The Sens Cancun by Oasis - All Inclusive

The staff were very kind and helpful. The food was very good in the resraurants and buffet.

The food and good service from staff

Me gustó mucho la atención ofrecida por todo el personal, especialmente en los restaurantes, son muy amables y serviciales. El buffet del desayuno en el restaurante Las Palmas, es muy bueno y variado. Las instalaciones se mantienen muy limpias y en buen estado. Muy buen sistema el de la llave para las habitaciones, así como la información en la aplicación y las reservas de los restaurantes a través de este medio, desde el primer día de la la estadía

No me gustó que el Restaurante Las Palmas, no estaba habilitado para el buffet de almuerzo y comida. En el buffet del almuerzo no se ofrecen carnes con buena preparación , en general son duras y no tienen buena apariencia. Las actividades de ejercicio deben promocionarse un poco más, animando a la gente a participar, de igual forma ofrecer otras opciones como pilates y yoga. Lástima la presencia de tanto sargazo en la playa.

The food.

The water wasn’t really what they promote via their pictures and this isn’t about the seaweed. There is no nightlife for adults or quite much entertainment on the premises during the day. Lack of chairs around the pool.

Las vistas es hermosa, los restaurantes son muy bonitos, los meseros son muy amables, la música en vivo es un gran detalle nos encanto la velada,necesitábamos un respiro de la rutina y nos fuimos contentos estoy segura de que volveremos

Las hostes son muy poco amables, las amenidades del frigo bar estaban calientes, falta de informacion sobre el cierre del restaurante cocoa lo habíamos elegido por la vista a la playa en fin se nos atendió en la acienda en el cual el mesero hizo nuestra experiencia muy grata,, No teniamos batas o pantunflas en la habitacion igual no reportamos ni solicitamos, fuimos de aniversario esperamos alguna amenidad de cortesía pero no fue el caso,

Restaurants were awful, limited reservations. Food was not good at all. 0/10 recommended this resort.

Food was awful, employees were rude.

Travelled as a family with a 3 year old and stayed for 2 weeks, using the black (highest grade) wristband. If we could, we would have rated this is a 4.5 out of 5. 4/5 felt unfair, so we went with a 5! Positives: The food is excellent. We ate breakfast every day in Las Palmas, lunch at either Marisma (overlooking the sea) or White Box, then tried all of the restaurants in the evening, White Box was our favourite. The 3 restaurants I mention are only available to guests who upgrade to a black wristband and it is SO worth it. The food quality is by far the best we’ve ever experienced. Hygiene levels are exceptional. We really liked the online booking system to get evening meal reservations - we got our first choice time and venue on 12 out of 13 nights! A very well organised system which maximises choice. The staff are fantastic. We really noticed how friendly and helpful every staff member we came across was, but particularly remembered Ruth in White Box, Leonora, Modesto, Ernesto, Inacio and Jesus. We never waited too long for food and rarely queued for a drink during the day, although later afternoons could get busy. The drinks are good quality. The room was dated but perfectly functional, it was always cleaned and had a good minibar. We did experience minor issues with the bathroom in and shower, but on both occasions we reached out to the online concierge and the issues were resolved quickly. Things to consider: There aren’t enough sungloungers for guests. There are none (as in zero!) around the Sens pool, and a small number around the Oasis pool (we didn’t like this pool, it felt crowded). This meant we had to get loungers on the beach, and there are only around 20 umbrellas in total on the Sens side, so we did have to get up early to secure a shade. I feel the hotel could invest in a lot more loungers! The Sens pool is great, with lots of different sections and depths to explore; although stricter rules around eating in the pool would definitely help to keep it cleaner! At times there was litter floating around because guests eat in the pool, and the pool lights were hanging off the wall! This was rectified after a few days but the pool staff could improve the pool cleanliness. This brings us on to our biggest annoyance, and the reason we would have awarded 4.5/5 if we could - we woke early (thanks to our toddler) and were usually on the beach by 8am. The beach and pool area were regularly littered with empty cups, tissues, straws, plates and food from the day before. We had to move dirty cups from a table and from the sand before sitting down on our loungers! It doesn’t take much to organise an a full clean either later in the evening or early in the morning, especially as there were already staff and gardeners around at this time. Also, the seaweed started to come in whilst we were staying, and the hotel didn’t seem as ‘on it’ with the collection as neighbouring resorts. On one occasion, there was one member of staff with a rake cleaning the entire beach, and he was helped by a large group of volunteer guests!

Embora tenha pago pelo Sens acreditando ser completo de tudo, gostei da cama balinesa no lado somente para adultos na praia em frente ao mar, paguei a diária para usar essa cama, mas foi maravilhoso passar o dia na praia neste lugar confortável e com atendimento exclusivo

Primeiramente fiquei extremamente irritada com a abordagem para vender pacote de uso de rede de hoteis! Na chegada, nos ofereceram cafe da manhã especial, massagem e descobrimos no dia seguinte que tudo era para vender produto de turismo. Tomamos café da manhã (dito “especial”) com um funcionário vendedor junto com minha família, que me tomou boa parte do nosso tempo, apresentando produto de venda de uso de hoteis. Por educação aguentamos até que fui direta e conseguimos nos libertar da insistência depois de perder parte da nossa manhã. Totalmente inconveniente! Observanos que o Hotel não parece ser 5 estrelas, pagamos o sens para ter mais tranquilidade, porem a unica vantagem é poder reservar restaurantes especiais. O lado que seria mais inferior com diarias bem mais baratas, utilizam a estrutura completa e acaba tumultuando bastante para quem paga por uma estadia mais tranquila e exclusiva! Piscinas lotadas, banheiro com má conservação!

We would like to express our sincere gratitude to the entire team at Grand Sens Cancún for making our vacation truly unforgettable. From the moment we arrived, every member of the staff was friendly, attentive, and genuinely committed to providing outstanding service. We would especially like to recognize Gerardo Durán, the Front Office Manager, who completely turned our experience around. We arrived with several issues related to our reservation, but thanks to his professionalism, dedication, and genuine care, he resolved every single problem. He was always approachable, kind, and sincerely concerned about making sure we enjoyed our stay. Because of him, what started as a stressful situation became one of the best vacations we've had. We would also like to give special thanks to Keyla Rosales, who was incredibly kind, attentive, and always willing to help. She consistently went above and beyond to ensure we had everything we needed, and her warm attitude made us feel truly welcome throughout our stay. As for the hotel itself, we absolutely loved it. It is a beautiful, well-equipped resort with excellent facilities, great food, and a very relaxing atmosphere. Although it is not a huge resort, we actually found that to be a major advantage. Everything is conveniently located, and it never felt overcrowded. We also had no trouble making restaurant reservations, which made our vacation even more enjoyable. Overall, we had an amazing experience and created wonderful memories at Grand Sens Cancún. We would definitely return and highly recommend this hotel to anyone looking for outstanding service, great amenities, and a team of people who truly care about their guests.

El all inclusive

Las ventas de membresias del hotel

Hotel was one of the cleanest I have been in, the staff are fantastic and all of the staff I spoke to were very helpful. There was no hidden charges as there is in some all inclusive places, the only thing they would charge extra for is tours, wine at dinner etc. Very large hotel with all different types of restaurants, several swimming pools and being in sens category meant I had access to all facilities. The view from my room was also amazing, and the room was very spacious.

Restaurants requiring reservations should have been stated to me on arrival

It's the third year in row that we do our vacations here. The location is great, only 20 min away from Cancun airport, safe and beautiful, the atmosphere is great with good and respectful people, rooms very clean and spacious, not any noise at any time and completed with all the amenities as needed. There are a lot of great restaurants and bars with really great and quality services ! We will come back for sure next summer and we highly recommend this resort for your vacations.

a estrutura do hotel no geral era boa, o atendimento da recepção foi excelente (Reyes nos atendeu muito bem) e os demais atendentes também.

a comida nos restaurantes que não eram reservados era péssima , me senti comendo em um por quilo do Brasil de baixa qualidade ,a aparência da comida era muito feia , enfim , deixou muito a desejar para um Hotel considerado Resort , também quero deixar a minha reclamação em relação ao App de reservas , na maioria das vezes , a gente recebia mensagens enquanto estávamos nos passeios e não tínhamos wifi para reservar , tivemos de comprar um Tomahawk de 2100 pesos para garantir a reserva que havíamos feito em um dos restaurantes , nossa crítica é : se tem um no show de 200 pesos , por que temos de ficar confirmando a reserva ?

Mal.trato del personal

Mala atención del personal del administrador

Los restaurantes White box y Careyes, de lo mejor del lugar

falta personal en las áreas de los bares, se hacen largas colas para obtener una bebida, y solamente hay una persona atendiendo

Pools & Facilities

If you’re an adult and try to relax and enjoy your vacation, this place is definitely not for you. This place was full of kids. It was like a Disneyland, There’s a crying baby in every corner, it was super crowded and you have to lineup for getting a simple drink sometimes up to 15 minutes because they put only one bartender for the huge crowd. Foods were average and the restaurants (name Cocoa & Los Agaves) foods like steak were frozen.

Everything was good, the location, the staff. The service exceptional. All those restaurants inside, I have to say thanks, I love the food and the service great.

The only thing, they were working next door of my room, the noise was so loud, nobody in vacation want to feel bad. But I asked to change my room and they were very nice. Just a point.

restaurants and pool

the rooms were dated and worn

The property was great location and clean pool and beach. The food good but it’s difficult to get reservations for the restaurant.

The restaurants weren’t full at all and it was not able to do reservations with them and only option was the buffets. More music activities outdoors for everyone because on a Saturday was nothing to enjoy outdoors with the family listening music or dancing with kids. Limit for families with kids at night.

Creo que calidad precio esta decente y la playa no tiene sargazo.

Cuando llegamos los focos y el teléfono no servían. Además me robaron una camisa. Usamos la caja fuerte para las cosas de valor afortunadamente, pero llevaba mi camisa de la selección porque justo llegamos para ver el partido de México, sinceramente uno no piensa que te van a robar una camisa asi que obviamente la deje con mis maletas, el dia que me la iba a poner no la encontré por ningún lado, no es posible que hasta la ropa la tengas que dejar en la caja fuerte... super mal, obvio ellos no se hacen responsables.

La comida y el servicio

Su atención en check in y su poca ayuda para ayudar a resolver temas como las facturas

LA UBICACION, LA PLAYA, LOS RETAURANTES

QUE MAL, COMO ESTE HOTEL SENS COMPARTE AREAS COMO LAS ALBERCAS Y LA PLAYA CON EL GRAN OASIS PALM Y EL OASIS, LA GENTE SE AMONTONA MUCHO EN EL AREA DEL SENS YA QUE ESTE TIENE MEJORES INSTALACIONES Y YA NO QUEDA ESPACIO PARA LOS QUE NOS HOSPEDAMOS EN EL SENS.

Nice hotel, plenty of Activities during the day & evening Entertainments. Clean & tidy Bit of a faff trying to book Restaurants for evening meals, some All inclusive areas are not all inclusive depending on your booking

Muy cómoda la habitación, grande, con buena vista al mar. La pisicina grande, bien ubicada frente al mar.

Quizás deberían hacer más eventos deportivos en el hotel the Sens. De resto todo espectacular

L ambiance est magnifie le restaurant Coco super et la plage turquoise et le kids club est très spacieux avec beaucoup d activités pour les enfants merci à tout le monde / la location est superbe et la vue de la chambre est sublime

Swiming pool very crowded and the long chairs not enough in the beach side and no place for long chairs in the big swiming pool very disappointing appart everything is good

La playa y el personal amable

Mal olor camino a uno de los restaurantes, demasiado llena la zona de comidas en la noche.

La vista al mar !

La comida

Staff very friendly and helpful

Pool area not very inviting, beach bed very uncomfortable, food dreadful, layout of the hotel chaotic and confusing- decor inside the hotel dated - will never return to this hotel

That it’s close to the airport and to the Xcaret ferry to isla mujeres. Pool is okay. Coffee shop is nice.

Feels and looks and it’s old. Shower faucet broke the second day of our stay. We booked the Sens because it was supposed to be newer fancier and had more restaurants but they were closed the whole week we were there. We had to walk to the restaurants on the other resorts to have lunch and dinner. Also, the people trying to sell you “not a time share “ but that sounds exactly as a time share are kinda annoying.

The staff were

f you are looking for a true 5-star luxury vacation, DO NOT stay at The Sens Cancun. The website is completely misleading and does not accurately reflect what you actually receive. My husband and I stayed in the Sian Ka’an Master Suite (Room 2849A) from 5/1/26-5/8/26, which was supposed to be one of their top-tier luxury accommodations. According to the website, this room included private check-in/check-out (which we did not get), 24-hour room service (they have absolutely NO room service), robes and slippers( which we never received), and a hot tub on the balcony. The “hot tub” would not even get warm enough to use comfortably. When we arrived, we had to carry our own luggage and stand in a long check-in line for almost 50 minutes, despite supposedly having private check-in. No one offered to help with our bags or escort us to our room. We were also promised early check-in, but our room wasn’t ready until after 4 PM. The buffet food was honestly disgusting — cold, bland, and unsanitary. Guests were allowing their children to stick their hands directly into the food. The dining halls were also extremely hot with little to no air conditioning. The only decent restaurants on the property were The White Box and Careyes Gourmet Dining. The pool situation was awful. The main pool is far too small for the size of the resort, and there were basically no available lounge chairs anywhere. The beach only had a limited number of chairs, and unless you went down around 6 AM to “reserve” one, you had no chance of getting a spot for the day. The “adults only” section was incredibly disappointing. It consisted of only a few Bali beds that people took freely despite supposedly requiring reservations. There was a bar in the adults-only section that NEVER opened the entire 7 days we were there. There were also no lounge chairs to relax in the sun. Completely underwhelming. One day, construction work caused us to lose both water and air conditioning in our room from 10 AM until 6 PM. Staff repeatedly brushed us off and acted rude whenever we asked for updates. Our room reached 87 degrees that day. Children were constantly running around screaming, throwing food into the pool, and dumping drinks into the water. Another couple even caught the lifeguard asleep while on duty. To make matters worse, the pool was closed multiple days during our stay. Another guest told us it was because children had repeatedly pooped in the pool. We met several other couples from the United States who felt just as deceived by this resort as we did. Many said they were promised a luxury experience that simply did not exist. We have traveled to Mexico three times and Jamaica three times, always staying at 5-star resorts, and we have never experienced such a severe language barrier. At every other resort, staff could communicate enough English to understand guests. Here, communication was extremely difficult. There was also almost no entertainment. We were promised nightly shows, but they were practically nonexistent. The few shows they did have were over on the Oasis side and entirely in Spanish, including the music. Not once during our stay did we hear music catered toward American or international guests. This resort is NOT luxury, NOT 5-star quality, and absolutely NOT what is advertised online. The managers do not seem to care about guest concerns, and the entire experience felt misleading from start to finish. We were completely disappointed with this place, so please beware!! Beware of The Sens Cancun.

The facility is a little dated but comfortable.

The food was just average.

电梯里面实在太热了，没有通风，很闷，还有消杀要做到位，最好一天洗脸池里有虫子

Breakfast was great. The location from the airport is ok. Overall location was good. The all inclusive meals at the restaurants were tasty, many options to choose from. I experienced one night of live entertainment at the Glass night club, that was a great experience. Every night offered live entertainment. Cleanliness was pretty good, everyday housekeeping would enter and clean the room.

Nothing bad to talk about.

Mayb the refrigerator needs to replace in the rooms

La mayoría de los restaurantes son de excelente calidad y en general las instalaciones son agradables

En la mayoría de los bares que están en la playa y alberca tienen alcohol de baja calidad y no encontraba vino tinto en la mayoría

Que varios restaurantes se tiene que hacer reserva y nunca la consigues

Great location, all inclusive food options were really good. Staff were very helpful and accomodating

Beach areas too busy

We stayed at the Sens April 8-15, 2026. There were five of us total, including a 4 year old. When you are staying at the Sens, it gives you access to the Sens and the Grand oasis. Both resorts are old and not very well maintained - particularly the grand oasis side. The biggest complaint that we had was there were no chairs around the Sens pool and there was no central lobby bar for evenings. There are very little lounge chairs at the pool on the oasis side of the resort. Many of the lounge chairs are at the beach and not nearly enough for the number of people there. All of the restaurants and bars have awkward hours of operation. For example, you can’t get coffee until after 7am and theice cream shop closes at 4 before dinner. You can make reservations via app but it’s not sophisticated and you always have to repeat yourself when communicating with them. The coffee maker in the room is awful and doesn’t make very good coffee at all. The resort is right on the highway and it’s quite loud in the room even though we were on the eighth floor. The Sens side seems to be more geared to adults, offering many adults only restaurants and areas to lounge. But not helpful for a family with a 4 year old and we didn’t like the grand oasis side. There are some good restaurants for dinner on the Sens side with good service. The beach is beautiful but lots of seaweed. The pictures look AI manipulated because there are no large pool beds with canopies next to the pools. Overall I wouldn’t recommend to friends.

The restaurants here are fantastic, and the staff is consistently there to offer assistance whenever needed. The bartenders are particularly friendly and welcoming.

I'm genuinely very disappointed with this resort, as it's certainly not an adults-only experience as advertised. The premise was that there wouldn't be children present, but the reality turned out to be quite different. The resort actually only features a restaurant and a small, three-foot-deep pool, and unfortunately, you'll hear children yelling even from the Oasis area because they often cross over to this side. The bathrooms also need upgrading, even on the "Sens" side.

The number of different restaurants, you had to book the day before but 2 of them were à la carte and just amazing. We paid for the cabana’s in the adult area £40 per day but well worth it, have your own assistant getting drinks and could have food delivered from the restaurant behind. The staff were great and would recommend

All the sun loungers were gone before 8am and most were never even used for more than a few hours, they need to implement a rule if there is no one for an owner then the towels are removed for other people to use.

nice and comfortable

didn’t like that we have to make reservations for dinner at the restaurants

As soon as you are done checking in another person takes you to “supposedly” explain the facilities, map, app and how things work there, but they are actually trying to sell you a TIMESHARE type of thing. They’ll tell you that you quality for free Pirate Ship shows and free breakfast as soon as you hear that you know you’re being framed. Don’t fall for it. Check-in, get your map from the receptionist also download their app for map and other information & to reserve time for the fancy restaurant, Sens Cancun ( ONLY guest) as you need reservations to dine at them. Easy to request a reservation. 8:00 am is the opening time for requests on the app, you need to wait for a CONFIRMATION reply to know the reservation has been APPROVED!!!! All this is first explained by the person trying to sell you the TIMESHARE. Clean and nice facilities. The food is delicious all around. Being there a few days we enjoyed the breakfast buffet, our first day at the buffet staff were amazing but we didn’t know we had to tip, next day we were sat at the same table & we ended up with the same waitress she didn’t acknowledge us, didn’t offered beverages like usual, good thing you can also serve yourself. When we were sat down at out table our waitress was behind us arranging glass cups, she saw we were there us as we were about one foot away from her. Other guests ( three more tables) were sat in her area and she acknowledged them right away. If you’re a white person/ foreigner they extra treat you ( they expect tips) staff were courteous and respectful at all other places. We left tips at the Restaurants with reservations as they are FINE dining. If you need a lounge chair for the beach you need to wake up super early to Reserve. To do so (you need to place towels or belongings on them) Alcoholic beverages are also included but the quality is not the best, also it felt like watered down alcohol because you hardly felt the ( buzz) from the alcohol.

I didn’t like that they wanted to trick us into buying a TIMESHARE!!!! Good thing I’m able to catch on to things like this. They told us for future reservations they wanted us to book directly with them instead of Booking.com !!!!! ( because they offer better rates” That’s not true as I got higher rates with them before reserving with Booking.com

When I booked my vacation stay, I didn't realize it was all-inclusive. Imagine my pleasant surprise when the cost of the hotel room included all meals and unlimited drinks, including alcoholic beverages. The pools and beach were great; and, there were daily activities for kids and adults. The resort was great and the value was amazing.

I have just returned. I walked out on day four. My pleas went unanswered by sunwing. The reps are useless and never on premise. I went to another hotel . Sunwing got all my money so this next resort was 3 days out if pocket. Upon arrival at 9pm l asked if I get something to eat and was told everything was closed and no room service. I went yo room and had two cookies from my bag and water. One buffet.. very nice breakfast only. Specially restaurants not for children. Lunch gotta go next door other buffet next door. Treacherous walk. Ramps steps and stairs everywhere. Broken un even walkways. I ate breakfast no lunch no dinner first day, second day breakfast dinner ,,,, from monday night till Friday morning l had 3 breakfast, zero lunch as you had to go to sister hotel, 3 dinner as they were on the premises, never went to the other building as you are forced to do. Room large dated, deep tub with back on bottom ??? I had to sit on edge and maneuver in to shower. A peice of glass covered half the tub. I am a senior traveling alone. Large bottle of water in bathroom I know why they are scared to death you will use tap water to brush teeth. I turned taps on(taps look like 1950) the smell was overwhelming NOTE I have been going to Mexico since 1987 then from 1999 to cancun. About 76 trips to Mexico. I turned the taps on in the sink the odor was so gross. Memories of galvanized pipes and putrid water .... yup you cannot deny. The first time I ever actually used bottled water to brush my teeth. The room had a musty smell I tried to let air in and I brought a room spray ( from bath and body) l tried opening the door. The sheets felt clamy and cold. No blanket I shut the air-conditioned off as the clamp sheets felt cold and damp. I was becoming so uncomfortable I put on my jacket and folded the cotton bedspread over the one side to double.Next morning I went to desk and said could cleaner leave a blanket and maybe spray the room , within an hour a dehumidifier was brought in it worked for 7 hours and shut off cause it was full. I have bad reactions to mould. I knew at this point it was unhealthy as l am older but l thought about the children with still developing lungs. Now a kicker for me. The pool huge looked like those. Blow up ones for you backyard. The was an old rickity old fashion ladder on one side never seen it used. To use the pool the guest wood walk up step down on a drain system that ran around the pool then lift your leg over like mounting a horse. You have to be tall enough to do this On the one end was a graded entrance with the water starting about 2 inches deep getting deeper. There was no rail you still need a rail for seniors children are playing water is moving it's now a balance issue. NEXT KICKER no lounge chairs NONE. A small bar near pool with a few chairs and one bartender. Tge pool bar is a joke and the water there was so cloudy while a girl was slither over her man. Quite and exotic performance. The beach.... about 75 chairs lined up for 450 guests.. They are saved for hours on end. I tried to transfer but was told they have tried to accommodate me by arranging for me to have two dinners in the specialty restaurants!!! They ignored me and stalled . They gave me a price of 1800.00 to the riu las Americas for 4 days, 1600.00 for the Krystal that's in addition to what I paid then 3300.00 for 7 nights and 6 days Windsor to Cancun. 3300+1800 Note 3300 included air l estimate it probably iw 900.$ Note charged foe 7 nights which means no food first night. Anyway don't take kids, don't take elderly, don't take ANYONE with mobility issues, Oh and elevators broke tw times. Stairs are a bitch and during the day you have to share elevators with dirty cleaning carts. I'm looking at government agencies as sunwing is getting away with a lot and I believe governments job is to take of its people and the rules set out for airline and travel companies are not sufficient and or not enforced. I successfully called a booked other resorts for a fair price. I knew immediately was out money but my health mental and physical is what l was concerned with. I hope this will help at least one family. I swear this is all the truth. I have children grandchildren, and soon a great grandchild and I hope it helps all.

We just left The Sens Cancún. It is a resort suites for young families. We had two seventeen year olds and there was not enough to do for them. There are no tennis courts or basketball. Just beach volleyball. The oasis beside the Sens was the only spot for some daytime games. Not as much as we are use to at resorts. It is relatively small as well. The room we had was modern and clean. There are limited balcony's as well. The a la cart restaurants were good. You must use the app. Get help from an employee as it can be tricky. You book a request then await a response. But you need to watch your phone for the response. You can only book two or three days ahead. The morning buffet was great. The lunch beach restaurant on the Sens side was great. There is no disco at all. There is a bar at night at the front of the resort but no where to dance. The beach is at the entrance of a marina which we were ok with because we liked watching the boats. But does take away from tropical feel. They need more staff for the bars and buffets. At times there were long waits. Every single employee was really nice, all the time. Price was ok for the experience. But we prefer more exciting larger resorts. It's a preference for sure. Jerry was great.

Nada

No habían sillas en la piscina baldosas rotas dentro de la piscina

La entrada al Hotel

Comida / restaurantes / servicio/ cena/ playa /

La variedad de opciones de restaurantes.

Ráfagas de olores a cloaca frente a la piscina y las sillas de playa frente al hotel.

Excellent resort, and we really enjoyed it. Location is fantastic, it's close to everything, and pretty well placed in the hotel zone. Atmosphere is great, it's vibing and popping pretty much throughout the day. There are 14 restaurants on sites, as well as numerous snack bars, coffee shops, alcohol bars etc, so the value for money is incredible! The Rooms are a little bit dated, but overall, they are fine, and do the job. Clean and tidy and balcony is a huge plus. Noise levels can be a bit noisy at times, but this is expected in a family resort with children. The service and the people are really nice. Everyone smiles at you and helps wherever possible. Highly recommend this place to any couple/family.

El personal definitivamente no la está pasando bien. Mal trato por parte de los que atienden, en la cafetería nos faltaron el respeto y eso no importó

Calidad de los restaurantes, en especial el White Box y el Careyes. Amabilidad de todo el personal.

La habitación necesita mantenimiento

Las habitaciones

No pude cenar en ningún restaurante por falta de espacio. Para cenar en bufet había cola de media hora. Pague un año inclusive para almorzar hamburguesas

From existing reviews it may be hard to gather a good overview of this property. Our recent stay was our second in 2 years. We have found this property perfect for families with kids 12 and under. The sugar sand is protected by off shore reefs and somewhat of a natural cove, thusly waved breaking at the beach are non existent. Little ones can wade many meters into the the calm ocean. Similarly, the main pool has a beach like entry (0 depth) perfect for new swimmers. Location is near major shopping areas and is an easy, safe walk to Isla Mujueres ferry terminal. Food is similar to the many other all inclusive we have frequented. All though somewhat difficult to secure the reservation required sit down restaurants where all beautifully appointed. The newer sit down (for lunch) beach club restaurant was perfect yet underutilized. The hotel lobby is very attractive, however the rooms themselves are in need to a full soft goods refit. Our room this year, though remarkably clean and plenty of wear evident on the furniture. Overall a fantastic value!

The staff

Don’t have plenty sunbeds and umbrellas

Hay restaurantes muy lindos con muy buena atención del personal.Son los restaurantes a la carta. El desayuno buffet super variado y completo.

En horario de merienda ya se terminaron los aliementos y no reponen,solo queda un lugar de panchos y hamburguesas , nada para acompañar un café o te. No se ocupan si la playa tiene sargazo ( como los 4 dias que estuvimos ) Deberían controlar el tema reposeras dado que muchos dejan su toalla y no estan por horas ocupandola.

The food was good ! Many choices ! Really good cocktails and events

The room was a little bit old

La gastronomía 10/10, el personal muy atento

Lástima que permiten las motos de agua en la playa , el olor a combustible es insoportable

We had the most amazing time at this hotel. They pulled out all the stops as my partner celebrated their 40th birthday and an engagement. The concierge team were outstanding in organising everything before we arrived and decorating the room in the middle of our holiday as a surprise nothing was too much hassle. At the end of our stay on our last day they gave us a lunch on them to celebrate our engagement again couldn't of asked for better. The cleaners made our rooms spotless everyday and deserve every tip they get. The beach was fantastic, the only issue I would say their def wasn't enough sunloungers but thats the same everywhere you go. We will be back

LAS HABITACIONES COMODAS, COMIDA REPETIDA,POCOS LUGARES PARA COMER,LAS RESERVAS LLENAS

POCOS LUGARES PARA DESAYUNAR Y COMER, RESERVAS DE LOS RESTAURANTES LLENAS

La habitacion era buena, los restaurants y las comidas dentro de todo variadas.

Atencion en los restaurants gourmet, los tienen para venderte algo extra. A partir de las 8 de la noche no habia donde conseguir un helado para los niños, no habia licuados de frutas. No habia comida snacks, salvo despues de las 11 de la noche.

Súper limpio, cómoda Exelente, Exelente servicio

L'emplacement et la salle de sport

Les équipements sont vieux. Beaucoup d'attente dans les restaurants et très peu de transats

The stars I’m giving this hotel are honest, but generous. The hotel is actually two hotels. It was really difficult to find anything. Lots of restaurants, some you had to have reservations for. We downloaded the app, but no map on it &we tried to make reservations for one of the restaurants, but when we arrived at the restaurant they unapologetically didn’t have our reservation. The food at the buffet was tolerable, at best, disappointing because we love Mexican food. I really regretted paying for this all inclusive. Our stay was for 4 nights and I paid $1394 usd. On the morning of the 3rd day we took 2 of our 5 bags out to the car to take some things to my mom who was staying at a different hotel. When we walked out of the hotel the bellman asked if we were checking out, we said no. Then another bell man asked for our room number & the checkout slip. We said we weren’t checking out. By the time we walked to our car we had 4 people asking us about checkout. We got in the car and the blocked all the exists & WOULDN’T LET US LEAVE. I was forced to go to the front desk and sign a charge for $52.00. I have no idea what that was for and I will be charging back. After that we were allowed to leave the property. It was crazy. I went and stayed with my mom at the other hotel, on our HONEYMOON.

El hotel es bonito, todo el personal destacó por su amabilidad y atención, la playa es linda, nos tocó habitación con balcón y vista al mar, me gustó mucho. La comida con reservación para huéspedes del Sens también muy buena. Es un lugar tranquilo para quedarse si no quieren ir de fiesta y descansar unos días.

En los pasillos de noche se siente muy fuerte como cierran las puertas de las habitaciones y también cuando pasan hablando o gritando, ya que en el pasillo se produce mucho eco y era molesto al momento de descansar. Los buffetes que tenía acceso el grand oasis palm muy caóticos y no tan bien cuidado. Era mejor los de reservación que podía tener acceso solo Sens. Otro detalle es que en todos los restoranes que fuimos, salíamos con toda la ropa y pelo con olor a comida (en todos los que fuimos y conocimos casi todos) no tienen buena ventilación.

We regretted booking it the moment we walked in. My first instinct was to ask to be transferred to another resort. Very old and in need of major repairs. Felt very cramped, crowded, smelly and not very clean. Changed rooms twice for different reasons. Thermostat not working, door not shutting properly. Second transfer of rooms was because the smell of moisture and mildew in the room was literally making me sick. I could hardly breathe. There were not enough chairs at the beach. May 50 altogether for God knows how many guests. People were on the ground on towels. We had to get up at 5:00 a.m. to go reserve 2 of the very few chairs with some shade options. No chairs at all around the pool area. Parents of young children were sitting and lyiing onto ciment. Food was not great. Buffet even worse. The only reasonable restaurant was The White Box and even there.. options were different than advertised. The only reasonable thing about the trip was that staff were friendly enough and curtious.

Check in was smooth…they don’t give you a map of the resort so you have to rely on their app on your phone. Book your restaurants as they sell out…the Sens side Careyes and The White Box were good…we tried the Maki Tako and Cocoa and didn’t care for them…cold food…not cooked…buffet fish was raw everything else so overcooked…tried to make a salad which can be our go to lettuce tasted like soap… Pools we did not use as they don’t supply chairs…we though about going to Walmart and buying camp chairs…fortunately I had 3 men in the group that could get up at 4:00 am and get chairs at the beach….by 6:30 am there wasn’t a chair to be found…it’s a shame as the beach is beautiful blue water calm water fine white sand…most people put their towel on the ground and sit in the sand….such a quick fix for the hotel to order some chairs…to meet up before dinners there is only two places to go The Glass Bar (Sens)which opens at 6:00 pm or La Cantina on the Palm Oasis side the glass bar had music at disco level so you couldn’t sit and talk….we were the only ones in the place with our other two couples and asked on several occasions if they could turn the music down just a tad….we were told by bartender he was aloud to touch the DJs music …too bad nice area to sit and socialize as there is no lobby lounges like other resorts…we went to La Cantina bartender was friendly music was just background noise..it had pool table…if you have mobility issues it’s hard to get into this bar lots steps ….its hard to believe the hotel can’t put some tables and chairs in the lobby so there is a place to mingle or play cards….coffee shop was good and had deserts and ice cream….the morning buffet on the Sens side had a variety of food we could always find something good to eat there.We were three couples and would not return to Sens Cancun

There sre not enough chair at the beach, have to get up by 4:30-5:00 amto get chairs by 6:00 am there are no more chairs. No chairs around the pool. The pool is extremely hard to get in or out and if you have mobility issues you can’t get in or out. The à la carte restaurants are hit and miss, breakfast buffet is the best. The other 2 buffets at the Oasis are hit & miss. The day we were leaving the water was completely shut off, no showers before takeoff?? No one advised thst the water would be turned off. If you have mobility issues most of the à la carte restaurants have steps into the restaurant, ect.

The location. Beach was right by the inlet and the boat traffic was fun to watch

I didn't like the food. And they needed more chairs on the beach and pool.

The rooms, staff, al a carts were all great. We were pleased with the size of the resort, and once we figured out to avoid the numerous staircases and steps, to get to the other side walking was better. Price point was good, we booked a last minute vacation. Enjoyed the entertainment we saw. The question is would I go back to the resort and why? Not a place I would go again or recommend. The seating around the pool and beach area was 1/3 of what it should of been. It ruined our vacation!!! 62 years old and no where to sit but the ground. We complained and was giving the BS answer. Paid for a caban shelter one day. Expensive. BEACH AREA was smelly the closer you moved toward the Marina area. Lots of weeds, (not the resorts fault) but needed daily raking. To get a lounger you needed to place your towel before you went to bed or at 6 in the morning. Had to go to bar line up to get drinks all the time. POOL AREA had a 2 foot wall all around it and had to be straddled to get into it. Pool was cold, shaded all of the mornings. The pool design was unusual, different elevation sections with barriers. One good thing it had a lifeguard on duty. BAR's need extra staff at peak times, they were working hard without a break. Sadly we were disappointed with the trip, reflecting back we will not book a last minute trip without recommendations of a place.