Hilton Miami Downtown

The place was nice and beautiful. The surrounding was good love that there was a grocery store store not too far away.

No dislike.

tesisin konumu kahvaltısı oda temizliği çok iyiydi

odada terlik olmaması çok kötü idi

Ambiance, location, value, clean rooms

Tutto

Niente

Location

Breakfast, they changed too much. That coast me 167$ for 4 people with tax, tip which they already added I don’t know why? we too buffet? We were getting by ourselves. I wish I would’ve had eaten outside would be much cheaper. Never recommend.

The experience was horrible the bed and furniture was nasty the halls were smelly it was a overall bad experience

Everything was horrible

Food in the bar and outdoors was good. Service a little slow, but burgers were delicious.

We ordered buffet breakfast on two mornings. Choice was limited (only scrambled eggs, no poached/fried). It was also expensive costing $122 dollars for 3 buffet breakfasts. Location of hotel means you need to get an Uber from hotel to any attraction eg Bayside. However, it was a good location for Miami Port.

It’s in a great location and fit or large family comfortably.

The Lightning was non existent. They only had lamps and those weren’t very good. After the Sun goes down good luck seeing anything in the room.

le cadre, la propreté, la piscine

le fitness etait HS alors que nous avons choisi l hôtel plutôt qu un autre selon ce critère. c est lamentable de ne pas prévenir avant , d afficher des photos de fitness alors qu il n y en a pas. le petit déjeuner était bofbof pour un 4*

Good location

Ac

Great value!

The pool needs a little maintenance, however, it’s clean and has a great breeze on the rooftop.

Everything! Friendly receptionists, clean premises, nice bedding, great valet parking!

Nothing!

Location was great for us, close to the cruise port.

We requested more towels and did not receive them. Our room was a double queen bed with a pull out bed and could sleep up to six and 2 lg bath towels was not enough for 4 adults. Disappointed the pool didn't stay open later.

Nothing

The staff

Location

Die Lage ist super. Das Frühstück ist top. Wir würden jederzeit wieder kommen.

Das Parken ist sehr teuer! Sollte bei dem Nächtigungspreis inklusive sein!

Room was basic. People were smoking weed outside the dining area but within the hotel, which was difficult to bear. Bath tub was full of marks. Overall very commercial hotel.

Electricity was out I didn't get no breakfast I had a walk from the 12th floor with my suitcase all the way down to the lobby and I had trouble to find the lobby in the staircase I end up in the laundry room it would have been nice for the front desk to call the guests and notify the guest that they are having some electrical issue so the elevators would not be working and the water would not be working and I was very disappointed I work in hospitality they could have done better. For a beautiful hotel they could have done way better

Location

Location, clean

אהבנו את הקומה הגבוהה, הנוף

המיקום של המלון טוב, גם קרוב לנמל, גם לחופי הים וגם למרכז העיר אבל מכיוון שיש עבודות בסמוך למלון , לא נעים להגיע אליו בשעות הערב.

Una ubicación Que Gana en todo . El restaurante tiene calidad en los Desayunos

No leí Bien . Hice mi Reserva y Renté un Carro de Gama alta por 5 días pues ellos cobran el servicio de parqueo Diario . Pregunten antes de Reservar para que no tengan sorpresas y Recuerden que aparte de la reserva tienen que dejar un Depósito en recepción

Front desk was excellent. The location and room was beautiful.

Buona la colazione allo Starbucks (prodotti dello Starbucks disponibili solo al mattino). Utile il servizio di deposito bagaglio. Comoda la vicinanza al trenino gratuito che porta a Miami Brickell (il quartiere finanziario decisamente più vitale).

Il mobilio e i sanitari sarebbero da rivedere. La posizione non è poi così comoda (non ci sono ristoranti e bar nelle vicinanze della struttura). Il ristorante della struttura è piuttosto costoso, in linea con i prezzi di Miami.

Espectacular

Todo

Good location for airport

No pool bar open during our stay and could no get a alcohol drink until after 2pm

Pool, Zimmerblick

I didn't eat the breakfast but I really enjoyed the dinner.

I enjoyed everything about the hotel and the amenities

Everything was great. The location, the food, the staff, customer service, the staff was served efficaciously. I received was excellent. My daughter really liked the hotel.

Nothing

Rooms were big. Beds really comfortable. We loved the pool.

Nothing

La limpieza y la ubicación

Que los que atienden den en la recepción no todos sepan hablar español, no pudieron ayudarme hasta el día siguiente

La posizione e la pulizia

Location was perfect because we were taking a seven day cruise on the carnival. The view was all so perfect because I was traveling with my great grandkids and they stayed in the window looking out. They were taking pictures from the window and when we got home, that was all they talked about and showed their friends the pictures that they had taken from the room.

The one was not totally clean as expected there were items left from the previous tenant

Nice clean room, good service

Only valet car parking.

The room was comfortable

It was close to the port

Las instalaciones, ubicación. Excelente desayuno y atención de algunos mozos. Algunos muy parcos.

Falta de amabilidad por parte de algunos recepcionistas al momento de consultar, en español, por estacionamientos fuera del hotel.

Location, lobby.

Beds and pillows were not comfortable, room was tight with no extra space

The hotel was centrally located to where I needed to be

The restaurant was over priced and the food was not good

Lokalizacją była ok. Blisko do kolejki

La ubicación es muy buena. A nosotros nos quedó cerca de todo lo. Queríamos conocer y además está cerca de lugares buenos para hacer deporte

A mi criterio se nota algo de cuidado. Necesita renovación. Como ejemplo La puerta del baño estaba deteriorada.

מיקום, נוף

נמצא ליד אתר בנייה, לא נעים ללכת בלילה

Centrico, los ventanales de laa habitaciones! Un espectaculo de vista

Las camas son pequeñas para dos adultos

Good experience

Need to be slightly renovated and upgraded

I went to the Hilton at 1601 biscayne Miami for work it took one person to turn my whole trip around. Helped me out around every corner and was Just a genuine and good person. May be a genius im the low 💯 Sammy Danko

Front desk Morena was amazing help us patience I will recommend this please affordable prices above beyond

Location & clean. Also good amenities and nicely decorated.

We got there at 12pm noon and had to wait until close to 5pm before we were given a room that I reserved months in advance. I requested our room be ready as early as possible because we were flying in early and we have young kids. They said they couldn't promise the room would be ready before 4pm. We sat with our exhausted kids in the lobby for almost 5 hours. Camped out there while my kids slept on the couch and watched everyone else go directly to their room as soon as they arrived (before 4pm). It was a Thursday, end of August and the hotel was not full. A few people waited awhile like us but we were left to wait the longest. Some people didn't get the rooms that they booked(talking to the guests) but were compensated $100 credit for food, drinks etc. Who I assume was the manager, even checked on us around 3pm to ask if we had a room & we told him we were waiting. I thought he was going to help us but I assume he asked to see if we were squatting in the lobby bc he never came back with any updates or help. We checked periodically to make sure they didn't forget about us. Finally I go up to the front desk around 4:45pm to check again. My kids are upset and restless. The manager quickly whispers to the nice woman something and what do you know when she checks the room is ready. I ask if we can be compensated as well as we payed for a junior suite and hold Hilton to a high standard. She asks another guy behind the desk and he discusses whether or not they should right in front of me. I was so embarrassed. She said, we can give you $60 food credit. Maybe I should have been satisfied with that but I felt some kind of way. Why are we being treated less than everyone else on all accounts? Is it because we aren't wealthy or because we're a mixed couple? Is it because we prayed over our food (respectfully and quietly) in the lobby? These days you never know...but regardless I wanted to know.

Le cadre

I booked a suite months in advance. Was here with family to drop off my daughter starting U Miami. Had initially booked for 3 nights and with a pet. We decided a few days prior to arrival that we will not fly our pet all the way from Indiana to Florida. 1. Call and message the hotel on the day of check in. Can we please get a LITTLE earlier check in. Our flight landed at 8 am. I did not expect them to give me a room that early. Didn’t not get room till 3 pm. Fine it is what is it. Was waiting in the lobby area for 3 hours. Zachary took my number and said he would call. No one ever called. 2. Upon initial check in - told Zachary- we’re here for 2 nights and not traveling with a pet. He assures that the necessary changes have been made. 3. When we finally get room keys from a different front desk agent - I tell her again - we don’t have a pet and here for just two nights. She checks and tells me - the reservation is unchanged by Zachary and that she will make the necessary changes. 4. We wait and wait and wait for our luggage. Never arrives. Upon arrival- we were greeted by the valet. No self parking the only option is valet. So you would think they’ll be aware of hotel policies and will do a little hand holding since they are the only option when you drive in. I give them my last name, my phone number and my room number (since I had already done digital check in and was simply waiting for my digital keys). They tell me they will empty out the car and will deliver my bags to my room. Valet gives me my tag and off I go. I tell the bellman about my luggage as I am walking inside. The bellman tells me they got me. Again when I do the initial checkin with Zachary and another time when I actually get the room keys (after waiting 3 hours) - they both tell me luggage is taken care off. 5. So finally - when there is NO luggage in the room after a long wait - I am getting frustrated. I go to the front desk. This time some manager tells me that luggage won’t come to my room since I never gave the luggage to the bellman. Of course I would have had I not told by valet and the first front desk agent and the second front desk agent. I then physically had to walk to my car - take out the bags and then physically gave to the bellman. He then brought the bags up to the room. 6. After two nights - 830 am this morning, the housekeeper starts nonstop loud banging my door. We had to settle our daughter into her dorm and it basically took us the entire day. We were exhausted and were needing to sleep in very badly. I go to open the door and she tells me that she needs to service the room. I say - what service I am not staying over but rather checking out in a few hours. She tells me in her notes I’m here for three nights. Obviously I’m frustrated and tired. I tell her to please remind the front desk - for like the 4th time that I am here for two nights. She says she will. I go back and try and sleep but of course I’m a light sleeper and can simply not go back to bed. On a side note - why would you service a room at 830 in the morning- specially if the guest is not checking out. 7. I finally decide to get ready and walk down with 5 large bags and check out. Of course - no one did jack shi*. The front desk is surprised that I’m checking out after two night and not staying for a third night. I explain EVERYTHING again. She tells me everything is fine and she will make the necessary changes. Will take out pet fee and not charge you for a third night. At this point I am not trusting these people. I tell her - check me out now and give me the final receipt in hand. She complies. Phew. I’m in a rush - I fold the receipt and take off. 8. I’m sitting at the airport waiting on my flight. Also booking my next HILTON hotel reservation as I travel - 50-100 nights a year - of course have the Diamond Hhonors as well as titanium elite from bonvoy. 9. To my surprise- I open the app. I am STILL CHECKED IN. I look at the final bill she gave me earlier and the pet fee still remains. I am LIVID. Had I not opened the app to book another stay they would have definitely charged me for a third night. I chat with the robot ai agent. They tell me they’ve fixed. Lord knows. I will dispute my CC and am truly contemplating taking my business to IHG and Marriott and finally saying goodbye to Honors. They’ve let me down quite a bit this year. This property however takes the cake. Basically NO ONE from the staff was willing to work or put in any effort door that matter. Stay away - much nicer options elsewhere. This property needs a renovation anyways and a staffing overhaul. I RARELY post. Was compelled to this time.

Sammy at the front desk was absolutely amazing and truly made our experience at the Hilton that much better! From the second we met him, he was so welcoming, attentive, and genuinely went above and beyond to make sure we were taken care of. You can tell he actually cares about the guests and takes pride in what he does, which is so refreshing. His personality and hospitality really stood out and made such a difference during our stay. The Hilton is lucky to have him. Thank you, Sammy, for making our experience so memorable we will definitely be back!

Era cómodo

sammy was great at the front desk amazing attention 🤞🏻

Great attention by Sammy and yangji, the bests ever! Will be back soon

Sammy at the front desk has very good customer service. He made us feel very welcome and had small conversations with us with a welcoming warm smile. Very professional.

Sammy is one of the best front desk agents in the world thank to this gentleman for the warm welcome and great energy I will come back just for him 🙏🙏🙏🙏

Good location

Bathroom shower has no pressure

מיקום מצויין, שירות אדיב ונעים רמה גבוהה בריכה טובה ארוחת בוקר מגניבה

The customer service was good

People where extremley nice

We where 5 and needed the sofa bed, But they wouldnt bring us a comfort blanket like the extra beds had.

Sammy was the best he made my birthday special thank you!

There is something almost indescribable about stepping off a long-haul flight. The journey may have been exhausting, but the moment you walk through the jet bridge and take those first few steps into a place you’ve never experienced before, the fatigue is quickly replaced by excitement, curiosity and anticipation. Every destination tells a story before you’ve even left the airport. Having previously visited New York City, I decided this year to begin my South American adventure in Miami—a city I’d somehow never managed to visit despite feeling like I already knew it through television. From The Fresh Prince of Bel-Air and Dexter to my all-time favourite, The Golden Girls, Miami has always had an iconic place in popular culture. Experiencing it in person was something I’d looked forward to for a long time. As a Hilton Diamond member, there was never any doubt that I would stay at Hilton Miami Downtown. It’s worth noting that Hilton properties in the United States operate slightly differently from those in Europe, particularly regarding Diamond benefits such as complimentary breakfast. However, any differences were immediately overshadowed by one outstanding member of staff who completely transformed our stay. Sammy deserves special recognition. From the moment we arrived, Sammy delivered one of the warmest welcomes I have ever received at any hotel. Hospitality is often described as making guests feel at home, but Sammy went far beyond that. He was genuinely kind, engaging, professional and effortlessly personable. It wasn’t simply a check-in—it was the beginning of an experience. He explained everything clearly, ensured we were comfortable and even surprised us with a generous $60 food and beverage credit, which was a thoughtful gesture after a long journey. Then came an even more unexpected surprise. With my birthday only a few days away, we entered our room to discover a beautifully signed birthday card from the hotel team waiting for me. Sitting proudly on the bed was Hilton’s mascot, adding a wonderfully personal touch that genuinely made me smile. Alongside this was a breakfast voucher for two, allowing us to order anything from the menu. These are the little details that cannot be taught—they reflect a team that genuinely cares about creating memorable moments for its guests. Our room itself was spacious, comfortable and offered spectacular panoramic views across the Miami skyline. Waking up to that view each morning was a fantastic way to begin exploring the city. The outdoor pool also provides a relaxing place to unwind after a day discovering everything Miami has to offer. Breakfast was excellent, with high-quality ingredients and attentive service. My smoked salmon and cream cheese bagel was absolutely delicious and set us up perfectly for the day ahead. One of the hotel’s biggest advantages is its location. The free Metromover station is only around a one-minute walk away, making it incredibly easy to explore downtown Miami without needing a car. It’s a fantastic way to see the city and one I would highly recommend to visitors. A small travel tip for anyone flying into Miami: use Uber from the airport rather than the yellow taxis. Our Uber journey cost approximately $12, whereas the airport taxis were quoting around $40 for the same trip—a considerable saving. What makes a hotel memorable isn’t always the building, the facilities or even the room. More often than not, it’s the people you meet along the way. Hilton Miami Downtown certainly offers comfortable accommodation, excellent facilities and a fantastic location, but what truly elevated this stay was the exceptional hospitality. Sammy is an absolute credit to Hilton. His warmth, professionalism and genuine care turned what would have been a very good stay into an unforgettable one. Hospitality is about making people feel valued, and Sammy mastered that effortlessly. Thank you to Sammy and the entire team for such a wonderful start to our Miami adventure. I have no doubt that when I return to Miami, Hilton Miami Downtown will once again be my hotel of choice.

Sam was great and quick with the check in process! Would definitely recommend the Hilton Miami on customer service alone.

Very neat

Very neat

Ubicación

Servicio

Close to where we were going. Clean, quiet, comfortable rooms

Location is good.

Rooms are old. Parking fee is too much.

Amazing hotel. Very close to the port. It was fun watching the cruise ships come in and out. Amazing how huge they are!

I didn't like the amount of the valet parking. There's no self parking.

We had a one night stay prior to a cruise out of Miami. The entire staff was friendly, helpful, and overall amazing! The hotel was beautiful and clean. We would definitely recommend this hotel to anyone visiting Miami. I would like to give a special “shoutout “ to Sammy and Dennis. We had an issue with our room that was of no fault to the staff. Sammy and Dennis resolved it with kindness and understanding . Thank you!

Jose at the front desk was absolutely amazing. He went above and beyond to ensure I was knowledgeable about the ins and outs of the hotel and that I enjoyed my anniversary stay.

Excelente servicio a pesar que nos hospedamos el día 31 y salimos el día primero

Kadeem was amazing. He was a fantastic guy, made my birthday. I came here for the first time in Miami and never had a Hilton experience, but he was honestly understanding and receptive to all I had to say regarding my stay and even added Breakfast for the inconvenience. So serious, I would do my stay at Hilton Miami downtown resort moving forward so long as there are people like him who work there.

Wonderful service! Thanks Frantz!

Junior suites at affordable rates

Sammy did a wonderful job with getting us safely into our hotel rooms and address all of our needs.

Amazing check in staff. Sammy helped us get the best right rooms for our family. Super friendly and accommodating. Made such a difference on our stay.

Sammy was super hospitable with his friendly demeanor and quick service. This is a scary big beautiful hotel, and he was very kind and ready to please. I loved the room. So fancy. This was my second stay but I will be back:)

Nice smooth easy check in. Sammy was a great help!

Location to port and other attractions and park

Room was somewhat dark, need better lighting’s

Het prachtige uitzicht op de 20e verdieping.

De douche

Sammy welcomed here at Hilton and provided great detail and service!

Amazing! I've always loved how great associates can make any stay feel special. Sammy at the front desk was so welcoming and friendly. He made check-in easy, explained the property and member benefits clearly, and his kindness felt like a warm welcome hug. 10 stars for Sammy! 🙌🏼

Great place and Customer service the front Desk personal is the Best

Sammy was wonderful in taking care of me and my daughter during our trip and as a Diamond Member that’s important to us.

This Hotel is everything! Everyone was friendly and welcoming. Front desk agent Sammy was very helpful, and patient. I hope I run into an agent like him on all my Hilton stays! Always a pleasure to meet great ppl.. Thank you bunches Sammmmyyyyyyy!!!!!!

I loved the experience, the check in with Sammy was exceptional, he took care of me right away and made sure I was accommodated right.

Broken bathtub drain.

Sammy was great!!!! I had such an amazing experience, and I want to give a special thank you to the front desk employee Sammy who made my birthday even more memorable. From the moment I arrived, he was welcoming, friendly, and incredibly professional. He went above and beyond to make me feel special, and his kindness truly meant a lot. It’s rare to come across someone who genuinely cares about making guests feel valued, but he did exactly that. His positive attitude, attention to detail, and exceptional customer service made my stay unforgettable. He turned an already special day into an even better one. Thank you for making my birthday so memorable. Employees like him are a huge asset to the hotel, and I can’t wait to come back!

Sammy was very pleasant and kind. Nice service and care of little details.

We had a complicated booking problem that Sammy was able to fix for us. He was very professional and gave us great customer service.

Sammy was extremely helpful and kind. He assisted me with navigating a complicated schedule. Very professional and I would absolutely schedule my next stay through him.

Localização, cama, ar condicionado

Chuveiro, o mais fraco até já vi

This is amazing hotel in Miami. Near MIA airport. Easy to Uber to places. Amazing for fellow cruisers out there. Best pool ever with chill vibes. Bar is available. Starbucks is available. Elevators are fancy. Gym is flexible. Staff is great. Even hold luggage at the hotel. And for paying guests bring it to the room motor lobby is very welcoming. Staff selects lobby in the elevator and you get to front desk. Heads up select floor outside elevator. Definitely recommended

Thanks you Zack. Jose, Magely. And the female server in the resturaunt from Cuba who works lunch. I left a little message on the reciept. My children and I were coming from a cruise. And only visiting for a few hours. We needed early check in because we had a late flight back to Philly. It was amazing as a Hilton team member to feel welcomed and treated as a regular guest. Your staff was kind and made it very easy for my children and I to relax and enjoy a great meal while we prepared to return home. Please let them know from one Hilton Family member to another. You are all appreciated and I look forward to visiting again. Kareemah Herbert Kitchen Supervisor The Logan Philadelphia Curio Collection.

Świetna lokalizacja i widok z okna

L'emplacement, le personnel au top et le confort super.

Rien

Great stay here at the Hilton. Sam was great during the check in process. I really appreciate how helpful and informative he was.

Location and rooms

The lobby being on the second floor

This hotel exceeded my expectations. Sammy at the front desk provided super professional and exceptional service that made me feel right at home. On top of that, the room featured a truly stunning window view of the skyline and the bay that captured the perfect Miami vibe.

I recently stayed at this hotel and was pleasantly surprised. The rooms were clean, the location was super convenient, and the prices seemed fair! All the staff was really nice, especially a young man named Sammy at the front desk. We had several questions about our rooms, about what to do in the area, and some confusion about what we were paying. Sammy really explained everything clearly and gave excellent recommendations about what to do in the area. He was very thorough & professional!

Everything was great. Magaly and Jose at the front desk where the best. Very informative and helpful.