Holiday Inn Express - Sault Ste. Marie by IHG

The staff were very accommodating and friendly. The breakfast variety was great

Nothing

Location and breakfast and night auditor

“Dank”smell in elevators and stairwells On our 2nd night room was not made up and forgot new towels etc

Our room was as described, clean and comfortable. Breakfast was better than expected with lots of choices. It was busy, but the staff kept foods resupplied.

A small thing, but I think charging for parking is overkill.

早餐跟清洁方面都很不错。

电梯跟门口的清洁有待改进，因为有一股霉味。

Bon choix pour le déjeûner,plusieurs choix.lits tr;es propres.

Le jeune homme à la réception semblait au-dessus de ses affaires et avait un air assez hautain nous laissant sentir un peu niais ,ne trouvait pas notre réservation mais a quand même été poli.

J’ai trouvé que l’établissement manque de propreté. Les tapis des halls sont sales ainsi que celui de la chambre. Le mobilier était écorché un peu partout. La sale de bain n’était pas bien nettoyé. Le petit déjeuner, je m’en serais bien passé. Horrible. Des fausses saucisses, des galettes d’œuf. Crêpe et gaufres. Heureusement qui avait du gruau sans gluten et du yaourt.

Great spacious room!

Everything. Friendly, very clean, excellent help when asked for directions or restaurants.

This property feels every bit its age. While it has been renovated several times over the decades and the guest rooms reflect one of the newer Holiday Inn Express design standards, the hotel is fundamentally an aging building that appears to be struggling with maintenance. The biggest issue was cleanliness. My first room had extensive mold throughout the shower area. Mold like that does not develop overnight. It is the result of prolonged neglect. After requesting a different room, I found the second room had the same problem. At that point, it was obvious this was not an isolated housekeeping oversight but a property-wide maintenance issue. The mold also raises troubling questions about management. Guest rooms are supposed to be inspected after they are cleaned. Either the housekeepers are ignoring the problem, the supervisors responsible for inspecting the rooms are overlooking it, or management is aware of the issue and has chosen not to properly remediate it. None of those possibilities reflects well on the hotel. Besides the mold, other areas of the room were in poor condition. Furniture was scuffed, scratched and otherwise just worn-out. There was also signs of mildew. Some fixtures were rusted. Hairs were visible on flooring. IHG elite recognition was equally disappointing. Rather than being offered the standard choice of bonus points or a welcome amenity, I was invited to spin a prize wheel. The "prize" was a choice of junk-food snacks. It felt more like a gimmick than meaningful recognition of loyal IHG members. I had also requested a room on the highest floor, a basic preference that was ignored. Instead, I was assigned a ground-floor room overlooking the interior courtyard. The staff were courteous enough, but courtesy cannot compensate for poor housekeeping, inadequate maintenance, and a lack of attention to elite guests. Until ownership makes cleanliness and maintenance a genuine priority, I would look elsewhere when staying in Sault Ste. Marie.

It was clean and in a good location

The staff were very accomodating.

The breakfast was great

Location

The bed was too hard

We booked two rooms but separate floors. I have kids.

The staff were very helpful to accommodate me and the staff.

Bed bugs, stained mattress, smashed in wall by the door, absent manager. We stayed here for a night on June 22nd and had several severe issues. Upon arriving to our room we found that a massive gouge was taken out of the wall of our initial room (room 300). We went down to talk to staff who let us know that management was already aware of the state of the room, and we would not be billed for the damages. When we went to lay down that night my wife found a bed bug in the bed. After stripping the bed to the mattress, we found several more bugs and a massive stain. We came down straight to the staff who apologized profusely and got us sorted into an adjacent room. They advised us to speak to the manager in the morning. When the morning came, the manager was nowhere to be found by staff. The regular staff apologized for our stay, promised us a full refund in IHG points (never received), as well as bonus points. AVOID THIS PLACE.

Noisy room close to the lobby

Great value

Selection for breakfast good. Helpful staff. Comfortable bed.

Smell in lobby and lift was bad.

The staff is professional and welcoming. The environment is positive. Everything was good.

The breakfast was excellent we loved it. The was various of choices.

The bed was really high my mom of law could not climb the bed.

Good location Free breakfast free parking

All good no complaints

Wellness mit großem Innenpool, Hot tub und Sauna, dazu einen kleinen Fitnessraum. Nur ca. 150 m Luftlinie von der Waterfront (Kanal).

Frühstück war nur bedingt lecker…

Easy to find, parking was easy ( was there weekend though) Bed was comfortable Breakfast room was well set Room had a microwave 👍🏼

No phone charger on my side of the bed I did not like the fixed shower head

Parking was not free

Love visiting Canada. Accommodations where next door to our venue!!

Nothing

The location, next to GFL Gardens, and the very friendly front desk staff.

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The staff were polite & efficient at check in

Few towels and bathroom was tight

location was perfect for my needs and the staff was extremely friendly & rooms were clean & comfortable. Also the value is great for this motel.

it would be nice if there was a restaurant on site....

The location was amazing and our suite was huge and just what you need when travelling with a kid.

Pooh and sauna was amazing for this time of the year

Very clean, beautiful facilities

The pool towels are kept by the pool, which is a bit inconvenient when you are going down in a bathing suit

Location to mall and restaurants

Breakfast was good. Liked that it opened at 630 so we could get to the train station in time. Parking lot view, but we didn’t have much time.

Fair breakfast. No waffle maker. 🙁. Clean. Great staff.

Bed not that comfortable. Door didn’t fully shut without pulling it.

Location

They did not recognize the price I reserved the tools for through YOUR SITE Booking.com. Very frustrating. The only thing this site did for me was reserve the room. The difference was only $7.00, but this leaves worrying about the next booking if I ever use this site again.

great breakfast

check in and check out way too long

The breakfast was fine and better than expected, Fresh fruit and gluten free options, Thank You. the morning breakfast staff were friendly and supportive.

The pool was NOT open and that was a big disappointment ( 1st week of June). Parking spots were somewhat narrow for a pick-up truck. The main door was controlled by the check in desk and would ignore us occasionally when entering .

breakfast was very good both mornings. There was a problem with the television remote when we arrived, but maintenance fixed it right away.

parking was a problem the first night ( probably because there was a hockey game just across the street that night )

Lots of variety

Not a thing

Nice and clean hotel, staff are great

I left early and I did not enjoy the breakfast

N/A

Staff

I got an injury while swimming

Breakfast area was clean and had a good selection of breakfast items, hotel was very quiet, room was neat and clean.

Free laundry room

Charge for parking Card only vending machine

Food and restaurant

Clean parking

Was all right

The only thing we were upset with was the fan and heating system. Fans were very noisy so had a hard time sleeping. The heat was weird also. We couldn’t get it right for comfort.

Fan and heat system

We were on a road trip from Vancouver to Quebec. Holiday Inn Express – just a standard Holiday Inn Express. Friendly, spacious rooms, right in the city. Parking in front of the hotel. Highlight: view of the bridge from the Saint Marys River across to the USA.

At breakfast, there were only plastic cutlery and plastic cups, and the rest was also made of plastic or cardboard. The staff said that plastic and cardboard are more environmentally friendly than dishes that need to be washed. The breakfast selection was very limited.

Food, cleanliness, comfort

Parking somewhat limited

I had an amazing experience at this hotel. From the moment I arrived, everything exceeded my expectations. The sauna and jacuzzi were exceptionally clean and relaxing, offering a perfect way to unwind. The breakfast was good—not extraordinary, but definitely satisfying. The room was spotless, with no unpleasant odors, and everything felt fresh and well-maintained. Overall, the stay was perfect, and I would definitely recommend this hotel to anyone looking for comfort, cleanliness, and a relaxing atmosphere. They should be more than 2 stars Min.3 or 4

There was one small issue I’d like to mention: the parking fee was only $6 CAD, which is very reasonable, but it would have been better if they had informed me in advance that there would be a charge. Also, the final bill was slightly higher than my original booking, but after I called the hotel, they handled it professionally and resolved the issue quickly. We’re all human, and sometimes small mistakes happen — what matters most is how they’re handled, and in this case, the staff did a great job. I truly appreciate their service and would definitely stay here again.

A very nice place, excellent location with free parking, very clean, responsive staff, excellent breakfast.

Liked it all as it was described.

Close to the railroad and river front

Candy wrapper on floor, heard people talking in hall and as they passed the room.

Good location. Only one elevator to service many rooms. Ran out of breakfast items and did not have refills. Replaced towels and took garbage but did not make beds. No mention of the lack of housekeeping. Overall it was fine. Staff was great!

The hotel is nice, I would have rated it higher, except the last two times I’ve stayed the smell in the elevator is bad. The room was clean, check in was great, customer service was perfect.

The staff were all so pleasant and nice to talk with. They were very attentive and happily helped us. The bathroom was small but clean and the bed and pillows were quite comfortable. The parking lot was fine and the building in a safe neighborhood, also it was quite close to the train depot, the lock trips, the Bush Plane museum and across the street from the mall. So overall a great location and a good place to stay.

Convenient access to the Agawa Canyon train

Dinner was great - try the whitefish!

Decent size room. Good location. Parking on site. Helpful staff Bonus was the free laundry

The hotel had a bus group and we were all going to Agawa Railway Trip. We arrived at 6:30 for breakfast . There was no where to sit to eat as well as there was nothing left to eat by the time we got to the front of the line other than toast . Under those circumstances they should have had more food prepared at an earlier time. Very unorganized.

The breakfast served in the morning was actually not bad. The cleaning of the room was fine, but the smell from the shower curtains was very unpleasant. The parking lot felt a little small, and I felt that the various facilities were also worn out. In addition, there are various other accessible shopping malls nearby, and surrounding rings that feel safe.