Hilton Garden Inn Wilkes-Barre

Breakfast was nice. Nothing nothing but very efficient .

Doors to the room are difficult to open

Modern decor and soring

Property exceeded our expectations

Clean, upgraded, polite customer service, close to many things, bar and food

Nothing

The staff was amazing

The room had a mildew smell to it

Location could not be beat.

The carpeting around the bed needed cleaning. I had a unique perspective because I do yoga when I travel so being on the floor can be telling.

The hotel staff was amazing. My room was ready a full hour and a half before check in. The facilities were freshly cleaned. My room had a spot that had been painted, and it looked perfect. I can’t say enough good things about this stay. A huge improvement over my last few stays, and Hilton really won me over this time.

Laubicacion, la comodidad

Location was excellent and staff were helpful and pleasant. The place was clean. Did not eat breakfast but did have a nightcap at the bar. y

Met all expectations. Would like to have had my points added to my Hilton Honors account which does not appear that happened.

L amabilité du personnel, la propreté de la chambre, salle grandeur aussi. Tout est spacieux, conçu pour le voyageur. Superbe restaurant de l' hotel à côté. Petit dejeuner tres bon , ce qui est rare dans les hôtels aux USA Excellent hotel à recommander pour une nuit de voyage car juste à la sortie d' autoroute , mais classe et raffiné!

Everything!

N/A

The location was great. Close to the highway and lots of restaurants.

My room was not very clean. Tables were not wiped down, stuff left in the refrigerator, and the blankets didnt smell too good.

Cleaning was exceptionally great & for he staff was friendly

N/a

The staff was very pleasant. The place was clean. The bed was comfortable.

While they have things like a coffee maker and fridge there were no napkins or paper towels to clean up with if you made a mess.

Location

Clean

Location

Everything especially the breakfast being served that was different and special 🦋

It’s close to Walmart

There was nothing I didn’t like

Everything was lovely

Only had one toilet paper could have 2

Very clean, quiet nicely decorated. Also liked the location, it was close to a lot of restaurants and stores in easy access off the highway.

The breakfast. I feel like it should be included with the cost of the stay.

Very noisy expected more

Location, comfortable room

Breakfast on but not great

We spent one night at the Hilton Garden Inn in Wilkes Barre. It had everything we needed. The room was clean and comfortable. The staff was friendly. It was located just a few blocks off the highway. The breakfast (extra cost) was a combination of made to order along with cereal, fruit, yogurt, juice, etc and was a great way to start the day. It was more expensive than others, but after a bad roadside hotel experience a couple of years ago, this was a breath of fresh air and worth the added expense.

The employees were above and beyond friendly. The room was clean and comfortable.

L’hôtel était propre, à proximité d’un supermarché et d’autres commerces et restaurants. Le matériel est récent et confortable.

Le personnel a oublié de faire notre chambre une fois. Nous les avons alerté vers 16h et à notre retour ils était bien passés, mais la propreté n’avait pas été correctement faite et le lit n’avait pas été fait…

Everyone was very polite

I have no dislike

The location is excellent.

The cleaning staff for the third time in a year failed to have my room ready by check in or shortly after. As a Hilton honors member I’d selected my room the day before, and they still didn’t have it ready by 3:15 (check in is at 3). Then they said I’d have to wait at least another hour for them to do it. What good is choosing a room if the cleaning staff doesn’t clean those rooms first knowing they’re booked? To top it off they’d had two entire floors blocked off so the front desk couldn’t assign them despite it being four hours after check out. Which is literally half the hotel. Then I was told oh they’re shirt handed. Last time it was nonsense about the one cleaning member having a baby while on the clock, and I forget the excuse the time before that.

Location, spacious room

Room would have been more comfortable with a small sofa or love seat instead of just one cushioned chair.

Everything

I enjoyed my stay there

Clean, centrally located, spacious rooms, and great staff and breakfast.

The cheap table in front of the pull out sofa.

This was an overnight stay while traveling north. Despite being full, it was quiet in the room. The room was updated and clean. The bed was too firm for me, but was okay for one night. We didn’t have breakfast here; there was a Starbucks close by that we stopped at on our way out. We would stay here again.

Convenient area

The breakfast was not free, and was sit down, to order. That's a problem for travelers who need to get on the road. The bed was not good for side sleepers. Otherwise, the room was clean, staff friendly and hotel centrally located.

Bed was horrible - not good for side sleepers. Hard, no cushion.

It was centrally located and 10 minutes from the sold out casino

The pool and drive in are in terrible condition

I was disappointed the breakfast had an additional cost and was not included in rate quoted and booked online

Room 224 had toe nail clippings on the bathroom floor. The two large plants by the front entrance were dead.

Very comfortable very spacious beds were comfy very clean pool and hot tub was very clean and nice staff was very nice very welcoming

There was nothing I didn't like about this place

Good central location.

This hotel was one of the more expensive in the area and was beat up. Chips in the tub, rusted shower drain, chipped paint in the room and common spaces.

The facility is amazing and the staff.

Staff very friendly.

Pay Hilton price for a nice clean room. Compared to Comfort Inn and Suites, the later offers same quality room, friendly staff, free breakfast. Hilton charged $50 pet fee for 2 nights. At Comfort there has been either $20 fee or no fee for 2 night stay. Hilton price isn't worth it.

The location is perfect

REcommended.

I chose not to eat breakfast at the hotel since you have to pay for it.

I wish that the dinner menu was more expansive. I chose to eat elsewhere because of the limited menu options.

I actually live in the area but my sister (who lives out of the area) and I saw a show at the Kirby Center and decided to get a hotel to level up the experience and to make it easier to Uber to and from the show. I chose this hotel for the location and my sister had stayed there before and liked it. I liked that you can walk across the parking lot to Starbucks and other restaurants. My sister and I ate at Miller's Ale House, which was open late, and just walked back to the hotel. We only stayed one night and didn't take advantage of some of the other things the hotel had to offer, but everything we experienced was great. The time before that my sister stayed there, they had drinks at the bar and had a great experience with the bartender, as well.

I expected it to be cheaper (Wilkes Barre in January) but I think there was an event going on at the Arena across the street, which probably made prices go up.

Comfortable, clean, nice restaurant, friendly staff, convenient location right off I 81. All the necessary amenities.

I didn’t have breakfast at the hotel, but my family members did have breakfast, but was not happy with the meal, the set up was appetizing, the overall area was clean, service was good, friendly atmosphere, food needs improvement , the was plenty of restaurants and other business in the area, everything was close by. Calm and peaceful surroundings

Food was not good at the hotel restaurant, and they said I could pay with cash, when I checked out, but the lady refused to except my cash even though I had exact cash amount, unfortunately the guy wasn’t there, who said I could use cash at checkout. There was no help with luggage, we had to get the luggage carrier ourselves and bring it back down when we were done, otherwise it was a nice place to stay clean and quiet. Peaceful and relaxing

Localización

Iluminación habitación . Muy poca

The location of the hotel to the event my mom attended the night of our stay.

I had major issues at check-in. The gentleman working the desk first wouldn’t give me the room I’d selected the night before despite it being an hour after check-in time. Then he told me there were zero rooms with two queen beds available. After I questioned it he tried moving me from the fourth floor to the second floor. I explained why I wanted the fourth floor, and magically after wasting five plus minutes of my time he put us in a different room on the fourth floor. The room wasn’t very good though as the fan kept making horrible noise all night long and made it almost impossible to sleep. Not what a silver Hilton Honors member should get.

Very clean. Friendly staff. Safe setting

Would have line fuller pillows on the bed

Location for visit.

Smoking at the entrance was allowed.

Location

Pricy to not include breakfast

Room was clean

This hotel is like a new hotel. Very clean, all systems work well and quietly. The fan in the heating/cooling system can be set to run continuously. Staff were responsive to my request to place anniversary flowers ordered from a local florist into the room prior to our arrival. The desk clerk Shelia seemed excited to help us have a great hotel experience . She even gave us vouchers for free breakfast to celebrate our anniversary. An unusually nice hotel and great treatment by all employees we encountered. I have stayed in many Hilton/ Hampton hotels and this ranks with the very best. I highly recommend this hotel.

Easy access to interstate and lots of restaurants and shopping nearby. Lovely property.

Had to go out of the way to ask for new towels and things, stayed there for 3 days staff never checked in to ask if we needed anything or come in to clean like they say they do.

It was conveniently located right off the highway. The staff was very helpful and accommodating with our late arrival.

Nothing.

Great!

Great place to stay… and breakfast was great!

If you are traveling on I-81 or have business in Wilkes-Barre, this is probably the best hotel. We've stayed at Moghen Sun several times and the resort fees are just a ripoff. This hotel is well staffed by competent people, the rooms have recently been renovated and you'll get a good nights sleep here. The location is the best in this area: just off the interstate with plenty of restaurants and store within walking distance Took a star off because the ice maker on our floor was broken.

It was clean and quiet and the staff was nice. Great parking lot.

Check out staff refused to issue a zero bill for incidentials.

Location and staff were excellent!

Clean room staff good breakfast

Excellent in all ways!

Decent Hilton Garden Inn but we’ve stayed at far nicer HGI’s. 4 night stay without room service. Guests should not be expected to empty the 2 trash baskets.

The room was very clean, many places to eat in walking distance. The pool and hot tub were very clean. Outdoor seating on patio was nice along with a fire pit, very relaxing. Only complaint was having a room next to a pet owner, especially a joining room, could hear barking when the dog was left alone. I knew pets were welcome but maybe have different floors for people with pets.

The hotel is clean, nicely furnished, and the beds are comfortable. However, the staff is the best thing about this hotel. They are capable, thoughtful, cheerful, and kind. Maria, in the restaurant, went above and beyond to make sure everyone had a good meal.

Clean, quiet and safe. Staff is friendly and helpful.

For the price breakfast should be included

I attempted to make a reservation with the gentleman I don't remember his name but it started with a w, who was very unpleasant