José Martí
José Martí, Avenida Cobá, 77059 Cancún, ROO, Mexico- Memorial
English
Hotels in Cancún8.3Excellent(489 reviews) 
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78% match
Smart Cancun the Urban Oasis
by Oasis Hotels & Resorts
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About this hotel
Luxurious Accommodations - Smart Cancun the Urban Oasis offers spacious air-conditioned rooms with modern amenities including a flat-screen TV, safe, minibar, and iPod docking station. The private bathroom is equipped with a hairdryer and toiletries for your convenience.
Dining and Entertainment - Indulge in a variety of culinary delights at the hotel's multiple bars, coffee shops, and restaurants. Whether you're craving a refreshing drink or a delicious meal, the options are endless to satisfy your taste buds.
Convenience and Services - Enjoy the convenience of a 24-hour reception, free WiFi, dry cleaning service, and currency exchange facilities during your stay. The hotel ensures that all your needs are met promptly and efficiently.
Book your stay at Smart Cancun the Urban Oasis now to experience the perfect blend of comfort and luxury.
Nearby Attractions
Parque del Ceviche
Parque del Ceviche, Cancún, Distrito 1, Mexico- Park
Caracoles y Estrellas de Mar (El Ceviche)
Caracoles y Estrellas de Mar (El Ceviche), Avenida Tulum, 77059 Cancún, ROO, Mexico- Attraction
Parque Folklórico
Parque Folklórico, Cancún, Distrito 1, Mexico- Park
Important Information
Credit cards issued to people other guest (i.e., parent, spouse, etc.) are not accepted in Mexico. Student / Youth policy (YEAR ROUND) Student / Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent / guardian and is applicable at ALL Oasis properties on a year round basis. As a general rule, the Grand Oasis Cancún will be the only property that will accept Student / Youth GROUPS (not applicable to family travel). Any guests meeting the above definition of Student / Youth Traveler are subject to the following conditions: § Upon check-in, passengers will be required to pay a one-time Student / Youth resort fee (charges may vary). Policy is mandatory, per person and not refundable.
Operator is obligated to inform all Students/Youths of this charge. Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17 year old passenger. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them.
Any student group traveling with guests under the age of 18 will require chaperon(s). One chaperon is required per 1-19 students/youths under the age of 18. The minimum age requirement for a chaperon is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year round. Please note the legal drinking age in Mexico is 18. A mandatory environmental fee and a resort fee per room per stay will be charge upon check in.
Use of pool with extra charge, request the amount at the reception area.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Stay Details
Check-in from
03:00 PM
Check-out by
12:00 PM
Parking
FREE
Children
Allowed
Pets
Not allowed
Amenities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
Fax/photocopying
Meeting/banquet facilities
Dry cleaning
Currency exchange
Non-smoking throughout
Private parking
Outdoor pool
Daily housekeeping
Concierge service
Coffee Shop on site
Fire extinguishers
Invoice provided
Smoke alarms
CCTV in common areas
24-hour security
Security alarm
Key card access
Room Types
Standard Room
Up to 4 guests35 sqm2 Queen bed (151-180 cm wide), Queen bed (151-180 cm wide)
These spacious air-conditioned rooms feature a balcony, free Wi-Fi and a flat-screen TV. They have either 2 double beds or 1 king bed. There is a safe, mini-bar and iPod docking station. The private bathroom comes with a hairdryer and toiletries.
Sleeps
Up to 4 guests
4 adults · 2 children
Beds
2 Queen bed (151-180 cm wide), Queen bed (151-180 cm wide)
Room details
35 sqm
In-room amenities
Coffee/tea makerShowerSafety deposit boxTelephoneAir conditioningHair dryerToiletPrivate bathroomWardrobe or closetToilet paperBottle of waterShampooConditionerBody soapSmoke alarmKey card access
Smart plus Room
Up to 4 guests35 sqmExtra-large double bed (Super-king size) (181-210 cm wide), 2 Double bed (131-150 cm wide)
Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room offers air conditioning, soundproof walls, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with cable channels.
Sleeps
Up to 4 guests
4 adults · 2 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), 2 Double bed (131-150 cm wide)
Room details
35 sqm
In-room amenities
Coffee/tea makerShowerSafety deposit boxTelephoneAir conditioningHair dryerToiletPrivate bathroomWardrobe or closetToilet paperBottle of waterShampooConditionerBody soapSmoke alarmKey card access
Smart Room Non Refundable
Up to 4 guests35 sqm2 Double bed (131-150 cm wide), Extra-large double bed (Super-king size) (181-210 cm wide)
Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room offers air conditioning, soundproof walls, a tea and coffee maker, a wardrobe and a flat-screen TV with cable channels.
Sleeps
Up to 4 guests
4 adults · 2 children
Beds
2 Double bed (131-150 cm wide), Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
35 sqm
In-room amenities
Coffee/tea makerShowerSafety deposit boxTelephoneAir conditioningHair dryerToiletPrivate bathroomWardrobe or closetToilet paperBottle of waterShampooConditionerBody soapSmoke alarmKey card access
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(489 total)
Provider-sourced guest reviews.
10/10
Reviewed Aug 15, 2026Es un hotel cómodo y sus habitaciones tambien
Algunos temas de limpieza y temas en la habitación mínimos pero realmente la relación calidad precio es altísima
10/10
Reviewed Aug 12, 2026muy bueno
todo muy bueno
10/10
Reviewed Aug 8, 2026Me gustó la ubicación. El servicio en general. El buffet, la alberca.
Hay instalaciones que sienten abandonadas, por ejemplo el elevador ya mostraba fallas. Encontramos una cucaracha gigante en la habitación ( ya casi muerta), nos comentaron que limpiarían la habitación pero después de una semana la cucaracha seguía en la misma esquina
10/10
Reviewed Aug 7, 2026Todo
Todo
8/10
Reviewed Aug 7, 2026Nous avons aimé la proximité de cet hôtel par rapport à l'aéroport bien qu'il y ait eu beaucoup de circulation ( entre 21 et 22h ). Nous avons pris cet hôtel pour 1 nuit. Le top : le buffet du petit déjeuner, juste incroyable et super varié, un vrai régal. Les serveurs très efficaces et gentils.
Nous étions 4 et seulement 2 serviettes de toilettes... Seulement 1 prise au milieu des 2 lits
9/10
Reviewed Aug 6, 2026Ubicacion
Que el baño no tiene puerta,
10/10
Reviewed Aug 2, 2026Las instalaciones son de buena calidad.
El personal del restaurante y algunos de la recepción fueron muy amables.
5/10
Reviewed Jul 13, 2026Fantastic breakfast buffet
Old tired rooms
10/10
Reviewed Jun 24, 2026I loved the friendly staff and the pool was amazing.
10/10
Reviewed Jun 23, 2026La linpieza
Hay una recepcionista señora grande no se su nombre es poco amable
10/10
Reviewed Jun 9, 2026Muy bueno los empleados son muy amables
10/10
Reviewed Jun 5, 2026Me gustó todo, lo recomiendo ampliamente. I highly recommend it.
Me gustó todo, lo recomiendo ampliamente. I highly recommend it
10/10
Reviewed Jun 4, 2026El personal y sus instalaciones
2/10
Reviewed May 15, 2026Todo
Es que no me generaron la factura que pedí para legalizar en Colombia y solicité allá, por correo y nada
10/10
Reviewed May 12, 2026Sus instalaciones, comodidad, la zona y el entorno, el personal es muy agradable y respetuoso, siempre nos ayudaron a resolver dudas y nos dieron tips de que podíamos hacer en algunos días
En la parte de afuera del hotel tiene un olor fuerte por las alcantarillas
10/10
Reviewed May 11, 2026Todo
9/10
Reviewed May 2, 2026We werden vriendelijk ontvangen. Het zwembad was prachtig. De kamer ruim. Goede bedden. Shampoo, douchegel, conditioner aanwezig. Prima bedden (wel wat smal). Super lekker en uitgebreid ontbijtbuffet
Een koelkastje op de kamer zou prettig zijn. We hadden een kamer aan de kant van de weg, hierdoor hadden we wel wat overlast van de auto's, vrachtwagens. ,
8/10
Reviewed Apr 22, 2026Me gustó la cercanía del hotel y que la habitación era amplia y como decía la descripción
La actitud del personal al inicio fue algo incomoda, quizá deberían de colocar personas mas alegres en la recepción y en la entrada, además el horario de la piscina no me gusto que fuera tan temprano el cierre, deberían de extenderlo a las 10 de la noche, uno va a disfrutar lo mas que pueda no a limitarse
1/10
Reviewed Apr 19, 2026Inkompetentes Personal, falsche Angaben über Betten und Zimmergrößen, Tax wird doppelt berechnet (von Booking und Vor Ort nochmals), muffige Zimmer - schlechteste Unterkunft der ganzen Reise.
10/10
Reviewed Apr 7, 2026Muy cómodo muy limpio instalaciones recién remodeladas Todo excelente
No tengo queja realmente la atención fue muy buena y peso
8/10
Reviewed Apr 5, 2026La ubicación si quieres moverte a hacer excursiones y estar en un lugar céntrico de Cancún. Fue el Cumpleaños de mi hija y prepararon una sorpresa con muchísimos Globos y tarta. El Personal de este hotel es maravilloso. Tiene dos piscinas muy grandes.
10/10
Reviewed Mar 21, 2026La habitación muy cómoda y cada personal con el cual tuvimos comunicación fue muy amable y dio los mejores tips
9/10
Reviewed Mar 19, 2026Modern, clean, big rooms, nice pool area
Pool was extremely cold
3/10
Reviewed Mar 18, 2026La réception et la piscine de l’hôtel sont très sympas et bien entretenu
Les photos de présentation sont très différentes de la chambre que nous avons eu. La chambre était vieille, une odeur d’humidité et de poussière était présente malgré la fenêtre laissée ouverte… Sur le rideau de douche, quelques tâches de moisissures. Dans la chambre, pas de coffre fort, pas de frigo. À l’arrivée à l’hôtel nous avons dû payer une taxe de 160$ pour une seule nuit. Sur les photos, l’hôtel est en bord de plage alors que nous sommes à au moins 25min à pied de la mer.
8/10
Reviewed Mar 15, 2026Su excelente limpieza
Todo estaba muy bien
8/10
Reviewed Mar 15, 2026Las piscinas la limpieza
La excelente limpieza
6/10
Reviewed Mar 14, 2026No te dan buen servicio. No se preocupan por dar una buena imagen
7/10
Reviewed Mar 12, 2026Nous avons passé deux nuits dans cet hôtel en mars 2026. À mon avis, il s'agit plutôt d'un hôtel de passage, adapté pour une ou deux nuits, mais pas pour un long séjour. Malgré une apparence moderne et des chambres spacieuses, l'établissement donne une impression de vieillot, avec un mobilier mal entretenu et très usé. La propreté laisse à désirer : nous avons trouvé de la poussière et des cheveux un peu partout au sol. Un bon rafraîchissement serait le bienvenu. Les parties communes, comme la piscine et les salons au rez-de-chaussée, sont en revanche vastes et confortables. Le parking privé de l'hôtel est également très pratique. Côté personnel, les employés sont sympathiques et agréables, mais manquent cruellement de réactivité. Nous avons eu un problème d'eau chaude dans la douche et avons dû appeler plusieurs fois la réception avant qu'une solution ne soit trouvée. Malgré la gentillesse des employés, il y avait un manque de communication évident entre eux. Finalement, on nous a proposé une chambre supérieure pour résoudre le problème, mais il a fallu presque deux heures pour en arriver là.
8/10
Reviewed Mar 11, 2026Das Frühstück war sehr gut. Es gab viel zur Auswahl.
Die Lautstärke im Zimmer durch den Straßenverkehr direkt vorm Hotel war etwas störend, vor allem Nachts.
10/10
Reviewed Mar 9, 2026La ubicación
todo bien
7/10
Reviewed Mar 1, 2026Friendly staff Comfortable bed Good breakfast Good WiFi Good pool and clean public rooms
Dated rooms Poor TV Road noise
9/10
Reviewed Mar 1, 2026The staff was welcoming and helpful. The bedroom is quite spacious and has everything you need. The breakfast is so delicious.
I wish they had a minibar at the bedroom.
9/10
Reviewed Feb 28, 2026位置非常好，周边有超市，去xcaret和金字塔的车就在楼下有站点，非常方便。酒店泳池也不错。
3/10
Reviewed Feb 26, 2026Lo único las camas, el lobby, la fachada de fuera y la piscina.
Todo lo demás: habitación al lado de las salidas del aire acondicionado con un ruido continuo las 24 horas, la ducha de esta habitación reducida a mitad porque estaba ocupada por un pilar de la construcción, los grifos antiguos, las puertas raídas....
7/10
Reviewed Feb 25, 2026Personnel, situation, parking
Équipements un peu vétustes. Bruit côté route horrible
8/10
Reviewed Feb 22, 2026Location - near the ring which allows you to travel to Hotel area.
Loud street. not surprise but I would recommend to note it.
9/10
Reviewed Feb 14, 2026L’amabilité du personnel, le parking pour mettre en sécurité la voiture, le choix du petit déjeuner.
La literie, les toilettes dans la salle de bain.
7/10
Reviewed Feb 14, 2026Das Zimmer ist sehr in die Jahre gekommen. Pool müsste häufiger gereinigt werden
4/10
Reviewed Feb 11, 2026Die Lage ist gut, das Personal ist hilfsbereit und freundlich. Das Frühstück ist vielfältig, aber die Qualität ist minderwertig. Trockene Brötchen, kalte (warme) Speisen, schlechte Säfte - aber toller Kaffee! Der Poolbereich ist nett, allerdings nervt die Musikbeschallung.
Es ist ein heruntergekommenes, liebloses Hotel ohne jeden Charme. Die Fotos auf booking.com entsprechen in keiner Weise der Realität! Es ist hellhörig und laut, abgenutzt, hat seit 1 Jahr keine Minibar mehr auf den Zimmern (Falschangabe bei booking.com) und auch keinen Wasserkocher; lediglich eine kleine Kaffeemaschine. Es ist dreckig. Das Bad ist einfach widerlich, allein dieser uralte Duschvorhang, die alten Fugen usw. Der Frühstücksraum sieht nett aus, ist aber sehr hallig und hat den Charakter einer Bahnhofshalle.
8/10
Reviewed Feb 9, 2026Good location for tour pick ups. Easy to catch uber or local buses to hotel zone beaches. Clean rooms and buffet breakfast was good. Lovely pool area.
Could be noisy at night.
4/10
Reviewed Feb 8, 2026As áreas comuns são boas, principalmente a área da piscina e a comida servida lá também. O café da manhã é excelente
O quarto é sujo, banheiro péssimo. O chuveiro espirra água pra todo lugar, o que dificulta tomar banho sem encharcar tudo
9/10
Reviewed Jan 31, 2026Suis arrivé fin de journée et parti tôt le matin donc peu de temps à l'hôtel. La même Dame m'a acceuilli au check in et check out. Malheureusement je ne connais pas son nom mais gentille et efficace avec sens de l'accueil et du service clientèle.
Petit-déjeuner très complet mais très cher...trop cher. Excellent accueil et service correspondant.
8/10
Reviewed Jan 28, 2026La camera era pulita, solo che risulta un pó datata. Soprattutto il bagno e la doccia con la tendina sono molto vecchi e l’acqua esce male. Colazione buona, c’era di tutto dal salato al dolce. Zona piscina molto grande
La doccia con la tendina non la trovo molto igienica, soprattutto perché online non ci sono foto dei bagni. Le porte non sono insonorizzate, si vede che hanno imbiancato di recente e ci sono ovunque macchie di colore.
6/10
Reviewed Jan 24, 2026Nice lobby, pool and exceptional breakfast!! The bar tender and the staff very friendly !
Rooms very old, no outlets to charge phones nearby beds. No hot water, lamp didn’t work.
8/10
Reviewed Jan 22, 2026Céntrico
No funcionaba caja fuerte
5/10
Reviewed Jan 22, 2026O quarto não tem nada a ver com as fotos. A cama é ok, a higiene também e o café é muito bom.
Mas o quarto é feio e o banheiro é péssimo. O chuveiro é aberto e molha TUDO. Quando chegamos o elevador estava quebrado também...
6/10
Reviewed Jan 20, 2026Ótima localização no centro para saída a passeios no entorno de Cancún. Café da manhã muito variado e bem preparado. Funcionários muito cordiais e empenhados em resolver eventuais problemas.
A acomodação que reservei pelo Booking não era exatamente a acomodação apresentada nas fotos. Era uma acomodação pequena e bem desconfortável, com destaque para o banheiro que estava muito mal cuidado. Eu até consegui ficar na acomodação apresentada nas fotos, que é bem melhor do que a que eu reservei, porém tive que fazer um pagamento adicional. Sugeriria ao hotel, fazer uma atualização nas fotos apresentando as reais acomodações.
9/10
Reviewed Jan 20, 2026Very convenient to restaurants, supermarkets
3/10
Reviewed Jan 15, 2026piscina renovada
el hotel viejo y mal mantenido
4/10
Reviewed Jan 15, 2026La beauté de la piscine
L'état insalubre des chambres. Photos mensongères Piscine très froide , personne à l'intérieur
8/10
Reviewed Jan 12, 2026De kamers waren hygiënisch en ruim. Ligging van het hotel is prima mits je een huurauto hebt/
Jammer dat je voor het zwembad apart moet betalen. Verder was ons verblijf prima.
6/10
Reviewed Jan 10, 2026Café da manhã é muito bom. O fundo possui piscinas e ambiente bonitos. Equipe a disposição, bem educadas, e resolveram o problema que tivemos no primeiro quarto, nos dando um upgrade sem custo extra.
Lá possui duas categorias de quartos, a parte SMART não compensa, sugiro quem for ficar lá, pegar o quarto melhor, na categoria smart estava com cheiro de mofo, pois tinham reaberto a pouco tempo.
6/10
Reviewed Jan 10, 2026Hyvä sijainti. Hieno aula.
Huone oli kostea ja ilmalämpöpumppu ei kuivattanut ilmaa tarpeeksi. Petivaatteet tuntuivat kosteilta läpi yön. Yön aikana lattialle oven eteen oli valunut vettä jostain.
8/10
Reviewed Jan 10, 2026Location
5/10
Reviewed Jan 9, 2026Personal war nett
Wir waren zu viert im Zimmer wo eigentlich nur für 2 Personen Handtücher duschtücher und Glaser waren- die Franz. Betten waren natürlich für 2 Personen pro Bett zu klein… Das Waschbecken hat Zahnpaste beim Wasserhahn gehabt …
6/10
Reviewed Jan 6, 2026We didn’t have a blanket in the room . We asked for one and the answer was : no blankets at all because the hotel is full … The poll bar is very poor!
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Excellent breakfast buffet
- •Friendly and helpful staff
- •Great pool areas
- •Convenient/central location
- •Spacious or recently remodeled rooms (many reports)
Areas to consider
- •Cleanliness issues reported (cockroach, 'grubby' or musty rooms)
- •Some facilities show neglect (elevator issues, outside sewage odor)
- •Occasional rude reception staff
- •Room amenity gaps (no fridge, limited outlets, sometimes no bathroom door)
- •Billing/invoice problems (no factura, double-charged tax)
Cleanliness
6.8/10Mixed reports: several guests mention a cockroach, 'grubby' or musty rooms despite others saying rooms were clean — cleanliness is a notable negative.
Service
8.7/10Predominantly praised: many reviews highlight friendly, helpful staff and special gestures (birthday surprise); isolated reports of unfriendly receptionists.
Location
9/10Consistently positive: frequent comments about good proximity to the airport and a central location for excursions.
Room Quality
8/10Mixed quality: several guests report modern, spacious recently remodeled rooms; others note old/tired rooms, limited outlets, missing bathroom door or lack of minibar.
Amenities
8.7/10Strong amenities overall: large pools and an excellent breakfast buffet are repeatedly praised, though some facilities show neglect and there are occasional outside odors.
Value for Money
8/10Generally positive recommendations, but some guests reported billing/invoice issues and a double-charged tax, which lowers perceived value for some.
Food and Beverage
9/10Very positive: the breakfast buffet is repeatedly described as incredible, varied and a highlight of the stay.
Overall Experience
8.2/10Overall favorable: many guests strongly recommend the hotel for location, staff and pools, tempered by recurring cleanliness and occasional facility/administrative issues.