DoubleTree by Hilton St. Augustine Historic District

The breakfast was good could use turkey and chicken options for meat.

The small portion size of salmon that was added to a Cesar’s salad.

The mattress needs to be updated. Very lumpy

No water pressure on the sink or shower. Did not like paying 24$ a night plus tax to park

It was close to downtown and quiet.

That you had to pay for parking in there parking lot at the hotel. It was $24.00 dollars a day to park. Why when you pay for a hotel would they charge you for parking?

Staff was friendly and helpful. Loved the refreshing flavored water options. Beautiful hotel with easy access to historic attractions.

Pool area had debris that stayed for days. Pool and sauna needed cleaning of debris and mold. Towels were rough and pretty close to sandpaper. Shower faucet was wiggling away from the wall.

Very little actually. Brandon at the front desk was very nice.

I guess it’s technically in the Historic District but it was quite a walk. Room was dirty (hair in the shower, smell of rubbing alcohol was strong, needed vacuuming, stains on the towels)Closet doorknob came off in my hand when I went to hang clothes. Toilet seat broken which maintenance was unable to fix during our stay. $25/day for parking seemed predatory since half the lot was empty. Breakfast not included and what was served for $17/person was not very good.

Overall, a good place to stay.

...

Breakfast was overpriced for the selection. Very strong smell of cleanser on the ground floor and Lobby.

The location of this hotel is probably the only good thing.

There are a couple of things that we definitely didn't like. First, I need to mention the problems we experienced with the AC at night. It seems like after 11:00 pm the hotel adjusts the AC settings by themselves. There's no remote control for the AC in the room, the only thing is the thermostat on the wall. So, it would show 72 but it felt like 76, I'd change it to 68, it would start running and then stop and would not run again. I was waking up three to four times a night just to change the temperature on the thermostat manually, because it would always show 72 despite of me setting it at 68, which tells me the hotel was adjusting it. Had I read it in some reviews, I would have never chosen this hotel. We addressed this problem with the front desk after the first night experiencing it. The maintenance came quick, changed thermostat, but the issue never was cured. It was the same change of temperature in the evening, which means it's the hotel management was doing that, so be aware. The restaurant downstairs was open at 4:00 pm, but the cook wasn't showing up on time to cook food. Another major complaint we had is the smell of marijuana coming from the bathroom vent. We complained to the receptionist and she said she'd send someone to check the hallway. We haven't heard back from her. The sounds from the hallway are very loud in the room itself, especially in the middle of the night. The breakfast buffet looked like Holiday Inn breakfast which is usually included there, but here they were charging $17 per person for eggs and oatmeal and breakfast burito. All in all, this hotel is like a 2 start hotel, not the 4 start as they position themselves.

nice place

no

Loction

Parking $

Everything

Nothing that I could remember

Good location. Easy walk into historic St Augustine

Room needed a microwave. We had to pay $24/day for parking which IMO is ridiculous in this type of hotel. It was just a regular lot w no added security. That seems excessive.

Great location

Could be upgraded or have nicer amenities

Perfecto precio calidad

In good location of St Augustine

Locations

Staff wasn’t friendly and it just seemed a lower standard overall than other doubletree hotels we’ve stayed

Everyone was friendly. Nice place at an affordable price

It was not as clean. Found two large black hairs in shower and bathroom sink was clogged

We stayed here for 5 nights in June 2026. It's a convenient location, and that's about the extent of the "good." Be aware that they charge you an additional $24.99 *per night* for parking. When we checked in, the agent did not clarify this; I believed it was $24.99 total. Also, the buffet breakfast they offer costs $17.99 per person. We avoided it altogether. The entire hotel needs a bit of a refresh. The pool could have been cleaner, and the shower in our room smelled like sewer gas the entire time we were there. There are other hotels in the area that will offer you a better value and experience--avoid this one.

Hôtel parfait, proche du centre on peut pratiquement tout faire à pieds

dommage que l'hôtel fasse payer 25 dollars par jour pour se garer sur son parking extérieur, c'est un peu abusé car le parking devrait être gratuit pour les clients de l'hôtel

Property was clean and good location

Toilet took long time to fill back up.

The beds were not comfortable at all. And the wall were thin could hear everyone

Clean nicely decorated rooms. Available restaurant and bar. Prime location with a reasonable price.

Lo que más me gustó fue la excelente Ubicación .

En general el Personal fue amable excepto en la recepción hay una señora que necesita mejorar su actitud . Para trabajar con personas hay que tener paciencia y amabilidad el muchacho del día fue muy amable y profesional .

The hotel was about a 20 minute walk to the historic section of St Augustine.

The hotel charged $24 to park there. You could easily hear people talking in their rooms while walking down the hall. I would expect more from a hotel that charges over $400 a night for a room.

Parking was great

Todo estaba súper limpio y hermoso

Location is good. Nice pool. Staff was super friendly!

My bed was not comfortable.

Gli ampi spazi, il comodo parcheggio anche se a pagamento.struttura facile da raggiungere,si può andare in centro a piedi

Poca organizzazione, personale non molto sorridente e non pronto a risolvere le esigenze del cliente. Forse sarebbe meglio fargli fare dei corsi.

Alles super gelaufen und Ausstattung wie angegeben

Pratique proche du centre historique

La chambre était propre mais un peu vieillotte. J’ai trouvé le prix un peu élevé pour les prestations

Clean, comfortable room

Nothing

Great Hilton Property with very reasonable pricing. A short walk to the city gates. Lots of restaurants and coffee places nearby. The lobby and the restaurant/bar area is charming and the rooms are in good shape. Staff is friendly and helpful. Will stay here again.

comfy bed, clean room

charging me over $50 to park my car!! that alone will keep me from staying at this property next time i come to shows in StAugustine

Close to downtown and staff very friendly

Charge for parking

Wanted to love this hotel but…. Rooms are nice bathrooms are renovated … cleaners never cleaned … was told they had 60 turnovers and couldn’t do it.. GM had maintenance do it and they did do a great job. Bartender is amazing! Really awesome! Desk girl with red hair last evening was inviting, helpful, and friendly BUT the other 2 need a lot of hospitality training. Rude unhelpful tried overcharging for parking. GM could do a much better job communicating and following up. Pool needs maintenance and all new furniture… it’s broken and rusty. Location is great but wouldn’t stay again. Would visit the bar again just for the bartender.

Convenient and Angela in housekeeping is a rock star

Charging $25 a day to park outside. Clerk at check had a sarcastic attitude. No ice machine on every floor and the one on 2nd floor did not work.

pas possible de commander de capuccino au petit déjeuner...

small parking lot

Staff is awesome.. Location is outstanding. We've stayed here dozens of times and are booked for a week in the near future.

Location and excellent beds!

Hard to roll luggage on carpets

It was clean and comfortable

The sketchy hotel next door, pay for breakfast pay for parking which $24.00 a day for parking was crazy. Didn’t offer decaf coffee. One of the staff members was great the not so much.

Simple et pratique , literie très confortable Chambre calme et plutôt grande Parking devant l’hôtel facile d accès

Manque de cachet , décoration basique Assez impersonnel

Great location. Very clean. Staff was very friendly & professional

Location to all tourist sites in St. Augustine

Pay to park car& not adequate parking spots

Hotel needs a facelift, several things in my room did not work- one thing that is concerning is that they charge $25 a day for parking- So when you book the room there whatever the price is, you cannot stay there for that price since they do no let you know about parking fees, unless you read the fine print on the property- so if you are driving and on a budget there are Hampton Inn's close by- I would not stay there again, this does not keep up the high standards of other Doubletree's -

Great stay. Location was excellent, we walked everywhere (the fountain of youth, the fort, downtown, etc.), only needed the car to get to the lighthouse and gatorland. The ac was cool and the bed comfy. And of course the cookie was delicious 😋.

The water in st augustine is horrible, the hotel was no different, but they did provide 2 complimentary bottles of water. The water pressure in the shower was poor, the temperature was hard to regulate and fluctuated from hot to cold! The hot tub was not working the first night, but by the second night it was good to go.

Location is perfect. Across the street from Our Lady of La Leche. Walking distance to Old Town. The trolley drives by. Went with my daughter. Room is a nice size, beds were comfortable. Bathroom is big, has all the amenities. There's a mini fridge, iron. Very clean. Lobby is also nice, they have coffee and water. There's a gym, restaurant and bar. Free wi-fi. Parking is extra. Will definitely stay there again.

Our stay at DoubleTree by Hilton St. Augustine Historic District was deeply disappointing from start to finish. At check-in, the front desk agent was rude and uninterested. She made comments implying that the area was unsafe, clearly to upsell us on paid parking. We were told, “Don’t look up when your windows get smashed in... it happens.” This felt inappropriate and misleading, especially since street parking in the area is free and commonly used. And the area is very safe. Once in the room, the issues only escalated. The room had an unpleasant smell, and the bedding was unacceptable. All four pillows were visibly sweat-stained, and the bedding itself was disgusting. To their credit, another staff member was very kind and helped change the bedding with us. After finally settling in, I went to take a shower, only to discover extensive mold in the bathroom. We reported this to the front desk employee, who moved to a new room. Unfortunately, the second room had the exact same issues: smell, four sweat-stained pillows, dirty bedding, and mold in the shower. At that point, we had no confidence that the situation would improve, so we checked out and left the hotel entirely. We also contacted Hilton customer service, but they did not meaningfully help resolve the situation. The only alternative offered was moving us to a hotel at roughly half the price of what we originally paid, which was not an acceptable solution given that the issue was cleanliness and standards, not a preference downgrade. We ultimately stayed at the AC Hotel St. Augustine at a similar price point, and the contrast could not have been clearer: spotless room, clean bedding, modern facilities, and a genuinely friendly and professional front desk staff. For a Hilton-branded hotel, the cleanliness standards, front desk conduct, and lack of effective customer service were unacceptable. I would not stay here again and cannot recommend it.

I picked this hotel for two reason. First it was close to town.As an older couple it took us about 20 minutes to get into restaurants. Second was the EV charging station. They only have one and it's NOT a fast charger. It's a level 2 charger. If you want Wifi you have to be a honors member. You can't download anything. They do have free coffee available in the morning with hot water for tea but no decaf coffee was available . They have a small restaurant where you can breakfast for between 15-17 dollars. If you walk up the street Dennys has a good breakfast. Room was clean but rug should be replaced.

Location was great Rooms were clean Staff was very friendly and helpful

Had a few issues with our toilet

Clean, comfortable room, walking distance to old town, friendly staff, water and coffee in lobby

Paying for parking

A $24per nite additional parking fee was never disclosed either on the website when reservation was made or at the time of check in. Was not disclosed until check out when reviewing the bill Not good and deceptive

Had to try 3 rooms before there was one with hot water. Found out later this is an ongoing problem

Had expected breakfast at no charge and meals pricey.

Breakfast no charge and parking included not $24 Per day.

The staff was pleasant when speaking with them. The bed area of the room was comfortable and it was a nice touch having my name welcome me on the TV

The shower wouldn’t drain, the toilet was having trouble flushing and it took me 2 days and asking 2 times and a backed up toilet to finally get it to be fixed. For the price I paid I felt a reimbursement or free meal or something would have been nice to offer. It was hugely inconvenient and made the trip a lot less pleasant and a lot more frustrating.

There was no breakfast unless you want to pay $15.00 What a major disappointment. Left with nothing.

Great location. Everything is walkable.

Parking was rough. The only thing I didn’t like. But everything else was amazing

Pocas cosas en realidad.

Es una lástima que cada día se utilicen menos seres humanos en la atención por ejemplo de l comedor o del bar en un hotel.

We stayed here for a 2-night getaway in Saint Augustine. We enjoyed the location in the historic district. The location is excellent, close to the attractions in the historic district. The rooms were extremely clean. And the breakfast was a great bonus. I recommend this hotel highly. The only reason that I would give it four instead of five stars was that it was during COVID, and I am not one who doesn't like my room cleaned each morning. It is a really good and reasonable Hotel.

Te cobran un deposito de $100 dolares que no devuelven, llevo 1 mes y ellos no lo han devuelto, te cobran estacionamiento aunque booking te lo incluye y no te informan nada, solo te piden la tarjeta para un seguro que supuestamente te devuelven al salir y no devuelve nada, el desayuno NO está incluido es carisimo y nada grande. Pero esta bien ubicado y tiene muchas cosas cerca.

Las habitaciones, comodas, limpias y bien mantenido. Desayuno bueno.

The hotel is very nice, great location. The staff is not very friendly or welcoming, especially for $400 + room charge per night. There is no complimentary breakfast. Continental is $15, full buffet is $17. The rooms were comfortable and clean. Overall an ok stay, I guess I just wish that, for the price, the staff could act a little more friendly and welcoming, even if its just an act....LOL

The hotel was in a good location, and the room was nice. However, the staff seemed challenged to provide my (gold member) food and beverage credit, and when I finally got it, it was mistakenly categorized as a charge and not a credit. I had to call the main Hilton office to clear it up.

Located quite close to center. Nice, large room, comfortable beds. Loved the complimentary cookies!

Tired and bored employee at reception, almost rude. Quite limited breakfast. Way too overpriced

.

Everything they charged extra for. Parking ,WFi, breakfast, even a cup of coffee.

Η τοποθεσία και το μέγεθος του δωμάτιου

Πολύ κακή ή συμπεριφορά της κοπέλας στην ρεσεψιόν. Το check in ήταν 16:00. Εμείς φτάσαμε στο ξενοδοχείο περίπου 11:30. Φυσικά δεν ήταν έτοιμα τα δωμάτια και μας είπε ότι θα είναι περίπου 16:00 έτοιμα. Εμείς αφήσαμε τις αποσκευές στα αυτοκίνητα και βγήκαμε στην πόλη. Επιστρέψαμε 15:30 και τα δωμάτια δεν ήταν έτοιμα. 15:45 ερχόντουσαν πελάτες και τους έδινε δωμάτια. Πήγα τότε να ζητήσω τα δωμάτια μας και μου μίλησε με πολύ άσχημο τρόπο να περιμένω στην σειρά μου και δεν ήταν 16:00. Η κοπέλα μου μίλησε με πολύ άσχημο τρόπο και μας έδωσε τα δωμάτια ακριβώς 16:00 και Φυσικά χωρίς να μας δώσει πληροφορίες όπως έπρεπε για το πρωινό και χώρους του ξενοδοχείου και το πάρκινγκ Αυτή η κοπέλα δεν κάνει για αυτή την δουλειά και μάλιστα ρεσεψιόν. Ευχαριστώ πολύ

The rooms looked remolded and nice

Nothing

By far the worst Hilton I ever stayed in. I can't imagine how and why so rude the receptionist was. She literally threw the receipt at me. The breakfast was no good and the breakfast staff was no friendly or so polite. I don't recommend this place at all.