Mercure Dartford Brands Hatch Hotel & Spa

They charged me twice for the £50 deposit and still not received my two £50 deposits back, when I asked the lady on reception about this she was extremely rude to me and told me to get out, I then asked for her name and she refused to give me it

Property was acceptable

Clean comfortable nice check in staff and had a nice meal would stay again

I had a really pleasant stay and the staff were very friendly, welcoming and professional, and they were always happy to help whenever needed. Check in was nice and easy , car park just £10.00. Restaurant looking good , very clean , and food special the pizza was amazing !! The room was clean, comfortable and well maintained, with everything we needed for a relaxing stay. The bed was very comfortable and the room was a great place to sleep and relax after a long day travel The breakfast was also excellent, with a good variety of choices and something to suit everyone. Everything was fresh and well presented. Overall, a very enjoyable experience. I would definitely recommend and would be happy to stay here again!

Heating did not work , but that did NOT effect my stay ! maintenance came and check but still not working . i know is not his fault , but he checked and i appreciate his time !

Locaton

No disability awareness, no house keeping, kettle lead so short, had to use on the floor.

Location close to our event

Location

It’s next door to brands hatch.

The rooms need to be deep cleaned and needs maintenance

The room was large and very comfortable. Breakfast was very good and the food in the bar excellent.

The swimming pool area was deteriorating. Some of the tiles around the pool area had come off the wall.

breakfast very very nice good selecton. all great.

All good

Right next door to brands hatch entrance

Dirty towels left on floor inside room, dirty bedding, dirty sink

Food for beakfast was great good choice.we are back there on the12th looking foward to all again 😁

ALL GOOD.

Rooms were lovely

Food wasn’t great but eatable Some members of staff weren’t very professional

Zeno the front desk was amazing upon checking in

The Negative: Disappointing and Disruptive12:40 AM.. We were woken up in the middle of the night by the room phone ringing. At checkout, the receptionist dismissively told me "things like this don't happen" and claimed guests can't dial other rooms. If that is true, the call came from the staff. She promised an internal investigation and a follow-up, but I am still waiting to hear back. Disturbed Sleep: After being shocked awake by the phone, I couldn't get back to sleep due to constant banging and loud noises throughout the night. Unappetizing Breakfast: The scrambled eggs at breakfast had an incredibly strong, off-putting fish smell that ruined the meal. The Positive: Helpful Staff & Leisure Potential While the food itself was disappointing, the breakfast room staff were very helpful and quickly brought out a different style of eggs for me. Good Leisure Centre: The leisure centre has great potential, though it needs maintenance. Suggestions for the Hotel Leisure Fixes: Please fix the cold shower outside the steam room/sauna and consider adding a pleasant, relaxing aroma to the steam room. Better Communication: Front desk management needs to validate guest complaints rather than feeling like there getting defensive.

The food was excellent and staff very friendly and accommodating Good location just a minutes walk to the Brands Hatch racing circuit.

The bed was very uncomfortable you could feel the springs when you laid on it, the room was very dark only three lamps in there with one working and we had to ask reception for some bulbs, and then only got one other working. The Tv was very poor only freeview and not a smart tv either so couldn’t watch YouTube or Netflix . We used the swimming pool and that felt cold. The hotel could do with a refurbishment.

Space, bar, restaurant and spa facilities.

No mirror in the double room to get dressed apart from what was in the bathroom. Can’t see your total outfit. Also the parking could be a little cheaper.

Very comfortable and quiet room, great shower. Access to spa facilities

TV channels and apps didn’t work. Tried to call reception but no one answered (but it was quite late already). Hotel guest discount for parking would be lovely :)

Dinner was very nice, steak a tiny bit tough but I still had it both days, loved the bacon/mushrooms, chips were great & crispy. Cocktails were lovely I recommend the passion fruit cocktail's especially as there was an offer on two. We had dinner in the restaurant next door as the Sports bar was a little noisy for us . Pool & jacuzzi was a really nice, pleasant staff & clean changing room

On the saturday there was a wedding, large party. They were chatting outside our room at 1pm, the 3pm and at 5.30 there was two drunken men having a lovely chat, I was pretty angry by now and asked them to go away as people were trying to sleep. I supper from insomnia and use sleeping tablets but they were that loud they still woke me up. Then 5 minutes later one came back phone in his hand loudly asking his wife for the room number , his wife is called deirde & was in the room next door 121 ( we were in 120) but she managed to sleep thru it all, then there was a chat with them two in their before they passed out. We did have a lovely night on the friday and I know you have no control over customers' but being disturbed that many times was awful.

Great location if you are there for the Brands Hatch track. Friendly staff and good rooms. Breakfast is standard.

Parking is by a third party company.

The pool area was great. Staff friendly.

I hate paying for parking but at £10 it didn't break the bank. Our room was a "privilege" room but was one to stay in! Although the room was very large the only lighting was next to the bed and one bulb was out making it very dark at night. The bed wasn't very comfortable. There was rubbish in the bin from previous occupants, only 1 teabag and milk. To boil the kettle you had to put it on the floor as there were no plugs to reach. The large mirror had no plugs close by and again no lighting. No shampoo or soap in the dispensers. Outside in the hallway it'd looked like there had been a murder, huge red stain that looked like blood. The bar was ok although it could of done with more staff as the poor chap was on his own and tables were not cleared, food was brought out by staff but didn't pick up stuff to take back in. Prices were high but actually the burger, pizza and chicken tasted very good. What I don't like is having 12.5% added to the bill, this isn't America, I like to tip if I feel it's worth it not have it added. Would I stay again? No but as a stop over on the way to the coast and using the pool did relax us at least.

A decent hotel and the facilities are a bonus.

The staff were really friendly and helpful upon arrival. Food was nice from the bar. Perfect location for a Brands hatch visit the following day!

Found the bed a little uncomfortable,but apart from that,really liked the hotel

absolutely diabolical food bad rooms outdated and not clean not worth half the money they charge

Excellent location for Brands Hatch circuit

Sometimes the rooms can be a bit cold

We were attending an event at Brands Hatch so this is a fantastic location right next to the track. The bed was very comfy and the room was spacious and comfortable

The breakfast was mediocre only a few staff and rushed off their feet. The slowest toaster ever! The restaurant is in need of an update. All the food tasted low quality the bacon was especially poor and grey in colour. We ate in the restaurant on Saturday night and I had the worst stomach the next day and sadly frequent runs to the bathroom. Had to pay £5 to hire a robe and slippers at the Spa. Also security seemed slack. Fire doors around the hotel were left open so anyone could get in. I would come again but would avoid the breakfast and restaurant

Good location and 30 mins from 02 arena

Had to pay £10 to park in the car park???

The room was large and very comfortable. Swimming pool and spa was amazing

Nothing

The staff , the food the room service, the environment

Nothing.

Hotel was ideally placed for Brands hatch and has lots of parking. Staff were helpful and keen to help with an issue we had. The room was clean and comfortable. The restaurant was good with an excellennt curry. Staff were again excellent.

The caret in the room stank and needs replacing. The buffet breakfast wasn't of great quality. Unfortunately the hotel had a large number of dubious looking guests who couldn't behave themselves. Some were obviously under the influence and our corridor stank of drugs in the morning.

It’s a wonderful location and I had a wonderful experience

None

The breakfast was very good self service and have much as you can eat good selection of cereals and drinks. The staff were also very friendly and helpful the swimming pool and steamroom and sauna was a bonus very relaxing 🙂

Every single thing was just perfect many thanks

Comfortable beds

Extra charge for parking Room smelled of smoke Smell of cannabis in the corridor in the morning

The spa the pool the sauna the steam was absolutely amazing The hotel staff was extremely nice and friendly

Absolutely everything

Liked Racing/sports bar. Staff in the hotel were all friendly and helpful

Disappointed with Ckeanliness There was litter from previous occupants under the bed. There was a lot of black mould around the tiles in the shower. There was also black mould in the wash basin overflow. The toilet bowl needed bleaching - it was badly stained. Neither of the 2 Shower Gel dispensers worked - one was completely empty. It took 2 requests to get clean hand towels delivered.

Location was good hotel was nice staff were excellent good food options

I booked a double bed I got given a room with 2 single beds join together with separate bedding on each bed so basically 2 single beds. And for the 1st time in my life I have bed bug bites all over my body.

Right next to the track

Having to pay parking fees when I was a guest

- perfect location - rooms comfortable

- breakfast wasn’t great

The closeness to the circuit for showing my car.

The Indian Restaurant was really years behind the times. I asked a waiter if I could have some pickles, just like you would be able to have in an usual Indian Restaurant so he said I will see what I can come up with. A small bowl of garlic pieces. That's all we have. I said to him that's utterly ridiculous for an Indian restaurant not to have these sort of items. I definitely won't be going back there again and the portions were definitely on the small side. Not good but they were understaffed.

Staff are lovely, bed is comfy, a proper hairdryer in the room

Its a tired hotel needing a revamp. No loo brush which isn't very pleasant, and in honesty, the rooms werent the cleanest I've stayed in. The spa facilities weren't great with a cold pool and tiny hot tub, sauna and steam room. Plus the pool was full of kids most of the time splashing around so no way to swim or relax in the hot tub or around the pool edge. The food was typical cheap cafe style and breakfast was not good.

The staff were amazing.

Bed was too hard. Corridors tired. Having to pay for the car park.

Spa, Indoor, pool, Steam room, Sauna. Size of the room.

Disappointing reception service. Breakfast not value for money, limited choice. No lift.

The staff at the hotel especially on reception were very friendly and helpful.

Drinks prices

Everything about it 🙏🏻

3 days wasn’t enough lol

pool and bed

parking charge

Very spacious

It would be nice if there is an ac in the room

Staff, bar, and facilties

First room had a dog and smelt if urine, carpet was gross. We were moved to a better room

Location , sports bar food

Beds rooms a bit dated

It was convenient for our needs and the reception staff girl was very welcoming when we arrived. The room was fine and easy to access!

There was no soap in the sink dispenser or tissues but minor problems really

Spa was great

Sorry I found the breakfast wasn’t good value for money, the toasters took an age to make toast the pancake maker was an absolute disaster.

We stayed here as we were attending a wedding nearby. It’s a good hotel very clean and the breakfast buffet was great! We opted for the newly refurbished rooms which were 3rd floor without a lift but definitely worth it.

Our room was very clean and we could tell had recently been refurbished. Shower was spacious and good water pressure. The mirror light was a great idea. I would recommend adding a bedside lamp as it wasn’t possible to dim our lights. It’s a great hotel for racing enthusiasts and we had a big dash board photo as our headboard. Be prepared to hear very loud cars/bikes from 7am if you happen to be staying here not for the racing.

Close to circuit. Staff very helpful and happy

Refurbished rooms not finished. No lights on side tables. Room not cleaned. Slow service in restaurant.

The decor was great especially in the sports bar. Very clean and tidy everywhere. The staff were amazing especially the receptionist when we checked in. The pool area was nice. The food was outstanding! The rooms were modern and lovely.

The fact you have to pay £10 per night to park I thought was a lot considering we stayed 2 nights for our anniversary. There were quite a few classes in the pool which meant we couldn’t go in the pool until it was finished (we got told off quite rudely) The bed was a little too hard for us and so didn’t sleep great either night but that’s personal preference.

Great location

Nothing

Room good, breakfast, good.

Restaurant was full in the evening but dinner was provided in the bar.

It was clean, well laid out and close to where we wanted to go. The staff were friendly and helpful and I was impressed by the young lady on reception who made sure I was who I said I was before giving us a replacement door card. We had left ours in the room when we went to the bar.

I thought the evening menu was a bit thin.

Location to brands hatch circuit

Our room wasn't worth £140 for the night. There were holes in the wall that had been filled with filler without being sanded down and then painting, carpet was coming away from the floor, mould in bathroom under sink and chip marks in the bath. A slight odour in the room too. The hotel bar also closed at 11 even when it was very busy and we weren't told when purchasing our drinks at 10.45 that it would soon be closing or we would have bought another drink at the same time.

La cordialità è stata assolutamenre wow

Il posteggio per il mio furgone era un pelino piccolo, molto stretto state attenti se ci sono molte auto posteggiate male....

Car park situation. If I had known car park was run by private third party i would not have booked a room. Happy to pay parking fee and did, but have been wrongly pursued before for fines with no way to contest.

Good access to Brands Hatch

Insufficient staff to cope Room very tired

It is clean, the pool and spa were great, as was the air conditioning!

We had to keep going back to Reception as our keycard didn’t work. No lift. Food was ok but not inspiring.

Location

New rooms were almost empty and devoid of character or almost any furniture. More like a prison cell. The room was not made up when we came back at 6pm. No new amenities had been provided. A sign said that Nespresso capsules were available at the front desk but they were not.

Location is great for the race circuit. Had a nice evening meal in the restaurant and the staff were lovely in there

Empty reception desk when arriving for about 5 minutes. Receptionist was really rude when I went back to ask where my room was (the number wasn’t on any of the signs). The walls were really thin so I was kept awake by the guest in the next room making loads of noise until 1-2am

Good location, close to the race track.

- The rooms are not equipped with air conditioning. When asked to repair or give a room with air conditioning, they gave me a fan. - There is a coffee machine in the room, but there are no capsules for it. Take your capsules :) - The room has never been cleaned in three days. We hung a sign on the room, talked at the counter, but the room was never cleaned. New towels were brought once, but the old ones were not removed :)

How close it was to the race track.

I was kept up all night long by the noisy aircon machines outside room 266.

The pool, the room nice and spacious, comfy beds

Would be nice to have a small fridge in the room and air-conditioning

Good location

Disappointing stay. Hotel is understaffed; a busy weekend with large race events and a wedding at the hotel, one of the bars completely shut and only 2 serving at the other bar meant long queues and waits for drinks and food. Our room (booked for 2 nights) had several issues on arrival; rubbish from previous guest still in room (half used water bottle on side in bathroom), poorly stocked tea and coffee facilities and no tissues (clearly not restocked after previous guests), mould in bathroom and extractor fan not working, mould on bedroom wall, interconnecting room door was not locked, kettle lead wouldn’t reach any of the plug socket so had to use on the floor. TV instructions missing so hard to use. Issues were reported to reception, but they failed to address any of them by the second night and had to make a complaint on the second evening. We were then told the interconnecting room door lock was broken, but it was ok as it couldn’t be opened from the other side, still not confidence inspiring so slept with bags in front to door. Rubbish was not moved as requested or tea a coffee restocked until we made a second complaint. We were offered another room but at 8:30pm after a long day the last thing we wanted was to have to move rooms. The reception staff did apologise, but no offer of a discount or compensation. Overall we left with the impression that the hotel is severely understaffed with rooms not being serviced and the venue not being maintained or cleaned. The debris from the Saturday night wedding was still evident late on Sunday both inside and outside the hotel, with the event room clearly visible to other guests. It actually looked like there had been a food fight in there. Bar food expensive with £17 for a basic burger and some fries (no side dressing). Breakfast extra and well as parking so be careful if you book through Bookings.com.

Not far from the Swanley Interchange on the M25 so good for our event in Farningham, Kent. The staff worked hard to make sure we could access our room early as we had a funeral to attend. The room was large and the bed very large. On arrival in the room everything ‘seemed’ clean. A kettle, with tea, coffee and little milk sachets in the room.

The bathroom really let the room down. Whilst the toilet looked ‘clean’ the back of the toilet had been allowed to stain significantly in the U-bend and in the flush outlets. Really off-putting. The sink was on such a high surface that my wife, who is 5’ 3”, could only see her eyes in the bottom band of the mirror, and using the sink was an uncomfortably high stretch up. The bath panel was filthy along the bath edge - but also didn’t seal, so after use, the bathroom floor was like a swimming pool. Not pleasant to step out onto.

The bed only

The hotel rooms need to be updated. The bathroom doors need to be replaced, and there was an unpleasant smell coming from the pillows.

Location

Always friendly staff

two particular members of staff Aurelie who was helpful and kind in reception and a lovely waitress in the restaurant in the evening called Thio I think? Bar satff in the sports bar were helpful and friendly.

where do I start? Breakfast was disappointing, the surfaces were not regualrly cleaned and on the first morning as full bag of pancake mix was left next to the machine for at least 20 mins.. No brown sauce for two days! Cooked breakfast was blnd as a result. You ca ask for fried eggs but theres nothing that tell you this. They were overdone and oily. I left them on the plate.I have to say that the pastries (particukarly the apple ones) were warm and very good! Coffee needed an extra shot of expresso to be more thn hot milk. The room was scruffy the toilet leaked on the floor and there was a big patch on the carpet of what looked like blood. Air con was good (thank God as it was 35 degrees in the day). The restaurant was not atmospheric (unless you like the cafeteria vibe) but our waitress was top drawr and the indian curry menu really good. We had three different curries all great and the chips with yoghuirt and chillies was really tasty. We were given a free parking voucher as there were meters in the car park (i think to stop racegoers clogging the car park. Worst of all on Wednesday and Thursday night the bar shuit at 10pm for residents! Left is with a pay fridge by reception with lager cider pop and water. Not good enough really if you were there with friends which we were. All of them were unhappy with their rooms for various reasons. NB We had upgraded to a larger room. OK if youre there for the racing and need a place to sleep and maybe have a curry ion the night. Not a great holiday destination.

Nothing much

I have to say, this is by far one of the worst hotel experiences I have ever had.There is a track directly next to the hotel which creates an unacceptable amount of noise, making it extremely difficult for anyone staying here to properly rest. As a traveller, one of the main reasons I booked a hotel was to get some peace and rest, but unfortunately I got absolutely none. What made the situation even worse was the complete lack of consideration from the hotel staff. Staff were breaking glass bottles inside a bin directly outside the rooms while disposing of rubbish, creating extremely loud bangs. On top of that, they were using a saw to cut something nearby, adding even more unnecessary noise. This was not a one-off minor disturbance — it completely ruined my ability to rest.I raised this issue directly with the manager and made it very clear that I wanted a refund. I was told by the manager that I would receive one and that I would be contacted regarding the matter. Despite this, I have received absolutely no follow-up or communication whatsoever.

The hotel staff are friendly and welcoming, hotel is clean and welcoming. Pool was good for the children, the children liked the race car themed room. Beds comfortable

Our room was located above the bar so was abit noisy until after everyone left the bar. A gap under the door so you could hear all the noise from the hall way.

The staff were superb, friendly, helpful

The hotel was slightly shabby - some basic repairs/updates could be done. On both nights the bar closed too early and there was nowhere to get a glass of wine to finish the evening. Ridiculous given we were residents! Too few staff to meet the needs of guests - at breakfast, in the lounge, in the evening. Breakfast: horrendously expensive for what it was - watered down orange juice, no butter, no brown sauce (on order we were told! Ridiculous - plan ahead!!), only one of the two coffee machines working, pancake machine failed and set fire to the pancakes! Fried eggs ordered but took so long the rest of the breakfast was cold. Room facilities very basic - no bottled water, no refreshing of beds over a 2 night stay, no cleaning of the bathroom, unpleasant general 'gel' for all aspects of washing. The toilet was disgusting! Brown stains under the rim. The general feel was cost-cutting and therefore low level of service and satisfaction. This was not a cheap budget hotel - but it felt like it. We won't be coming back.

Comfort & cleanliness of the rooms

The rooms are probably in need or upgrading due to wear and tear and damage

It was a good location for Brands Hatch track

Nothing

Right next to Brands Hatch. Staff fantastic. Food availability excellent.

Nothing.

Location

Poo mark in toilet. Table booked for 8pm food arrived at 9.20pm. Parking £25.

Location

Paying for parking

Location, also room was clean, shower was nice.

The bed was extremely uncomfortable, springs were digging into our back.

The pool, jacuzzi and the saunas.

The A/C is not working properly, not giving the cold temperature.

The air conditioning wasn’t working and made the room unbearable. Hallways were dirty and the food was poor

Decent room

There was no shower gel or toilet roll in the room, had to ask house keeping and ask reception . Also got woken up at 1am asking if we were smoking in the room which we wasn’t

Very accomodating

No aircon

clean room.

price could have been more competitive

Nice room and location.ground floor room was a bonus.

Bar meal not great,needed a sharper knife .

The breakfast was lovely, plenty to choose from

The bed was rock hard so I didn’t have a very good sleep, but I loved the room and it was lovely and clean. Thank you

Room suited our needs for a one night stay whilst attending a race meeting at Brands Hatch

Bathroom needed an update , tired with grubby grouting and paint peeling on ceiling

Location good, spa facilities good, spa chap was helpful and smiley. Reception chap on arrival was pleasant and smiley, room was acceptable and clean enough in general.

Bar area was dirty and covered in rubbish, tables took a while to be cleared up outside, chap behind the bar didn’t engage at all just showed card machine and didn’t say a word. Ceiling in our room was broken and lifting, you could see the insulation and move the ceiling tiles!! Wasn’t £176 a nights worth! We go to a lot of different places for different things and have stayed in much better for a lot less!

Good location, good bar Staff were very polite and made the stay pleasant

Not the cleanest had marks on bed sheet was offered breakfast and to move rooms but we were already leaving so didn’t take the offer.

Hotel was nice clean and the staff was amazing

N/a

The tea station in the room had no socket to plug the kettle in 😠

vriendelijke en behulpzaam personeel en smakelijk eten

De gym viel iets tegen. Verder waren de voorzieningen erg goed. Voor de biljart moest je betalen.

Loved the option to use the spa an pool. Room was very spacious an clean.The check in was quick an efficient the staff were so friendly.

There wasn't anything not to like it was one of the best stays we've had.

Very near brans hatch race track

No lift

The hotel has an impressive, spacious lobby which is welcoming. The rooms are also a good size. Clean and comfortable.

When I checked in 3pm I found I had no running water. I made reception aware. Apparently works that were due to finish at 12 had overrun. I was told 4.30 was their aim. After a lot of noise, banging and crashing I got water at 6pm. A bit of a disaster to my plans.

Location and cleanliness of the room.

I have stayed here before when visiting friends locally, so I decided to book it again. This experience was not as good as my previous visit. I raised a number of issues at reception when checking out. The person on reception was attentive and polite, and said that they will ensure I receive an email in response to the matters raised. Nine days later, I have not received the email. Based on this experience, I will not book again.

We asked for a quiet room, and got it. The continental breakfast was good, worth the money staff were all friendly and helpful

Bathroom and shower could be alot cleaner, decor in room is a bit dated.

The room was nicely laid out, the staff were really friendly and the spa facilities were great

Our bath taps didn't work that well and got stuck almost flooding the room, there were stains on the walls of our room, there was a huge hole in the roof along the corridor towards our room. After my daughters bath was drained we found what appeared to be mould/ limescale build up. We were charged a £50 damage and cleaning deposit which didn't seem fair given the state of the room and corridor

The rooms are lovely. Very clean and smart. The racing bar is fabulous. We enjoyed lookimg at all the mini car figurnes.

The rooms were lovely, BUT i wish there was aircon. It got so warm in there. We did have a fan in the room, but it just circulated hotair. The rooms are very modern, id assumed aircon could have been in them.

Établissement propre et « personnel parlant le français,

Bouteille d’alcools dans le couloir, Clim pas très réglable

If you need to stay close to the Brands Hatch circuit, it doesn't get much closer than this. The Aircon in our first room was broken, but the staff quickly switched us to another room without issue.

The room was quite basic, nothing special, I expected it to be a bit nicer. The bathroom wasn't as clean as it could have been, nothing too bad, but again expected better. We didn't book breakfast, ended up paying the £20 each (daylight robbery) because there isn't really any alternative when you need to get to the track early. The breakfast itself was nothing special, and really not worth the cost.