New York Marriott at the Brooklyn Bridge

Not a lot actually. . Dreary , dark , utterly unimpressive. Dreadful lack of storage in rooms

See above . Everything.was pretty awful.

O café da manhã é bem básico e pago. A cama e o travesseiro estavam excelentes. O hotel é bem localizado, tem várias linhas de metrô próximas e também lojas e centros comerciais.

Em um dos dias não limparam o quarto e eu estava passeando, quando voltei já eram 17:30, foi um pouco estressante eu pedir para limparem, pois disseram que não podiam pedir, pois já passava das 17h, embora o erro tenha sido deles, no final deu tudo certo, limparam o quarto.

Location, Subway access, Staff

I was surprised by the $150 per night jump in price from my first night on Thursday to Friday and Saturday. This was not reflected in the original Booking.com listing for the property.

房间还好，干净。

此次入住万豪布鲁克林桥是有史以来最差的一次体验。预定的房间是8月22号到9月4号。由于飞机晚点，8月23号凌晨2点左右才入住。入住时，扣了USD 4095.60元预授权，但此后连续3天每天扣415.45元预授权。等到第3天，我觉得不对劲，赶紧去柜台沟通，说是系统问题，马上给取消了。但在8月29日，再一次扣了USD 4052.59元预授权。当时觉得有问题，赶紧跟booking客服联系，打了3次电话，最后说电话、Email联系不上酒店，让自己去联系酒店，保存好账单。尽管柜台说最终扣款以账单为准，但自己实在觉得没有安全感。目前已经离开酒店回国，但信用卡显示还有入住前3天每天多收的400多美元预授权没有取消。所以，此次入住是最没有安全感的住宿体验。而且里面没有餐馆，早饭都是凑活。 This stay at the New York Marriott at the Brooklyn Bridge has been the worst experience I have ever had. My booking was for August 22 to September 4. Due to a flight delay, I did not check‑in until around 2:00 a.m. on August 23. Upon check‑in, a pre‑authorization of USD 4,095.60 was placed on my card. However, over the following three days, an additional pre‑authorization of USD 415.45 was charged each day. On the third day, alarmed by these repeated holds, I raised the issue at the front desk. Staff explained it was a system error and said they would cancel those extra holds right away. Nevertheless, another pre‑authorization of USD 4,052.59 appeared on August 29. I contacted Booking.com customer service immediately and called three times in total. Unfortunately, they advised that they could not reach the hotel by phone or email, and suggested I follow up with the hotel directly while keeping all billing statements for reference. Even though front‑desk staff stated that final charges would be based on the folio, I felt extremely insecure about the repeated unexpected holds. I have now checked out and returned to China. My credit‑card statement still shows that the extra daily pre‑authorizations of more than USD 400 from the first three days of my stay have not been released. Overall, this has been my most anxiety provoking and unsettling hotel‑stay experience to date.

Great location.

Long walk to the elevator

Location is great!

Spacious room, modern hotel

overall, not really cozy hotel

Location was excellent. Staff was helpful and friendly

Parking is expensive. I had to pay an additional $30 daily fee not specified when I booked the room.

Absolutely brilliant hotel, staff at every point of contact were so friendly and helpful. Great location beside Brooklyn Bridge with jay st station and borough Hall subway no distance away to get all around New York.

Location

Too expensive

decent sized room

I am writing to formally complain about my recent Friday–Tuesday stay at the New York Marriott at the Brooklyn Bridge. What began as an unacceptable room-condition issue turned into an ongoing customer-service failure that I am still trying to resolve days later. When I first entered my room, there was an immediately noticeable and extremely unpleasant sour odor. Initially, I gave the hotel the benefit of the doubt and assumed it may have been caused by a cleaning rag or product used in the room. It was not. The shower curtain was absolutely disgusting and was clearly the source of the odor. Simply touching it transferred the smell to my hands, and it did not easily wash off. I notified the hotel that morning, and the curtain was removed. When I returned to my room around 7:00 PM after spending the day walking around New York in the summer heat, there was still no shower curtain. I was therefore unable to properly use the shower in a room I was paying for because the hotel could not complete something as basic as replacing a shower curtain over the course of an entire day. The curtain was eventually replaced, but the response from the front desk amounted to little more than an apology. Given how unsanitary the original condition was and how significantly the hotel's handling of it inconvenienced me, I did not feel that simply saying "sorry" adequately addressed the situation. The following morning, I returned to the front desk to explain my frustration and was told that a manager would contact me within 24 hours. That call never came. Then, the next morning, I was awakened by a knock at my door for housekeeping at approximately 8:00 AM. I cannot remember another hotel stay where housekeeping has knocked on my door at 8:00 in the morning without being requested. I also began receiving multiple folios that did not even reflect the correct dates of my stay, showing Friday through Sunday when I was actually staying Friday through Tuesday.

The staff throughout the entire hotel was fantastic

La localisation est bonne.

La chambre n'était pas prête lors de notre arrivée. Nous avions dû attendre. On nous a dit que l'on allait être appelé mais la personne à la réception nous avait oublié. Nous avions réservé une chambre avec lit King, on nous a proposé une chambre 2 lits double et par la suite une chambre lit king qui est en fait un lit queen. Étant donné que nous étions épuisé, on ne voulait pas encore attendre des heures.

We were in for just a night to attend family wedding close by. We had notified the hotel in advance that we were in need of an early check in so we could prepare for the wedding. We arrived later than anticipated due to traffic, and our rooms were still not ready. This was creating tension for my group because we didn’t want to be late for the wedding. Suria Yusuf stepped in and made the necessary adjustments to get us taken care of. I appreciated Suria’s genuine desire to provide a best in class experience while the hotel was extremely busy. Marriott is fortunate to have an Operations Director that cares so deeply about providing a great customer experience. Well done!

The parking fee

I rarely write negative reviews, but after more than a month of being ignored by this hotel’s management, I feel I have no choice but to share my experience publicly. My husband and I checked in late at night for a two-night stay. The room was visibly unclean — dust had accumulated on the furniture, the bathroom sink had a crack, and no water was provided. Exhausted from travel, we decided to rest and address it in the morning. The next morning, after returning from breakfast, we discovered blood marks scattered across the sheets. This is not a minor oversight — it is a serious hygiene and health violation that should never happen at any hotel, let alone a Marriott property. I contacted the front desk immediately and requested a room change. Despite speaking directly with the Housekeeping Manager, who assured us everything would be handled while we continued with our travel plans, we returned to find the front desk had no knowledge of the arrangement. Our vacation time was wasted. The internal communication at this hotel is completely broken. The room was eventually changed, but compensation was offered in stages — 1,000 points, then 5,000, then 10,000 — as though we were haggling over a health violation. The manager promised to follow up by email. He never did. That was over a month ago. Here is what followed: ✗ Hotel manager never emailed as promised at check-out ✗ Marriott Customer Care promised a hotel response within 5 business days (June 4) — no contact from the hotel ✗ Case re-escalated on June 16 with another 5-day promise — still no contact from the hotel Three promises. Zero follow-through. Not a single call or email from this hotel’s management team — ever. I have photographs of the dusty room and the blood marks on the bedding. Case #875859437. Marriott — your guests deserve far better than this.

The hotel was very nice and our room was very spacious. Staff was nice and the hotel was walking distance to our event. However, I’m not sure why our tv was so slow or delayed that was the only downside to which we couldn’t fully enjoy the stay.

We (my wife, 2 college-aged sons, and me) were in town for a wedding and a good portion of the out-of-town guests stayed at this hotel. Like any big city downtown hotel, it wasn't cheap, but the location was good--near vibrant areas like Downtown Brooklyn and the DUMBO area..... You can relax outside in a public breezeway between the two hotel towers, which for me was a big plus. Also, there's a subway stop right behind the hotel...another big plus..... We got a double room for 3 nights....and like other higher-end hotels we've stayed at, the beds were full size mattresses instead of true queen mattresses.... Why high-priced hotels choose to do this is a mystery to me since there was plenty of room to accommodate the bigger beds... So it was a tight fit for all of us, however, the room did have a couch, so it's possible to spread out a bit.... The beds themselves were comfortable, albeit a bit soft. The room was very nice. It had nice wall decor, a large TV, 2 fridges, room darkening curtains, nice and clean bathroom, ironing board and iron (we needed them!), a safe, and ample space to hang clothes.... Street noise was minimal. The lobby and common areas were very nice. The one drawback is the hotel doesn't have a pool anymore (i was told they closed it 3 years ago)...... The hotel charges a daily $30 "resort fee".... BUT, you can use it towards the cafe, which is located in the lobby area.... It's enough to cover, or almost cover, 2 take-out breakfasts.... So, it's not a total loss. So, overall, it was a good stay and i would recommend this hotel.

Great location, large rooms, wonderful view, very friendly and helpful staff, nice choices for breakfast.

Small amenities e.g. Q-tips missing in bathroom!

Our room was furnished with one 20 long leather couch. Har and uncomfortable but no where else to sit. Exposed wire running down the wall. Surprise $30 addon fee upon checkin

Excellent location, very friendly & helpful staff. I was traveling alone & felt very safe.

Need better lighting in bathrooms…too dim for putting on makeup.

Stayed here over Memorial Day weekend for a family wedding. It actually was a quiet respite from the hustle and crowds of Brooklyn. From the very first moments of arrival, being greeted by the helpful, friendly and smiling Nick at the entrance , I was amazed by the friendliness and service level of all the personnel. The reception staff, led the days I was there, by Lydia, were warm on a personal level so that I felt welcomed and appreciated. Every service from the bellmen coping with my copious amounts of luggage to the housekeeping staff, were professional, prompt and courteous. The reception area is spacious and open with plenty of seating. The room was modern, clean and comfortable with lots of space to store all my belongings and great attention to detail. While there is no breakfast made to order , the pantry with the specialty coffee bar had fresh and tasty offerings for breakfast, lunch and snacks. I had dinner at the restaurant one night after a long day and the food was outstanding.

Quick overnight stay for work in Brooklyn. Wasn't expecting much until Leonard in the M Club Lounge made our day with attentive and helpful service, a smile, and a good conversation. He's a gem!

Location wise pretty convenient, room size good, we stayed at higher lfloor facing Main Street and views are good

AC not working. Even we called maintenance and they tried to fix few times but still not running well. hotel did offer to switch room for us. But we don’t want repack and stuff so

Costs

The staff was professional and respectful accommodating every request and answering all my questions.

I would have to let them know about my room credit each time it wasn't automatically applied

Great location and very friendly and helpful doormen giving directions and recommendations

Didn’t like that you had to join club to lget free wifi. Room was clean but could have been vacuumed better.

The location and the staff were fantastic.

The bathrooms have poor lighting and no ventilation.

Buena atención de parte del personal y la ubicación muy buena.

Las habitaciones son amplias y cómodas, incluyen cafetera y heladera. Nos tocó una vista muy linda. Está cerca del Subte

Hay un pago extra de US$30 por día que nosotros no lo teníamos presente; consultar antes de hacer la reserva. Lo bueno es que se puede usar en el restaurante.

Front desk was so helpful

Muy buena ubicación y servicio

Why would you stay in noisy and crowded Manhattan when you can stay at this place at the base of the Brooklyn Bridge? You're within 200 yards of nearly every subway line and a short walk down Montague to the wonderful Brooklyn Height's Promenade. My room (382) was was quiet and spacious, especially by NYC standards. The on nit I would pick is the mattress might be replacement because of the divot where people sit on edge. The M club was OK. Eating breakfast there and grabbing some drinks & snacks for later can save some money. Every hotel staff person I intercepted at with great from the front desk, servers, housekeeping to security working in the lobby.

Don in the M lounge should no longer work for this hotel. The man showed 0 amount of empathy for me and my coworker after a 14hr shift. I find it insane that this man would be put in the position in the lounge and then he treats people the way that he does. I’ve had some of the most pleasant experiences in other M lounges. I find this hotel the exact opposite.

Good location

I paid in full on booking.com, on check out my personal credit card which i as on file was charged in full again - leading to double charge. Additionally since it was a business trip I paid using booking.com via company - Marriot refusing to issue an invoice claiming that booking.com is responsible for this - I won’t be able to claim business expenses for this trip leading to further expenses.

Overall an extremely average Marriott experiences with a few negatives. The destination fee is absurd and a very obvious cash grab. The other let down was on Fridays the M Club closes promptly at 10am. I understand most M Clubs don’t offer service on the weekends but it was disappointing not to be able to grab a snack or drink during the day. Other than that again a mediocre Marriott experience in the US, it checked all the boxes but didn’t go above and beyond by any means. As a Titanium I was “upgraded” to a city view not even on an executive floor. Back in the day that would’ve been called a last resort courtesy not an upgrade but that’s what passes as Marriott loyalty rewards in 2026. Not the fault of the property necessarily just an annoying reality of Bonvoy as a whole.

I was there for a conference and the conference was at the hotel so it was very convenient.

I have not complaints. I stayed one night and really only slept in the hotel.

Es un lugar súper cómodo y la habitación que nos tocó era silenciosa, todo funciona bien, la calefacción y las camas era cómodas.

En general todo bien, pero se podría agregar algo mejor para el agua caliente o en si defecto poner pijama

A typical mature Marriott found in a busy city but with some big positives. Rooms are clean and warm, bar and food nice and the customer service was excellent. Located 2 mins from the main metro that takes you into manhattan in 20mins. A number of fast food restaurants close by. A good base for some exploring. 15mins walk from Brooklyn bridge

Muy lindo y amplio todo

Hôtel très agréable à Brooklyn, avec des espaces spacieux et confortables, et un emplacement idéal qui permet de se déplacer facilement et de profiter pleinement du quartier

Le gros point négatif concerne le personnel de ménage, particulièrement désagréable, avec un nettoyage clairement insuffisant. De plus, nous avons été facturés deux fois et le remboursement a été très compliqué, avec des frais supplémentaires élevés et totalement incompréhensibles

L’emplacement est idéal. Les équipements sont très bien. Le personnel est sympa, le service de chambre est excellent.

The room was ok, very generous in size and the bath room was ok too. Nothing out of this world. The location is great and the staff was very friendly.

The mattresses and pillows were very very soft. Uncomfortable for my personal taste. The cleanliness of the rooms could have been better, there were crumbs on the desk when we arrived.

L’emplacement était vraiment sympathique, la décoration de l’hôtel également.

Le fait d’être prélevé de 30€ par jour pour pouvoir bénéficier des services de l’hôtel… Et si je n’ai pas envie de manger ou profiter des services de l’hôtel pourquoi devoir payer ?

Wonderful staffs in Brooklyn Coffee Company-Abby, Armando and Hector, they have brought the wonderful holiday Christmas magic to the hotel. They must receive amazing compliments on their professional services and sweetest personalities, as they serve as the hotel's major role. The quality of the drinks and pastries were also on the extra level. Location was brilliant if you are looking for the NYC subway. It's the key area to have the access on majority of the NYC subways and 15 mins walk to the Brooklyn Dumbo. The interior might seem to be old but giving classic vibes. And I can definitely say that it is really spacious enough.

Il ne faut pas oublier de préciser que quand on p passe par votre site il y a 30 dollars par jour supplémentaire je me suis retrouvé avec 240 dollars à payer en plus

Le tarif du petit déjeuner qui es extrêmement cher

Location

I saw foto's of a three-lane swimming pool in the hotel's listing on Booking.com, packed my swimsuit, only to hear that there is NO SWIMMING POOL anymore.

Excelente ubicación

Solo tuvimos un detalle con el baño que no arreglaron pero no mayor problema.

Best coffee around….. Hector and Irvin are very courteous caring and considerate …. Can’t say enough good things about these guys!!! The coffee pantry serves great coffee pastries donuts croissants and bagels

The location was ideal.

Some staff were rude and not very welcoming at all.

La instalación estuvo perfecta, salvo un pequeño problema con la puerta de la habitación, la ubicación es perfecta y cerca de las estaciones del metro, y cerca de muchos comercios.

No nos aclararon bien lo del cobro del desayuno, si bien no estaba incluido me lo cobraron igual sin haberlo usado, no estuvo claro ese tema, pero creo que ya lo resolvieron.

Proche des lieux emblematiques de brookling

Choix limite au cafe

Rooms are large for a New York hotel. They are a bit basic but functional. The beds are very comfortable. The location is very convenient for Greenwich, Soho, Lower East Side, etc. The staff were all charming

No water was provided in the rooms. No breakfast was provided - this had to be purchased at the cafe - there was always a long queue. No restaurant. Pool closed.

Location is excellent. Very close to the Brooklyn Bridge and adjacent areas of Brooklyn. Nearby shopping area is close. A good selection of restaurants nearby

Room was big but beds were small

Su ubicación es excelente!!!