Holiday Inn Grand Rapids Downtown by IHG

Good location to walk to venues.

Shame breakfast not included in price.

Upgraded facilities

Coffee did not have stir sticks available so it was hard to add cream/sugar when using in room coffee maker. TV was unplugged? Not sure why

Shuttle service, fur baby friendly

There was a lingering odor on 4th floor

Localização

O café da manhã poderia ser melhor

Proximity to downtown grand rapids events

Cleanliness of the room. Some small mold in the bath room. Found a wasp in the room. Headboard had hand prints on it that were not clean. Wasn’t told about conjoined rooms….

Everything was fine.

Nothing, all good.

No free coffee

Great breakfast!!

The front desk was very friendly and helpful.

The front desk did not make a notation that we requested and were granted a late check out.

We were told our room was going to be ready at 3pm, we were then told to come back at 4pm. We then were told our room wasn’t ready but should be ready in 10-15 minutes an hour later still no room. With no offer of a refund. After and hour and 15 minutes the staff was able to find us another room. Mind you we had a concert to be at. Overall very frustrating

I loved the vanity in the room, that was super helpful when trying to get ready at the same time as my fiance.

At check in, the girl Jazmin, who helped us was extremely rude to us, and the person before us. It did look like she was the only one who was expected to answer phones and check in people to the hotel at the same time, which I could understand would be stressful, but it is not the customers fault. She asked for our license plate info to log for parking, and my fiance asked where we were supposed to park, as we were just in front of the main doors with the car on. We've never been there and weren't familiar with where the lot was located. She ignored his question and said "it doesn't matter where if I don't get your plate information because you will be ticketed." At this point she had my license, and handed it back to me and her demeanor was so rude, it was so uncomfortable. She then told me about the $25 incidental fee and said it so quickly and quietly, I said "i'm sorry could you repeat that?" and said again, rudely "if you damage the room" so I just slid my card and that was that. Then she paused and didn't say anything for a minute, and then just walked away. As she was walking away I asked, "so am I all set then..?" and she just yelled "yep" and kept walking. It was the weirdest interaction I have had with checking into a hotel. Maybe it was just an off day for her but it was super off putting at the beginning of our stay. Everything else was good though, we enjoyed our stay after and the room was perfect for what we needed it for.

Close to venue we needed to go to.

Couldn’t get our room until after 5pm, no free breakfast, fridge was not cleaned.

Just about everything

I wasnt able to connect my phone or have youtube on the tv. Bathroom needs a vent

very clean quiet room price was high but that's all it and or anything in Grand Rapids downtown walking distance was nice to go to the amphitheater

all the shuttles to the concert were booked

Friendly staff

The room was sub standard

Proximity to downtown and the Ford Museum. Dinner was good

Room was very humid and sheets and bedding felt wet

We were happy that they kept our bikes sfae overnight.

Room was pricy for a one-night stay.

A lot to eat

Noise from traffic

Location

Power was out twice and my books never went thru so check in took 20 min at least

The location

Very old and run down. Way over priced for what you get. Staff doesn't work with you to reschedule when something happens so you either have to use the room on a day you don't need it anymore or are just out $350. Was VERY UNHAPPY with the WHOLE experience. Won't be going back there again.

Great central downtown location.

Hot tub looked like it needed cleaned, our AC unit had a horrible ticking noise while running.

Clean, quiet, & they allow my small dog.

Bed was too hard for my taste.

I love Grand Rapids and all that it has to offer and this hotel is in the middle of it all, walking distance to main restaurants and close to the water which I love, the only issue we had no regular coffee just decaf but I did see one of the housekeeper in the hallway and she was kind enough to provide me with some regular ones

N/A

Room was very clean. Staff members were friendly and very helpful. Parking was great and shuttle driver was friendly and helpful.

The restaurant within the hotel only had one cook and one waitress on duty. I know it was a Sunday night but the hotel was sold out due to there being a big concert that night and I feel the restaurant should be staffed accordingly. We were waiting to be seated for over 10 minutes and never saw a staff member so we walked in and sat at the bar, The bartender was friendly and very helpful. We ended up being able to grab a quick meal at the bar and get to our concert on time. I'm not sure that the restaurant has anything to do with the hotel but that was the only negative part of our stay.

It was clean, quiet and comfortable.

Everything was great we came for the Journey concert had free shuttle to venue

The location is great and we could walk to the venue. We have stayed here before and really like it. Breakfast bar is really good as well.

This is a great hotel. It's comfortable and we sleep really well. Our room this time however had an aroma in it that was akin to a teenage boys bedroom or locker room. I believe the carpet might need shampooing. RM 326. Otherwise it was excellent.

The location and shuttle service was great. All staff was really nice and helpful.

Restaurant food was horrible. We ordered the steak and we joked that it looked fake. The entire dish had no taste or seasoning whatsoever. WE had to dump A1 on everything to even eat it.

What breakfast?

Breakfast

Entire staff was "SUPER FRIENDLY"!!!

It’s was in the middle of downtown

Price a little high in comparison

Staff pleasant love the shuttle service

For what we paid would have expected better room,1st room we where in bed had a huge duvet in the mattress found after getting into bed,brought to manager attention did move us into another room mind you it was 11pm. Breakfast buffet wasn't really any good as far as selection or taste or price

Absolutely loved the view

You had to pay for breakfast and cobwebs were found in our room

Clean, located in a perfect place

Price was very high for a holiday inn.

They were very helpful and even had a shuttle to take us to our event.

I liked everything.

Very clean and comfortable. Location is perfect.

Location, friendly service, amenities

Clean and conveniently located.

Latece at front desk was great. Very friendly and helpful. Jason the driver was very helpful. Carlos in the restaurant was very friendly and efficient. Laurie in the bar was great to talk too.

Noise from freeway. We were on the 8th floor and would choose lower room next time.

Location

Clean and good location

The breakfast buffet was pretty bad. I would be embarrassed to put out something like that.

Everything was good

Vriendelijk personeel. Grote parkeerplaats. Gezellige bar.

Snelweg goed hoorbaar

Close to attractions

To much traffic noise

Great breakfast, was nice that it wasn't exactly the same every day. Loved the pool and the gym.

So convenient to downtown. Very clean and comfortable.

N/A

Great location, free parking, and a comfortable bed.

The bathroom didn't have a fan, and the whole hotel had a funky smell.

Burger theory was great, and breakfast was great too

Nothing

I love this hotel. I stay here every time I come.Very comfortable and I feel safe.

The hot tub needs work. Not very warm and so many bubbles that they overflow.

Matratze waren super. Sehr freundliche Personal.

Es war laut wegen Straßenverkehr

Le petit-déjeuner était merveilleux, de même que l’accueil.

Les chambres sont un peu petites.

The room was clean, beds and pillows were comfy. It was well appointed with a Kurig for hot water and a microwave. I liked the pump soap, lotion, shampoo and conditioner dispensers. The pool and hot tub was a surprise and the mini store in the lobby was nice and super convenient for forgotten essentials.

The only thing I didn’t like was not being able to access any streaming platforms like Netflix.

Ottimo hotel, camere ampie e spaziose. Bella la palestra. Lavanderia presente sia a monete che con app. Ampio parcheggio. Bella la zona

The staff was excellent and incredibly accommodating - every single person I encountered - which elevated my experience. I had actually booked an Airbnb and was unable to check in due to a wrong code. I checked into the Holiday Inn around 1:30 in the morning. I was initially given a room that had a strange odor and thus didn’t feel clean, but the next day was changed to a lovely new room without any issue (with a room upgrade). Every single staff member I came into contact with was pleasant, kind and helpful…from the front desk to the bartender.

Strange smell.

Location good

Room felt extremely small

Friendly staff

Good internet connection on the room. A restaurant connected to the hotel. Nice esyer pressure

No issues

Close to DeVos Performance Hall

Nothing!

So conveniently located to the DeVos Performance Center where we saw Bob Dylan in concert. Nice breakfast the next morning, quiet comfortable, clean rooms and the staff were exemplary.

I like everything about this property

We didn’t have breakfast there.

A free continental breakfast would of been nice.

Close to our event

Found several dead and alive bugs. Located a bed bug. Used dirty towel hanging on shower rod.

Hotel lag nahe an der Stadt und am G. Ford Presidential Museum.

Frühstück war nicht besonders gut, da die Eier einen neutralen (schmeckten nach nichts) Geschmack hatten, die Kartoffeln versalzen waren und das Fleisch vor Fett triefte. Yogurt und Obst waren ok.

Nice and clean,staff very friendly

Cost

It was a nice place

A little pricey and breakfast was kind of expensive smaller pool but maybe thats typical for a city

It was clean and within walking distance from downtown. The staff was great and so was the breakfast.

Location of the property and the Shuttle Service to the Van Andel Arena

When my wife and I arrived they seemed to have misplaced our Reservation so we had to wait and could only get a room with 1 King Bed other than 2 Queens which we had reserved

The traffic was loud through the room window

The location was perfect. They had a shuttle that took us to the concert we went to and picked us back up. The staff was pleasant, professional, and courteous.

The coffee maker still had a coffee pod in it

Staff was very friendly. Breakfast was great. Ate dinner at Burger Theory, which was very good! Kids eat free, which was a bonus! Pool area was prefect for my grandkids, not very many people in pool area at once. Room was clean and comfortable.

Don’t have one complaint!

Very clean!

They didn’t clean the snow from the parking lot

Fast courteous service everything we asked for was available

Everything was satisfactory there wasn't anything that I didn't like

Bark bar.

Tv guide was wrong. Bathtub was not clean real great.

The location, it was so close to downtown to be able to walk and see things.

Nothing, it was perfect.

Fantastic stay! Would come again!

There could be more parking

The rooms were clean, the beds were very comfortable, the restaurant in the hotel was DELICIOUS. The staff were VERY friendly. We had a tremendous experience. The hotel was quiet and relaxing.