Holiday Inn Sydney - Waterfront by IHG

Location is great.

Not clean. Bathrooms had a urine smell. Shower curtain filthy. Switched rooms for second night and the smell was there on a different floor as well. Microwave and top cover on bed also unclean. Breakfast area had flooding with part of the ceiling coming down.

Copieux

A l'accueil nous indiquer si nous avons droit à un petit déjeuner

周边的景色很好，适合早晚散步！

电梯的噪音太大，与酒店的环境不匹配

Die Lage ist perfekt wenn man die Stadt sehen will. Für ein zentral gelegenes Stadthotel erstaunlich ruhig in der Nacht. Es gibt ein einfaches und ein etwas gehobeneres Restaurant direkt im Hotel, beide sind empfehlenswert. Beide haben eine Kinderkarte

Während unseres Aufenthaltes wurden einige Zimmer renoviert, dies wurde und nicht vorab mitgeteilt. Allerdings hat sich der Lärm in Grenzen gehalten, und die Arbeiten haben nie vor 09h00 angefangen. Daher nur ein zeitlich begrenztes "Problem", und auch nur wenn man sich tagsüber im Zimmer aufhält.

Great location. We had the best room, which was spacious, newly refurbished & overlooked the water & The Fiddle. The beds were very comfy & also had a fridge & microwave if needed.

The breakfast was ok. Very small area to get cereals & toast so was quite busy & had to ask the Staff a few times to refill a few things.

Good breakfast

L’emplacement était très bien

Le fait que les chiens aient accès et que les tapis devraient être remplacés

View was great, beds were comfortable, breakfast well balanced

Cot squeaked, carpet smelled bad, dishes in restaurant were not fully cleaned between customers, my food had someone else’s hair in it

Friendly front desk staff and great location.

The hotel needs a deep cleaning. The carpets and walls are gross. The AC leaked onto the carpet. The elevators were gross.

Dinner was okay.

I have stayed in budget hotels around the world, and this was, without question, the worst hotel experience I have ever had. The condition of the room was completely unacceptable. The paint was peeling off the bathroom wall beneath the sink, and there was visible black mold. The bathtub was badly chipped, with much of the ceramic coating missing, and the shower walls were covered in black and orange grime. Even the corner of the bathroom door had an unidentified black substance on it. The overall cleanliness and maintenance of the room were far below any reasonable standard. When I brought these issues to the attention of the front desk, I was offered free parking as compensation. Frankly, that did not address the seriousness of the problem. A room in this condition should never be rented to guests. I intend to file formal complaints with the Nova Scotia Hotel Association and post reviews on Google and other travel sites. As a professional writer, I will also be writing a feature about my experience and will include the photographs I took documenting the room's condition. The staff member took my phone number and later called while I was out of cell service. I returned the call twice, but no one ever got back to me. I am genuinely shocked that any hotel would consider this room suitable for paying guests. It reflects a complete lack of proper maintenance, cleanliness, and concern for customer safety and satisfaction.

Unicacion

Todo muy bien

Ein tolles Hotel, tolle Zimmer mit Blick auf das Wasser. Frisch renovierte Zimmer. Das Frühstück a la Carte.

Lediglich der hohe Preis am Canada Day ist zu kritisieren. Aber ja, verständlich!

Everything was exceptional

Nothing

Das Schwimmbad war schön und der Bademeister war sehr höflich und gab sein Bestes, die Kinder im Zaum zu halten.

Tatsächlich war das Hotel sehr hellhörig. Es waren sehr viele Kinder im Hotel, die sich lautstark auf den Fluren und im Schwimmbad verhalten haben. Bis tief in die Nächte hinein wurden die Türen geschmissen. Eine Dame vom Frühstückspersonal war sehr unfreundlich und fertigte einen eher ab, als dass man sich bedient fühlte. Kundenservice ist anders.

Clean and accessible to downtown

Nothing

Breakfast was very good. Location near the main street.

The elevators were very noisy

the washing machine was not working no fitness center the ice machine was not working. very disappointed nice location poorly run hotel

everything staff were indifferent

Good location and nice staff

Our room wasn’t particularly clean and there were lots of screaming children running up the corridors until nearly midnight. The walls were also extremely thin, we heard our neighbours most of the time even their alarm going off in the morning! Lots of renovations going on while we were there which we weren’t aware of before hand.

Beds were very comfy, staff were great, knowledgable and kind

Room was small, small bed, dated furnishings

Everything was great! Was upgraded to a water view room, nice and fast check in.

The only thing is water wasn’t complementary, other than that, everything was perfect

Excellent staff, great breakfast, nice, clean rooms and wonderful location on Sydney waterfront. Thanks for a great stay!

Le fait que l'hôtel a des restaurants sur place. Quand nous sommes fatigués par les visites durant les vacances ça fait du bien de ne pas avoir à se déplacer pour le repas du soir. Aussi, le personnel est très acceuillant

Breakfast was great

Soundproofing between the rooms is not great

The room was comfortable.

The hotel was run down. Work being done.

We liked that we could borrow the bath chair so was able to take a bath in comfort. Nice view of the water. The Crown restaurant was very good and our server, Lea-ann was excellent.

Didn't like we had to pay $7.00 to park our vehicle when there was plenty of parking available.

Breakfast was fair to good. Cold coffee. Location of hotel was good

Granddaughters were performing at a dance recital. Was hoping for a late check out so they would have a place to get dressed.

Location

We stayed here for my son's birthday and we had a good time. Service was awesome especially from Mahesh. He made sure that we have everything we need and checked on us regularly. We'll definitely come back!

Location

The fact that the pool and gym were closed and then I was still made to pay $7.00 per night parking. We paid for those amenities and were not subsidized for them being closed. Not very good customer service.

Beautiful view. Clean spacious room. Friendly staff. Great location right in town. Excellent breakfast including fresh fruit.

Our visit was amazing until the very end. We booked this hotel for my daughter's 10th birthday. She had 2 friends stay with us. They had an amazing time. In the morning before checkout, one of the little girls cut her foot very badly on the grate in the pool. My husband called to tell me that she was bleeding badly. The front desk could only give me a handful of bandaids, 2 alcohol wipes, and some gauze. I ended up using my personal first aid kid. I insisted on an incident report. The manager in charge was kind and took down the information. Myself and the injured child's mother wanted to ensure the hazard was followed up on. This was not a small cut, it was a deep gash. The hotel manager replied to the mother with blatant false information that involved me, claiming that I refused further treatment. Claiming that the manager on duty checked back in with me the day after and that I reported that the child was fine. None of this occurred. We were very detailed in what happened, and where it happened. The GM just keeps insisting that there isn't a problem to be found. I practically begged her to do SOMETHING, ANYTHING, and got brushed off. I don't recommend this hotel if you want your kids to stay in one piece while they play.

Food, the service was good and the view from the hotel room was very nice.

Bathroom was small and the carpet floors looked dirty, not good smell.

Beds were comfortable. Breakfast was delicious.

Despite being under construction I had a warm welcome to my late night drive from Halifax to Sydney. Room was super clean and cozy with the heat on and a great night at this hotel. Breakfast was great. Meeting at the Cabot Room downstairs for the CB Chamber of Commerce was well done with coffee and pastries.

When I stayed I had people knocking on my door all hours of the night , called down stairs several times and no one answered the phone . I was extremely sick from a day surgery and the night there didn’t help me any

I was here for a birthday party for my daughter. It was snowing out and i had a slip and fall by their entrance because it was not cleared or salted. Then later on in the night i was locked in a room and assaulted by their staff. Watch your children! It’s not safe! I want to take legal action and I’m worried about young children and families who visit this hospital. I was to afraid to speak out about my experience but going forward it may prevent it from happening to someone else.

Location! Walkable to almost everything.

Tried to charge me for parking when my booking said it was free - and then, all their accessible spots were occupied with vehicles not displaying an accessible placard. (The staff did comp the parking fee for me though). Pool did not have good signage, very hard to find the door, and the pool towels were easily missed also.

I loved the location, the spacious room, the view of the room, the cleanliness, the comfortable beds.

The breakfast was included but it’s not an open buffet. Also the smell of the swimming pool.

Parking and service was excellent! Plus having 2 restaurants in the hotel was a bonus!

N/A

Friendly staff, very accommodating.

Free popcorn was empty and would have liked a microwave.

I wanted to thank you Holiday Inn for offering a free nights stay as a prize at a conference I attended there recently. I was lucky enough to win the free night stay and took my nieces away for a girls night. It was wonderful. Staff got me early check in so the kids had more time to swim ( they were pretty excited). The room is clean and updated, the pool is well maintained and the kids had a blast. Thank you to the memories made.

Loved the pool and the staff

That our heat ac unit didn’t work and I was cold durning the night

It was great

Great location, and the staff was amazing

The building is starting to show its age; it wasn't as clean as I would have expected for the price.

The room with the excellent view.

Leaving

Staff, location,and comfortable room. Great water view from my room.

No parking in the hotel parking lot, had it park in an adjacent bank parking lot, inconvenient.

The ac was making sounds whole night was not able to sleep i had a worst hotel experience i want my money refunded

excellant free breakfast especially children at underage

small parking

Pas pris de repas

Rien à signaler

The breakfast was wonderful!

Great breakfast and great location

On day 3 of our stay (July 26/25) none of our rooms were cleaned (we had 3 rooms on the same floor) when I called the front desk at 3:30 pm to ask when our rooms would be cleaned, I was told the viewing staff had gone for the day so the rooms would nit be cleaned. That is unacceptable to me

Staff was friendly food was good

The room was clean but shower flooded the fire alarm went 3 times when trying to shower had to use the towels to clean up water called front seat no one came until a half hr later had to go around in a sheet fanning fire alarm to get it to go off then had to open room door guests were not happy with us woke them up early

Had dinner it was excellent! Wait staff excellent!

The rooms were very spacious

The housekeepers did not clean our rooms on July 26 (we booked 3) as they said we had a do not disturb sign on our doors. We had the do not disturb sign on our doors from 9 am to 10 am as we were getting ready for a funeral, the signs were removed at 10 am and the rooms were not cleaned at all. At 3:30 when we returned and asked the front desk about cleaning the rooms we were told the housekeeping staff were gone for the day, that is unacceptable to only leave room cleaning from 9 to 10 am

This hotel is getting old but renovations are underway. The devil is in the details: - Noisy heating/air conditioning system - Uncomfortable, too soft mattress - Bathroom cleanliness Pros - Location and bay view - Excellent on-site restaurants Cons - Round window without a curtain - Paid parking - Worn and damaged furniture - Low water pressure in the shower

Had a great new yrs eve party . Had a great time

Clean

Noisy

Looking out at the water

Broken hot tub ,mold in bedroom,mold in jam at breakfast, garbage in halls,horrible front desk staff,building under renovations, room dirty

Nice renovated rooms, the pool was nice.

We had a hockey team on our floor, they were throwing food in the hallway, banging on doors by kicking them up until midnight, screaming, running up and down the hallway, etc. Called the front desk staff and manager on two occasions, other people on the floor also did. All he said to them was and I quote “try to keep it down”. There wasn’t a single adult on the floor with these kids. We had a sleeping toddler who kept getting woken up and the manager wouldn’t even tell them to go into their rooms. Never had these issues at the simon or Hampton, will definitely be taking my bookings there next time as they know how to ensure a proper peaceful stay.

Hubby and I needed some R & R. We were treated like royalty. Few burps along the way but the competent staff were on it immediately. I wish to express our sincere gratitude for renewing our faith in service. We both win…from the bottom of our hearts; a genuine thank you. Paul and Wendy

During our stay, a water main broke and the hotel did not have water all day. We could not use the bathroom or shower. When speaking to the manager about compensation she was extremely rude and spoke over me and at one point even yelled at me. I posted a review on Google and the hotel responded, I couldn’t believe my eyes when I read that they actually lied! They said in their response that we were offered bottled water and access to a room on their second floor that apparently had water??? They also said that the manager had witnesses to our conversation that will say she spoke to me with respect. I can tell you that these are blatant lies. We had 35 families at this hotel for a minor hockey tournament and not one of them were offered anything. Nothing. No bottles water, no access to running water. Nothing. Absolutely appalling and shameful of these people.

Stayed overnight before catching the ferry to NFLD. Great location. We loved the boardwalk which is right on the water and behind the hotel. Lovely walk and park. Room was very clean and friendly staff . Only black mark is the parking lot. It needs some repairs and the hotel charges for parking outside. We would definitely stay again.

Etablissement de bon confort, bien placé, bien équipé, belle piscine. Personnel professionnel. Restaurant satisfaisant.

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Didn’t have breakfast. Location to my event was excellent.

The position was great for our overnight stay.

The air-conditioner was very noisy!

Proximity to downtown

Under renovation

On the port of Sydney, near everything! Good sized rooms, great view, comfy beds!

Small restaurant for breakfast, so couldn't get in one morning.

We loved the view over the harbour.

Room was very outdated, noise with renovation immediately above us was loud, we knew about it, but was surprised the room rate was still where it was considering the condition and noise. Was in meetings all day so had the DND on the door, when asked for extra towels and cups, etc. for coffee, it was sloppily done (didn’t take away used towels, didn’t include coffee lids, etc), the second night they didn’t even go into the room (DND sign was removed) and left the extra towels, etc in a garbage bag in front of the door for us to find when we returned from dinner. Not very welcoming, nor accommodating.

Renovations being done without much inconvenience to the customers

Parking lot is in poor condition. Water power stopped around 830 am. Must have been due to rennovations.

Clean room, had a nice view of the waterfront and could see the worlds biggest fiddle from the our room

All good- staff, room had a great view, dining room/ lounge food was good except the coffee - not hot and tastes bad.

Beautiful area