IP Casino Resort Spa - Biloxi

Rooms were updated and very nice.

Beautiful

Clean room. Will stay again!

Curtains in the room did not block the light. Garage elevator in the other end of hotel elevators Rooms did not get serviced.

It’s was a nice hotel and I will stay there again

It was ok no problems

GREAT RESORT

Clean, nice restaurants

Spa was amazing!

Overall the hotel is fine. We had a nice room but no housekeeping. Yes, they would bring you as many towels as needed but 5 nights without housekeeping is not acceptable. We won’t stay anywhere again that doesn’t over housekeeping atleast every 2 days.

The hotel/casino was great. They have refurbished or are in the middle of a renovation. Only complaint we have is one of the elevators wasn’t functioning properly and this caused a small disruption in hotel travel. Would definitely recommend this property to anyone.

Wifi took a day to come on. Construction hammers started at 9:00 am.

Room was clean and big. The only dismayed was the pet fee of $150 for bringing my dog which is not a service animal. I dont think it is fair to charge me a pet free for an animal that doesn't cause any damage and is friendly...

I made a reservation with my Apple Card when I got to the hotel. I used a different card and now Expedia is charging me and so is my card that I used at the desk not a good experience with Expedia.

The elevators were horrible

Nice, clean and comfortable, newly renovated rooms. The condition of the whole establishment was well-kept.

Wonderful property!

Love the upgrades y’all did to y’all place

Good stay

No complaints, everything was comfortable easy to navigate. Restaurants and bars were great

No

Elevators took 10-15 minutes before one was available. The amount of smoke in the hotel/casino was overbearing. We had dinner in Thirty-Two steakhouse and people were smoking in there as well. Thirty-Two was amazing and the service was extraordinary. Do something about the smoke and we’d be back.

room was nice. Service was good. but waiting 15 minutes for the elevator only for it to show up full of people is crazy. They advertise high speed elevators and they are fast. But just too many people to service during peak times. Be prepared to wait.

Amanda at the check in desk was phenomenal. She was really friendly and remembered us a year later. Like family.

Nice place to stay and gamble. Elevators are busy a lot of the time.

The hotel is beautiful! The valet is very convenient. The room was nothing special. We usually stay at the Hard Rock, the King suites there are wonderful, but had heard nice things about IP. We left really early ( 5am) and noticed later on the receipt that we were charged $16 for late check out. Not that big of a deal, but we know better to ask if that is a common charge that can be removed

The property was clean, room was nice, and bed was comfy. Only downfall is the wait for an elevator is pretty long and when one does come it’s already packed full.

Overall we enjoyed the stay. We didnt have our do not disturb sign up so they would turn over our room which never happened. We also tried to walk out of the casino with a bottled water and security stopped us and said it was for on the floor drinking. And we're supposed to get 2 free each day in our room which we only got the first day. Youd think with losing over 600 in the casino that a little bottle of water wouldn't be that significant so that was a little upsetting. But overall the stay was decent and the food in the restaurants was good and the staff was nice.

The deluxe king was about equivalent to a Red Roof Inn or worse. I felt like they pumped cigarette smoke from the casino into the room. Definitely not worth the money. Encounters with the staff were not great.. they acted like we were inconveniencing them. For such a nice place in the lobby… their rooms were total trash and the staff were not very friendly.

Clean comfortable rm

Clean room

Initial room was not very clean and we asked to be moved. Second room was better (13th floor) but there was a bright light right outside the window and even though there were blackout shades light came from the top and made it seen like daylight until about 4am. We were in town for a wedding- we ended up missing the ceremony because apparently the kiosk didn’t relay our ticket (?) and it took half an hour to get the car.. The girls at the front desk were very nice, as were the girls at the coffee shop. Cleaning staff needs training or better cleaning products.

Staff not helpful with changing payment methods to pay balance. Each staff gave different runaround regarding switching card. Balance had to be paid by friends credit card which tied up all our funds for the entire stay. Not a good experience

Very good

Room clean, bed very comfortable

The IP was very clean and the staff was amazing.

Excellent staff and service. All the rooms were remodeled and very clean!!! Plenty of restaurants to choose from and alot of options on things to do on site. I will definitely stay here again in the future.

Nice room, very clean comfortable and quiet

It's a beautiful property, staff and stay. I've been going here for years and will continue.

Yes

Very nice

Clean room & nice concert venue!

The casino is in the hotel. We were told otherwise, but it's right there! The hotel was just right for our one-night casino stay.

Enjoyed our first time stay!

My stay at the IP Casino Hotel was highly disappointing. The property feels old and outdated, showing clear signs of wear. The bathroom had broken tiles, which made it feel neglected and unclean. The bed was the worst I’ve ever experienced in a hotel, making sleep nearly impossible. To top it off, the check-in staff were very unwelcoming, setting a negative tone for the entire visit. Overall, this hotel needs serious improvements in maintenance and customer service.

My stay at the IP Casino Hotel was highly disappointing. The property feels old and outdated, showing clear signs of wear. The bathroom had broken tiles, which made it feel neglected and unclean. The bed was the worst I’ve ever experienced in a hotel, making sleep nearly impossible. To top it off, the check-in staff were very unwelcoming, setting a negative tone for the entire visit. Overall, this hotel needs serious improvements in maintenance and customer service.

It was great.

Enjoyed our stay at Imperial Palace. Always a great place to stay

Clean and dust rooms regularly

Dudnt do soa

Stayed for 3 nights and room was never cleaned and towels were never changed out

Did not use

The staff and service were courteous and helpful. There was no fault there. The room was spacious and clean. It was quiet. However - I had a non-smoking room with the expectation that I would not be subjected to the smoke smell in the hall or my room. I also expected a dark room. I had lights shining under the door from the hall and lights from the outside of the room shining through the top of the curtains at night. For someone who sleeps in a dark room, this is not conducive to resting comfortable. Also, I came back to the room on Friday, September 26th after spending the day off site. When I walked down the hall, I smelled the distinct odor of smoke. When I walked into my room, the odor of smoke coming in from the ventilation system caused me to experience a continuous coughing spasm that caused trouble breathing. I called the front desk, and they offered to move me to another room. That would have meant me packing up and moving for my one night. I declined that because I was already established in the room. They sent someone up to spray the room and the carpet. The question to ponder is this - If a room is supposedly smoke-free and is advertised & sold as such, wouldn't it behoove the facility to ensure that they made sure the room was what it was advertised to be? Ventilation should work correctly. Also, one also wonders why you have to walk through a smoking casino to reach the non-smoking section. Why not put the non-smoking part on the first floor?

My daughter and I came solely for the spa services and it was a phenomenal experience for a great price compared to some resorts. Only problem we had was we stayed on the side that had airport lights shining up on the building and it literally kept us awake all night both nights. My daughter is 7 mos. pregnant so that wasn’t fair to her. Was like being on broadway. Their black out curtains didn’t go high enough to keep out such bright lights. I emailed and didn’t ever get a response to be able to move to an inside room. So if you get room 1609, say “No thanks give me another room”. There is no room service for clean towels so be prepared for that and ask for clean towels. Pool was fantastic!! Had a huge screen tv to watch college football (we are huge football fans). Outside of zero sleep we enjoyed our stay. Close by to historical restaurants (Mary Mahoney’s and Jazzeppi’s).

Excellent customer service, very clean and great food

The staff was amazing. Every need was attended to within a few minutes. They have body, shampoo and conditioner already in the shower. The room was clean and the bed was just soft enough to get a good night's sleep.

Clean room

The spa was amazing!

Excellent spa

Great place. Friendly and helpful staff. Wonderful stay!

We had a very nice time there. We were close to the construction that was our only issue. We couldn't sleep late or take naps due to construction. I do understand the predicament. We will be back.

It was a great place

The room was medicore. It was dated. Needed more outlets. Outlets on the dated lamps didnt work. Room should come with 2 parking passes. We just parked in the regular parking and it took a while, and a few wrong turns to park. Checked in with 3 people, only 2 towels in the room. It also smelled musky.

My Particular room was newly remodeled. It is beautiful .. no tub-nice marbled walk in shower. Nikia at check in very nice. This is our go-to hotel for most weekend getaways for great concerts. I really enjoyed The Chill Lounge after the concert. Live band -Fever Dream was there. Absolutely fabulous! They were great!

A empty plate box with half eaten pickle was left in one of our Dresser box

We were on a non smoking floor that smelled so strongly of pot that it was almost unbearable. I paid for two rooms for the weekend- one for my husband and I and one for our kids and we’re not asked if I wanted them near each other. Not quite the anniversary trip we had in mind with our family! We stayed here because we had tickets to see Brad Williams, who was preforming there.

Self parking was great.The room was awesome. The casino will rob you lol.

We had a good stay. The staff was very friendly and attentive. The rooms were really clean nice well manicured Property. Everything was great thank you IP casino and resort.

Pool area was awesome

Staff and room were great

The accommodations and the easy check in and out

The staff was very friendly and helpful. The room bathroom wasn’t clean at all . There were pubic hairs on the toilet (good thing I bring my on cleaning supplies) the sinks also had hair and the shower area had dirt on the floor

Going back for sure.

Very clean

I liked the property very well. All the staff were great and friendly. However, the bill did not match what Expedia said it would be. It was more. I was told there are property tax’s that Expedia does not include this should not be the case. I should be charged exactly what Expedia say I should pay. Please look into this Expedia. Thank you.

The Sportsbook was great! Great food, bartenders, lots of TV’s!

It’s a wonderful place

It’s the best

I had better stays at best westerns. Bed felt crunchy, made noises and super uncomfortable. Room was covered with smoke tar on the windows, In the bathroom. It pretty much covered everything. Plus from what I remember I order the non-smoking room and they get me a smoking room.

Nice

Pleasant staff

Everything is Good

Property eas very nice. Beds could be more comfortable

The rooms are very clean and supplies were great.

My first time staying at IP. The room is very spacious, smells good ( my number 1 concern). I definitely will be back!

Overall the stay was nice. However, the facility is huge and easily get lost. The staff and other guest were kind.

Casino was well run and clean

Too much smoking, people smoking weed on a non-smoking floor, our room door would not lock, need more eating options, need live music every night of the week.

Very clean resort with a lot to do. Friendly helpful staff. Nice size rooms. I will be back!

Clean safe

Very relaxing and peaceful

The resort was clean. We paid for a queen deluxe room and was placed in a regular queen room. After waiting over 45 minutes in our room, we went to check on our luggage. The gentleman said he was waiting on a bellboy. My luggage was on a luggage cart and I ask if I could bring my luggage to my room. I was told I could not, I would have to carry it up by hand. They only have 10 luggage carts for this large resort. He was very rude and not apologetic at all. We ate at Bayside restaurant. The $43.00 ribeye and potato came out cold along with the seafood bread. When we told the server, he said that was “Casio Food”. The room was hot and the air conditioning would not go low enough to cool the room. When valet brought our vehicle to leave, the gentleman got our ticket and handed me the keys. Never offered to help load our luggage.

I enjoyed myself at this hotel it was very nice pool was clean it was definitely a vibe

It was a nice room. The only thing we was put in a smoking room and it smelt of smoke pretty bad. When we arrived at our next location our suitcases smelt like smoke

Great stat

Very clean room. As described in listing. Very comfortable bed.

I love everything about the IP! I feel very safe, every single employee is welcoming, courteous, and helpful, and it is so clean and the clientele are not loud and obnoxious like in some casinos. We will DEFINITELY be back!!!!

I took my mom and future mother in law here to celebrate my engagement. We had a BLAST! I love the lounge that has a DJ on the weekends. Everyone was so friendly! I’ve stayed here several times, and I always leave happy with my experience!!

It's ok

Beautiful newly renovated rooms. Pleasant stay friendly helpful staff.