DoubleTree by Hilton LAX - El Segundo

Close to LAX, clean and staff were nice.

Was a bit out of date/needed a refresh. While the shuttle was free, you had to call their landline to tell them when you arrived so it doesn't work if you dont have a sim for calls (whatsapp not allowed) - not great for internationals

El servicio fue muy bueno, el personal fue bastante amable y comunicador, mis papás no sabían ingles pero había personal que se adaptaba muy bien a ellos, la cama super cómoda y también el aire acondicionado estaba silencioso que también permitía estar fresco sin bulla.

No incluía desayuno, pero los precios son accesibles y estaba rico, la habitación estaba muy bien, solo no cerraba bien la puerta del baño y tampoco la llave de la ducha, goteaba agua, pero de ahí todo genial

Pretty much everything

Bell people...cost of.parking per day

No power in shower, very dated hotel. Location is not best. Walls are thin.

Cerca del aeropuerto.

El shuttle no funciona 24hs.

Wonderful, right close to the airport.

The shuttle service is really practical and easy to find and reserve (just have to call the hotel when you arrive at LAX) Facilités were clean and really comfortable Really liked the hot cookie and bottle of water given when I’ve arrived

I couldn’t turn off the air conditioning

Valerie and Jay are amazing. Very communicative and friendly.

Beautiful area

Some of the staff were a bit sassy , but all in all good time

To begin my stay I had a very bad experience trying to communicate with the hotel about personal accommodations like early check in, room availability, and overall terrible attitude specially after I was being very understanding about the busy time of the year. I was able to get in contact with Hilton corporate to clarify my concerns as well just a simple explanation like “check in is not until 4 but if your room it’s ready there’s no problem, plus you can check in early as a Hilton honors member”. The hotel experience was easily enjoyable as to what you expect from a Hilton hotel. The staff were very accommodating despite the busy schedule, very friendly and welcoming. The building is a bit old but working in great condition, one thing that might be a personal preference but maybe have more options of snacks inside the room so I don’t have to go down for a soda (there was just 2 waters in the room). The room itself had very nice beds and comfortable mattress and clean. The bathroom however, the bathtub had brown stains on the floor so maybe that as well if you’re someone like me that specifically when it comes to bathrooms, I’d prefer cleanliness, but the room overall was great I had a comfortable stay. They have a wonderful pool very nice and well kept just enough to get some laps around before a busy day. The common areas indoor like the eating area and lobby are also very nice and great looking. Breakfast is $25 per person until 10 or 11am I believe (it should be 11am I’m literally vacationing let me sleep in). Parking is tight and scarce, if you got a big car good luck, but a spot will come along sooner than later. $35 a night. Overall A good experience but things can be improved for next time. There will be a next time .👍

Giulana helped us out at check in and was super sweet! Gave us full details on the property and amenities. Our room was also super clean! Great stay!

Staying at this hotel is always a pleasure, ideal location, close to manhattan beach but most of all remarkably friendly and helpful staff. A shoutout to Jay for her friendliness, attention to detail, and willingness to help during my stay. thank you J A Y for your help and making the checkout process S M O O T H.

Juluana at reception was extremely helpful when we had an issue with our car hire

Not much

1. The rooms were not super clean and a damp carpet smell 2. The bedsheets and linens were not changed daily during our stay. 3. The breakfast options were limited

Wonderful trip. Enzo was fantastic, thank you!

Marisa Novak is very prompt with helping my employees secure rooms. She is smart, personable and provides excellent customer service.

That there are photos up on the property of stuff they no longer have

Everything! Staff was wonderful, room was awesome. Excellent experience

Not one thing. I would stay there over and over again

I stayed here a couple of times and overall the experience was great. However, when you’re trying to relax you’re not trying to hear a worker arguing with her boyfriend while cleaning the rooms. Even worse is that she used the N word with a HARD ER and she isn’t even black!!!!!!!!! At the end of the day if you’r working. Watch your mouth and your surroundings! This day there were plenty of kids around the hotel too. No telling if any kids heard that. I have the videos of it. It’s not allowing me to post it here but I will be posting it google or yelp if it allows me. She shouldn’t be working there at all!!!

Sehr sauber und schöne Zimmer

Ausstattung hätte besser sein können für den Preis Pool war eher kalt

One the best Hilton Hotels in El Segundo. Great atmosphere, Great friendly staff and service!!!

My experience at Hilton Doubletree is always my best.The family of friends that work there are the best.Especially Valerie at the front desk. Outstanding personality and a sunshine of a smile. Thank you to the entire team.

Samantha was amazing. Got me into my room early, made sure I ate while I waited and provided excellent customer service

Valerie in the double tree was simply Amazing. Without her we would not have had the phenomenal experience that we had. We will definitely to see Valerie!

Nice bed, friendly staff

The locker in the bathroom didn’t work, and the shower faucet was falling apart. The parking pass was made of very thin paper, so the top ripped easily. I had to go back and ask for tape to repair it. Was noisy in outside ~6am, so we woke up early.

The staff make this location amazing. They treat you like you're at home. They laugh with you, they greet you when you come in, they greet you when you leave. It's a very welcoming atmosphere. The cookies in the ice cold fruit water are major bonus. We enjoyed happy hour in the restaurant. Drinks and wings were amazing. That lemon drop will bring us back. Haha thanks for helping our family enjoy our time at your hotel

On May 29, we arrived at DoubleTree around 2:30pm. One of the receptionist said that no room was available yet and that she can call us when one opens up. I didn’t get her name but her hair was dyed brown. So we sat in the lobby waiting for her call. From where we were sitting we can see the hotel desk and people coming in and out. We seen many parties coming and checking in between 2:30pm-4:00pm. Maybe 7 parties checked in between those times. We felt like we were forgotten and so I approached the desk at 4pm. I was helped by Raz Buccur and he said our room was available. I explained to him that we were sitting in the lobby all this time and told that we would get a call when a room became available. We would be sitting in the lobby another hour if I didn’t walk up to the front desk. So after we finally got our keys we went up to our room and we didn’t even have a tv in the room. Room 228. That was so strange. Also there were hangers lying on the bottom left of the dresser but no closet for the hangers. Why give hangers if we can’t hang it anywhere. The room was very disappointing. We did get a text about our check-in and I shared with a Razvan about our concerns. I’m sorry about the 1 star rating but it wasn’t a pleasant experience at the hotel

The staff was very friendly and helpful. Very professional but made us feel at home. Will definitely stay there again.

I think the buffet breakfast should be included with the hotel stay. Really not worth $25 per person for what I saw.

Relatively close to LAX with a good shuttle

The bed is too soft and had no hot water! Upon checkout, suggested that they comp the coffee and bagel I had for breakfast (about $10!). The answer was no. I travel extensively and this is by far the worst reaction I ever got at a hospitality facility. A really uncaring staff and totally non responsive management

Comidad

Todo me gustó

Comodidad

Todo me gustó

Our sink was stopped up and we couldn’t use it at all. We ask to change rooms and was denied.

Our sink was stopped up and we couldn’t use it at all. We ask to change rooms and was denied. We were only comp the parking cost and could not get a refund or discount.

So close to fast foods and amazing customer service by Front Desk agent Giuliana and Val Welcomed in with a bright smile with some double tree cookies

Not applicable

At least provide free coffee

Apropiado si tienes que viajar temprano

Close to Los Angeles airport.

Uncomfortable pillows. Very flat pillows.

Close to airport and that’s it

Nothings close expect the airport and I paid £25 dollars for 1 burger in the hotel’s restaurant.. rip off . The shuttle service guy was a rude and racist..

Nothing. I walked right in and canceled my booking. It was old and ran down should only be a 2 star hotel

Everything

The smell was so fresh and clean. Just about all the staff all around we're so nice and friendly, especially at the front desk

The elevators were very slow, and the laundry left alot to be desired

Buena ubicación sobre todo si estás de pasada para luego tomar otro vuelo

El servicio de transporte no fue preciso porque no entendieron en qué terminal estaba a pesar de que siempre deben recorrer todos los puntos de recojo . Terminamos esperando 1 h 30 min !

I had absolutely a great experience with Doubletree Hilton - El Segundo/LAX. The hotel is conveniently situated by LAX, a walking distance to various stores. The highlight of my stay was the kind and superb hospitality of the hotel staff. I’d like to especially mention Africa I., who was beyond gracious and helpful when my flight was cancelled. She went above and beyond to assist me. It’s truly rare to experience such standards of excellence in hospitality now days. Highly recommend it if you are looking for a great short stay by LAX.

I stay in many Double Tree hotels an a Honors member. My favorite is the Tucson Convention Center. The hotel here in El Segundo is marginal at best. It’s dated. There’s a Hilton Garden Inn nearby that I’ll try next time.

Staff seemed to lose their stride and good customer service. I checked out early and never received a receipt until I had to call 4 times asking for it. Multiple times I talked with front desk staff they had attitude, Eboni and Jessica were nice until they weren’t. They had so much attitude after each time I called asking for my receipt. You could hear their exhaustion with me. Didn’t even say hello or greeting they do when they pick up the phone. It was uncanny. I understand people go through a lot but the attitude was unwarranted. I was always nice and grateful for their help, until the attitudes came about. I am giving back this rating because of those two employees. They were fake and could not keep it professional, bad customer service, their attitude changed each time I called, maybe they have caller ID, that would explain the greeting when they picked up went away. I work in customer service and I always keep it professional, very disappointing, it’s part of the job, fixing the issue and making it right. It felt like they were trying to charge me for days after I checked out. If they didn’t give me attitude I wouldn’t have felt this way. Last person who I talked with for the 4th time calling, was professional told me the “system was down” and they would call me back and send my receipt to me. The last person called back very shortly and send me the correct receipt. Usually you get a receipt as soon as you check out. The whole thing was very bizarre. The receipt I was sent the first time, 2nd phone call was the wrong date, even though I explained when I checked out. Eboni and Jessica need to do better. It was my second time staying at this hotel, makes me never want to go back there, the hotel was beautiful and clean and the rest of the staff did a good job.

Staff seemed to lose their stride and good customer service. I checked out early and never received a receipt until I had to call 4 times asking for it. Multiple times I talked with front desk staff they had attitude, Eboni and Jessica were nice until they weren’t. They had so much attitude after each time I called asking for my receipt. You could hear their exhaustion with me. Didn’t even say hello or greeting they do when they pick up the phone. It was uncanny. I understand people go through a lot but the attitude was unwarranted. I was always nice and grateful for their help, until the attitudes came about. I am giving back this rating because of those two employees. They were fake and could not keep it professional, bad customer service, their attitude changed each time I called, maybe they have caller ID, that would explain the greeting when they picked up went away. I work in customer service and I always keep it professional, very disappointing, it’s part of the job, fixing the issue and making it right. It felt like they were trying to charge me for days after I checked out. If they didn’t give me attitude I wouldn’t have felt this way. Last person who I talked with for the 4th time calling, was professional told me the “system was down” and they would call me back and send my receipt to me. The last person called back very shortly and send me the correct receipt. Usually you get a receipt as soon as you check out. The whole thing was very bizarre. The receipt I was sent the first time, 2nd phone call was the wrong date, even though I explained when I checked out. Eboni and Jessica need to do better. It was my second time staying at this hotel, makes me never want to go back there, the hotel was beautiful and clean and the rest of the staff did a good job.

⭐ 0/10 – Absolutely NOT Recommended, Especially for Tourists My experience at this hotel was extremely disappointing and honestly one of the worst customer service experiences I have ever had. It became very clear that this hotel and its staff only care about money and not about the well-being or concerns of their guests. If you ever face an emergency and need to leave the hotel early, be prepared to lose all your money. They show absolutely no compassion or understanding regardless of the situation — even if it involves a family emergency or the death of a loved one. There is no flexibility, no empathy, and no human understanding at all. The staff acts cold and robotic, as if guests are only numbers and sources of income. For a hotel associated with the Hilton brand, this level of treatment is unacceptable. Tourists should also be very careful, especially if you do not speak English fluently. Even when they have employees who speak your language, they often prefer to ignore you and claim they cannot help, which makes the experience even more frustrating and disrespectful. Overall, the hotel lacks professionalism, customer care, and basic human decency. I would never stay here again and I absolutely do NOT recommend this hotel to anyone, especially tourists visiting the area.

The chocolate chip cookies was a deal breaker for me. The property also was close to a lot of the areas I visit, such as the beach and the kettle in Manhattan Beach.

There appear to be quite a a bit of renovation going on within the building however, it look like work has stopped in mid renovation. So the property wasn’t polished. The night latch on my room was not bolted down properly so I’m assuming that the rooms are not inspected for safety and security

Mukemmel

The room was very nice and quite clean the bath tube was wonderful the soap wash was completely empty like they where not refilling it.

The house reported that they could not a supposedly a brown stain on my bathroom floor became furious i had to call front desk clerk i think his name was Josh and told him to come up to my to inspect the total lack of cleaning. This was totally racially motivated by that Mexican house keeper. Josh came to my room and took pictures do

Sa proximité de l'aéroport.

Lit non confortable.

The ad for the hotel said that breakfast was included. It only included if you purchased parking and breakfast together. That could have been clearer. It would have been nice if the price for parking had been easily identified.

Waited on airport shuttle for an hour!!!

Room was spacious, staff service was great, gym was cute, we had a fridge and soap and such in the room.

Pool didn't look that well maintained, shower temperature control was weird, windows were dirty.

La atención, sobre todo en el bar.

nice

Good

good

Warmly greeted by the front desk and had an easy check in experience. Also called room service and they came quickly to bring me clean pillows.

The room was kind of dirty - not necessarily from the maids or anything but just from the supplies like the pillows were nasty and the comforters/sheets had random stains. The toilet kept running the whole time I was in there.

Everything

Nothing

This is a very low quality hotel for having the Hilton brand attached. As a diamond member I stay a lot at Hilton properties, and this has to be one of the worst. The pool area looked dirty and unkept, each floor had caution tape And what looked like trash bags blocking off where the ice was supposed to be, I had to walk floor by floor to find ice. The shuttle very inconveniently doesn't start till 6am, even though lots of flights are before that, and they wanted to charge $30 for 2 people to be shuttled at 5am. You can get a Lyft for half of that. That was the main reason I picked this hotel, and I can't even use it. The room was very dated and not maintained well. The shower floor is stained, the bathroom sliding door wouldn't shut more than 3 quarters, and the bed was two twin beds pushed together with a king mattress on top. On top of that there was paint chipping in the bathroom. This had to be one of my worst experiences with a Hilton branded hotel, and something you'd expect from a days inn or lower quality hotel that is significantly cheaper. I will not be back, there's so many better hotels in the area. I should've stayed at the Hilton again on century blvd

We love the cookies and friendly people

die Größe des Zimmers und das Zimmer und deren Ausstattung, sowie das Bett war okay

das Frühstück und die Umgebung des Pools Das Badezimmer war leider nicht barrierefrei, ich hatte eine Badewanne, obwohl ich barrierefrei bestellt habe. Die Hilfsbereitschaft der Rezeption war anfangs nicht gut, hat sich aber gebessert im Laufe des Aufenthalts.

Si esto todo muy bien pero pagué 30 dlr más pero si está muy bien todo

Todo bien

Nothing sincerely

Locations was hidden in between buildings. No views, no near by dinning. The pool and outdoor hangouts were old, outdated, dusty, it wasn’t a vibe environment. The rooms seemed depressing, barely any lighting, the lobby was HOT no air conditioning. I hated staying there overall. I wouldn’t recommend it at all….

The pool was dirty so we couldn't get in and enjoy it. Not enough parking lot and having to pay for it. The elevator took forever even at 4-5am. No drinks available until after 4pm

the room was very clean and comfortable. the breakfast was good as well.

If I had any issue, it would be that it was hard to see which shuttle bus was for the Doubletree. There were a lot of hotel busses, and it was difficult to see which one was us.