Zadun Los Cabos, a Ritz-Carlton Reserve

Alguns funcionarios da equipe do hotel, que foram muito prestativos e simpaticos. Arquitetura muito bonita, ambiente com muito conforto, cafe da manha otimo.

Concierge mal sabia meu nome correto, errou por diversas vezes, ate tentou e se esforçou para ser simpatico no final da estadia. Praticamente sem opcoes de atividades esportivas como quadras para tenis, esportes nauticos (devido a praia ser impropria para banho). Muito poucas atividades recreativas para crianças. As refeições por vezes não eram condizentes ao preço sugerido

We had an amazing experience!! Andre was wonderful and went above and beyond for us. We loved the resort and will be back again!

Our experience at Zadún, a Ritz-Carlton Reserve was absolutely amazing and truly unforgettable. The views and the property itself are stunning. Our room included a private plunge pool, which made the stay feel even more special and relaxing. The attention to detail was exceptional. Each night during turndown service, we received a personalized gift—it was incredibly thoughtful. On New Year’s Eve, they beautifully decorated our bed, and upon arrival, they surprised me with a gift for my pregnancy and a separate gift for our daughter, which meant so much to us. At checkout, they even sent us home with a farewell gift. The welcome drink was delicious, and the room service exceeded our expectations. We ordered breakfast daily and dinner twice, and everything was consistently excellent. A special thank you to Andres, our butler, who truly went above and beyond to make our stay unforgettable. His care and exceptional service made all the difference, and we are forever grateful. We cannot wait to return.

AWFUL! TERRIBLE! BAD customer service! Wedding canceled because of weather (they can’t handle rain) and they wouldn’t let any guests in!! Imagine the money spent on a wedding, people crying, fortunes spent, and not letting guests in to ease the pain! Awful place. Trying to shake out every dollar in exchange. Go literally anywhere else!

Our family’s wedding was rescheduled due to weather when the venue was flooded. The night before the wedding, the welcome party was held at Zadun and was the equivalent of two weddings as far as expenditure. Not to mention all the rooms and suites that were booked by various members of the wedding party. To salvage the night of the cancelled wedding, some additional family members (approximately 20 people) went to join the family at Zadun. Security (at the command of management) would not allow them in at 6:30 pm at night despite the bride and groom requesting that security allow them in. It’s outrageous that this hotel would not allow it. You would think they would have some compassion for the bride and groom after the terribly disappointing day. They claimed there were too many people in their suite but we would have moved to the hotel bar. Their complete lack of cooperation was just unconscionable. For a special event, pick one of the boutique hotels—not a chain—they will treat you much better and not try to extort you for more!

First time to the area and was blown away by everything--the ambiance, the charm and beauty of the resort, the secluded beach where we watched our footsteps being erased by the constant surf. But more than anything, the staff at the resort are phenomenal. Every interaction was warm and engaging. From personal butler service to our wine sommelier at the beach, it was impeccable. Our room, 564, came with an amazing outdoor shower and wonderful patio with pool. Zadun matched the glowing reviews we had read, but know what you are getting. This is not the party scene at Cabo San Lucas. It is much much better!

We were inadvertently diverted due to a hurricane in the Caribbean to San Jose Delano and Zadun. It was the best diversion we could’ve hoped for. First and foremost the staff - amazing, friendly, thoughtful. Everyone was outstanding. Next the locale - serene, beautiful, singular. Our room had an expansive view of the sea of coretez and yes, in Oct/Nov we saw whales from our room. Last but not least, the food, spa and service - rivals anywhere in the world. If you’re thinking of vacationing in Cabo, Zadun outside of San Jose Del Cabo is second to none.

We booked last minute after deciding to change vacation plans, and we have never been to Cabo before. We had a lovely stay. While quite expensive, the cost seems on par with other premium resorts in the area. In exchange we had a very large room, oceanfront, with modern plugs and amenities. The room was very clean, and the bedding was heavenly. The best part was hearing the ocean waves all night long. Service was on point, with the pool staff and the dinner restaurant staff standing out, as well as our host, Jorge. We loved that there was both a large family pool, and a lovely adult pool. Meaning we could relax. Dinner was some of the best seafood we have had…ever. All outlets had a strong cocktail game. I would’ve liked to have seen more Mexican wines featured. We really just came here to relax and decompress, which was accomplished. We didn’t go off property. I had a massage at the spa. It was okay but the pricing was outrageous and I cancelled a second appointment. The spa menu doesn’t show gratuity (expected) or tax. The two add 30% to the bill. We just really enjoyed the adult pool, our massive room with plunge pool, the sound of the ocean, and our amazing dinners/cocktails. We only had 2 issues: we had a roach invade the room each night of our stay (reported in other reviews but probably endemic to the climate), and on checkout, the bellman never arrived so my dear husband dragged our luggage uphill to checkout. Otherwise we had a lovely stay, and plan to come back.

From start to finish, our stay at The Ritz-Carlton Reserve, Zadún was absolutely unforgettable! 🌅 From Miguel, our incredible butler (Tosani ) who anticipated every need, to the amazing team at Equis—especially Rodrigo— the service was warm, personal, and top-notch. A special thank-you to the General Manager Thomas Jecklin for the thoughtful bottle of birthday champagne—such a classy touch! 🥂 The highlight of the trip was the Argentinian pop-up restaurant—fantastic steaks, great music, creative cocktails, and cigars under the stars. Every single staff member at Zadún went above and beyond to make our experience exceptional. Our family continues to return year after year because the staff always welcomes us back as if we’re coming home—their warmth and genuine care make Zadún truly one of a kind. ❤️

Five stars from start to finish. The service, the food, the view, and the vibe. A truly beautiful resort with an excellent staff that make you constantly feel welcome and taken care of. We can’t say enough positive things about our experience at Zadún and would struggle to return to Cabo and stay anywhere else. We only stayed 2 nights as we wanted to try out a few resorts during our trip but it was by far our favorite and most memorable. Highly recommend breakfast at Barrio and the Australian steak at Argentinian night. The rooms at the resort are spread out so everyone gets around in golf carts and we had a blast getting driven up the mountain side after dinner. We really felt a sense of privacy with our room which is exactly what we were looking for. This is a resort you go for peace and relaxation.

Basics: 7 nights in an Ocean View, Upper floor with plunge pool; couple in our upper ages; physically fit and well-traveled. Bottom-line: You expect the very best from a property like Zadun and pay for it. Very rarely do any deliver 100%. Generally, I’m satisfied at 95% and that’s what I’d score Zadun. The property is physically beautiful. The suite we stayed in was excellent. The rooftop terrace with plunge pool was the star of the show. Service: Top-notch. The staff was competent and friendly. Restaurants: Unfortunately, the top restaurant, Humo, was under renovation during our stay. The hotel did a good job with a temporary substitute, Argentinian Grill. While the other restaurants were all very good, we were a bit disappointed with the menu selections. There is a lack of diversity in terms of cuisine. The service was routinely excellent, and the quality of the food was A+. Pricing was high, but not unexpectantly so. Bars/Cocktails/Wine: Excellent service, creative cocktails, good selections. Excellent staff. Wines are outrageously marked up (in some cases 4x or 5x and never less than 3x). Fitness Center: About what you’d expect. Resort Pools: Never used them as we had our own, but they looked nice. Spa: We took a pass as the pricing was twice what we have experienced at other Ritz-Carlton level resorts. Beach: Eh. Not much of it and not very walkable. Don't come for the beach. Other: Very hilly. We love to walk and are fit for our age, but we often had to resort to taking one of the golf cart rides. And if you like to walk, you are constantly having to deal with the numerous carts that are moving around the property all the time, ferrying guests, maintenance staff, in-room dining carts, etc. It’s somewhat annoying but unavoidable. Judgment: Beautiful, great staff. Go if you love the one you're with and just want to hang out.

Highly recommended

My wife and I were looking for a special place to celebrate our 40th anniversary and we found it at the Zadun Ritz Reserve in Cabo. I have been fortunate to travel to many of the best hotels and resorts in North American, Europe and Japan but the Ritz Reserve in Cabo was the best! It started and ended with the absolutely amazing staff. The venue was fantastic and the food was great. This visit made for an unbelievable experience for us.

Anniversary trip. The dedicated concierge service was outstanding. Needs were anticipated and there were incredible touches that weren’t requested. Rose petals and champagne with turndown service. Plunge pool pre-heated. Our room was wonderful. Incredible view, very comfortable, thoughtful indoor/outdoor design. Property design was great. Common areas, restaurants, pools, fitness center were all top notch. At the end of our stay, our concierge worked with a local pharmacy to get some respiratory therapies delivered. Above and beyond level of service. Lifetime Titanium Bonvoy member - best Marriott stay we have ever experienced!

From the beginning, it was absolutely amazing. I chose to get an airport transportation through the hotel. Everything was seamless and as described. I was picked up in the suburban and dropped off in a navigator. Both trucks were pristine and very clean. Both drivers were very friendly and informative, and answered all the questions that I had. Once at the hotel, I was greeted and lead to check in by my daytime Tosoani/butler Guillermo, at check in someone was waiting there to make a drink of my preference and then I checked in. Everyone was so friendly and happy to see you there. I was then hand-delivered to spa staff whom presented me with a gift certificate for 2 hours of hydrotherapy. After that, I was escorted to my room by golf cart and once there I was shown around the entire room and shown how everything works. Everything was explained in detail and perfectly. My nighttime Tosoani, Diego introduced himself and made himself available to me throughout the night if I needed anything. Both Tosoani's communicate by text message, which makes everything very simple and easy. They set me up with dinner, reservations, a private dinner on the beach, and also suggested their recommendations for excursions off the resort grounds. As a solo traveler, I felt very taken care of and very safe the entire time. The entire staff made me feel seen and important. I went during off-season (Aug), so there weren't a lot of guest there, which was perfect. I'd definitely go back again.

Excellent stay. Beautiful room, beautiful property, attentive staff. Gorgeous spa. Golf next door. Great car service. Short distance away is Acre and Flora Farms for great farm to table food. Well worth the cost.

My day was very nice. Everyone was really helpful. My butlers Mario and Rodrigo took very good care of me. It was a very large resort and everything seemed pretty new. The room smelled really good when you walked in it was very spacious and comfortable. The only downside was, it was not all inclusive, and there were a lot of things that you had to pay extra for but the peace and quiet was worth all the money.

Nice location for quiet getaway

A true quiet luxury spot where experiences go beyond expectations. I cannot describe what you will truly experience in the resort but you will nevere want to leave. We came from Paris it was a long trip but was totally worth it. once you arrive the view are breathetaking. The different amenities of the hotel make your trip complete and the staff is the most exceptional part of the experience. every single smile, attention, gift is priceless. The full time dedicated buttler is the cherry on the cake. Do not miss the bar with its incredible architecture. Every room is crafted in raw and beautiful materials. Absolutely stunning!!

Their attention to detail and amazing RESERVE met our 47th anniversary EXPECTATIONS PLUS💘😎

Zadún is hands down the best resort we’ve ever stayed at. The setting is gorgeous, the rooms are beautiful, and everything feels private and peaceful. The staff were incredible — friendly, attentive, and genuinely made us feel cared for. Our butler especially went above and beyond. The food was excellent too — fresh, flavorful, and memorable. Honestly, everything about the stay felt special. We left already talking about when we could come back.

Stayed mid-July and it was HOT! Our visit timing was planned for a birthday celebration. I would likely not travel to this location mid-summer again. That being said, it’s a wonderful hotel. Excellent service, beautiful views, delicious food. Probably the best room we’ve ever experienced at a Marriott property. Minus 1 star as it has 2 pools - an adults only pool and a family pool. The entire adults-only pool & bar/restaurant area was closed during our stay. We did communicate with the concierge prior to our stay regarding activities & amenities and the closure was not brought to our attention until we arrived at check-in.

The food options were great, bought food to the room for convenience. The ambiance, the crew, the entire experience was amazing. Very relaxing and beautiful views of the ocean.

Our resort stay got off to a disastrous start. The first day's transportation didn't arrive as promised, forcing us to walk to our dinner reservation. The second day brought more frustration, with housekeeping ignoring our specified room service hours and the Tosoani staff pushing for an earlier breakfast time. The evening was marred by a screaming child next door, which put a damper on our anniversary celebration. I'm extremely frustrated with my stay at this resort and I'm eager to check out.

We just returned from an unforgettable stay at Zadún, and I’m already missing it. If you're on the fence, go. We stayed in a king, high floor, w/ pool. Our room was flawless — beautifully designed and perfectly maintained, it exceeded every expectation. Stephanie and Genesis, our butlers, were exceptional from start to finish. Thoughtful touches like a surprise drawn bath on our anniversary made us feel truly seen and cared for. Service throughout the resort was impeccable, especially poolside. Always a cocktail in hand and not another soul on the beach at 3pm — it felt like our own private paradise. One of the absolute highlights of our stay was Candil, which I can confidently say is the best hotel cocktail bars — anywhere in the world. David welcomed us on our first night with contagious energy and deep knowledge that elevated every drink. We came back daily and eventually booked a cocktail class with Pedro, who was phenomenal. His passion, storytelling, and expertise made it one of the most memorable parts of our entire trip. We’ve already ordered supplies to recreate the Candil magic at home — Pedro’s influence will be felt in our bar cart for years to come. We also had an amazing dinner at Humo, where Roberto (Jesus) and Giuseppe took excellent care of us. Giuseppe even remembered a dish we mentioned a few days prior and had it ready without needing a reminder — that kind of attentiveness is rare and made the experience feel personal and seamless. Zadún has earned our loyalty. Even if getting to Cabo isn’t always easy for us, we’ll find a way to return.

Wonderful resort

I once again got my Louis Vuitton scarf STOLEN!! It’s crazy as this is the 2nd time I have had a LV scarf stolen in Los Cabos at a Marriott property. The first time was Solaz and now Zadún. I am in disbelief!! I believe the scarf is easy because they stuff it somewhere and even though they get searched it’s easy to hide. BEWARE at these prices Zadun has to do better and know the people entering your room are likely looking to swipe your stuff. Wow just wow!!!

All the staff we interacted with was amazing!

Just wrapping up a 3 night low season trip. First time here. My thoughts/impressions first the background: booked ocean view room through AMEX FHR which included $400 resort credit which stacks with my $150 ambassador credit (only used for spa and food) originally had this booked in July, but a broken wrist lead to a need to reschedule for late September. about a month before arrival staff began reaching out (itinerary, airport transport, reservations etc). Transport from the airport was efficient and comfortable (suburban) Welcome drink at check in as well as a brief explanation of FHR benefits (the credit and breakfast at one coffee one juice one entree) confirmed i could use breakfast benefit on room service. Rest of checkin was done by our Tosani “butler” in the room. We were upgraded more than one room level to an oceanfront upper plunge pool. (Retailed at 2800 a night where our original room was around 1000). Room: Stunning( have a video but it won’t upload) in room was an array of cheese meat fruit and nuts as well as a bottle of champagne I had ordered as a treat for my wife. Food: the beach front restaurant (and lower adults pool) is closed due to storm damage and was activley being rebuilt. As such they have a raw plus tacos running out of a makeshift area on Tuesday nights. Single tacos were 10 dollars and were okay. The drinks from Candil (the fancy bar) were delicious and resort priced at about 25 dollars. We enjoyed our maki rolls as well Breakfast at Barrio was delicious and accommodating. Pool lunch: lunch tacos were better than the dinner and delicious. The breaded Baja shrimp were the best I’ve ever had. We ate off site (Flora Farms and Sage) our other two night and I highly recommend both. Worth the 20 dollar cab ride. Gym: nice facility, however it was not serviced in the AM (we checked it out the night before) no cold towels or waters had been restocked. Trash from the night before was still out. Service: asides from the intricate (eg very long)check in with our Tosani in our room, service has been friendly and elegantly restrained. Much better than most Cabo 4/5 star resorts. 100% would return (in fact we have booked a return for 2025.

Beautiful Property, Terrible Service – Not Worth the Price Unfortunately, our stay at the Ritz-Carlton Cabo was far from five-star. From the moment we arrived, service was slow, disorganized, and inconsistent. It took over 30 minutes to get help at the pool, and nearly an hour to place drink and food orders — and this happened more than once. Despite having a “butler,” we constantly had to ask for basic service. Loud neighbors went unchecked for hours, and when it rained briefly, the pool and restaurant shut down with no effort to assist guests — no umbrellas, no carts, no communication. Worst of all, part of the ceiling collapsed in our bathroom while my daughter was inside. The response was slow, impersonal, and careless. No one followed up to check on her. When I brought it up at checkout, the manager just blamed the butler and apologized — no resolution, no gesture of accountability. The property is beautiful and the food was good, but the service and management were a major letdown. Mauricio at the bar was the only standout. We won’t be returning and do not recommend wasting your money here.

The grounds and services were amazing! The stuff was very attentive and helpful! We had a relaxed and wonderful time!

Once again the ladies and gentlemen of the Ritz Carlton didn’t disappoint. This was our first stay at a Reserve and it was wonderful. Our main butler was Genesis and I can’t say enough about her attentiveness, caring and responsiveness. She went above and beyond. Everyone we met along the way was friendly and provided superior service. We visited El Barrio, Humo and used in-room dining. Great food at all places. The pool staff was also fantastic. Our room and our housekeeping staff were of superior quality. I highly recommend the quaint, quiet aspects of the Reserve and San Jose del Cabo if you’re looking to relax and not worry about anything. They made every attempt to tailor the vacation to us without requiring us to do much of anything other than tell them what we wanted to experience.

Amazing ambience, remarkable setting and amazing staff make this hotel stand out.

I read a lot of reviews prior to our trip to San Jose del Cabo, it was our first trip and the amount of resorts to choose from (at a high caliber) is staggering. I hope you find this review helpful, honest and answers all your questions to making the right decision for your trip. Zadun was a fantastic resort, hands down. Beautiful property (the landscape meticulously manicured), stunning sea views and well appointed in every capacity. It is a remote property so if you'd like to be in the heart of it all, this is not the place for you. We enjoyed being in a quiet, relaxing oasis where the desert meets the ocean, truly spectacular. The guests are a mix of couples, young families and older guests. To be clear, there is absolutely no swimming in the ocean at this property. There are 3 pools available to enjoy ocean views from while you relax, 1 of which is adults only. We took a few trips off property to enjoy dinner, and it is an average 15-20 minute drive to the nearest places (Flora Farms, Acre, downtown San Jose). We did utilize Uber and private transport, both good options depending on your budget and comfort. We did go to one dinner in Cabo (Manta at the Cape) and it was a solid 60 min drive one-way. We have traveled extensively across Mexico, Zadun meets or exceeds travel standards for a 5-star resort in all ways, however the standout is the service. Mexican hospitality has always been a high bar and this property did not disappoint. From staff who greet you by name, know your preferences and catering to special occasions, it was really impressive. Your personal butler stays with you during the entirety of your stay and coordinates to every need. We had a few issues with our room during our stay which were addressed immediately and professionally. To elaborate on this for concerned & weary readers, it was a key card that did not work and a shutter door that did not fully open and obstructed our ocean view - definitely not issues which ruin a vacation and fully resolved with one call! Rooms are well-appointed, absolutely spotless, and the beds are ridiculously comfortable! If I had one complaint it is the shower water pressure, which could be better. On property restaurants were fantastic, our favorites - El Barrio for breakfast or lunch, Equis (for lunchtime fish tacos) and Candil for an evening cocktail. Food quality is excellent - super fresh and delicious. If you're traveling on a budget, this is not the place for you, everything has a premium price tag. Lastly, do not sleep on the Sensei spa. They provided outstanding spa services, and the amenities for use before/after treatment were amazing (oasis pool, cold plunge, jacuzzi & outdoor showers, to name a few). We enjoyed yoga and meditation daily at Sensei and the instructor, Juan, led a wonderful & welcoming practice. Don't forget to pack your bug spray, at the end of the day you're surrounded by lush landscapes and there are mosquitos. Everywhere you go provides it but I like to be prepared. We will definitely be back, gracias para todos, Zadun!

Beautiful property, second time staying. Elite service. Very clean and delicious dining options.

Beautiful Place for Couples NOT kids or Fun friendly. No access to Beach and of course no Beach activities too bad for à Ritz than I used to have all around our family available.

Our family absolutely loved our stay at Zadún, a Ritz-Carlton Reserve in Baja. From start to finish, the experience was unforgettable. Our Toswani went above and beyond to make sure our children felt special, surprising them with cookies and milk, a delightful assortment of Mexican sweets, and other thoughtful touches that made the trip magical. The property itself is stunning. The views were breathtaking, we spotted whales from our lounge chairs almost every day! The rooms were spotless and aesthetically beautiful, designed with a perfect blend of luxury, comfort, and natural elegance that made us feel completely at ease. The location is serene yet accessible, and the hotel made it easy to arrange transportation both into town and to our boating excursions. Every member of the staff was warm, welcoming, and dedicated to making our stay as relaxing and seamless as possible. We couldn’t have asked for a better vacation and look forward to returning!

Beautiful rooms with plunge pool. Service, as usually, is top notch. Gorgeous ocean views (can’t swim at beach though, obviously). Restaurants on sight are fantastic. Highly recommend use of the spa products in the room!! They are amazing! Highly recommend if going to Cabo area.

This hotel has some serious issues. We booked a suite and the entire time - we had either non-existent water pressure in our shower or very low after they "fixed" it. We were attending a wedding and had to use the handheld device in the bathtub to shower. Because the handheld only goes up so far, we had to kneel to shower on a hard tub. In addition, the water never was above warmish. I complained several times to our "butler" and we were assured it was fixed, but it never was completely. Upon check out - the manager listened to us and smiled a lot but that is about it. For the price we paid, at the very least, I would have expected a discount for not having a working shower during our stay. The other issue is I had booked a spa appointment prior to arriving at the hotel, but the butler gave us another time after we checked in which did not work and kept insisting we had to pay the cancellation even though he was the one who had booked it. The spa was very understanding and did cancel the butler's reservation without a fee. My feeling is that the butlers must get some sort of kickback or commission for spa or restaurant reservations. Not sure - but this is what it felt like. Also, when we would ask for a cart - because it is a big property and I had heels and the request was made to the butler - it never came. Finally, and this struck me as odd - when the butler took our credit card payment for the deposit upon check in on a machine - he asked for the physical card and then wrote the 3 digit CVV code on the receipt. This struck me as odd, since the deposit was already received by the credit card machine. Also, as I was reviewing my bill on our TV - I noticed that the deposit that I paid in 2024 had not been applied. I texted the butler, but no resolution. Upon check out - the original bill did not have the deposit credit. If I had not been on top of that or remembered that deposit from almost a year ago - it may never have been applied. The check out person was very helpful and did find it and applied it. But the difference would have been several thousand dollars. On the positive side, the food servers in the breakfast restaurant and at Humo were outstanding. We definitely will not be back to this property. We had booked the One and Only, but decided to stay at the Zadun as it was one of the hotels recommended by the wedding we attended.

The staff was second to none.

The best resort experience in every possible way. The rooms are lovely, the grounds are pretty, the pools are relaxing, and the food is top shelf (every single meal was a standout). But what really makes Zadún shine is the service. Everyone is beyond pleasant, cheerful, helpful, accommodating and caring. They do go out of their way to make any special celebrations noteworthy. I cannot say enough, or find enough properly effusive adjectives, to give the staff and resulting atmosphere due credit. It is not possible to overstate how much we enjoyed our trip.

Our trip to Zadun was such a special one for my husband’s 40th birthday. From the moment we walked in the door, to the moment we left, everything felt special. This feeling truly came from the service of all the employees, including our wonderful Toasanis Ari & Gabriel. It also was a plus to be amongst such beautiful surroundings. We opted for an upper level plunge pool suite and it was swanky, yet unpretentious. Every detail thought of to maximize our experience and convenience. The peace of our private pool and loungers overlooking the ocean where we spotted multiple migrating whales was such a treat! For dining we frequented Barrio multiple times (breakfast, lunch and dinner). The service was top notch, food was so fresh and was displayed with care/attention to detail. The tempura fish tacos I could’ve eaten ten more times and will dream about! My husband HAD to have the guacamole everyday! The Mariachi band performance night dinner is not to be missed—the music, the views, the food—unforgettable. Another night we shared a romantic birthday dinner overlooking the ocean at sunset at Humo—we made a reservation a week ahead. The wine was lovely, the food was delicious, and the restaurant even surprised my husband with off-menu fresh churros with a sparkler—perfection! We didn’t have a bad meal all trip… During the mornings, we noticed NO rush of people to hoard pool or beach chairs which was nice—no overcrowding. We preferred to spend our time with our toes in sand where the beachside service was wonderful—just push a button and a cold drink or sushi rolls are in their way! I also appreciated the non alcoholic drink options amongst the property. We went for a couple nice walks along the beach and felt perfectly safe. The beach is not at all swimmable, as are most Cabo area beaches, but we knew that going in. The afternoons we retreated to our plunge pool that was a nice temperature at the end of April (not too cool or warm). There were a couple families with older children maybe aged 6/7 and up. I personally would not bring mine here as they are a little younger—their noise levels would definitely be noticed here and possibly become bothersome to other guests or at least make me anxious they were ruining the relaxing vibe… We had visited the Waldorf Pedregal years ago, and were afraid to be disappointed going elsewhere, but Zadun rose to the occasion and delivered a luxurious, authentic, unpretentious experience for us. Zadun is a resort gem! Don’t hesitate to book. We would be so happy to come back again. Gracias!

Amazeballs

This hotel is amazing from the time we arrived. We were greeted by Gabriel the head butler who goes above and beyond for you! We received a specialty drink on arrival and we were also given chips, guacamole and treats in our room. Our room was spacious and beautiful 10 out of 10. Housekeeping was amazing too. The food and drinks were delicious and everything was above and beyond. Great Service! We stayed at the Four Seasons Cabo del Sol on this same vacation and the Ritz Zadun was far better. We ate at Arce and Flora Farms and it is super close to the Zadun. To be honest I thought the service was way better at Zadun than the Four Season Cabo del Sol...they don't have swimmable beach either. It is expensive but was worth the money.

This was our second stay at Zadun. This time we went to celebrate my husband's birthday. We invited my MIL and FIL to join us. It far exceeded all of our expectations. We were lucky enough to have Mario as our butler again. He is incredibly kind, friendly, professional and attentive. He checked in on us daily, and it was nice to chat with him about life, work, travel, etc. The staff at Zadun go above and beyond. This reserve property stands out as far as service is concerned. Everyone calls you by name everywhere you go. Staff are responsive when you text your butler, or need a golf cart. Also, Juan Flores, the chef at Barrio was beyond attentive. He came out numerous times to check in on us, and surprised my husband with various desserts and treats every time we ate there. I cannot emphasize enough how wonderful everyone is at Zadun. Our kids enjoyed the kids club, which is really big with a lot of daily activities. We booked Luisa again from Baja Babysitting to help with our boys. She is lovely, communicative and great with our boys. They were excited to see her again for this second trip back to Zadun. All in all, excellent stay and we're already planning to return for a third time.

Vacationed at Zadun with my husband & 13 yr old son. First time staying in San Jose vs. Cabo San Lucas and we loved it! Check in was a bit rocky, but once a manager stepped in, we were upgraded to a beautiful suite. Everything was smooth sailing from there & we had a truly amazing vacation. The staff was exceptional. Dylan at Barrio was so sweet. I commented that I loved the torrejas at breakfast, so he arranged a private cooking class for us with chef Roberto which was so fun! Hazeal at the pool was so friendly & helpful every morning setting up chairs for us. Xomara at Candil bar went out of her way to make a special drink for my son. Edgar, our butler was so attentive and helpful during our stay. We caught fish on a fishing trip and chef Romero prepared a delicious & memorable dinner with our fresh fish at Equis. Our Cortez suite was beyond amazing. Room & grounds were clean & well maintained. The food at all of the restaurants was fresh & delicious. We dined at Humo twice, it’s pricey but really good. Breakfast & lunches at Barrio were both great as well. We dined off property several times too, it was easy to get into town, to flora farms, acre, etc. Overall such a great trip. We can’t wait to go back!

Excellent

Checked in as an ambassador Marriott level. They told me they gave me an upgrade, but it wasnt. They said I had this LOW room reservation, I showed them my reservation which was for a higher room. Finally, they said, they DONT DO UPGRADES. Gave me a room right next to where the cleaning staff meets, parks their carts, etc, with much less privacy. Telling me that my reservation was at entry level, WHILE I AM PAYING AT A HIGHER level, simply isnt acceptable. Room 202 today

Service was better than excellent and beautiful property

Everything was great. One of the best resorts in the world.

We have been coming here annually since it first opened in 2021 and five years later, it is just getting started. Awarded the Forbes 5-star ranking two years in a row is a statement in itself and most likely earned because of the level of staff working here. Many have been here since the opening and the managers look after their guests as do the butlers (yes, they have a special name for them, but they take care of all your needs). Humo is their star restaurant and continues to impress with both the menu and food quality. El Barrio is one of the best overall breakfast restaurants we have experienced at any resort. They are open for lunch and two themed dinners during the week. The good news is if you are reading this, one of the themed dinners is moving from Thursday to Sunday and will focus on Tacos & Tequila, I can't wait to come back for this. Equis is their third restaurant located just off the beach. They updated it this year to include tables on the beach, great touch and now they plan on having a TIKI bar on the beach as well. Open for lunch and dinner, I am hoping the dinner menu gets updated for a more relaxed seafood and Mediterranean experience. We stay in a two-bedroom villa even though we only use one bedroom because we like the location so much. Rooms are filled with plenty of amenities although I wish the snacks and soft drinks were complimentary especially based on the room rates and daily service charge. There are kids and babies here. Luckily, they have an adult pool close to the beach and a kid's center. They also have one of the most amazing spas which is adult-only and I love their lap pool by the fitness center. Overall, there are no shortage of 5-star resorts in Cabo plus there are new ones opening in the future. However, Zadun is very special with close proximity to the beach, plenty of green grass instead of concrete and easy access to all restaurants and facilities (no golf cart required). Enjoy!

My husband and I spent one week at Zadun in mid February and at the risk of sounding like a horrible person, I very rarely am 100% delighted with service the way we were on this trip. Especially when paying a premium, I realize our expectations were high, yet Zadun not only met them but exceeded them. Pros The setting - our room was set high on the back of the property (room 631 I think?) and it afforded us amazing views of the sea. The entire property is beautifully maintained with native plantings. The buildings are simple with natural materials, and they didn’t obstruct our view. It was great for whale watching. The room - we loved the room we had, we had a nice warm plunge pool on our patio with chaise lounge chairs, a table for eating, and two doors (one sliding, one not) into our room. there is a heavy metal door between the patio and the main walkway so we felt very private. The room was large with huge glass doors facing the sea and the patio, a very comfortable bed, a nice big bathroom with shower and tub, and enclosed toilet area by the closet. It was private and we never heard other guests (with one exception of a kiddo). Thoughtful touches - I could go on and on about the thoughtful details we enjoyed, from binoculars in our room to sun hats, a beach bag, and high quality body lotion in a full size bottle. Loved all of them! Dining - The food, like many resorts, is essentially the same from restaurant to restaurant. We usually ordered coffee to our room, had lunch by the pool (get the shrimp tacos grilled), and dinner at either Barrio or Humo. Room service was fantastic although a couple times it took extra long. If you stayed for a few weeks you might tire of the same restaurants but the food was really great and fresh. Peace and quiet - The resort doesn’t have a ton of guests and even at full capacity it was mostly quiet. Midway through our stay a family arrived with a little boy who screamed a lot. A LOT. I suspect other guests complained as after the first night of unrelenting toddler tantrums on their outside patio which reverberated across the resort, he was much quieter (or inside). I understand kids are noisy but the peacefulness was something we cherished and I was grateful it didn’t continue. There is construction nearby by it wasn’t disruptive. We never heard people blasting music or talking on cell phones in public areas. It truly allowed us to relax very deeply. Family atmosphere - This place is not for partiers. Guests were a mix of families and couples. The gym is hopping at 6 am! The kids we saw were all beautifully behaved at meals (we were impressed!). Adults covered up in the restaurants so we didn’t see wet bathing suits or barely-there suits at lunchtime. Overall, guests seemed very respectful of each other and tastefully attired. Great spa - I had one of the best massages of my life here! thank you Bris. The little shop at the spa has nice stuff too. Environmental - I don’t think I saw a single piece of trash or plastic on the entire property. Even the razors had wooden handles. Water in the rooms came in tetrapak cartons. I loved that we didn’t fill our garbage each day with plastic water bottles! Walkable - we found ourselves enjoying walking to our room (although golf carts are available). Every day we walked from the property for about an hour around the area. The beach is not very walkable (it’s steep) so we enjoyed the paved trails instead. The entire area felt safe and clean. Service - this is where this resort went far, far above and beyond. We have stayed at Ritz Carlton hotels before but Zadun somehow managed to be professional yet warm, attentive yet not too intrusive, kind and caring while seeming to be authentic. Whatever management is doing to train and retain their staff, keep doing it. Our butler was Guillermo and he was simply wonderful. All week we just texted him when we needed something like a reservation for dinner and he took care of it. On his day off he had a backup who then stepped in and took care of us (Diego). I wanted to hug him goodbye when he gave us a parting gift of a beautiful beaded whale. Pool seating - you know how some resorts have those guests who leave their towels at 6 am on the most desirable chairs but never show up? We came down one morning to ask about chairs and were told they would hold our chairs for one hour, no more. I LOVE THIS. It was always easy to get a great spot no matter what time we arrived, and the pools are well staffed too. Pools are clean and there are separate adults vs kids pools. English/Spanish - Language was never a barrier. We speak a little spanish but mostly English and they were easy to communicate with. We were consistently greeted by everyone in our path with “Buenas dias” including the gardeners and housekeepers. Transport - a few nights we wanted to get off site and hired the resort’s driver to take us. They have a great team with clean Escalades that were perfect. I think they were $80 so more than an Uber but you can also call an Uber if you prefer. Way above & beyond - Let me add that we ate off site one night and the next day were both violently ill; Guillermo checked on us and sent electrolyte water and chicken soup to our room (without being asked). There were no goofy tequila jokes or awkwardness when I couldn’t get out of bed. They even sent up plain rice for my husband when he asked for it. If you’re going to be that sick, it was nice to be in a great bed with a good view. Cons The only hiccup was our first night at Humo was weird. There was a large noisy/drunk table of young people dominating the server’s attention and he was rattled. After ordering I realized they were going to ruin our night so we just asked them to send our food to the room, which they did quickly. We ate our piping hot meal on our beautiful patio and looked at the stars! When we went back another night they remembered we’d had a less than ideal experience even though we never complained, and apologized and took very good care of us. (ps get the Totoaba, it’s a local fish). If you want to sit at the beach get there early as beach seats are in high demand.

Loved it

The facility is great. Location very nice as well. The pool had good service. Great beach area. Should have been a 5 star review like my dinner restaurant at the hotel was. But asked for turn down to come and make out the bed that didn’t happen. Was told we would be picked up from are room at 1050 that didn’t happen. Also please know the only breakfast on site is an all outdoor seating. This morning was 55 degrees.

Amazing resort with wonderful staff

Staff was sweet. Nice views.

2/3 pools were adults only. The beach area and cabanas were rented out for Toyota a whole day which meant hotel guests couldn’t use the facilities.

I am very picky and do lots of planning before choosing. Ritz surpassed our expectations and we will for sure come back. The staff was incredible and our butlers were top notch. The staff was great with my child’s allergies and made us feel very welcome. The gym was also really nice with lots of great machines and free weights. We will return for sure!

The room is spacious and awesome, the pool inside the room is sufficient for kids under 6 to have fun and play, but too small if your kids are older than that. We spent most of the time in the hotel pool, drinking and eating, it was fun and the service was excellent. Food was great! Specially love the seafood in the fish market, but overall every restaurant was good. The only downside for us was it's too humid and hot for the season we went, it's too hot that you can't stay anywhere outside without pool for longer than 20 mins. Would be interested to explore in Spring/Winter. Also unlike many other resorts, activity here is limited, if you want to explore the beach and ocean, this is not the place for it. If you want to relax and have fun time with family, this is great! Due to it's probably slow season, there are a lot of constructions going on, it does not really bother us other than when you are walking around the facility, it felt like a construction zone, but hope it got all finished soon!

Well, this vacation meant a lot to our family so instead of booking online, I called to make sure we could get the room that we stayed in the previous 2 times- ocean view 2 bedroom suite. I was told I secured that room and paid almost $8000 a night with fees and what we ended up getting was a 2 bedroom room with a view of the bushes and on the path of the golf cart. I spoke with management and nothing they could do because of "terms and conditions". There is always something a hotel can do to make it right and they chose not to. They charged me for an ocean view and after 4 days, they did move us. They also gave us a resort credit. However, I asked for a reduced rate simply for the days we were in the wrong room and they refused. This was the third time we stayed at the hotel and that will be the last. They have lost their touch with their service, their food, and their commitment to creating a beautiful experience. They are now about money and if you are willing to spend money, there are 2 new Four Seasons in Cabo that are significantly better.

Absolutely phenomenal property and service

As a Marriott loyalist, this was one of the nicest experiences we have had at a Ritz property yet. Every detail was so well thought out, and even at "capacity" the property felt spacious and calm. My family of 4 (two children aged 12, 14) had tons to do and truly got to experience the "Ritz Carlton" level of service at Zadun. Special shout out to Rigoberto, our waiter at the flagship restaurant, who provided exceptional service to our family on our last night. I also wanted to recognize Alonso at the front gate...he knew our names within the first day, and said hello and goodbye each time we left the property. I hope they are recognized for making our experience so enjoyable. We will be back.

We returned in December for our third stay as a couple at Zadun. Our experiences have been consistently strong. This remains an immaculately maintained private and serene luxury boutique property with standout staff. As discussed in other reviews, even the most basic King room are impressive and include plunge pools and expansive outdoor areas, particularly the ground level rooms. We have stayed in oceanfront, suite, and standard accommodations. All were excellent with a personal favorite being oceanfront. Special thanks to Fernanda at Candil with whom it is always a treat to create custom cocktails, and to Gabriel at Humo who has repeatedly and warmly welcomed us. Zadun remains an ideal Cabo option for those seeking a peaceful respite. We look forward to retuning.

Beautiful property and very quiet. Family friendly but not really a great pace to bring a 3 year old.

Fantastic stay

Zadun is a beautiful location with amazing landscaping and views and well trained, kind and professional staff. I and my kids were called by our name in every staff encounter. The beach has huge waves creating a spectacular booming crash on the shore, but that also makes it very dangerous for kids. There are amazing pools kept at a perfect temperature instead. The spa has excellent facilities if you book a treatment and programs for very light yoga and meditation that are mostly complimentary. Food is top notch and top priced. The wine list was not reasonable price for the selection, so I had cocktails top priced as well, but discouraged over drinking (at least for me) and were delicious. The best amenities for me, however, were the ambassadors program for the kids and our tosanari. My kids were spoiled by Zadun and treated as respectfully as I was treated at all times. My kids' special requests were always accommodated. My son got a few bug bites from playing in the sand and when I asked for advice about them, I was surprised to find a medication for him in the room with a handwritten note wishing him a speedy recovery from the bite accompanied by a paint set and activity pad. On this note I would say to adults only travellers who don't like kids, there are rooms with privacy, plunge pools and a responsive room service team where you can relax in peace. Zadun is a great choice for your next luxury vacation that I strongly recommend.

We absolutely love Zadun and it has become our go-to hotel in the Cabo area. Everything about it is stunning and the attentiveness of the staff makes it a step above other luxury hotels. The rooms are all stunning -- we have stayed in a ground floor king twice before and this last trip we were upgraded to an upper-floor suite. Both types of rooms provide ample space for guests, and the bathroom features are wonderful, whether it be the large tub for two or the outdoor showers (only available on ground level rooms). The plunge pools are a great feature, although slightly too chilly for my liking (I wish there was the ability to adjust the temperature ever so slightly, but I understand why this isn't feasible). The beds are super comfy and the rooms provide complete darkness. We would spend every day at the main pool area on the upper level, and the attendants were always checking on us to see if we needed anything or adjusting our umbrella to give us more shade. They are so friendly and accommodating, and we looked forward to seeing them daily. We also appreciate that they bring a cooler right away with waters and suntan lotion, as well as a button to call for service if you want to order anything. We love El Barrio and Equis for meals -- the quality of their food is top notch and the service is impeccable. If you go to El Barrio, ask to sit in Angel's section -- one of the nicest restaurant waiters who even remembered us from past visits and brought us a couple special treats. Equis is not to be missed if you're at the hotel for one of their fish market nights (typically Tuesdays and Saturdays). The Cantina night at El Barrio is also not to be missed, although they aren't always very clear on how ordering works (it's a four course menu from which you would in theory choose one item per course, but people seem to mix and match). The gym is outstanding -- fantastic equipment, amazing lap pool, and a lot of space for yoga and other classes they offer. They also provide cold water and towels, and sometimes fruit/cookies/power bars. It's open 24/7 so you never have to worry about getting in. My only con about the place? For how much they charge per night, there are very few "complimentary" services/refreshments available. We've stayed at other Cabo luxury hotels and they frequently provide free minibar (non-alcoholic beverages and sodas) or deliver fresh chips and guacamole to your room daily, or they include breakfast in the stay. At Zadun absolutely nothing is free, and you will pay a premium for anything you request. Likewise, their mixed drinks at the pool and restaurants are pretty weak for the prices they charge -- I ordered two mixed drinks and literally could not even taste a drop of alcohol in them. So if you're going to order alcohol, go for a mimosa, beer, or wine where you actually get alcohol. Or do what we do and stock up at duty-free and have alcohol in your room. This is a wonderful hotel if you really just want some R&R -- we never leave the property when we visit, so I can't comment on other attractions to visit. But if you're looking for relaxing pools, a private beach to walk on, and some amazing food, this is the place for you.

This was the worst vacation we ever had. Our butler was not knowledgeable and was hardly available. We were charged $75 for a tube of bacitracin that they got for us. What kind of hotel doesn’t sell basic sundries? And there isn’t much to do besides for the pool and spa. It was a serious waste of a LOT of money.

From the moment you drive onto the property and take in the grounds and breathtaking view, you know you are in a special place at Zadun. We stayed in the beachfront Cortes suite for five nights and it was nothing short of spectacular. The property itself is extremely lush, secluded and away from it all. It is the definition of quiet luxury. Our two butlers, Rodrigo and Mario, were outstanding. All we had to do was send them a message and they were there with anything we could ask for. They even added special touches onto experiences we never even dreamed of. All of the restaurants were lovely. We ate at Barrio each morning and were greeted by Emili with her bright smile and warm attitude. If we were not lying on our private patio, we would be at the adult pool being attended to by Jarolt. We truly were greeted warmly by every single member of the staff and that says so much. It was the perfect getaway for my husband and I to celebrate a special occasion. We felt relaxed and pampered and were very grateful for the experience.

Uniquely beautiful property. Food was very expensive but very good. They made accommodation for my mobility scooter but I wouldn’t say that the resort is set up for/conducive for a disabled person. That area could use some updating.

The rooms are unique and incredible with private luxury. Service is top notch and amazing. Food is delicious but so expensive and way over priced to be honest. The only complaints were that we wish the pools were a tad cooler, felt like swimming in bath water, and that the adults only pool was larger.

This resort is amazing. The rooms, the facilities and the incredible service. Zadun has a special option for kosher guests and the food and service was amazing. The spa experience was breathtaking . Wonderful experience and hope to return.

Amazing property with fantastic staff. Such a beautiful place to stay.

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Zadun is a tranquil setting, meticulously cared for, and beautifully designed. The team is extremely thoughtful and delivers the highest level of hospitality. The restaurants, pools, and spa are a delight. I would highly recommend it to families or individuals looking for a relaxing getaway.

The Zadun Ritz Carleton is an extremely elegant and secluded property with top notch service and excellent food. The grounds are amazing and the dining options don't disapoint. If privacy and peace are important to you I can't imagine finding a more ideal hotel. The tradeoff to this is that you are removed from the town and you will need transportation if you want to do anything off property.

This is HEAVEN ON EARTH and I mean it - the customer service and attention to detail are out of this world!

Beautiful resort

Everything was amazing

This was our third time back at Zadun and it’s absolutely amazing. The grounds are stunning, the service is above and beyond, and the rooms are the best you will find in Cabo. We are counting down the days until we come back.

One of the very best hotels in Cabo. From the grounds to the pools to the food to the service, everything was perfect.

Great!

Fabulous stay. By far the most beautiful hotel room I’ve had the pleasure of staying in. Food and beverage at all locations was excellent. Staff was attentive. Won’t disappoint!

Jorge and Miguel provided my wife with and I with an amazing service, highly recommended

Excellent throughout and wonderful food.

Service

We had an incredible experience at Zandun! The property is gorgeous, the amenities are top-shelf, and the service is first-class! Not to mention incredible the restaurants and 24-hour room service. They have a great workout facility (and protein bar) if you exercise. We cannot say enough about how wonderful our experience was. We also need to recognize our Tosani (Nicolas) and beach concierge (Amyris). They were there at every turn and anticipated every need we had. Highly recommend Zandun a Ritz Carlton Reserve!

Great place

Level of service is out of this world. Food is good, but it still is Mexico food.

My wife and I take a trip to Cabo on a yearly basis. For the last 15 plus years we have only stayed at another 5 star resort and residences. This is our first time staying at another property, but this time with the kids as well. I can't say enough about this resort. Probably tied with the best resort we have ever stayed at. The property is immaculate, staff and service was incredible, and the food was top notch. Our family excursions for beach day and whale watching, along with all our transportation needs were taken care of down to every detail. Our "Tosoanis" (or personal concierges) were incredible as well. Food was top notch. In my reviews of hotels, I usually will at least mention at least one flaw, and I honestly can't think of one. Also, this is our first time staying farther north near San Jose Del Cabo. It was a pleasure to be so close to the town and be able to go there for a few dinners off property. San Jose is so much nicer and family friendly that going to actual Cabo farther down south. Cannot recommend this property more.

We had a fabulous anniversary stay at Zadun. Edgar and Mara were very responsive and attentive. They surprised us with so many “extras” that made our time there so special. They entire staff on the property was amazing. We will definitely return!

Limited dining options, really missed La Taqueria in 2022 was open more and a highlight of the property. TV didn't work for the room. Tosoani was not as responsive as promised.

My wife and I really appreciated Zadún's collaboration with local artisans to showcase the best of Mexican culture. Zadún's exceptional service, prime location, amenities, and its unique blend of local culture and ambiance, makes it a highly recommended destination for couples seeking relaxation in Los Cabos.

To set the stage, this is my first actual review after being an Expedia member for many years. I felt compelled to say what an top of the line experience this was. Its not often that a property goes beyond expectations but Zadun did that and so much more. If you're travelling to San Jose del Cabo, just trust me, look no further if you want a great experience.

Lovely spot

This is a perfect paradise, can't wait to come back!!!

Beautiful place to stay 😊 excellent service. I love it!