Hilton Garden Inn Denver Airport

Everything

N/A

Location

Parking Fees

Convenient location with good amenities. Hotel was modern, spacious and clean.

The website states the airport shuttle runs until 1am however, when I called from the airport at 9pm, I was told the shuttle ended at 6pm.

Leaving the hotel was the best thing. Waste of time and money.

Airport hotel pickup took 48min then the driver cursed me in spanish. I called 3 times for a pick-up. Will never stay here again.

Convenient location to where we needed to be. Quiet location

Room had wet mildew smell. Lobby was hot with no AC. $14 to park and no free breakfast makes the stay pricey.

Location was good. Staff was nice. Free shuttle to the airport is awesome.

The bathroom on the first floor for the women, does not have a proper handicapped accessible stall. The door swings both ways and doesn’t lock and it’s unsafe. Please have someone check it. Also, there was a toilet seat on the toilet in my room that was too small for the toilet itself. It was very uncomfortable.

i love how i was close to everything i needed and the staff was very accommodating

nothing i didn’t really like per se my bathroom was just a little rushed cleaned i feel like

Great location, 10 minutes from airport. We were only there overnight but the room (611) was huge, spotless and well-equipped. Double sinks in bathroom were a nice touch. Great night sleep on comfortable bed.

We booked and paid for this hotel in January. But after a 9 hour flight from Heathrow, a 6 hour diversion to Dallas and back due to storms and with a 7 hour jetlag we arrived at the hotel to be told that our room had been given to somebody else and the hotel was full. At aged 69 (my wife is 70) we loved that!!!

Never before in my life have I felt so badly treated as by the Hilton Garden Inn Denver Airport. On Monday 8th June my wife, Margret, and I travelled from Heathrow to the USA for a holiday. The preceding January, via booking.com, we booked and paid for an overnight stop in the Hilton Garden Inn (16475 East 40th Circle, Aurora 80011) before onward travel. Storms over Denver that day meant we were diverted to Dallas, refuelled and waited for the storms to pass before returning to Denver. So after a 9 hour flight, a 6 hour delay and with 7 hours jetlag we arrived at the hotel to be told they had given our room to someone else! They sat on our money for 4 months then dumped us onto the street. What this entailed was my wife aged 70 and me 69, trying vainly to sleep on chairs at the airport. Whatsmore, the gentleman behind us had confirmation of a room he booked not half an hour before his arrival. So the front desk supervisor, Mariana Marquez (mariana.marquez@hilton.com) and her team were taking bookings for people they knew full well that they could not accommodate – atrocious behaviour! Whatsmore, when we emailed Ms. Marquez, for assurance that the same would not occur on our return journey she had not the courtesy to reply and her telephone number (+1 303-371-9393) repeatedly timed out. My wife who made this booking will be requesting independently that you seek compensation for us from the hotel. This hotel is an absolute disgrace. I recommend you remove it from your listings so that nobody ever associates this Inn with booking.com again

The customer service was excellent. The check-in staff, Rose and Julio, were amazing. They made us feel truly welcome and ensured our stay got off to a great start.

The room was great. About an hour after we checked in, however, we had very noisy neighbors who were banging on the walls and yelling in the hallway. After I reported the issue, the staff promptly moved us to a quieter room on a different floor, which we really appreciated since we were celebrating our anniversary. The restaurant was good overall. I ordered a salad with my meal, but it didn't taste like it had been washed thoroughly, so I chose not to eat it.

Very nice clean and quiet hotel. Great shuttle experience getting to the airport. Rose was fantastic-both on the phone and upon check-in - very efficient, helpful and nice!

Excellent service. The Hilton Garden Inn team members took care of us well as we rented the hall for a party, provided everything we needed and ensured we had a great time and stay. Thank you! Marianna was very helpful.

The area is okay, but the hotel itself is below average. For a one night stay it might be okay but any longer it’s a definite no. The housekeeping is below average. When we first checked in there was a spot on the floor and I had to call and personally talk to the front desk 3 times for someone to clean it. Housekeeping only comes every other day, but the second time we were supposed to have our housekeeping we didn’t get it. When I went to the front desk to ask for it they said the housekeepers were gone for the day. The gym had good equipment but no towels. The hot water took FOREVER on the 6th floor. They didn’t have change for laundry, told me to walk 5 minutes down the road to 7/11. The market has minimal options. It was a disappointing hotel. Better off staying at the Hilton Garden Inn on Tower Road. It’s WAY better.

We didn’t have breakfast

Navette de l’aéroport à l’hôtel très appréciée.

Location was great for our activities on that particular trip.

Nothing

Maria at the front desk was AMAZING. Super kind and friendly, as well as knowledgeable. Ive been to many hotels and have yet to encounter a more phenomenal personality!

hidden fees, needed early check in and was denied even though thats why I booked here. Will not be staying here again.

I want to say that the 2 ladies at the Front Desk were absolutely amazing. Sade and her manager Mariana made our trip awesome. They helped us everytime we had a problem and they always helped with a smile and amazing energy. I just wanted to let Hilton know they have 2 amazing workers at the front desk making sure everyone has a great time.

- proximité aéroport (10min) - Frigo fonctionnel (pas de freezer) - Chambre spacieuse

- parking PAYANT à 15$/j - pour un parking à ciel ouvert non sécurisé et accessible par tout le monde - Chambre vieillissante - Clim bruyante - Lit très mou - Mauvais rapport qualité prix - Pas de petit déjeuner inclus (en sus)

Very clean, nice staff and close to restaurants

$14 per night for parking

Desk staff was helpful.

Housekeeping missed one of the rooms we were assigned. Staff changed room.

Shuttle bus was a life saver

It was clean, the beds were comfortable and the front desk staff was nice.

We ran out of towels, washcloths, tissue and cups for coffee and no one came to replace them. I booked a room for two days, no one came to replace anything nor clean the room or make the beds. The firepit was broken, not working, the heated pool was a regular pool because the heat wasn’t working and I went on day 2 to swim in the same pool and kids had threw towels, cups and plastic all in the pool. Also, it’s a regular parking lot, not a garage and they charge $14per day. The best perk is that the hotel is in walking distance to multiple restaurants and it’s conveniently maybe 15-20 minutes from the hotel. I wouldn’t stay here again.

Clean and comfortable

Had to pay for parking and no free Continental breakfast

Superior, new facility, most pleasant checkin, Mercedes van for airport available 24/7. Priced just right. Will definitely make this my stay on repeat visits. Stays at other hotels here fall short of brand expectations. Garden Inn far exceeded. Good job, Hilton.

Love this hotel! Rooms are large and very clean. Bed was super comfortable. The front desk staff was amazing. Rose was incredibly nice, professional and helpful throughout a very difficult time for us.

Close to the airport

We had a really bad night with poor sleep because of the pillows in the bed. Terrible low quality, I mean really bad. I would throw away and get better pillows. The toilet very low. I think will not meet code.

Near airport and food

Nothing. All good

Servicio al cliente, el personal en la recepción y el personal en el restaurante fue muy amable

The location to the airport. The clean and comfortable staff.

The waitress was busy in the dining area. She could have used help taking orders.

Terrible stay. Broken toilets, switching multiple rooms. Terrible customer service. Cheap breakfast. Inaccurate bill at checkout. Never will come back!

Restaurant was very good. The breakfast was also good. We ate two dinners and one breakfast. The airport shuttle is free and convenient. The rooms are quiet and comfortable. The staff was friendly.

No complaints

El espacio

Necesita un poco de mantenimieto hay cosas que se ven viejas u oxidadas pero relacion precio esta aceptable

The woman who checked me in was awesome. She helped me check in early and knew I was totally stressed out from canceled flight. Im not sure, but I think her name was Maria.

The convenience and location to the airport

There was only one entrance and one exit despite multiple entrances and exits blocked

Nice quiet rooms, close to the airport, restaurants next door, nice big log fires in winter! Breakfast was good and service was good.

Nothing

Todo bien limpio y buen estado

Mario it’s a wonderful person . Thx mario

Property was fine, room was clean. It was a little but noisy because we were right by the elevators.

Didn’t realize we had to pay for parking $15 a day. Parking spots were tiny on top of it.

Close to airport.

Friendly helpful staff and free airport shuttle

Perfect for a quick layover! Stayed one night before an early flight. Rose at the front desk was fantastic—so pleasant and made everything easy, from explaining the parking to the dining options. Excellent service and I can’t wait to come back again!

N/A

Excelente 👌 gracias 🙂

Enjoyed everything

No problems about property

Breakfast was overpriced for what it was. Other than that. Great location close to airport.

I didn't get my reward points bc of booking through a third party. Live and learn.

We made a reservation around 8PM after discovering that we were stuck in Denver for 24 hours. i picked it because the listing said there was a free airport shuttle. Once we made the booking, I tried calling the front desk to get instructions on where to pick up the shuttle. After about 10 calls, letting it ring for 5-10 minutes per call. Nobody ever answered. Other people waiting for the shuttle had the same experience. Fortunately, the guy finally showed up, but the shuttle was a minivan, nowhere near big enough to handle the number of people waiting for shuttle pick up. We were able to get seats, but it was a brutal wait. When we got to the check in at the front desk, no phones were ringing. Clearly they had turned off the Ringer, probably because there was only 1 person checking everybody in. The manager needs to make sure somebody's available to answer the phone or else they will continue to leave people SOL at the airport.

Everything was good, good location

A bigger shuttle

Location, size of room and price

Great hotel no complaints

Very friendly and professional staff. Clean rooms. Comfortable beds.

Lobby elevator call button is damaged. I pressed the button and waited for 15 minutes before I realized it didn't properly activate.

Everything

Maybe the lobby

Hello, staying one night at the hotel, we came down to the bar to order some food and have a couple of drinks and was happy watching football. Bartender a lil busy with a few people over at the bar, (5 in the group )cashing them out and then talking w co workers. Gave him our order and said to him purposefully I hate it when you don’t write down an order… So our order was buffalo wings, and then a soup. Then for our dinner, I wanted the meatball appetizer and he wanted a French dip. So our order comes out of a soup, and then my French dip and meatball thing and no wings. And I said to him please I want our appetizer in our soup first and then our dinner together, he was cool with it but no, that’s not how it came out. And then your manager got involved and said we were picking on him and I really was not, Edie said she’s gonna call the friggin security on us because I complained how our meal was served. If you have cameras in the Restaurant, you should watch how he waited on us and ignored us. And then because we complained about our food your kitchen went very slow on serving us. My husband worked for Hilton so we know what we’re talking about and I’m also in the Restaurant business.

The pool was freezing cold and only one pool when we were told a heated pool-website says 2 pools. Staff was unsympathetic to concerns we brought to her attention.

The thermostat batteries were dying and were told they had none to replace it. Shower was unpleasant. Not enough pillows. Breakfast not included despite saying it was

Everything made for an enjoyable and stressless stay.

I honestly can't think of anything. It

We liked the service. The menu was limited.

Good location to rental car facility and airport

Evening staff was downright rude. 2 guests (as on reservation), no second key without charge, no info on included breakfast, WiFi, general anger and reticence to deal with questions. Hotel very very basic. Mismatched furniture in room, cleaning started loudly next door at 7:30am, sounded like a crime scene restoration not a cleaning. Very loud family room next door for a business booking.

Great location from the airport and clean.

No complaints

My vehicle was broken into and staff wasn’t any help

The location and the staff was great very welcoming and helpful.

The pool area had no hot tub.

Left for family vacation, car got broken into windows shattered, and another car was also broken into, this place didn’t call the police, we left our truck here literally in window distance of the front desk, and nobody did anything. This is the absolute worst place I’ve stayed. And I’ve stayed in budget suits in Las Vegas… do not leave your car here and use their airport drop off vehicles. Your car will get broken into and the people who work here will not care. I want my money back.

Shuttle service from the airport is literally trash, they lie to you and leave you hanging. Rooms are old and outdated. Heat doesn’t work, super old.