Quality Inn & Suites

We stayed one night. We were extremely disappointed with our experience. Pros: checking in was easy, bed was comfortable and it was quiet. Cons: I have noticed on this and other websites that people have commented about poor conditions of this motel back in 2018. It hasn't changed. Our room was old, bathroom was very bad. Very unclean. Rust, mildew and mold in corners of floor, tiles, vents, door hinges. Walls dirty, peeling wallpaper, dirty carpets. Had to run shower on full for 10 minutes before getting any hot water. Generally very run down and unclean. Not worth the price we payed by far. They have changed owners now. They are *The Quality Inn". They will have to put in a huge amount of work and money to get to an acceptable standard. I wish them luck.

Freundlichkeit und hilfsbereit des Personals 😉

Needs major renovations and upgrades. If you're looking for a place to stay and don't mind a hard bed, shower that barely works, curtains falling, spardic wifi, curtain that don't fit the windows and limited working plugs this is the place for you.

Location was good.

The room wasn't particularly clean or well maintained. I had so shove cardboard in two drawers to they would stay closed. Hallway carpet was dirty, as was the carpet in my room, which was stained in multiple places. Bathroom was quite old and there was mold in the caulking. The breakfast was very underwhelming. On two occasions when I added cream to my coffee it was clear the cream had spoiled. The TV was also very old and didn't even have a guide option.

The hotel was fine and the room was comfortable. The breakfast which was included was plentiful. Overall a good value.

The property requires updating. The pool was not working. Although there were toiletries (shampoo, conditioner and body wash) squeezing out of a little tube was ridiculous and not sufficient for two people. The television didn’t work.

Alles

We had a very positive experience during our stay here, especially thanks to the incredible staff. I would like to specifically thank Amandeep Ji and Namneet ji for being so kind, cooperative, and supportive when we needed some medical assistance. They went out of their way to help us, made thoughtful exceptions with our check-out time, and ensured all our needs were taken care of during that period. Their kindness and professionalism truly stood out and made a difficult situation much easier for us. Thank you for such warm and thoughtful service.

The location

Friendly helpful staff

The hot tub was disgustingly dirty

I liked the location

The property was very outdated and dirty inside. The pictures online do not compare to real life at all.

Breakfast

Filthy dirty, mold in room

overall it was ok but expensive for what you get

The breakfast eggs were very poor. The rest of the breakfast was ok but they offered plastic cutlery of the lowest quality and paper plates and bowls. Everything place in the bin. What is going on here? Plastic pollution. It is just appalling. Also the phone to ring reception did not work. Replaced after 24 hours. Also the TV had no Guide function. They came back with a printed list of the stations but we were not able to see the content of any given station. Bad. Also the hot water took about 7-10 mins to heat up. This was a known thing at reception but they reacted as though it had been happening for years. Unbelievable waste of water. I could go on but it is too depressing.

Die gute Lage und nah an Geschäften und an Möglichkeiten zum Essen

Sehr reichhaltiges Frühstück, großer Parkplatz, dadurch weit zurück liegend von Durchgangsverkehr, ruhiges Zimmer, gute Heizung, nettes Personal

Nichts zu bemängeln

Rooms were really nice and clean

N/A

Large sit down dining room and lots of options.

The garbage cans outside our door because of a leaking roof.

The staff was great!

Showing its age abit

The view

Cleanliness and the food

so around midnight the fire alarm goes off in the hotel ..april 27th-28th .. we figure out how to shut off in the room but the building we thought must have a fire bc it went off for half hour or longer ..so we pack stuff quick and go out to see whats going on .. other then the fan and heater unit smelling like a lil plastic burning smell that possibly could of been something like a wire short ..there wasnt any smell of smoke or fire ..but we pick the phone up to call front desk and it didnt work .. so we wait to be evacuated or checked on by staff or reaponders for when a fire alarm goes off when youre in a hotel in bed .. we wait .. go for a walk .. one man shakes his head he doesnt know what was going on.. the fire dept. didnt even show up when the next morning the manager said yes they were here.. when if video is shown ..you will deff not see the fire dept show up..it finally shuts off but chirps every half hour for a few seconds like it may have been malfunctioning im not sure.. safe to say we didnt have a good sleep at all .. and with noone even coming to say all is well we were kind of wondering if we should just leave then.. but we stuck it out until the next morning .. 2 workers came in and i explained to them what went on and they said yes eveeyrhing is good now and inspected around the room ..no damage and agreed it could of been the floor below us or a circuit in the fan/ heater... the next day i ask to speak to the manager ..and when she is out of her meeting she assures us the fire station showed up and ppl were notified .. but its kind of hard to miss a fire truck lighting up or just at all .. but it would be on video if she is assuring us .. so she agrees to take 40$ off the cost of the room for the night for just not being able to sleep as the fire alarm in the hallway kept chirping for 3 or 4 seconds every half hour. no idea why .. so i said ok they reimbursed us 40$ ..and was a long night so we put it behind us .. and i can see on my creditcard where the 40$ was pending ..today i wake up ..and notice they reimbursed ua 40$ ..but then charged it right away again ..so i call .. the girl trys to say yeah we realized it happened in your room and you guys had all the fire sensors covered which is a complete lie ..because when i finally got them to check the room in the morning ..they said eveeything was good in there now and possible was the fan or maybe a circuit somewhere bc no smell of smoke etc and the room is exactly how it was.. and the girl this morning is trying to say we caused it .. we plugged up spots to cause it and we are lucky they dont take our damage deposit back and make it 250$ .. i said there is no damage to the room and if it was our fan that is not our fault ..its the buildings ..we didnt smoke and the fact she took it apon herself to say we covered the smoke alarms when clearily then men would of noticed that the next morning when i had them check the room .. regaurdless ..like i said noone called the room to check on us because the phone did not work in the room .. even when we went out looking noone had answers and deff no fire station .. but to go back into my card and decide to charge it for anorher 40$ after giving her word .. and there were no calls or contact saying after a couple of days were gonna blame you guys and take the 40$ back ..or charge us another 40$ ..then try and get me off the phone by saying well it came from your room and you had them covered so you better be happy with us just charging you the extra 40$ because i can take your damage deposit back .. when the room was left exacrlt how it was no damage at all .. no smoke alarms covered which was completly made up at the time to get me off the phone . i said there was video ..you can listen to it keeo going off like chirping in the outside all all night ..she said oh sorry we dont have sound ..and for the girl to just come up with youre lucky we dont keep the 250 $ ... if you are saying your fan/ heater caused it ... thats not us damaging the room at all .. thats a faulty system on an old building which happens .. but the girl completlty made up that we covered the alarms is just insulting ..we were in bed .. so the fact they hust decided they were gonna charge me after telling me something completlty different and sending me on my way to just be lucky enough i checked my card and realized they charged my card again .. is just completly non professional and then making up that we covered our fire alarm when the men in the morning would of seen that righrt away .. not to mention our alarm went off like everywhere elses .. just waiting on the manager to be out of another meeting and is supposed to contact me back ... but i have always stayed at travel lodge and usually everything is great . even when i travel through the province for my job i give them tons of buisness ..months at a time ...but then for this to happen ..and on top of it then they try and tell me it was our fault and bc their heater may have caused it ..theyll make us pay 250$ for a damage deposit like its our fault if the heater seemed faulty .. like its pretty disapointing you try to just slide another charge back off my card without notice and then basically say well be happy we dont make you pay for a damaged room ..when not a thing was damaged .. im pretty shocked. and patiently waiting for the manager to explaine to me is this the way you run things here now .. because saying we covered anything was 100% made up .. and when you are reimbursed 40 dollars ans agree on that..to find out they have your card 2 days later and are charging the 40$ back just to break even .. then threaten to charge more over complete false claims is very disapointing .. like they werent bothered the phone to the desk didnt even work ..which we didnt see as a reason ro bother them .. i stayed there over march break ..our fridge didnt work ..i menrioned it leaving just so they knew. but blaming the customer when no damage was done to the room and trying to say theyll charge us for damages when there was no damage other then us not sleeping half the night because of situation and deciding to dip back into my card to take money out .... like that is just wrong .. and its not the 40$ as much as the way they are treating us and making up false claims even by saying the fire starion showed up when it happened or gave us any info if a part of the building was on fire or any info at all.. they just decide to not want to reimurse the 40$ so they come up with it must of been your rooms fault and lucky we are not charging us more bc of whatever ontheir fan/heaters didnt work correctly ..its the customers fault? ... like i said always stayed there ..never had a problome .. then this .. and then making up that we must of covered the smoke alarm .. which makes no sense bc the men would of seen that .. not to mention the problome was that the smoke alarm was going off ..through the whole building so it obviously wasnt covered .. anyway i cant wait to see if they are actually going to say we were the ones who get the blame so they decided to grab an extra 40$ wirhout even a notification or being contacted . bc id love to see where it was our fault and we must of covered the alarms .. that went off ? .. they literally just made me think one thing to not have to deal with it ..then didnt keep their word and tried to sneak a charge by without notice ..and when were confronted..tried to threaten us with paying more bc its possible the heater was faulty in our room .. and remember this is going on after midnight etc ..when them workers were not even there .. anyways veey curious how they will go about this now when the manager gets out of her meeting and contacts me back..or i have to contact them back. but im not letting that employee try and scare me away by saying we will make you pay another 100$ on top of it .. like i said im curious how they will handle it this time .. literally wasnt even an apolagy saying im sorry it interfeared with your stay and a good sleep .. they rather sneak the 40$ back off yah and tell you its your fault and we will charge you more if you enquire about this more . simply just not right or this effort wouldnt be worth the 40$ they should be putting toward whatever made the alarm go off to begin with . disapointed .hoping it was just a mixup and someone at front desk thought something different then actually happened to say them things .. but i know they record their calls ..so im not just letting a hotel chain that i been a loyal customer to just bully thier way out of not paying 40$ agreement that was thier idea ..if i hadnt of checked by chance i never even would of known they did that. well see i guess .

Très propre bien situé très bon déjeuner chaud bon service

Tout était super bien

location

loud oscillating fan, bathroom had existing water damage

Location was ideal for what we needed, which is why we chose the hotel.

The hotel was in the course of renovation, we had to transit through the work area to get to the room. The bath needed a deep clean and the shower didn’t work.

Room was clean.

We requested a balcony on the booking site.It said this establishment had them, it did not. They neglected to tell us they were under construction. We were unable to stay in the room that we selected and paid for. Ladies at the front desk were rude. Although you could barely hear them over all the machinery running. It was extremely dangerous walking around the establishment. No cleanup was made when the work was finished for the day. Will be reported.

The staff was pleasant.

There was extensive renovations affecting many areas of the hotel including toxic smells during carpet installation. I would have appreciated knowing about the renovations ahead of my stay. I left with a migraine from the toxic smell. It was clean enough, but the renovations debris was everywhere.

Accessible, prime location, great staff, surpurb breakfast included, pricing, on site amenities; clean beds, linens, bathroom. The hotel could use an upgrade in furniture, carpet, etc. The hotel is well maintained, with friendly staff. Very pleased with our experience.

Location, staff

Construction, no hot water, sheets dirty

Location

Staff very rude no help at all u have to go self to get everything

Convenient, clean, quiet, friendly, breakfast was good, and they are currently renovating!! The renovated areas look great!! I am excited to return again and see the transformation.

Automatic doors and a smoother transition into the building for roller bags and carrying luggage would be nice to have.

Good value and location

Hard to get hot water. Had to run water for 30 minutes to get it hot.

Great location/ fair price/ engaging staff! Aman greeted us when we arrived! She was very pleasant! She was also there when we left! Still delightful!

Breakfast was great but no gluten free bread available/ it was frozen.

I like the Breakfast being provided.

Location, friendly staff. Good breakfast

Water damage in ceiling in room. Water leaking from ceiling in hallway

Très bon rapport qualité prix pour cet hôtel. Personnel attentif à l'accueil.

Cet hôtel demanderait à être rafraichi.

Réception was super helpful and accommodating!

The only thing missing was a fan in the bathroom!

Breakfast.

Pillows.

Pricing and service.

Full garbage can out front and toliet paper type.

Big rooms

Could have been a bit cleaner. Not horrible but a bit old and tired.

Good value, and the room is exactly as advertised.

Great service and clean. Professionalism was observed. When I stay, I toss quarters on the floor for kids to find. Try it. The room was massive for me and my daughter's. Shower was hot 🔥 And the A/C worked great. Complementary breakfast was also above average for selection and fresh!.

Beds are comfortable and the room was warm.and overall everything was clean.

The hot water was not working well. I ran the shower for 15 minutes before it reached a tepid temperature and was in another 5 minutes before it finally got hot. The towels were also a bit rough. Additionally the upholstered chair in the room had some staining which was a little off putting. And the night stand drawer wouldn’t stay closed.

breakfast

Breakfast was great

Facilities old and dated pool area dirty hot tub not working no towels no water no coffee noise was unreal walls paper thin, no drain in tub, pillows flat as a pancake, water in sink didn’t shut off right toilet didn’t flush right rats running through the parking lot

Breakfast was awesomme

Reception was not good I did online check and still waited 25 minutes to get key and only one working at reception

Le service et l’attitude de la personne des déjeuners etait impeccable. Souriante et attentionnée

Les fans devraient fonctionner dans les salles de bain

Location is good, building and rooms all need updating, cleanliness seems minimal, effort of staff seems like they are just going through the motions like survival mode bare minimum .

The bed was super comfortable. The breakfast was tasty

The pool was disgusting. Bugs in the pool room , mold on the walls. A cleaner left their rag on the deck.

Ok good choices not overly tasty

Really need an elevator

The location was close to were we wanted to be

Rooms rooms were dirty, extremely stained carpets and lights in bathroom kept going off while showering, leaving you in complete darkness. Conditions were better when we visited Cuba, a third world country.

Poorly maintained

Les déjeuners étaient excellent, la vue était très belle de notre chambre. Le personnel était courtois!

L'eau de la piscine était froide et le spa ne fonctionnait pas, les appareils de gym était très désuet.

Loved the staff at the complimentary breakfast.. she was amazing!

The cleanliness was not there, my shower wasn’t cleaned. Left over empty complimentary soap. Thankfully I had my own cleaning things to do it over. The pool area was also not clean at all. Pictures do not do justice for the actually state of things

Awesome customer service all night! Nice clean room, awesome breakfast!

I loved everything, nothing I not liked!!

None

Cleanliness in the room and surroundings totally not clean specially the bathroom

Breakfast was good, hot, sufficient amount offered. No problems at all.

In my room the hair dryer didn’t work. There was another on the shelf but I didn’t see it until someone came to help. Not a real problem.

Location, breakfast

Bedroom carpet was in rough shape

The room was nice and clean.

The pool area and hallways were dirty. There was only one person working the check-in desk and the line was long. You were asked to get pool towels from the front desk but I was not willing to wait.

The staff at the counter and in the dining room were helpful and pleasant. The mattress was comfortable and the AC worked well.

Upon arriving at the hotel it was very obvious the toilet hadn’t been cleaned. The room had only one paper cup even though we were a party of 2. The carpet was heavily stained. The room was extremely dated. There were only 3 pillows and one bar of soap (the soap would have been fine, except the shower and the sink were in separate rooms. The bathtub had no stopper so we could only shower, not bath. The carpet in the hallway was very wrinkled, posing a huge tripping hazard. There were also buckets in the hallway catching water that was leaking through the ceiling. The breakfast was ok considering it was included, but the eggs were a very weird texture - like they’d been pre-cooked and frozen. The dining room was extremely wasteful - all the dishes, cups, cutlery were disposable, and the cutlery itself was plastic.

Was very clean. The staff was amazing and very accommodating.

The washroom had mold in the grout of the shower. Could use some updates but overall it was clean and comfortable.

The breakfast was good

The place was not very clean, everything was run down and dirty. The bathroom and pool was in really bad shape

No hot water. Light in bathroom was burnt out. Windows were dirty.

The rooms were ready and close together. The bed was clean and comfortable. The breakfast was pretty good too

The rooms were tired and needed upkeep, especially the walls and floors. There were innumberal stains in the carpets, not just the room, but the hallways as well. Lots of marks on the walls. I was surprised at how worn everything was.

Bed was ok

Check in. A guy wouldn't move out of the way and he wasn't a customer. Just kept talking and talking.. Room was very dated. Smelled bad. Overcharged for my pet. Used to be 25 now 45! No discount on gvmt employee. Would not recommend!

Staff very heloful