The Woodlands Inn

We booked our reservation through TripAdvisor on November 12, for one night on November 24th. When we got there the entire street was without power. There were at least 5 employees of the hotel in the lobby and they told us they couldn’t check us in or issue keys. The power wasn’t going to be restored until after 11:00 pm so we asked about a refund and were told it wouldn’t be a problem. When you call now, no one answers. Neither our bank card or TripAdvisor can get them to approve our refund. Stay away from this business! Not professional or trustworthy.

Had a wonderful experience at the woodlands. The staff was amazing. The restaurants were great. The property was very clean and well kept. The grounds are beautiful. The room was immaculate. Very quiet. The price was great. It was in the perfect location for what we were doing. Very close to seven tubs recreation area which is great for hiking and very close to the casino which is awesome for some night time adult fun. It was just about the perfect getaway. Oh and very dog friendly.

Old school feel loved our room with the stream view

Dated

no coffee or creamer!!!! My room had a coffee maker but no coffee. Lobby had limited coffee and NO creamer.

The only thing we liked was the on-sight Shogun restaurant

This place was disgusting. As soon as we opened the door to our room it smelled so bad. It smelled like a combination of mildew and stale cigarettes. My perfect description is a drug hotel. Everything about it was sketchy. It was so bad we didn’t even stay the night. We were afraid to sleep on the beds because of how dirty everything was. We decided to leave check out early and drive home.

Indoor pool and clean.

Always fun at woodlands!! Close to casino and 3 bars to hang out at

Guests staying should not have to pay extra for the band

Love having everything right there, the sushi restaurant is good and so it the bar and bistro. The property is just lovely. We were seeing at the FM Kirby Center so the location is perfect! Close to 7 Tubs to if you want to take a nice walk and enjoy nature. The front desk staff was very nice and efficient.

It's very noisy at night. Lots of drunks and barking dogs. Saturday night was the worst, Sunday not as bad. I am wondering if the tower rooms are more quiet. Room was missing some basics like a bath mat and a luggage rack, nothing major but little things make a difference.

Location

Our room was next to the nightclub so we heard loud music until 2am. We were never made aware of the room location near the club!

Nothing

Beds are horrible, staff at front desk extremely rude and had no clue about what the hotel restaurant hours were, etc.

Haven't even been there yet and already having problems with reservation. Front Desk and Other phones Not working. When I do get a person I am given different answers about price, ect. All in all the Experience has Not been nice . I Will stay there Only because the event I am going to Is There but this will be the One and Only Visit. No one seems to Know the correct information and no one tells you Everything.

Needs to be updated.

Old

Friendly staff and great breakfast

Needs updating: This was my second visit at this location, and things were falling apart on both visits. Water stains on ceiling from heating and cooling system leaking. Mold on the ceiling in the bathroom. Sink water was brown

The staff is super friendly.

The bed could be a little bit more comfortable.

View

The room was nice/clean. Bed comfortable. Breakfast was great. One of the staff members was kind enough to offer to take me to the airport himself when there was an issue with the shuttle. I declined due to not being comfortable with that option and took an uber, but it was a nice gesture.

I was expecting to be able to utilize the free airport shuttle. At Friday check in, the front desk employee told me to let the front desk know 30min before I had to leave and they will find a maintenance staff to shuttle me to the airport. But the next morning, I was told that they don’t have normal maintenance staff available for shuttles on the weekend and they were surprised when I asked about it, suggesting that it should have been pre-approved.

The one elevator in the 9 floor tower had a screeching, grinding noise when in use, to the point of feeling the vibrations in the walls of our rooms. WE DID NOT FEEL SAFE!! Front desk said they knew elevator was not working properly and were "waiting" for someone to come and fix it. Rooms were small and dingy, the clientele was young and disrespectful in common areas and the hotel needs an overhaul. We immediately checked out - never stayed there - and booked a fabulous place right down the road.

do not stay here. elevator unsafe rooms not clean hotel needs overhaul checked in and out immediately clientele disrespectful

Disappointing Stay Due to Staffing Issues, Poor Maintenance, and Lack of Guest Services… Our recent stay at the Woodlands Inn was unfortunately quite underwhelming. There were multiple issues throughout our visit that made the experience frustrating and far from relaxing. First and foremost, the hotel was clearly understaffed. From Thursday through Sunday, the bar and eatery were consistently closed despite posted operating hours. Each time we attempted to visit the interior bar, it was closed. "Crescendos," which was advertised as open for food, only operated once during our entire stay. It was evident that the hotel prioritized staffing for catering events over the needs of overnight guests. Housekeeping was also not attentive. On the second day of our stay, our room was not serviced, and we had to specifically request clean towels as none were brought to our room. This lack of basic service was disappointing. Maintenance issues further added to our concerns. The elevator was in extremely poor condition, making a loud, unsettling metal-on-metal noise that resembled a rocket launch. It was so bad that we chose to take the stairs. Unfortunately, our room was located next to the elevator shaft, and the constant noise made it nearly impossible to sleep. When we brought this to staff attention, we were told it wasn’t a priority and that someone would be out to look at it the following Tuesday—well after our departure. To add to the list, the ice machines and soda machines were broken throughout the hotel, which only reinforced the feeling of neglect. While we understand that staffing challenges can occur, the lack of communication, minimal guest services, and ongoing maintenance issues made our stay disappointing. We hope management takes these concerns seriously and works to improve conditions for future guests.

Hotel was clean and Breakfast wasn't bad!

Elevator made lots of unpleasant noises! Room said it had a patio but didn't!

Friendly and helpful staff. Comfy room

the property itself has a beautiful stream running behind it, which adds a lovely natural touch. And truly, the best part of this hotel is the staff, everyone we met was attentive, friendly, and eager to help.

The hotel has a lot of potential, but it really needs an urgent update. Unfortunately, our experience was disappointing. The entire hotel had a noticeable mildew smell and wasn’t very clean. There was no elevator access to our room, so we had to carry all our luggage up to the second floor, which was inconvenient. The website mentioned EV charging, but in reality, all they had was a 220V socket outside, no charging cables provided. The pool wasn’t inviting either, with a strange foam floating on the surface. There are a few restaurants on-site, but the options were limited to pizza and finger foods. There’s also a Japanese restaurant that looked very nice, though we didn’t get the chance to try it. Breakfast was standard, nothing special, but fine. With some deep cleaning, maintenance, and updates, this place could be amazing. But as it stands now, it just doesn’t live up to its potential.

I love the scenery around and throughout the resort.

The pool area could use some TLC, and by the end of our stay the water was a tint of tan🤮 Since kids are welcome there around be a game room added.

The staff. They were pleasant.

There was never coffee in lobby, the pool was so dirty you couldn't see the bottom of it. The halls smelled like wet moldy rugs. The staircase were all leaking and no signs of wet when slippery. Bathtub was dirty.

La vista

Que no todas las TV tiene acceso a aplicaciones para ver películas

Comfortable bed, clean, great breakfast. Will definitely be back!

N/A

Peaceful and quite

House keepers didn’t clean my room or bathroom..breakfast wasn’t great .. same food

Close to the Casino that’s about it.

It was filthy and it has gone down year after year. We have been going for 19 years for our anniversary since it only an hour and a half away and it’s close to the casino.

The location was fantastic. We wish it was a little further off the main road, but everything about it was a great stay

Breakfast was plentiful and free, the location was so nice, and the vibes were just relaxing. Definitely a getaway that’s nice if you want to go away for a little bit

I personally couldn’t find anything wrong with my stay. It was just perfect. The nightclub cover fee kinda sucks, but it’s reasonable.

Easy check in and out

TVs not working on football weekend. Room was muggy. No food being served at lunch time and all the TVs were out due to Wi-Fi

Friendly staff. Great restaurants. Comfortable bed. Nice setting. Everything worked. No problems.

Southern hospitality way up north. Loved everything.

The river view

Na

Was the beautiful scenery! We loved the balcony view, very relaxing and beautiful view!

Wi-Fi didn't work, I connected to it 3 times and it didn't work.

Property was dated and in declining condition. The outdoor swimming pool, and the jacuzzi areas were shutdown and not in a useable condition. The indoor pool was found to be in very poor condition as well. The rooms were subpar with stained flooring and awful beds. Overall condition of common areas was dated and less than desirable. This property was not found to be even close to the way it is marketed and advertised. The pros of this facility include the staff and employees of the resort. They were extremely hard working and doing the best they can with the building. They did their jobs well and with a friendly smile. The food purchased during our stay including breakfast was excellent and worth the price. Overall the facilities need an extensive renovation and attention to declining condition of the amenities. We experienced an issue with a toilet fixture running over in the middle of the night in which the front desk attendant and employee provided towels and a garbage bag and asked we clean up the water and set the bag outside.

Stayed here for a family reunion. The woman who check us in was wonderful. Even though she was juggling what looked like a wedding young people she took the time to make sure we had everything we needed. I wish I got her name but she was tops in my book!

It was very nice

I enjoy the groomed and quiet scenic GMproperty. The staff is personable and professional! I usually stay there every couple of weeks to relax and rewind. Their complimentary breakfast is fantastic! Always elated to return to the Woodlands for any length stay!

Besides giving me the wrong room, I couldn't complain.

The location, specially the outside area.

Gym was not available due to repairs. There was not WiFi. Staff (John) was very rude and unfriendly.

Wifi not working l

Great breakfast

I loved walking the grounds at night under the moon with all the beautiful lights all around the property…. We had a streamside room and it was absolutely gorgeous…. Breakfast was wonderful.

We love the streamside room that we had. Having our own private balcony to sit out on and listen to the stream bubble was so relaxing. The breakfast had a decent amount of options. We were also within just a few miles of shopping options and some really nice nature parks.

IT WAS OK

THE BREAKFAST WAS OK THE POOL NEEDS SOME WORK THE OUSTIDE DOOR TO THE ROOM WERE SO OLD I HAD A WOMEN NEXT DOOR TO ME HELP ME CLOSE THE DOOR BECAUSE IT WAS NOT CLOSING THE BATHRROM NEEDS SOME SERIOUS RENOVATIONS DONE THE WHOLE PLACE NEEDS TO BE FIXED THE GROUNDS ARE NICE BUT THATS IT THERE WAS BLUE TARP ON THE ROOF IT JUIST NEEDS SERIOUS WORK!!!!!

The pool and staff are great, and great breakfast too!

No wifi at the moment.

Great

No dinner

Two pools

We always enjoy staying here

The bathroom wasn't completely cleaned, and the bed was uncomfortable.

The location was good.

The place is in dire need of renovation and repairs.

The lower level rooms are very damp, with an awful view outside the window and under ground level. For this price range it is definitely not worth it.

I could not sleep in my room . #147. The club music was loud . The exit door from the club area was next to my room . Everytime the door opened , I’d hear the booming club music and the loud voices of patrons . Even w the door closed you could hear the music and feel the vibration from the club . This went on till 2 am on. Saturday . If I got a room a distance from the club , I would find staying at the facility to be ok .

The music and vibration from the club could be heard and felt in my room #147 until 2 am. I could not sleep until after 2 am . I have second thoughts about booking the Woodland Inn because of this . Night manager told me he could not do anything about this . I wish there was a disclosure about club noise being audible this kind of room so I did not book it on the site .

Clean room, great staff, had an amazing time, will definitely go there again

Wi-fi was out for the weekend. Fitness center closed. Printer not working to print a receipt. On the plus side. Staff is very helpful especially the person who runs the breakfast center. Room was clean and in good shape.

We stayed here for a quick overnight on our way up to Niagara Falls. While this hotel is a bit dated and could probably use an upgrade, the stay was pleasant. I have to say that a friendly staff goes a very long way and I don’t think you could find a much nicer staff. From check-in, to the bar at night, to breakfast in the morning, to check out, everyone we encountered was extremely friendly and went out of their way to make your stay comfortable. The room itself was nice enough. Just a little old and rundown. Shower was good and had plenty of water pressure. Plenty of choices at the breakfast buffet. There are a couple of bars that stay open late at night that are part of the hotel. You don’t have to even walk outside to get to them. Overall I’d recommend the hotel.

There were beautiful views. Both restaurants were convenient and tasty. Enjoyed their happy hour. The room was spacious and comfortable. There was plenty to do nearby.

There were stairs everywhere with no ramps. The brick oven pizza restaurant was disappointing because their menu was limited to pizza only rather than their full menu. It was a very long walk from either restaurant to a restroom.

Nice variety of things to do and places to grab food or a drink.

The room was definitely not worth the price we paid. The ac unit was so loud we couldn’t watch TV in the room. Shower-head was less than average…despite the write up saying “rain style shower” NO COFFEE in the room or reception all weekend. Only available in the Crecenzos restaurant in the morning…which was also on the other side of the property. The website (their own website) says 2 complimentary bottles of water, but there was none and when we asked the kid at the desk says “ we don’t do that anymore”. Outdoor pool is definitely NOT heated. If there’s a wedding, apparently you can’t go to the on the rocks bar. Wi-Fi was out for a long period of time the first day and several hours the second day. Asked a manager to call us (twice) and still haven’t heard from anyone.

Like the courtyard with trees and a small stream

The bartenders where nice n did a good job

All vending machines were empty no tv at the place , the WiFi was out

We stayed in a room where the toilet paper holder fell off the wall only to be followed with the shower handle falling off. We asked for a different room at 10am when only half the rooms were occupied. If they switched our room and fixed the issues prior to people coming there would not be a problem for new guests. The manager refused. The bed was so sunken in that you rolled to the center. We were placed in a room near one of the bars and the music kept us awake until after 2am. We went to the casino and called for the courtesy shuttle. We called three times during a 45 minute wait and was told each time it was on its way. We Ubered back and found that the shuttle never left. There was no band on Friday except for a private party. This is not the Woodlands of years ago. It has gone straight downhill.

This property was everything it claimed to be , the staff was all amazing and super nice. This is our 2nd time going there amd we will be returning whenever we can again

DO NOT GO HERE VERY SCARY PLACE-NO MANAGERS OR SECURITY ON DUTY THIS PLACE IS DISGUSTING!!!!!! On Sunday August 24, 2025, at breakfast I was verbally assaulted and threaten with bodily harm by another guest. I was being called a pedophile over, and over again at breakfast for wearing a shirt of our President. This guest threatened me with bodily harm. I left my breakfast and along with my husband went to see the manager about checking out, NO MANAGER ON DUTY NO SECURITY. I was crying and shaking and the Man behind the desk told me to CALM DOWN!! are you kidding me. We waited 1/2 no manager, we gathered our things and about a 1/2 hour later, still no manager, no apology NOTHING. I advised the man behind the desk I wanted a full refund, he assured me that would be taken care of, as of today, no refund, no call from management. I contacted the bank and filed a dispute. IF THAT IS NOT BAD ENOUGHT when we checked in we went to the bar for a drinks, the women behind the bar was 70ished, she overwhelmed and could not handle the 8 people at the bar. As I was speaking to my husband she chimed in that she "was doing the best she can" I said ok, I was just talking to me husband. This bar had NO A/C, NO COOK, NO MUSIC. EVERYTHING WAS DOWN AND THE COOK CALLED OUT. WENT TO THE OUTSIDE BAR, NO BARTENDER, BUT $1000.00 OF DOLLARS WORHT OF ALCHOL LEFT OUT AND UN-ATTENED. THE PLACE IS OLD, RUN DOWN AND SEEDY AS HELL! THE PICTURES LOOK NOTHING LIKE THIS PLACE. I HAD TO GIVE 1 STAR BUT ITS NOT

The location was good for getting to parks and the downtown. Was overall clean and had a good breakfast buffet. Although felt a little outdated, it was well kept.

Excellent

Swimming pools not clean, WiFi not working, small rooms but great customer service, great staff, good food, nice breakfast and delicious pizza. Good location near seven tubes.

The personal are so kind and helpful. The place is quiet and has a lot of nature. Love it!!

Nothing.

There are bars in this place. Drunk people stumbling around. The parking lot had people creeping around our truck and trailer. And to top it off, we had to kick trash out of our path.

The scenery, the club, the stream/river,

Tower room was extremely small and AC was loud but the fact that there was a coffee maker, mini fridge and microwave totally made it worth it

I stay at the Woodlands a few times a year as my son goes to college locally and I live in NH. It’s the best spot by far!

Las áreas naturales y los restaurantes

El área de la piscina está muy descuidada

So good

Carpet floor needs to vacuum in the corners

Everything

Everything was wonderful and staff was very helpful

Indoor pool is the best. We had a Streamside room and the view was beautiful. Our first night stay there was a child going door to door knocking near midnight. And our room key did not work on day two and we were booked for two nights. We came back from the pool and were locked out; the front desk was not close- so that was bothersome to go back to get our room key reactivated.