Hotel 55 Chicago Downtown

The shower and location.

No microwave, no ice unless you went to the front desk. Didn't like my view.

Daytime staff was very friendly and lovely

Some of the evening staff (we checked in around 11pm) and struggled with check-in as they tried to give us a double room. That was straightened out because i had a copy of my reservation that clearly stated king. There was a gentleman working the front desk that was quite rude to patrons who were asking about water.

All of the employees were super kind and helpful! The room was very nice and I loved the atmosphere of how new/modern while still having the older historic feel to it. I only wish I had more time in the room to enjoy besides sleeping xD it was very affordable for how nice it was and in the location it was in

Nothing really! One of the elevators wasn't working but that's no one's fault and was being worked on. Everything else was perfect

We liked the space, the cleanliness, and the cleaning staff was very nice.

There was no refrigerator, microwave, or ice machine in or near the room . The elevators were pretty slow.

Lage / lange Schlangen beim Lift

Lift

La ubicacion del hotel

Habitacion pequeña, placard muy muy pequeño, ni una siila para sentarse.

Location and bed

Location

Smell of cigarrettes at room

didn't eat breakfast

Didn't seem as nice as other 5 stars I stayed at. Not a good bar and lobby area. Room was dark. NOt bad jsut not 5 star class

Lalapalooza overlapped our visit so the price was doubled.

I enjoyed the location of the property. In addition to the bar/restaurant downstairs. All staff was pleasant at hotel too.

Mostly had to do with the room - it smelled wet/damp in our room all weekend. We would come back and our clothes would almost feel wet. Lighting scones near bedside didn’t work on either side, in addition to the floor lamps (these would flicker constantly to the point it wasn’t worth messing with anymore).

Showers were great…great water pressure. Corner suite was spacious.

Hallways are painted dark blue…I don’t think a great color for a hotel hallway.

The beds are too firm.

Google identiies this as a 5 star hotel. Out of 10 maybe... We stayed here because it was represented as a newly renoved Marriott property, and there were signs of a renovation (new bed, sink, furniture, etc.), but the building itself remains tired and in need or upgrades (see photos). Even the towels were old and thin/ frayed (see photo). The bathroom in our room (1203) was incredible small, and it had no fan so the entire room got completely fogged every time my wife or I took a shower. Positives included a fast elevator and the front desk staff were all very nice.

This hotel is listed as a Tribute hotel on the Marriott website but not the Bonvoy app. I believe it is a "white label" property and is being renovated based on renovation activity at the hotel. My parket valet tag said 21c Museum Hotel, which is what the hotel used to be be before the lender took ownership. The location is very good and the rooms are very large for an urban hotel which was good for me and my family. However, there is an $80/day parking charge AND a $25 Destination Amenity Fee and there are NO amenities beyond what you would always get at any Marriott hotel. The room finishes are dated. There is no ventilation fan in the bathroom and it gets very steamy during a shower. The window sheers were ripped. The TV was borderline unusable and could not even get ESPN and no ability to watch a streaming service. Mattresses were uncomfortable. Location is near a hospital and there are frequent sirens, especially bad on Saturday night. Room was not available until 4:30 but was supposed to be ready by 4:00. A renovation will fix some of this, but I would check with the hotel to see if the renovation is complete before staying here again.

Emplacement idéal dans le centre de Chicago. Beaucoup déplacements peuvent se faire à pied.

Prix élevé car hôtel assez commun au niveau confort et services. Petit-déjeuner cher. Préférable de le prendre à l’extérieur si on se contente d’un petit-déjeuner simple.

The location, the easiness to check in and out, and the gym.

I wish it included breakfast - particularly considering the cost per day.

Great location & friendly staff. Room was spacious & comfortable!

Close to down town

I liked everything

Robert was absolutely exceptional! From start to finish, he went above and beyond to ensure everything was perfect. His professionalism, positivity, and willingness to accommodate every request truly stood out. Not only did he deliver everything we asked for, but he exceeded our expectations in every way. I’m so grateful we had the chance to work with him—he played a huge part in making my daughter’s birthday incredibly special. Highly recommend!

A top notch experience at a newly minted Marriott Property. As usual, I will list the pros and cons. PROS: 1. Very good location a block from Michigan Ave. and two blocks from the Red Line. Hotel is on Ontario which is quieter than some of the surrounding streets. 2. Excellent, friendly employees especially Robert at the front desk. 3. Very nice suite. I had Room 1719, top floor facing away from the street. I never heard a thing. Room was comfortable, good bed, shower pressure, small living area, coffee, water and a safe. Breakfast was included in the restaurant downstairs (maybe because of status) with a limited menu of three choices. 4. Fitness center was very nice minus the Peloton which will be discussed later. Many new weight machines and free weights, two stationary bikes, treadmills, stretching area. 5. Price, very reasonable compared to all the hotels in the immediate area. CONS 1. Obviously, I am a huge Peloton fan (one in my living room at home) and I only stay at properties at that have Peloton bikes. TripAdvisor and Marriott reviews mention the Peloton and I called the hotel before I booked and they assured me they had one. Even after I discovered there wasn't one, the front desk said they thought there was one there. As information, I determined that the Marriott one block away has six Peloton bikes and an even more impressive fitness room. How do I know? Figure it out.! I will definitely stay at Hotel 55 again (when they get their Peloton) Cheers! Marius

It seems like this hotel was recently added to the Marriott network and figured I'd check it out. From the beginning, the staff was extremely friendly and accommodating. I was upgraded to a corner suite being a titanium member with Marriott without even requesting it, and the room was great. I called about a couple decaf Nespresso pods pretty late night and the front desk had it delivered within a minute. Shower water pressure was top notch, and super quiet at night (aside from the street noise but typical with any hotel in the middle of the city). Location is also really good, sort of in between the mag mile area and river north. Will definitely be staying here again, so glad it's part of Marriott now!

The views are great from the corner rooms.

No microwave couldnt heat up all the good eats lol

Beautiful property in a great location.

Great location. Great front desk staff.

I was received with a nice glass of wine, friendly staff and fast check in

N/A

Elegante e professionale. Camera ampia

La mia camera si affacciava su un parcheggio

Very nice room. Comfy bed. The shower felt good.

I enjoyed my recent stay at Hotel 55. The prosecco and macaroons at check-in were a nice surprise! I was upgraded to room 822 which was a larger king room with a sitting area on one side and a guest nook on the other. The room featured a tub and stand-up shower in the bathroom, robes, good coffee, and full size bottles of water. I liked that the windows open slightly to let in some fresh air. This particular room was close to the elevator, so I did experience some noise from that, but otherwise it was on the quiet side of the hotel with the windows facing internal. The attached restaurant was convenient for a quick drink and bite before heading out for the evening. Plenty of restaurants, bars, etc nearby, as well as the Bally's casino. I would recommend Hotel 55 for anyone looking to stay in the River North area.

Fantastic location, friendly staff, big rooms, everything was perfect. Francisco at the reception was very helpful.

Clean.

Nothing at all.

A few roaches

Centralissimo e molto comodo per muoversi a piedi nella zona di passeggio e shopping. D’altra parte, il ‘magnificent mile’ contiene gli stessi negozi di ogni altra parte del mondo ricco.

Per 400 dollari a notte la colazione si poteva includere. Invece era cara e a menu come per il pranzo. Le camere (due, dopo la prima notte ho chiesto un cambio per il rumore dello sbocco dei condizionatori sul tetto del fabbricato accanto) erano piacevoli e moderne ma non specialmente accoglienti. La seconda, una suite, era ampia e ben arredata ma, di nuovo, non particolarmente ‘cozy’. Sempre in rapporto al prezzo, lo staff era giovane e cortese ma per la cifra qualche attenzione in piú ci poteva stare. Ottimi i bagni, pulitissimi e forniti di tutto. A Chicago tutto costa dal doppio al triplo, quindi consideriamolo un Hotel da $150/notte e i conti tornano abbastanza.

The staff and location were excellent. I liked being in such a hub of the city.

The barn door for the bathroom felt very wrong and not private at all. Also, there was an electric plug on the wall behind said door. Entirely silly and pointless.

Ubicación, estaba en el centro. Estábamos en la planta 17, era silencioso y tranquilo. El museo también fue muy interesante. El baño estaba limpio y equipado con todo lo necesario. Lo recomiendo a todos los que me preguntan por hoteles en esta Ciudad.

Todo estaba a mi gusto. No me gusta que me cobren 100$ de fianza y que después de 9 días no me lo hayan devuelto, creo que es algo que deberían de solucionar.

Clean environment, housekeeping was done daily, quiet & staff were helpful. Emmanuel (reception desk) helped alot & provided some helpful tips on how to get around the city as we were visiting.

The location was excellent We did not breakfast at the Property however good breakfast of bacon and eggs was available close by. The beds were quite comfortable Would like to stay here again.

Drinking water. It was a hassle to refill the bottles. Elevators were less than required and delays occurred

Simpatia dos funcionários, não cobra taxa para recebimento de pacote, localização

Prefiro box do que banheira.

Close to many places of interest

Staff should be more aware of amounts paid and inform other staff

Great location close to many cool places. Which also means that you are close to noise- sirens. Fortunately you will have e a super fan system you can leave on to help drown them out. Maids are super. Front desk is very nice. Lobby small but very nice. Front entrance super awkward unless they have a doorman which is totally necessary! Elevators small but very quick. Restaurant is not theirs but food and service are great - even tho mood feels dull, oddly! Prices are great.

Nice art. Good location close to where I wanted to be

Little over priced compared to similar hotels in my opinion

Clean room and friendly staff!

El desayuno muy bueno. La ubicación excelente. El restaurante muy lindo.

Un día me quedé a cenar, pedí comida, no estaba muy buena. El personal no hablaba español (o casi nadie).

The hotel was clean and I enjoyed my stay up until I tried to request my vehicle from valet.

The property is great, but valet needs much better service. I was told to call ahead 30 minutes to request my vehicle, it also said the same thing on the ticket. I did as instructed, and was told it would be ready in 10 minutes. I went right down and checked out. My vehicle was not ready and I waited an additional 40 minutes. When I went to ask the person working the valet and he said that I would only get my vehicle once I came down and gave him my ticket. I was EXTREMELY frustrated because the lobby was crowded and there was a crew moving artwork in and out. When I tried to question the person working valet about the process, he was extremely rude and insisted that I made the mistake even though I was following instructions on n the ticket and what I was told by the valet the day before who parked my vehicle. The person working continued to make excuses and tried to justify the poor service. When I questioned the front desk about the situation and asked why I paid $80 for such poor service, she made excuses as well and referred me to speak with the parking attendant with whom I was having so much trouble with in the first place. Nonetheless, I will NOT be recommending this hotel to anyone!

Bad room

Ubicación

Great location just off the Magnificent Mile. We arrived in early and they stored our bags till room was ready. Restaurant attached is very nice and does a nice breakfast. Our room was very clean, and had all that we needed. The water bottles were a nice touch. Hotel was full on this busy weekend

The room was clean and smelled good. The soaps in the shower were really nice and smelled amazing.

We had a wonderful stay at the 21c museum hotel! I wish it was for longer than one night. Clean, convenient to everything, comfy bed (very important), nice, hot shower with good water pressure (important) and friendly, kind staff. Highly recommend for anyone staying in Chicago!!

Great hotel, perfect location from magnificent mile. Rooms were clean, beds were comfortable, staff at reception were very polite and professional.

Very small amount of art work Hallways dingy Very loud street noise windows are extremely thin

Loved our stay at 21C Museum Hotel. I don't have enough kind words to say.

Arrived to poorly lit halls leading to room. Very unpleasant smell in room. Dirty tabletops in room, trash under furniture, walls with dings & chipped paint, the “closet” was an old makeshift cabinet, robes looked like they were from GoodWill, previous guests dirty underwear in bathroom! Disgusting!!!

Staff was excellent. Able to get me in my room early and upgraded it. Parking was quick and easy. Everything is within walking distance. Room was clean and well kept.

Great location!!

Location

Room didn't have working plumbing show tub combo wouldn't drain

Good staff, clean and nice. Hallways are dark.

great place and location

Your right by all the shops.

Great location!! Pleasant staff during check in and throughout stay.

Work space

Central location

Lovely hotel! Great location!

Nice and clean

Such a trendy, fun hotel. Staff so friendly. Location unbelievable.

Very cool hotel with cool artwork!

Great place to stay!

The check in process was easy. Room and bathroom were clean.

.

Nothing special. Lower floor rooms are loud. Not enough chargers and not TV in bedroom with suite option. Behind the times.

What an absolutely amazing experience. We had just gotten married and we stayed there on our honeymoon night and the night after. the staff Helen, Raven and Kenyon were wonderful and so accommodating. The hotel is absolutely gorgeous in the museum. Part alone makes it worth it. We were so lucky to come across a fashion show that was happening Saturday night on the second floor of the museum. This place is beautiful, diverse, and cultural. Could not have hoped for a better honeymoon/staycation after the stress of a wedding.

Valet service was underwhelming, they were either not around or off the clock often and they ended up parking my car on the street outside overnight for our 7AM departure. For $100 extra a night, the valet was really not worth it. I recommend staying here if you do not bring a car. The rooms are clean and spacious, the carpets and furnishings are modern and have recently been replaced in some areas. The hallways are a bit loud but otherwise the rooms were quiet. We were upgraded to a larger suite, but it was still quite small (to be expected downtown).

Elevators gave us constant trouble. Room cards would not work. Stressful and unnecessary

Amazing

Nice art focused hotel near Michigan avenue though it feels a bit worn. Breakfast menu at LURE very meager and costly for the place. Very small elevators and slow to get to rooms. Limited small work out space in basement kind of gloomy. It feels less like a 21c brand hotel than others

Very accommodating stay. Friendly staff. Aesthetically pleasing. Stayed at 21c Museum Hotel Chicago and loved it—beautiful art everywhere, modern rooms. The location made it easy to walk to everything. Definitely recommend!

The valet is very hardworking and front desk is very professional

Great stay!

This property is very cool and I appreciated the modern art museum on the second floor. Are you feature or a moderately priced hotel.

i dont think it was any special for the price. maybe location is good.

very expensive and the building is not the best. it isnt current for the price. TV Did not work and all you would get is sound. Called and they said they would send someone out. however it took to long and i cancelled the request because it was time to sleep.

Great location - beautiful - Fun art .

Nice hotel, starting to show some wear and tear. Showers are incredible.

Camera grande e moderna, con tutti i comfort necessari. La posizione dell'hotel è perfetta ideale per visitare la città comodamente a piedi. Hotel curato e pulito. Molto comodo anche il piccolo negozio di alimentari situato all'interno.

poco personale alla reception per check in e check out

Stay was ok. I found the street noise too much at times. Also please add ice buckets to the room. The refrigerator was warm and I asked for ice and just received a bag. What was I to do with that. It melted in the warm refrigerator and made a mess

Great price. Consider parking but it’s expensive all over town

It was a birthday trip for my son and this was his 1st time in Chicago. The staff was very friendly and courteous. They were very helpful in assisting with any questions or concerns that arose during my stay. I will be back next year.

Clean room