Sheraton Brooklyn New York

The property was in a good location, the rooms were clean and the staff were so nice and accommodating. Especially David, Danny and Shaheed, they made our stay so much more enjoyable, anything we needed help with they were so quick to help us without hesitation, so friendly and professional!!

Nice location good value.

Great place

Over priced and facilities were average. Expected more. Breakfast was basic.

Overpriced for what you get

Great Location !

Room didn’t look clean, toilet didn’t look clean, pillows were horrible !!!

Welcoming staff and kept clean

Pool closes to early They should have open front restaurant where the chiney diner is

Não vão, eles cobram 2x

Eles cobram duas vezes e não devolvem!!

Everything except the elevator

Elevators

員工很有耐心

水壓不穩，熱水忽冷忽熱

La posizione ‘ fantastica!!tanta scelta di linee metro per andare ovunque

Non funzionava la ventola del bagno

Location was perfect, great for shopping and resturants and easy access to trains and buses

The location

It was run done, the club only had sodas and few snacks like chips and müsli bars. There was no breakfast. There was no access to rooftop bar, there was no access to the pool

Excelent locations, near Metro and a lot of store nearby. You can took the metro to go everywere. Good value price

Near metro. Near stores.

My kids and l came from Marilyn on bus to Sheridan Downtown Brooklyn and had an awful experience I booked through booking Dot com. For Sheridan my mom paid for three rooms were paid for we had to cancel because when got front Desk they said have to pay for security for three rooms which hotel didnot tell us advance Each room was 250.00 dollars per room had to turn around go back to Marilyn in same Day

Neatness

Nothing

The hotel was in a super convenient location. In terms of the room itself, it had a very comfortable bed. It also has a 24/7 gym which is a nice touch. The staff were great including the cleaners who were always very friendly. The lobby was very clean & stylish too

It would’ve been nice if we had a microwave in the room & if the gym had a wider variety of weights and/or a pull up bar

Location was great

Location

Instructions for operating thermostat

Spacious rooms

De omgeving en personeel aan de balie waren hulpvaardig

De vloeren van de kamers waren stoffig en niet schoongemaakt.

Nice size room for family of 3 (Teenager) Friendly Staff Room Cleaned daily with Coffee and Water supplied Very close to Subway and Shops

Room on the front of property so could be quite loud outside at night

Everything! The room was clean and perfect for my needs.

Upon my day of check-out date at 11:00am, I returned to my room at approximately10:15am to find that room service was already in there cleaning the room around my belongings. I think it would've been more appropriate for the cleaning service to wait until I check out before they start to clean for the next potential guest. It made me feel a little uncomfortable, but all is forgiven.

Ubicacion ok

Atencion del personal de recepcion

I lived the location.

The rooms were not cleaned properly, the ac would stop cooling around 6am. You could not lower the temperature lower than 67 degrees. On the booking app it said breakfast was included, front desk said breakfast was $25 per person and not included in our stay.

Location was great. Felt safe and easily accessible to Manhattan

The fact that the safety deposit can take up to 10 working days to go back into your account. It's a lot of money.

The service was excellent

I liked the view. The storage space/closer/drawers. Thank you for the hot water boiler and fridge.

the mattress was incredibly lumpy. The wifi was glitchy.

Room location was excellent for my family we were placed next door

NA

So I have mixed feelings about this hotel; initially I came and was told that the hotel was doing some HVAC renovations and several rooms didn’t have functioning AC. They walked me next door to the Aloft; I appreciate that they didn’t give me a room without AC. However, this began a long saga of being refunded the rate I paid for initially at the Sheraton (which was far lower) and I was charged the market rate at the Aloft (a lot higher). As a Marriott Titanium I’m also owed $200 as well as 90k points for being walked; I’ve contacted Marriott customer service weekly for over 6 weeks since the incident and have been unable to get this resolved or get compensation. They must have a lot of customer service problems during this time in June and mine probably is in a long backlog of things to get to or they hope will go away if I give up. The Marriott customer service and case resolution teams have attempted to contact their management and said I should be hearing from the hotel; it’s been over a month and a half and I still have yet to hear from them. It was actually kind of comical because they told me at one point they couldn’t contact the Sheraton management because the phones weren’t working and nobody answered. I hope they’re okay. The hotel itself is okay. It’s dated, the breakfast is mediocre, the blackout shades were good. The bathroom is old. The hotel needs some help for the price it charges but it has a good location being in the center of Brooklyn.

Very nice hotel and very nice staff ! The room was clean and comfortable. I really recommend it if you search for a good hotel in Brooklyn!

Could be nice to have a water dispenser somewhere else than the gym :) Otherwise everything else was really good!

Ubicación, atención del personal y relación calidad-precio.

The view was beautiful

It was rundown, found a cockroach in the bathroom (we were on the 16th floor) & the carpet made everything hard to move around with the luggage & stroller.

The hotel was clean. Staff was helpful.

The room was very small for the price. I was told I would have a microwave in my room and didn't. I had to come from the 20th floor to utilize the microwave as well to get ice.

The property was close to everything that we needed. Restaurants and our family event.

The room was small but they can’t control that aspect. Everything else was great!

hôtel proche de Dumbo, près des grandes lignes de métro qui vous emmènent à Manhattan ou JFK. Quartier relativement calme le soir

Location

Staff wasn’t friendly

location opposite the subway station, room size, bed size and comfort, cleanliness

No bar and the staff booked us the wrong size transport to the airport.

La vue sur la statue de liberté et surtout l’accueil du personnel qui est toujours à l’écoute et respectueux

Malheureusement le rooftop n’était pas accessible pour cause de travaux. Une boîte de nuit est collé à l’hôtel (aucun bruit à signaler qui dérange le sommeil) mais juste je trouve dommage que la queue empiète sur l’entrée de l’hôtel et qu’on ce retrouve mêlé à des gens alcoolisés. Sa salie l’image de l’hôtel

Heel schone en ruime kamers. Heerlijk groot bed wat ook echt goed ligt. Vriendelijk personeel.

De waterdruk kon wat beter, de douchestraal was wat aan de slappe kant.

Lokasyon

Resepsiyonda calisanlardan bazilati israrla kendi calistiklari taksiyi ayarlamaya calistilar, uberden daha ucuz oldugunu idfia ettiler. Ucuz olmadigi gibi ya gelmedi ya da odrmede sorun cikti zatrn ve kullanmadik fakat bu onlarin komidyon icin bunu yaptiklarini cok acik gosteriyordu

Location location location

None

The location was fine, it was near a metro and a mall with a very nice food court.

It was a bit noisy on Saturday night. We were on the 6th floor, facing the street and there was a club somewhere nearby that had base pumping until about 2am.

Wish there was a bathtub

Good location

TVs never work properly. Third or fourth time staying at hotel and the TVs have never worked properly.

Clean and comfortable. Nice location. Parking garage right near by along with the subway.

Great location and value for money.

No complimentary bfast. Hahahahaha but everything else is amazing. Coffee maker didnt work

Location

Staff

room is big for the area

Parking: they want 80$ for valet and 55$ for self-parking, but then the parking lot people ask you for more money if you are local, which is $35. It's just a disaster. They should make a better deal with the parking lots, or don't make me feel is part of your service.

Location was perfect

The bathroom was clean but the toilet seat cover popped off and was abit dirty beneath and the inside of the beds blanket had two spots of stained dry blood when I arrived on the first day

Clean, great soaps, good location

Nothing

The location is really convenient for us. One Point shopping mall is right across the street and subway station is near by. Many restaurants near by. The gym is small but has all the essential equipment, yoga mats, towels, water. The room is clean and comfortable. The window is well sealed and block out the noice from the street well (also we're on higher floors 20+).

We booked King room, and at check-in, they didn't have that type so they put us in a double twin for a night. The next day we went to front desk to change the room, it was a different person, and we had to wait till 3pm (typical check in time) to move in to the new room. I requested to have a microwave in the room, as some pictures online shows it. The guy checked us in said they can fulfill it once we moved to the king room. But the message wasn't relayed to the next person in charge. It wasn't a big deal so I let it go. The new room's smoke alarm started to chirp at mid night -not bc of smoke but maybe due to low battery, and we had to call the front desk twice, 30 minutes apart, to get someone to take it off. It's late hour, but still. The pillow is too soft, the bed is comfy.

Todo bien

Todo bien

l'emplacement

No incluía desayuno

Habitación poco espaciosa

Location is the only positive. For the room I got it should be cheaper.

I did not need it because I prefer using my phone, but paid WiFi at this age? Building severely outdated - the hitel does bot deserve its star rating.

There were no coffee/tea/milk supplies after house keeping.

Big disappointment compared to other Marriotts & Sheratons

Crowded disorganized lobby with antagonistic overworked staff with English as a 2nd language. Billed me twice, though they did correct it when I caught them. Never again.

Excelente

Location Internet View

Bed is small for 3 people Cover toilet seat is broken Ventilatior was so noisy

Location

No pool

Do not stay here! The room was tired, dark. The AC didn’t work and despite us telling reception who said they’d send a fan, that never appeared, nothing was done. There was a random fridge in the vestibule area of the room, that looked like it was a hazard. The hotel needs a complete refurbishment We were only staying one night and whilst i didn’t expect anything fancy I did expect a clean, functioning, Sheraton standard room.

Location was great for catching the R train to Broadway shows. Picked the Brooklyn location to be in a good position to catch the Queen Mary 2 out of Brooklyn Terminal.

AC broke during a heat spell in NYC, people were upset. The breakfast had weird colored eggs so we did breakfast elsewhere. Elevators were hit or miss during busy periods.

We booked a family suite here as the price was so competitive and the location looked great for exploring NYC but as soon as we checked in I could tell we’d made a mistake. A huge queue of other guests stood in the run-down reception area that doubles up as the lobby to a shabby looking oriental restaurant, disheveled flags hung tattered above the entrance and I honestly couldn’t tell if I was in a hotel lobby or a strip mall. Rooms are sort of clean but sparse and unwelcoming and utterly functional - one gown hangs in the cupboard for a whole family suite and I immediately spotted that there were stickers on the picture frames on the wall left by previous guests, stained lampshades on the bedside lamps bits of wallpaper hanging off the walls, and the last refurb was clearly about 20 years ago. The beds are small and with poor pillows, our sink sprung a leak in the bathroom immediately, soaking my socks, the toilet roll holder was hanging from the room, our phone didn’t work and with the strip lighting in the room, nasty total lack of any interior design and badly maintained fixtures and fittings honestly it felt like maybe we had landed in a detention centre. Candidly this was amongst the worst hotel experiences I’ve had and I really think that this place needs a total overhaul and until it does so should stop advertising itself as a Sheraton branded hotel. Stop and think before you book here - it’s not a bargain, and you get what you pay for - this is a run down hotel that many people must be fooled into booking owing to the Sheraton name. The low price point means that pretty much anyone can stay here and that means a huge volume of transient and inconsiderate guests. On the plus side, the management of the hotel were kind and helpful in helping me check out early and receive a refund on the remainder of my booking and I can tell are doing their best with a tough gig. Our room was also quiet and had a decent view over the square hence the 2 and not 1 out of 5.

location

A housekeeping lady was sitting in my room on her phone after I checked in and went into my room; the noise in the bathroom as well as in the room which was really disturbing

Conforto e limpeza

O café da manhã. Péssimo, pó que vira ovos. Pelo amor de Deus, um hotel 4 estrelas merecia ter um café da manhã melhor.

Excelente servicio y opcion muy buena en NY

Nada

I arrived on a 100-degree day and was told that the king room I booked was not available because they were doing HVAC service on some of the rooms. They gave me a double room instead, and when I got up there it was 80 degrees, with the AC allegedly on. I went back down and asked them to give me a room where the AC was actually working. They told me the hotel was full. I told them I couldn't stay there and needed a refund and they told me the manager would get in touch with me. I had to book another hotel in Manhattan at 9:30 pm and nobody from the hotel has contacted me a day later.

Location

Cleanliness

too crowded by the entrance, i believe because of a night club.

Room was clean. Gym is well equipped. Nice to have free tea and coffee in the guest centre.

Although I had paid in full in advance through booking.com I received an email on the day of my arrival (a Sunday, late afternoon) threatening to cancel the room unless further credit card details could be provided. (It is unclear to me why the details I'd entered through booking.com were not sufficient, as it was the same card.) Then when I arrived, the receptionist was somehow unable to access my pre-payment through the hotel's system. I was treated very dismissively: it was suggested that I should pay for an additional night in order that the problem could be sorted the following day when the manager would be in; when I protested, I was accused of asking for 'a free room'. Fortunately, after a few minutes a manager appeared and was able to locate my payment, but no apology was made. We stayed a few days, and the weekday staff on front desk seemed a lot nicer; also the location of the hotel is very good. But I was put off by this experience.

The location was superb, very easy access to get to anywhere and more options on subways stations. Very close to get shopping and food. I really enjoyed it. They welcomed us well when we arrive the reception was great after 8 hours flight from London and traffic from JFK

We were staying for 6 nights the 5th day from 5am in the morning there was no water in the building we couldn’t take shower or use the toilet at all. We went out all day because w e couldn’t use hotel facilities at all when we were back at 11.30pm no one clean the room at all and we didn’t have this issues from previous nights and I complained to the front desk, she was not friendly at all and I asked for manager assistance but they just too busy and didn’t attend to the client. We should get compensate for very uncomfortable situation the next day we checked out but for one night with the money I pad was not worth it at all and they not bother to attend to us.

Location

Towel rack broke, faucet was broken and wouldn’t close all the way, shower tiles dirty and moldy, half of water from the shower was flowing down the wall, internal connection very weak and unreliable!

Ottima posizione, vicino a molte fermate della metro con cui ti puoi spostare in ogni direzione. Camera di buone dimensioni, letti comodi e bagno ok. Non servono la colazione, che si può fare (pagando separatamente) nel ristorante coreano che ha l'ingresso proprio accanto alla reception. Personale gentile e disponibile. Tengono i bagagli dopo il check out.

Luce sufficiente all'ingresso della camera e in bagno, ma la camera stessa ha solo un paio di lampade che fanno poca luce. Non l'ho trovata pulitissima.... Peccato che il rooftop fosse in ristrutturazione e non accessibile.

The location we chose was absolutely perfect, especially for shopping enthusiasts, as it was situated in a fantastic shopping area. We also enjoyed the variety of restaurants nearby, making dining convenient and enjoyable. Everything was very close, including easy access to the subway, which made traveling around the city hassle-free. Additionally, we found the prices to be reasonable, which added to the overall positive experience. Based on our stay, I would definitely recommend this location to others looking for a great place to stay

When checking in, I had to wait in a queue for 25 minutes because there was only one staff member available to assist customers. This caused a significant delay and inconvenience. I kindly suggest that you consider increasing the number of reception staff during busy times to improve customer experience and reduce waiting times.

We really appreciated being able to check in early at 12:30 PM, free of charge. The 12:00 PM check-out was also very convenient and gave us extra time before leaving. Although the room was somewhat smaller than we expected, it was well designed and worked well for our stay. The bed was comfortable, housekeeping was friendly and very responsive, and the staff were welcoming throughout our visit. Our room had a nice view overlooking a park and the surrounding skyscrapers. The location is excellent, with easy access to the subway and plenty to explore on foot. Complimentary luggage storage after check-out was another appreciated convenience. While there was no microwave in the room, we didn't need one during this stay, and it was nice that a public microwave was available for guests to use.

The bathroom exhaust fan was not working, and the luggage carts were almost falling apart - they could definitely use replacement. The only other downside was the price. Even though our stay was after the July 4th celebrations, the room still cost over $500 per night. We understand this may have been influenced by the FIFA World Cup matches taking place in the city, but at that price we expected the hotel's facilities to be in slightly better condition.

Location close to metro stations and market with food, groceries and some shopping

Codziennie świeże ręczniki. I zawsze kawa na obudzenie się.

Było gorąco.

The overall experience was great and the hotel is in a convenient place. I love the wooden floor.

AC vents needs cleaning - my aunt's sinuses raised- it is at the two extremes of temperatures. The carpet was not clean and it really needs to be thrown away. We had some pipe clogging issues and hot water issues.

Everything!

Location

The photos of the interior of the hotel were not what they look like when we got there… There was no air-conditioning, so it was hot and uncomfortable. We checked out after one day.

Location

No air on at 100 degrees. Bar closed early. No facilities

the room and location

no wifi first 2 days, no airconditioning for the 2 days after, you can hear everything and i mean everything from the people next door.

Problem with air

It's a great location and the room was clean.

They initially put me in a room where they knew the air con wasn't working on the floor. I had to call to complain about it and then spend the first night in the room which was pretty uncomfortable given New York in summer is hot. They moved me the next day however it was frustrating that they obviously knew about the problem and still put me in the room.

The location is great in downtown Brooklyn, near the subway, with a nice view of the plaza and playground. The hotel does not have a ton of amenities (lounge restricted to platinum, pool is tied to a school), although Trader Joe's and many other stores are in front. The rooms are normal size but get cleaned well on a daily basis.

Check-in was quite busy on Sunday. Wifi was not working on day 1, but was restored on Monday. When I booked, I thought there would be more communal areas.

Location Staff Cleaning

Unfortunately the last 2 days of our trip the AC was out of service. The heat wave in NY without AC was unbearable at those days.

Very comfortable bed, the location was perfect.

Pricey, I don't normally stay at high end hotels, but I definitely got what I paid for.

It was a very lovely hotel. If the air conditioning had worked it would have been a wonderful stay. We were there during the heat wave so it was unbearable while we were sleeping without air conditioning or a fan. When we woke up the thermostat on the wall said 83 degrees which was hot. I’m sure power issues and things of that nature during a heat wave in a city are quite common but it was particularly difficult during this very bad heat wave to be comfortable and sleep during our stay. When I heard the entire building was effected I thought we all were in very difficult conditions. But they were difficult to be in during our stay.

I’m not sure but the air conditioning wasn’t working during a serious heatwave in New York so it was unbearable during our stay. Couldn’t sleep. I know it’s not your fault but it was unfortunate that it happened during our vacation.

Great location and friendly staff

立地がとても良いです。設備は古いが清掃は行き届いていました。Trader Joe'sが近くにあるので、買い物も便利でした。

Booking.comには、ランドリーがあると記載されてたのに、フロントに確認したらランドリーは無いと言われて大変困った。

Nothing

They lied to me over the phone and assured me I could have early check in, once we got there they told me it wasn't possible and we had to sit there until the normal check in time. The building was also without water when we woke up in the morning. The whole building was extremely hot and stuffy. Online it shows they have a pool, but they don't actually own it and guests cannot access it. Some of the staff was a bit rude, others were decent.

El personal es muy amable.

Nada.

The location was perfect: downtown Brooklyn. The staff were all friendly and courteous. They made us feel right at home.

Lost water pressure. Phone wasn't working. A/C wasn't working.

Excelente ubicación muy céntrica para moverse a cualquier lugar a través del subway. Cerca de centro comerciales y foodcourt de comida variada.

For over $400 despite being in NYC, was hoping for better. Floor was dirty, nails and hooks on the wall-I guess someone took a painting? No recognition of Ambassador status(would have enjoyed a bottled water?). But, in the morning., no running water with the toilet gurgling and brown water backing up. Contacted the hotel and they gave a paltry amount of points, had to find another hotel to shower. Disappointing!

Location is ok, room size is ok, bathroom is spacious

You can hear everything happening in the corridor and other rooms

The location was perfect. The staff was friendly and outgoing. Check in and out was fast, easy and convenient.

I was a little disappointed there was no pool for hotel guests. There are no microwaves in the room. There was only one situated on one floor for the hotel. The television volume wasn’t the best.

The first room we were given was tiny and “beaten up“ with tears in lampshades, and USB ports that were loose and didn’t work but after two nights, they were able to move us to a larger suite which was great

Getting the room we were first assigned.

Everything

Nothing