Holiday Inn Gloucester-Cheltenham by IHG

Unexpected additional cost for car parking

Property is very nice. We were disappointed that we were not able to get into our room at check in time, but the desk clerk handled it well. Just a warning that there is no lift to upper floor rooms.

Friedly staff. Good breakfast.

Great hotel in quiet area. Lovely room with excellent bed and amenities. Plenty of car parking (£5 per 24 hours) and the breakfast was excellent.

Comfortable stay Nice pool

Staff very friendly

Comfy, well equipped room, nice and quiet area of the hotel, pleased to have openable windows. Some of the decor looking a little dated and well used. Pool is nice Staff very kindly provided drink vouchers for our party to aid our celebrations. much appreciated.

Very friendly staff, excellent food. Ceoliac friendly. Pet friendly. Lovely swimming pool.

Excellent breakfast

We had to postpone due to illness and no leeway was offered. Could not rebook , but couldn’t stay , no compassion at all

Stayed overnight on our way to Cornwall . The hotel is spotless in all areas and the staff very friendly and helpful. Made us and our little dog so welcome. Would definitely return and would 100% recommend.

We've stayed at this hotal a number of times and this was the best yet. The room had recently been refurbished and it was excellent. I only gave it 4 stars as the TV in the room didn't allow casting from my phone app when it advertised that it would. Apart from that very minor issue, it was a great stay and a good night's sleep.

Overnight stay with my wife, the rooms are comfy and clean. All the staff we met were excellent, especially the restaurant staff. We ate lunch, dinner and breakfast and all were cooked really well and tasted lovely. Well done to everyone who works here.

Clean room and welcoming staff.

Really nice hotel. It was just a 1 night stop over but I was very pleasantly surprised. Newly refurbished I’m told and it shows. Lovely pool/health club, big room, comfy bed and on site parking 👌

Nice well maintained property

We received a very warm welcome when we arrived on sunday afternoon. We had a fantastic stay and had great value for money including full breakfasts. The building looked brand new. Well done to all the staff , we will be returning in the future.

Got there at 1-20 in the morning due to work commitments and was told issues with my room and sent to a holiday Inn express about another 15 to 20 minutes drive away after already driving for nearly 4 hours totally unacceptable 😡😡😡😡😡😡😡😡😡

We have stayed at the Gloucester hotel several times as it is an ideal break on our trips from Yorkshire to Cornwall. The location is great, easy access to the M5 and also to Gloucester centre if you want to wander round - the cathedral is certainly worth a visit and is just a few minutes away. The hotel staff are warm, friendly and very courteous, the food was very good and plenty of space in the restaurant so it never feels cramped. The pool area is clean and well kept, although it can get busy, particularly in the jacuzzi and sauna but that’s not a big problem overall. I would recommend this hotel and I’ve no doubt we will be back.

Best Holiday Inn we have stayed in. Lovely staff, very nice pool area. Good breakfast.

Really lovely quiet, restful stay for our young family. Spacious room, helpful mini fridge & big bathroom, friendly staff & lovely leisure facilities. Wonderful few days travelling to visit Bristol. Really close to many shops & M5 etc. Roll out bed really good quality, and the main bed was the most comfortable bed I’ve ever used for my painful back. Would use again. Thank you!

No hand and body lotion. No complimentary water bottles.

Excellent weekend, staff very amenable. Very clean, food lovely.

We thoroughly enjoyed our time at Gloucester Holiday Inn. The staff at reception were extremely helpful in our first visit to Gloucester. The room was very clean and the bed super comfortable. Breakfast was very comprehensive and beautifully prepared, and the staff very helpful. Our stay was very good, and we fully appreciated the friendliness and helpfulness of all the staff we encountered!

We had some very last minute emergency and were not able to go, so I contacted the property explaining the circumstances and asking them to be accommodative. The reservation was originally not refundable and I was not looking for money back, but just to move to a different date in the future given the circumstances. However, they were really inflexible and not willing to listen. They clearly prioritized short term profits over long term customer satisfaction. Such lack of empathy and customers understanding will not earn them my business again. Bad customer service and lack of business vision.

Over night stay everything good

Hotel was lovely and staff excellent. Room was very clean - just a problem with toilet flush in room 113. Stay had been booked for my wifes special birthday and was only marred by the constant yapping of a dog during breakfast and seeing a lady chop up a sausage and put it on a plate on the floor for her dog to eat. I was glad I was not staying another night as I would not have enjoyed my breakfast wondering if it was on the plate the dog had used the day before!

A very good hotel for the money, plenty of facilities, clean, and very good value for money

For the size of the room and facilities price could

Great hotel in ideal location- staff very helpful and accommodating.

dint like paying for parking should be all one price for hotel apart from that great hotel

Lovely stay. Food was amazing and every member of staff super friendly and helpfull

hotel room really great with air con being the game-changer. health suite pretty good but quite small - again the pool felt amazing when it was 32 degrees outside. will return.

Great Pool Area & Front Desk Staff super helpful. Did not like dogs in public places of hotel not under control of owner. Large dog lunged at my granddaughter & nearly scratched her. Do not allow.

Perfect for an overnight stopover

Good place to stay on way home

It was great

Very clean. Reception desk staff lovely.

Our experience at the hotel was fantastic. We were welcomed by Andrea at reception on the Friday who checked us in and gave us the information required. We went to the swimming pool in the evening and they gave you complimentary towels and to our surprise there was a sauna and steam room too, this was not listed on the hotel.com site so that was a bonus. Breakfast in the morning, we were always greeted by Josh who always accommodated our dietary need by bringing out veggie sausages, and we had a lovely time talking to him, always happy to see you. The hotel guests were polite and friendly and had plenty of conversations. I will be going back there, the staff were great and that made it an enjoyable stay. One thing i did notice was that the air con was not working in the room, it just blew out air, i forgot to mention it to reception.

Excellent hotel in a convenient location, friendly and welcoming staff

Clean, spacious room. Comfortable bed and handy sofa. Thank you to Sarah at the swimming pool reception for being so friendly and helpful. Tasty breakfast. Did wonder why charged for parking though.

Very friendly and helpful check in. Moved to a room on the ground floor as travelling on a blue badge,no trouble at all. Room was large and comfortable,also clean . We travelled with our dog too and she was made to feel welcome ,unlike some hotels that claim to be dog friendly. Swimming pool was nice and welcome . Nice outside seating for a coffee

Affordable for a Friday night. Clean and tidy. Can’t ask for more really.

The check in staff was welcoming and very helpful! They were personable and very friendly. They gave us dining advice, tourist info, asked about our trip, told us fun local stories, and helped us book an extra night.

Late arrival and smooth check in/check out. Room really clean and everything you need for an overnight stay.

I booked this for my husband when he was on his way to Plymouth on a motorbike trip to Spain and Portugal. I wanted him to have a place he could relax and recharge before his big journey (Ewan McGregor style). He said he had a lovely nights sleep, the breakfast was the best he’s had in a hotel and he enjoyed his dinner too. Thanks to the staff for making his first night amazing. I’ve booked a litter night for him on his way back in 2 weeks. THANK YOU

The hotel reception area was clean & tidy. Check i in was quick & easy and staff member was pleasant & helpful. The room was well presented with ample space . Breakfast was plentiful and tasty. The swimming pool was nice with a jacussi, sauna & steam room. The area was clean & well kept.

Heated indoor pool was nice. Only annoying thing is the restaurant doesn't open until 6:30, a little too late for a family with a tired toddler

Bed and pillows too soft for me, left me with a bad back the following day. Toilet leaked continually through the night. Other than that, fine.

Very slow at check in after a long drive

Great staff, welcoming and professional, very helpful - good food and clean accommodation

A great location for my work and has all the facilities I would need Internet was good.

We enjoyed our visit. Nice breakfast. Great restaurants nearby.

Nice hotel great staff.

Brilliant stay, super friendly staff, lovely breakfast, nice room and really enjoyed using the pool and spa

Very pleasantly surprised by how modern the hotel was. Staff were exceptionally lovely and we felt very well taken care of. The breakfast was lovely and always being topped up and the whole hotel was very clean.

This hotel has to be the cleanest and friendliest we have ever stayed in. The bed was too hard tho for us

Neat and tidy. Exceptional breakfast. Helpful staff. Enjoyed our stay.

Loved the pool and gym. Nice bar area. My room was a little small but was a single traveler. Comfortable queen bed nice pillows and good shower

Overall the stay was okay. We did have an issue with our air con not working properly but after the lady at the front desk being nice and managing to find us a ground floor room (so we didn’t have to take the baby upstairs) we felt bad then complaining about it.

All good except when serving food in the bar it would be good idea to take the cutlery and sauces to the customer before the food is ready! Sat there watching my food go cold waiting for cutlery does not make sense!!

Staff were excellent at customer service 👏 well done everyone

Average staff too poor staff service

All staff were very professional All had a smile on their face and were friendly The hotel room was really peaceful We enjoyed our stay

Always a good stay. Staff are really friendly and helpful, rooms always clean and tidy, Pool and Gym are really good and staff helpful. Always a really good stay. Food is really good. Would never look past this place when In area. Value for money is excellent.

upon arrival Christina was very pleasant and helpful checking us in, we later returned to reception to book breakfast, this is time we were dealt with by Charmain, who was also pleasant and helpful. The Room was clean and comfortable for the 3 of us, we used the pool twice, which was a nice treat to have this downstairs , this too was clean and appeared to be well maintained. Overall a good experience all round, will book again if we need to stay in the area again

From then friendly greeting at reception to the time we left everyone was very helpful. The room was spacious and clean.My wife was particularly impressed by the lack of mould in the bath area. Again purchasing the breakfast option was a winner as was the food for that matter.

No water in the room. Other is good

Brill

It is a nice and quiet place to live

.

Check in was good, food is very expensive with hit and miss quality. Cleaners very lazy, left a dirty plate and glass in my room after housekeeping. Doors slamming at 0530hrs with no respect to otjer residents, and to top it off there were contractor's chopping down trees outside my room at 0800hrs.

Overnight stay for flying at Gloucester. Very happy with our stay. Location great too. Friendly staff and would definitely return.

Firstly, this is a hotel you really have to have brought your car to. If you have a car, getting around will be super easy. Nice comfortable stay, v comfy bed. My only two gripes - the only food we ate was a dessert we ordered (crumble and brownie) both were below average and at £8 that’s bad. The room temperature wouldn’t change, despite me turning on the aircon

Staff are very proffesinal and welcoming, we had a lovely stay and will definitely return.

C

Lovely staff. Nice room, comfy bed.

Lovely place to stay for a short visit. Breakfast was excellent

It’s amazing stay staff are very helpful and friendly 👍

Great location , staff very friendly and facilities were excellent. Will definitely stay again

Found all the staff to be very friendly and helpful. The entire hotel was clean and well presented. The leisure facilities are excellent. Breakfast was also excellent. Recommend this to anyone.

We really enjoyed our stay! The spa and pool is great and breakfast was really good!

Great location. Gym and pool arw a huge bonus. The staff are all very friendly nothing is too much to ask. Huge plus point for us was being able cast your phone to the TV to watch Netflix etc. You do have to pay £5 per day for parking.

Great location within easy reach of main routes. Extremely clean and well maintained with very pleasant and helpful staff. Will definitely use again when visiting this area.

We had an amazing time. Not one complaint to be made. The room was clean, the bed comfortable. The evening meal and breakfast were amazing.

Spot on hotel only problem is the heating turns off on auto regardless of temperature outside. Woke up freezing on a couple of occasand in the end asked for portable heater to plug in.

Good value for money

The gym is something I'm not too happy with. There is no olympic bars or weighted plates. So you can't do any key exercises like squats or deadlifts or even a bench press. The gym has gone through a refurb but the investment of this has gone into the wrong pieces of equipment. The bonus of the above issue means any one serious about getting into shape probably would avoid such a gym due to key equipment not being available.

good parking and location for main roads. enjoyed breakfast. Gym and pool area was enjoyable as refurbished along with hotel rooms

Staff were exceptionally cheerful polite and helpful, Everything was exactly as expected and of excellent standard. The only down side which was not apparent when on the website was the Hotel does not have a lift, we would have requested a ground floor room if we'd known as I have bad knees and this spoilt the stay a little.

Clean rooms, secure area. Thermostat a bit of a pain since it kept going back down to a prearranged temperature, and we were a bit too cool because of it.

Nice swimming pool.

Very easy to check in, easy access to breakfast and a good selection. Room is a reasonable size and bed comfy. Good selection of TV channels for those who wish to watch. Plenty of sitting area in bar area and good amenities including pool and gym. Plenty of parking but there is a charge of £5.

This is the first time I stayed and I have to say it wasn't the best experience. The issues I experienced. 1. The towel I unwrapped to use after my shower was covered in stains. 2. The bathroom had a piece of excrement that was located near drain that I presume should have been cleaned before someone using the bath due to the health implications. 3. Parking shouldn't be charged, considering the cost of the stay, I feel that this should be included in the cost of booking a premium room. 4. The gym closes at 9pm which is far to early. Positives 1. Bed is comfortable. 2. Good breakfast. 3. Helpful staff.

Stayed for one night as our son was attending a swimming clinic at GL1 in Gloucester. Great to be able to check in at 2pm rather than the usual 3-4pm. Staff were friendly and efficient. Our room was spacious, very clean and had all the amenities you would need. Would definitely stay again.

God quality room and spa. breakfast lacking .Friendly staff.

A nice dog friendly get away with a heated pool

Great place to stay over Christmas

Good location very near a well-hidden Sainsbury's superstore. Room, dining area and pool exceptionally clean, friendly and helpful staff. Slightly run-down ambiance but acceptable.

Everything as expected