White Swan Hotel

Room was spacious and had a gorgeous view of the Pearl River.

Personal, habitacion y comida bufet, limpieza todo en general de 10

No hay nada no me gustará

行政酒廊餐饮品类比较稀少

Emplacement idéal, vue incroyable sur la rivière, personnel très attentionné

Everything! From the polite welcome to all the staff and management Room was fabulous The hotel renovation is exceptional Food and drink and service likewise - exceptional!

各方面都很好

面包店的萨其马点心应该多预备一点

Beautiful and clean

Shower facilities not convenient for elderly to climb inside the bathtub

Отличный отель в отличном месте. Сервис на высоте

Beautiful hotel, comfortable with a delicious breakfast. Location is fantastic and the view of the Pearl River was endless entertainment. Staff were friendly and accommodating.

Views

Paid for 2 breakfast when I only needed one and no reimbursement

Conveniently located with a nice view of the river. Swimming pool is very nice. Beds are comfortable.

Many tourists crowd in the lobby since it’s also a historical site. Could have had better crown control.

Excelent amplasata pe insula, proprietatea de basm, lobby impresionant la fel ca si piscina incomjurata de vegetatie luxurianta. restaurante diferite cu meniu variat

酒店的床特别舒服，软硬度很好，比其他酒店好的多👍👍

房间干净整洁，还算符合5星标准。

自助早餐很一般，款式多，但味道太普通了，听闻白天鹅的点心很有特色，但在自助餐里的那些中式点心如一般的饮茶餐厅，住了4晚，吃了4顿早餐，中式点心只浅尝过一次，现煮的粉面汤也没什么味道，令人失望！

Excellent breakfast I liked everything

Best location and best service

服务态度非常好，以后会经常住这家酒店

Great old money hotel

Air conditioner couldn’t be adjusted,the temperature was set very low and didn’t change no matter what you do,very inconvenient,had to just turn it off at night

环境优美，客房、礼宾部员工服务很好，非常干净整洁。

前台有两个年轻女孩子并没有太耐心，还喜欢用双眼直勾勾看人，带一点挑衅的感觉。相反一个叫“廖展庭”的男孩子很和蔼和有耐心，非常赞扬他的服务态度。 希望酒店设一些带洗衣机和干衣机的房间，方便客户选择之余，能留下更多客户。

Operation desk is professional and well educated

バスタオルが湿っており、すぐにハウスキーピングに連絡できません。問題を解決した後は、彼らに迷惑をかけません。

景觀很美！房間寬敞舒服！

各方面都很好 环境 服务 房间面积 设施

na

Food, food, food!

a bit pricy

I had a wonderful stay at this hotel. The staff were highly professional and spoke excellent English. We were warmly welcomed by Kevin, the reception manager, who was exceptionally friendly, attentive, and helpful throughout our stay. The room service was outstanding, with meticulous attention to detail. Housekeeping cleaned and organized everything thoroughly each day, including every bottle and item we had used, and promptly replenished all amenities and supplies. Thanks to their excellent service, we felt completely carefree and comfortable every night. The buffet breakfast at The River Café was delicious, and the restaurant offers one of the most beautiful river views we have ever experienced at any hotel. I highly recommend this hotel to anyone visiting Canton and will definitely stay here again on our next visit.

Grosszügiges Hotel

Frühstück

空调的控制优于其他酒店，宽敞，江景房很值得

毕竟是老饭店，因为对公众开放，有些嘈杂

Hotel is lovely and we had a great room with a fantastic view

Nothing - everything was perfect

great taste great choices

Good breakfast, lots of variety, staffs are friendly and helpful. Location is good, near major shopping centre and lots of good Restaurants around.

None, everything is good, except there is no self serve laundry.

Besutiful position

We ordered Peking duck it was nowhete as good as before standard dropped

English speaking staff and good WiFi.

La camera molto bella, peccato per la moquette

Il personale non all altezza della struttura

Location location

Only they didn’t take the Apple Pay

Such an amazing hotel. The staff go above and beyond. The rooms are beautiful and very clean. The hotel put on a boat for us to travel to the Canton Fair which was amazing. The location is superb. Would absolutely stay again.

La chambre obtenue est très spacieuse avec vue sur la rivière au 16ème étage. Toilettes japonaise et salle d'eu et baignoire avec vue sur la rivière également.

Légère odeur d'humidité.

宾馆的陈设、摆件、挂画等非常有价值，有历史文化感

卫生间的智能化

Rooms were great

Slight dampness

Emplacement idéal au cœur de Shamian Chambre claire et très propre accueil et gentillesse de Lucy et Isaac

Convenient and close to shopping centre, lots of restaurants around. Beautiful surroundings.

None

Traditional Large room - very nice

We were upgraded to a bigger room. Std room has double bed which is not good & room is too basic. Booking com info should have made it clear that it is a double bed & not king size. For the price I could have gotten better five star hotels with king sized at better location.

Too Many local visitors and don’t make it pleasant or exclusive

Hotel quality for the price is great, Location depending on your travel purpose is ok, but you may need to move by subway or didi. Food, room quality, and views are exceptional.

Location and breakfast at their famous dim sum restaurant was good

Rooms are small

Everything!

The dinner service in the Jade Restaurant!

Quartier super

Salle de bains vieillissante

都很好

可以了

Room is large and well decorated. Bed is comfortable. Staff is friendly, helpful and efficient.

Service was smooth and responsive

各方面都符合对一个老牌五星级酒店的期待。大堂很漂亮。 没有订早餐，早茶有点贵但真心好吃。

amazing large room with river view. location top if you want to take a walk after a long working day. excellent restaurants but they close early

la propreté et l'équipement de la chambre, le quartier où est situé l'hôtel

le prix excessif des buffets

Front desk staff friendly and helpful.

Very disappointed! Didn't meet my expectations for this price. Round table and work Station were dirt marks everywhere. We stay 2 nights and on the next morning after we finished our breakfast, we found out that someone has get in to our room as there are a worn towel in the middle of the floor. The breakfast not even good enough for a 4 star hotel.

Ubicación , decoración, amplitud de la habitación , las vistas al río y la actitud del personal

Mucha gente en el lobby haciendo fotos que no eran clientes del hotel

Great location

It seems to be pot luck if you get a decent room or not. The last room was cramped, shower over the bath, that was so low you could not shower standing up. The bathroom was in a poor state of disrepair. Yet the price was the same as my colleagues room that was far superior.

Very comfortable room and great service. Excellent location with many restaurants nearby. Ferry service to the Canton Fair a lovely way to start the day.

Facilities -- I was disappointed that there was no coffee maker in the room. Selection of teas was quite disappointing too The bathtub and shower look very nice but don't really operate that well. Bath area rather dangerous. Need more grab bars

I ordered breakfast on two mornings. Food was cold when it arrived. Bread was cold. Coffee, which was expensive, was really not up to scratch. Bar on 2 floor was very pleasant but food in the Chinese dimsum restaurant on 3rd floor was forgettable.

Відвідували виставку у Гуанчжоу, і обрали цей готель через наявність трансферу (пором) і реєстрацію на виставку у самому готелі. Ставка на трансфер оправдала себе - приємно провести час на верхній палубі за чашкою кави, або й навіть за повноцінним сніданком (що теж дуже зручно, враховуючи зміни часового поясу тощо) - ціна за трансфер і сніданок входить у ціну проживання у готелі. Само готель комфортний, гарна звукоізоляція, гарна якість матрасів. Місце розташування - район Ліван, де переважають колоніальні будинки (британсько-французької доби), інстаграмне місце, дуже зелене і з достатньою кількістю ресторанів (направо від виходу), гарним парком, прямо на березі річки. За 20 хвилин пішки від готелю знаходиться цікавий район з типовими шопами, дуже своєрідний і автентичний. Станція метро і непоганий торгівельний центр знаходяться десь за 10 хв пішки від готелю. Із задоволенням повернемось!

Було би добре підтягнути англійську мову у персоналу - підтримувати світську бесіду нема необхідності, а от хоча б розуміти вирази типу "кава з молоком", думаю, під силу кожному.

Breakfast superb but would like breakfast to finish at 10.30.

The choice of white wines by the glass in a Michelin restaurant is poor Payment in advance for food rather than at the end of the stay is something I have never experienced before The bathroom shower curtains would be better with a walk in glass doored shower

This is the 4 or 5 time that I have stay in your hotel . I have always book the River facing room and was always given a floor on the 14 or 15 . First time eating at your fine restaurant . The Chicken and Char siew was good .

Except the shark fin was a disappointment. It is what it is.

All, I have the use to stay there and it’s always my favorite hotel in Guangzhou

Only the breakfast time who’s stop at 10am

The hotel is excellent on location and services. Tim, the manager of concierge, is very nice and helpful. We left some important belongings in the room after checked out. Concierge staff mailed our belongings to the hotel we stayed in Shanghai. We definitely will stay at White Swan Hotel if we have chance to visit Guangzhou.

Nothing we do not like.

A big shout out to Issac, Roy, Sarah, For their kindness and help during our relaxing stay at the White Swan. The working team from the door man, front desk, porter, cleaning staff, management, restaurant staff, nightclub employees was exceptional and beyond our expectations. We highly recommend staying at the White Swan, the accommodation is first class, located at the rear of the property lies a treasure of 150 amazing buildings which can be explored, the tree lined streets add to the beauty of the area. In summary we will make a return visit hopefully soon. Penny and Colin.

There was nothing that we didn’t like, everything was exceptional

Overall a nice, somewhat old-fashioned but very centrally located hotel. Check-in went smoothly. Perfect for sightseeing and a city trip. However, there were some shortcomings in the service. None of the hotel staff could speak English or really help with day tours. Even more serious, however, is the handling at check-out and the processing of the deposit payment. In all hotels in China, I received my deposit back to my account within a maximum of two days. Now, after more than a week, the credit/refund is still missing — which is a no-go nowadays. When asking about it, one is treated quite rudely, being told that the problem lies with the bank or the credit card provider, which is simply untrue. Technically, a refund within two days is absolutely possible. I am still waiting and will likely report this type of business practice. Therefore, deductions in the rating.

Fantastic luxury rooms and great food options - added bonus of priority seating/reservation for hotel guests

living and parking

restaurant

The restaurant

Too many people

We stayed in a Deluxe King room 2403 with river views which was very spacious 60m2, bed, bath & shower face the river, nice large desk area, TV was good with access to CNN, Wifi was good too as could still access FB, Whatsapp, which are usually not accessible using hotel wifi in China. The hotel lobby was stunning with a huge atrium & waterfall, great for photos. The nearby old European buildings & beautiful trees, landscaping were a delight to stroll around. There was a big Starbucks Reserve nearby decorated in Harry Potter theme. We enjoyed excellent dim sum at the 2F Hongtu Hall and a delicious dinner at Jade Hall. We had not stayed in Guangzhou for 7 years so it was a most memorable return. Thanks to the hotel & staff. We would definitely return sooner next time.

That we only stayed 1 night, no chance to use he Pool or try all the dining venues. The only fault in the room was that the USB charging outlets in the bedside desk drawers were slow charging. Fortunately we brought our own USB power adapters. A minor matter was that the bathroom scale was low on battery so I couldn't check my weight, Ha Ha!

We booked a Club Suite as it was for a special occasion. The room was extremely large and comfortable, with a brilliant bathroom and great views over the river. The staff was very efficient and courteous.

The main lobby is very busy as it is a tourist destination. It's nice if you can have access to the executive lounge on the 3rd floor as that is calm and quiet.

The location of the hotel is wonderful. The river view room is spacious and comfortable. The breakfast is excellent. The gardens of the hotel are beautiful. I feel sorry for not having enough time to appreciate the gardens and swimming pool because of short staying period. Tim, the manager of concierge, is very nice and helpful.

Nothing unlike

Tug away from the bustling town in Guangzhou, this hotel in Shiaman island provides another side of Guangzhou - quiet, historical and surrounded by the colonial architecture , marvelous experience and the staff service is unbelievable superb, credit to Mr Liang Hao Wen, 梁浩文， very efficient and professional, could not believe a local hotel staff is so much better than those international 5 stars and 6 stars branded hotel

Nothing, perhaps there are many nice shops in the hotel which make the pockets empty fast

干净 整洁

Las instalaciones realmente espectaculares. Es un hotel de primer nivel ubicado en la Isla Shamian a orillas del río Perla, por lo que las vistas desde la habitación son fantásticas

Nada que observar

Excellent executive Lounge service

N/A

La decoración, el diseño , muy amable

Nada