NH Johannesburg Sandton

The chef is great! His scrambled egg with spring onions felt like a burst of Summer in my mouth! Best breakfast ever!

Always great coming back to this hotel

Bel hôtel

Luxury and friendly staff

Nothing

Welcoming and efficiency of Reception. It was outstanding. Room was large and comfortable. Bathroom was amazing. Internet was simple and fast.

The waiters in the restaurant. They discriminate people by race.

Parfait

Everything was perfect

Nothing

The breakfast and tranquility comfortable beds

Booked 2 rooms next to each other but hotel was fully cooked so 1 room was on 5 floor and other on 6 floor..

Good service and friendly staff

The fact that it’s central in Sandton.

Housekeeping and receptionists that worked night shift during my stay. They kept referring me and not assisting. For a place that’s 5 star,everything was below par to be honest including the breakfast. There was also no water in the room on both nights. They charge R60 for a room service tray. I also ordered a drink the following night and the “tray” was more expensive than my drink. The concierge team is amazing

From check in to check out the staff treated us like Royalty

To leave

El desayuno es bastante malo. Un melon totalmente pepino, una piña mal cortada y dura y una papaya pasada. El señor de las tortillas no ha visto una tortilla en su vida, te hace una especie de revuelto raro. Del pan, ni hablamos. O sea, indigno de un hotel de este nivel.

Que me cobraron mas de lo que me salia en la web. Eso de pagar en destino en este caso es un timo. Le pedimos un late check out ...y nos dieron 1 hora!!!

Bem localizado, tem van para levar ao shopping e à estação de metrô que vem do aeroporto, cafe da manhã bem diversificado, funcionarios bastante solícitos e atentos, quarto amplo e silencioso

O quarto está um pouco velho, mas nada que atrapalhe

Nice, well located hotel. Great outdoor area and pool

Noisy construction

This hotel gave me an out of this world experience. The staff are the friendliest people I have ever noticed/. As soon as I sat down for my breakfast, I had someone asking me what hot beverage I would love, within a space of 10 minutes, I had 5 of the staff asking and that the is what I call excellent service. We had a problem with the TV where one cable was accidently plugged out and I wasn't aware of it, I made a call to reception, and withing 5 minutes I had a technician help me. Great venue indeed

I had the best experience at NH hotel, the staff were kind, services were top notch and yes, I can’t leave without talking about how professional and kind Katlego ( not sure of the spelling of her name) was to me. The thing that I enjoyed the most was the free shuttle drive from the hotel to the Nelson Mandela Square and from the hotel to my work place, this was a service available for everyone in the hotel and free of charge too. The drivers too were soo professional and amazing Wish to come back another time

We went for a birthday breakfast and Tshepiso organized a special birthday treat for the birthday gal which is highly appreciated, Service was excellent

It was in a great location

Review Unfortunately, our stay was quite disappointing from start to finish. I initially booked through Booking.com and selected the “pay at the property” option. The total shown when I booked was approximately R5,000 including breakfast, but when we arrived, we were told the amount was R6,778, which was a significant and unexpected difference. I had specifically booked a couples room, but we were initially given a room with two separate single beds. We requested that the beds be joined or that we be moved to a suitable couples room. We were then moved to a disabled-accessible room, which was not suitable for us. The bathroom was particularly difficult to use, with the toilet positioned awkwardly and the shower having very limited space and not being properly set up for a comfortable shower. The room itself also had windows that could be opened, which raised concerns about privacy and security. The bed was old, extremely squeaky, and uncomfortable, making it difficult to get a good night’s sleep. The room was also a connecting/joint room, which added to the lack of privacy. After we were moved to the new room, we were not given room key cards, which was very inconvenient. There was also poor communication regarding breakfast, as our room information was not properly updated, causing further confusion. Overall, the experience did not match what we expected based on the booking, particularly considering the amount we ended up paying. The accommodation and service need significant improvement, especially when it comes to accurate pricing, room allocation, communication, and basic guest comfort.

Great atmosphere and nice rooms.

Everyone was really helpful. Especially Ms Kwazi, Ms Valencia… everyone! The Sotho supervisor… amazing!

Wonderful, very good food and service. Remarkable kind and professional Smoza.

I had a wonderful time at the pool .. the pool counter official was wonderful. Keep it up HLOKOMELO. Your customer care is 10/10. Hope to see you soon . On the other note , the hotel was clean and clean again.. well done to the whole NH team and management. ❤️

Server Liyanda And Lady Mapule dis great work. Very polite and made us feel at home: Sincerely Joel Sevilla

It was great I really enjoyed Yyyy

Nomakhosi, Sanele, Makhaya, and the rest of the staff here at NH were exceptional. This was some of the best hospitality you can possibly receive. They make you feel like family. This was a 10/10 experience.

Nice place, the hosppitality is excellent. I would also like to thank everyone at the restauranat for welciming me with a smile.,. Good service by Andile at the Restaurant who made sure that the dinner exceeds the expectation.

Andile was just an awesome lady who gave us excellent serve

Was a good stay and the property was clean and the staffs were great. Special thanks to Flora and Tiara to make the morning great

Loved the food, staff and the rooms…. Had a great experience with Hlokomelo , she was so friendly and helpful

Breakfast was good

Great staff, comfy beds, amazing cafe!!

Friendly and efficient staff

Everything was delicious and I plan on eating here every night I AM here.

Excellent as always and the employees very friendly i liked very much Flora

Clean, spacious, quiet

Nothing

The NH was a nice stay. We were only here for a short time, but it was nice nonetheless. Everyone was so friendly.

Chef Frank and Flora took care of me at the breakfast. Trust the chef, best omelet I have ever had.

Hotel is close to the mall and Nelson Mandela Square. The complementary shuttle service to and from the mall made everything so much easier. Wonderful breakfast with a couple of options to choose from. All the essentials were in the room- iron, blower, teas etc

Excellent stay good breakfast and meals. Room were clean and services are excellent. Welcoming concierge and shuttle service

Room and shower very neat and comfortable.

Staff were exceptional, special thank you to Lunga!!

We were her for a short period but the staff has been amazing especially Betty Mahlangu was absolutely amazing. She was friendly, accommodating and exceptionally helpfully. We will definitely be back because of her.

The noise was unbearable couldn’t rest properly

Formal Complaint – Unacceptable Stay at NH Hotel Sandton I am writing to formally express my disappointment regarding the unacceptable experience my husband and I had during our stay at NH Hotel Sandton on the night of 31 July, which was meant to be a special celebration for our anniversary. At approximately 7:00 a.m. on Saturday morning, we were abruptly woken by extremely loud construction noise. The noise was so severe that it genuinely sounded as though the building was collapsing. I woke up screaming and had to wake my husband. The sound was comparable to having our heads inside a washing machine running at full speed and continued relentlessly until we checked out. We contacted reception three times requesting that a manager come to our room. It was only after my husband became understandably frustrated that Pierre, the duty manager, eventually attended to us. By that stage, I had developed a severe headache, became dizzy, and started vomiting due to the constant noise. I have multiple video recordings from our room that clearly demonstrate how excessive the noise was. Even with the television on, the construction noise completely overpowered everything. Pierre advised that there was nothing he could do because higher management had authorised the construction work. He further stated that he would discuss the matter with the General Manager on Monday and personally contact us. To date, no one has contacted us, forcing us once again to chase the hotel for assistance. The disturbance was not limited to our room. The same unbearable noise could be heard throughout the hotel, including in the breakfast area, making it impossible to enjoy what should have been a relaxing anniversary morning. I was so unwell that I could barely eat breakfast. What is most concerning is that we contacted the hotel twice before making our reservation to enquire about pricing and our stay.

Formal Complaint – Unacceptable Stay at NH Hotel Sandton I am writing to formally express my disappointment regarding the unacceptable experience my husband and I had during our stay at NH Hotel Sandton on the night of 31 July, which was meant to be a special celebration for our anniversary. At approximately 7:00 a.m. on Saturday morning, we were abruptly woken by extremely loud construction noise. The noise was so severe that it genuinely sounded as though the building was collapsing. I woke up screaming and had to wake my husband. The sound was comparable to having our heads inside a washing machine running at full speed and continued relentlessly until we checked out. We contacted reception three times requesting that a manager come to our room. It was only after my husband became understandably frustrated that Pierre, the duty manager, eventually attended to us. By that stage, I had developed a severe headache, became dizzy, and started vomiting due to the constant noise. I have multiple video recordings from our room that clearly demonstrate how excessive the noise was. Even with the television on, the construction noise completely overpowered everything. Pierre advised that there was nothing he could do because higher management had authorised the construction work. He further stated that he would discuss the matter with the General Manager on Monday and personally contact us. To date, no one has contacted us, forcing us once again to chase the hotel for assistance. The disturbance was not limited to our room. The same unbearable noise could be heard throughout the hotel, including in the breakfast area, making it impossible to enjoy what should have been a relaxing anniversary morning. I was so unwell that I could barely eat breakfast. What is most concerning is that we contacted the hotel twice before making our reservation to enquire about pricing and our stay. At no stage were we informed that major construction work would be taking place during our visit. Had we been made aware of this, we would never have booked the hotel for such an important occasion. It is completely unacceptable to accommodate paying guests under these conditions without prior disclosure. This demonstrates a serious lack of consideration for your guests and falls far below the standard expected of a hotel of this calibre. This was, without question, the worst hotel experience we have ever had. Our anniversary was completely ruined, and we believe the hotel failed in its duty to provide a comfortable and peaceful environment or to communicate known disruptions before accepting our booking. I request that this matter be investigated as a priority and that we receive a formal response addressing: * Why guests were not informed of the extensive construction before booking. * Why rooms continued to be sold despite the excessive noise levels. * Why the promised follow-up from management never took place. * What resolution or compensation NH Hotel Sandton intends to offer for the distress, inconvenience, and ruined anniversary we experienced. I look forward to your urgent response.

Stayed at this hotel for 1 night and must say i was pleasantly impressed the staff was friendly they rooms are nice and clean staff is efficient and friendly even if the get into the lift they will greet you and be friendly

Betutg was amazing at the bar; off the menu cocktails and you have to try her special if you like something strong! She is a gem of the staff. Give her a promotion!

Great service, kutlwano the hostess was great and very kind.

We got the best and great service from kutlwano the hostess.

I have no complaints, thank you to everyone, from the kitchen to waiter to the front office to housekeeping I mean every NH Staff, I had a great experience that makes me want to come back.

Kutluono Mogotsi was an excellent help with a very good attitude and smile, explaining everything.

I was served by Kutlwano hostes. The service was extremely excellent. She takes her time to assist clients.

Nothing

Everything

Room was excellent, and all staff interactions were very pleasant. We were made to feel special from the moment that we had arrived. They event went the extra mile and decorated our room for our 25th Wedding Anniversary to perfection. Special thanks to Madeli Mollentze and her team.

A fantastic Hotel Experience like no other hotel in South Africa. Serene surroundings and friendly staff.

Staff and service was top of the range. They are helpful and smile. Let you feel very welcome and even make sure you are treated very well.

We had the pleasure of staying at NH Sandton for 19 nights, and from the moment we arrived, we felt genuinely welcomed. The hotel has a calm, comfortable atmosphere, the rooms are well maintained, the food was consistently excellent, and every member of the team made us feel like valued guests. One of the things we appreciated most was the location. Being so close to Nelson Mandela Square and Sandton City made getting around incredibly easy. The complimentary shuttle service was outstanding. Not only would they take us to and from the mall, but if we got turned around or needed assistance, they encouraged us to call them. Nothing ever seemed like too much trouble, and that level of care really stood out. The restaurant was another highlight. The food was delicious throughout our stay, with plenty of variety, and every meal was prepared with care. The only suggestion I would make is around facilities for families with children. We travelled with young kids, and while everyone was incredibly welcoming to them, there aren’t many dedicated activities for children yet. The executive lounge would be even better with a selection of board games and family games, and the beautiful open lawn by the pool would be the perfect place for a small play gym or soccer goals. During winter, when the pool is too cold to swim, those additions would make a huge difference for families staying for longer periods, as we did. Overall, this was a wonderful stay. The hospitality, attention to detail, excellent food, convenient location, and exceptional service made NH Sandton feel like a home away from home. We would happily stay here again and highly recommend it to anyone visiting Sandton. A Tribute to the Staff Our family stayed at NH Sandton for 19 days, and what made this stay truly unforgettable wasn’t just the beautiful hotel—it was the incredible people who work here. Every single member of staff, from housekeeping and laundry to room service, in-room dining, reception, the restaurant team, and the shuttle drivers, treated us with genuine kindness every single day. There was never a moment where someone said, “That’s not my department.” Whoever we asked for help immediately stepped in and went above and beyond to assist us with a smile. A special thank you to Noni, Mapule, Tuli, both Luyandas, Samke, Flora, Joyce, Dion, Ethan, and the wonderful lady at the fresh juice bar. You all made our family feel so welcome. After just a few days, the juice bar team already knew our favourite morning drinks before we even asked. That personal touch meant so much. The restaurant team was exceptional. The food was outstanding every day, and the chef was incredibly accommodating. During our 19-night stay, if there wasn’t something on the buffet that I felt like eating, the chef would happily prepare something different. That level of flexibility and care is rare and deeply appreciated. Travelling with our two-year-old daughter can sometimes make meals challenging, but your staff turned those moments into beautiful memories. Many of you would stop to chat with her, make her laugh, bring her little activities, or keep her entertained for a few minutes so I could enjoy my meal. Noni even brought her something to paint one day, which absolutely made her day. Those seemingly small acts of kindness meant the world to us as parents. If I’ve unintentionally missed anyone’s name, please forgive me. I often wasn’t wearing my glasses at breakfast, so I couldn’t always read everyone’s name badges! But this review is for every single one of you. Every interaction was warm, professional, thoughtful, and genuinely caring. Thank you for making us feel less like hotel guests and more like family. We arrived as visitors and left with grateful hearts because of the people who serve at NH Sandton. You are the reason we will return.

Nice stay at NH hotel with friendly staff at the faces bar always smilling helpful I will like to thank puseletso,Mmabatho and smoza your so amazing guys I will be back just because of you.

Awesome stay including places of entertainment such as pool and gym

Good reception. Clean room. Good service

The extra "care package" I ordered was too expensive for what I received, wspecially the non- sparkling win wine was the cheapest stuff one can find at checkers. The cake slice was good and the towel and roses decoration was also good.

The place was very clean

There was noise due to renovations

The whole staff is very nice. Room is good and the breakfast is good.

My hotel stay was great, would definitely recommend to business colleagues and family. Friendly staff and customer and concierge experience.

Excellent location, Excellent Staff, Very Secure, Excellent Food, Excellent Courtesy bus to the Mall.

Couldn’t fault it.

La décoration et aussi les navettes entre l’hôtel et le mall de Sandton

Comfort, great breakfast, good service

Nothing

Everything the staff is amazing very helpful, friendly and efficient. Amazing time

All good nothing to complain about

Excellent Customer service . Staff is friendly and the facilities are good although the hotel is still under going renovations

It was good I was served by Kutlwano

I was well treated by kutlwano

Very good stay. All went well. the rooms were warm and clean. I do not have any complaint. keep up the good work.

Excellent stay at the NH Hotel will definitely be staying again all the staff were superb and especially Smoza who looked after us extremely well thanks too you all !!! Keep up the good work !!!

Breaksfast was really good and Flora was really nice and she really helped me

Everything was just amazing, the variety of food available, the kindness of the staff at each counter. We were helped by Chef Doreen Mapule Flora Valencia

Check In was bad. The hotel is under renovation. The stuff are unfriendly. It’s almost as if they’re running a hotel for the first time ever the food at the restaurants are sub standard and disgusting room service is almost nonexistence to ask for a pen. I had to wait 30 minutes. This is definitely not a hotel that you should be booking in Johannesburg.

I had such a wonderful experience at the NH Hotel. The buffet was beautifully presented, with a great variety of fresh and delicious dishes that catered to every taste. Everything I tried was flavourful and prepared to a high standard. The highlight for me, though, was the chocolate éclair—it was absolutely divine! Perfectly light, fresh, and filled with the most delicious chocolate cream. It was the perfect way to end an already exceptional meal. The atmosphere was elegant and welcoming, and the service was warm and attentive throughout. I would definitely recommend the NH Hotel to anyone looking for a memorable dining experience, and I can’t wait to visit again.

Great place to be. Teboho assistance was great!

Walk 10 mins to Mandela square

Safty and convinent

Lovely food and excellent service by Mmabatho!

The food was SOOOOO good like OMG!! I love this place 5 stars for you guys Mmabatho was SO kind!!!!!!

Love staying here. Great customer service great location. Always my first choice when in Johannesburg

This was probably the worst experience I've had. We were a huge group wanting to grab dinner at the bar restaurant. Our orders were taken only for them to come back awhile after to say that pizzas and avo was not available. There was almost NOTHING available on the menu. We then settled for what we could because we were so hungry. I would not recommend anyone to come here. Being out of town it was a massive disappointment. The only person who made this experience pleasant was Betty from the restaurant bar.

Great staff support and breakfast is so incredible. Location and shuttle service is fantastic. very convenience

A great atmosphere with great features

Mmabatho the best server she made the dinner experience even better … thank you

Food very good and beautiful dishes, Mmbatho nice service!

Hlokomelo was such a breath of fresh air! Delightful. Kudos to her.

Wonderful food, great service, very friendly and efficient service from Teboho and colleagues

Location is great.

1. I had booked the room for the previous night as i was landing at 7am. when i got there i was made to wait for 25 mins till the room was made ready. defeats the purpose of booking the room for an extra night! 2. During the day, 2:30pm, there was loud drilling and banging in the next room to me. i had to cut a work call short. No warning given or anything. very very disappointing. 3. Room was cleaned, but no towels were given - they came about 5 hours later in the afternoon / early evening. absurd. 4. To get to the gym / pool, you literally have through a worksite.

The whole experience was such a lovely surprise. But honestly, the Beef Tataki starter and the mash with mains were AMAZING! Really great spot for an intimate, yet delicious meal.

Location very good, friendly staff, easy to get in and out of. Rooms are clean, comfortable and quiet.

The breakfast was abundant and diverse. The staff were very attentive and friendly and proffesional

This is definitely not a 5-star hotel. The facilities are outdated and poorly maintained. The tennis court is unusable due to its condition, and the sauna is extremely disappointing it’s just a small room with a hitting. The room itself was far below expectations. The TV is not even a smart TV, which is surprising for a hotel that claims to offer a luxury experience. On top of that, the refrigerator makes a constant noise throughout the day and night, making it difficult to relax or sleep comfortably.

The room was clean, quiet and comfortable. The staff, friendly and helpful.

I don't like using apps, I am old fashioned and still prefer having a menu for room service.

Amazing checking in process with Mr Dakalo. Very helpful and friendly. Thank you so much for such warm welcome.

Andile was our waitress and she served our table with respect, a smile and professionalism. Keep up the good work Andile.

everything is good , mom dad stay was good

nothing about what they didnt like. they seems to be happy with stay

The check in was smooth. The staff is friendly and very welcoming , I was assisted by Alice and the welcome drinks were nice because there was a non- alcoholic option. There’s no noice and the reception area is clean. The atmosphere is amazing as well as the hotel location.

It was the best experience. After arrival at the NH hotel in Johannesburg Sandton we were wellcomed very well with soft drink. After checking inn we were helped by a staff to our beautiful room. The hotel is a walking distance to a big mall in Johannesburg The Nelson Mandela Square. There is a vailable shuttle to and from the mall. The driver is excellent