Le Blanc Spa Resort Cancun - Adults Only - All-Inclusive

Todos los servicios

El equipo de ventas..

Muy bien en cuanto a atención, limpieza, servicios, ubicación, habitación, destacar la profesionalidad del personal

Todo me gustó

Clean

Not really.

Great staffs with high hospitality, especially floor staff who cared us all time. They also had a great ocean view from room

Not much, just more expensive than other hotels but worth it

I really enjoyed the hydrotherapy I felt so relaxed once I was done.

I didn't like that message weren't included.

I did like when I pre order breakfast when I was checking out they were on time as promised.

I do wish they had better entertainment .

Todo excelente, el mejor hotel all inclusive que he ido en mi vida. Buen trato, todo muy limpio, servicio de mayordomo 24hs, comida genial, piscina y ambiente 10/10.

We loved everything. It was so nice. The hotel staff the accommodations everything was perfect.

We loved everything.

We absolutely loved this resort. It was beautiful, extremely clean at all times. Staff was amazing. We are very picky people and we were blown away by how nice it was. Pool staff were amazing. Coffee shop with the custom latte logos were so good. Butlers were amazing. Room cleaners were amazing. We loved everything about this place.

My only complaint would be the Blanc (steakhouse) restaurant. The staff for breakfast, lunch and dinner were extremely slow and not very attentive. Someone did say they were understaffed which would make sense. But the restaurant was never super crowded so not sure. Everything else at this resort was a 10/10.

Our stay was absolutely incredible from beginning to end! A very special thank you to our amazing butlers, Saul and Roberto. They were warm, attentive, and always one step ahead, anticipating our every need. They kept us informed of all the daily activities and made sure every detail of our stay was perfect. Their kindness and genuine care made us feel truly valued, and we hope to see them again when we return. A big shout-out as well to all of the wonderful restaurant staff. Every meal was delicious, every drink was fantastic, and the service was consistently exceptional. Every server welcomed us with a smile and made each dining experience feel special. Thank you to everyone at Le Blanc Cancun for making my birthday celebration so relaxing, memorable, and filled with amazing hospitality. We can't wait to come back!

Our stay at Le Blanc was nothing short of exceptional—truly a 100/10 experience. Words can hardly describe how luxurious, relaxing, and memorable this resort is. From the moment we arrived until the day we left, every detail exceeded our expectations. The resort itself is immaculate. Everything is pristine, beautifully designed, and exceptionally well maintained. We were greeted with a warm neck wrap upon arrival, which was such a thoughtful touch and immediately set the tone for the level of service we would experience throughout our stay. Brando made both our check-in and check-out seamless and welcoming. He truly made us feel at home, and the entire process was effortless from beginning to end. The dining was one of the biggest highlights of our trip. Every meal, from breakfast through dinner, was absolutely delicious. The quality of the ingredients and the variety of the menus were outstanding. Everything is so fresh and flavorful. Honestly, you forget you’re staying at an all-inclusive because the food is on par with what you’d expect at a high-end restaurant. While every staff member we encountered was wonderful, Rubicel stood out. He was friendly, professional, and incredibly attentive. He remembered our food preferences and dietary restrictions, and every meal arrived exactly as requested. We were fortunate enough to have him serve us during both our very first and very last meals, which made our experience even more memorable. The level of service throughout the resort is truly unmatched. Every employee genuinely seems to care about making your stay unforgettable. They anticipate your needs, go out of their way to help, and always do so with a smile. Housekeeping was phenomenal—our room was spotless every day, and coming back each evening to turndown service was something we looked forward to. Our butlers, Carlos and Memo, were absolutely incredible. They checked in with us regularly, made sure we always had everything we needed, and offered thoughtful recommendations to help us get the most out of our stay. Their daily schedules of resort activities made planning each day effortless. They truly made us feel like royalty and even surprised me with a thoughtful birthday celebration in our room, which made the occasion even more special. We also had the pleasure of meeting Ceci, who stepped in during one of the shifts and went above and beyond to accommodate our last-minute request for three 80-minute deep tissue massages. Her kindness and willingness to help did not go unnoticed. The spa deserves special recognition. It is beautifully designed and incredibly peaceful from the moment you walk in. We loved experiencing the sauna, steam room, and ice room before our massages, and it created the perfect atmosphere to unwind. I’ve had massages in many places around the world, and this was honestly one of the best I’ve ever experienced. Every therapist was outstanding and took the time to address our individual concerns. One of our favorite restaurants was Blanc. We loved it so much that we made reservations there twice during our four-night stay. And yes—the Cowboy steak absolutely lived up to the hype! Brayan helped take care of our table both evenings and was consistently friendly, attentive, and professional. He always made sure our glasses were full and that we had everything we needed. I could honestly go on and on about how much we loved our time at Le Blanc. It is, without question, the best resort I have ever stayed at in Cancun. Every member of the staff made us feel genuinely cared for, and every aspect of the resort reflects an incredible commitment to excellence. We left with unforgettable memories and are already looking forward to returning. Le Blanc has absolutely become our new go-to luxury resort whenever we visit Mexico.

Our stay at Le Blanc was absolutely incredible from beginning to end. The level of service exceeded every expectation, and the staff made us feel truly cared for throughout our vacation. A special thank you to Luis and Paulina, who spoiled us every day. They were always happy to help with anything we needed—making dinner reservations, keeping us informed about the day’s activities, and even preparing a relaxing bath for us after a long day. On the beach, Christian was exceptional. He always had the perfect drink recommendation, made sure we never ran out of ice water or pineapple juice, and kept my coconut mojitos coming. His attentiveness made every beach day even more enjoyable. One evening, I wasn’t feeling well when we dined at Yama, and Rafael went above and beyond to make sure I had plenty of options that were gentle on my stomach. His kindness and thoughtfulness meant so much. Our favorite restaurant was Blanc, where Caesar provided outstanding recommendations that made every meal memorable. Finally, as our trip came to an end, Victor made our departure seamless by ensuring everything was ready for our trip to the airport. Leaving Le Blanc was the hardest part of our vacation, but thanks to this amazing team, we’re already looking forward to returning. Thank you all for making our stay unforgettable!

Absolutely every detail about our stay and experience with Le Blanc was co Platelet amazing. They made our honeymoon perfect

Our stay at LeBlanc Cancun was phenomenal! our Butlers Eduardo and Raul were super nice and attentive to all our needs and beyond!! My first time away for my birthday and they made it extra special for me leaving things in our room. Gilbert from the Luna pool and Rafael were so nice and so much fun! Tomas from Cavo Bar..amazing. Loved his energy and enthusiasm! Carlos from butler service phone (I call it that bc he’s always the one that answered if I had to call for something really quick such as a change of bathrobe, slip slippers, etc.). Super nice guy! Honestly, we have absolutely nothing negative to say about our stay here at LeBlanc Cancun!! See ya soon!!

Trip of a lifetime! Service was amazing, staff were friendly, and food was 10/10. Highly recommend!!!

מתקן מפנק הכל נקי מתוקתק ושירותי ברמה הגבוהה ביותר האוכל כמעט גורמה ברוב הפעמים אלכוהול משובח הכל כלול במלוא מובן המילה

התחושה שכל הזמן מסים לסחוט ממך בעדינות עוד כסף עבור אטרקציות וספא במחיר מופקע הציפיה המופגנת לתשר בכל אינטרקציה המיוחד הבטלרים בקומות

Hugo and Luis made our stay exceptional! Shoutout to Andre and Dani for all of the laughs and fun activities. Especially aquadance and Latin dance! I will have dreams of the truffle fettuccini from Belle. I need to also mention Laura at the pool for being the hardest worker I’ve ever seen. Jael at the pool bar was so great to chat with and made our experience very special! The staff is absolutely amazing all around! Can’t wait to return!

⭐⭐⭐⭐⭐ An Outstanding Stay at Le Blanc Cancun Our stay at Le Blanc Spa Resort Cancun exceeded every expectation. The resort is absolutely beautiful, with immaculate grounds, exceptional dining, and service that consistently goes above and beyond. Our room was spacious, spotless, and incredibly comfortable. Housekeeping did a fantastic job every day, and we always looked forward to returning to a perfectly refreshed room. The ocean views were breathtaking, the bed was incredibly comfortable, and every detail reflected the luxury that Le Blanc is known for. What truly made our vacation unforgettable, though, were our butlers, Memo and Carlos. They delivered the highest level of personalized service we’ve ever experienced. They anticipated our needs before we even had to ask, handled every request with genuine care, and always made us feel like VIP guests. Whether arranging reservations, checking in throughout the day, or surprising us with thoughtful touches, they consistently went above and beyond. Their professionalism, kindness, and attention to detail made our vacation completely stress-free and memorable. Le Blanc is an incredible resort, but employees like Memo and Carlos are what make it truly world class. We can’t wait to return, and we will absolutely request them again. Thank you for making our stay one we’ll never forget. Highly recommended! ⭐⭐⭐⭐⭐

Another great time at Le Blanc. Easy making our initial requests with Michelle before we arrived, to our butlers Carlos, Memo, and Ceci, who provided daily services to keep us going. Want to thank Hector and Johnathon at the bar for making interesting and creative drinks for us, and Jorge and Tona with the wine selections for dinner. And Tona for going the extra glass and providing some wine pairings for us. At the pool and on the beach, thanks to Lucinda, Hugo, Christian and Manny. Juliette at the spa was so good I requested her for a second massage. Was seated with Manny at Bella and he totally delivered both times. The only time the dinner experience was lacking, Eduardo Mena of public relations heard us out and checked in with us on subsequent dinners or had Jorge do making sure the Le Blanc experience was delivered. The people make Le Blanc special!

Expect perfection when you arrive at LeBlanc until the moment you leave. From the service to the food, it's just a perfect vacation. But what makes it so perfect is the people that work there. There's so many amazing people that make your stay incredible. I wish I could remember everyone's names but here are just a few that made our stay exceptional this time: Rogelio Ingrid Memo - butler Lucinda -pool Laura -pool Jeanette - pool Diane - pool Majo -pool Manny -Italian restaurant Alberto- Asian restaurant Mercedes- coffee shop Karina- spa/salon Linda - spa/salon Mariana -spa/Salon Ellie- spa/salon Every bartender Jorge - driver And so many more! Highly recommend LeBlanc!

Room and some of the resort was nice but a bit dated. Found hair in spa bath in room.. Breakfast was incredible with so many options. Dinners were also excellent! Spa was very nice. The robes, linens etc were top notch. The size of the resort was nice, a bit smaller than some of the mega hotels in Cancun.

The sales pitch they pressure you to attend is beyond annoying...they lure you into sitting through a buy-in program as a "member" by offering you free credit to use in exchange for sitting through it to use at the spa or whatever. We went to the program and I personally was appalled at the high pressure sales. Every time we declined, the price was lowered and multiple "higher ups" come and try to convince you by offering an even better "deal". They force you to bring your actual physical credit card to the presentation and show it to them before they would even start the high pressure sales pitch. If they have your actual physical card, that they forced me to have, before starting the presentation, it is purely my understanding/opinion that were you to sign up and to have "buyers remorse" later...the charge is much more difficult to dispute. In addition, you have to make the decision to buy in.... AT THAT MOMENT...if you leave...your offer is over. That being said we were chased out by a sales person that then said you could have time to "think about it." When we asked if we could take the information, they would not let you take anything that was written by them or even take a picture of it....most likely, after talking to other patrons later, because EVERYONE got different offers and "deals". No one on this earth, in my opinion, should make a long term monetary commitment involving large dollar down payment amounts AND MONTHLY PAYMENTS without having ALL the information and time to review it, including the contract. It forces one to act impulsively and possibly regret the decision. We did acquire the hotel credit for sitting through the high pressure sales pitch which we used in the spa. However, they were not done yet...we were again approached when departing the property to purchase credit at a discount for our next visit.

These people are amazing. They helped our stay and our experience here for our first time. Marta Patsy Miriam Maria Eduardo and Raul Brando Highly recommend this place for a wonderful time and the food was amazing. Drink service was on point. The highlight of the stay was the sea turtles came on shore to lay their eggs. It was an amazing experience to watch and observe from a distance.

Our stay was absolutely incredible, and a huge part of that was thanks to our amazing butlers. From the moment we arrived until the day we left, they went above and beyond to make sure every detail of our vacation was perfect. They were always kind, professional, attentive, and genuinely caring. Whether it was helping with reservations, arranging special requests, checking in to make sure we had everything we needed, or surprising us with thoughtful touches, they consistently exceeded our expectations. Their exceptional service made us feel truly welcomed and valued, turning a wonderful vacation into an unforgettable one. It’s rare to meet people who are so passionate about creating memorable experiences, and it did not go unnoticed. Thank you for your outstanding hospitality and for making our trip so special. We will definitely be back, and we hope to see you again on our next visit. You are a true credit to the resort!

It was an overall wonderful birthday celebration for me and my husband. All the staff were warm and accommodating especially the 2 butlers assigned to our floor Billyjoel and David. They were very attentive to our needs like dinner reservations, bringing coffee and food to our room before we left for an early morning tour and packing lunch for said tour to cleaning of our room so we have a fresh and relaxing space everyday. They also send us daily text about the entertainment and special activities for the day so we were able to plan our day accordingly. And how can I forget the suprise balloons, chocolate pinata and champagne sent to our room for my birthday!! Yay I felt special. I chose this hotel among other “all inclusive hotels” because of the great reviews on the restaurants and they were right! Food was amazing!! From the room service to the dining experience, bravo!! One hiccup however was the agenda of a membership sales presentation. We apologize for not making to the meeting but our stay was so short that we didn’t want to waste it on such promotion. They did try to do another sales pitch while we were hanging out at the lobby. It still was an overall wonderful vacation.Thank you for this memorable experience.

Sore Blanc is without a doubt the most exceptional resort to which I have been. I have been to ten dofferent resorts including Cancun, riviera Maya. Jamaica and punta cana. Actually, I think I have been to eleven. I go to le blanc every October after my final tax deadline of the year. I am treated with more care and consideration than I could dream of- you must go immediately!

About 1/3 of your guests are diabetics yet Le Blanc has no sugar free deserts or syrups. I had to pack my own sugar free pancake syrup in my suitcase. But, gluten free products are readily available.

Eduardo Mena, in public relations, was absolutely phenomenal in helping my family and I have a wonderful time at Le Blanc. We had a few hiccups when we first arrived, but Eduardo went out of his way to do everything he could to rectify the situation and show us that he cared about our experience at the resort. Throughout our stay he checked in with my family and made sure everyone was having a good time. Eduardo helped turn our trip around and is the reason we will continue to visit Le Blanc and other Palace resorts. This resort has the best food, and the nicest staff you’ll ever meet. Everyone was welcoming and kind throughout our stay.

We are in the lobby of Leblanc and Cancun departing after a five day trip. We honestly don’t want to leave. The resort itself is immaculately,clean and beautiful. We had nothing but five star service from the time we arrived and our butlers, Eduardo and Raul, were amazing. They were kind and helpful and just all around good people. They really made our trip! Restaurants Yama and Lumiere were the stand outs! All the guests we met were also very awesome. Everyone was having a great time and in great spirits. I will definitely be back.

If you like Ritz Carlton or St Regis service without the stuffy guests at a fraction of the price, this is your place The best service hands down at ANY hotel in the world that I’ve stayed at. Food was great, infinity pool looking at the blue and turquoise ocean were second to none Swim up bar, daily butler service, spa is next level it out of this world!!! Will be coming back for many years

I was skeptical at first but we we’re so pleasantly surprised by there level of Service!! It’s on par with Ritz Carlton! One of the general managers, Eduardo, was above and beyond! I injured my shoulder and we have medical attention within 20 or 30 minutes. The location and the Infiniti pool in front of the ocean was unmatched. One of the swimmer pool bar tenders, Miguel, was super friendly and attentive, and anticipated your order before you asked for it! The spa was insane!! Do the hydrotherapy sequence- so relaxing!!!

We had a fantastic four-night stay at Le Blanc Cancun in July 2026 and were very impressed overall with the luxury experience. The highlight was definitely the exceptional butler service. Eduardo and Raul were extremely attentive and went above and beyond to accommodate every request we had, truly five-star service. Housekeeping and nightly turndown service were also top-notch, with spotless rooms and thoughtful details every day. That said, the restaurant choices felt quite limited for an all-inclusive resort of this caliber. During our four nights we were able to try nearly all of them, but we felt it would become quite repetitive on a longer stay. The buffet options in particular seemed a bit tired, with many dishes appearing to have been sitting out for a while. We wish we had utilized room service more frequently. Late-night activities are practically non-existent, so we recommend planning early mornings and earlier bedtimes. The main pool area also gets quite crowded, with many guests reserving chairs with towels despite the clear signage prohibiting it. The stated dress code doesn’t appear to be enforced. Gentlemen wearing open toe slides seemed common, so there’s no need to pack extra formal attire for dinner. Overall, Le Blanc Cancun is a beautiful resort with outstanding service that we would happily return to, especially for a shorter getaway. Just manage expectations around dining variety and evening entertainment.

Todo es espectacular y muy lujoso

La tranquilidad y la atención

Our butler was great, the maids were perfect. We enjoyed our private driver to and from. The room views were amazing. The staff was very friendly and welcoming and attentive. The steaks at Blanc was chef kiss, the food and drinks were unlimited. The pools were clean with amazing views of the ocean. The spa and staff was heaven sent, very relaxing. Loved the work out room, it was very clean, the aqua spin class was fun. The presentation to become a member was longer than 90 minutes. A portion of the credits they give you for the amount of days you stay can be only used during your time on vacation. They don’t roll over, you either use or lose them, and the shops where you can use them isn’t a large enough selection to pick from. Not enough men selection to use the credits for.

We just went for seven days and it was a great time. The luxury transportation from airport was perfect. When we arrived we were met by our Diamond concierge Sophia, she was amazing! She always found us and arranged everything with a smile. She is pretty incredible! The atmosphere, noise level of the resort was very clean, calm and relaxing. They even had robot's like the Roomba only huge, these were constantly cleaning the floors. I have never seen this before it was pretty cool. The rooms were very nice, ours was always being kept that way by Susanna, she did a great job. This resort in our opinion was worth every dollar. The team exceeded my expectations and provided great value. Dani was part of the entertainment staff, he was very good at keeping us entertained. We played Blackjack in the pool which was absolutely great. I hope to see him next time. He is a great addition to this resort. I have to mention some of the pool staff. Yessica and Lucy were absolutely great, I have never seen anyone at a resort work so hard and keep their smile. These two lady’s definitely made an impression on me and my wife. They are great people. Rafael was our server at a special dinner and he was a gentleman. We appreciated him very much. Angel was one of our favorite servers at the buffet. He was always happy and personable. We will be happy to return to Le Blanc.

Our Butlers were excellent, attentive, professional and made our all inclusive stay unforgettable. They anticipated our needs and added so much comfort to our trip. Highly recommend we are going back!!

It was an amazing experience would definitely come again. Staff was excellent and super nice.

Andre with the entertainment staff did a sensational job making the aqua activities enjoyable and fun!!

My husband and I have been coming to Le Blanc Cancun since 2008, and I can honestly say it is the best resort in Cancun. Over the years we’ve stayed at other resorts as well, but nothing compares to the level of luxury, service, and overall experience that Le Blanc consistently provides. We just returned from another amazing stay (July 2–5, 2026), and once again everything was absolutely perfect. The service is truly unmatched, the food is outstanding, the rooms are beautiful, the beach is breathtaking, and the location couldn’t be better. One of the things we also love most is meeting wonderful people from the U.S. and all over the world every time we visit. The staff is what makes Le Blanc so special. Lucinda is one of the reasons we keep coming back. She has been there for many years and is one of the sweetest, kindest, and most genuine people you’ll ever meet. She always goes above and beyond to make every guest feel welcome, comfortable, and cared for. We also want to recognize Camila from Public Relations. She is incredibly kind, professional, and attentive. She went out of her way to help us and made sure everything during our stay was exactly as it should be. A special thank you as well to our concierges, Carlos, Luis, and Paulina, who worked hard to make our stay exceptional. We’d also like to recognize the amazing pool bar team—Zair, Gilbert, and another gentleman whose name I unfortunately can’t remember. They were all friendly, attentive, and made our pool days even more enjoyable. My husband and I recommend Le Blanc to everyone we know because, in our opinion, it truly offers the best all-inclusive experience in Cancun. After visiting for almost two decades, we can confidently say it has never disappointed us. We can’t wait to come back!

Le Blanc is the most relaxing vacation we've ever been to! We've stayed at many other very nice all-inclusive resorts before, but Le Blanc was above all other. It is a small, yet very upscale resort that gives you a botique vacation experience. From the moment we arrived we were greeted with a nice welcome drink and a refreshing face towels. Every staff member there--the front desk, vacation planner, butlers, waiters and waitresses, etc--were exceptionally friendly, helpful, and professional. The level of attention to detail at this resort is amazing! The cleaning staff would neatly organize our clothes and toiletries and even wrapped our charging cables. The waiters and waitresses were very attentive and even folded our napkins when we got up from the table for whatever reason. The front desk was helpful with any questions we had. But we wanted to highlight the amazing service of our butlers, particularly Marco, Guillermo, and Rodrigo. They were all extremely welcoming and friendly, making our stay that much better. Marco was very helpful with our reservations and ensuring we had everything we needed. And Guillermo always made sure our room was tidy and ready for us to settle down at night. Even after we checked out, we forgot to ask the Guest Services for something. We messaged our butlers and they were responsive and helped us right away, even though we were not there anymore. The food at this resort was also top notch. Every restaurant was amazing and the buffet had such great variety everyday for breakfast and lunch. The room service food was even amazing and Roman, who was delivering the food at night was extremely kind. The beach was also beautiful! The staff always made sure we had an umbrella set up at our chairs and always gave us clean towels. We will definitly being going back here again in the future! This resort was amazing and made our honeymoon one to remember!

A wonderful experience, the quality of the service was exceptional and the amenities too, specially the Bella restaurant, Antonio and Carlos.

Here now and haven’t been here 24 hours. Will try and update later. So far the effort for customer service has been elite. But what’s holding it back of feeling as the ultimate luxurious experience is a gap in language fluency and communication skills. If you’ve been to other comparable properties t he biggest difference is the effortless feeling when communication levels are high. They just aren’t there yet at least with this staff. We had Yama on first night. It’s a Japanese restaurant with sushi and cooked main dishes too. It was very good and no specific complaints except the same comments as above. But, is it elite Japanese food? Maybe a 7/8 out of 10. Perhaps we are spoiled in Houston with places like Katami, Kara Robata and Soto. But there is a high bar of other are representing Le Blanc has some of the best food they’ve ever eaten. Next, the music in gym is just too loud. Yes, I make this same complaint at my home gym. When at least 50% of people wear personal headphones I do not see the need to crank up the music to higher levels. I really shouldn’t be able to hear through the music through my headphones especially if I’m listening to a podcast. It’s annoying. Lastly, the property itself. It’s extremely clean. They design and layout make it feel dates. Nevertheless we loved the extra table for the suitcase and unpacking. Most hotels don’t have a lot of surface area but this is place does even in a standard room. It just doesn’t feel as luxurious as other Mexican properties we’ve visited like Banyan Tree or Rosewood. Hard to compare price wise and don’t get me wrong, Le Blanc we feel like we are receiving full value for what we paid. More to come if I have time. P.S. we opted against the sales pitch breakfast in exchange for resort credits. Just too short of a trip to attend a 90 minute high pressure sales pitch when we have a very long list of places we want to take our two elementary school aged children. We simply don’t have enough child care options to make any long term commitment to a time share experience at this life stage. Cheers

Rooms and beds were heavenly. Food was great, especially at Yama and Lumiere. The gym was excellent and I especially loved the 1-hour hydrotherapy session every day after an hot afternoon at the pool and beach. Our butler Byliyoel made our stay extra comfortable. Alcohol dispensers in the room cannot be beat. We will be back!

Le Blanc was incredible. We've been going here since 2017.

It was so relaxing and beautiful. Food, entertainment, amenities, staff are all top notch. Spa was absolutely amazing and just what I needed. The room service and butler were fantastic and very accommodating.

We had an incredible stay and look forward to our return! A special thanks to David, Hugo, Pedro, Roberto, and Fausto for their exceptional service!

The experience was amazing all the people were great. Our spa attendant Pablo was the best! At Bella we had Fausto as our server twice and he was a blast to have! Our butler Saul was very helpful and sweet! All of the poolside bartenders were so fun and were great at their jobs! Overall everyone worked so hard and was so sweet.

This was the most excellent experience from start to finish. The staff were all top of the line in guest experience at every location we enjoyed. The food and beverage options were all divine. Having over two decades of customer service and hospitality experience myself I can honestly say I wouldn’t change a single thing. I enjoyed that our ocean view room allowed us to open the doors creating a balcony feel for breakfast. The cleanliness and care put into every aspect of the guest experience did not go unnoticed.

A equipe é excelente!! Gostei muito do Edgar que me fez um drink maravilhoso. O Victor ao final da estadia com toda sua educação. E principalmente o Saúl (responsável pelo andar 3). Este é um funcionário que o resort não pode perder de maneira nenhuma. O Saúl se mostrou sempre à disposição em todos os momentos.

Não tenho que reclamar

Fantastic resort, very relaxing, spa is gorgeous. Rooms were immaculate and staff was incredibly friendly and accommodating. Especially Jesus at the pool, Vanessa at breakfast and Miguel at Bella. Geared more towards relaxation, wellness, spa as opposed to a party resort.

We went to Le Blanc from May 10 to May 14. I was really looking forward to this visit because we have friends who rave about Le Blanc. We have a resort we visit frequently in Playa Mujeres that we have never found anything better than, so we wanted to try Le Blanc, but it was pricier than our usual resort. We were guests of another couple who invited us, so the trip cost us nothing. We made the mistake of taking the free transfer offered. We were crammed into a van with two other couples and had to stop at their resort on the way. Contact Canada Transfers to get a better deal on a private transfer and have drinks ready for you that you order in advance. About a week before our trip we received an email from a girl named Pamela asking about restaurants we wanted to book. We had never been there, so we had no clue. Because of a TripAdvisor review I’d read about a couple being turned off by “memberships,” I replied that we were not interested in any memberships and asked that our file/reservation be noted. We received a nice greeting with cold towels and a beverage while we waited for a desk to open for check-in. It probably took about 15 to 20 minutes. After check-in we were informed another colleague wanted to talk to us about credits we could get for excursions and spa treatments if we listened to a 90-minute presentation. We said we were not interested, but the “shark tank” was waiting the minute we got up from our chairs. To appease her we let her show us the brochure and pamphlets and listened to the high-dollar amounts offered if we attended the presentation. Of these credits — about $750 — only $350 could be used for the spa. We again said we would not attend the presentation. Then she wrote down a higher dollar figure for us — $1,500 in credits. Again, we were not interested; she kept asking why and said she could put us down for the 11 a.m. or 12 p.m. presentation. We again said no, and her response was, “You’ve got to be kidding me.” At that point I snapped: “We’ve only been at this resort for 10 minutes, haven’t even seen it, and you’re pressuring us into a meeting.” That left a bad taste in our mouths. We went up to our room on the fourth floor: the Royal Honeymoon Suite, oceanfront. I was surprised how small the room was (412 sq ft) compared to our regular resort in Playa Mujeres (807 sq ft). I thought the shower was very small — it could barely fit one person. The shower door was hard to slide open and the knobs were hard to turn. We enjoy our double shower at our favorite resort, and you really can’t both get ready in the small dressing area with only one sink. I thought the room layout was strange and not what I expected. The bath towels, slippers, and bathrobe were the best I have ever experienced anywhere — I applaud them for attention to detail in this area. I was disappointed there were no balconies. I always enjoy sitting on a balcony with my coffee and fruit tray in the mornings; the view was outstanding, but there was no balcony to enjoy it. I also missed having an “x-box.” At our other resort we have an x-box — and no, it’s not the video game system; it’s a little compartment by the door where room service (which is 24 hours) can put your food from the hallway so you can take it into your room without opening the door. We liked this because we were never bothered (we would have coffee automatically delivered every morning without having to open the door). There is no such thing at Le Blanc. One of the first things we did after unpacking was ask our butler if we could exchange the scotch (which we don’t drink) for a bottle of whiskey (which we do). We were told no, unless we wanted to buy a bottle, but we were told we could order shots to be set up in the room. This was the start of getting more NO than YES answers. We went to the pool area to find our friends, who had arrived a day earlier. They had loungers to the left of the entrance. Lo and behold, there were ants everywhere where they were sitting. When our friends called someone over to ask if they could spray, the response was, “We can sweep them up, but they will just come back.” Nothing was done after that. We finally had to move. We had dinner at the Italian restaurant, Bella, on the first night. We had a table of six. I was surprised that each time servers brought out food they didn’t seem to know who ordered it; we were constantly switching plates around, and one entrée didn’t arrive until about 10 minutes after the rest of us had been served. It was very uncomfortable because the rest of us were waiting for that plate before we started eating, and food got cold in the meantime. My husband wanted to smoke a cigar after dinner. The smoking areas were laughable , more like a prison . The best place to smoke is in front of the hotel to the right as you exit — maybe four chairs. Then there is a third-floor area where you’ll be in the blistering sun or rain and there are only two chairs. Or off in the grassy knoll behind the pickleball court — again two chairs and full sun (or rain). This is completely inadequate regardless of the smoking laws. Never seen anything like this. Monday morning we had breakfast at the buffet; the food was good, though the orange juice tasted watered down. We enjoyed the infinity pool on floor three and stayed there the whole day. The service was fabulous and the views were breathtaking. Our friends were “roped” into a presentation at noon to get more credits and were gone until 3 p.m. They said the resort brought in four closers to get them to buy more membership, and the closers “huffed out of the room” when they weren’t getting anywhere. We laughed — three hours of my time is more important than credits for services we have no interest in. That was prime lay-in-the-sun time, and by the time they returned we were ready to get ready for the evening. For dinner that night we went to Yama, the Japanese restaurant. I never did get my fried rice, but I was full anyway, so didn’t complain; the wait staff seemed mixed up about who ordered what. That evening we went to see The Mentalist show with David McGee, and I highly recommend it — he will blow you away. Do not miss this show! This was a highlight of our visit. Tuesday morning, after breakfast at the buffet, we went to the Luna pool. It was quiet and we enjoyed watching people play water volleyball. It was a relaxing day; we ordered sandwiches for lunch and the service was excellent. For dinner we went to the French restaurant Lumiere. I had the sea bass, which was fabulous. We were tired by the end of dinner and called it a night. Wednesday morning, after breakfast at the buffet, we went to the beach. The water at this resort is beautiful, and you can’t stop staring at it, but the beach at our resort in Playa Mujeres is better. Both beaches suffer from sargassum and both resorts use tractors to control it. At Le Blanc, the tractor churns the sargassum back and forth, mixing it into the sand where it bakes in the hot sun and the smell is relentless. At our Playa Mujeres resort, the tractor scoops up the sargassum, takes it further down the beach, and buries it. We could only enjoy Le Blanc’s beach for a couple of hours because the smell was bothersome and we didn’t attempt to get into the water. Le Blanc’s beach is also public, meaning vendors can approach you to sell their wares; the Playa Mujeres beach does not allow this. We came back to the main pool and ordered nachos, guacamole, and chips. We returned to our room at 3:30 because my husband needed to get on his company laptop, and I was disappointed to find the room had not been made up. This was very disappointing and added to the negative impression of the visit. All we needed was fresh towels so we could get ready for the evening. It amazes me that the butler didn’t stay on top of this; the most our butler did was press the elevator button when he saw us coming. Dinner that night was at the steakhouse, where I had the catch of the day — it was good. The servers there seemed to know what they were doing and who ordered what. Thursday we checked out to go home. This was a head-shaking visit because of the many issues I’ve listed and the fact that people rave about this place. I feel they rave about it because they don’t have anything better to compare it to — but I do. I have been to several hotels in the hotel zone, the Riviera Cancun, and Tulum. None of those places match our favorite resort, but I was glad to get this experience out of my system and stop thinking about it. I did hear Le Blanc in Cabo is much better, and we might consider that. We really wanted to like it. As we were loaded into our transfer (and please, pay the extra to get your own private transfer), the guy who helped us into the van said, “Be sure to post a review on TripAdvisor — only if it is good!” Wow. How can they improve if they don’t hear about the things that need work?

It was our 12th or 13th stay at LeBlanc Spa. We lost count! It was better than ever this year. The property looked sparkling and fresh, food was excellent as ever, and service? Salvador was the best butler we’ve ever had. His service wasn’t just excellent but it was so proactive that it was pure delight! Can I iron your shirt for dinner? You like aromatherapy? He’s one to take home. Everyday he’d deliver the handcut soaps we loved. He arranged late checkout and private transfer. Just perfect! Lucinda and Laura at the pool, who have both been with LeBlanc for nearly 20 years, are downright national treasures. Le Blanc: protect them at all costs! These two ladies are a master class in hospitality and work ethic. Love them. They brightened our days and made the vacation fun!

Excellent stay for 8 nights. Enjoyed 5 star property and 7 star service all around. We had daytime butler Ms Ceci and evening butler My Hugo. Both knew our names and always ready to help. We did use Mr Hugo a lot and he always had a smile and looked forward to make our stay special and so did Ceci. The room was always made like I never seen before. All our cables would get tied up so those would not look clutter and eye glasses were setup on cleaner cloth by the Ms Araceli. Our room had pool and ocean views and we enjoyed a lot. All the restaurants were amazing along with the restaurant staff. I always thought I would not like Japanese food but had to try resort's Japanese restaurant also. It turned out to be the best experience for us amongst all the restaurants. In the morning breakfast buffet, we were served by Nancy few of the days. What a smiling face and excellent service and not to forget restaurant manager Mr Limber who always greeted us and made sure that we get specially made juices that we wanted. It is the special treatment when restaurant manage makes sure that everyone is getting great service. Again all the staff was providing excellent service. Me and my wife loved our stay.

The woman who serves the front main pool area with towels and water buckets is the hardest worker here. All day she runs around helping people with what ever they need in the hot sun. Her name is Yessica.

Leblanc is truly an incredible experience. The facilities, the staff, the dining. A truly special experience!!

Le Blanc Cancun is a beautiful resort, but it is the service that makes it special!. The staff treats you like you are family. We experienced many special moments, beautiful orange roses in our room (thanks Cynthia!), Iced champagne to welcome us, evenings with rose petals on our bed and at our dinner table, special meals by Chef Fredy at Yama. Fantastic service by Enrique, Christian, Jessica, Alicia, Ezequiel. Special dishes at Bella and excellent service. Thanks to Antonio, Manny, Fausto and Jorge the manager. The food at Terraza was excellent. Great service from Yuri and Luis. Blanc dinner was very good! Enjoyed the Caesar salad made at our table. Thank you Alcia, Radal, and Edgar Our concierge, Patricia, had all reservations perfect and actually made us a special framed collage of pictures from our trip! so thoughtful! Roger and Jayro checked on us daily also. Cucumber on the eyes at the pool, thanks Laura Jessica! We had constant service at the pool by many. Thank you Maria, Miquel, Andre, Marina, Chris, Jeanette, Deanna, Lucy, Henry, Armando, Adiel. The bartenders inside and out were excellent and very attentive. Thanks to Ignacio, Ivan, Hector, Gilbert, Zair, Edgar, Maira, Alejandro, Renan. Breakfast staff very special. Thanks Freda, Victor, Daniel and Nancy. Room service was great, always on time. Thank you Juana and Carlos. The spa and hydrotherapy is so relaxing. Thanks to Michelle and Giovanni. Our butlers were there to meet our every need. Thanks to Cecilia, Rodrigo, Billy Joel, David and our past butlers that continue to check on us. Thanks Marco, Luis, Joel, Antonio. Little Jerry is at Lumeire, just saw him from the distance. Thank you Mercedes, no carrot cake but she is a lot of fun! We can't wait to come back!

Absolutely beautiful! Great food, staff, grounds, beach, activities. Classy place!

April24- May 1st first was the absolute most memorable week of this year to date. My husband and I attributed that joy and luxurious experience to the attentiveness to our Butler team #9 Carlos and Memo. They were extremely nice and ensured whatever we needed or wanted was provided to us and that added to an incredible time. The hotel also exudes luxury but having them as our guide was a perfect match. The property was impeccable. Rooms were extraordinary Food was delicious Drinks were great and top shelf We will certainly be back and requesting Carlos and Memo.

Our recent stay at Moon Palace Sunrise was unfortunately very disappointing and stressful, especially at the beginning of our vacation. The easiest way to copy and paste is by highlighting the text you want to copy, pressing Ctrl + C on Windows or Command + C on Mac, then placing your cursor where you want to paste it and pressing Ctrl + V on Windows or Command + V on Mac. We originally booked an upgraded ocean-view room, but what we received was barely a sliver of a view. While check-in itself was quick, things quickly went downhill afterward. We rushed to grab dinner after arriving, only to be told the buffet was closing in five minutes. Before we were even seated, staff had already started cleaning and removing the food, leaving us unable to properly eat after traveling. The biggest issue, however, was the condition of the rooms. After being moved once, we entered another room where the floors were filthy — my feet turned black from simply walking barefoot. Even worse, there was a very strong mildew/mold smell in the room. My partner suffers from asthma, and his breathing became severely affected almost immediately. Engineering and housekeeping came to inspect the room, but insisted they “didn’t smell anything” and seemed unwilling to properly document the issue. Eventually we were moved again, but by then the damage had already been done. Because of my partner’s respiratory condition, we had to cancel excursions, spa treatments, and massages we had booked. He could barely breathe and certainly could not tolerate deep massage treatments pressing on his chest and lungs. Unfortunately, management initially refused to credit or cancel many of these services, which added even more frustration to an already difficult experience. That said, I absolutely want to recognize one employee who truly cared and went above and beyond: Miranda Perez from Public Relations at Sunrise Resort. She was compassionate, professional, and genuinely helpful. She helped us navigate the cancellations and assisted with our transfer to Le Blanc Resort and Spa Cancun so we could start fresh. She is an outstanding employee and deserves recognition for the way she handled a very difficult situation. Once we arrived at Le Blanc Resort and Spa, the experience completely changed for the better. From the moment Israel checked us in and later checked us out, the level of hospitality became exceptional. He fixed our billing issues, applied our credits correctly, and even arranged and paid for a private taxi to ensure we arrived at the airport on time after transportation confusion from Sunrise. He truly made us feel valued and cared for as guests. Le Blanc was absolutely extraordinary. The accommodations, cleanliness, mattresses, pillows, pools, and overall atmosphere were top-tier luxury. The highlight of our dining experience was the restaurant Terrazza. Every dish we ordered was phenomenal, and we returned multiple times because the chef never missed a beat. It was hands-down our favorite restaurant on the property. The Italian restaurant was also excellent, while the French and Asian restaurants were good, but Terrazza stood far above the rest. In the end, while our experience at Sunrise was extremely disappointing due to room conditions, cleanliness concerns, and lack of responsiveness, Le Blanc completely restored our vacation experience. We are grateful to Miranda Perez and Israel for their professionalism and kindness, and because of our experience at Le Blanc, we are already considering visiting the Dominican Republic location in the future.

This was our second visit to this amazing resort. It is a 5 star experience. The property is beautiful and well-maintained. The chair game at the main pool is real - the pool concierge reserves the best loungers for high tier members, and rightly so, leaving few good spots for other guests. By around 10-10:30am, if the good seats haven't been claimed, others can take them. This worked well for us. Lucinda, the pool concierge is friendly and helpful. We loved doing activities with Andre (and his boss Vanessa) - painting was not such a success (needed more instructions), string art was better and water aerobics and stretching were fun! Spa was nice, but pricy. Our butlers Raul and Eduardo were helpful and friendly. We moved rooms after one night because of a loud/rattling fan and new room on the 8th floor was much better. We loved the food at Yama the best, Bella was a close second. We preferred the buffet for breakfast - Angel was a great waiver and remembered our drink orders by day 2 - Terazza took too long. Cristina, our pool waitress, was sweet and introduced us to some new drinks. This place is pretty laid back, and that's just what we were looking for. We will be back!

You feel like you are on a luxury vacation. It’s is absolutely worth it to do the private transfer through the hotel when you book. While the hotel offers transfer to and from the airport, it can determine the tone of your vacation. We did not do it when we went and it was the only regret I have. It started me off on the wrong foot but they more than made up for it when we arrived at the hotel. Not a party place at all, which is exactly what we were looking for. If you truly enjoy the company of your person, you will love the experience here. It really is geared towards making things romantic and relaxing. Spa was fantastic. We loved it so much we booked to return in July, which sounds crazy- Cancun in July- but we were convinced by other couples who frequent the resort that 4th of July is an experience there. Hopefully I have more great things to say the next time around. The food was good, considering it’s an all inclusive. I know how that sounds- but it’s like anywhere else- you can go to a restaurant and have one dish that’s awesome and another time question why you went back.

My fiancé and I had our third trip to Le Blanc Cancun in very late April and very early June 2026. This was our third trip to the resort, and it remains my favorite with Le Blanc Cabo being a very second second. The service was outstanding, and we'll be coming back for many years to come. I personally want to thank Rozio, Patricia, Magdalena, Alondra, Mercedes, Nery, and Monse for the outstanding messages and spa service. Emmanuel, Marina, and Diana provided excellent service poolside. Yessica with pool concierge was also excellent and helped us make our experience even better. I especially appreciated Renan, Alejandro, Raul, Ferdnando, and Hugo for provide excellent lobby and pool bar service. All of these wonderful employees were very polite and very knowledgeable. The breakfast at Terraza is probably one of the best you'll ever have. I recommend the truffled eggs along with either the smoked salmon bagel or the pomme rosti. The bistecca al chianti at Bella is fantastic. Yama is great for dinner as well; we had a meal there and an appetizer "first round" meal there. Joel was our butler, and he was a great help for planning our day, especially dinners. We will be back very soon, and we look forward to another wonderful experience!

Amazing hospitality- Wonderful people Quiet and understatedly classy Quality food Lovely craft activities Amazing Yoga with live music Gym teachers amazing - learning reformer Loved the Japanese Hydrotherapy - very nice

Hard push for sign ups initially- very off putting However- the PR team and staff more than made up for it tbh- French- overall consensus of people we met agreed not delicious- but the experience was lovely Overall- worth every penny-

We had a wonderful stay overall, and we would especially like to thank Mariana Alvarez, Manager of Public Relations. She went above and beyond to make sure we were comfortable and happy throughout our visit. Her kindness, attention, and daily check-ins truly made a difference and made us feel valued as guests. We truly appreciated the time she took with us and her dedication to ensuring everything was perfect. Thank you, Mariana—we wish you all the best! Kathy & Mariusz Radomski

Everything was great! Our two Butlers were also amazing. Can’t say enough about Leblanc! We always look forward to coming back home!

We would like to thank Alan Hernandez, Director of Food & Beverage, for his outstanding service during both of our stays. He has a natural ability to make you feel seen and valued—never rushed, never overlooked. His consistency, kindness, and attention to detail truly stand out, and he often anticipates needs before they're even mentioned. His professionalism and warmth elevate the entire experience, and we are very grateful for his care and dedication. Radomski Mariusz

We just returned from a stay at Le Blanc Cancun. It is a beautiful resort and the cleanest resort I have ever seen. From the lobby to the rooms, the entire place is spotless. The restaurants are excellent and we loved every meal we ate. Beautiful, pools, beautiful beaches, beautiful views. What sets Le Blanc apart from the rest is the service. The waiters, butlers, check in personnel, every single person treats you like royalty and make you feel like family. The only thing that made our trip end on a sour note was the high pressure sales pitches from the sales people. They try to sell you memberships to the resort, and don't know how to take no for an answer. Once i say I'm not interested, that should be the end of the conversation, but it never is. If they could get that under control, it would create a much better over all experience for the guests.

Everything at Le Blanc was amazing. The staff are so attentive, I've never experienced such good service. The food and drinks were all very high quality/top shelf. The restaurants are gourmet... Easily the best place I've ever stayed

Couldn't fault it.

Eveytihg is amazing …

There is noting I won’t like …

Everything about our stay was fantastic. Every detail was thoughtfully designed. The staff was amazing and we loved our butlers Juan and Rene’. We are looking forward to our next visit to this wonderful all inclusive resort.

My husband Robert and I recently celebrated our 24th wedding anniversary at Le Blanc Cancun, and we had an amazing time. We have traveled before, but the level of service, warmth, and genuine care we experienced at Le Blanc made us feel like family. The staff really goes out of their way to make our experience unforgettable. From the moment we arrived, Giovanna made check-in smooth. Michelle patiently helped us navigate our resort credits, and Rodrigo gave us a wonderful breakfast experience and orientation that immediately made us feel at home and excited for the days ahead. A very special thank you goes to our amazing butlers - Carlos (for the day) and then Juan and Rene - who truly elevated our stay. They attended to every detail, anticipated our needs before we even had to ask, and made our anniversary feel incredibly special. Their attention to details, arranging our 2nd reservation making it seamless; requesting for a late check out, airport transfer and luggage pick-up, decorating our room with red rose petals on our special day - so beautiful. At Terraza Restaurant, Rafael, Luis, and Rubicel consistently provided exceptional service, fantastic recommendations, and always greeted us with genuine smiles that made every meal feel special. Their menu food items are just all too good. During our evening walks, we had the pleasure of meeting Javier from Security, who greeted us warmly and even took the time to kindly show us how to use our bracelets to access the beach gates and even brought dry towels for us to pat off our recently rinsed feet from the sand. Small moments like these made us feel safe, welcomed, and truly part of the extended Le Blanc family. The spa experience was another highlight of our trip. My husband Robert left feeling completely renewed thanks to Daniella, whose attentiveness and care during his massage were exceptional. Millie gave me an equally relaxing and wonderful experience, and Georgilynn guided me through the hydrotherapy process with patience, professionalism, and warmth. By the pool, Lucinda, our concierge was so friendly and always offering her assistance in anyway. One of the most unforgettable moments of our trip was the romantic dinner on the beach. We could never have imagined how magical it would be. Indira, the violinist, serenaded us with such passion and emotion. We were truly moved when she played our requests from our wedding. The music, atmosphere, and emotion of the evening created a memory we will cherish forever. A huge thank you also goes to Tomas and Ricardo, who made our romantic dinner flawless, never rushing us and ensuring every detail felt intimate and magical. We would recommend the romantic dinner for any couple. At Blanc Restaurant, Nancy, Hector, Daniel, and Saida provided outstanding service and always there to provide assistance whether it’s offering to carry our plates to our table or making special dishes for us on our last day. We also enjoyed a wonderfully relaxing manicure and pedicure experience thanks to Linda and Dunia, who made us feel pampered and cared for. At Lumière, which we enjoyed so much we visited twice, Juan, Luis, and Gabriella delivered outstanding service and memorable dining experiences each time. They proudly announced and explained every dish and its origin. We even saw Adolfo, the salesman at Fini, the Jewelry store. We first met Adolfo two years ago at Moon Palace Nizuc. We enjoyed seeing and talking to him again. We bought a couple of pendants for my daughter. When people say luxury is about service, this is exactly what they mean. What makes Le Blanc Cancun truly exceptional is not just the beautiful resort, incredible food, or stunning beach — it is the people. Every employee we encountered treated us with kindness, warmth, professionalism, and sincere care. Thank you, Le Blanc, for giving us the trip of a lifetime and helping make our 24th wedding anniversary one we will never forget. Everything was implacable. We cannot wait to return and recommend our family and friends to visit to experience it on their own.

Had a fantastic trip at LeBlanc. Everything was 5 star! So much detail and care put into everything at the resort. Our butlers Rene and Juan were phenomenal and made our stay extra special. We will definitely return!

Everything was amazing, especially our butlers David and Byliyoel

My husband and I went on a referral to Sun Palace to celebrate our anniversary, and was upgraded to Le Blanc when we became members. We came for the restoration and relaxation. It was the perfect place. The entire staff was extremely nice and always helpful. Our butlers Jose and Cecilia were very accommodating and kind. The staff is very thoughtful and remembers you. The food was delicious and had great variety with the different restaurants. Our room was always clean and had everything we needed, with a super comfy bed, soft towels, a great blow dryer and hair straightener. We loved the bath robes and slippers! They even gave us a gift of champagne, chocolates and rose pedals for our anniversary. The fitness center had solid equipment, was a bit cramped at times but still could manage. If you are looking for a place to relax, restore with great service and delicious food, go to Le Blanc, Palace Resorts!

Overall great experience. Service was excellent and better than we’ve received at other resorts. Jessica at the pool worked very hard and was very nice. Fernando and all pool bar staff were accommodating and great throughout our stay. Restaurant service was great everywhere. The French restaurant is a fine dinning experience. Gusto was a fanatic waiter. Gilbert at the Luna pool was so nice and provided fantastic service. He went out of his way to get a specific drink for us. No complaints about any of the staff members. Also, every bathroom was always so clean and well kept. Buffet food didn’t taste like buffet food. It was very well done and you’ve got to get the bolognese!!

Yet another awesome relaxing week at Le Blanc Cancun! We’re members and glad that we have been for years. But, that aside, at Le Blanc, members or not, you will feel special! Compared to similar class of hotels, the difference in quality of every aspects is noticeable. To start — our Diamond Concierge Jayro was among the best!! Together with other members in his team (Ingrid/Patricia), they worked diligently to ensure you get the best of everything. Jayro was enthusiastic with providing any anticipated needs that enhanced our experience tremendously. Thanks to Roger for creating such a great team! Overall the facility was as expected - clean, tidy and minimalistic! We appreciate their efforts to be more eco-friendly, with many small but significant improvements made throughout the resort. Another positive note: the beach was raked to clear unsightly seaweeds every morning - we did not notice this of the adjacent properties. Our floor butlers Memo and Rossy were more than willing to help with anything throughout the day, every day during our stay. Thanks to our sweet housekeeper Catalina as well. Our room was stocked with some improved, healthier snacks, like nuts, etc. Shoutouts to Sommelier Tonathiu who helped us with the wines; and, also to our super mixologist teams at the Lobby and Cavo bars - Raul, Artemio, Jesus, Ivan and Hector! We enjoyed having nightly conversations with them. Food/Restaurants: Can’t complain - if you stay a week, you’ll have a chance to repeat a couple of restaurants for dinner to try different items on the menu. Jorge the manager made sure you were well taken care of at any restaurant. Kudos to the wait staff team - Manni, Luis and Gabriella. Lumier’s menu was even better than the previous time. Pool/beach concierge staff, as always, very attentive and provided service with big smiles - Henry, Cesar, and Adrian - all worked hard to make sure you’re comfortable on the beach. Beach hydration specialists - Cristian, Rafael, and Adiel - never let us experience any thirst! Le Blanc Cancun remains our go-to for ultimate pampering. The entire hotel staff went above and beyond to ensure our stay was comfortable and relaxing. We wish hotels we’ve been to around the world would learn from Le Blanc by setting a very high bar for excellence in hospitality.

A truly fantastic stay at Le Blanc in Cancun. Carlos and Memo were our butlers and went above and beyond at every step and ask. Their thoughtfulness went so far as seeing us walking down the hallway and getting up to press elevator buttons (we were on top floor) so we didn't even have to wait for the elevator. This quality of service was evident across the property and it was truly phenomenal. We'll be back!!

If you want sheer luxury then go to Le Blanc. This was our yearly trip and the service was better than ever. We're not thrilled with the honeymoon suite room design, so we opted for the partial ocean view. Our view was amazing and we prefer the tub next to the bathroom, not down steps by the window. Our butlers, CeCe and Jose' were wonderful and hope to have them again next year. The food was delicious and our pool service fabulous. We skipped Lumiere this year, but we heard it was as good as always. I highly recommend the Four hands massage!!

We had an amazing stay, as always. César is an outstanding concierge and our butlers, Carlos and Guillermo (Memo) provided outstanding service. Omar, Henry, Cesar, Christian, Laura, and others made the days by the beach and pools delightful. Dining never disappointed with chefs Freddy and Irving providing special moments, and wait staff like David (Blanc and Terraza) and Alberto (Yama) providing memorable birthday celebrations. Can't wait to return!

We just left after a fabulous week of pure relaxation. Exceptional staff made us feel welcomed and right at home the entire stay: Patricia our DC was very efficient and had all arrangement requests confirmed before our arrival. Our 9th floor butlers, Carlos and Memo, were super friendly and accommodating. The pool concierges work so hard! Yesica, Omar, and Cesar run a tight ship. The pool servers were attentive and always around: Marine, Diana, Estoban, and Miguel. The pool bar team work together extremely well to serve all of the guests and make delicious drinks: Fernando, Jael, and team. Highly recommend!!

We have been here a few time and just recently became members we like it so much. Our first visit to Le Blanc we had the pleasure of being waited on by Esteban on the beach. He was incredible and paid attention to what you like and in turn made your experience at the resort exceptional. He always recommended the best food prepared by Chef Andres which never disappointed. This visit we met an exceptional bartender at the lobby bar named Raul. He made the best margarita. Yama was our favorite supper experience thanks to our server Raphael. He was attentive and always made sure everything was the way you like it. He made sure you had the best experience possible. I honestly have nothing bad to say about any employee at Le Blanc. Everyone is always eager to help you and they are always happy, smiling and so kind. We look forward to our next visit!

The accommodations at LeBlanc make it one of our favorite places to stay! What truly distinguishes it are the people and the care they give. Our concierge Ingrid made our arrangements seamless and cared for every detail. Truly extraordinary! Our butlers Rosie and Memo were exceptional. The team at the pool lead by Yesica were great. Services provided by Christian and Jesus were also exemplary! Alexandro and Raul at the lobby bar were also extremely gracious! We thank them all for make our time memorable. Then there’s Manny at Bella —- and there are not enough words to demonstrate the distinguishing characteristics he displays. He certainly makes feel at home, and keeps us laughing! We love LeBlanc!

Very nice experience. Clean and comfortable with good food and atmosphere.

Hi we recently returned from Le Blanc and would like to thank you for our Amazing stay!! I would like to especially thank some of the staff for making our stay extra special. Buffet - Nancy, Victor, and Daniel Yama -Enrique and Ezekeial, Bella - Manny Spa - Anna at the front desk, All staff from Hydro Therapy, Magdalena mani/pedi Terraza- Uri Jose & Cecelia our Butler and Maid staff All of the Beach staff setting out our chairs daily, towels, umbrellas, water and of course the waiter staff bringing us drinks and food daily. Thanks again for treating us with the best care! We appreciate you! You are the reason we return! Scott & Margaret Larkin

What a disappointment Le Blanc is. Check in seemed fine, until within 15 minutes of our arrival, we were invited to sit through a time-share presentation. We went from looking forward to relaxing to being on guard for being nickeled and dimed for add-on charges and being treated like sales targets instead of vacationers. When we got to our Junior Suite, the third highest category, we were surprised by its small size and weird layout. It has a set of marble stairs in the middle of the room, with very sharp corners, that necessitate bright, constantly-on night lights for safety. The bathroom is tiny, with a little closet for the toilet, and only one sink with limited counter space on either side. That sink, by the way, took over two minutes for hot water to appear after the valve was turned. We knew of the free alcohol in the room, but since we don't care for tequila or scotch, we asked instead for a bottle of gin. Our butler flat out told us, "no," and only after a protracted argument did he come back with an offer of a bottle for $45, twice what we'd pay across the street at the convenience store. Next, we went to the pool. The pool deck area was gross, full of chairs that no longer had guests in them, but which had their used towels, plates, and drink tumblers all over, so there was no place for us to sit. We asked an attendant to clear us a spot, and he did: two chairs only. So, there we sat, between all the other chairs that still had dirty towels and dishes on them. The drinks at the pool were bad; our Mai Thais tasted like flat cherry cola and vodka, just trash can punch, basically. They were neither high end nor tropical, just the lowest example of a "free drink." So, we checked out the next morning, a day early, at 07:00. No one asked us why, nor did anyone seem to care. But, after filling out the survey they sent and describing the awful experience, and suggesting a refund for the day we gave up… NOW Le Blanc was all about the communication. If only we would have said something, they could have made it right (doubtful). They denied the refund, even though they had plenty of time to turn the room and resell it, but they would be happy to upgrade us to the same Junior Suite the next time we visit (fat chance). Of course, the letter making these excuses and offers was unsigned and had no contact information included. It was the bare minimum of a response, just corporate lip service about wanting to make things right without having to actually do anything. If you’re a fan of bargain cruises, with crowded pools, small rooms, mid food, watered-down drinks, and service that isn’t right but promises to somehow, eventually make things right, a stay at Le Blanc is for you.

We are immensely impressed with the services of Memo and Carlos. They perform their duties with the utmost professionalism and friendliness. They more than satisfied every question and request . They vastly contributed to our complete enjoyment and quality of our stay at Le Blanc.

This was a last-minute trip for my wife and me. Once again, we are amazed by the care, dedication and friendliness of the staff. From the maid service to the butlers, to the pool attendants and wait staff, and of course our personal concierge, everyone is very polite, helpful and genuinely seems to really love their jobs. This translates into a great vacation experience. A few specific employees deserve special mention: Our pool attendants, Yessica and Omar, worked nonstop and tirelessly, always with a smile. Pool service with Esteban and Josue was outstanding. Christian, was our waiter at Yama and did great, providing some excellent recommendations for us. Hausta at Bella was fantastic as well. Jorge, the restaurant general manager was knowledgeable and attentive. Whenever we were at his restaurant, he made sure all of our needs were met. Monse was an incredible masseuse for my wife. She was attentive to her request for each massage she performed. Of course, our Diamond Concierge, Cesar excels with his kind and happy disposition as well as his daily attention to details, checking in to make sure all of our needs were met. Well done, Cesar! If you’re looking for a place that has great food, even better service, in a beautiful setting, Le Blanc is the place to vacation! This was our 8th trip to a LeBlanc resort and it continues to meet or exceed our high expectations.

Andre is the BEST! He is the entertainment guy. Super friendly, energetic, and kind. He is soooo talented and we had such a great time doing all the events. He deserves a raise!

Had an amazing time and delicious food at Le Blanc, but the biggest highlight was the activities hosted by Andre. He was always so friendly and really made us feel welcomed!

The whole time we were here for my bachelorette party, Andre is the best! He’s so nice, kind and phenomenal with what he does!! Me and my crew had a great time and I’m so surprised to see him in many activities! He is multitalented! He really deserves a raise!!

Leblanc Cancún. Andre was the best and most friendly, outgoing worker.

Location is to die for Andre, Gilbert, Janet, Miguel were the absolute best will definitely make some over time just to see them again!

My wife and I just got back from spending a week at this beautiful resort. It is a great place to relax with a wonderful beach and a fabulous spa. The service we experienced was exceptional with Rene, our butler, going out of his way on a daily basis to make sure that we had everything we needed to make our stay special. We felt very fortunate to have him as our butler. The food at all of the restaurants was very good with Yama being our favorite. The sushi there was incredibly fresh with the preparation and presentation of all dishes meticulously done. Chef Freddie and our waiter Alberto were wonderful to us on each of our three restaurant visits. This is a great resort that I would highly recommend to anyone hoping to enjoy a relaxing time and an exceptionally attentive staff.

Stayed 5 nights at LeBlanc this time and it was such an awesome experience. Went to celebrate my wife’s birthday and we couldn’t have asked for a better time. Armando & Esteban at the beach were very attentive to us. In the pool area, Christian was always around for us to order drinks/food. Georgina helped us build an incredible spa experience with her suggestions. We took a golf lesson at Moon Palace and Adán, the golf pro was very knowledgeable and friendly. By far the best golf lesson I’ve taken.

Beautiful with amazing service. Great food.

Not worth the money. My wife and I were there for 8 nights in April 2026, we found the rooms nice but the food subpar and the included wine tasted awful.

My husband and I stayed here for our honeymoon and it was a literal dream. The food, drinks, people, beach views, and overall serene atmosphere were amazing. Our butlers Cecilia and José were impeccable. Every single person whom we interacted with at the resort were so lovely and kind, but Ceci and José put the experience over the top. They were so thoughtful and intentional throughout our trip and we were so grateful to have them. Andre was so much fun as an entertainer and he brought so much additional joy and fun for us. We highly recommend that people consider staying here if they’re looking for a calm, relaxing, spa forward luxurious vacation!

We went for 9 nights and had an absolutely fabulous time. The food, the service, the amenities were all top of the line. Could not have been happier.

What an awesome vacation at this resort. From checking with our concierge Patricia who handled all our reservations and did a wonderful job making us feel right at home. All the pool concierges and staff having everything we needed. Our first night a Terraza restaurant was fantastic with our servers Jocelyn and Hilario. The food was so delicious, and the evening was so pleasant. We did the Bella restaurant which was top notched as Jose and Diego served us after our kind hostess Bellen showed us our table. We also went to Yama which was a great meal being served by Rafel. We ate every morning at the buffet and Angel along with Vanessa were such a asset to the Palace family. Our room 707 was so clean and neat thanks to the wonderful cleaning staff. Roberto and Saul, our butlers were there with us every for all our needs which make our stay that much more enjoyable! Jorge the restaurant manager was so friendly and always coming to the table and having a wonderful conversation on our stay. Our eight days went so fast and we were all sad to leave but the ride to the airport with Jorge the drive was just as relaxing as our arrival. We love Palace resorts and because of the way we are treated we are members. Thank You Palace Kevin ans Ava

Sorry for the long review - hopefully it is helpful to those looking for specific details. PROS The resort is beautiful, has beautiful views, beautiful décor, beautiful architecture and is kept very clean. Our room (a Royale Governor Suite Oceanfront) was gorgeous. The cleaning staff kept it immaculate and everything about the room was all we’d hoped. The wait staff at the pools and on the beach was very attentive. The bartenders at the pool bars were also great. We really enjoyed the evening entertainment in the main lobby. It was a great place to relax before dinner each evening. The food was generally very good. The grill option at the lunch buffet was incredible. The service at the restaurants was all very good. Every cocktail we tried was amazing! CONS I know others have mentioned this, but the sales pitch at check-in time is unacceptable. In our opinion, from the moment we arrive at the resort we are on OUR dime – and our time should be relaxed, vacation time spent however we choose. I have no problem if Le Blanc wants to mention that learning about how to save money on future vacations is an option during our stay. That would be a tactful way to handle this. Those who are interested could pursue this, and others can choose to not have their precious vacation time wasted. The going rate for our room is close to $2000/night. We have never paid this kind of money to be bombarded with unwanted “opportunities.” We choose to book “luxury” high-end resorts because we expect a certain level of service. For those who are new to the Le Blanc experience, be aware that regardless of the level of room that you have reserved, you do not receive any extra percs or attention for having an upgraded room. We always seemed to be seated at the worst tables, pushed to certain locations, etc., and we could only assume this was because we were not “members.” Same situation with the butlers who are serving everyone and not just those with select room categories (as best we could tell). We assume that this played into the problems we had with things not being completed when we asked. We tried to book an activity prior to our arrival using the app. Never got any additional information or feedback from the resort, and when we checked in, we had to start the process from scratch as there was no record of our attempt to book. Our butler and the front desk encouraged us to use the app, so we set about reserving a beach cabana for the day after our arrival. When we didn’t see anything that made us think this reservation had worked, we asked our butler and he told us he would arrange it for us. It did show up on our agenda as being reserved, but then suddenly “disappeared” at some point. When we went to the beach the next morning, there was no record of any reservation and it took about 20 minutes of scrambling and waiting to get this resolved. At one of the restaurants, the hostess asked if we were trying all the restaurants. When we told her that we hadn’t been able to get access to all the restaurants during the times we preferred, she said that we should speak to someone at the restaurants directly or ask for a manager. Thinking maybe it was a good tip, we made a reservation one evening by visiting the location directly and asking for our preferred time. We were given a verbal confirmation that was repeated for clarity, but when we checked the next morning the reservation had been made 3 HOURS later than the time we’d been told. 3 HOURS. We were so discouraged by the various problems that we decided not to even attempt to use any of our resort credits. Sadly, we weren’t remotely confident that anything would be handled properly and didn’t want to take the risk that we’d end up spending the rest of our vacation trying to straighten out problems…. In theory, we left $1500 unused because of a lack of confidence in the resort. At checkout, we again had the experience of being bombarded with sales pitches. The resort recommends that you arrive at the front desk area 30 minutes before your departure time in case there are delays. It’s clearly because they want this time (which is our precious vacation time) for their sales staff. We were approached by 2 different employees, one about 10 minutes after the other. Meanwhile, the time for our private transfer to the airport came and went and no one seemed to be concerned with THAT. CONCLUSION: Everyone’s expectations and assessment of resorts is subjective. I know some people would not be bothered at all by the things that bothered us. We’ve tried to provide details that might be helpful to those similar to ourselves. It is a lovely resort with so much potential, but not in the same league as any of the high-end resorts we’ve visited in recent years. At other resorts we have not had to deal with sales pitches (EVER), we’ve been appreciated for our investments in upgraded rooms and rewarded with higher levels of service, we’ve had attentive and caring butlers, and we’ve gone home longing to return to those resorts. We would not return to Le Blanc, or ever choose to visit a Palace property in the future.

All of the staff throughout my holiday were absolutely amazing. From start to finish, they were consistently friendly, attentive, and genuinely welcoming, which made the entire experience even more enjoyable. Their professionalism and willingness to go above and beyond did not go unnoticed, and it truly made a difference in the quality of my stay. I felt well taken care of at all times, and their positive attitude created a warm and memorable atmosphere. I would not hesitate to return, largely because of the exceptional service provided by the team.