Hotel Novotel Sharm El-Sheikh vs Similar Hotels

Mentioned room service delays.

Several issues: broken air conditioning, leaking ceilings, old/ worn doors and bathrooms, inconvenient shower arrangements (shower in bathtub) and room transfers reported.

Rooms described as old and not well-maintained, with issues like unfulfilled room requests.

Rooms had complaints of damage and cleanliness, impacting overall quality.

Stated need for improvement in room cleanliness.

Multiple mentions of dirty shower, brownish‑red water, hair found in food and general hygiene concerns; some guests reported the hotel needs renovation for better cleanliness.

Multiple mentions of dirty conditions, such as a dirty bathtub.

Multiple reviews pointed out cleanliness issues and unaddressed complaints about room sanitation.

Conveyed convenience to key attractions.

Very positive comments about beach access and convenient location for going out; pools and beach repeatedly highlighted as major strengths.

Good location near many amenities and markets.

Location was consistently praised across reviews as convenient and accessible.

Overall staff were helpful and accommodating.

Consistently praised staff (e.g., Mr. Khaled, named employees) described as very friendly, helpful and supportive, though a few reports note unresolved complaints and occasional aggravated staff.

Generally friendly staff, but inconsistent service quality reported.

General sentiment indicates average service, but instances of rudeness were mentioned.

Food quality noted as average, with room for improvement.

Mixed reports: buffet needs improvement, at least one incident of hair in food and occasional breakfast item inconsistencies; desserts and some meals were praised by other guests.

Good variety and quality, though one review mentioned food quality as poor.

Food quality was described as mediocre in several reviews, affecting overall dining experience.

Pool area appreciated, but some amenities under renovation.

Pools, spacious beach and beach activities are praised and enjoyed by families and kids; some mentions of needed upgrades/technological risks but overall amenities are strong.

Facilities were good, but staffing issues mentioned with bar availability.

Amenities such as pools and dining options received positive feedback.

Good value was expressed in multiple reviews.

Mixed feedback: some guests feel service/value does not match the price, while others felt it was good value compared with pricier alternatives.

Overall good value for the price paid, though some dissatisfaction reported.

Some reviews indicated it's overpriced for the experience offered.