Hotel Lucerna Ciudad Juarez vs Similar Hotels

Some comments indicated issues with room condition and cleanliness.

Some complaints about the room not being as reserved and old furnishings.

Several complaints about amenities like towels and noise level.

Room comfort was highlighted, but amenities were sometimes lacking.

Multiple reviews mentioned dirty rooms and unclean bathrooms.

Rooms were described as clean, but some feedback indicated maintenance issues.

Some guests reported issues with cleanliness, such as mold and unclean rooms.

Concerns about the cleanliness of towels and mold in the shower.

Good reviews about excellent location and views.

The location received positive remarks for convenience and nearby food options.

Convenient location near local landmarks, positively mentioned by multiple guests.

Location was mentioned positively in multiple reviews.

Consistently positive remarks about staff friendliness and professionalism.

Staff were noted to be friendly and attentive, with several positive mentions.

Reception staff considered nice and helpful, though some inconsistency noted.

General positive sentiment regarding staff and service, though some issues were noted.

Comments about the food being expensive and not good.

Breakfast received positive comments, though there were mentions of confusion about costs.

Buffet and breakfast received positive feedback for quality.

Breakfast received positive remarks.

Noted lack of amenities in rooms, such as hot water and coffee.

Concerns regarding Wi-Fi and pool temperature, but the availability of services is acknowledged.

Amenities such as airport shuttle service were positively highlighted.

Mixed feedback about amenities: pool availability and heating issues noted.

Some reviews pointed out high costs with basic offerings.

Some comments about additional charges for breakfast, but generally considered acceptable.

Generally a good value considering the location, but some felt overcharged.

Price wasn't seen as proportional to quality; some guests felt it could improve.