Embassy Suites Des Moines Downtown

Atrium, breakfast, social hour.

Bookins.com quoted $224. Charged $249 at checkout. They advertise HBO but doesn't furnish HBO Movies. Old, antiquated and dated facility such as rooms.

Close to capital

It was old even the furniture, carpet, beds everything was old in that hotel the windows were filthy like they haven't been cleaned in years. I was very disappointed especially when I pay that kind of money for a room. I will never stay there again or recommend your hotel!

The view of the city

Valet parking only one person most of the time and we’re busy

Breakfast was great!

Outdated.

When we arrived on Friday the hotel's system was down, but Eddie was able to get us right into our room! You have a great staff.

The hotel needs updating.

Nothing.

We confirmed a stay and were denied.

Property was beautiful,Location Great, View from room was perfect!Complimentary drinks/snacks were a plus as well as access to the river for walking or just enjoying some fresh air.

Just a few hiccups, nothing to warrant a "bad" stay or experience. There were blood stains on pull out sleeper sofa cushion/pad (so that couldn't be used), no conditioner or body wash in shower(bottles were completely empty) & only 1 working treadmill out of 3

The staff was wonderful. Very kind people

I wish the rooms would have had complimentary water bottles since Des Moines has such a high amount of nitrates. Also- no little packages of Q-tips. The one time I don’t pack them.

Location is excellent, great view and access to the river. The facility is clean and comfortable with perks of food on the weekends.

I wish I knew the valet parking charge before the booking

Close to fair grounds

Very leaky roof, ac didn’t work properly in room, car came back from valet wet, and carpet in room was coming apart.

The workers are pleasant

We had been on the road for a while and did not want to travel far from the hotel for food. The inside lounge offered a decent menu, and the ribeye was lovely.

Initially, I was informed of a hold on my card for incidental charges, which would be removed. I was fine with that. We were placed in a room next to the staff service door, which was noisy and caused a lot of commotion for my dog. The room was not cleaned very well. My dog found food, among other things, under the bed and around the room. The room had a funky smell, like it had been smoked in, and they never changed the carpet. Upon checkout, my bill went from $145 at booking to $200, then to $310. I was told all persons are charged a pet fee. ??? When I called to ask about the fee before making a reservation, I was informed there would be a $70 or $75 hold for the dog, which would be refunded once they saw there was no damage, etc. Overall, I wasn't impressed with the hotel, amenities, cleanliness, or staff. They were short and rude. They did not care to ask how the stay was.

The pool

cleanliness and the lack of maintenance

The price for one night was the same as an air b n b

Lack of parking and the elevator seemed slow

Price and location

Breakfast

Did NOT stay due to concert being cancelled

Did NOT stay due to concert being cancelled

Was very outdated. Half the fountains didn’t work.

Property is beautiful. The location is amazing.

good location. good parking. great staff.

baseball kids running the floors.

Very, very nice man at check-in. He was there both days very very nice man.

Nothing

Breakfast was good broasted potatoes were a little mushy but we were there towards end of the serving. Liked that there were coffee cups we could take with us to go. Parking across the street in the ramp very easy and very reasonably priced.

No issues…

Wasn’t clean kids running around unsupervised and pool had trash everywhere and no towels

El personal muy amable !! Nos ayudó en todo

Todo me gustó menos que no limpiaron bien la habitación las papeleras estaban Sucias y daban un mal olor al cuarto !!! Solo cambiaban la bolsa y ya no hacían más nada

Todo estaba muy bonito

That we get free breakfast and my kids can go swimming whenever. And it's close to my mom's house

I've been coming to the embassy suite for years.And it always smells like Dust. It may need upgrade.

Location was amazing!

Shower was tiny.

Need to advertise the lack of free parking.

No free parking

Beautiful foyer. Very clean rooms, housekeeping and room service were amazing. Breakfast buffet was great and happy hour from 5:30-7 was a major bonus!

The HVAC in the room could use some work. The front living room was where the thermostat was did not keep an accurate temperature and the 2nd back bedroom was hot. Very humid through various locations in the building.

I was on a solo road trip in April 2026 and had the opportunity to spend a Wednesday night at this Embassy Suites in downtown Des Moines. Overall, it was a nice hotel! Great location... nice atmosphere overall. My check-in process on Wednesday afternoon was quick and easy, and my suite (#607) was clean and comfortable... no issues there. Plus, I got a good night's sleep... didn't have any issues with noise. Overall, the amenities at this hotel are quite nice. LOVED the happy hour with two free drinks and snacks at around 5:30 p.m., and breakfast in the morning was excellent (gotta love the make-your-own omelets that Embassy Suites hotels are known for). Overall, I'm rating the hotel 4 out of 5 stars. It's a bit of an older property. My understanding, though, is that it will be renovated soon. The indoor pool area looks kind of dated and does not have a hot tub which is a bummer. And the most frustrating aspect of my stay is that self-parking is no longer available for guests. When I had first made a reservation several months ago to stay here, I had opted for self-parking... but at some point between when I made my reservation and the time of my stay, self-parking was discontinued. I was fortunate that I didn't have any trouble parking across the street in the garage (and easily being able to pay for my parking with cash per my preference), but I don't understand why self-parking for guests at the hotel was no longer available. I don't like valet parking at all and try to avoid it whenever I can... despite my desire to stay at downtown hotels sometimes. Despite the annoyances, they were minor in comparison with my stay. I really did enjoy my stay... and I loved the location!

Like several other reviews this place needs to be remodeled. I gave it 2 stars because the staff was very nice during the managers hospitality and breakfast. The rooms look like something from the 60's. Ripped carpet, dingy bathroom, dinged furniture. And the general manager just thanks people for their reviews. Don't stay here.

Nothing

Very very run down for an embassy suite for the price you pay

Location. Needed a suite!

The room temp was very warm without ability to control or open a window!

City parking across the street was reasonably priced.

view from the room

was a bit impersonal

The location is convenient. The bed was comfortable. The rooms are spacious. The water fountain ambiance was nice. The staff were friendly.

The place was very outdated and there is clear lack of maintenance. Half the walls had damage, cooling/heating vents very dirty blowing onto ceiling. Blood stain on the bed skirt. Mystery brown stain on wall in room(looked like feces). Half the fountain in the lobby didnt work. It seems its time for an update or new management.

Close,to,our activity

The size of the beds

Everything

Nothing

They had a fantastic breakfast and room quality.

The room had cleaning rags left in it. There was stuff on the floor behind table from previous guest. The rub was rusted. The sink over fill drain had nasty visible build up. The bathroom floor was nasty. The wallpaper was peeling and turning colors

Run down

Hipped paint

Great location

Worn out hotel. Fitness center is neglected. Peloton bike needs maintenance. Only comment I got was we don't maintain the Peloton bike. The hotel needs to schedule regular maintenance for the equipment in the fitness center. It is clear it is not a priority to this management. Years ago this was a great hotel. It is now old and management is clearly not interested in maintaining the integrity of the hotel.

The first Valet I encountered was great. The first Front Desk clerk I encountered was great. The Bartender/Waiter at Liberties Easter night was great. These employees were working Easter Sunday night and they all were polite, kind, informative and made me feel like they wanted to be there to do their job(s). BIG brownie points, in my opinion for all 3 of them! I really enjoyed my stay except for a few minor problems I listed below.

Housekeeping They completely blew off cleaning my room. I left at 10:15AM and when I returned at 3:15PM it had not been cleaned. The Front Desk clerk was a bit rude and mentioned twice that he had just come on duty at 3:00 and had no idea why my room wasn't cleaned. He assured me they would get to it. Two hours later( well after 5PM) when I complained to him again he reminded me again that he had just come on at 3:00 and he didn't know anything. I tried calling Housekeeping myself but, it just rang and rang. I left for a bit and when I returned they had come into my room, removed the dirty dishes, put out new towels and that was about it. The bed was not made and there was black colored pieces of something...not sure what left on the bathroom floor. The last thing was the creepy hole in the ceiling of my room. It was like the ceiling popcorn had started to peel and then a hole was there. It really creeped me out. Honestly, my stay was very good except for these issues.

Felt like home very safe and comfortable

The toilet in our room was incredibly low. Glad I didn't just come off leg day. 😁

The hotel is very old and run down. The bathroom is dirty. The rooms definitely need a remodel. The main hotel isn’t bad but still dirty.

Love this place. Always stay here

It was comfortable

The water came out brown in one of the sinks

Very close to what we were doing in Des Moines!

The AC didn’t seem to work as well as we had hoped.., got a little warm in our room but other than that, everything was great.

It was clean

The adults were leaving their kids at the pool and being crazy and splashing water on other kids

Top floor room away from all the noise

Check in was a little unorganized but staff recognized it and gave discount as an apology

This year we had a great room, the staff was wonderful. One of the gentleman working even opened up the conference room for all of us wrestling folks staying there be able to watch the last of the matches for Friday night. The breakfast was good and this year wasn’t so cold down there. For myself I loved the store that has Starbucks coffee you can make your own( my opinion the coffee in room is not good).

The main complaint this year was no shuttle. It was too cold to walk with a little one.

No hottub by the pool

Great location and the room was very spacious

It needs more elevators or stairs to access the floors. It was a nightmare trying to wait for elevators that were overcrowded.

Had a group reservation for an event. After my CC was billed for all expenses, we discovered that one of our guests was billed in error for over 700 dollars in error. Cannot reach anyone at the hotel to figure this mess out. EXTREMELY UNHAPPY. DO NOT RECOMMEND EMBASSY SUITES FOR GROUP BOOKINGS.

Love the omelets. Huge room, comfy beds, quite, great location. Their signature center courtyard always creates a connection and fun energy. Evening happy hour is always appreciated and brings every one out.

Elevators super slow

Breakfast was great!

Updates needed in rooms. Furniture, bathroom and beds

Wonderful staff & food. However for $355+ per night we felt the cleanliness of the room could have been better. Room needed a deep thorough cleaning.

Needs more elevators for busy days waiting 10+ mins for elevator

Mahlet outstanding service beautiful smile.

Everything

Nothing

Location, adjoining rooms. Having enough sleeping arrangements to accommodate all.

The one room only had pillows for one bed and none for the other bed or for the hide a bed, When asked the staff for more pillows was told that they would put in a request to housekeeping, this was at 9:00pm. I then messaged and they brought pillows. Room 433 the shower curtain rod was loose. Room 434 the table legs were loose.

Nothing cause it felt old and things stuff old

I didn't like that the rooms were so cold and very dirty and heat didn't work really

We enjoyed the breakfast.

Nothing.

Other then parking it was great!!

Parking is a pain

Breakfast - I appreciated the omelet station and the amount of choices -- buffet was very well stocked and fresh Room - Beds were not great and probably need upgraded or potentially add foam mattress covers. Parking - $38 to valet part (plus tip) very high in my opinion. Paid $7 to do on street parking for the entire stay (after 9 pm free and rest of weekend)

The entire facility is somewhat dated and cold use a refreshed interior. Would have preferred parking in a secured location at a lesser price than provided. Beds and bedding needs to be updated. Bed skirts looked like they were from a second hand store and in poor condition. Would have liked more than two disposable cups in the room.