Catalina Hotel & Beach Club

Los servicios que ofrecen en general todo buena ubicación, buena habitación y desayuno.

No hacían limpieza ni cambiaban las toallas a diario, en mi estancia no hicieron limpieza y tuve que pedir varias veces toallas limpias, y otra que dejan víveres pero no te dicen que te cobraran lo que uses, esto deberían de avisarlo. Por ahora no he recibido la devolución del deposito en garantía que deje y ya llevo más de 2 semanas que salí del alojamiento.

We booked the penthouse suite and the first night was great. We stayed for 3 nights and we only had room service attend to us maybe twice out of our whole stay. The breakfast was good but it was not included.

I did not like the service and how inattentive they were. We had to walk to the building over to get more towels and toiletries for our room. The pool was dirty and had lots of hair, bugs, and small trash in it.

Realicé esta reserva con más de dos meses de antelación y, al llegar al hotel, nos solicitaron una fianza de 100 $. Al intentar realizar el pago mediante el datáfono, este no conseguía leer nuestra tarjeta. Ante el problema, intenté buscar diferentes soluciones. Pregunté si podía pagar la fianza con la tarjeta que tengo en el móvil, pero la recepcionista me dijo que no. También ofrecí realizar una transferencia bancaria y dejar los 100 $ en efectivo, pero rechazó todas las alternativas. Lo más grave es que, en lugar de intentar buscar una solución, la recepcionista nos dijo que teníamos que abandonar el hotel y buscar otro alojamiento, a pesar de tener una reserva confirmada desde hacía más de dos meses. Le expliqué que no podía simplemente dejarnos en la calle por un problema con su datáfono, pero insistió en que nos fuéramos. Después de aproximadamente 20 minutos intentando realizar el pago, finalmente el datáfono consiguió leer nuestra tarjeta y pudimos alojarnos. Considero completamente inaceptable que un hotel pretenda dejar a unos clientes sin alojamiento por un problema técnico con su terminal de pago, especialmente cuando ofrecimos varias alternativas para garantizar la fianza. Además, los 100 $ de fianza todavía no nos han sido devueltos. Solicito que Booking intervenga para aclarar inmediatamente cuándo se realizará la devolución de la fianza y que se valore una compensación por la situación que sufrimos y por el trato recibido. La situación nos generó una gran angustia nada más llegar, ya que durante unos 20 minutos estuvimos ante la posibilidad real de quedarnos sin alojamiento pese a tener una reserva confirmada y pagada. Considero que este comportamiento no es aceptable por parte de un alojamiento anunciado y reservado a través de Booking.com, y solicito que se investigue lo ocurrido y se nos dé una solución adecuada.

The only good thing about the property was the location.

The property smelt, our room was wet and mouldy with a terrible stench. It looked nothing like the photos online, they have been heavily photo shopped. It was also very loud, and we had to carry our 23kg suitcases up 2 flights of stairs to get to our room (no lifts). The room was so bad we could not stay there and had to find alternative accommodation at 9pm at night. Staff were not helpful at all. I would absolutely not recommend staying here.

Restaurante, as áreas em comuns . Atendimento recepção fomos bem recebidos com uma maior atenção nas nossas necessidades Alimentação do café da Manhã Maravilhoso,completo

Foi feito um aporte de $ 100 dólares que nao retornou para minha conta ,a mais de 20 dias Tbm segurança nao percebi isto ao redor ,limpeza nas piscinas agua nao estava limpa e sem manutenção. Banheiros ao redor da piscina sem limpezas.

Las personas que atienden son muy amables

Esta viejo, huele mal, no tiene comodidades. Te piden que hagas buenas reseñas a cambio de un desayuno

Lo que mas me.gusto del hotel fue la ubicación ya q es muy céntrico y todo queda bastante cerca.

No me gustaron las alfombras de los pasillos ya que al no mantenerlas limpias acumulan mal olor a humedad y a piss. La piscina del piso 1 estaba un poco sucia pero nada alarmante

L’hôtel est bien situé. Le personnel est correct.

La chambre n’est pas nettoyée correctement. Pas d’aspirateur ( une capsule de dentifrice est restée pendant tout le séjour de 5 nuits, dans la salle de bains. Le climatiseur n’est pas réglable et il fait beaucoup de bruit. On a été obligé de l’éteindre pour dormir. La caution de 100 dollars ne m’a pas été restituée et en plus ils ont retiré 6 dollars supplémentaires alors que je n’ai rien pris et rien consommé. Au contraire j’ai laissé une petite bouteille d’eau….

Older but perfectly vintage charm in art deco style. Great ambiance and well designed.

Our room was near breakfast the the servers bussing the plates was very loud. It woke us up every morning.

La habitación

El desayuno falta variedad y otras opciones

It was convenient. It was located in a good area close to the beach and walking distance to drugstores and other stores. The rooms were nice and updated (at least the section I was in).

The pool was VERY dirty so it didn’t make for an enjoyable experience. Also, the towels were not clean as well. I had to request new ones.

Great location.

That I couldn't stay longer :)

Location

I understand it’s a Beach Town but you can see and smell the mold in the hallway!!!! Thankfully I didn’t smell it in my room!

Nada

Todo

Terrible... and traumatic experience. Got to the room a d could not even open the curtains.. the view was of the building showing holes in walls, and maintenance guy working right next to the bedroom window.. so we had to have them closed.. for some reason he was there when we got there and when I tried opening the curtain the next morning he was stood at the window!! This was not the WORST of it.. whilst sleeping a worker walked into my room, where me and my young son was sleeping, I had to scream for him to get out. When reported to reception the next day they said it "was just a maintenence guy, and that he had come to tell me to turn the AC off.. (the AC was already off in my room). I did not sleep the rest of the night due to this. When reported to airbnb the came back saying it was not a violation of there rules!!! And CATALINA refused to refund my money.. saying there ,as no evidence and I needed evidence. Horrible place, receptionist not helpful at all. I even asked to move rooms and they refused!!! Please do not use these.

Nothing

Everything it was dirty small had a bad smell

The room is great and the chair in the pool as well

The pool and chairs completed dirty, the pool was had too much hairs and fake lashes around and the water very bad

I love this hotel because it’s in the heart of south beach, close to the beach. Walking distance to Washington, Lincoln and again the beach

The pool area’s need to be updated also the carpet in the hallways need deep cleaning

solo la ubicacion del hotel

la atencion del personal de recepcion es pesima, no tienen conocimiento minimo en atencion al cliente , el hotel es viejo huele a humedad me toco solicitar cambio de habitacion, el aseo solo lo hacen cada 3 dias

habitación bien salvo que solo la limpiaban cada 3 dias.

Una empleada del hotel yo no se si era la Gerente de nacionalidad Brasileña, me trato de muy mala forma; ya que yo debia ir al baño del lobby antes de partir y habia 2 chicas que estuvieron en el baño 1 hora y cuarto y cuando le solicite que me permitiera utilizarlo me dijo que ella les dio autorización para que estuvieran dentro el tiempo que quisieran, estaban con el secador de cabello, se lbañaron y dejaron todo sucio de pelos. Habia una cola de personas esperando que ellas terminaran.

La cama muy cómoda

Mi experiencia en este hotel fue muy decepcionante. Al llegar, todo parecía excelente. Nos atendió Paolo, quien nos pidió que dejáramos una reseña de 5 estrellas a cambio de ofrecernos el desayuno del día siguiente. Confiamos en su solicitud y publicamos una reseña positiva. Sin embargo, al día siguiente, cuando regresamos a la recepción, su actitud fue completamente diferente: fue muy pesado, ni siquiera fue capaz de responder un simple "buenos días". Quedó claro que la amabilidad del primer día solo era para conseguir una buena reseña. Desde el primer día notamos que la piscina estaba en muy malas condiciones. Había espuma y suciedad acumulada en las esquinas. Después de una tormenta quedaron toallas y basura en el área, y el personal no limpió nada hasta que nosotros lo solicitamos. El lugar tiene potencial y es bonito, pero el mantenimiento y la limpieza dejan mucho que desear. Además, conseguir una toalla para la piscina fue un problema. Hay que ir hasta otra recepción para solicitarlas. El segundo día unas personas tomaron mi toalla y, aunque pedimos una nueva varias veces, nunca la llevaron. La única opción era caminar hasta la otra recepción para conseguir otra. Lo más grave ocurrió al hacer el check-out. El hotel solicita un depósito de $100 al registrarse. Durante toda mi estadía únicamente consumí una botella de agua de la habitación con un costo de $6. Por lo tanto, debían reembolsarme $94. En cambio, solo me devolvieron $68, aplicando cargos por consumos que nunca realicé. En mi opinión, esto es completamente inaceptable. Mi consejo para futuros huéspedes es que revisen cuidadosamente todos los cargos antes de salir. También recomiendo tomar fotografías del minibar y del estado de la habitación al momento de ingresar, para tener evidencia en caso de que les cobren productos o consumos que nunca realizaron. Lamentablemente, esta experiencia hizo que perdiera por completo la confianza en este hotel, y no volvería a hospedarme aquí.

Close to beach, Lincoln road, bus&trolley stops and shops Housekeeping was excellent, fast and discreet. Offering cold water at the lobby is a huge plus :)

There is wifi but questionable :)

the location ONLY

ROOM WAS DIRTY, SHEET WAS DIRT , CURTAINS WERE DIRTY ROOM HAD WATER DAMAGE AND THR BATHROOM SINK WAS FALLING APART

The location is amazing !

The property is not properly cleaned , the staff doesn’t answer the phone , the cord to phone in my room was broken , multiple damages to the room .

Ao chegar fomos muito brm recebidos ,pelo Santiago. Atendimento na nossa língua portuguesa. Ganhamos um Belo café da manhã. Um bar restaurante muito bom.

Limpeza da piscina não estava boa.

Location

Santiago de Frondex excelente su atención y resolución a nuestras consultas.

Nada. Todo muy bien

La atencion del personal fue excelente. Santiago desde el primer momento cuando llegamos nos recomendó lugares. El hotel cumplió con todo.

Nada. Todo estuvo bien

The location is perfect! You have multiple options for dinner all within walking distance. Staff was very friendly. We had the suite. The suite is large and comfortable. This is a 3 hotels property. The Catalina and the hotels to the right and left of it. Pro Tip: confirm your room choice before arriving.

The hotel was very dated and the tv was not working. I found someone else's leftovers in my fridge.

كل شى

الموقع و الموظفين

Primero la relación precio calidad de las instalaciones . La ubicación es muy buena . Pero destacar la atención de Santiago , q supo explicarnos orientarnos y ayudarnos con todo lo q necesitamos .

El aire acondicionado hace mucho ruido

En este mismo viaje es la segunda vez q lo visitamos . Es muy buena la relación del precio calidad . La ubicación es perfecta . Por eso queremos reconocer ( éramos tres personas ) que Santiago nos atendió muy bien ! .

El aire que hace mucho frío . El baño era un poco pequeño

La ubicación y poder utilizar los hostales/hoteles que están a su lado

El ascensor no funcionaba, deben mejorar el establecimiento en sí, limpiar las alfombras. Y que se me realizó un cobro que no debió ser.

Konumı

Çok kötü odalar pencere yok.Kapalı sçılmayan bir pencere var oda sürekli toz içinde.Temizlik 9 günde 2 defa 5 dklık temizlik

​I want to start this review on a positive note: The staff members here are absolutely wonderful, kind, and doing their absolute best. I truly feel for them! However, the property itself (Catalina Hotel & Beach Club) is in terrible condition. ​We booked the Penthouse, but it was far from a luxury experience: the water was overflowing, there was no hot water, and no TV. On top of that, the floor was sticky, there was nowhere to hang or store our clothes, and the curtains had a terrible smell (like fish). To make matters worse, the manager was incredibly rude and impossible to deal with—a complete contrast to the amazing front-line staff. ​Huge compliments to the lovely team working here, but management needs to step up. The hotel is completely run down and I cannot recommend staying here in its current state. Thankfully, I am leaving tomorrow.

​I want to start this review on a positive note: The staff members here are absolutely wonderful, kind, and doing their absolute best. I truly feel for them! However, the property itself (Catalina Hotel & Beach Club) is in terrible condition. ​We booked the Penthouse, but it was far from a luxury experience: the water was overflowing, there was no hot water, and no TV. On top of that, the floor was sticky, there was nowhere to hang or store our clothes, and the curtains had a terrible smell (like fish). To make matters worse, the manager was incredibly rude and impossible to deal with—a complete contrast to the amazing front-line staff. ​Huge compliments to the lovely team working here, but management needs to step up. The hotel is completely run down and I cannot recommend staying here in its current state. Thankfully, I am leaving tomorrow.

Catalina Hotel & Beach Club is an excellent place to stay, very colour full, great staff and great location. Valet parking was great too. Thank you for having us.

Nothing, all went well.

Siempre es un placer el Catalina hotel. Ubicación, personal y habitaciones siempre de calidad

Pueden mejorar aún más la limpieza

Equipe e localização

Pela manhã comecei a me coçar como se tivesse sido picado por pernilongos.

Lo grande de la cama, buen colchón, limpieza tendidos

Pisó habitación sucio, asensor sucio, olor a viejo,

Great location and access to beachfront

Tv had poor signal and Limited channels, was important due to world cup football!!

Location is amazing. The bars and restaurants part of the hotel are brilliant too. Some of our favourite spots.

The room was only serviced once during our 4 night stay - we had to specifically request this too and chase it throughout the day.

The room was good size plenty storage for clothes. Restaurant down stairs was good.

Staff, the staff were rude and the cleaner, or cleaner s were terrible, room was not cleaned the whole time we was there. And to top it off they stole 2 pairs of my jeans I forgot was hanging up in the wardrobe. I called and emailed and they left me waiting g for over a day before telling me that nothing was left. So either they stole the jeans when we was still staying there and never noticed or they stole them after we left. Either way a total disgrace!! So I will need to contact police as I will need a report to claim on insurance. Very poor that someone would steal and the hotel knows who it will be and is happy to have a thief working there.

Great location. Clean and nice staff.

Nothing.

.rien

C’est mal organisé : dès votre arrivée à la réception, vous devez porter vous-même vos valises et les déplacer, malgré la fatigue du voyage. Il faut les pousser jusqu’à changer de bâtiment. Or, le Catalina Hotel est au centre et les autres bâtiments sont à côté, mais il n’y a pas d’assistance. Vous êtes donc obligée de monter les valises dans les escaliers seule, sans aide ni conseils, ce qui est encore plus difficile pour les personnes qui ne comprennent pas l’anglais. Ce n’est vraiment pas un bon fonctionnement.

Really good location for where we were! Not a far walk to the beach or local amenities

The shower isn’t designed very well so the water hit the ledge and just flowed out the entrance on onto the floor soaking everything in its way. Mini bar was kinda steep on prices and the overall quality of the room wasn’t ideal with things being loose in areas of flooring etc etc

Que tuve que reclamar limpieza en la habitación

Pretty clean

They didn’t find the reservation at first (we did it more than 10 days before staying) the room they gave to us was right close to the restaurant so it was very uncomfortable. Very noisy all the time and during the morning was terrible, we couldn’t rest at all. Very bad experience…

Ubicación

Mucho ruido no me hisieron aseo la habitación ascensor siempre dañando

Su tranquilidad

La atención del personal en el desayuno porque mi mesa estaba sucio

Ubicación . Atención bien

Mala la limpieza. Sábanas etc.

La ubicación buena, lo unico.

Muy mala presentación del hotel, tienen 3 edificios y no lo especifican, me había hospedado en Catalina anteriormente y me había ido bien, pero esta vez me cambiaron de edificio donde se suponía eran mejores las habitaciones, pero el edificio era feo y me salió una cucaracha enorme en la noche y no me quisieron cambiar de habitación, la verdad no volveré. Tienes que pedir que te aseen la habitación en recepción, de lo contrario para 4 días no nos la hubieran aseado, eso responde por qué las cucarachas :(

La ubicación y la piscina

No habrían las ventanas (ni del baño ni de la habitación)

The price and the location

No problems

Se encuentra ubicado en pleno corazón de MidBeach. A un paso de la Collins y Lincoln Road. Asi que nunca te pierdes de nada.

Très joli hôtel très bon emplacement personnel au top

Rien

la ubicacion

no se aloja uno en el hotel y habiataciones reservados , lo mandan a otro lugar

It is important to note that this hotel has 3 buildings. I arrived around 11pm and like another reviewer said, I was given vague directions on how to find the room. The buildings are old with completely filthy carpet in the halls and stairwellls. The room doors in the Maxine building all had large gaps in them which made it feel insecure and not very safe. Although it's near a beach so you expect some wear and tear or bugs, it is still unsettling to see flying crickets in the room. My view was of a concrete wall so it didn't make sense to have the curtain open. The air was one of those old units that was very loud and blew air right on you at full blast while trying to sleep. The bed was fine for one night but by night two, started to feel like cardboard. I could over look a lot if service was great but I ate in the hotel restaurant for breakfast. I was ignored for 20 minutes. The staff treated me like I didn't belong there because I didn't get a breakfast voucher. In general, the best thing about this property is the location because everything else was subpar. Choose wisely.

Excelente ubicación. Desayuno abundante. Cambian todos los dias toallas si es necesario

La alfombra en los pasillos.

La atención de las recepcionistas

location

deposits

Ive been to this hotel before on 2 occasions. Request a room in the Dorset building ( where rooftop pool is). Its newer and cleaner. For the money, this hotel is fine. I usually stay at fancier places but the rates were at over $400/ night in the area. I wasnt paying that. For location and convenience its great. They offer free buffet breakfast and a free happy hour ( with special of the day). They'll hold your bags if u are checking in or out early. There is little to complain about with such a very low rate. I saw no bugs at all. My room was amazing actually #1300

The staff is kind & professional

N/A

Location: Great for walking. Quiet enough-- better than the Claremont. Atmosphere: Outdated inside ... so don’t fall for the "art deco" quaint comments. That "charm" wears off once you get inside. The building needs a complete overhaul, a gut reno, a new industrial HVAC and dehumidifier system. It's expensive to keep a building in good shape when it feels like it's swimming in water. Leaking windows that need a better seal. Elevator out of service. Carpeted hallways are counter intuitive and a hygienic mistake. It's a soupy mess. Mildew and mold smells permeated. Also the Maxine's or whatever, says 24/7 but it's closes at 9 or 10. I know businesses are out to make a buck, but your business is in hospitality. The whole gig is to keep the customer happy so hey keep coming back and making you money. With all resort fees. The taxes and other fees, you guys make a pretty penny. You have the restaurant revenue too. So you should poor all of that into update and water proofing and sealing your building. Make your customers' lives and the your staff's lives easier.

Not even worth writing about

Everything

I like the location

Hotel is not clean, stairs have a weird humid smell, the pool was very dirty, they never cleaned during the weekend. Rooms were small.

The food is always good ,location is good you can basically walk everywhere.

Had no phone in my room 😒

nothing

the bed wasn’t a queen size like i booked, the dresser the curtains even the walls looked old and pilling i didn’t like the shower the water took to long to get hot the elevator didn’t work our whole stay, no ice machine no microwave and mini fridge in the room doesn’t get cold at all they didn’t come change our sheets or clean our room we had to ask multiple times a day and finally got it done the last day i would never recommend anybody to stay here

Location and the availability of restaurants

The check in lady gave me issues but Jose the manager fixed it immediately. Also I booked for 3 nights only stayed 2 as my flight changed and they did NOT refund my last day.

Bad experience! When we arrived we had a problem with the strong odor in the hotel. Gone to room the smell was so strong my friend and I couldn’t resist. Couldn’t sleep. With diabetes and asthma was not a good idea. We complained at the front desk we were ignored. We requested to cancel the next night. We where ignored we where told to call property manager or email. The worst attitude, unprofessional. The pictures it was posted online about the hotel are not the same. Fake place.

All the above! Place didn’t match what it was posted online.

Only the location

Stayed 8 nights rooms only got cleaned after day 4 bedsheets never changed in 8days and towels was disgustingly dirty, order some trainers specially to the hotel never told me they arrived for my event and I left a clients bag with reception for him to collect they lost it just really bad organised

Beautiful aesthetic for pictures

Guest were fighting when we first checked in. A man was punching on a woman and she came to her door screaming for help. It was a little scary.

Gli spazi in camera, ridotti

Emplacement tout près d'ocean drive Literie confortable Bien Equipé Un verre offert au bar de la piscine tous les jours à 17h

Bruyant à partir de 9h du matin le bar en bas met très fort la musique Aussi les 2 premiers jours l'eau des 2 piscines etaient très sales avec plusieurs insectes cheveux feuilles etc et un sdf s'est baigné les vigiles de la sécurité l'ont ressorti de l'eau mais il a fallu attendre le lendemain pour que l'eau soit propre donc finalement sur nos 4 jours l'eau des 2 piscines n'a ete propre que le dernier jour... super... Matelas près des piscines poussiéreux et crasseux Les touristes mettent tous les jours la musique de leur enceinte très fort autour des piscines Je n'y retournerai pas Ils devraient nettoyer l'eau tous les jours La propreté des piscines est à revoir

When we arrived at 2:00 AM, the staff was friendly but the hotel was very dirty and had a very bad odor. We were given very vague directions on how to get to the room that was next door. We had to walk back outside and next door walk through a restaurant and was told by the security guard the elevator did not work, but when we went back into the restaurant with our luggage the same security guard said the elevator is working. My wife said the elevator is working now? He just kinda grunted and pointed to the elevator. Our room number was 3202 so we proceeded to the 3rd floor, well room 3202 is on the 2nd floor. We went into the room and the floor was very dirty and had a bug crawling on the bed. The blinds were broken and wouldn’t close, the curtains were dirty and nasty. The carpet in the main hallway was filthy dirty and not secure to the floor coming up in front of the elevator. It was a very bad experience this hotel is in need of a MAJOR makeover.

Everything

Everything was perfect

Location

Everything pool nasty rooms are nothing like the pictures very bad smell in the room room very small front desk lady was not accommodating to my needs offered others breakfast and beach towels but not me told me they ran out of robes

Location is a solid location and good value.

I would normally give the hotel a 7 or 8 and it is a good location and value. However, I received a phantom charge of over $50. I contact the hotel and they told me to call billing. I called billing and they told me to call the hotel and said I would be getting a call from the hotel. I never received a call. I will be disputing this charge as no reason was given and not one person can identify the cause of the charge. I have stay here before, but I will be reluctant to stay here again.

The pictures online are a complete LIE! The room was absolutely terrible. Holes in the wall, paint splattered and running down the walls, bathroom was disgusting! Sheets were dirty. Not able to get wash clothes. The hallways and stairwells smell like a musty locker room and they try to cover it up with industrial air fresheners…makes it worse! The property manager is an absolute mess! We had an incident with the elevator and we had to be rescued by the fire department and this joker tried to only compensate us for 1 night! We had to track him down for 2 days before he would address the issues head on with us! The property needs to be burnt down and rebuilt!

This hotel was extremely disappointing and I would not stay here again. Every night, loud music was blasted until after 1:00 a.m., making it nearly impossible to get any rest. On top of that, bright exterior lights shined directly into the room, and there were no dark or blackout shades to block the light. The room itself was in poor condition. The laminate flooring was dirty and visibly damaged, and the air conditioning did not work most of the time, which made the room uncomfortable. There was also no coffee available—not in the room and not anywhere in the hotel—which is a basic amenity most travelers expect. The hallways were just as unpleasant, with very dirty carpeting and an overwhelming bleach smell that lingered constantly. Rather than feeling clean, it was harsh and uncomfortable. Overall, the lack of basic amenities, cleanliness issues, noise disturbances, and maintenance problems made this stay a negative experience. I would not recommend this hotel to anyone looking for comfort or a good night’s sleep.

Probably the worst hotel experience we have had of anywhere in the world. Expectations were high and failed at every level.

Pool in the roof too was great.

Cleanliness hallway floor was dirty. My television wasn’t working properly.

location.. the roof top pool was nice

They steal your property out of your rooms.

Location and price is nice

Dirty bathroom. Broken elevator. Filthy carpets. An absolute dump of a place. Don’t waste your money.

service at front desk was pleasant experience

WIFI was present and then it stopped

bad smell at the lobby and room corridor