Leonardo Hotel East Midlands Airport - On-Site

Good location and had a swimming pool and Sauna.

Wasn't clean especially the bathroom, and taps leaked! No complimentary water, and charged 2.80 for a 600ml bottle. No robes fairly limited breakfast in comparison to others at the price point so not value for money.

Handy between flights

Nice hotel for the night before an early flight. Helpful staff and very informative. Reasonable rate for a Stay and Park.

Nothing.

The convenience of the airport

I didn’t dislike anything

Location great, only reason we would choose again

Door had gap under it allowing noise from late arrivals/early departures to disturb sleep. Restaurant food choices were not the best and staff there were not particularly interested in us. Check in took a long time even though we had pre checked in

The room is perfect for a short stay, the staff are excellent there is everything you need, the airport is next door. We have used this hotel a few times now and there is everything to like. Excellent service

Nothing

Second time staying there , close to the airport.

The bathroom was not very clean.

Convenience of hotel in relation to the airport

Not sure how the house keeping works but when cleaning rooms and bathrooms they need to check that there is enough soap and shower gel as we didn't have much

The location was great

It was very difficult to get a cold beer (corona beer ) on arrival I said that on previous stays they constantly ran out of Corona beer and kept putting warm beer into the fridge late at night instead of early in the day as requested constantly and I was assured this would not happen and they put about 5 beers into the fridge and this kept happening all during our stay dispute constantly reminding the staff to please make sure there was enough cold corona beers in the fridge every evening but it seemed beyond there comprehension to do this simple task very disappointed

Clean and comfortable, easy for next day flight

Close to the airport , but took us a little while to get our bearings to the hotel!!

A very long walk to our room going by the receptioist

Its location and parking facilities

Staff not clearing tables although it wasn’t busy but was happy enough to stand at the end of the bar chatting amongst themselves, many, many, tables inside and outside full of empty glasses and crockery, even worse we had to move our empty glasses and diningware to a ta el next to use full of empty glasses. Assumed it was a drip of point for customers

It,s Ideal for the airport

Nothing

Very good food and friendly staff Walkable to the airport

Dropping off for cars a bit confusing

Perfect stay for early flight from EMA

Bar rather expensive

Great location near the airport. Clean and comfortable.

Nothing

Room good and the food was much better than expected.

Nothing

We use this hotel very frequently on our travels due to early flight times. Location spot on. Staff usually very good. Public areas very good and bar area very good. Bathrooms are seriously now in need of improvement. We have made this known to the hotel directly on several occasions.

The bathrooms are in serious need of an upgrade or at least some improvements. This lets down an otherwise very good hotel with excellent value for money.

The location, it’s just a 5 minute walk to the airport, the food is good and the staff are lovely, always fantastic customer service and it’s also very clean.

X

Good location, comfortable room

Not a problem ,but card only at the bar.

Breakfast was ok. But cold and not much variety of fruit.

Ideal location right next to East Midlands airport.

Generally looked a little rough around the edges and could do with a refresh.

Fantastic location and all staff lovely

Nothing

Overall good value

Bar staff seemed busy and a little grumpy Tables wasn’t wiped clean until I asked

Location and facilities

Only let down by the abrupt and quite unprofessional nature of the female receptionist at check-in

The location to the airport was great, it was very quiet and the curtains blocked out all light so it was possible to fall asleep early.

The bathroom was a bit run down.

Very was fine

Location to airport

Front staff member not helpful - maybe a one off and not representative but she was not particularly interested in being helpful

Great

Nothing

Location friendly staff clean

The breakfast but the coffee was good

It’s a fab hotel what a great way to start your holiday

The shower / bathroom needs an upgrade that’s the only criticism

Its right next too airport,bar is welcoming staff are helpful always good value.

No sky sports anymore or football,bathrooms dated now,not flexible with days for parking longer or shorter than what they offer.

Very clean hotel, food was great, right by airport as needed for an early morning flight, easy check in

Nothing

Proximity to the airport and being able to book car parking for the time we were away on holiday. Friendly staff.

Only one chair in the room (always the case), so I end up perched on the bed without anywhere else to sit.

Television not working went to tell reception and she said no matinance men working

The parking at hotel for airport .

The dinner. They had added a new meal to the menu that I ordered it was disgusting I talked to manager about it and I received a refund and a apology.

Closeness to airport terminal

Not a lot really

I liked that it is close to the airport, we will possibly stay again when we go on other vacations.

Everything 😊

Nothing 😊

Comfortable beds

Our stay was perfect, food was exceptional, will definitely come back when flying from east midlands xxx

This hotel was amazing value for money. The room was spacious, clean and so comfortable. We had use of the leisure facilities which were absolutely fantastic. My daughter especially loved the pool and sauna room. The staff were all really lovely, so helpful and welcoming! The breakfast was so tasty and we just couldn't fault anything at all. Would def recommend and would love to visit again if in the same area.

Clean, next to airport, nicely furnished

Team weren’t engaged, not friendly, especially in the bar/restaurant. Check in ok, however, had to ask where bar/restaurant was and how to get to Our room. Wasn’t offered to join the loyalty scheme

As always , very clean & tidy. The staff go above & beyond. 4th time staying here, love how you can get 8 days parking in with the stay , one less thing to worry about & already booked for next year 😊

N/a

Close to airport

We paid 173€ for one night and the room was very dirty and tired. It needs to be completely refurbished. There were a lot of cobwebs around the ceiling and the bathroom was particularly dirty (the tiling around the WC, the shower curtain). The chairs in the bar area were very dirty and the tables were not cleaned. Very disappointing overall.

Location perfect....very very comfortable bed...would definitely stay again for early or late flight

The friendliness of the staff and food

Was abit expensive

Convenient for the airport, room was clean and the breakfast was good.

Location is great, 5 minutes walk to the airport

Great location & friendly staff

Bathroom is very dated with mixer tap shower

Everything

Nothing

The location to the airport is perfect. The staff were friendly on arrival and departure, these were our only interactions.

The room seemed very dated, the carpets and bed bases were heavily stained, as was the shower curtain. It was ok for a night but it did seem a little over priced. Stayed at the Hilton at Manchester airport a few months back for less and received a warm cookie on arrival. Also be careful parking in the car park by the bushes and trees as you will likely end up with bird mess all over your car. Obviously not the hotels fault just something to be aware of.

Location to airport. Breakfast was good but could have done with being a bit warmer in temperature as was lukewarm under the lights

Bed wasn’t complete or secured. Shower curtain was dirty, shower hose was slightly split near the taps. Breakfast could have done with being warmer. No crisps on sale at the bar or reception ( sold out apparently)

場所

部屋の位置

Nothing

Pie was nice

Well was not clean at all cobwebs all over , loads of dust on everything, bad smell blood stains on pillows had thet them changed they where fusty smell bed cover disgusting. Worse than last time we stayed and that was bad. Needs major clean & updating , food & drink way over priced. Aircon not work. & no lift .

Proximitu to airport

Didnt realise cost of car park not included in price

Comfortable bed. Distance from the terminal.

N/a

5 minutes to airport

Nothing

The hotel room and particularly the bathroom was in need of refurbishment.

Great location

The food at breakfast was cold A lot of children running around Crying children very loud in the next room Lots of smokers outside No lift tone t floor up

Close to airport

Food expensive

Didnt have breakfast. We booked the location due to early morning flight. Excellent location and only a 5 minute walk to departures

Nothing

The staff were great in fairness

The hall we were on smelled of sewage. They had used potent air freshener to try and conceal it, but you cannot hide the smell of drains.

Comfortable and easy for airport

Nothing

Didn't get the room till 4 oclock

Perfect location as it's so close to the airport. Spacious hotel with plenty of rooms and great facilities.

I had asked the young waitress how spicy the curry was on the menu ? She said that it wasn't that spicy. It turned out to be very spicy. After the meal, I said it to her, she never apologised. Lack of basic manners on her behalf!

The proximity to the airport. It was a 5 minute walk

I’d arrived after an 18 hour flight and was anxious to check in early. I paid £10 an hour to do so. No lift isn’t ideal if you have heavy luggage and aren’t allocated a room in the ground floor

The room was clean and comfortable, in a great location and its just a 5 min walk over to the airport.

Staff were fantastic both in reception and in the restaurant, nothing seemed like too much trouble

Only a 1 night stay so no negative comments at all

Vicinissima all’aeroporto Letto ampio e comodo

Pulizia superficiale (all’arrivo: un capello nella doccia, water aperto, e materasso horror coperto da un indispensabile copri materasso). Nel complesso però ambiente pulito.

Everything was just perfect

Ease of parking. Staff were pleasant. Didn’t try any facilities.

Pubic hair in the bath, and the drain had a bad small.

Closeness to airport, literally walk out of hotel, keep right and follow footpath round. Triple/family rooms available. In room safes.

Check in at 3.30 am was appalling. Staff member was obviously not happy being interrupted from playing on his phone or some such. There was no one else in front of us checking in. We had just had a 6 hour flight and it was 5.30 am for us, we had already checked in on line. Why did it take him so long to faff about checking us in (2 rooms, approx 25 minutes!) with others wanting to check in too. Allocated room upstairs with heavy cases, no lift and no offer of assistance. Doors on rooms have gaps under them so let in noise from guests leaving/coming in. Doors need soft closures on them! Breakfast had by some of our party was not good (tinned mushrooms!) for £17! Some plane noise taking off etc but to be expected when you are so close. Tiny bathroom, we were in room 114. Difficult to open door if anyone is in without chopping their toes off.

Adjacent to airport Late booking in

No late service

Lovely surroundings. Pleasant guy at the leisure reception

Nothing

Great location and clean room, onsite restaurant and bar. 10/10 comfy beds!

The whole key card system had gone down when we went, so the lovely staff members were having to let people in using a master key- we appreciate that this appeared to be a one off, however it did make us feel less secure than usual (especially with all the key card issues in the news recently)

Location to donnington park. Staff lovely. Beds and pillows were comfy.

Room/bathroom was a bit tired. Needs a re vamp.

Muy cerca del aeropuerto Ideal

La proximidad al aeropuerto y las camas, comodas.

Tener que subir las.maletas por una escalera.

Comfy beds and good location to the airport

We had ants in the room and I had 2 on my bed crawling. Told the reception guy when checking out and also about all the cobwebs in the room. I also have mobility issues and we were accommodated in room 100 furthest away.

Good sized room, good food, helpful staff, great location

Warm welcome, very close to the airport

Miserable bar staff. Not all. Just one on particular

Nice room

Fees to park at the hotel for the night were unacceptable as we had paid approximately £100 for our stay.

Location

The fact that hand soap or shower gel were mixed with the water (I guess it was all about saving as much as possible so that’s why the water mix). There was hardly any shower gel in the bottle plus the fact that it was mixed with water was a big no!!!

Close to airport .comfy room

No key cards .had to get staff to get back into room every time we went out.card only payments

Great location, less than a 5 minute walk from the terminal. Was reasonably priced, especially given how close it was to the airport.

We were staying after our holiday due to the late time we landed. I called before I booked to check arriving during the night was ok, I was asked to email, the hotel confirmed it was not a problem as long as they knew, they put a note on the booking so it didn’t get put as a ‘no show’. I completed the online check in with the arrival time as well. I also messaged when I found out our flight was delayed. When we arrived at the hotel, the night manager was rude and said he’d put us as a ‘no show’. We were eventually shown to our rooms, it was at the point he left our rooms we were told there were no keys for the rooms as the machine had broken so if we wanted to leave the room, we either had to wedge the doors open or go to reception who would then let us back in again. The family was split across 2 rooms, so this wasn’t ideal. The day staff were more helpful and confirmed the notes were on the booking so it shouldn’t have been listed as a ‘no show’ and they would email the managers to make sure we didn’t get charged for not turning up in addition to us paying on arrival.

good location , 5 mins from arrivals, 24 hr reception

no room key cards for 24 hrs, no alcohol after 11pm, cash not accepted, room not cleaned, drain smell in the passage way

Being able to checkin, take the car out and get back dropped off by family without getting charged.

Easy for airport

Handy location for Donnington racetrack

Room could have be cleaner smelt empty shampoo bottle door entry didn’t work had to get member of staff to let us in to be fair that was for everyone it problem not unacceptable in a hotel of your standard

Location was good and facilities

Wasn’t as clean as would expect.

Only stayed for 4 hours

Comfortable bed

Location.

The rooms are a bit tired. Stains on the carpet and desk lamp.

Location

Basic menu restaurant not too clean

Location to airport

The place was not clean and the pillow cases not washed.

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