Pomeroy Hotel & Conference Centre

It smells clean, staff were friendly

My washroom was clean, but it smelled like old mop

We stayed there for four days and they only cleaned our room once. We asked for more towels and only had one person working the late night at the front desk , there was no laundry room or bath mats or grab bar in the showers.

Very quiet and clean

The breakfast was good.

The fire alarms went off at 3am and then a few minutes later as well. The window of my room was also leaking and dripping kept me up all night after the fire alarm.

Near the mall

Nothing

One water bottle was not enough, May be I should have more.

I ended up cancelling my reservation because I booked in November for my August stay. The hotel then changed the room I booked twice, the first time in March and then just a few weeks before I was scheduled to arrive, ultimately charging me almost $100 more than what i thought I had locked in by booking early!!! I think this in inexcusable and how can I trust this business!!

Location was great and clean. Friendly staff as well.

Could hear everything happening around you when in your room.

Close to everything

Proximity to shopping, great restaurant and comfortable rooms.

I requested a handicap accessible room. This room is nowhere up to standards for handicap person. The only grab bar by the toilet is behind it. Unless you want to sit and go to the bathroom backwards you cannot get up if your legs don't work. The shower is got a large grab bar on the back wall but no grab bars to assist you getting into the shower. This was the most disappointing Hotel I've ever stayed at. When I let the people at the hotel know they said hello it does have grab bars. Rude! I can add photos if necessary. I would not recommend any handicap people to ever come to this hotel

Fast

The hotel is in a really good location and our room was a good size. For the amount of people staying at the hotel while we were there, it was very quiet, which was great.

Although the room we were in was nice and big, there were no amenities in the kitchen area... ie: plates, dish soap, or even towels to dry with. The lighting in the room was also very dingy, and not really adequate for the size. One of my biggest pet peeves when I stay in a hotel, especially when I spend considerably more for larger rooms with more amenities, is that the couch always seems to get overlooked when the room is being cleaned. We all know that not everyone's hygiene is the same, so do your patrons a favour and at least try to remove some of the stains. The arms on the couch in the room we were in were absolutely disgusting. Parking was not great either. Alot of people had to park in the mall parking lot.

The staff tried to be accommodating and were friendly

The AC didn’t work or the TV. The staff did switch our rooms, however the bed was terrible and was quite noisy.

Clean, nice place

Clean with a very good included breakfast

Parking and access to the parking was not great.

We left before breakfast was available. The c room was be spacious and very clean.

Bathroom was very dark.

The breakfast was amazing, lots of choices and I appreciated the fresh fruit especially! The room was very clean and the bed was quite comfortable. The stay was very pleasant. Thank you for providing excellent service!

Location, continental breakfast

Great rooms clean and just a pleasure to stay there

Friendly and welcoming right from the get go. Room was quiet, comfortable and well appointed. Staff were helpful and professional and the breakfasts were great. The lounge which we had access to after a room upgrade was a great spot to hang out and the included snacks were a real bonus.

Parking feels very exposed but had no issues.

The bathroom fan needs to be stronger

Its close to the mall.

The washroom exhaust was not working well. The shower was either too hot or too cold.

Very nice staff. Very clean.

Nothing

Our suite was absolutely beautiful ! Staff were so friendly!

Selection of channels to watch on tv needs to be improved on. We were very dissatisfied with the options to choose from.

The day when I booked I wrote to them that it was my daughter's birthday and I wanted to make it a special day since she lost her dad and my partner in one year and they left us some snacks in the room and a beautiful presented slice of cake in the fridge for her. I thought that was awesome of them to do for her. Thank you to the great staff at the hotel.

I don't have anything to complain about.

Very clean and modern

Room, breakfast, had an upgrade and appreciated the 'extras'.

Fancy coffee makers. No micro-wave. We are also seniors, and have a bit of trouble stepping into a bath-tub

Excellant for a buffet

It has a good location and nice staff. They are welcoming even to our pets. The receptionist,Zarah was really nice.

There was a bit of dried, red stuff (might be blood) on the side of out bath tub. And maybe more vegetarian options in the breakfast buffet will be good. Scrambled eggs without meat is good.

Everything

Nothing

The room was spacious and clean, the beds were comfortable, and breakfast was amazing. The swimming pool and gym were decent. Parking was easy and safe, but could have been better, especially in the covered parking section. It is located in the center of the city and is very easy to reach from anywhere. Food was also good, in case you are not in the mood to go out.

I would say it is not something I didn't like, it's something that can be even better. That is having halal/ kosher beef bacon and sausages for breakfast.

Cleanliness Breakfast Customer service

The front check in staff was extremely accommodating

Breakfast could have better selection of eggs and fruit

Cleaning off table when wasn’t finished, just went to get butter and came back my pancakes were gone

Good location.

For the price you pay u figure they would have hot water. Didn’t have hot water for 2 days. Had a Jacuzzi suite. What’s the point of that if you can’t even enjoy your bath.

We always enjoy our two day stay at the Pomeroy Hotel and Conference Center when visiting family in Grand Prairie. The location and quality of the hotel are excellent - close by the Prairie Mall, on a main corner in downtown, and accessible to the main travel routes. Surprisingly, even when we stayed on the street side, we did not notice much traffic noise. The complementary breakfast buffet has eggs, fruit, bacon or sausage, yogurt, etc., and delicious Danish and muffins which are just the right size. One thing that is much appreciated is the willingness the breakfast staff have when asked to fill your thermos with coffee or hot water for tea: a great bonus for those of us who are leaving for points north or south several hours away. The executive level snacks and rooms are a welcome bonus when we have upgraded. The staff here are exceptional for a northern Albertan. As well as the friendly efficiency of Allan and Sim at reception desk, Priya does the same in the executive lounge. In early March 2026 we paid for the Sunday brunch at The Office. Well worth every penny and highly recommended!

Cleanliness, AC adjustable, breakfast

Location wasn't the best but certainly not the worst. Mall close by was great.

Clean, comfortable & affordable

False advertisement pictures when booking. They show the club lounge as the first picture making people assume it’s part of the room you’re booking. Also staff upon check in advised breakfast was from 7-11am, however I was turned away at 10:30am as they were closed. Again, falsely advertised.

Location

Breakfast has fake eggs. Pool area should be updated, some maintenance issues in the bathroom.

Location, food, pool and conf center

No skip to the room

We were upgraded as a courtesy for staying on our anniversary from a standard king to a premium king room. The pom club amenities were super nice! I had to pick up my hubby from the airport at 8 so I had the hotel to myself all afternoon and was able to enjoy the small bites in the lounge and the hot tub. We love this hotel for the location and chose it initially for the hot tub. The breakfast was alright, its a hotel breakfast. Having 2 robes was a nice bonus as opposed to just one in the regular rooms. The bathroom was quite small, though manageable.

We were turned away from the restaurant for the Italian buffet, 30 minutes before it closed and sent over to the bar. I mean, its a buffet and there was plenty of food still laid out. Didn't make a ton of sense. The hot tub was loaded with teens that night so we skipped it and decided to go in the morning but in the morning, it was closed for cleaning. So while I got to enjoy it in the afternoon before, my hubby didnt get to at all. Not a huge deal but definitely sucked.

Clean, good breakfast

Lounge closes early

Sound proof and restaurants on site

All was great

Hullo. I had a visitor from out of province who stayed at the Pomeroy Hotel and Conference Centre, Grande Prairie over the weekend (always books at your hotel when she comes and so sadly when (my visitor) greeted your cleaner 1. (moping up) at the elevator entrance - " Good morning" etc... and the other 2. worker too, (both Filipinos) with the linen stuff - they just looked at her (my visitor), did not even greet and just moved on. They most probably have done this to many others - won't cost a dime to greet and be friendly. I must say that this is not guest friendly and acceptable - as hotel workers and staff should greet, be friendly and at least smile when your and any other hotel anywhere host people there. So unfriendly...they were - so they need some brushing up on these points for the foreseeable future... Stem

Good breakfast and enough space.

A bit expensive

Breakfast was delishhhh, it was worth waking up early for. The pool was beautiful and warm, we could have spent ages in there. The rooms were very clean and cozy, the pillows were the best out of any hotel I’ve stayed at. The staff was friendly and welcoming, especially the morning breakfast crew working in the restaurant, they were so sweet.

Honestly parking was our only issue and it was not that bad. We were lucky enough to find just one spot in the back on our first night but it could have just been because it was nighttime. We also could not find any working tv channels but that is okay.

Loved the softness of the bed, the pillow options (4 on each bed with different firmness), the actual “smell” when you get off the elevator is very soft and inviting, the newly added “5:00-7:00pm lounge POM reception/warm food options was a wonderful addition (my daughter and I have gone the past 8 years and always stayed on the 4th floor which was the “Women’s Only” floor at that time), so that was a really nice surprise with the food being exceptionally tasty with different options each night, served by very friendly staff ☺️☺️.

I honestly can think of nothing that would or could have enhanced our amazing experience

100% great food

Stuff

Things

Front desk resolved our situation immediately and moved us into an incredible room which wasn't expected at all!!

The first room we were in, had a smell to it. (Old motel smell) but I never reported it. I'd have livedwith it, it was what it was. But was moved due to the noisy pipes.

The breakfast was okay. The pool was perfect for children, not too deep.

The doors near the check in desk should be automatic. When arriving later in the evening all the "prime" parking spots are full so we had to park in the mall parking lot. This isn't a bad thing but having to try and bring in all our luggage with doors that dont automatically open made for a difficult task.

Beds were comfy, rooms modern and clean. On-site restaurants offered great menu selections, AND we were allowed to order from one restaurant's menu [while actually sitting in the other restaurant]. Prices were reasonable, and service staff accomodating. Pool was clean, well maintained.

The hotel was VERY busy, and we had to park our motorcycles at the farthest end of the complex in the parkade which was still under some form of renovations. A bit inconvenient for us with all our onboard luggage, but we were able to use a cart.

Overall hotel was great. Good food and friendly staff.

My only complaint was the steam room was out of service. I was travelling with a kid and we would have booked a cheaper hotel with a water slide but I really wanted a steam haha kind of a bummer. But not a huge deal

Over Clean, with nice amenaties form i saw in my short trip

Parking was a bit or problem. until i found out i could park in the mall area. no clear signage as the front lot was full.

Well maintained and equipped. Friendly staff

The grab and go breakfast.

Lounge was nice

We haven't had too much time, but needing to go to a separate lounge to relax is kind of ridiculous, not having even a sofa in a $200 room is frustrating. There was hair on towels in the room, the bed wasnt comfy, we couldn't sleep half the night.

Very clean and liked all the restraints and the pool and the things to do .

The pics of the rooms are nothing like the rooms are they look way better and bigger in the pics compared to the actual size.

The included breakfast was awesome. The room was very large and comfortable. I will definitely come back again

I booked staying at the Grande Praire location with my family through the Christmas holidays months in advance. Only to be notified when we checked in there would be no hot breakfast for most of our 7 day stay. No restraunts or lounge open Christmas day or boxing day. No staff or cleaning services Christmas day or boxing day other then front desk. People staying in hotel during the holidays are expecting amenities as you are staying in a hotel. I feel they left notifying customers till the last minute giving them no affordable options to switch hotels. People paid premium rates to stay during the holidays based on advertised services provided by the venue. I believe cutting those services completely is wrong. I will not book here again during our trips to Grande Praire Coby Bilan