Palace Casino Resort

Property was immaculate and all the staff I encountered were so very nice (a shout out to Amber at Stacked!). Sadly, I found the buffet to be 'eh'. It was a glorified Golden Corral. And, sadly, they ran out of corned beef and cabbage before 5 pm! So disappointed. Had I known before paying for the buffet I would have gone somewhere else for my St. Patty's meal.

We stayed at The Palace for one night to attend a concert. The fully smoke free atmosphere was great. I'm sensitive to cigarette smoke and find I can't stay in Casinos due to this, so this was a major plus for us. The buffet was average, as most are. We didn't play any casino games or gamble, but the areas were nice, clean and modern. The hotel room was disappointing in that we stayed on the first hotel floor (actually the 3rd floor) and out our window was simply rooftop. We have no view. It was bad. When we questioned this, they said the hotel was full and no room elsewhere. The bed was a hard as a brick, spring mattress that needed to be replaced. The room itself was updated and had everything we needed, it was clean and the bathroom had all the toiletries for our use. Overall, I went there for a good night's sleep and was unable to get that. Could have stayed at a motel for much cheaper with better beds and views. Just make sure you ask and do not get a 3rd floor front of the hotel room if you go.

We had a nice stay. Hoping to visit soon again. Although bathrooms can be improved but overall its a 9/10. Shoutout to Grace for making our stay comfortable.

Spent one night, hotel was fine, no problem with room. Was required to place a credit card on file with them, no problem, as this happens with any hotel. A $100 pending charge was placed on the card, as expected. Sure, happens with every hotel. Two days later the $100 charge appears as a real charge, despite using no services connected to the room. This is totally unacceptable. We called, found out that this is their "policy", and that it would be refunded at a later date. There is NO EXCUSE for making this a real charge unless the guest has charges to the room.

LOVE LOVE LOVE the Palace Casino! The ladies at the front desk are very welcoming and that is just the beginning! The casino/resort is totally smoke free which is a HUGE plus for us! The casino host Michelle is the absolute BEST! The slot techs are always available and helpful….Ryan is always smiling and asking “are you still having fun”….love his positive attitude. All the girls serving free drinks and cocktails are delightful…..always walking around getting drinks for everyone with little to no waiting at all. The rooms are exceptionally clean and well suited. If you haven’t visited this casino before, please do yourself a favor and go soon!

I checked into the hotel right before 3am, because the casino closes from 3am to 8am. I was really surprised how nice the hotel was because the building itself looks pretty plain from the outside. The first thing I noticed about the room was the bench that's connected to the T.Vs stand that's also connected to a big beautiful mirror. The view I had when I opened the window was magnificent. I saw all the beauitful water of the gulf coast as well as some luxious yachts parked on the water. The bed was really comfortable and the lights connected to the headboard were really impressive. Housekeeping did a very good job with the cleaning of the room and the bathroom. The mirrors (which there are a lot of mirrors) were spotless as well. I will definitly come back to stay at the hotel. I was more impressed with the hotel than the casino. The casino is really smalll, and there is no smoking, Guest have to go into a secluded room to smoke. Only good thing is the view from the smoking room. When you look out the door, all the beautiful water is there, and you can see the other casinos.

We booked a two night stay in Palace Resort Casino in Biloxi , in a room with jetted tub, but I never had this room! Front desk agent told me that this type of room was not reserved by Expedia, just a standard room! I showed her the reservation , but she told me that the hotel was sold out and they couldnt provide me the room that I booked! They offered to refund me if I decided not to stay! As we are seniors and my husband drove 4 Hours to Biloxi, we decided to stay one night and check out the following morning! The manager told me that we would be refounded, but it never happened! The room was so dark, so faded, so decadent! Really depressing! A very tiny room! The hallway was so narrow! Very noisy! One of the worst hotels I have ever stayed! The only good thing about it: very clean!

I would definitely stay here again.The rooms are huge,the staff are friendly and they don't skimp on the complimentary drinks and it's non smoking,big bonus

The Room service was great. The lady that cleans our room was wonderful. The bed very uncomfortable very hard.

Nice place, highly recommended…

G

Need refund only 1room booked

Staff were so sweet and amazing

Great bar staff at the Contact Sports Lounge , say hello to Shawna with the long black hair James and Jennifer too. Its like a local friendly bar .

Easy to access, rooms large, well done. Pleasant location

Very quiet, felt very safe because even the elevators needed a key card to use. Security driving through all the parking areas put me at ease that my vehicle was going to be there in the morning. Every staff member that I asked a question gave me a thorough answer going above\beyond and letting me know of any 'local' places O should go to eat\shop. Very friendly staff.

Excellent stay, check in staff was very friendly and efficient. Smoke free environment is the best

The beds were hard but everything else was very nice. The entire staff were very friendly. We will be staying there again !

Clean room, No microwave in rooms tho

Everything was clean and the staff were friendly and helpful. Rooms were a good size and bed was very comfortable.

It was amazing really enjoyed it

Great smoke free stay

Clean room, excellent meals, clean and inviting casino.

Great stat

All great!

Check in took entirely too long and the facility wasn’t very clean.

Always an amazing stay!

Bed hard as rocks , a/c fans made noise when it was running , buffet food terrible

Great hotel and casino experience. Loved the non-smoking.

Very clean room, quiet, great restaurants and a non smoking casino

Great smoke free hotel

Great

The staff members were very friendly and helpful. Very clean, with plenty of dining options. A little noisy on the 3rd floor but that's to be expected at a casino! Will stay again!

Great property, very pleasant and helpful staff. There’s no smoking in the building or on the casino floor, but they have a smoking lounge outside. Only downside was extra firm beds.

Fast and early check in. Front desk took care of all of our requests. Room was great and casino was hitting! Food at Mignons was awesome! Not more that I could ask for.

All about golf

Did not use the spa

There's a small resort fee. What's it for? The bottled water throughout the casino that's free for everyone including those who didn't pay for a room and..... Are you ready??? It's for the TV in your room!!! Ridiculous. It's only$17 but totally ridiculous!!

Great place

Room was very clean and large; air conditioning worked great! Palace Casino is one of our favorite places to stay when on the Gulf Coast! Pool area is absolutely gorgeous and we had the whole place to ourselves on the night we stayed! Highly recommend!

Very good beach location The pool with lazy river is really nice. Free parking across the hotel is a plus The restaurant on-site serve good food, but the wait was over 30 minutes. Front desk staff service was a mix of good and so so.

Great place to stay.

Room was great smelling and clean. Staff was friendly and efficient. Buffet at the Palace is amazing!

Dirty towel in drawer under TV, food from the cafe was old

Clean & Buffet is awesome !!

beautiful pool area room was perfect best buffet on the coast highly recommend

The customer service, cleanliness and property itself more than met my expectations. Brett deserves a shout out for excellent service shuttling me to and from the airport and telling me about the property and area. I will definitely be back.

Clean room, comfortable bed and friendly staff.

Spent my birthday weekend at the Palace Casino! Everything was clean and food was delicious!

Were smokers and only places to smoke is smoker lounge area or outside

Awesome place to stay. The Palace has the best buffet on the coast. Highly recommend you stay here.

The rooms were nice and clean. Pool area and pool bar was excellent. The food at the restaurants in the resort were excellent

Great room , good parking, great location , quiet , non smoking

Very well maintained property

Everything waa great.

Great location. Convenient parking in the garage. Always a pleasant stay.

Room was clean and price was very good. There was some construction very early on our 3rd day that was very loud and annoying. However, when I complained to the front desk they did take off the cost of one night of our stay to make up for it. Mattress was old and uncomfortable. Most of the staff we interacted with were lovely. We didn’t go to gamble but use the pool facilities which were very nice. Jonah, the pool attendant, went above and beyond to accommodate us as well as the bar staff. Drinks and food were delicious!

Very nice place to stay. Quiet and relaxing and very safe. Very nice staff and friendly.

Would have liked a balcony. Room was clean and comfortable queen beds.

Friendly staff, clean and well maintained.

Kind and attentive staff. Room was clean and we had everything we needed!!

To far walk to parking for older people

The view from my room was excellent. The bell boys that assisted us with our luggage were great....thank you Cory and the young man who helped with room 903 on Sunday 9/21...don't remember his name.

Very nice room with view of the bay. Clean and comfortable.

I loved the rooms, pool and the buffett. However i was disappointed that you advertise that you have a hot tub and you didn't. This is one of the main reasons we came to your place. Please make sure you get this changed on your websites.

Was expecting live entertainment in casino lounge.

Was very clean and friendly

Friendly staff throughout

Bed and pillows are not comfortable. Pillows are too soft and flat, bed cushion gives me body ache.

It was ok

Not much interaction from the hotel staff. Rooms were very dusty in some areas. Rooms would not cool regardless of what the AC was set on. Beds felt like sleeping on cardboard. No food accommodations for a gluten allergy. Had to leave the property for every meal! I left a voicemail for the Food & Beverage Manager, but he/she never returned my phone call.

Perhaps a bit dated but otherwise excellent in every aspect.

Great room, spacious and very clean. Easy access to casino and restaurants.

Take the casino hotel hopper to visit nearby casinos. The Palace does not look so impressive on the outside but we were amazingly surprise when we got here. Boasted as the cleanest casino & so true! There’s wipes in every slot machine . It is a non smoking casino but the smoking lounge treats the smokers w respect! Compared to other casinos, the lounge is excellent w nice lounging chairs & and an excellent view of the bay bridge, bay & docked yachts galore! Their buffet is great & worth the good price that it is!

I have stayed at this hotel several times. I always enjoy my stay. Everything is so convenient. Never a disappointment.

i like

We liked that it is non-smoking.

The only drawback is the pool and restaurants don’t open until 4pm, where other casinos have the pools and restaurants a lot earlier!

The staff from bellhop to desk clerk were very helpful and professional. The sink in bathroom was a bit sluggish draining but overall a great stay. Had a fun time! Would definitely recommend.

Non smoking. Staff was nice. Clean. We will go back.

Food was great. The room was clean and spacious

It was great Eric the Bell Man was awesome

Those corner rooms can be a little noisy but other than that room was nice

The beds was really low!

Food was exceptional.

Always a good, solid choice in Biloxi. The rooms, although not real new, are clean, quiet, and if you book a deluxe room, very spacious. It’s worth a couple of dollars more. The only issue is that the room, although spacious, had no place to sit, just one desk chair. There’s lots of room for maybe a couple of chairs and a small table?TIP: best and most affordable buffet in Biloxi!

The worst beds I’ve ever encountered. You could actually hear and feel the springs in the mattress move. This made no sense as every other aspect of the resort was excellent. They moved us to another room where the bed was slightly better but still uncomfortable. I learned from staff that this a known problem and a common complaint. We really wanted to love this casino but will stay elsewhere until they address this issue

Mid week is quiet which suited us we were able to check in early, the staff without exception are excellent, can’t fault a thing about them, dealers were really helpful with novices even the pit bosses were up for a laugh. Parking was very easy, rooms were actually very good little Bit of tiredness showing through but the shower was excellent bed super comfy. Tuesday and weds quite a bit is closed but all opens up on Thursday, the BIG Advantage is the property is non smoking a real godsend as that ruined our trip to the Beau Rivage in May. We will be back!!

Great deal AND NON SMOKING EVERYWHERE!

Not helpful clerk upon Check in. Asked for a Quiet room not near elevator. Put me at the elevator. asked for a walk-in shower instead of tub as I just had heart surgery. Not willing to do that either. Mattress on right side facing the bed was sunken and in terrible condition.

Friendly staff. Was just a great over all stay.

Two day stay, very enjoyable.

Super clean room (I was worried about smoking) no smoking at all in casino. Free self parking and easy access. Plenty of food nearby. Looks like very well maintained and room was remodeled.

Ok

Awesome Buffett, very clean

Safe. Friendly, helpful staff. Just wish room had a microwave.

Very nice

We had a terrific time! The staff was friendly, especially Jackson.

Enjoyed my stay!

Checked all the boxes, but nothing fancy about this place. It’s non smoking which is a major perk, staff is friendly and responsive. But it seriously lacks the “exciting vibe” that some of the other casinos offer in Biloxi