needed on his side. He worked with me for days getting contacts signed, dismissive l finalizing our rooming list, and getting me quick answers whenever my organization had questions. When you have someone that is attentive, quick responding, and knowledgeable, trust me when I say it makes your life a whole lot more enjoyable. Once the technical part was complete, I was then introduced to Tyler Johnson who would be our contact at the hotel. I immediately needed her assistance as we were still adding and deleting names from our list. She was on it right away. I never had to wait more than a few minutes to an hour for results. Thank you again Tyler. Somehow, one of our staff wasn't added to the rooming list when they arrived, and all it took was one phone call to Tyler and she fixed the situation in minutes. That made my member very happy. When my members are happy, I'm happy. I have to give a good word for all of the supporting staff, because they were great as well. From the crew out at the curb, the waiting staff in the restaurant, and the crew at the registration desk, our experience was, without question, WONDERFUL!!! Thank you all again for the great experience. We look forward to staying at your hotel in the future. Location was perfect, quoted price was better than all of the others, value for the dollar was more than acceptable, atmosphere was inviting, rooms were very clean, noise level was non existent, and we had a really good time.

The W made our Christmas vacation so much more special. To start the greeting in the lobby was so warm and hospitable. Daniel Bruington was a stand out amongst the staff. His poise and charisma made us feel right at home. The suite was exactly what we needed. Perfect amount of space for us. Clean and cozy. Both the restaurant and pool bar were a treat. Michigan winters are not to be taken lightly, so my family enjoyed the warm sun on their face relaxing at the pool. If you're looking for a hotel that is central to everything LA, this is the place for you. It took us no more than 20 minutes to get to where we needed to go. A quiet and cozy sanctuary in the heart of Los Angeles. Worth every penny. I must give one more shout out to the amazing staff that made sure my brother got his important documents back after they were left in his room. They went above and beyond for us and we are forever grateful.

I travel a lot for work and always look forward to staying at thr W Los Angeles in West Beverly Hills. The location is great (lots of walkable restaurants) and the rooms are spacious. The people who work there are always friendly and warm and make a habit of remembering repeat visitors. Kiara at the front desk goes above and beyond to make me feel welcome and appreciated as a guest. She is personable and friendly - and has really made the W my hotel of choice.

Overall, a decent option when staying in Los Angeles—but it’s important to set expectations. Despite the name, this hotel is not really Beverly Hills. “West of Beverly Hills” would be a more accurate description. It’s firmly in the Westwood neighborhood, and extremely close to the UCLA campus, which makes it convenient if you’re visiting UCLA or the medical center. Getting to actual Beverly Hills takes a bit of a drive, though—as always in LA—that largely depends on traffic. The staff was friendly and welcoming, which was a positive. However, the hotel itself feels somewhat dated, particularly the rooms, and the overall atmosphere felt a bit empty. The departure of the steakhouse seems to have left a noticeable gap, contributing to the quieter, less vibrant feel of the property. In short: fine for a functional LA stay or UCLA visit, but not the experience one might expect based on the Beverly Hills branding.

The room

The toat bag scared me. No lock on bathroom

I recently stayed at the W Hotel in Los Angeles for a few nights (1/12/26 - 1/14/26, and what truly made the experience memorable was the incredible customer service, especially from Kiara. I loved how the staff went above and beyond to make us feel valued and at home. Everyone was friendly, from the concierge, valet, and housekeeping.

My stay was short for business, but relaxing. I enjoyed the size and the soft colors of my room. My travel agent booking app mentioned a sauna, I believe it is a mistake on the agent's end. I would have loved to use it before winding down... I will definitely use the pool when the weather is warmer and not windy. A little detail: I would ask to double check the heating of the room. I raised mine to 80, but had still fresh air coming out. I like a warm temperature before sleeping or getting off the shower. Other than that, I liked the space, the modernity and the cleanliness of the hotel. Thank you, Hotel GM Mike Powers, and your team for your warm welcome and follow up.

The front desk people were very nice. When I complained about the dirty carpet, they had housekeeping call me. the room was spacious.

The room was very worn. The carpet was dirty/stained. House keeping explained that they had tried to get the stain out but they were not able to. The wall paper in the bathroom was torn. The shower was not up to par. You had to walk in to the shower to turn the water on and you got et in the process. There was not a place to put cosmetics, even thought he room was spacious. The bedside lamp was placed far away from the bedside. We were in LA for our son to receive medical care, the refrigerator was small and full of alcohol. The corners of the entire hotel were dirty and needed painting.

I stayed at the W Hotel Los Angeles on April 20, 2025, and had one of the most disappointing hotel experiences I’ve ever had. When we arrived, we didn’t have a reservation and asked the front desk about availability and rates. After being told the price, I mentioned that I could see a lower rate online at the Marriott App. The front desk employee — in the presence of the manager — suggested that we book the first room online and show him the rate, and he promised that the second room booked directly with the hotel would be charged at the same price. We followed his exact instructions, trusting the hotel’s word. However, at check-out, when I asked for a zero-balance receipt, I noticed that the second room had been charged at a higher rate. I immediately raised the issue, but the front desk agent said he couldn’t help. When I asked to speak with the same manager who witnessed the agreement, he admitted he remembered everything — but still said he couldn’t do anything because the employee who gave us the rate wasn’t there that day. Frankly, I found that response shocking and unacceptable. The suggestion came from their own staff, and we acted in good faith. The manager’s refusal to take responsibility showed a lack of professionalism and integrity. I later contacted Marriott Customer Care and opened a claim, but despite following up several times, I received a negative response and no real resolution. This is not about the amount of money — it’s about honesty and respect for guests. I have always trusted Marriott for its service standards, but this experience completely changed my view. The way both the staff and the manager handled the situation was dishonest and disappointing. I cannot recommend this hotel and sincerely hope Marriott reviews this incident to ensure other guests are treated fairly in the future.

Te luidde muziek aan het zwembad, enkel beglazing en dus minste lawaai van op straat hoor je in de kamer. Dat is allemaal nog ok, maar geld vragen voor Wifi in 2025 is belachelijk. Zeker als je al 350 euro per nacht vraag voor een kamer.

Betalen voor wifi is belachelijk.

Basic hotel with rip off price and fake thermostat in room. This is just an average hotel in a college neighborhood with. Beverly Hills price tag. The thermostat in the room doesn’t work. The temperature is controlled by a computer.

We were delighted with our stay at the W Hotel. We stayed for several days, and our room was spacious and well furnished. Housekeeping kept it immaculate, and everyone on staff was extremely cordial and helpful. The location is very convenient, as it is close to the UCLA campus and Westwood Village. Shopping and restaurants are within easy walking distance, and it's just a short drive to Sunset Blvd. or Wilshire Blvd., yet it is still a quiet location with a neighborhood feel. One drawback is the lack of an indoor restaurant. The outdoor restaurant near the pool is very accommodating, though, and we found room service to be very prompt. We definitely hope to return on future trips to L.A.

Needed an Uber for everything.

Staff was great! Location was perfect. The rooms could use some new furniture though. Other than that no complaints.

My family and I just wrapped up our sixth or seventh stay at the W Beverly Hills, and once again, it was fantastic. The reason we keep coming back is the people. From the moment we arrive we’re treated like family. The staff is genuinely welcoming and attentive, always making us feel at home. The property is clean, the restaurant has good food, and the room have all the necessary amenities. I do want to call out one person who consistently stands out: Daniel Bruington. Daniel has been taking care of us since our first visit, and he always goes above and beyond his call of duty, whether it’s answering questions, handling special requests, or simply checking in to make sure we’re comfortable. He does it all with kindness and a positive attitude and makes us feel valued. Plus he always seems to know exactly how to make our stay better. We really appreciate the staff, the property, and Daniel's exceptional service. It’s because of the people there, and Daniel always going the extra mile(s!) that the W Beverly Hills is our go-to any time we're in LA.

Close to UCLA campus

Nice location.. beautiful room…restaurant and shopping nearby

We had an A plus experience. Sales manager Brandon Henderson was always responsive and available and worked with his highly agreeable and enthusiastic staff to ensure that we would have a comfortable and entirely pleasurable stay. The entire staff, including Brandon, manager Brewer, Britlynne, Joe and DJ, to name a few, treated us so nicely. The hotel itself is beautiful and the poolside area is so comfortable. The rooms were spacious and well appointed, and our room had a beyond beautiful view of West LA. So many of our guests enjoyed dining outside, and they all found the food to be delicious. Poolside service for food and drinks was super easy. All staff members were extremely friendly. We did learn of some wedding attendees having trouble securing rooms not only for rooms in the room block, but for rooms before and after the room block time. Two attendees left items either by the pool or in the room after checkout, and both times these items were identified and returned promptly to the owners. Everyone loved the location of the hotel as they were able to enjoy dining at the many restaurants within walking distance in Westwood Village, as well as walking through the beautiful UCLA campus and botanical gardens. We certainly view the W hotel is our home away from home when in West LA, and we know that so many of our wedding attendees felt likewise as positively about their experience.

This was my second stay in 2 months. Hotel is old and outdated. Rooms are in poor condition - beds uncomfortable, pillows just awful, walls dirty and scuffed, bathrooms from the 1980s. Our room wasn't ready at 4 pm... we were given an accessible room which had the worst shower I have ever seen. Water went everywhere, and I do mean everywhere. That must have happened many times before, based on the terrible condition of the bathroom. I would never stay here if it weren't close to UCLA.

Clean safe walkable

Safe clean friendly helpful staff

My mother had open-heart surgery at the Ronald Reagan UCLA Medical Center. I needed a hotel within walking distance, and honestly, the W was the only hotel with rooms available. From the moment I checked in, every single employee was helpful, courteous, and gracious. I was blown away by how amazing they all were. In particular, Britlynne was such a pleasure to speak with. I love the attention to detail I found throughout the hotel. From the carpet inside the elevators changing to reflect the time of day (Good Morning/Good Afternoon/Good Evening), to the micro-copy on the telephone in the room ("whenever whatever"). The artwork throughout the hotel was stunning. In the gym, I found cold water, cold towels, and fresh green apples (the perfect after-workout snack). My mother was in the ICU during my entire stay at the hotel, and I have to say that they really helped me through a difficult situation. I would 100% recommend this hotel, especially for people with loved ones in the hospital.

For the last year I’ve stayed here at least a handful of times per month and hands down the best customer service! Location is in heart of Westwood, safe and walkable. Work travel can be exhausting and having a place on the road that feels comfortable, clean, familiar, with amazing customer service really goes a long way. Staff members welcome me by name and go above and beyond to make my stay comfortable. It’s truly “whatever, whenever” at this W hotel. Richard, Lin and Serkan truly demonstrate top tier customer service. I would absolutely recommend this hotel to anyone looking for accommodations in the area. I will always stay here when possible even drive a little farther from my meetings to be a guest here!

A very comfortable hotel situated in a superb area with nearby restaurants and the botanical garden for a relaxing stroll,a must visit if you happen to be in Beverly Hills.

W hotel West Beverley hills. The check in was prompt and nice to get upgraded. Good points: very nicely decorated room. Love the bathroom and the living room that came with the upgrade. The lobby area is quite different to what I have seen in other W and very modern with interesting design, art work and furniture. Shower was great but would have loved a rain shower give the hotel tier. Bed was nice and comfy. Nice touches like wireless phone charging station. Love the gym especially the cool towel area and bottled water. Really helps with intense gym experience Points need attention: There is no coffee maker inside the room thought they service coffee at the lobby but starts around certain time i.e 6am Room service is non existent so i could stratify my midnight cravings which I didn’t expect for a hotel this level. Only one restaurant in the premises which happens to be outside so beware of warm sunny days and make sure you put on sunscreen. Note: One star less due to the room service, coffee machine and of course missing indoor onsite restaurant.

Personnel was amazing and attentive. I ion was gorgeous (:

Nice hotel, clean, staff very polite. Only disappointment was that the bathroom was very small , the toilet to close to the tub.

Pas grand chose. J’attends d être remboursé par Booking

L’odeur dans les couloirs dans la chambre. Pas de petits déjeuner ni de restaurant. Pas de rideaux occultants. Impossible de dormir avec le bruit de la climatisation. Hôtel très froid et calme. Sans âme. On dirait des appartements d’étudiant. Le mobilier est très bas de game. Rien n’allait

Pool and restaurant were great. The beds were very comfy.

Fantastic experience from start to finish. Karla, Britlynne, and Daniel were tremendously hospitable and even prepped a little birthday surprise for me. Their kindness was authentic and I’m looking forward to visiting again soon!

If you are searching for a hotel near UCLA, Westwood, Beverly Hills or Hollywood- stop right here and book! This is truly our favorite LA hotel for so many reasons. We just completed our third stay and already have our fourth and fifth booked. Here’s a list of highlights: 1- the people are all the friendliest and most thoughtful customer service people we’ve encountered (even compared to the Fairmont and other five star hotels) 2- A basic room is extremely large and offers a separate bedroom with door, living room with desk/dining table and refrigerator/bar area (and very comfy beds with quality, smooth sheets). The suites are amazing!! 3- Lounge areas- there are several very nice areas to hang out with friends or family without feeling like you are in the main lobby area. There is also a brand new lounge area that was just added as part of the front entrance remodel. It is SO cool!! My designer wife loved hanging out in there the most- the colors, furniture and lighting are really awesome. 4- Beachhouse restaurant- this can’t be emphasized enough. We are NOT a hotel restaurant kind of couple, yet we ate dinner at the onsite restaurant 2 out of 3 nights as the food was phenomenal. It’s an upscale Tex Mex kind of menu with really interesting dishes. It also has things like oysters on the half shell. Highly recommend the nachos! There is also a really nice upscale 2nd bar on the other side of the hotel with tons of seating. 5- Great housekeeping. Shout out to Lidya!! Some other things to note: This hotel hands out free bottled water like you wish all hotels would do -but don’t. Valet guys are really great. You will not be waiting to get parked or retrieve your car. The hotel has concierge (which we didn’t need). The location for anyone going to UCLA or Westwood can’t be beat, but it is also very central for going to Hollywood, Santa Monica, Venice, etc. without having to be around those crowds all the time. (It took us 13 min to drive to SM.) The pool area is very nice although we didn’t use it during our stay. It is private and has very nice loungers and cabanas if you are into that. The hotel is very kid and pet friendly. They have nice dog treats and one day they were making root beer floats in the lobby for guests. We will absolutely return to this hotel every time we come to LA.

All restaurants were closed. Although the pool was open, the area around pool was under serious construction. Breakfast conducted of a tray of pastries and coffee and hot tea. Location is great and valet was excellent. Our room was not ready at check in time.

I cannot recommend this hotel enough! The check in experience was amazing, I talked to Brewer and he is fantastic. He made me feel very welcome, got me extra water bottles, truffles, a handwritten card and even upgraded me to a suite on the highest floor. He was very sorry that all food options were closed inside the hotel (I haven't planned using this so no problem for me) but hotel staff has prepared some flyers with nearby locations for breakfast and dinner which was really appreciated. The suite was fantastic, it was very large, everything in there what I needed. Separate living room with fridge and more free water. Bed was really comfortable and I loved the wireless phone charger and that their alarm clock was also a bluetooth box which could be connected to my phone. Bathroom also spacious, the water pressure in the shower was incredible, even in the 15th floor - it felt like a massage. Whole suite clean and quiet. I also loved the little details like changing the footmat in the elevator from saying "good morning" to "good afternoon" or "good evening." The invoice was sent on the last day via mail which makes check out really quick - just leave the key card in the box and that's it. Location is also great - LA is a big city and of course you need some time to get to whatever you want to do but hotel is in a safe area and in the middle between Santa Monica and Hollywood which was very convenient for me. I would definitely recommend this hotel and would choose it again.

Lovely

Beautiful hotel with great location. It was very easy to get around the city from this location. Safe neighbourhood and quite a few options for eating out. Amazing staff!

Great location and the staff was great. But... no restaurant or bar available onsite. Lobby bar... closed. Pool bar... closed. Room service... nope.

Great decor. Wonderful room, good morning coffee and pastries, lovely pool

No restaurant, no spa, parking was WAY too expensive

Tout était top! Et mention spéciale pour les pâtisseries offertes le matin dans le lobby: dignes des meilleures boulangeries françaises! Le personnel a également été très attentif et sympathique.

The front desk Gabby jarquin was amazing and really helpful and made our stay very pleasant . Every time we asked for something she was quite to respond with a beautiful smile.

There was no restaurant or bar service due to renovations and that was not included in the Expedia profile.

Richard was a great host and took care of us well.

I used to enjoy here, but because STK and their restaurant by the pool has been taken out, it isn't the same anymore. I have stayed here a few times before and I always enjoyed it. Their breakfast by the pool was one I emjoyed and the dinner at STK as well. It was vibing then! Staying at this caliber of hotel without access to a restaurant has changed the vibe of the hotel tremendously. I am giving higher rating than I would because the staff on the front desk and valet are great, hence a better rating. Otherwise, it would have been so much lower than normal. It's a shame because the location is great! Center to Westwood/Century City / Santa Monica / Beverly Hills.They better get a good restaurant to replace STK that left them, or it will be very sad to see this deteriorate. Valet parking guys were great.... Parking is fairly high, valet parking only, so be ready with this too! I don't know that I will be returning very soon, until I know they will have a Restaurant in house in place.

It would have been nice to know ahead of time that they had no restaurants, room service or any kind of bar before booking this, my worst stay at a W ever

Nice hotel

The entire staff was absolutely marvelous, approachable, kind and ready to assist. Brewer and Katherine at check-in, Yolanda and Sandra room service all were amazing and provided the best customer service and made us all feel at home! My son loved you all. Seriously THAT good! Thank you, #709 😊

Great stay! Will be back

NO FOOD - NO RESTAURANT (currently) I've tried. Many times. Like the other reviews, this place use to be nice, but it's just not now. The last couple of times there have always been issues. The window wouldn't close, the AC was loud, the heat didn't work (2 different rooms, 2 different stays, as I was a regular). They did provide me with a space heater which was nice - maybe 2 stars over that... But really, you can't charge well over $350 a night and have no food pantry or market, only a mini bar of a few items-massively overpriced and annoying to have to wait for someone to put the expense on your hotel bill so you can properly expense. There was a restaurant setting up (Samuri), but they must have pulled out of the deal - noticed last visit. It's too bad, all the restaurant staff and front desk people are very very nice. But you need to offer food for the rate price. Get a market or pantry at least for grab and go. It's cheap to not offer this. When they did offer breakfast it was outside and food got cold quick... even with patio heaters. I'm just done... even though I was a regular (and could have continued as one) - as I come to UCLA Med center every 6 weeks. Frustrating, because it's so convenient to stay here from a location perspective. But, the little things they could correct are just so easy - and they don't or won't. Adios - from a regular!

If you are a Marriott Bonvoy member, skip this one…worst experience. If you have a reservation, call ahead to see if The W has food & bev service. We arrived for our 9 night/10 day reservation, they did NOT have any services (NO coffee, water, food, nothing). This is NOT a good Marriott partner, nor reflects positively on the Marriott & W brands. This was an absolutely horrible experience. We did not receive any communication ahead of time about this major issue. We in fact received numerous emails from the hotel (+ directly from someone at the hotel responsible for welcoming guests) promoting their restaurants/food, bar, poolside services, etc. We were shocked when we arrived. Why didn’t anyone call us to let us know about this significant issue?!? Really?!? Upon our arrival, it was suggested we could door dash food to the hotel as an option. NO help offered at all to find another hotel, find a solution, etc. We just spent ~$50 for Rideshare & then had to immediately figure out a plan B, ie find another hotel w/availability, recall Rideshare (& spend another $30 to take us to the next hotel). This was NOT easy to find a last minute 9 night/10 day stay in LA. Nor did we have time to deal w/this after a 5-hr flight. This was a horrible Marriott experience. I would/will NOT recommend. And zero help after the ordeal…just a note from The W saying, sorry…hope you try us in the future (really?!?).

I liked the receptionist and valet guys. Otherwise a lot of things were terrible in this W hotel.

Please note that this so called luxury hotel, doesn’t serve food and beverages due to the fact they had broken agreement with STK. NO BREAKFAST/Lunch nor dinner. The rooms are very old fashion and had old technology on the AC system which sounded like a generator all night.

Our stay here was perfect. The hotel staff were very attentive and kind. Katherine S. made sure to make our stay perfect.