Radisson Blu Hotel, London South Kensington

Location. Staff were friendly and approachable

The room. I arrived late and although the room was small it was clean and suitable for what I needed. However the was a generator noise all night which kept me awake. So my sleep was very poor.

Die Bar ist sensationell

Location. Breakfast aircon.

Small bathroom

It was central

Where do I begin: 1. The hotel staff front desk clerk was arrogant and non compliant when checking in, i had given my name, though it was made to seem like i didn’t book at all. 2. The hotel was really outdated and the room which was advertised on booking.com didn’t live up to the pictures as a tourists i would think that the hotel would be upfront about their facilities, if i was the hotel, i’d also be embarrassed at how outdated and dirty the establishment is. 3. I had contacted the hotel (prior) to ensure that my party of 4 adults was always clear so that they could accommodate 4 for a family room, instead the hotel shoved us into a small family room with uncomfortable beds and pillows, we really couldn’t walk in that toom, to top it off , the breakfast buffet I had paid for based on 4 people only allocated for 3 people on their listing , either someone isn’t doing their job or this is just negligence. 4. The floor boards were creaking and didn’t contribute to a great stay, the floor was uneven and the carpet itself was dirty, the windows were broken and the cupboard had chips in its frame. 5. To top it off the hallways are small, and for a big hotel chain or rather big property i would think that logic would prevail for them to upgrade the hotel or even make another lift which fits more than 1 person .

Excellent location, Clean and Friendly.

There are no shelves or stool or place to put anything in the bathroom. There is no mirror in the room, only one in the bathroom. There is also limited cupboard space

Location and air conditioning. The staff were really lovely, very helpful and welcoming (apart from one of the barmen who was a bit rude ) . There’s also a lovely reception area.

The room was a little dated and small but better than most equivalent London Hotels

Geen ontbijt gebruikt. Goede kamers, goede toegankelijkheid, zeer vriendelijk personeel

Niets

Location

Pillows and bed were terrible. Pillows too flat. Didn't sleep well whole stay. Plus bed too hard.

Location

Non existent service

Die Lage des Hotels ist sehr gut, befindet sich in unmittelbarer Nähe zur U-Bahn-Station Gloucester Road.

Der Service war enttäuschend. Leider wurde auch uns, wie bereits der Rezension-Schreiberin Karin im Juli 2026, für unseren Aufenthalt von drei Nächten ein kleineres Zimmer angeboten, das nicht der gebuchten Kategorie entsprach. Gebucht war ein Deluxe-Zimmer mit 24 m², das gemäß Bebilderung über ein zweisitziges Sofa verfügt. Wir erhielten ein deutlich kleineres Zimmer ohne Sofa. Die Reklamation wurde auf mürrische Weise entgegengenommen mit dem Verweis, dass ein solches Zimmer der gebuchten Kategorie erst nach weiteren 1,5 Stunden zur Hofseite zur Verfügung stünde. Wir haben gewartet und letztlich das größere Zimmer bezogen. Am Waschbecken befand sich anstelle eines Handtuchhalters nur eine aus der Wand herausragende abgebrochene Schraube, s. Foto. Auch dies wurde unsererseits gleich nach Bezug des Zimmers moniert, jedoch wurde hier keine Abhilfe geleistet. Der Teppichboden ist schon recht fleckig. Im Zimmer befindet sich eine Nespresso-Kaffeemaschine, leider wurde der entnommene Kaffee während des Aufenthaltes nicht wieder aufgefüllt, Zucker war zudem keiner vorhanden.

Localizacao

Muitas portas para chegar ao quarto

Bellissimo e molto inglese.Adoro.

Staff were excellent and location ideal for event we were attending

Hotel a bit tired, trek to lift to get to our room, lift very crackly and slow, room was absolutely roasting when we got there

Breakfast included fresh fruit, nuts, interesting bread. The reception staff and restaurant staff were all very good.

On a dark, rainy morning the breakfast room was quite dark (even dismal). Still no device to warm croissants!

Location and breakfast redeemed it.

Where to start. Old, dirty, outdated, noisy, uncomfortable

My room was small but clean. The lotions and soaps were top line.

The steps to get in, not being able to adjust the room temperature, the too small shower.

Excellent location for Royal Albert Hall and across road from Gloucester Rd tube

No lamps or secondary lighting in our room just ceiling light - room dated

Excellent reception staff , breakfast was delightful, excellent poached eggs !

We were upgraded to the suite , which was lovely but smelt old .

The hotel is ideally located for sightseeing in London. It is within walking distance of some of the city’s most famous museums, and Harrods is only one underground stop away. My room was comfortable and good for a short stay in London. It was clean, and I had no concerns at all about the cleanliness of either the room or the hotel. The staff were helpful. The rooms are well equipped, and the bed was comfortable. Compared with other hotels I have stayed at, the bed was a real advantage. It was raining in London and there were umbrellas at the hotel. One of the advantages for me was the location, just a two-minute walk from the underground station. I was travelling alone and felt safe walking back to the hotel even after dark. There is also a supermarket nearby, as well as plenty of restaurants. There are many options for going out for dinner or spending the evening in the area.

The corridors in the hotel are quite narrow but I think that this is specific of the building

Weir on not working during summer time.

Personel güleryüzlü ve yardımseverdi

Odalara ulaşım zor , labirent gibi koridorlardsn geçmek gerekiyor , yerdeki kalın halı bavulları taşımayı zorlaştırıyor

Good public transport. It's a short walk to several Museums - I chose the Science Museum and the V&A. Also a short walk to Kensington Gardens and Hyde Park. And thank you to Janice in Reception who looked after my complicated query.

Everything fine.

Great location, staff were friendly and the restaurant attached to the hotel is really great!

Poor air ventilation in the rooms. We had the AC on full blast and the room was still very hot.

The location is perfect. Center of Kensington, just close to the park and historic monuments.

Very small rooms, old facilities.

The staff were very friendly, especially with my son.

The rooms were dusty, the carpet was coming away at the sides and leaving bits all over the floor (making me think it wasnt hoovered before our arrival), i tried 3 sockets before i found one that works, the air con didnt work and the bed was uncomfotable. The matress was too small for the bed frame, resulting in a few bumps to our legs when walking around the room. It was also hard to lean over the bath and put the shower on due to the wall, youd have to stand in the bath to put it on and be hit with cold water as it starts. There were dirty glasses left in the hallway for the two nights we were there. Wet towels were rolled back up and put on the shelf, not replaced with clean ones despite there being no signage to say towels arent replaced daily. If id have known id have hung the towels to dry and they were still damp that night from being rolled up when wet. Wallpaper was peeling in the corridors. The staff were so friendly, i felt i couldnt complain so i cant comment on how any of these issues would have been resolved but given both rooms we had suffered the same issues i doubted a move tona new room would help. The other room in our booking had a wet carpet near a window that wouldnt close because the hose of a dehumdifier was sticking out it.

The location is exceptional

Location was excellent. Room was big enough, and cleaned on a daily basis.

Extra bed was not very comfortable as well as the pillow.

Staff were amazing and helpful from check-in to check-out.. Great location

Windows didn't keep the traffic noise out

Well placed, lovely older style, pleasant staff, good restaurant

Nil

the room was not in the main floor, it was after a small stair...

Lovely area, everything you need.

Our room wasnt ready. Checking in early but would have been great to go straight to a room More towels would have been nice

The hotel is in a good location for seeing the city being that here are convenient underground lines near the hotel. The restaurant was a very good option for dinner. The staff were friendly and helpful.

The room was clean and comfortable but obviously older so that was a bit dissapointing. It needs updating.

The main advantage of the hotel is its location. I was travelling for business, and the hotel is conveniently located close to the university and public transport, including the Underground.

Unfortunately, my overall experience at this hotel was disappointing. I booked my room approximately six months in advance, so I was very surprised to discover upon arrival that the room I had booked, based on the description and photos shown on Booking.com, was not available. As a result, I had to wait two days before I could finally move into the room I had originally expected to receive. To be fair, the hotel acknowledged the issue and eventually refunded me the cost of one night, which I appreciate. However, I still find it strange and unacceptable that a reservation made so far in advance could not be honoured properly. I also had to spend additional time dealing with the issue and changing rooms during a business trip, which caused unnecessary inconvenience. Another important issue is that the internal telephones in the rooms were not working. This is not only inconvenient but also raises a safety concern: if a guest needs urgent assistance, there should be a reliable way to contact reception or hotel staff from the room. The hotel itself feels quite worn and, in my opinion, is in need of renovation. The overall level of cleanliness was also below what I would expect from a Radisson Blu property. Breakfast was another disappointment. The selection was rather limited and heavily focused on a traditional English breakfast. For a short stay this may be acceptable, but for someone staying for a longer period, eating essentially the same type of breakfast every morning becomes quite difficult. Finally, I was disappointed with the way the situation was handled. Although the hotel eventually provided compensation, I did not feel much empathy or genuine concern from the staff regarding the inconvenience caused. I had to repeatedly follow up myself to resolve the room issue, and during two days I had to return to the hotel and deal with moving between rooms instead of simply focusing on my business trip.

The hotel is in a great location for exploring. It was clean, comfortable and good value for money

Rude staff at the reception and I ended up not staying

Rude staff

Location perfect for the Albert Hall and underground. Decent restaurants around as well.

Room was quite small and would have liked a fridge.

قريب من الهارودز

لا يوجد

location easy access to underground train station

none

Nothing

The room was very bad, right next to the staircase where you can hear everything. The staff isn’t very friendly. I asked for help with suitcases as there is no elevator, they ignored me and laughed. The house keeping never changed my sheets for 10 days of stay and if I don’t go to the reception and tell me myself that I need the room to be cleaned, they don’t clean.

Excellent location and very professional and friendly staff. I was upgraded and given a free drink at the bar which was a lovely surprise. The bed is so comfortable and the room was bigger than a standard single room.. the hotel is a short walk away from the National History Museum and across the road from the tube station and supermarkets. I’d definitely recommend it.

None for my short stay but if I stayed longer I’d prefer having tea and coffee in the room, water bottles, a TV. A plug next to my bed. The hotel would also benefit from new carpet or updated floors.

goede ligging vlakbij de metro, Vriendelijk personeel, goede bedden, heerlijk ontbijt, beetje oude kamer maar prima.

De kamer was heel erg ouderwets, zoals uit de jaren 90. Het kan wel een upgrade krijgen, maar de bedden waren wel heerlijk

Very near the underground. Great location. Clean and very friendly helpful staff

Emplacement, confort . Petit déjeuner varié, personnel agréable

Rien à signaler

It is very clean and tidy. Really friendly and helpful staff. The rooms are nice and it is very well priced. The area is really good.

Nothing

Staff and breakfast was wonderful

Loft is small but fine

The location is perfect for all connections in London. There is a nice lobby and a pleasant atmosphere. The breakfast was tasty, however all the same choice every day. The room and the bathroom were very clean.

We had a twin room and it was really too small for two people and their luggage. The beds are rather narrow. The hotel offers several preordered arrangements which is nice. But our bottle of wine upon arrival was not there 🙁

Location is amazing, and rooms are clean. Staff is helpful and efficient

Lift is tiny. It fits two people, and the stairs and corridors are like a maze. The building and rooms and furniture are old as hell.

Location is perfect for getting about

Rooms are a bit small and dated

The location was good for the things we wanted to do in London. Very close to the tube station.

The corridors and stair cases were shabby. The carpets were very worn and need replacing.

Rooms were a good size. Breakfast was amazing. Free sweets in reception. Refreshments and biscuits in the room.

My son didn’t like the fly painting in the urinals on the ground floor.

Very convenient location across the road from the Gloucester Road tube station, very comfortable bedding

Took a while for hot water to get going, aspects including flooring are very dated

Location

Room was like a sauna, aircon didn’t work properly and was very loud and the bed was so uneven, couldn’t sleep properly! And the staff at checkout didn’t offer any solution or refund at all. Showed zero interest.

Location, affordable and helpful staff

Nothing

This is our third time staying at the property. For us you can’t beat this location. Not too far from Heathrow but completely immersed in all that South Kensington has to offer and just across the road from Gloucester Road tube station which is on the Piccadilly line. Straight and fast access into the centre of everything. The staff here are fantastic. Nothing is any trouble. We even got an early check in this time. We enjoyed breakfast at the hotel on this visit on 3 of the mornings and it was beautiful and fresh and plentiful. My daughter has coeliac disease and the staff were very accommodating. 5 stars

The rooms I believe are being refurbished bit by bit. Our room is always very similar and quite dated as are the corridors but everything is spotlessly clean and the beds are very comfortable. I’m looking forward to maybe seeing more updates on our next visit.

كل شي

Great location

I had to change my room as there were 2 massive I think air conditioning machines right outside my window . Got my room changed and there was still one air conditioning unit right outside my window. Like Sleeping in a jumbo jet airplane every night. Didn’t sleep very well at all .

Breakfast is always really good here and customer service is also. This is one of my favourite hotels for a short stay in London. This hotel also offers single rooms which are great for solo travellers.

The hotel needs a bit of an upgrade in areas. The interiors look old and warn as if in need of a renovation.

Good location. Clean and very nice staff

Suited us fine.

Location is good, the neighborhood was calm. The AC was so good during the hot weather.

The room was so small. I struggled moving around and opening my luggage.

I slept really well.

Please don't leave breakfast menus on tables which are not included in the buffet breakfast.

The staff

Very small bathroom

Great location

Lift was a bit far from reception with lots of conners

The staff were all so kind and welcoming! The hotel room was comfy and perfect for the stay

Beautiful location. Staff excellent

Room very dated and old fashioned. Did not match price.

Good location, pleasant and helpful flat. comfortable bed and good quality bedding. room was very quiet.

the size and layout of the room. Oversized TV perched on the only table/counter space. small bathroom so tight your knees touched the wall when using the toilet (and we are small ladies!). tired furniture

Notified that I would receive a refund for a very noisy nights stay- this has never arrived.

Excellent location.

Service, cleaning, fresh juices and ice tea in lobby is definitely great idea! We loved it! Breakefast were great

Opiton to open Windows

L’emplacement

Le mobilier

The location

Small lift ,, long stairs in the entrance ,, not good for families ...

I stayed for a one night , the team was great and helpful, The room was clean and everything was perfect

Nothing

Room was quiet

It’s dark corridors

The location is amazing! Breakfast is also good. Staff is friendly & helpful

The interior is a bit dated and the room felt in need of refresh

The staff were very kind and helpful. We were there for a month and they did so much to make us feel comfortable. The location is great,; right next to a lot of the best tourist places in London.

The breakfast menu is the exact same. Don't get me wrong. It was good. Just that it's fine for a week but for 4 weeks, it was overkill.

Location

Distance from reception to my room

Staff were amazing. Lots of attention to detail and added extras for a returning guest

Tea and coffee facilities were average at best.

The staff were excellent. The room was good and the bed was extremely comfortable.

We had to wait 30 minutes past our check in time for the room to be ready which was not the level of service we’d expect from Radisson. However we were compensated.

Great location, nice bars and restaurants near by very relaxed easy to walk to a lot of attractions loved it

Rooms a little tired but clean so it was not a big issue

The location was good, good double glazing led to quiet room. Comfortable pillows. Lived the iced drinks, apples, sweets etc. available in reception. The restaurant was very good, as were the staff.

No hot water for the shower, and the room did smell a bit musty.

Location and staff

Not much

清潔で英国感を感じられる施設で、大使館などが多い立地ということもあるのか、夜でも安心感のある美しい街並みとバスや地下鉄の利便性の良い立地は最高でした。スタッフは日本語は通じませんが、簡単な英語で十分親切にしてくれます。ビュッフェ形式の朝食も美味しかったです。

クリーニングやランドリーサービスは高額で、コインランドリーは施設内にありません。徒歩圏内にコインランドリーはありますが、営業時間が短いか、硬貨しか使えないので、滞在中に洗濯の予定がある場合は両替したり洗剤を用意しておくなど準備された方が良いかと思います。

I arrived from Yorkshire before check in time and was intending to leave my bag so that I could grab some lunch. However, my room was ready and I was able to check in early at no extra cost! After a long journey on a very hot day, this was very much appreciated. As a single traveller, I was also delighted to find that I had been upgraded. I loved my room! It was at the back of the hotel, between staircase landings, and was extremely comfortable and quiet. The staff were friendly and helpful throughout my stay.

Location - welcome

Room a little quirky

Great location. Lovely Room. Nice to have a bar open late, even if it’s just a night porter.

It’s a bit of a rabbit warren. I don’t mind the lack of lifts and using stairs but then weaving.

Comfortable bed

Room looked tired in places, surfaces dusty, ceiling lighting had fallen out ceiling. Locating to bed rooms was confusing through so many doors and stairs.

Nice lobby and breakfast, nice historical building

Unfriendly staff and terribly noisy rooms, it was not possible to sleep. I have been to many Radisson hotels before, but this was the worst ever

La ubicación, zona muy linda, cerca de una estación de metro y de Hyde Park

Parecía ser un edificio muy antiguo, aunque lo tienen conservado, sería bueno que lo actualizaran un poco más

Staff were attentive, location was perfect for the Royal Albert Hall , Gloucester Road tube and area and the breakfast was a good standard.

The rooms are a little tired and dated Comfortable and clean, but not great.

El hotel tiene una ubicación estupenda, cerca de dos estaciones de metro, de los museos y del parque. A su alrededor hay cafeterías, restaurantes y supermercados, está a unos 15-20 min caminando de Harrods. Una calle con vida, pero tranquila, por la noche no se oye tráfico. El personal es muy amable.

Location and staff very pleasant.

No glasses, or tea or coffee in the room..

Location excellent for the Royal Albert Hall and V&A museum Check in excellent and staff very friendly. Breakfast excellent

Location Comfy beds Water station for free , life saver in summer with kids Elevator

Small bathrooms Not cleaned well No luggage stand Step over bath shower Stairs into reception

Great location, staff very helpful and very friendly

Bathroom was tiny. Very difficult to turn around in

Housekeeping, cleaning was very good

The infrastructural degeneration of this hotel is sad to see. It was once my go to hotel for personal trips to London, but based on deterioration in last couple of years that will not be the case in future.

Localisation, personnel vraiment aux petits soins

Airco un peu bruyant dans la chambre 440. Si vous avez à la maison un lit de 180 cm de large, ne prenez pas un lit de 140 cm à moins d’être follement amoureux ou d’être de petite taille. La literie était toutefois comfortable ainsi que les oreillers mais cela n’a pas empêché un pogo nocturne. Nous prendrons lors de notre prochain séjour une literie un peu plus grande ;)

Location and facilities within the hotel

Our room had a funny smell, but was spacious enough and well equipped. Carpet looked like it was due for a replacement in places.

The breakfast was exceptional quality.

Nothing

Location friendly staff

Nothing