Best Western Inn & Suites San Diego Zoo -SeaWorld Area

Hotel is comfortable, the rooms were clean and with good appliances.

I wanted to have some water at the room

Nothing. The parking was terrible and you had to pay extra to park. The room description on booking was not even close to what they had available.

Parking was terrible. Room felt damp all night. Just not good

Beds are very uncomfortable, they give only two pillows per bed and super flat

N/A

The room and bed was amazing.

The breakfast was fine but it was very busy and a bit crazy. I understand there is alot of cost cutting and staff are overworked.

Colazione troppo caotica e non sempre si trovava posto seduti per farla. Troppo presto la chiusura alle 9 del mattino della colazione.

My only problem was the deposit was more 50% of what the 1 night cost us

Property was centrally located to all of the major highways and was easy to get to. It was clean, staff were very friendly and I can’t think of a bad thing to say.

N/A

I like the location

The. bed and sofa not comfortable

Easy to find everything and very accessible

Destino hasta las 9 solo entre semana Una almohada muy fina y mala

I loved the convenient location. There was easy access to the I-8 and I-5. The whole place was friendly, from the guests to the staff! And everybody greets you, even if they're busy!

Well, there was not much I disliked. Parking is tight but that would be ok if people knew to be patient. Somebody dinged my car. However I bought this car to be useful, not for display.

The photos are extremely misleading. Rooms are run down and dusty and not kept up. My daughter was bit by a spider while there and now has an infection. Had a spider in the shower. Whole hotel needs updated. Charged me an extra 400$ than what my booking said. Tried to reach out to the property about being unhappy and never got a response. Very very disappointing. Absolutely not worth the money.

Service, upkeep, cleanliness was terrible. Bed was damp when we first checked in due to how humid it was in the room. Spiders.

The room was big. There is parking on site, but you can also park on the street. The staff was friendly and helpful. There is a pool and a mini market to buy things if you need. Location close to the Zoo. Recommended.

Not enough tables/chairs during breakfast for the number of people that were staying. Not a big problem, but we had to wait for people to leave so that we could sit.

Hotel room was spacious and clean. The only downside to this hotel is breakfast time and parking. Breakfast on the 4th floor is carnage! No matter what time you went there were hoardes of people there and no many tables to cater for them. Breakfast is limited and while we were there the hot options consisted of sausages, egg and potatoes one day, bacon egg and potatoes the next and the final day they only had eggs.

Pool and free breakfast

Location !!

They had no room keys available, so each time you had to ask the front to open your room the wait to have them open was long so many people waiting it was a hassle would not recommend!!!

We really enjoyed how close it was to Sea World. We enjoyed the view from our window of the pool. We liked how the room had a separate little room.

We didn't like how the sink wasnt in the bathroom. It was apart of the room. We didn't like how there was no freezer to freeze our ice packs for the next day on our trip. We wish there were towels at the pool instead of having to use our own.

Ok

Nothing

We stayed here for four nights for Comic Con 2026. Because of that, our experience was mostly late at night and in the morning. We did not use the pool or fitness center, nor eat in the nearby area. When checking in, there was apparently a miscue and we were checked in under the wrong reservation. This resulted in a phone call from the desk and a visit by security that evening, but the issue was resolved satisfactorily. The hotel and room were clean, bathroom amenities fine. The fridge was very cold, though a little loud for those who have noise concerns. You could also occasionally hear the nearby freeway noise. Not enough to bother me, but could be an issue for some. The hotel does provide complimentary ear plugs (there was a note about this in our room). Air conditioning worked enough (we did have to set the bottom of the curtains on the window sill so the AC was not just blowing behind the curtains). As others have noted, several of the outlets are very loose, but they worked. Breakfast varied slightly, but was waffles each day (with I think 7 waffle makers, which I thought was great, and a waffle-flavor-of-the-day available), sausage or bacon, potatoes, eggs (scrambled or pre-made cheese omelettes), oatmeal, toast, for hot food , and yogurt, cereal, apples, oranges, and muffins. Coffee/juice/milk. I thought the breakfast was good. A small improvement would be to have salsa (and cheese on days without the cheese omelette). We did not have any issues with people who were homeless and did not have concerns about security. A specific issue for Comic-Con. The hotel was listed as being on a shuttle route but what that meant was you could walk to a nearby hotel (5 minute walk) to catch the shuttle. This would have been a non-issue except that only half of the walk had a sidewalk, and the remainder was walking in the bike lane. This was okay but not great, and I think useful for future Con goers to consider, especially if bringing young children. On the plus side, the shuttle stop was the second pick-up stop so we did not have to worry, generally, about shuttles being full when they arrived. I would consider staying here for the Con again in the future.

Muy bien, buena ubicación y muy amables

Location.

Sofa bed un usable. Wi fi didn’t work.

Excelente ubicación, limpio

Room was average and had enough space for my family.

Website mislead us on how many beds were in the room.

Breakfast was well stocked and the staff worked hard to keep it clean. Pool was nice.

Had to request extra pillows and blankets 3 times over several hours, instead of blankets was given sheets. Something isn't right with the toilet flushing system and had to call twice in 3 days for a plunger. Room felt incredibly small for 6 people, no luggage racks.

The only think I can I liked was the breakfast part

That parking, if I’m staying at the hotel why do I have to pay to park? Then ppl was parking any kind of way AND IT WAS NOT ENOUGH ROOM! HAD TO REQUEST FOR HOUSE KEEPING TO GIVE NE MORE CKEAN TOWLS! Water RUNS ON THE FLOOR WHILE SHOWERING

Loved our stay. Clean room. Beds are FANTASTIC. Helpful staff. Quiet hotel.

Parking is tight

The rooms are huge, very comfortable, we got suite and a room with 2 beds and sofa. Free parking on the street. Nice pool and jacuzzi. Coffee, microwave and small fridge in the rooms. Breakfast included.

Not the best location, but close to everything.

Staff worked until solving an issue for us that occurred at check in. The staff was welcoming. Breakfast area was clean. Food was good. The rooms were clean.

There was a glitch of the hotel not receiving the funds through Booking.com. The staff and us as well were on hold for a length of time trying to get it fixed - we were all disconnected before the problem was solved. The supervisor was able to get back online and sort out the issue but it took us quite a bit of time and we had waiting toddlers and infant in the waiting room. But all worked out because of the awesome staff at the hotel.

Location

Cleanliness, customer service, sofa bed and so so much more.

Front desk staff were very friendly and we had a very quick check-in. Breakfast was great! Location was perfect to Sea World and the San Diego Zoo!

The bed was ok but the pillows were horrible. If you are going to stay here bring your own! They were flat like a pancake. The bathroom had mold on the walls and the bathroom fan was not working. During our stay, the room had a stong musty odor. The condition of the room significantly impacted my ashma and breathing conditions. With the price we paid per night I don't think these conditions were acceptable.

Location

Needs a bit updating

Breakfast and room was good!

The parking was horrible, we paid $26.00 a night and it was hard to find parking, spaces too small

Breakfast good cant sleep on a couch, so not comfortable

My booking with booking.com included a king bed, queen bed, and couch. There are no rooms like this in this hotel. There wasn't enough space for us to sleep. Hotel is nice, but booking messed up with room.

The pool was nice. The staff was nice. The housekeeping lady was nice. The location was close to Seaworld in the airport so that was a good thing.

The elevator in the back was really creepy. People were spitting in it. The rooms definitely could’ve been a little more modern for the price that I paid, but it was still OK. Better than some for sure.

Location. Easy access to the freeway and different activities around town.

Remodeling being done on the same floor and room directly next door. A good portion on the covered spaces were being utilized by the construction crew.

nice area

n/a

The room itself was ok, comfortable, clean

Paper thin walls, stomping and banging upstairs until 1 am. If anyone showered, the room would smell like sewage. The pool had a lot of floaties and a layer of scum built up on the top tiles. Due to the sewer smell and noise, we checked out 2 nights early and found other accommodations.

Location was ideal; close in distance to most attractions.

The rancid odor in elevator and hallways; as well as the difficulty and overcrowded parking structure.

Was affordable

Too many homeless people. Construction going on the entire stay. Found toe nail clippings inside of the pull out bed. We caught a rash from the bed

It was a very convenient location and we didn’t have to do as much driving as anticipated

They only had eggs and waffles for breakfast, which was inconsistent with the reviews I saw here of everyone raving about their breakfast

Staff worked together to make your stays pleasant.

I like the breakfast

The property was okay

The location.

We were on the 3rd floor above the dining floor, which is open for breakfast only. At around 10 pm, we heard a lot of noises. It seemed that if chairs or tables were being moved around and we could sleep. We made the front desk representative aware, but the only thing she said was she was really sorry. That next time, we need to call them and make them aware.

Nothing

Horrible service, could not get us room after confirming through email and the booking app, my reservation was cancelled 1 hour before I got there without a phone call or email. Staff Dina L. with her stinky attitude had the courage to say that “I should have know that I gave them a bad card” nor did she help or attempt to help. Kept making excuses and grunts as well being aggressive with the keyboard rather actually fixing the solution.

Very clean and friendly staff good breakfast

Su ubicación es muy buena en relación al centro y al zoológico

Música ambiental en volumen demasiado elevado en la recepción. Las habitaciones son cómodas y su estado es limpio, pero se echa de menos una puesta al día en su apariencia.

Absolutely a fantastic hotel with the most helpful staff,and fabulous breakfast..

The front fast was friendly. The house keeping was great. Clean the room good every time

Everything was bad

Great staff. Did the best with what they had to work with. Horrible rooms. Bad lighting. Mattresses were so very soft. Checked two other rooms to possibly change but just as bad. Breakfast lacked choices and eggs were ice cold. Park on the street - safer than maneuvering parking garage or front parking lot.

Unfortunately I was unable to stay at the property as they were unable to confirm my reservation through BOOKING.COM. I made payment and confirmed and yet the property could not locate my reservation even when I contacted booking.com and had them call.

Made reservations through booking.com and after 10hrs of a drive and four small children with me all I heard was they couldn’t find my reservation and booking.com said “we don’t do compensations, all we can do is say sorry for the inconvenience”. Very disappointed

朝食がついていた

特になし

Gave me the wrong room which was attached to a family staying next door and It was noisy.

This was a great location. The room was clean. Staff was very friendly. Parking lot spaces were tight and cost $26 per night. There was not a microwave in the room but one was available for use in the lobby. I would stay there again if I come back to San Diego

It was very close to the activities we had planned.

Found a huge spider on the wardrobe closet. 😳

Had a nice pool and spa. Was good value for money. It had a good guest laundry. There was some good choice for breakfast

The disposable utensils and plates for breakfast was very wasteful with no recycling options. It can be a challenge to get to from downtown. We had lights outside which shone straight into our room

I liked the central location in San Diego and that there was plenty street parking. I like that there was breakfast included in the stay and there were plenty choices.

There was No indoor pool and at check in they ask you to pay $26/night extra for parking on their lot but there was plenty street parking WHEN I WENT IN APRIL 2026. I don’t know if it’ll be street parking during busier seasons so the extra $26 per day may be worth it to someone else.

La ubicacion

Necesita un poco de remodelacion, y las conecciones de electricidad estan muy gastado y lo que se conecta pierde contacto

The best thing about this property was the staff. Location was close to amusement parks. Beds were ok.

Rooms could use alittle deep cleaning. Parking is horrible. Very tight spaces.

We stayed on the fourth floor. There was no notification that they would be working up there.

Na

Location, pool and hot tub. Breakfast area

The gym is a bit small. In general it didn’t seem super clean

Front desk was very helpful and accommodating

Breakfast was only served until 9 AM. We never made it. There was almost drawer space and the refigerator/freezer left a lot to be desired. When I called while we were on the road, it took 45 minutes for a the call to ring in. We asked for a late leave time and were charged for the extra hour. Parking places were $26. Everything seemed to be an opportunity to charge more.

See above

Breakfast and size of rooms

Staff and management

Beds are very comfortable.

Parking is 26 dollars a night and is not exactly SUV friendly. The last 3 nights of our stay the room on top of his seemed to have a bounce party making our stay less than enjoyable.

The location was good

The room was dirty, no towels, staff was rude

I loved the size of the room and the location

It was comfy and staff was nice.

The breakfast wasnt much of a breakfast. If they had maybe potatoes, some bacon and already made oatmeal.

Right on I-8 so you hear traffic noise 24 hrs per day. If that’s a deal breaker for you, find another property. I’m very sensitive to noise though and I slept good because the beds are so soft!

I liked the staff and the room was pretty good and the house keeping was great

I didn’t like the breakfast and the parking was difficult if you didn’t arrive early enough

The location

The sanitation